CA ARCserve Managed Service Provider Program MSP’s how to get started MSP Enrolment  First enrol online here and include your preferred reseller from the drop-down list and include details of the services that you provide and an indication of how you anticipate using the CA technology within the service(s)  Sign 2 copies of the MSP agreement (provided by your preferred reseller) and send them back to CA (Pacific) Pty Ltd for the attention of Sales Operations – Data Management CSU, Level 3, 6 Eden Park Drive, North Ryde, NSW 2113, Sydney, Australia.  If you email a scanned copy here in advance we will start the process of setting up a support account Upon acceptance of enrolment  Once your enrolment has been accepted the agreements will be countersigned by CA and a copy will be returned to you for your records  You will then receive a welcome email with all the relevant information regarding requesting NFR software, downloading media, requesting full key-codes, support ID and mechanism etc.  If you wish to change your preferred reseller then please use this link and choose an alternative one and let us know why so that we can understand if there are improvements needed Using software as part of your service  Once you have completed your testing with NFR software and you are ready to roll out the chosen programs as part of your service(s) you can request full 1 year codes from here  If you are interested in doing a short user story that CA will create and publish on your behalf then please let us know details of who you are, what services you offer, what CA technology is used and how the MSP Program and the software has helped to make this possible. We will take it from there and you will have final sign-off. This is a great way to get exposure of your service offering th  Orders for software usage should be placed on the 7 of each month for the previous months usage with your preferred CA ARCserve authorised MSP Reseller. Become an Authorised CA Managed Service Provider today by applying for membership. Complete your application and enrolment at arcserve.com/ap/MSPprogram About CA CA (NASDAQ: CA), one of the world’s leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our enterprise IT management vision, solutions and expertise, we help customers effectively govern, manage and secure IT. Customers can evolve their IT operations from being reactive and focused only on technology to being flexible, adaptive and focused on serving the business. CA relies on partners for the added value they bring to the delivery of our award-winning solutions to Fortune® 1000 companies, government organizations, educational institutions and thousands of other companies of all sizes in diverse industries worldwide Copyright © 2011 CA. All rights reserved. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies