Order No.: Customer Details: Return Shipping Prov ider: SKU ZALORA PHILIPPINES #3 B2 Km 14 La Suerte Compound, West Serv ice Road, Paranaque City Product Name Reason Code Refund Preference Replacement/Exchange Details ___Store Credit ___Exchange of Item ___Store Credit ___Exchange of Item ___Store Credit ___Exchange of Item ___Store Credit ___Exchange of Item What are my options? ___Store Credit ___Exchange of Item RETURN 1. Return the items y ou do not wish to keep. 2. Receiv e a store credit ref und credited to y our ZALORA Wallet f or f uture purchases ___Store Credit ___Exchange of Item ___Store Credit ___Exchange of Item ___Store Credit ___Exchange of Item ___Store Credit ___Exchange of Item ___Store Credit ___Exchange of Item REASON CODES: 1. ITEM IS TOO LARGE 2. ITEM IS TOO SMALL 3. POOR QUALITY 4. NOT SATISFIED 5. WRONG ITEM SENT - SWAPPED ORDER 6. PHOTO MISMATCH 7. LABELLING MISMATCH 8. DEFECTIVE 9. NOT SATISFIED W/COLOR 10. NOT SATISFIED W/STYLE 11. CHANGED MIND 12. OTHERS (PLEASE SPECIFY) EXCHANGE 1. Exchange the item y ou wish to return f or another size or a dif f erent item. 2. Get the new item deliv ered to y our door and receiv e store credit f or the remaining balance. DEFECTIVE ITEM DETAILS/SPECIAL INSTRUCTIONS/OTHERS: *Please use this field to give us details about the item's defect, changes in your shipping address or contact details, or any other kind of request (if applicable) How to Return? Step By Step Return Guide a) Dropoff Drop of f y our return package f or f ree at any of our partner courier branches: LBC, 2GO, Air21 Please indicate the ZALORA account number: AIR21: 1000018357 LBC: 102708 2GO: 2013100087 b) Pickup Service Want us to get the package f or y ou? Schedule a f ree pickup nationwide! Please send us an email [email protected], indicating -SKU and name of the item(s) to be picked up -pickup schedule date and address -reason f or return and ref und pref erence or call our customer serv ice team (02) 858 0777 (9am-6pm Monday to Friday , 10am-5pm Saturday ). Mark the items to be returned by checking the box in f ront of the SKU f ield. Indicate the reason code. Choose y our pref erred ref und method. If y ou wish to exchange/replace the item instead, choose "Exchange of Item" and specif y y our replacement details on the space prov ided (SKU,SIZE,PRODUCT NAME,COLOR) Place the items in their original packaging into a box or plastic slip. Make sure the box is of adequate size/strength to protect the items Put the return slip into the box. Dropof f y our parcel at a courier branch or schedule a return pickup. For Dropof f : Please note y our return tracking number f or y our ref erence and f ill out the air way bill that y ou will receiv e f rom the branch personnel. All shipping costs will be paid by ZALORA. Y ou will be notif ied v ia email once the return item reaches our warehouse. Y ou will be notif ied within 24 hours when it is approv ed by our returns team and y our store credit has been added. Y ou should receiv e exchange items within 5-7 day s f or Metro Manila and 7-14 day s f or prov incial orders. For bank ref und requests, please allow 2-3 business day s f or the f unds to ref lect on the bank y ou hav e prov ided. RETURNS REMINDER THE ITEMS MUST BE RETURNED TO OUR WAREHOUSE WITHIN 30 DAYS UPON THE RECEIPT OF YOUR ORDER TO PROCESS A RETURN OR AN EXCHANGE. PLEASE ENSURE THAT THE RETURN SLIP IS INCLUDED IN YOUR PARCEL AND THAT THE ITEM(S) TO BE RETURNED ARE IN THEIR ORIGINAL CONDITION AND PACKAGING. ALL RETURNED ITEM(S) ARE SUBJECT TO QUALITY CONTROL INSPECTION AND APPROVAL. PLEASE BE REMINDED THAT SWIMWEAR,LINGERIE,UNDERWEAR AND BEAUTY PRODUCTS CANNOT BE RETURNED DUE TO HYGIENIC REASONS. SHOULD THERE BE AN ISSUE REGARDING YOUR PURCHASED SWIMWEAR,LINGERIE,UNDERWEAR AND BEAUTY PRODUCT, PLEASE DO NOT HESITATE TO CONTACT US. WE APPRECIATE YOUR UNDERSTANDING OF THIS SAFETY ISSUE. FOR ITEMS BOUGHT ON SALE/DISCOUNTED PRICE, ONLY THE PAID PRICE WILL BE CREDITED.