How to Plan, Upgrade, and Validate your Solution Manager* System Walter Burke Cathy O’Brien Enterprise Development Applications Engineering May 18, 2011 Legal Notices This presentation is for informational purposes only. INTEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Software and workloads used in performance tests may have been optimized for performance only on Intel microprocessors. Performance tests, such as SYSmark and MobileMark, are measured using specific computer systems, components, software, operations and functions. Any change to any of those factors may cause the results to vary. You should consult other information and performance tests to assist you in fully evaluating your contemplated purchases, including the performance of that product when combined with other products. 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All rights reserved. 2 *Other names and brands may be claimed as the property of others Copyright © 2010, Intel Corporation. All rights reserved 2011 Intel IT Vital Statistics 6,300 IT employees 56 global sites 80,100 Intel employees 150 sites, 62 countries 91 Data Centers ~100,000 servers; 458,694 square feet >105,000 Devices >90K PCs (80%+ mobile), >20,000 Handhelds Source: Information provided by Intel IT as of December 2010 3 Copyright © 2010, Intel Corporation. All rights reserved Agenda/Key Learnings provided in this Presentation • System readiness requirements for the actual upgrade • Lessons learned when validating the Landscape Monitoring capability and retaining the existing Change and Release Management processes. • How to plan to move to the new functionality for Landscape Monitoring along with the new Change Management UI 4 Copyright © 2010, Intel Corporation. All rights reserved Capabilities Used in Intel Solutions Implementation Management Test Management Change Control Management Technical Monitoring and Alerting Business Process Monitoring Maintenance Management 5 Copyright © 2010, Intel Corporation. All rights reserved Landscape Systems Managed Landscape Information > 25 System landscapes using Intel Architecture >300+ interfaces > 10,000 active users worldwide Solution Manager* Productive since 2004 System on the latest version >1300 users >25 system landscapes managed >100 Projects Managed in the last year >12,000 changes are applied each year 6 *Other names and brands may be claimed as the property of others Copyright © 2010, Intel Corporation. All rights reserved Upgrade Readiness Activities 7 Copyright © 2010, Intel Corporation. All rights reserved Upgrade Validation Exercise Objective 1. Provide early Proof of Concept upgrade could be implemented without any major technical issues 2. Proof that new functionalities would meet customers requirements by using actual customer data Vendor Partnership Opportunity for SAP* Desire to learn what the effort was to upgrade Desire to validate the upgrade process and new technology at customer site Opportunity for Intel Evaluation of improvements Determine upgrade effort and resource need Early look at impacts to existing functionality 8 *Other names and brands may be claimed as the property of others Copyright © 2010, Intel Corporation. All rights reserved Validation Charter Major Project Milestones Validation Scope & Preparation System Landscape review and set-up Upgrade System Regression Test existing functionality Configuration of new functionalities (technical monitoring only) Testing of new functionality (technical monitoring only) Deliverables Customer Validation Report of findings Vendor Validation Report with technical and organizational feedback Customer Validation Feedback Report Validation Project Duration 1 week for Technical upgrade 1 Week Change and Release Management 9 Copyright © 2010, Intel Corporation. All rights reserved Validation Scope Validation Project Scope 1. Technical Upgrade (Evaluation/Pathfinding system) 2. Regression Testing of 1. Root cause analysis tools 2. Early Watch Reports 3. Computing Center Management monitoring and alerting 4. Database monitoring and administration 5. Early Watch Health Check report 6. Maintenance optimizer 7. Projects and integration with Change and Release Management 3. Implementation & Testing of NEW functionality 1. Technical Monitoring & Alerting primarily for System Monitoring 2. Technical Reporting: Standard IT Reporting 10 Copyright © 2010, Intel Corporation. All rights reserved Landscape Set up Java Analysis Solution Manager* Portal CRM Middleware ERP 11 *Other names and brands may be claimed as the property of others Copyright © 2010, Intel Corporation. All rights reserved Upgrade– Lessons Learned Key Findings of Technical Upgrade Upgrade process was a little difficult. Our dual stack system needed to be updated in synch using two different tools. Ideally there should be a single tool for the upgrade Better documentation for the upgrade New Alerting & IT Reporting Functionality The new alerting & new IT performance reporting was easy to setup and configure. Alerts started right away Provides much improved alerting infrastructure. 12 Copyright © 2010, Intel Corporation. All rights reserved Lessons Learned – Change and Release Management New Change Management UI activated immediately and would not allow you to view or update existing Change Documents Change and Release Management existing functionalities did not work Worked with vendor to re-initiate existing capabilities within 1 day we got it up and running Other issues noted: Upgrade appeared to overwrite existing capability even in the customer namespace area. Transports created with the older software version would not import to the new version so best to finalize all your changes before the upgrade. Some vendor software fixes were needed for the existing functionality to continue to work . 13 Copyright © 2010, Intel Corporation. All rights reserved Lessons Learned – Change and Release Management Upgrade gave us time to also work on new configuration and end user enhancements Reporting improvement–Add of implementation field Add of test message create to support messages (Configuration available through customer note Removal of manual change request closure 14 Copyright © 2010, Intel Corporation. All rights reserved Upgrade Improvement Plans Upgrade tool being re-written so only 1 tool will be required for the upgrade Documentation for the upgrade is planned to be improved Change Management UI should not automatically activate upon installation 15 Copyright © 2010, Intel Corporation. All rights reserved High Level Plan for Actual Upgrade Prepare System for Upgrade • Upgrade application to latest GA release service pack level • Perform preliminary upgrade readiness activities: • Update diagnostic agents on all systems • Update content in the system landscape system • Upgrade the java analysis monitoring system Land Upgrade (using latest release) in our Evaluation/Pathfinding system and perform preliminary check out Land Upgrade latest release in Development and Test Land Upgrade into Production 16 Copyright © 2010, Intel Corporation. All rights reserved Upgrade Test Plan Testing to consist of: • Critical business process regression testing in Evaluation/Pathfinding system, then Development • Includes validation of Security profile access • Test new alerting and reporting capabilities in greater detail, create new test cases and generate required training material • Understand and address business process impact of any transactions removed 17 Copyright © 2010, Intel Corporation. All rights reserved Conversion plans to new Change Management UI Intel will not implement this new capability with the upgrade release. 2011: Explore new change management capabilities during upgrade in our Evaluation/Pathfinding system. • Determine new business process flows based upon user requirements. • Incorporate user enhancements wherever possible 2012 Configure end to end design in Development and implement midyear into Production 18 Copyright © 2010, Intel Corporation. All rights reserved Best Practice Summary • Ensure your systems are at the latest release (meet minimum requirements) for the upgrade • Understand your business processes, current system landscape and used capabilities to obtain a clear understanding of the impacts of the upgrade. • When testing, perform end to end testing for areas impacted • Appropriately plan for adoption of new capabilities which will be deployed. 19 Copyright © 2010, Intel Corporation. All rights reserved Learn More at www.intel.com/IT CIO Perspective IT Annual Performance Reports IT Perspective IT Papers IT to IT Community Assessment Tools IT@Intel : Sharing Intel IT Best Practices with the World 20 *Other names and brands may be claimed as the property of others. Copyright © 2011, Intel Corporation. All rights reserved.