ur od a- vid n e. ns. ld How to read your Hawaiian Telcom bill Committment. Always on. We are constantly looking for ways to keep our customers happy. So we’ve redesigned our bill to a format that’s easy to read and clearly details your payments and credits. It also includes detailed account activity, bundle savings summary, and new product icons. Did you know you can also go paperless and receive, review and process your payments online? For more information visit our website at hawaiiantel.com/gopaperless. Here’s a useful guide to reading your new bill. A B D Total Amount Due – The payment amount due. If you have automatic payment, the date your bank account will be debited is shown below the payment amount. E Important Messages – Check here for important service information. Account Number: Billing Telephone #: Usage Period: 100000000126780 (808)123-4567 09/25/10-10/24/10 Invoice Date: 10/25/10 Service Period: 10/25/10 - 11/24/10 Payment Due: November 24, 2010 ACCOUNT SUMMARY Previous Balance Payments TOTAL BALANCE FORWARD C D SWEET LEILANI 123 MOMONA ST HONOLULU, HI 96813 H $0.00 myChoicesm Bundle Home Phone Service Free Long Distance Calling to anywhere in the US High Speed Internet Service Additional Services Taxes, Surcharges and Regulatory Fees TOTAL NEW CHARGES (808)123-4567 I $49.99 100211984700010 (808)123-4567 Invoice Date: 10/25/10 Service Period: 10/25/10 - 11/24/10 09/25/10-10/24/10 BALANCE FORWARD Previous Balance Payments TOTAL BALANCE FORWARD $69.64 $69.64 CR NEW CHARGES Account Number: Billing Telephone #: Usage Period: $69.64 $69.64 CR $0.00 ACCOUNT ACTIVITY DETAIL $6.00 HOME PHONE SERVICE - (808)123-4567 Additional Services Inside Wire Maint. $6.00 $13.37 $6.00 $69.36 TOTAL AMOUNT DUE $69.36 $0.00 LONG DISTANCE SERVICE - (808)123-4567 myChoice International (No monthly fee) $0.00 To avoid a late payment fee on charges, payment must be received by 8/6/10. E A Billing Information - This section includes your G account information and customer service contact number. “Service period” are the dates for which you are being billed. “Usage period” is the date range in which call activity details appears on this statement. The same billing information appears on every page. C New Charges – An itemization of new charges for each of your Hawaiian Telcom services for the billing period. SWEET LEILANI 123 MOMONA ST HONOLULU, HI 96813 PAGE 1 OF BILL B Account Summary – A summary of your previous balance, payments, adjustments, and late fees. Always on. Always on. Effective 10/1/2010, the Federal Universal Service Fund (FUSF) surcharge will decrease from 13.6% to 12.9%. The FUSF surcharge, which is authorized by the FCC and reviewed quarterly, provides funding for programs to keep local phone rates affordable for all customers and to provide discounts to F You saved $38.96 by bundling your services! 100000000126780 (808)123-4567 234567 10/25/10 Payment Due: Total Amount Due: Payment Amount: 11 Mbps Service $0.00 TAXES, SURCHARGES AND REGULATORY FEES Please return this portion with your payment made payable to Hawaiian Telcom or pay online at hawaiiantel.com. Please note your Account or Telephone Number on check payment. Do NOT enclose correspondence with payment. Account Number: Billing Telephone #: Invoice Number: Invoice Date: $0.00 HIGH-SPEED INTERNET SERVICE November 24, 2010 $69.36 $ ___________________ Federal Excise Tax Federal Universal Service Fee Federal Universal Service Fee (Primary Line) General Excise Tax General Excise Tax - Intrastate Toll Inter Acc Chrg Sgl Ln Intrastate Surcharge PUC Fee Statewide 911 Emergency Service Surcharge Telecommunications Relay Service Franchise Cable Fee $13.37 $0.82 $0.68 $0.03 $1.73 $0.14 $6.50 $1.10 $0.06 $0.27 $0.04 $2.00 1177 Bishop Street, Honolulu, HI 96813 Check here for change of billing address Mail payments to: ||||||||||||||||||||||||||||||||||||||||||| ||||||||||||||||||||||||||||||||||||||||||| SWEET LEILANI 123 MOMONA ST HONOLULU HI 96813 HAWAIIAN TELCOM P.0. BOX 30770 HONOLULU HI 96820-0770 Nonpayment of non-local provider charges will not result in the disconnection of your local telephone service; however, collection of unpaid charges may be pursued by the service provider. The local service component of your myChoice bundle is GoLocal ($28.95). High Speed Internet, Intrastate (inter-island) and Interstate (mainland) Long Distance Service for myChoice bundles are provided by Hawaiian Telcom Services Company. 100000000126780 1000002050 1 005 00000012975 F Bundle Savings Summary - If you are a bundle customer, you can see the amount you are saving each month by bundling your services. G Payment Slip – To pay by check, sign up for direct withdrawal from your checking or savings account or to make an address change, mail the payment slip in the enclosed reply envelope to: Hawaiian Telcom, P.O. Box 30770, Honolulu, HI. 96820-0770. PAGE 2 OF BILL H Balance Forward - An itemization that starts with your previous balance, subtracts credits, and adds late fees during the billing period. Hawaiian Telcom adheres to the FCC’s Truth-In-Billing Policy to improve consumers’ understanding of their communication bills. I Account Activity Detail - This section confirms charges for services to which you subscribe as well as detailed information regarding service packages, prorated charges, one-time charges, discounts, usage charges, taxes, surcharges and regulatory fees.