ujarati
What is the
Tenant Compact?
Your questions answered
What is the Tenant Compact?
The Tenant Compact is an agreement between London
Borough of Hounslow, its tenants and leaseholders and
Hounslow Homes
The Compact sets out how you can help us to deliver our
housing services. It will tell you:
•how to influence decisions that affect you
•about support and information available to help you get the best
from your housing services
•ways to get involved
•what resident involvement has achieved
Why should residents get involved?
Because
you can
help
Hounslow
Homes make
decisions
help build
stronger
communities
access
training
opportunities
help improve
your local
environment
The more residents get involved,
the more you can influence services
What can residents become involved in?
• H
ousing Management Forums have been set up to which
tenant and leaseholder representatives are elected. They, together
with staff, Board Members and local Councillors, look at the
performance of Hounslow Homes’ services.
• R
epairs and Capital Monitoring Group looks at how well the
repairs service is operating and help decide how best to organise
the money so that we can make improvements to homes
• S
heltered Forum looks at housing services for the over 60’s and
what changes are needed to improve this specialised housing for
older people
• D
isability Forum is for residents who are recipients of the Services
Review and recommend changes to improve support across the
range of services
• L easehold Forum meets quarterly to look at strategic issues that
affect the leasehold service and consult leaseholders on ways to
improve the service
• A
range of informal involvement opportunities for every
resident enables true involvement in housing and community
services
• H
FTRA (Hounslow Federation of Tenants and Residents
Associations) supports all resident groups, tenants and
leaseholders in the Borough. They monitor all the services that the
London Borough of Hounslow and Hounslow Homes provide to
residents and through HFTRA you can join several borough-wide
decision-making committees
Other involvement options for residents
Residents may also wish to contribute their views through a range of
flexible and enjoyable involvement options which include: mystery
shopping, discussion groups, consultation groups, estate inspections,
telephone panel, reading groups and special projects.
What has the
Compact achieved
so far?
You said you wanted more
Estate Monitoring Officers
•
T here are now six Estate
Monitoring Officers across
the Borough
ou asked for a more flexible
Y
repair service
•
ou can now have a one-stop
Y
repair service up until 8.00pm
each weekday
You asked for an improved
warden service
•
e now have nine more
W
wardens covering estates
across the Borough, making
a total of 20, reporting on
housing management
issues such as graffiti and
anti-social behaviour
You asked for more say in who
does the work
•
esidents are now fully
R
involved in the tendering
of new service contracts eg
central heating and planned
maintenance contracts
If you would like a copy
of the Compact or further
information on Tenant
Participation, please call
020 8583 4602
Brentford and Chiswick
020 8583 4380
Bedfont, Hanworth
and Feltham
020 8583 4035
Hounslow, Isleworth, Heston
and Cranford
020 8583 3725
The Hounslow Federation
of Tenants and Residents
Association is also able to offer
help with resident involvement
and HFTRA membership
020 8569 5823
[email protected]
www.hftra.com
www.hounslowhomes.org.uk
Translations
If you need this leaflet in another language or format please call our
translations service on 020 8583 2299, Minicom on 020 8583 3122.
Albanian Nese keni nevoje te keni kete fletushke ne gjuhen shqipe ose ndonje
format tjeter ju lutemi thirrni njesine tone per perkthime ne 020 8583
2299 ose minikom 020 8583 3122.
Gu
ArabicFarsi 
 020 8583 3122 020 8583 2299
Farsi
‫ ﻟﻄﻔﺎ ﺑﺎ ﺧﺪﻣﺎت‬،‫اﮔﺮ اﻳﻦ ﻧﻮﺷﺘﺎر را ﺑﻪ زﺑﺎن ﻓﺎرﺳﯽ ﻳﺎ ﺷﮑﻞ دﻳﮕﺮﯼ ﻣﯽ ﺧﻮاهﻴﺪ‬
.‫ ﺗﻤﺎس ﺑﮕﻴﺮﻳﺪ‬020 8583 3122 ‫ ﻳﺎ ﻣﻴﻨﯽ ﮐﻮم‬020 8583 2299 ‫ﺗﺮﺟﻤﻪ ﺑﺎ ﺷﻤﺎرﻩ‬
Hindi
Gujarati
Ωı ÷‹fiı ±Î ’ÏhÎ¿ÎfiÌ Ï‰√÷ √…flÎ÷Ì‹Î_ ±◊‰Î ⁄ÌΩ ¿˘¥’HÎ w’‹Î_ Ωı≥÷Ì
Ë˘› ÷˘, ‹Ëıfl⁄ÎfiÌ ¿flÌ ÀˇÎLÁ·ıÂfi ÁÏ‰˝Áfiı Á_’¿Û ÁÎ‘˘— 020 8583 2299 ±◊‰Î
Ï‹Ïfi¿˘‹— 020 8583 3122
Hindi
yaid Aapkao yah pi~ka ihMdI maoM yaa iksaI Anya $paMk maoM caaihe tao kRpyaa T/aMslaoSana
yauinaT kao 020 8583 2299 pr yaa imanaIka^ma Wara 020 8583 3122 pr saMpk- kroM.
Panjabi
jykr quhwnUM ies prcy dI kwpI pMjwbI jW iksy hor Skl ivc cwhIdI hY, qW
ikRpw krky tRWslySn Xuint nUM ies nMbr ’qy sMprk kro: 0208 583 2299 jW
imnIkwm kro:0208
E 583 3122
Urdu
Panjabi
I4Óh$
Ôy¯kS Ãkzu èEjG
ZR,
x™Ó Z'
,
Âƒg »gŠ~^z¯&K
M F,
&IF,
gzZ Ëc*
y!*
izŠg Q8 »q
-Z Å«
;kS Ã\W¤
/Z
,™‚Zg6,0208 583 3122 ÔxÃ*c*0208 583 2299
Somali
Haddii aad doonaysid warqaddan oo ku qoran Af Soomaali ama qaab
kale, fadlan soo wac adeegga turjumaada 020 8583 2299 ama minicom
020 8583 3122
February 2010
Hounslow Homes Ltd.
Registered Office: St. Catherine’s House, 2 Hanworth Road, Feltham, Middlesex TW13 5AB
Registered in England and Wales - Company No. 4375061