What is HP Passport? •HP Passport is an authentication tool that HP now requires to access certain applications, for example, effective May. 22nd, 2012 you will access Support Agreement Manager by using HP Passport. What does it mean to me? •There is no immediate action for you to take. If you do not have an HP Passport Account, the system will guide you to the next required steps. Beginning May. 22nd •As you do today, log in with your current username and password. You will then be asked through pop-up windows to complete the HP Passport registration process. This takes less than one minute. Once you have completed this step, please remember your user name and password for your next connection. *You will use this logon for other applications requiring HP Passport. Additional Information about HP Passport: •For some users, your existing Support Agreement Manager user name and password will establish an HP Passport Account. You will only need to enter a new password and provide answers to security questions during this process. Already have an HP Passport account? •For users who already have an HP Passport Account, you will be prompted to link your HP Passport Account with Support Agreement Manager. You will use your HP Passport user name and password moving forward to access Support Agreement Manager. Forget your HP Passport user name and password? •If you have forgotten your HP Passport Account information or if you don’t have an account, the system will direct you on how to create your account or reset your password. What’s the changing of HPP? No. Item Details 1 Login ID Change eSAM login ID to HP Passport . If eSAM user has a HPP login ID, please change HPP login ID to eSAM user name before 18th of May. 2 HP Passport login per one email address HP Passport allows to provide a HPP login per one email address. If eSAM user has multiple login IDs, Please decide which ID remains and inform it to HP. 3 Enable Change Login ID Can change HPP Login ID 4 Lock Password HPP locks a user out for an hour after 5 failed login attempts. 5 Real time update between eSAM and HPP Update between HPP and eSAM user profile real time Migration Type & Note Case Type eSA M Logi n ID HP Passp ort Refer to Migration Case 1 Auto Migrated Exist Not Exist Paga5 Migration Case 2 Not Auto Migrated Exist Exist Page13 Note: If your SAM Password includes ” %”, you can’t migrate HPP. Please send “register now” link ,and then register your profile and fill out ” PW include ” %” into the note. Case 1: User is auto-migrated 1.Selected your language (Country – Language) 2.Log on with eSAM username and 3. PW 4.Login button 1) Select your language 2) Fill username 3) Fill password 4) Click Login button Case 1: User is auto-migrated 5) Enter a new Password 6)Enter a confirmation Password 7) Click submit button 5) Enter a New PW 7)Click Submit button 6) Enter confirmation new password Case 1: User is auto-migrated 8) Pop Up Message displays 8) Pop-up Message displays Case 1: User is auto-migrated 9) Enter a new Password that changed previous page 9) Enter a New Password Case1: User is auto-migrated Display my profile page 5- Case 1: User is auto-migrated 10-13) Select Security questions and answers Please don’t forget to select the security questions and answers! When you forget the pw, you use them. 10)Select Security Question1 11)Answer Security Question1 12)Select Security Question2 13)Answer Security Questions2 Case 1: User is auto-migrated 14)Apply Button 14) Apply button Case1: User is auto-migrated User is successful to log in Support Agreement Manager. Case 2: User is not migrated 1.Selected your language (Country – Language) 2.Log on with eSAM username and 3. PW 4.Login button 1) Select Language 2) Fill username 3) Fill password 4) Login button Case 2: User is not migrated Welcome page of migration tool Enter the followings 5)HP Passport Email Address 6) HP Passport Password 7) eSAM Username(Login ID) 8) eSAM Password 9)Click Link Case 2: User is not migrated • Migration was successful. 10) Click “Proceed to login”. You can login SAM. (Successful). 15 11) If it doesn’t match HP passport and SAM information , SAM will show the HP Passport creation screen on previous page. Please enter HP passport information into No.5-8) and Click 9). Get Support eTools If you met any trouble of eSAM HPP login, Please contact to [email protected]
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