What CEOs want from
HR & how to deliver
Steve Harrison, Chairman
Lee Hecht Harrison
[email protected]
201.782.3617
Kathy Carmean, SVP, Talent Development
Mid-Atlantic/Southeast Region
Lee Hecht Harrison
[email protected]
901.309.2701
ASTD/SHRM Memphis
Holiday Inn
University of Memphis
October 19, 2010
Dawn of a new day…………..
“When you come to a fork in
the road, take it.”
Yogi Berra, NY Yankee All Star
© 2010 Lee Hecht Harrison. All Rights Reserved.
YOUR LIST: Leadership behaviors of most effective leaders
Senior Non-HR
Leadership Best Practices
Senior HR Leadership
(2001-2010)
(2001-2010)
?
?
Best Practices
?
?
?
?
?
?
?
?
?
?
?
?
?
?
3
© 2010 Lee Hecht Harrison. All Rights Reserved.
Business, board, and CEO demands
Talent!
© 2010 Lee Hecht Harrison. All Rights Reserved.
CEOs’ top people challenges*: US
Top management succession
Finding qualified managerial talent
Maintaining culture of ethical leadership
Transmitting corporate values
* The Conference Board Top 10 CEO Challenges report
© 2010 Lee Hecht Harrison. All Rights Reserved.
Your fork in the road………….
© 2010 Lee Hecht Harrison. All Rights Reserved.
The demographics: HR
Data: 2001-2010
Number
Level
Sr. VP/General Manager/Director
211
VP/Divisional or Functional Head
282
Department/Unit Manager
594
Females: 63%
Males: 37%
7
© 2010 Lee Hecht Harrison. All Rights Reserved.
HR – Best Leadership Practices
© 2010 Lee Hecht Harrison. All Rights Reserved.
© 2010 Management Research Group
Relative Importance of Behaviors
Most important behaviors of successful HR leaders:
1. Strategic
2. Empathy
3. Technical
4. Communication
5. Excitement
6. Persuasive
7. Management Focus
© 2010 Lee Hecht Harrison. All Rights Reserved.
© 2010 Management Research
Group
effective HR manager
Ïrestraint
Ð structuring
The shift:
Ïdelegation
to
Ðdominant
Ðproduction
Ïconsensual
effective HR Executive
© 2010 Lee Hecht Harrison. All Rights Reserved.
© 2010 Management Research
Group
The demographics: non-HR
Data: 2001-2010
Level
Number
Sr. VP/General Manager/Director
2818
VP/Divisional or Functional Head
3267
Department/Unit Manager
40
Females: 31%
Males: 69%
11
© 2010 Lee Hecht Harrison. All Rights Reserved.
Senior Non-HR Executives
N=6085
© 2010 Lee Hecht Harrison. All Rights Reserved.
© 2010 Management Research
Group
The differences
Senior Non-HR Leadership
Senior HR Leadership
Best Practices
Best Practices
Strategic
Strategic
Communication
Empathy
Persuasive
Technical
Empathy
Communication
Control
Excitement
Technical
Persuasive
Self
Management Focus
Management Focus
Control
13
© 2010 Lee Hecht Harrison. All Rights Reserved.
The differences: another look
Non-HR sr leaders lower on:
Non-HR sr leaders higher on:
Ð Conservative
Ï Innovative
Ð Outgoing
Ï Self
Ï Persuasive
Ð Restraint
Ð Cooperation
Ð Deference to
Authority
Ð Structuring
Ï Excitement
Ï Control
Ï Management Focus
Ï Dominant
Ï Production
© 2010 Lee Hecht Harrison. All Rights Reserved.
© 2010 Management Research Group
Deciphering the data
Asking the hard questions
Looking in the mirror
© 2010 Lee Hecht Harrison. All Rights Reserved.
Changing the game: how to do “both/and”
Serve as culture keeper
Drive strategic agenda in a
passionate way
© 2010 Lee Hecht Harrison. All Rights Reserved.
HR transformed:
One third:
strategy
consultants
3
Thirds
Hiring
Model
One third:
Masters/Ph.D.
Analysts
One third: traditional HR
© 2010 Lee Hecht Harrison. All Rights Reserved.
“We in HR need to rethink how the
profession works and what the talent
model is and what we really consider
great client service.”
Lazlo Bock
Human Resource Executive Magazine’s
2010 CHRO of the Year
© 2010 Lee Hecht Harrison. All Rights Reserved.
Fork in the road: your next step
Ï Fluency in business leadership
Ï Fluency in HR/TD/OD leadership
Ï Enlist a business mentor
Ï Immersion, curiosity, experimentation, passion
© 2010 Lee Hecht Harrison. All Rights Reserved.
Steve Harrison: one CEO’s transformation
© 2010 Lee Hecht Harrison. All Rights Reserved.
What CEOs Want from HR
and
How to Deliver!
Steve Harrison, Chairman, LHH
© 2010 Lee Hecht Harrison. All Rights Reserved.
Why me?
© 2010 Lee Hecht Harrison. All Rights Reserved.
My Quest for a Seat at the
Strategic Table
© 2010 Lee Hecht Harrison. All Rights Reserved.
“Hey Steve …Have you been
personelling today?”
© 2010 Lee Hecht Harrison. All Rights Reserved.
What I Hear
“The C-Suite must realize that HR needs to be at
the strategic table.”
“We don’t get enough face-time.”
“We’re just HR … seen as administrators.”
“We have to justify our existence.”
“We’re being outsourced to death.”
“HR must become more proactive, courageous,
less risk-averse.”
“Leaders need to recognize HR’s value.”
© 2010 Lee Hecht Harrison. All Rights Reserved.
My Reaction
Out of sync with new workplace realities
Requires “M-R” … Mindset Realignment!
Beware the self-fulfilling prophesy!
© 2010 Lee Hecht Harrison. All Rights Reserved.
“HR EXECUTIVES SUDDENLY GET HOT”
Profession in demand for Board Seats
Wall Street Journal
December 14, 2009
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“… Good Odds that HR Executives Will
Advance to Become CEOs of Fortune
100 Companies by 2018”
Workforce Management Panel
12/08
© 2010 Lee Hecht Harrison. All Rights Reserved.
My perspective…….
“Obsession with the ‘Strategic Table’ can be:
misguided,
counterproductive,
presumptuous
and
unrealistic!
It’s not a prerequisite to adding value.
There are lots of more worthwhile “tables”!
© 2010 Lee Hecht Harrison. All Rights Reserved.
More perspective……..
“If you have to ask to be there,
you probably don’t belong there!”
Susan Meisinger, Former President & CEO, SHRM
© 2010 Lee Hecht Harrison. All Rights Reserved.
Cracking the Code!
To Deliver What CEOs Want from HR
Ï Learn the business. Be an integral part of the business
Ï Develop trusted operations advocates!
Ï Be fluent in business language
Ï Kill “HR-Speak”
Ï Think big picture and focus on low-hanging fruit
Ï Emphasize the business’s priorities
Ï Be responsive, candid, objective, constructive
Ï Count on “Me”
© 2010 Lee Hecht Harrison. All Rights Reserved.
Cracking the Code!
To Deliver What CEO’s Want from HR
Ï Think like a business person; make the case
Ï Develop your communication skills,
including public speaking
Ï Connect the dots between high performance
leadership and the needs of the business
Ï Encourage a coaching/mentoring culture
Ï Be a student of the “new-normal”:
leaders’ burden of non-operational burdens!
© 2010 Lee Hecht Harrison. All Rights Reserved.
The New Normal
Globalization
Innovation Imperative
Compliance/Governance
Business Ethics
CSR/Sustainability
FutureTrends
Unplanned Intrusions
Talent Management
Employee Engagement
Leadership
© 2010 Lee Hecht Harrison. All Rights Reserved.
The Burden of
CEO Mindclutter!
Leadership!
© 2010 Lee Hecht Harrison. All Rights Reserved.
Steve’s Personal Leadership Priorities:
The Big Five:
5
Competence
Integrity
Purpose/Passion
Agility/Resilience
Culture-Sensitivity – timeless imperative
© 2010 Lee Hecht Harrison. All Rights Reserved.
The Culture Imperative
“Culture isn’t one thing a CEO does …
it’s Everything!”
Lou Gerstner, Former CEO of IBM
© 2010 Lee Hecht Harrison. All Rights Reserved.
© 2010 Lee Hecht Harrison. All Rights Reserved.
The Leader’s
Unwritten Culture Code Toolkit
• Make code, values & culture “table talk”! Set an
example
• “Can” the open door policy … it’s about MBWA
• Help create an enabling, failure-tolerant innovation
environment
• Recognize the people in unglamorous jobs
• Reject executive pomposity
• Downsize with a velvet glove: You’re making
memories! Then focus on “survivors”
• Trust
© 2010 Lee Hecht Harrison. All Rights Reserved.
More of the Leader’s
Unwritten Culture Code Toolkit
• Praise in public; criticize in private
• Share credit; hoard blame
• Remember “tough love” works!
• Understand the power of humility
• “Thank you” notes are legal!
• A leadership reality: Everyone’s watching; everyone’s
listening; it’s always show-time!
• Cultural “Silver Bullet”: The timeless Human Factor!
© 2010 Lee Hecht Harrison. All Rights Reserved.
A Golden Opportunity
HR MATTERS!!
© 2010 Lee Hecht Harrison. All Rights Reserved.
“I realized pretty early that
Jack Welch
I was more interested in HR
than I was the finance
manager. If there was ever
a time to underscore the
importance of HR, it has arrived.
HR matters enormously in good times.
It defines you in the bad.”
© 2010 Lee Hecht Harrison. All Rights Reserved.
Yogi Berra … On Being Strategic
“If you
don’t know
where
you’re
going,
you’ll wind
up
somewhere
else.”
© 2010 Lee Hecht Harrison. All Rights Reserved.
LHH has expertise in four key areas which are based on our core
competency in Talent Development.
Lee Hecht Harrison is the global talent development leader in connecting people
to jobs and helping individuals improve performance.
© 2010 Lee Hecht Harrison. All Rights Reserved.