Single Window Environment
Presentation to the Second
Conference on Trade Facilitation and
Single Window
Moscow 23-24 April 2013
Recent Trends
• Doing Business 2013:
• 71 Single Windows
• 18 countries have a single-window system that links all
relevant government agencies,
• 53 countries have a system that does so partially.
•
•
•
•
•
Focus on dematerialization
Sectoral Single Windows
Public Private Partnerships
Integration with B2B Community systems
Ongoing work on Single Window Interoperability
Focus on Service Outcomes
• Single Window is a bundle of services
• Joined-up services are provided by multiple
government departments & agencies
• Service Outcomes:
– Commonly measured in terms of cycle times &
total cost
– Severely impacted by variability/ predictability
– Usually intangible or “total service experience”
• Begin with the vision & scripting of the border
services involving the “Single window” facilities
• Defining Single Window Projects as Service projects:
– Ensures maintenance of service levels
– Possible to implement as ‘Public Private
Partnership’
.
© Copyright of World customs Organization
WCO Initiatives
• WCO web repository on Single Window solutions
– Survey conducted in 2010
• WCO Compendium on “How to Build a Single Window
Environment”
• WCO Data Model Version 3.0 – The ‘Data blueprint’ of Single
window.
– WCO Single Window Data Harmonization Guidelines
•
Dematerialization of supporting documents
WCO COMPENDIUM
HOW TO BUILD A
SINGLE WINDOW ENVIRONMENT
The Compendium is about knowhow
• Complementary to other WCO instruments
–
–
–
–
–
WCO Data Model
Kyoto IT Guidelines
CBM Compendium
Capacity Building Compendium
It is not a Project Management ‘101’
• Focus on ‘knowhow’ of Single Window
– Practical knowledge on how to get it done
• Primary audience is Customs & partner CBRAs
– Volume 1 is for the senior executive
– Volume 2 is for the technical specialists
COMPENDIUM ALINGED TO STAGES OF SW DEVELOPMENT
Approval of the
preferred projects
Both volumes focus on the
three distinct phases:
Business case for the
preferred Single Window
Project(s)
Single Window Concept
•Collaboration mindset
•Stakeholder consultation
•Strategic planning
•Policy Convergence
Single Window Initiative
Strategic Business Case
for Single Window
Approach
•Political mandate
•Governance structures
•Program Management
•Project Formulation
Single Window Environment
•Project Implementation
•SW Services Operational
•Change Management
•Performance management
Single Window Project
Implementation Review
& Feedback
Approval of Strategic
Business case
Incubation &
strategic Planning
Establishment &
Consolidation
Development, Implementation,
Evaluation & Feedback
Chapter 1:
Chapter 7:
Understanding
Single Window
Environment
Chapter 2:
Relating Border
Management
functions to Single
Window Services
Dealing with Legal Issues
Chapter 4:
Chapter 5:
Agenda Setting &
Policy Planning
Chapter 6:
Establishing
Formal Structures
Designing Single
Window Services
Chapter 3:
Single Window as
part of Customs
Modernization
I. Incubation &
strategic Planning
Chapter 8:
Human Resources & Change Management
II. Establishment &
Consolidation
III. Development, Implementation,
Evaluation & Feedback
Diagram1: Layout of Chapters for Volume 1
Chapter 3:
Chapter 1:
Single Window
Business Process
Framework
WCO Survey on
Single Window
External:
Kyoto ICT
Guidelines
Chapter 4:
Chapter 2:
Single Window
Initial Functional
Assessment
Single Window
Data
Harmonization
Guidelines
Chapter 6:
Single Window
Architecture
Guide
External:
External
WCO
Compendium on
Capacity Building
Chapter 5:
WCO Web
Repository on
Single Window
Single Window
Guide on
“Supporting
Documents”
Chapter
7:
Developing the Business Case for the Single Window Environment
I. Incubation &
strategic Planning
II. Establishment &
Consolidation
III. Development, Implementation,
Evaluation & Feedback
Diagram 2: Layout of Sections for Volume 2
Thank you
http://www.wcoomd.org/en/topics/facilitation/activities-andprogrammes/single-window/single-window-guidelines.aspx