THE KEEPING OPEN ROAD or How to Administer a Large Advertising Appropriation Wisely Copyright, 1914, and The American all Rights Reserved, by Multigraph Cleveland, Ohio Sales Company " Clear the road Direct-mail work your does not business do away " and "-."K"r"J"-, keep it open but it helpsto rid zvith legitimate publicity, of extravagant and ill-advised publicity road THE which over from leads business ultimate have you Open your the to you of what user Road the Keeping buyer sell to travels be " it and factured manu- articles,professionalknowledge, service rocks and and it,your still You It Keeping book will his It is profoundly and the business Repair? between the if he " is to that true then certain a cast board over- common-sense principles them. object blow it. of business scores enterprisesreach success in sense, mistakes. own and scores and a rience expe- common self-satisfied road-builder a many like come engineered business into went Open sufficientlyhonest admit built industry courage, to brains ability and work. Thrift, the did eyes own " business own This grubbed up the foundations, rolled out Your the surface. economy, road that laid the stumps, paved Are built work Hard whatever. else anything or of The end the road that and " A blow between the eyes for the builder satisfiedroad the individual call you with him, motley peddlers, bunco a is spent that ever what- or forgotten. The road is choked of advertising mountebanks, and steerers, but, little except gamblers. in many as Money city government, gets into the repair water a highway. And Of is horde like water, very of the client,consumer customer, or soon all the has late traffic is blocked. evil influences become that beset a business unwise advertising it appears is the worst, because wrapped in a sort It must be relegated to the care of a of mystery. business man self-appointed priesthood. The prosperous, singled out for the sacrifice is told "^^he doesn't know anything about it.'' He meekly consents, his eyes and allows the bandage to be put over lays himself obliginglyon the altar! We Verily a covers just as of multitude an many china advertising unwise (or even never old business man singled out sacrifice lays himself on for the altar tViic ^niS hatch. "cf^tt'^nrr SCtimg 4] sins hen " sets rotten) eggs the well fed business The off"that stripthe mystery advertising. from that tear and bandage on to propose ViaKit" naDlI, But man hf^ nC when gets ronCOn- tinues set to his cold on storage till something breaks away and and eggs, clucks the reveals ness rotten- in Denmark! else What sensible man explain a handing over can to $150,000 to another spend for him, without any limitations,any information as where to it is way of last dollar that backing is is going, any till the out Yet spent. what exactly Lots a of advertisers storage manufacturer recently, and had like one on hatch a of a his year There penny. business are many him. The on increased not end the at setting won't did know we are that eggs dangerous maniacs and subject but one" every is advertising! We most will that the those are sometimes man who believe it is sane that spends a million dollars for advertisingin a singleyear is a believe he would lunatic; but we profit from an investigation of his business by hard-headed people who had absolutely nothing to gain by his million dollar expenditure! not Personally we spend a million (and we saw say do not dollars a wisely contract IS] in for a over possible to tising year's adverthat amount cold do recently). We foot every roof and the than trade in the which one has who misspent ought to knowledge facts the Why driven has have that his without his wear Aid come shape for " and it to Written was this published by have we our book been intimate own with Department, upon so cases many of appalling that they advertising funds would be unbelievable, unless backed by knowledge of the facts. mismanagement Furthermore, of such tall a advertising, and through the investigations of a number of experienced business of and advertisingmen, some men whom act Advisory Counsel to as blame Business Book because relations We ones easily obtained have simply our good conical are this We to more understand. to easy advertiser of hat paper unwise few a complains was money only himself wins signs, conspicuous spots. most He The store, front, sides, back " with plastered is " exterior of whose the that believe not of these cases often simple, every-day [6] intimate involved business lect neg- principle and practisethat culprit called the from such what often hurts the for the good We which have no excludes from would facts the him save liar! a hurts boss who man with ^Ul/ but " be may business. reputable any the mistakes Truth confronted when quarrel with publication fake ing advertis- its columns. We only praise for agencies that We advertisers Some give real service. afraid look Truth in the face find no fault with lisher, pubany solicitor, copy writer, artist, engraver, who strives to improve printer or other person have are mediums But / and we do methods have ^;;ifi\ of general publicity. chip (of the block) on our a the business man old business shoulder who for thinks that general publicity should always absorb the lion's share of his expenditure and that he can neglectpersonalwork with the individual. This work, in a be done industry cannot '^'%\lA'^n:^I^'^T''''sufficient speed, economy [7 large with and to There thoroughness by personal representatives. do it,and that is by advertising is only one to way direct to a definiteindividua that goes through the mails addressed by name. investigationsreferred to revealed gross neglect of business principlesin other directions of advertisingextravchief cause agance also; but the one and inefficiencyis neglect of direct-mail detail in in more work. This will be brought out view these examples: subsequent pages; meantime The The A certain running in an been had manufacturing concern and attractive convincing campaign standard interest great Link Missing publications. to referred ^^All of from to to local dealers. whom,'' the of reader the inquiries, and was book in response sent was women beautiful A to quote advertisements, ^^carrythis line. Otherwise the sent goods will be direct on receipt of price.'' Over a dollars for well-designed Sometimes to serve trouble'' it's ''too much Common People Mr. A^r-f^ni- ^ ^ UireLL [8 sand thou- hundred advertising, and written. r-iii-p/ar/an^^a rCierCIlLC tn^ LU tVi#=" LllC article dealers,plenty of prospects, a meritorious left undone to surely nothing was bring success. But this note in the dealer every secure single article of a two inquisitiveindividual City of Cleveland, and he cases In others. other every ordered the on Evidently work has been the make offered was asked have to factory and trouble received the refused^ was and a expense of the dealer real link in the a overlooked. of example another is found character " he case the and " In appropriation is not being wisely after all;for the important ^^inside'' would An goods not this that chain goods advertised. accept, from did ! specialorders administered to of score the the ordered substitute, refused articles visited an " " " and the in general more history of another manufacturer. During four years, department of sales increased were to slightlyless of cost three of to than inside work and the the time tising adver- created, Company was from approximately ^1,750,000 ^10,000,000. The proportion to this outside advertisingaveraged one. Thirty-six thousand in standard from dollars a year magazines for educational ^100,000 was over spent on [9] was and spent creative inside adver- tising. This work inside included architects,and The four the by the fact that the advertisingto jobbers, direct and contractors of years increased above for is accounted the desired retailers. ment developbusiness maximum. people felt for they now too prosperous tried the experiment of kicking Evidently these the ladder of from under the Cost of every out success kind business. of inside kick the ladder DonH of success out from under reduced, advertising was advertisingmaterials cheapened, follow-up pruned and clipped. In fact the pruning and clipping was the fruit-producing so thorough that it removed The blossoms well as the life-givingleaves. as effect,while slow in being nevertheless tain cerfelt, was you it is and that although the amount in attempting to get off all the life. prune giving leaves and fruit- DonH producing blossoms the by false the effort is and g^^Cn amount economy, spent it back saved because against the tide competition has been OVCrwhclmiug an orlTronto cr(=^ ctUVdliLclgC. 10 say lost be is twice to prestige will entirely regained, the never safe of Causes Thus of failure has a many Advertising advertisingbecause has been has become at it all and no tell it anything new. big man, the man the The who some has him? to Or brains, the built advertising else one The what " is the he makes The he despair; he himself, and He with meddles copy; sees a of wisdom. mortar He ''knows it all'* is posing platform of gold bricks who man on them drives writes of course in every his design and advertising advertisements is every piece manager to addressed to them delighted with when print. knows nothing about writing good advertising and his interference to concern can of equally foolish mistake posing as an ''advertising expert" on a platform built of gold bricks without the of experience or the straw he door it one of man business, leaves of the ''little thing'' unnecessary. prosperous, knows it at longer investigatesitself It regular intervals. no to laid so-called some considered been Failures his business. [11] or is designing an injury But of lie back should looks even know he does to if see Why? Just because he is business, that's He the business principleswhich and never campaign every they " are doesn't know that advertising all. it is white thinks there ! big type, pictures, signs, painted displays, magazines, new^spapers, booklets, catalogs, and so on. These it isn't. But space, media the merely are of expression. Advertising is deeper, it is doing the old things that built up the business only same scientifically, on a doing them larger scale, more " more efficiently more ^ It doing means who Finding out goods. your Dealing with economically. these things: " and buys buyer and who ought to buy prospective buyer as individuals. Increasing the efficiency of your salesmen. intimate Preserving relations showing more Don*i try to cover coyer more states thoroughly than you can them money by doing [12] with dealers, and how to make for themselves it for you. Covering territory with line tooth a Keeping out of territorythat of properly. care Making that promises no take cannot you can't you comb. keep. Reducing sellingcost, by better selling,and reducing ing manufacturing cost by increasoutput. your Doing nothing without preliminary investigation. the Using methods mediums that lowest in cost, time, with Take the the lid these at the shortest least friction. tising adver- o^your and sometime find and results bring a if you see aforementioned Are afraid to take the lid off your advertising? you things underneath. If your earning advertising is costing little. too Have You Business the one " solid with surface, the one type your of most Yourself Only business the " greatest inside and should be mass and the and Blame to perfect proportion. [13 much too least a sphere, the least outside, the has Advertising the It mass. like on a tag, to got be cannot distributed pasted painted or be or like on nailed in the in while tack your advertising on your go tie it stringand string once to see if the is still there. it and that trust on the on Or roof the wind adversity will not it oif. carry ter, Just a change of a let"Advertise'' into "Adversity." turns so-called Many even business? the way, by to the a they lay of surface of of pull bait you don't end a sign. a far, they the Do a like on Some that through label,tied advertisingsuccesses due are to the hrute without judgment, finesse, force of money a far-seeingsagacity. It makes big noise while lasts but the day of reckoning will come. ^ or it " First to Really some the primary this Steps for Little of these school gentlemen learn and to should read go and back recite little story: Progress First, you out Learners and sell it make to some in Advertising something and then you if anybody will buy one, [14] go it. Second, get you yourself and other send you that busy so can't you Clerks, men. go sentatives, repre- dealers. RIPRtSfcMTATlON IPtR^ONAL Third, because see write you letters, A^VtRTlSIMO DiSTRlBUTlOK PUBLICITY. everybody. Fourth, direct-mail are you general begin publicity. does allow not have people all known and at to It will extend a your This talk Many big advertisers need primary education in the essentials lot of it But once. gives a use more. any talk to to to you individuals You a advertiser. Fifth,you to MAIL ^DEALER 4.QtN6RA.L can't men your Z. DIRECT hint of what makes you name your have to sell. rapidly,provided you are readyj or it,and provided you personal and can enlarge your direct-mail work sufficientlyto business complete the sale and retain the beings that good will oi the human sales problem. into your enter Is there We many Don't let general publicity swallow the business any hope not cases "Sixth" in your there general publicity everything else and along with it. [15] this story .? but in case; to is " Sixth, swallows the up business do Why so with agents tising change their adverfrequency? concerns many such do their lists of publications show Why astonishing variation from year to year? is it that Why between the there is such for price paid a such disproportion publicity and the tation repu- obtained? could We name ten you national advertisers, beginning with one who spends ^40,000 a year on general publicity and ending with one who spends $250,000, and unless you have personal acquaintance with facts you the honest The as great as the a truth other with But^ look behind lists were made sales work is is that and name up being can his with are many the one reputation $250,000. the and for is which. has acquired his $40,000 find out how the other advertisingand and scenes what done. Publicity Brings There tell which not of Problems these, but we content selves our- single example. a industry of some in which extent general publicity is a real need in order to keep sellingcost down by making a large increase in volume possible. Suppose also, that Consider a manufacturing [16] the make will Who use? appropriation the up list and functions? all its proper to apportion Can make the today? you can't, year? If you readjustment next proper hand to one some taking a big chance are you ^500,000 and tell him to "go ahead/' without first investigatinghim from A to Z and finding out if he, in turn, is fitted to investigateyou and your tising adverbusiness^ as he certainly will if he knows Can do you is honest. and Come back consider and it that general to the specific of the few merchandising manufacturers one these problems. reallydo understand Concerning We to very a a the Promotion recently heard force Department from now of of Department a salesmen their was, doing was Tongued the His ^ythan a executive is worth silver-tongued siren more Promotion and what them. not Siren, nor a it This Silvera cocious Pre- he Promoter, but welUtrained ors by superiwho were always on job. was well-trained for was man young A the what business ing explain- man young talk swift,clear, at concise, specific.He was first frequently interrupted [18] was ceased, for he had by questions; but they soon of them in his report! His anticipatedevery one ^^I am often so just coming to that'' was response, followed repeated that finallyit was by a burst time a rash interrogation of laughter and applause every made. was We won't give to stop his definition of motion Pro- a Department, but here are a few things his Promotion doing through the mails. Department was Developing prospective dealers by circularizinggood lists. Establishing active by representatives. dealers in in all territories establish to Assisting distributors referringconsumers' inquiriesto these Assisting dealers their dealers by dealers. in by circularizingconsumers territory. direct Replying to Referring these from names in Much consumers' inquiriesto dealers and departments, records for and active dealers. material was lists and salesmen, which circularizing carpenters, painters,architects and of this inquiries. information valuable Securing used visited not towns could contractors, on. [19] be rators, deco- users. referred to special correspondence, so of other nent perma- in mind Bear promoting that this work sales and At salesman. the is all in the line of co-operating with other time same dealer and departments giving highly specializedservice to the same classes penters architects,dealers,users, contractors, carand so on, along different lines,such as the were " applicationof and use Note definitions product. this falls in line with how also the of our vious pre- munication advertising the media of comwere printed and typewritten matter, drawings, photographs, etc., but these media were the advertising. The not a advertising was highly organized, well-planned, well-systemized method of securing a preconceivedresult advantageous to the that in the last four strange have alone, the annual sales of this company It lousiness. years increased No the that " this one of the you should with in advertisingtillhe fits a retail links in the business you as well stand the whole and be in a as you are and in sympathy principle. retail market local,but the important plan. merchandizing chain, understand its to Wherever one. realizes however means, incidental are manufacturing The not succeed can themselves, And is nearly twenty-fold. one this fact more " it must is different,its problems still base its plans on [20] are the old same factors, profit, territory, and sellingcost A service retailer large advertising got agency which agency, mail by sale. they well as the executive heads making The uted distriba waist shirt- of the business cheap so an them to in the expensive they had used, said it would them. in of them. out as of services believes folder,it looked with features the printed a folder to be good list,advertising a When comparison that to this saw and up the individual. engaged for its clients money to distribution, grace dis- nately, fortu- But, induced they were it proved to use it, and that good sellingargument is more profitablethan fine feathers. to the Women with and store shirt-waists them that ever There folder 2. enough 3. It to It are was it " cost was much tell the was it ordered for identification! Here 1. like it"but They didnH brought the business by numheTy carrying had reasons. flocked No so ^^pulled'' little folder tisement adver- newspaper well, for several circulation about of them: some no the ^Vaste'' all pure less than ^Vaist'^ circulation. newspaper story. same personal in its character. 121] space big It did 4- other hundred It left 5. into the have not with a attractions. a memorandum definite slip to easy shopping bag. Individualizing That, when the attention divide to function you Business a down "get of direct-mail tacks" brass to is advertising. profitabledirect-mail plan and execute It is a task worthy of work is not necessarilyeasy. and there is great sales and advertisingmanagers, of little knowledge of its great possibilities or very But its to applicationto specific Many with a direct-mail different lines of business. loads advertiser motley assortment printed junk, aims it at we typewritten and landscape, and trusts the providence. often so about basket the as No wonder the hear platitude the had put been General objection itself What who ought to be done to the man says *'All direct-matt advertising goes into waste-basket" my the put on advertisingthat on waste-basket. 22] waste- of If the time, effort and same old final haven advertising literature! mail cannon of a in his tion atten- directhas been Publicity,this would go into Your Individualize To Become already think investigations by competent, No if you matter start learn to " what needs the have others Investigate what field. doing in the same and Investigate local Find goods doesn't a many " does who out you and what you sell done and are possibilities. your that. study all data and Compile to manufacturer know even all, know! territorial buy it unprejudiced not application of of individual buyers. Investigate know you of dealers attitude Investigatethe products. your the do you First Individuals " persons to the with Acquainted Must You Business obtainable. Then whom all classify you that you find the efficient method most each to appeal, so quickest and for reaching group. Go and to propose can individuals through eliminate the babes your the in arms, jails,asylums and mailing lists superannuated, the inmates cemeteries. of // you could meet some mailing listface [23 to of your face! how Learn how keep them up that every bit to See the able take to Insist competent that up form literature in the this direction date. to the carries house will be compile good mailing lists,and to of correspondence leaving Then right message. you real study of direct-mail a of complete campaigns. business-buildingunder shall be the first object of true ing advertisAdvertising Department and your appropriation. The experience and knowledge it so gained will not only be profitablein itself^ will do another great thing for you. your It will show has In other business in your right mediums efficiencyfor just what you for the it, so least words, as licity place general pub- and how to obtain highest it will strip the mystery advertising, and save from selling the soul of the the to loudest As to us take examples. to the r r" 4 i [ 24 J your with vest and further this department let you yawp. the of from bidder brightest the business sell the soul of your bidder with the brightestvest the expense. business Don't select the to of a importance particular advertising, few concrete in the office,which home which features timely what today prepare give him advice, as business Note occur. may and use can sound and assistance opportunity dealer the and plan can is being in the trical elec- field, if doubt whether work is done you such profitable. This co-operation is more profitablethan forcing the dealer, by general publicity. He '^forcible * like is too much the dealer's throat Forcing distribution'* it down militant internal The house-organ publication issued has of enthusiasm except the a done a strong, to members " feeding" than more any jamming like doesn't that is of one's the suff'ragettes. a periodical own ization, organ- keep up the sales force than anything else virile,optimistic personality in more perhaps to himself. sales manager there are today, which Yet, how few concerns of such that they could an making the use are economical and immediately profitablestimulator. Oftentimes no of the very man who particularuse for direct-mail business," is the very one who 26 says, work is most *^We in our have line neglecting opportunity for sales increase. great some be too that sure this doesn't to that you could you dollars forty thousand from general publicity,and doing just as be would you be all of that direct and know be a doubt, and is to could have been half would you or of intimate sort discussing, profitsanother your had you take the in money time, it into we not absolutely no thousands accomplished. profitableto of matter and fiftyor probably be glad not of cases It is no thing very that assume own this to it may case. more As cient effi- administering of advertising before been never for the experience with in hundreds, disparagement fact, the principlesof before that this in your extent economical and question abilityto some appropriationhave have world that put same you put increase to the at which or intelligence your the to it. if can or appropriation for your that thousand, There be work thereby hundred to glad, no saving thousand twenty general advertisingas before, good evidence pretty a much an be demonstrated still appear pocket. And, if your take Only you. If it could telL investigationcan mean Don't been very good studied ciated, clearlyenun- that reason in the lightof large all classes of direct-mail [27] they users. That, from direct-mail out obtain than by we include could merchant and professionalman, Don't else. have merely You're to pay business to Give the and put application of them, and in with this a book all others by filling book, constructive be read who advertise. this book over man for whom it's written. common it your sense personal ]28 alike dealer, jobber, turn mistakes. can you suggestions to manufacturer, for the mation infor- different lines of business. specificand more we business, we our the on inclosed form of is among own your data the sources advertisingto Doubtless advantage gather comprehensive to many the nature very forced been have the By possess. just is however, You to time it owe into some your and one You to your tising. adver- attention.
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