How to File a Roofing Warranty Claim Monday, 09 August 2010 07:53 - Last Updated Monday, 04 April 2011 18:49 Most roofing products are designed to last for at least as long as its warranty period. Occasionally, circumstances arise that require the filing of a roofing warranty claim. Most major roofing manufacturers have made this process is relatively simple. The vast majority of roofing manufacturers require you to file a roofing warranty claim within 30 days of first becoming aware of a possible defect. We highly recommend that you read your roofing warranty prior to filing a claim. The terms and conditions set forth in the warranty are very explicit, and you can be assured that the roofing manufacturer is going to stick to these guidelines. They are not likely to give you more than what is stated in their warranty. Shingle roofing warranties typically range from 20 to 50 years. Many homeowners don’t realize that their roofing warranty does not fully cover the entire cost of replacement for a manufacturer defect. After the initial “up-front” period of ownership (the first 3 to 10 years depending on the product), the warranty becomes pro-rated. This means that of the roofing manufacturer will only cover a percentage of the cost of replacement depending on how old the roof is. In addition, roofing warranties rarely cover the cost of labor and the replacement of the other components of the roofing system. There are a few roofing manufacturers that offer extended warranties (that can be purchased at a premium) that offer limited coverage for labor and other roofing components. You may have to re-invest several thousand dollars into your roof to replace it to cover the cost of labor, component products, and disposal. This comes as a big surprise to many homeowners. For your convenience, we have assembled a list links, phone numbers and addresses of several residential roofing manufacturers’ warranty claim departments. They are as follows: Atlas Roofing Corporation: Contact Consumer Services at (800) 478-0258 Certainteed: http://www.ctroof.com/ Elk Corporation: Contact Warranty Service Department at (800) 458-1860 GAF Building Material Corporation: Contact Warranty Service Department at (800) 458-1860 IKO: http://www.iko.com/advantage/QSPdf/IKOUS/HOIS-IKOUS-WarrantyClaimForms.pdf Malarkey Roofing Products: Contact Customer Service at (800) 545-1191 Owens Corning: http://roofing.owenscorning.com/homeowner/warranty/claimform.aspx Tamko: Notify by Certified Mail to: TAMKO P.O. Box 1404 Joplin, Missouri 64802 1/2 How to File a Roofing Warranty Claim Monday, 09 August 2010 07:53 - Last Updated Monday, 04 April 2011 18:49 Once a claim is placed with the roofing manufacturer, they will either send a territory sales manager or a representative from their technical department out to your home to inspect the issue. In some cases, the manufacturer will require you to send them samples of the problematic area as well as several photographs. This can be a bit challenging, and it may be best to have your roofing contractor take care of this for you, as they will need to ensure that the roof is waterproof after the samples have been taken. After the technical department has time to review the claim, they will present response to your claim. This response will detail their findings as well as a course of action. This course of action will follow the guidelines of the warranty. That is why we encourage you to read your roofing warranty in its entirety prior to filing a claim so that you know what to expect. 2/2