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Notes from Hamster Revolution: How to improve email efficiency and etiquette
Ask Yourself these questions before you send
1. Needed?
2. Appropriate?
 Timely
 Compliant
 Relevant
 Professional
 Complete
 Inoffensive
3. Targeted?
 Do you need to reply to all?
 Do you need to cc:
Send it to the Action Taker only
if no one else NEEDS to see it.
 Is email the best channel?
The Hamster Revolution
To: Action Taker
CC: Stakeholders
Subject Line: FORMAT: Beginning – Descriptive Title – Ending if appropriate
Subject Line Beginning:
Subject Line Ending:
ACTION
INFO
REQUEST
CONFIRMED
DELIVERY
RR (Response Requested)
NRN (No Response Needed)
NTN (No Thanks Needed)
EOM (End Of Message if message is in the
subject line and no “body content” is included)
Body Content




Greeting
Action
o Specific Action, purpose and response time
Background: Additional Information needed to make the message clearer
o Clear, concise, & relevant
o Bullet points & numbers
o Clear, bold paragraph titles
Close
o Next steps & niceties
o Auto signature