How to access Medway Council remote access server for support Open an RDP session by running mstsc; to do this click on START then RUN and type mstsc in the box that appears. In some versions of Windows RUN will be in the START – All Programs – Accessories section Click OK, then inside the box that appears type eduras.medway.org.uk A SecurID authentication screen should appear - Enter your passcode from your RSA token NB: 1. Initially your passcode is the six digit number on the RSA token, and the first time you logon you will be prompted to create an extra four digit PIN. 2. Subsequently each time you log in after step 1 your Passcode will then become the PIN you choose (this is static) followed by the six digit number on the RSA token. 3. A terminal service logon screen should appear, enter your username and password. The username will be the first part of your e-mail e.g. [email protected] but only use the first part bloggsj007. Medway will have sent you a generic password to use but if you have not received this then please ring 01634 332828 opt 2. 4. Once logged into the server you can then remote to whatever PC you need to provide support on. 5. It is up to the school to ensure remote support is enabled on the PC’s