How to manage SAP implementation and get return of investments Marco Burkhardt RTEC Russian Technology October 3-4, 2012, Skolkovo For business optimization, we combine jointly developed findings and our broad expertise: SCAN method overview J&M´s method to identify key issues Organizational structure, similarity, dissimilarity in business units Results of the analysis Gap analysis based on “best practices“ and “benchmarks“ EXAMPLE Workflow analysis of core business processes Roadmap with a number of projects to be implemented Quantitative analysis of cost and value driver J&M supply chain expertise © 2012 SAP AG. All rights reserved. Public 2 After the roadmap within SCAN is defined, J&M offers to establish a special organizational unit to manage transformation Phase 2 Phase 1 Full-scope contract Strategy Capture new Market Change management Phase 3 Implement Customer & Market Segmentation Improve Product Portfolio EXAMPLE Develop service infrastructure Sales training Continuous improvement Lean production Customer-orientation training Roles and responsibilities definition Training offer Reliability tool Operational Data collector VMI APS Personnel assignment Price Management Business Scorecards Fleet Mgt Business Process Re-engineering Performance measurement process Spare parts pool implementation Implement Key Account Management Performance management e-Portal Processes & Organization CRM ERP IT Transformation management office (TMO): prioritize, launch and control projects © 2012 SAP AG. All rights reserved. Public 3 As a result, IT projects managed by TMO are aligned with the overall business transformation concept Phase 2 Phase 1 Full-scope contract Capture new Market Strategy Phase 3 Develop service infrastructure Implement Customer & Market Segmentation Improve Product Portfolio Training offer Sales training Continuous improvement Change management Clear business impact Lean production Clear feasibility Customer-orientation training Roles and responsibilities definition Clear budgets Operational Data collector Clear project milestones VMI APS Price Management Clear project owners Business Scorecards Personnel assignment Reliability tool Fleet Mgt Business Process Re-engineering e-Portal Performance measurement process Spare parts pool implementation Implement Key Account Management Performance management Processes & Organization CRM ERP IT Transformation management office (TMO): prioritize, launch and control projects © 2012 SAP AG. All rights reserved. Public 4 Организационная структура. SAP ERP Ед. учетов результ. 9000 Контроллинг. единица 9000 Балансовая единица 9000 Раздел персонала 9000 Подраздел персонала 9010 Подраздел персонала 9020 Раздел персонала 9100 Подраздел персонала 9110 Закупочная орг. 9000 Подраздел персонала 9120 Пункт отгрузки 9000 Склад для пр-ва 1020 Склад отпуска матер. 1030 Склад отпуска матер. 1040 © 2012 SAP AG. All rights reserved. Сбытовая орг. (внутр.) 9000 Группа закупок 110,111,112,113 Канал сбыта 10 Завод (производство) 1000 Завод (центр распределения) 1100 Сект.Сект. Сект. Сект. Сект. Сект. Сект. Сект. Сект. Сект. Сект. Сект 10 20 10 20 10 20 10 20 10 20 10 20 Склад магазина 1050 Склад для возвратов 1060 Пункт отгрузки 9100 Склад отпуска матер. 1130 Склад отпуска матер. 1140 Канал сбыта 20 Канал сбыта 30 Сбыт. орг. (экспорт) 9100 Группа закупок 100,101,102,103 Пункт отгрузки 900R Мин. упр. складами 110 Служба контроля кред. 9000 Канал сбыта 10 Канал сбыта 20 Канал сбыта 30 Пункт отгрузки 910R Склад для возвратов 1160 Мин. упр. складами 120 Public 5 The organizational structure of the project Operational board Sponsor of the project Project manager Project Administrator Function group “FI” manager Consultants staff - Business experts Function group “PP” manager Consultants staff - Business experts Head of the Technical Group Function group “SD” manager - SAP - SAP - SAP - Client - Client - Client - Client © 2012 SAP AG. All rights reserved. Consultants staff - Business experts Business transformation manager Function group “CO” manager - SAP Business-processes owners Project manager from SAP Consultants staff - Business experts Function group “…” manager - SAP Consultants staff - Business experts - Client Public 6 Master Data in SAP ERP Materials Financials General Data Chart of Accounts Consolidation Unit / Group Org. Units: Company Profit Center Cost Center © 2012 SAP AG. All rights reserved. Units of Measure Business Partner Attributes Roles Identification Central Data Tax Numbers Bank Details Industry Sec. EAN/UPC Supplier Attributes Basic Text Cost Element Classification Financials and Controlling GL Account Basic Data Descriptions Customers and Suppliers General Data Internal Comment Company Code Data Class Assignment Purchasing Data Characteristic Valuation Customer Attributes General Data Address Phone, Fax, Email, URL Public 7 SAP ERP – central component of Business Suite © 2012 SAP AG. All rights reserved. Public 8 End-to-end Procurement process Payment MRP Request for procurement Procurement Invoice verification Supplier selection Inbound delivery © 2012 SAP AG. All rights reserved. Creation of purchase order Public 9 SAP work with our partners and customers Sales and Services 2,900+ Channel Partners SAP Technology Co-Innovation 31 Technology Partners Deployment Services 1,700 Services Partners Specialized Solutions 38 Solution Partners +2 Million SAP Community Members Home Imagine Purpose Innovations Solutions Ecosystem People Results Join Us Основные области управления Уровень холдинга Поставщики, Разработка партнеры изделия Маркетинг и Продажи Подготовка производства Обслуживание Закупки Производство Управление изделий запасами Управление жизненным циклом изделия © SAP 2009 / Page 11 Заказчики Работа с заказчиками Управление поставками Модели производства Закупки Логистика и запасы Обслуживание изделий Управление предприятием Стратегическое управление Управление инвестиционным портфелем Корпоративное хранилище данных Управление стратегией Финансы Казначейство Бюджетирование Управленческий учет Управление человеческим капиталом Управление процессами Управление по KPI Корпоративные сервисы Управление командировками © 2012 SAP AG. All rights reserved. Охрана труда, здоровья и окружающей среды Управление талантами Управление вознаграждениями Управление и комиссией недвижимостью Public 11 Integration of CO with other applications © 2012 SAP AG. All rights reserved. Public 12 Thank You! Marco Burkhardt Executive Vice-President RTEC Russian Technology [email protected] © 2011 2012 SAP AG. All rights reserved reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Microsoft Corporation. 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Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems Inc. HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc. IOS is a registered trademark of Cisco Systems Inc. RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registered trademarks of Research in Motion Limited. © 2012 SAP AG. All rights reserved. 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All other product and service namesofmentioned trademarks of their respective Bluetooth is a registered trademark Bluetoothare SIGthe Inc. companies. Data contained in this document serves informational purposes only. National Motorolaspecifications is a registered trademark product may vary. of Motorola Trademark Holdings LLC. The information in this document is proprietary to SAP. No part of this document Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH. may be reproduced, copied, or transmitted in any form or for any purpose without the express prior SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, written permission of SAP AG. StreamWork, and other SAP products and to services mentioned hereinor asany well as This documentSAP is aHANA, preliminary version and not subject your license agreement their respective are trademarks or registered of SAP AG in Germany and other agreementlogos with SAP. This document containstrademarks only intended strategies, developments, otherfunctionalities countries. of the SAP® product and is not intended to be binding upon SAP to any and particular course ofand business, product strategy, and/or development.Crystal Please Reports, note thatCrystal this Business Objects the Business Objects logo, BusinessObjects, document subject to change and may be other changed by SAP at anyproducts time without Decisions, isWeb Intelligence, Xcelsius, and Business Objects and notice. services SAP assumes no responsibility forrespective errors or omissions in this document. SAP does not mentioned herein as well as their logos are trademarks or registered trademarks warrant the accuracy or completeness of theObjects information, of Business Objects Software Ltd. Business is an text, SAPgraphics, company.links, or other items contained within this material. This document is provided without a warranty of any kind, Sybase and Adaptive Server, iAnywhere, Anywhere, and of other Sybase either express or implied, including but notSybase limited 365, to theSQL implied warranties products and services herein as well or asnon-infringement. their respective logos are trademarks or merchantability, fitnessmentioned for a particular purpose, registered trademarks of Sybase Inc. Sybase is an SAP company. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential the use these materials. This of Crossgate, m@gic EDDY,damages B2B 360°,that andmay B2Bresult 360°from Services areofregistered trademarks limitation notGermany apply in cases of intent or gross negligence. Crossgateshall AG in and other countries. Crossgate is an SAP company. The statutory liability for personal injury and defective products is not affected. 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