How to contact the Support Desk There are a number of ways to contact the support team at PCTI. Below is a description of each of the methods to log a support issue with PCTI. Through Docman – Main Menu You can log a support issue directly through Docman via the ‘Manage Support Calls’ option on the main menu. All issues entered directly through Docman are immediately logged within the PCTI support system, which then allows our support team to contact you by telephone, or if appropriate they can update the support call which is then viewable from within the Manage Support Calls module. Telephone Our telephone Support Desk is open from 8am - 5.30pm, Monday - Friday. You can contact the Support Desk on 0844 9670967. Email To log a non urgent enquiry, you can email your query to [email protected] Online You can log a support issue online via the PCTI Website http://www.pcti.co.uk/support.htm Pioneer Court, Pioneer Way, Whitwood, Castleford, West Yorkshire, WF10 5QU T: 01977 66 44 88 F: 01977 66 44 99 E: [email protected] W: www.pcti.co.uk