Understanding your bill charges 1 2 3 4 Customer Charge This charge recovers certain customer-specific costs to provide service, such as meter reading, billing, customer service, and having customer specific facilities in place, ready to serve. It is billed each month as a flat fee, does not vary with gas usage, and applies regardless of whether a customer uses any gas in a particular month. Changes in the Customer Charge may occur from time to time and are subject to the approval of the Colorado Public Utilities Commission. Demand Side Management Cost Adjustment (DSMCA) - Monthly and Volumetric Charges These charges recover costs associated with energy efficiency programs that are mandated by the State and approved by the Public Utilities Commission. These costs are recovered through both a fixed monthly charge and a volumetric charge. Commodity Charge This charge recovers the cost of the natural gas itself. Wholesale natural gas prices are deregulated pursuant to federal law and are established in the competitive free market. In Colorado, natural gas commodity costs are passed through to our customers at no profit to SourceGas, and are subject to approval by the Colorado Public Utilities Commission. Distribution Charge This charge recovers the cost to deliver your gas through our local distribution pipeline system. It includes costs such as the installation, operation and maintenance of our pipelines, as well as safety services. All customers pay the same distribution tariff rate applicable to their respective service area and billing class. Changes in the Distribution Charge may occur from time to time and are subject to the approval of the Colorado Public Utilities Commission. 5 Upstream Pipeline Charge This charge recovers costs such as gathering, processing and interstate transmission of natural gas. Upstream pipeline costs are passed through to our customers at no profit to SourceGas and are subject to approval by the Colorado Public Utilities Commission. 6 Tax and Franchise Fees These fees, if applicable, recover local and state taxes, and municipal franchise fees, charged by your local and state governments. They are applied to each customer’s monthly billing. SourceGas collects these taxes and fees and remits all monies collected to the applicable local and state governments. Customer Service Update SourceGas is pleased to announce that we are in the final stages of enhancing our customer service. New Billing System This month, we transitioned to a new internal billing system that will allow us to improve your monthly billing information. Customers should not see a significant change to their current billing date. New Account Numbers All customers will receive new account numbers so please remember to note this on your checks or make this change to your online banking information through your financial institution. Customers set up for automatic payments with bank drafts or credit cards will not be affected by the change to the new billing system. New Fayetteville Call Center The new state-of-the-art call center in Fayetteville, Arkansas, is now handling customer calls at the same number you’re familar with: How To Read Your New Natural Gas Bill 1.800.563.0012 New Business Hours SourceGas’s call center now offers business hours of operation Monday through Friday, from 7:00 a.m.– 6:30 p.m. Mountain Time, while continuing to provide 24x7 coverage for emergency calls such as gas leaks or no heat. New On-line Account Access Customers who use the on-line account service will need to re-enroll on-line. Visit www.SourceGas.com for instructions. 1.800.563.0012 www.SourceGas.com 1.800.563.0012 www.SourceGas.com COHOW909 COHOW909 How To Read Your New Natural Gas Bill Billing information, including Invoice number, billing & mail dates, service period and number of days in the billing period. Customer information with new Account and Customer numbers, and premise/service address. Meter Readings from the current and previous readings, and the dates those readings were taken. Page: Account Number: 211012345678 SGQ/500 Account Number: 211012345678 Customer Number: 1101234567 JOHN Q SAMPLENAME 3609 S MAIN ST ANYTOWN CO 81623 Payment history, current balance due, due date late charges and deposits on record. How to contact us, and other important messages will appear here monthly. Previous Balance Payment Late Payment Applied Balance Forward Current Amount/Charges Page: Invoice Number: Billing Date: Mail Date: Service Period: Service Days: 1 401000001234 09/04/2009 09/05/2009 08/03/2009 - 09/01/2009 30 Customer Number: 1101234567 JOHN Q SAMPLENAME 3609 S MAIN ST ANYTOWN CO 81623 $69.44 $69.44 $0.00 $0.00 $70.42 Total Amount Due $70.42 Due Date Late Payment Charges Total Amount after due date Security Deposit on Record 09/19/2009 $1.75 $72.17 $0.00 Amount Due if Online Customer Care • Access to your Account is now available via the Internet and Phone. On the Internet, you can change account information, view your consumption history, sign up for paid after recurring electronic payment or electronic-bill (paperless bill) and also view your statement. Go to www.sourcegas.com to sign-up today. Due Date. Important Information • If you have questions concerning your bill statement, service or delayed payment agreement please call our Customer Care Center at 1-800-563-0012. For your convenience you can pay your bill electronically using a credit card or by automatic withdrawal from your bank account. You can learn more by calling our Customer Care Center or by logging onto www.sourcegas.com. • If you suspect a gas leak, don't wait. Leave the area and from a safe distance call our emergency service number at 1-800-563-0012. See previous page for definitions of these charges. LE Disclosure • Appliance sales and service, etc. provided by SourceGas are not regulated by the Colorado Public Utilities Commission. • SourceGas updated the Terms and Conditions for the Customer Appliance Protection Plan (CAPP®). These Terms and Conditions replace all previous versions as of February 2009. As a result of the update there is no price increase for CAPP® to our existing customers. The updated Terms and Conditions are located at http:// www.sourcegas.com/products-appliance_protection.aspx. If you have any questions, or require service, please call our Customer Care Center at 1-800-563-0012. • Electronic Check-Re-presentment Policy In the event that your check is returned unpaid for insufficient or uncollected funds, we may re-present your check electronically. In the ordinary course of business, your check will not be provided to you with your bank statement, but a copy can be retrieved by contacting your financial institution. Payment stub includes Account Number, amount due, due date and amount due if paid after due date. If you would like to donate to Energy Outreach Colorado, please mark one of the boxes and include the additional amount with your payment. Please do not staple or fold Address Change Check here and note change on back of bill Please return this portion with your payment and write your account number on the check. Account Number Total Amount after due date 211012345678 $72.17 Due Date 09/19/2009 JOHN Q SAMPLENAME 3609 S MAIN ST ANYTOWN CO 81623 Your billing address. Please make any updates by checking the Address Change box above and completing the back of the stub. 6 SGQ/500 2 401000001234 09/04/2009 09/05/2009 08/03/2009 - 09/01/2009 Meter Usage 65 Customer Charge Usage Factor 0.954 Commodity Charge 0.32 62 Therms @ 0.532100 32.99 E L P Upstream Pipeline Charge 62 Therms @ 0.190100 11.79 Distribution Charge 62 Therms @ 0.207400 12.86 DSMCA - Volumetric Charge 62 Therms @ 0.006600 0.41 County 1% City 2% $70.42 M A S Total Consumption Charges 0.68 1.37 The natural gas meter at your address measures your consumption in hundreds of cubic feet (CCF). SourceGas converts this volumebased measurement into a heat-value measurement called Therms. Therms are measures of the energy content in natural gas. The impact of this heat content and the delivery pressure is reflected in the “Usage Factor” displayed on your bill. The CCF volume, shown in the “Meter Usage” portion of your bill, is multiplied by the “Usage Factor” to determine the number of Therms (heat value) used. The “Billed Usage” amount on your bill therefore reflects the units of energy (therms) consumed for the stated meter reading period. Total Amount Enclosed:____________ SourceGas Distribution LLC PO Box 660474 Dallas TX 75266-0474 Please write the total amount you enclosed here. Perforated remittance stub is pre-addressed and shows through the window of the enclosed reply envelope. Billed Usage 62 62 10.00 DSMCA - Monthly Charge Total Amount Due Yes, please add the following amount to my future monthly bills to support Energy Outreach Colorado. $ ____Other $ 5 $ 10 $ 20 $ ____One Time Donation 1 2 3 4 5 2 Prev Reading Curr Reading Prev Days Curr Reading Date Reading Date 30 130 09/04/2009 65 08/02/2009 Total Current Charges Correspondence • Please send all correspondence and legal notices separately to SourceGas Distribution LLC, PO Box 13288, Fayetteville, AR 72703-1002 P M SA Rate Schedule NE-R2 Meter Read Number Type ACTUAL 639270 Gas Consumed Current Total Amount Due. Invoice Number: Billing Date: Mail Date: Service Period: IMPORTANT! Change Mailing Address: Address:_____________________________ Apt:_________ City:_____________________ State:______ Zip:_________ Home Phone: ( ) _________________________________ Business Phone: ( ) ______________________________ Please tell us if your mailing address changes! $70.42 $70.42