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11/25/13
How to troubleshoot Volume Activation error codes in Windows 7, in Windows Server 2008, and in Windows Vista
How to troubleshoot Volume Activation error
codes in Windows 7, in Windows Server 2008,
and in Windows Vista
Article ID: 938450 - View products that this article applies to.
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INTRODUCTION
When you try to use a Multiple Activation Key (MAK) or the Key Management Service (KMS) to perform Volume Activation on one or more computers that are
running Windows 7, Windows Server 2008, or Windows Vista, you receive error messages that contain specific error codes. This article discusses how to
troubleshoot these errors.
More information
Error code
0xC004C001
Error message
Activation type Possible cause
The activation server determined the MAK
specified product key is invalid
An invalid MAK was
entered.
Troubleshooting steps
Verify that the key is the MAK provided by Microsoft.
Contact the Microsoft Activation Call Center
(http://www.microsoft.com/licensing/resources/vol/numbers.mspx)
to verify that the MAK is valid.
0xC004C003
0xC004C008
The activation server determined the MAK
specified product key is blocked
The MAK is blocked
on the activation
server.
Contact the Microsoft Activation Call Center
The activation server determined
that the specified product key could
not be used.
The KMS key has
exceeded the
activation limit.
KMS host keys will activate up to 10 times on six different
computers. If more activations are necessary, contact the
Microsoft Activation Call Center
KMS
(http://www.microsoft.com/licensing/resources/vol/numbers.mspx)
to obtain a new MAK and install/activate the system.
(http://www.microsoft.com/licensing/resources/vol/numbers.mspx)
.
0xC004B100
The activation server determined
that the computer could not be
activated.
MAK
This issue may occur if To troubleshoot this issue, verify that the MAK that is used
the MAK is
is the MAK that was provided by Microsoft. To verify that
unsupported.
the MAK is valid, contact the Product Activation Call
Center.
0xC004C020
The activation server reported that
the Multiple Activation Key has
exceeded its limit.
MAK
The MAK has
exceeded the
activation limit.
MAKs by design have a limited number of activations.
Contact the Microsoft Activation Call Center
The activation server reported that
MAK
the Multiple Activation Key extension
limit has been exceeded.
The MAK has
exceeded the
activation limit.
MAKs by design have a limited number of activations.
Contact the Microsoft Activation Call Center
The Software Protection Service
reported that the grace period
The grace period
expired before the
See the section “User Experience.”
0xC004C021
0xC004F009
MAK
(http://www.microsoft.com/licensing/resources/vol/numbers.mspx)
.
(http://www.microsoft.com/licensing/resources/vol/numbers.mspx)
.
expired.
system was activated.
Now, the system is in
the Notifications state.
0xC004F00F
The Software Licensing Server
MAK/KMS
reported that the hardware ID
client/KMS host
binding is beyond level of tolerance.
The hardware has
changed or the
drivers were updated
on the system.
0xC004F014
The Software Protection Service
reported that the product key is not
available
MAK/KMS client No product keys are
installed on the
system.
0xC004F02C
The Software Protection Service
reported that the format for the
offline activation data is incorrect.
MAK/KMS client The system has
Verify that the CID is correctly entered.
detected that the data
entered during phone
activation is not valid.
0xC004F035
This error code equates to “The
KMS client/KMS Windows 7 Volume
Install a qualifying version of a Microsoft operating
Software Protection Service
host
editions are licensed
system, and then activate by using a MAK.
reported that the computer could
for upgrade only.
not be activated with a Volume
Installing a Volume
license product key...” The error text
operating system on a
is correct, but is ambiguous. This
computer that does
error indicates that the computer is
not have a qualifying
missing a Windows marker in the
operating system
BIOS – provided on OEM systems to
installed is not
indicate computers shipping with
supported.
qualifying editions of Windows,
support.microsoft.com/kb/938450/en-us
MAK: Reactivate the system during the OOT grace period
using either online or phone activation. KMS: Restart, or
run slmgr.vbs /ato.
Install a MAK product key, or install a KMS Setup key
found in \sources\pid.txt on the installation media.
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How to troubleshoot Volume Activation error codes in Windows 7, in Windows Server 2008, and in Windows Vista
qualifying editions of Windows,
which is a requirement for KMS
client activation. Error: Invalid
Volume License Key In order to
activate, you need to change your
product key to a valid Multiple
Activation Key (MAK) or Retail key.
You must have a qualifying
operating system license AND a
Volume license Windows 7 upgrade
license, or a full license for Windows
7 from a retail source. ANY OTHER
INSTALLATION OF THIS SOFTWARE
IS IN VIOLATION OF YOUR
AGREEMENT AND APPLICABLE
COPYRIGHT LAW.
0xC004F038
The Software Protection Service
KMS client
reported that the computer could
not be activated. The count reported
by your Key Management Service
(KMS) is insufficient. Please contact
your system administrator.
The count on the KMS More computers are needed in the KMS pool for KMS
host is not high
clients to activate. Run Slmgr.vbs /dli to get the current
enough. The KMS
count on the KMS host.
count must be ≥5 for
Windows Server or
≥25 for Windows
client.
0xC004F039
The Software Protection Service
reported that the computer could
not be activated. The Key
Management Service (KMS) is not
enabled.
KMS client
This error occurs
when a KMS request
is not answered.
Troubleshoot the network connection between the KMS
host and the client. Make sure that TCP port 1688 (default)
is not blocked by a firewall or otherwise filtered.
0xC004F041
The Software Protection Service
determined that the Key
Management Server (KMS) is not
activated. KMS needs to be
activated.
KMS client
The KMS host is not
activated.
Activate the KMS host with either online or phone
activation.
0xC004F042
The Software Protection Service
determined that the specified Key
Management Service (KMS) cannot
be used.
KMS client
Mismatch between the This error occurs when a KMS client contacts a KMS host
KMS client and the
that cannot activate the client software. This can be
KMS host.
common in mixed environments that contain application
and operating system-specific KMS hosts, for example.
0xC004F050
The Software Protection Service
reported that the product key is
invalid.
KMS, KMS
client, MAK
This can be caused by
a typo in the KMS key
or by typing in a Beta
key on a Released
version of the
operating system.
0xC004F051
The Software Protection Service
reported that the product key is
blocked.
MAK/KMS
The product key on
Obtain a new MAK/KMS key, install it on the system, and
the activation server is activate.
blocked by Microsoft.
0xC004F064
The Software Protection Service
MAK
reported that the non-genuine grace
period expired.
0xC004F065
The Software Protection Service
reported that the application is
running within the valid non-genuine
period.
MAK/KMS client Windows Activation
Tools has determined
that the system is not
genuine. The system
will continue to run
during the NonGenuine grace period.
Obtain and install a genuine product key, and activate the
system during the grace period. Otherwise, the system will
go into the Notifications state at the end of the grace
period.
0xC004F06C
The Software Protection Service
reported that the computer could
not be activated. The Key
Management Service (KMS)
determined that the request
timestamp is invalid.
KMS client
Time sync is important to system and network security for
a variety of reasons. Fix this issue by changing the system
time on the client to sync with the KMS. Use of a Network
Time Protocol (NTP) time source or Active Directory
Domain Services for time synchronization is
recommended. This issue uses UTP time and is
independent of Time Zone selection.
0x80070005
Access denied. The requested action KMS
User Account Control
requires elevated privileges.
client/MAK/KMS (UAC) prohibits
host
activation processes
from running in a
non-elevated
command prompt.
Run slmgr.vbs from an elevated command prompt. Rightclick cmd.exe, and then click Run as Administrator.
0x8007232A
DNS server failure.
KMS host
The system has
network or DNS
issues.
Troubleshoot network and DNS.
0x8007232B
DNS name does not exist.
KMS client
The KMS client cannot
find KMS SRV RRs in
DNS. If a KMS host
does not exist on the
Confirm that a KMS host has been installed and DNS
publishing is enabled (default). If DNS is unavailable, point
the KMS client to the KMS host by using slmgr.vbs /skms
<kms_host_name>. Optionally, obtain and install a MAK;
support.microsoft.com/kb/938450/en-us
Install the appropriate KMS key on the corresponding
version of Windows. Check the spelling. If the key is being
copied and pasted, make sure that em-dashes have not
been substituted for the dashes in the key.
Windows Activation
See the Volume Activation Operations Guide.
Tools (WAT) has
determined the
system is not genuine.
The system time on
the client computer is
too different from the
time on the KMS host.
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How to troubleshoot Volume Activation error codes in Windows 7, in Windows Server 2008, and in Windows Vista
0x800706BA
The RPC server is unavailable.
KMS client
does not exist on the
network, a MAK
should be installed.
<kms_host_name>. Optionally, obtain and install a MAK;
then, activate the system. Finally, troubleshoot DNS.
Firewall settings are
Ensure the Key Management Service firewall exception is
not configured on the enabled on the KMS host machine. Ensure that SRV
KMS host, or DNS
records point to a valid KMS host. Troubleshoot network
SRV records are stale. connections.
0x8007251D
No records found for DNS query.
KMS client
The KMS client cannot Troubleshoot network connections and DNS.
find KMS SRV RRs in
DNS.
0xC004F074
The Software Protection Service
reported that the computer could
not be activated. No Key
Management Service (KMS) could
be contacted. Please see the
Application Event Log for additional
information.
KMS Client
All KMS host systems
returned an error.
0x8004FE21
This computer is not running
genuine Windows.
MAK/KMS client This issue may occur
To resolve this issue, you must reinstall the operating
for several reasons.
system.
The most likely reason
is that language packs
(MUI) have been
installed on
computers that are
running Windows
editions that are not
licensed for additional
language packs. (Note
This is not necessarily
an indication of
tampering. Some
applications can install
multi-lingual support
even when that edition
of Windows is not
licensed for those
language packs.) This
issue may also occur
if Windows has been
modified by malware
to allow additional
features to be
installed. This issue
may also occur if
certain system files
are corrupted.
0x80092328
0x80092328 DNS name does not
exist.
KMS Client
This issue may occur if
the KMS client cannot
find the KMS SRV
resource records in
DNS.
Troubleshoot errors from each event ID 12288 associated
with the activation attempt.
To work around this issue, follow the steps in the
following Microsoft Knowledge Base article: 929826 Error
message when you try to activate Windows Vista
Enterprise, Windows Vista Business, Windows 7, or
Windows Server 2008: "Code 0x8007232b"
References
For more information about Volume Activation, visit the following Microsoft websites:
Volume Activation Deployment Guide (http://technet.microsoft.com/en-us/library/dd772269.aspx)
Volume Activation Planning Guide (http://technet.microsoft.com/en-us/library/dd878528.aspx)
Volume Activation 2.0 Technical Guidance (http://www.microsoft.com/downloads/details.aspx?familyid=9893F83E-C8A5-4475-B025-66C6B38B46E3&amp;displaylang=en)
Volume Licensing Windows Vista (http://www.microsoftvolumelicensing.com/userights/ProductPage.aspx?pid=232)
Properties
Article ID: 938450 - Last Review: September 26, 2012 - Revision: 13.0
Ap p lies to
Windows
Windows
Windows
Windows
Windows
Windows
Windows
Windows
Windows
Windows
Windows
Windows
Windows
Windows
Windows
Windows
7 Service Pack 1
7 Enterprise
7 Enterprise N
7 Home Basic
7 Home Premium
7 Home Premium N
7 Professional
7 Professional N
7 Starter
7 Starter N
7 Ultimate
7 Ultimate N
Vista Enterprise 64-bit Edition
Vista Business
Vista Business 64-bit Edition
Vista Enterprise
support.microsoft.com/kb/938450/en-us
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How to troubleshoot Volume Activation error codes in Windows 7, in Windows Server 2008, and in Windows Vista
K eywo r d s : kbvolumelicensing kbtshoot kbhowto kbcip KB938450
support.microsoft.com/kb/938450/en-us
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