What is HP Passport?
•HP Passport is an authentication tool that HP now requires
to access certain applications, for example, effective May. 22nd, 2012
you will access Support Agreement Manager by using HP Passport.
What does it mean to me?
•There is no immediate action for you to take. If you do not have an HP
Passport Account, the system will guide you to the next required steps.
Beginning May. 22nd
•As you do today, log in with your current username and password.
You will then be asked through pop-up windows to complete the
HP Passport registration process. This takes less than one minute.
Once you have completed this step, please remember your user name
and password for your next connection.
*You will use this logon for other applications requiring HP Passport.
Additional Information about HP Passport:
•For some users, your existing Support Agreement Manager user name
and password will establish an HP Passport Account. You will only
need to enter a new password and provide answers to security
questions during this process.
Already have an HP Passport account?
•For users who already have an HP Passport Account, you will be
prompted to link your HP Passport Account with Support Agreement
Manager. You will use your HP Passport user name and password
moving forward to access Support Agreement Manager.
Forget your HP Passport user name and password?
•If you have forgotten your HP Passport Account information or if you
don’t have an account, the system will direct you on how to create
your account or reset your password.
What’s the changing of HPP?
No. Item
Details
1
Login ID
Change eSAM login ID to HP Passport .
If eSAM user has a HPP login ID, please
change HPP login ID to eSAM user name
before 18th of May.
2
HP Passport login
per one email
address
HP Passport allows to provide a HPP login
per one email address.
If eSAM user has multiple login IDs,
Please decide which ID remains and inform
it to HP.
3
Enable Change
Login ID
Can change HPP Login ID
4
Lock Password
HPP locks a user out for an hour after 5
failed login attempts.
5
Real time update
between
eSAM and HPP
Update between HPP and eSAM user
profile real time
Migration Type & Note
Case
Type
eSA
M
Logi
n ID
HP
Passp
ort
Refer
to
Migration
Case 1
Auto Migrated
Exist
Not
Exist
Paga5
Migration
Case 2
Not Auto
Migrated
Exist
Exist
Page13
Note:
If your SAM Password includes ” %”, you can’t migrate HPP.
Please send “register now” link ,and then register your profile
and fill out ” PW include ” %” into the note.
Case 1: User is auto-migrated
1.Selected your language (Country – Language)
2.Log on with eSAM username and 3. PW 4.Login button
1) Select your
language
2) Fill username
3) Fill password
4) Click Login
button
Case 1: User is auto-migrated
5) Enter a new Password
6)Enter a confirmation Password
7) Click submit button
5) Enter a New
PW
7)Click Submit
button
6) Enter
confirmation
new password
Case 1: User is auto-migrated
8) Pop Up Message displays
8) Pop-up
Message
displays
Case 1: User is auto-migrated
9) Enter a new Password that changed previous page
9) Enter a New
Password
Case1: User is auto-migrated
Display my profile page
5-
Case 1: User is auto-migrated
10-13) Select Security questions and answers
Please don’t
forget to select the
security questions
and answers!
When you forget the
pw, you use them.
10)Select Security
Question1
11)Answer Security
Question1
12)Select Security
Question2
13)Answer Security
Questions2
Case 1: User is auto-migrated
14)Apply Button
14) Apply button
Case1: User is auto-migrated
User is successful to log in Support Agreement Manager.
Case 2: User is not migrated
1.Selected your language (Country – Language)
2.Log on with eSAM username and 3. PW 4.Login button
1) Select Language
2) Fill username
3) Fill password
4) Login button
Case 2: User is not migrated
Welcome page of migration tool
Enter the followings
5)HP Passport Email
Address
6) HP Passport Password
7) eSAM Username(Login
ID)
8) eSAM Password
9)Click Link
Case 2: User is not migrated
•
Migration was successful.
10) Click “Proceed to login”. You can login
SAM. (Successful).
15
11) If it doesn’t match HP passport and
SAM information , SAM will show the
HP Passport creation screen on
previous page.
Please enter HP passport information
into No.5-8) and Click 9).
Get Support eTools
If you met any trouble of eSAM HPP login,
Please contact to
[email protected]