HOW TO GET MORE OUT OF ORACLE AGILE PLM Presented by Domain Systems, Inc. For More Information Call (801) 447 - 5723 Or email [email protected] WHO IS DOMAIN SYSTEMS? • Most Experienced • Longest Standing • Agile Only Focus • End to End Implementation and Configuration • Enterprise Application Integration • Data Migration • Agile Upgrade Services • Advanced Support Systems • Business Process Consulting Services For More Information Call (801) 447 - 5723 @domainsystems #agile #plm Q&A with Avago Technologies For More Information Call (801) 447 - 5723 @domainsystems #agile #plm Challenges Facing PLM Teams Growth Opportunities • Company expansion • High priority projects • New investments in R&D, Innovation, Product development, New technology • Mergers and Acquisitions Today’s Challenges 1. Staff shortages 2. Budget cuts 3. System expertise For More Information Call (801) 447 - 5723 @domainsystems #agile #plm THE EASY BUTTON Regardless of your situation… No matter your challenge, augmenting your team with an outsourced “All –Things Agile” expert or team of experts only when you need them, and right when you need them – will help you achieve all your PLM goals. For More Information Call (801) 447 - 5723 @domainsystems #agile #plm Oracle Support Software support Solves internal software and database issues fixes bugs and data upgrade issues Enhancements to application in future releases Security patches, fixes, proactive support tools etc. Advanced Support Application support Resolve PLM application and database utilization issues Provide in depth knowledge of customer Agile environment Understand customer business use of Agile Provide best business practices for use of PLM at customer site Assist in daily system configuration For More Information Call (801) 447 - 5723 @domainsystems #agile #plm MUST HAVE FEATURES Trouble Shooting Answer Admin • Access Problems • Server Connection Errors • System Responsiveness • Basic & Advanced Technical System Requirements • Best Practices & Process Questions • System Usage Issues Configuration • Adding / Modifying Users • Adding Subclasses • Add / Delete / Change Drop Down Values • Adding / Modifying Object Attributes • Screen Presentation Enhancements / Modifications For More Information Call (801) 447 - 5723 @domainsystems #agile #plm COMMON ADD-ON FEATURES • Preventative Care • System Admin Assistance • Upgrade Guidance & Support • Role Mentoring • Developer Support • International Support • Extended Hours • Dedicated Support • Established Critical Response Times For More Information Call (801) 447 - 5723 @domainsystems #agile #plm SPECIALTY SUPPORT Implementation Planning 5 Essential Components • Strategy • Preparation and Planning • Identify & Maintain Supportable Environment • Identify Support Roles for PLM and Hardware • Implementation Plan Document For More Information Call (801) 447 - 5723 @domainsystems #agile #plm SPECIALTY SUPPORT Production Cutover Standard Features • Data migration to Agile included • Coordinated Tasks, timing and responsibilities for final data load • Customer Assistance • Critical Issues Solution Assistance • Production Cutover Plan • Successful Production Cutover For More Information Call (801) 447 - 5723 @domainsystems #agile #plm SPECIALTY SUPPORT Post Go-Live What You Need • Troubleshooting for Agile System Issues • Configuration Assistance • Answer Admin & User Related Questions • Assistance in prioritizing requested enhancements. For More Information Call (801) 447 - 5723 @domainsystems #agile #plm THE CENTER OF EXCELLENCE By Domain Systems • Enhance PLM Implementation • Optimize Resource Utilization • Reduce Time-to-Value • Minimize Impact to Customer • Maximize Impact to Business For More Information Call (801) 447 - 5723 @domainsystems #agile #plm THE CENTER OF EXCELLENCE By Domain Systems Project Based Needs Ongoing Agile Assistance • Implementations • Dedicated Resource • Upgrades • Increased System Expertise • Migrations • Augment Existing Company Support Resources • Process Extensions • ERP Integrations For More Information Call (801) 447 - 5723 • Dovetail Into Company Economic Position @domainsystems #agile #plm Support Options Premium Support • Silver Support • Gold Support • Platinum Support Extended Support Implementation Planning Support Production Cutover Support Go-Live Support Tailored Support Custom Support For More Information Call (801) 447 - 5723 @domainsystems #agile #plm SUPPORT SOLUTIONS Support Challenge Support Solution Agile Admin out for an extended period of time (vacation, medical leave, no longer with company) Domain can be contracted for hourly support with discount for volume Agile projects but have limited staff Domain can be contracted to add additional hours to existing support staff IT staff has limited knowledge of Agile Domain can be contracted to add application support requirements expertise in Agile to IT support team Off shore IT support not working well and want to bring Agile support back to on shore For More Information Call (801) 447 - 5723 Premium support offerings can be augmented to perform Agile application server support @domainsystems #agile #plm CONCLUSION Save Money & Get More Awesome Stuff Done With Advanced Agile Application Support by Domain Systems For More Information Call (801) 447 - 5723 @domainsystems #agile #plm