Wraparound Care Coordination: How to Train, Coach, Supervise, and Measure Quality Presented at the Summer 2009 System of Care Community training Anaheim, CA July 29, 2009 Presented by: Eric J. Bruns – University of Washington Marlene Matarese Jennifer Mettrick Madge Mosby b Denise Sulzbach Maryland Innovations Institute What is Wraparound? p y “Wraparound” “W d” is i a primary i mechanism h i ffor iimplementing l ti SOC ffor children with complex needs and their families y Started in the 1980s as “doing whatever it takes” to bring children/youth home to live in their own communities y As practice evolved, came to be defined in terms of a value-driven philosophy y Wraparound is… ¾ A collaborative team planning process that is … Ù Family centered and youth guided Ù Provides care unconditionally Ù Culturally and linguistically competent Ù Strengths- and community based Ù Creative and individualized | Mobilize bili naturall and d community i supports to meet unique i needs d A practice model: The Four Phases of Wraparound Phase 1A Engagement and Support Phase 1B T Team P Preparation ti Phase 2 Initial Plan Development Phase 3 Implementation Phase 4 Transition Time In theory (i.e., when wraparound is implemented as intended), good things happen y High-quality g q y teamwork and flexible funds leads to enhanced creativity, better plans, and better fit between family needs and services/supports ¾ This in turn leads to greater relevance for families, less dropout y Strengths, h needs, d and d culture l di discovery and d planning l i process lleads d to more complete engagement of families y As family works with a team to solve its own problems, develops family members members’ self-efficacy self efficacy y Individualization and strengths focus enhances cultural competence, relevance, and acceptability y Focus on setting goals and measuring outcomes leads to more frequent problem-solving and more effective plans High-Quality Wraparound: What It Takes Hospitable System y m *Funding, g, Policies Supportive Organizations * Training, supervision, interagency coordination and collaboration Effective Team * Process + Principles Types of program and system support for Wraparound p 1. 2. 3. 4. 5. 6. Community partnership: Do we have collaboration across our key systems and stakeholders? Collaborative action: Do the stakeholders take concrete steps to translate the wraparound philosophy into concrete policies, policies practices and achievements? Fiscal policies: Do we have the funding and fiscal strategies to meet the needs of children participating in wraparound? Service i array: Do teams have h access to the h services i and d supports they need to meet families’ needs? Human resource development: Do we have the right jobs, caseloads, and wo working king conditions? Aree people suppo supported ted with coaching, training, and supervision? Accountability: Do we use tools that help us make sure we’re doing a good job? Human Resource Development: Necessary y Conditions y The job expectations of people with primary roles for carrying out wraparound (e.g., wraparound facilitators, parent partners) affords them adequate time, flexibility, and resources and encourages them to implement high-fidelity wraparound. y The job expectations of people who participate on wraparound teams (e.g., providers and partner agency staff) affords them adequate time, flexibility, and resources to participate f ll iin team meetings fully i and d to carry out their h i assigned i d tasks k ffor implementing wraparound plans. y Caseload sizes for people with primary roles for carrying out wraparound d (e.g., ( wraparound d ffacilitators, ili parent partners)) allow ll them to consistently and thoroughly complete the activities of the wraparound process. Human Resource Development: Necessary y Conditions y People with primary roles for carrying out wraparound (e.g., wraparound d facilitators, f ili parent partners)) receive i comprehensive h i training, shadow experienced workers prior to working independently, and receive ongoing coaching that focuses on systematically developing needed skills. y People with primary roles for carrying out wraparound (e.g., wraparound facilitators, parent partners) receive regular individual and group supervision, and periodic "in-vivo" (observation) supervision from supervisors who are knowledgeable about wraparound and proficient in the skills needed to carry out the wraparound process. y Compensation for people with primary roles for carrying out wraparound (e.g., wraparound facilitators, parent partners) reflects their value and encourages staff retention and commitment. These people p p have opportunities pp for career advancement based on the skills they acquire with wraparound. Obtaining Training, Coaching, and Technical Assistance y Recommendations from the National Wraparound Initiative: ¾ ¾ ¾ TA should attend to the need to facilitate system- and organizational supports for wraparound Expectations for all key roles in wraparound should be clearly defined (e.g., facilitator, family/youth partner, supervisor, coach, clinicians) Development of core skills and knowledge, knowledge through trainings on: Ù Ù Ù ¾ ¾ Basics of wraparound Carrying out key roles C Core skillsets kill t ((e.g., b building ildi and d using i strengths, t th partnering t i with ith ffamilies, ili effective team facilitation, organizing details, crisis and safety planning) Comprehensive approach to coaching and/or supervision C Comprehensive h i performance f measurementt Wraparound Fidelity Assessment System y TOM – Team Observation Measure WFI-4 – Wraparound Fidelity Index WFAS CSWI – Community Supports for Wraparound Inventory DRM - Document Review Measure Implementation with High Fidelity Requires… State Support County Context and Readiness Program Evaluation Organizational Supports Staff Selection Training Performance Management Supervision and Coaching Regional Care Management Entities (CMEs) The Role of CMEs in Maryland’s SOC Provide Supports to Youth and Families: •Child Familyy Team (CFT) ( ) Facilitation using g Wraparound p Model •Care Coordination using Standardized Assessment Tools •Care Monitoring and Review •Peer Support Partners Provide System System-Level Level Functions: •Information Management & Web-based Information System •Provider Network Recruitment and Management •Utilization Utilization Review of Service Use, Cost, and Effectiveness •Evaluation and Continuous Quality Improvement •Cross-System and Jurisdiction Financing Populations to Be Served: •Children’s Cabinet Community Service Initiative (CSI) and Rehab Option •1915(c) Residential Treatment Center (RTC) Medicaid Waiver •SAMHSA funded SOC grant(s) – MD CARES and pending Rural CARES •DHR Place Matters Group Home Diversion using Resource Coordinators •DJS Out-of-Home Placement Diversion using Wraparound Care Coordination Maryland’s WFAS Data Collection Process Start of Wraparound 1 mo Families & Team Members are provided info on WFAS CCs/FSPs notified of teams eligible for WFI WFI, TOM & YSS/YSS-F Reminder Cards Sent to Families & Team Members 6 mo CCs/FSPs notified of teams eligible for YSS/YSS-F follow-up 12 mo Reminder Cards S t to Sent t Families F ili & Team Members Research Staff Research Staff conducts conducts WFI,, TOM & YSS/YSS-F the YSS/YSS-F (w/consent) (w/consent) Goals 1) Collect >70% of possible WFIs & YSS/YSS-F for Caregivers, Youth & Team Members; 2) Collect 1 TOM per care coordinator every 6 months; 3) collect outcomes data from the CME at baseline, 6 months and 12 months and/or Discharge Maryland’s Fidelity Data January y 2009 9 State Report p 100 96 93 91 92 79 Fiidelity Score 80 82 81 81 79 83 82 80 77 73 71 66 60 60 65 66 Care Coordinator 50 Caregiver Team Member 40 Youth 20 0 Culturally Competent Fidelity Sccore 100 90 87 87 87 80 Individualized Strengths Based Persistent 94 94 81 75 76 70 82 67 61 61 60 92 Outcomes Based 69 50 63 59 65 Care Coordinator Caregiver Team Member 40 Youth 20 0 Family Voice/Choice Team Based Natural Supports Collaborative Community Based Use of WFAS Data at the Local Level y Provides standards of quality for Wraparound y y y y implementation Encourages Best Practices for Care Coordination & Family Support Encourages Families to “be part of the solution” and reinforces i f Family il Voice i Directly impacts training and coaching strategies Influences procedural change within Care Management Entities Use of WFAS Data at the State Level y Disseminates State and Local Jurisdiction Reports to the Governor's Office for Children y Supports the Wraparound Model to the State Legislature y Helped the state obtain approval for the 1915c Medicaid Demonstration Waiver (1 of nine states) y Helped p to ensure familyy p peer to p peer support pp was included in the 1915c waiver Coaching Model: Certification of Wraparound Practitioners y Certification of Family y Support pp Partners and Supervisors y Certification of Care Management Staff y Certification of Youth Support Partners y Advanced Practitioner Certification Model for Certification CME Staff Care Coordinator y Minimum of one year coaching y Completion of Core Training and Training Units (SOCTI) ¾ ¾ System of Care 101, Wraparound 101, Crisis Planning, CANS Assessment, How to Run Effective Child & Family Teams, Engagement 101 6 TUs in Knowledge, Skills and Values y Completion of 3 Passing Team Observations (1 by Innovations, 2 by supervisor) y Completion of 3 Passing Document Review Forms (1 II, 2 Sup) y Completion of 12 Professional Development Worksheets y After Aft completion, l ti CTUs CTU required i d Supervisor y Minimum of one year coaching and training ¾ ¾ Same as CCs and in addition: Directive Supervision, Recruitment & R Retention i within i hi the h wraparound d process and Supervising utilizing the Wraparound Fidelity Assessment System Completion of a jointl jointly completed TOM and DRF y Completion of 2 TOMs and 2 DRFs for their team y Completion of 12 PDWS for their team y Model for Certification FSP Staff Family Support Partner Staff y Minimum of one year coaching y Completion of Core Training and Training Units (SOCTI) ¾ Same as CCs with the addition of Skills Building for FSPs y Completion p of 3 FSP TOMs y y y y y y Youth Support Partner Minimum of one year coaching Youth Leadership Retreats System of Care 101 Wraparound p 101 Skill building for Youth Support Partners 3 TU TUs in i K K, S S, V Advanced Wraparound Practitioner Certification y The development p and implementation p of the Advanced Practitioner Certification Program is design to support jurisdictions in the identification and d training t i i off llocall wraparound d ttrainers i and d coaches toward jurisdictional self-sustainability. These additional requirements consist of: y Application process, letter of recommendation from a familyy member and one from an FSP or CC depending on role of applicant y Additional requirements described in the Catalog Maryland’s y Financing g Model y Since 2006, the Maryland Children’s Cabinet has funded Wraparound Pilot Sites using State State-only only dollars in certain jurisdictions ¾ ¾ New funding stream appropriated by the General Assembly Added to two existing interagency funding streams—Community Services Initiative and Rehab Option y Some S jjurisdictions i di ti had h d some llocall money tto supportt th the W Wraparound d Pilot sites, and individual contracts were added from State agencies. y Maryland is a 1915(c) Community Alternatives to Psychiatric Residential Treatment Facilities (PRTF) Demonstration Waiver State ¾ ¾ ¾ Beginning soon, Medicaid will be used to pay for youth enrolled in the Waiver (transferring all eligible children who were in the Pilot Project into the Waiver). State match funds will come from the Children’s Cabinet The Waiver is eligible for the enhanced Federal Financial Participation rate under the Stimulus Package y Next step: Expand the Waiver to the entire state so that all youth being served through CSI and Rehab Option can be funded through Medicaid. Wraparound p Implementation p Resources y National Wraparound p Initiative: ¾ www.rtc.pdx.edu/nwi y Wraparound Fidelity Assessment System Tools: ¾ http://depts.washington.edu/wrapeval y Resource Guide to Wraparound: ¾ www.Wrapinfo.org i f Where Are You on the Implementation Ladder? Human Resource Development p and Accountability Items from the Community Supports for Wraparound Inventory Contact Information Innovations Institute University of Maryland, School of Medicine, Department of Psychiatry, Department of Child & Adolescent Psychiatry 737 West Lombard Street,, 4th floor Baltimore, MD 21201-1023 Phone: 410-706-0961 [email protected] Presenters: Marlene Matarese [email protected] mmatares@psych umaryland edu Eric Bruns [email protected] Jennifer Mettrick [email protected] Pat Mosby [email protected] mmosby@psych umaryland edu Denise Sulzbach [email protected]
© Copyright 2024