Didn’t sell with that other Realtor? Relisting your home? Why Nadine Should Be Your Realtor Nadine Deason 704-361-9183 www.ALakeHome.com [email protected] Short Sale Listing CLOSED under 4 months Relocation Property CLOSED under 5 months Lakefront Estate CASH closing Lakefront Condo CLOSED under 3 months About your Marketing Plan... Reading this plan completely and acting on the recommendations greatly increase the chances of selling your home! Why Choose Team Nadine 3 Six Things You Have Not Had 4 The Top of Search Engines 5-7 Text for More Info 8 Our Letter To You 9 Our Team 10 Nadine’s Resume 11 Team Pledge To You 12 Client Testimonials 13 Internet & Advertising Exposure 14-15 Listing Process 16 144 Planters Row Rd We Sold It! 3521 Maple Wood Dr We Sold It! 3932 Lake Shore Rd S We Sold It! 7899 Keistlers Store Rd We Sold It! 8046 Bradford Ln We Sold It! Showing and Staging Process 17 Options 18 www.ALakeHome.com [email protected] 704-361-9183 7056 Burgundy Ln We Sold It! Why Choose Team Nadine? Reading this plan completely and acting on the recommendations greatly increase the chances of selling your home! Serious about selling or buying? YOU MUST READ THIS I have been in real estate since 2003 and truly know our TEAM can help you get your home SOLD and help buyers find their dream home. Team Nadine has helped hundreds of families buy and sell their home. Professional TEAM Nadine stands ready to help you through the process. 2013 #1 Sales Team for Keller Williams in all NC & SC 2012 #1 Sales Agent for Keller Williams in Lake Norman 2012 #1 Sales Team for Keller Williams in all NC & SC 2010 #1 Sales Agent for Keller Williams in all NC & SC 2011 #3 Sales Agent for Keller Williams in all NC & SC ►You might think we are the same as other agents but we are not. ►Over $243 Million Closed Sales since 2005 - present! WE STAY IN TOUCH! WE FOLLOW THROUGH! Team Nadine knows the Lake Norman area & will guide you through the process. Smooth sailing is our goal! Nadine Deason www.ALakeHome.com [email protected] 704-361-9183 3 Reading this plan completely and acting on the recommendations greatly increase the chances of selling your home! The 6 things we do to sell homes you probably have had before….. 1- Text for Info...this feature allows buyers to capture instant information about your property. No more waiting for an agent to call them back with details, at their fingertips that will be sent a text that gives all the highlights about your home, its age, square footage, price, and even a link to the virtual tour. This allows us to capture more buyers than the average realtor who does not offer this great text feature! 2- An Enhanced Virtual Tour...your property will have it’s own custom virtual tour designed by our Team that will highlight all the amazing features your home has. Then we link the virtual tour to numerous websites. This is a wonderful marketing tool that we make sure is given the highest exposure necessary to get your home sold! 3- Print Ad Publications...Your property will be in various print publications that are both local and nationwide advertisements. Unlike many realtors we still see the value in getting your home in reputable publications which include but are not limited to, Homes and Land, Lake Norman Magazine, News @ Norman and Currents. 4- Keller Williams Network & Unstoppable Website Exposure… We have the largest network by far and it makes a difference. Keller Williams Realty syndicates to over 340+ websites and kw.com. 5- Enhanced REALTOR.com…This is an expensive feature that most Realtors do not offer. It places additional photos on the most viewed Real Estate websites and more importantly moves you to the top of the search engines. When there are 100 homes in your price range yours will be at the very near top and WILL BE SEEN! Number 100 will most likely never be seen. 6- Your Team...Our team of 4, Nadine Deason, LaDonna Bumgarner, Lorraine Giordano, and Stephanie Trull, are ready to guide you throughout the listing or buying process. Nadine Deason www.ALakeHome.com [email protected] 704-361-9183 4 The Top of Search Engines Realtor.com The number one website for all real estate searches. You will have an enhanced listing which will put up to 25 photos on this site. rnde to u your t w n no no so this rea aps Do nd the s perh sta e ha old! s hom More importantly you will move to the top of any search done in your price range. You move to the TOP of THE SEARCH ENGINES! Please go to Realtor.com and search Denver listings between $400k and $500k. Ours is #1 in the search engine and will be seen by nearly everyone searching. Please go to Realtor.com and search Denver listings between $800k and $900k. Ours is #3 in the search engine and will be seen by nearly everyone searching. It will be seen time and time again! Please go to Realtor.com and search Denver listings between $100k and $200k. Ours is #1 in the search engine and will be seen by nearly everyone searching. It will be seen time and time again! Now, SEARCH FOR YOUR HOME. Chances are, it is not at the top of the list. It is buried in the multitude of homes. DOESN’T YOURS DESERVE TO BE SEEN? We are among a small and select group of agents that pay for additional marketing to make sure our listings are seen again and at the top! Your home will have a premier spot on Realtor.com and should come up in the very top few in searches. Your home will be seen more often and will have a better chance of selling. Most agents do not use this valuable tool. Most agents do not want to pay for this. Most agents do not want you to know about it and ask for it. Even when they have it, most do not know how to push your home to the top! We prove RESULTS with REALTOR.COM www.ALakeHome.com [email protected] 704-361-9183 Nadine Deason 5 The Top of Search Engines Zillow.com Agents and sellers are selling their homes faster with Zillow! As a Premier Agent I am allowed an unlimited # of photos we can post. Zillow.com is empowering consumers with information and tools to make smart decisions about homes and real estate, and our TEAM will make sure your property is a part of this source of info for the consumer. Your home on Zillow.com at no cost to you! Your home will be seen more often and will have a better chance of selling. Most agents do not use this valuable tool. Most agents do not want to pay for this. Most agents do not want you to know about it and ask for it. Even when they have it, most do not know how to push your home to the top! We prove RESULTS with Zillow.COM Nadine Deason www.ALakeHome.com [email protected] 704-361-9183 6 The Top of Search Engines Trulia.com Agents and sellers are selling their homes faster with Trulia! Trulia.com is empowering consumers with information and tools to make smart decisions about homes and real estate, and our TEAM will make sure your property is a part of this source of info for the consumer. With Trulia~Take Your Search to Go From scrolling to homes for sale or apartments for rent while in the supermarket check out line, to managing your Sunday open house agenda, never miss a beat with Trulia on all your mobile devices. Be notified when nearby houses are listed or sold, prices are cut and open houses are scheduled. But if you prefer to come to Trulia every hour to check things out, you can! Searching for homes never was this easy! Buyers have never had home searching so easy. With everyone on the go and extremely busy Trulia has made mobility with home searching a huge part of their service so that’s why we have made sure your home is featured on Trulia.com! Your home on Trulia.com at no cost to you! Your home will be seen more often and will have a better chance of selling. Most agents do not use this valuable tool. Most agents do not want to pay for this. Most agents do not want you to know about it and ask for it. Even when they have it, most do not know how to push your home to the top! We prove RESULTS with Nadine Deason www.ALakeHome.com [email protected] 704-361-9183 7 Text for More Info... Team Nadine Working 24/7 to sell your home. Capturing Buyers with Texting! Text for More Info… with this fabulous feature buyers are able to capture instant information about your property. No more waiting for an agent to call them back with details, at their fingertips that will be sent a text that gives all the highlights about your home, age, square footage, price, and even a link to the virtual tour. This allows us to capture more buyers than the average realtor who does not offer this great new texting feature! *Example of what a buyer will receive when they TEXT for MORE INFO or visit your own personal website. Your home will also receive its own private website that will give your home even MORE exposure to potential buyers. Our listings are also posted on Nadine Deason www.ALakeHome.com [email protected] 704-361-9183 8 Nadine Roberts Agent/Broker Dear Listing Client, I am different from most real estate professionals. I have built my business on results, and I am confident I can deliver for you. I have the experience and know-how to put a sold sign on your property. I know you're thinking about selling your home, and I want to be the real estate professional that helps you. I am committed to working with you individually and taking the time to understand the unique selling points of your home and neighborhood. I evaluate, price, and market them. From listing to closing, I am committed to navigating the entire sale process for you, using my expertise to sell your home smoothly, for top price. I will be your local real estate economics expert, sharing and interpreting the very latest data about the market—and what that means for pricing your home to sell. This package contains information I am reviewing with you in my presentation about listing your home. It includes an overview of the home selling process, answers to frequently asked questions, and samples of my marketing. I appreciate the opportunity to earn your business. Sincerely, Nadine Deason Realtor/Broker Keller Williams Realty 117 North Pilot Knob Rd - Denver NC 28037 - phone: 704-361-9183 - fax: 866-611-1612 email: [email protected] 9 Meet the Team... Nadine is dedicated to serve her clients .....Lake Norman is my kind of place! My family and I really enjoy the Lake and its’ people. Real Estate is something I truly enjoy. Its challenges compliment my natural drive to excel. Some of the exceptional character traits that set me apart from the crowd include my dynamic communication skills that I’ve gained from a variety of positions within the medical field including over 20 years as a Professional Registered Nurse. My professional colleagues and friends know me best for my boundless energy, contagious enthusiasm, and positive attitude. I am a graduate of the State University of New York at Albany. My formal real estate Nadine Deason training was at The Mingle School of Real Team Leader Estate and The Bill Gallagher School of Real Realtor/Broker Estate Dynamics. I am a licensed Realtor/ 704-361-9183 [email protected] Broker in the State of North Carolina and a licensed Realtor in South Carolina. My professional real estate affiliations include: National Association of Realtors, Charlotte Regional Realtor Association, Carolinas Multiple Listing Services Incorporated, The North Carolina Realtors Association, The East Lincoln Betterment Association, The Denver Area Business Association, The Lending Tree Certified Real Estate Affiliate, and ReloExperts.com. Member of the Lake Norman Chamber of Commerce. Active Rotarian. Keller Williams Realty congratulates Nadine as Overall sales team in Lake Norman for 2012. Over $243 million in real estate sold since 2005. Nadine is also Keller Williams Realty #1 Sales Team for all North and South Carolina for 2013. A former resident of New York where I spent my entire life, I am now a North Carolinian and Lake Norman resident. I attended the Katharine Gibbs Secretarial School and raised our four wonderful children. When it came time to make a location change in our life, my husband and I put our trust in Team Nadine to find our new home at the lake and we are so thankful that we did. Joining Team Nadine as her Customer Service Liaison has allowed me to assist other in the moving process. My contributions to Team Nadine are based on my organizational skills and adminisLorraine Giordano trative nature. My abilities add to the Team's Customer Service Liaison successful process by bringing cohesion and 980-522-4805 detail to the selling and buying side of real [email protected] estate. I have been where you are and am there to help! Being a native of Lincoln County , LaDonna takes pride in serving the area where she grew up. LaDonna has a BA degree in Graphic Design with a minor in Advertising. Having worked 14 years in sales, she has gained great experience in serving the public. LaDonna has worked solely in the real estate field for the past 9 years. She began her real estate career as an office manager for a real estate firm. She is also a licensed realtor/broker in North Carolina. With her office management skills and real estate education she brings both experience and knowledge to the table for TEAM Nadine. LaDonna is the Listing/Closing Coordinator for TEAM Nadine. Her job is to take each listing that comes into the TEAM and prepare it for market and to make each closing a LaDonna Bumgarner smooth one. The marketing materials that she Team Coordinator produces are created with state of the art techRealtor/Broker nology. Whether it’s a flyer, brochure, post704-966-5835 card or advertisement, each listing is given the [email protected] highest and best marketing exposure out there in the industry today. She enjoys what she does to the fullest and it definitely shows in her work! LaDonna has been married over 16 years; her husband is an Exercise Technician for Catawba Valley Medical Center in Hickory, NC. They have a son and a daughter. LaDonna is very involved in her family and her church and realizes the importance of keeping everything in life in balance. Keller Williams Realty-Denver Pam Temple Team Leader Diane Baker MCA Christy Russo Agent Services Coordinator www.ALakeHome.com [email protected] 704-361-9183 10 Nadine Deason/Realtor-Broker, NC and SC Team Nadine, LLC Keller Williams Realty, 117 North Pilot Knob, Denver NC 28037 704-361-9183 [email protected] www.alakehome.com Licensed Real Estate Agent/Broker in North Carolina and South Carolina since 2003. I was the #1 Sales Team and Realtor of the Year for Prudential Carolinas Realty for the Charlotte region with over $215 million in closed sales since 2005. 2010 #1 sales agent for Keller Williams Realty in all North and South Carolina. 2012 #1 sales team for Keller Williams Realty in Lake Norman 2012 #6 sales agent for Keller Williams Realty in all North and South Carolina 2013 #1 sales team for Keller Williams Realty in all North and South Carolina Specialties Specialize in Luxury Home Sales and residential properties In the Lake Norman area. Certified Luxury Home Marketing Specialist: (CLHMS) Designated as RDC Pro from The Default School and specialize in REO Properties. Holds the designations from the National Association of Realtors of ABR and SFR and G.P.S. (Global Property Specialist). Experience Realtor/Broker NC/SC Lake Norman Fine Home Specialist Owner of Team Nadine of Keller Williams Realty Real Estate Industry August 2010 – Present Nadine and Team Nadine is proud to Join Keller Williams Realty. Joined Keller Williams Realty August 2010 as a Realtor/Broker and owner of Team Nadine LLC. Serving all of the Lake Norman Area in residential Real Estate. Realtor/Broker NC/SC Lake Norman Fine Home Specialist Prudential Carolinas Realty-Now known as Berkshire Hathaway Home Services November 2003 – 2010 • Closed over $243 Million in residential sales since 2005. • Ranked #1 in the Charlotte region for Prudential Carolinas Realty 2005. • Maintain a full time staff and licensed administrative assistant, closing coordinator, listing coordinator , a customer service liaison and in-house marketing and public relations expert. • Specialize in Luxury Home Sales and all residential properties in the Lake Norman area. • Designated as an RDC Pro from The Default School and specialize in REO Properties. Registered Nurse and Nurse Educator Hospital & Health Care industry June 1979 – November 2003 Worked in the medical field for over 20 years as a licensed Registered Nurse in a variety of full and part time positions within hospitals including Emergency Room, Medical Surgical, Obstetrics and Cardiology. Also worked as a Nursing Instructor for McHenry County College in Crystal Lake, Illinois and Carolinas College of Health and Sciences in Charlotte, North Carolina. Education State University of New York at Albany Excelsior College, 2001 BSN, Nursing Mingle School of Real Estate NC and SC Real Estate Licenses, 2003 Groups and Associations The National Association of Realtors, Charlotte Area MLS, Lake Norman Real Estate Alliance, Lake Norman Rotary, Lake Norman Chamber of Commerce and Friends of Animals www.ALakeHome.com [email protected] 704-361-9183 11 My Pledge and promise to you is that my TEAM and I will work as hard as we can to sell your home for the highest price, in the shortest time, with the least amount of inconvenience to you. “We Listen. We Care. We Get Results!” Nadine Deason www.ALakeHome.com [email protected] 704-361-9183 12 Testimonials Comments from Satisfied Clients Richard and Judy Cedrone Ron and Kim "Team Nadine is a breath of fresh air! From the dynamic marketing to the outstanding follow up, Nadine Roberts is the most impressive personality in North Carolina Real Estate. Selling or buying a home? Bottom Line, Team Nadine Performs.” Richard and Judy Cedrone, Denver NC "Dear Nadine, We want to thank you so very much for all the things you have done to help make our dreams come true. You made our home search and purchase as smooth as possible, and left no detail unattended. The entire process was worry-free for us due to your expertise and thoroughness from start to finish. We are blessed to have met you and thank you for everything. (Too many items to list here), and highly recommend you to everyone!” Kim and Ron Carol and Bill Plattner Custom Builders "Nadine and her team did a terrific job marketing and selling my home. As a high-end custom builder, choosing the right Realtor is a critical step in the process. From photographing the house to dealing with some complexities during the sale, Team Nadine handled every aspect of the job professionally and to the highest level of satisfaction. I look forward to working with Team Nadine on numerous projects in the future!" Thanks, Karl Plattner, Plattner Custom Builders, LLC. Jed and Andrea "Dear Nadine: Thank you so much for your ongoing support and advice. It has been great working with someone so knowledgeable of the area, schools and home buying in general, nothing was left undone. Jed and I were very happy having "Team Nadine" on our side. You will be the 1st recommendation given to anyone wanting to join us in NC! Thank you so much!” Jed and Andrea Our clients have loved our service & our RESULTS! Anonymous Short Sale Seller "Dear Nadine: I am just so thankful to both of you for being so informative and patient during this difficult process. You showed me that I do have a voice as a consumer at a time when I didn’t think anyone cared enough to listen. Thanks to you!” Anonymous Short Sale Seller www.ALakeHome.com [email protected] 704-361-9183 "Nadine and her team made our buying experience a real pleasure. Their professionalism coupled with their enthusiasm and customer service made each step of the process easy to understand and simple to execute despite the fact that we were out of town. Nadine's use of technology and her accessibility via cell phone and email resulted in a very smooth closing with no surprises to anyone. We were very pleased with Nadine and her organization and would highly recommend her to anyone considering a move to the Lake Norman area.” Carol and Bill Adrian and Sharon "I wanted to thank you for doing such a wonderful service for us. You have the perfect temperament and caring nature to be so exceptional at finding peoples dream homes. I think I forgot to say PATIENT. You never pushed us in any direction...just offered outstanding advice when needed. You are a very sharp lady. The experience was wonderful. I am so glad not to lose touch with you...thrilled you are close by. Thanks for everything!” Sharon & Adrian Nadine Deason 13 Internet Exposure Global Homes and Estates Dreamhomes.com Prestige Properteies.com Homeseekers.com Vast.com Yahoo.com Lonewolf.com Homes.com Prudential Properties VOW Homepages.com Marketlink.com Realtor.com Mlsfinders.com Charlotte MLS<www.carolinahome.com Craig’List<www.craigslist.com Kijiji.com<www.Kijiji.com Postlets.com<http://www.postlets.com AlakeHome.com GoToTheLake.com Trulia <http://www.trulia.com> Zillow http://www.zillow.com www.ALakeHome.com [email protected] 704-361-9183 CLRsearch.com Lakehomesusa.com Myrealty.com Propbot Lycosclassifieds.com Backpage.com Homescape Hotpads.com Vast.com Cyberhomes.com AOl Real Estate Frontdoor Home Scout Visualtour.com ByOwnerMLS <http://www.byownermls.com> DotHomes <http://www.dothomes.com> Google Base <http://base.google.com> HotPads <http://www.hotpads.com> Local.com <http://www.local.com> Lycos <http://www.lycos.com> Findmyroof.com Postlets Backpage.com Edgeio Hotpads Livedeal Propsmart Realbird Active rain I2tv Zipro Metacafe LakeFrog.com point2agent.com Lycos <http://www.lycos.com> Oodle <http://www.oodle.com> Properazzi <http://www.properazzi.com> Updated Daily! Working 24/7 to sell your home. KW on over 340+ sites! Nadine Deason 14 Where Else Your Home Will Be Featured Print Advertising in several local & international real estate publications Currents Magazine Lake Norman Magazine TREB~Lake Norman Lake Norman Woman Magazine Homes & Land Unique Homes Magazine News @ Norman Luxury Home Magazine Frequency and scope of open houses and print ads based on listing period. Nadine Deason www.ALakeHome.com [email protected] 704-361-9183 15 Reading this plan completely and acting on the recommendations greatly increase the changes of selling your home! Team Nadine Listing Process. How does it work... 1- Charlotte MLS and Realtor.com...Your home is uploaded immediately on Realtor.com and MLS. MLS is used by all real estate agents in the area looking for homes for their buyers. Realtor.com is owned by the National Association of REALTORS and it is the #1 search online site for real estate. 2- The Lockbox...The electronic key box is the safest and most convenient way to arrange showings on your home. Agents call the Centralized Showing Service and set an appointment. When they open the key box at your home their entry is registered and cross checked to their appointment. We know who has shown your home. 3- Showings...Each showing is important. Nadine shows your home to everyone calling about the home and also talks to each agent who has shown your home to ask what can be done to get an offer. 4- Finding a Buyer...Finding a buyer is a matter of perseverance. Sometimes it happens in a few weeks and sometimes it takes longer. Nadine and her TEAM are committed to finding a buyer for your home. 5- Negotiating the Contract...Nadine has negotiated the sale of over 500 area homes. She is well qualified to negotiate on your behalf. You receive the highest price in the shortest time with the least amount of inconvenience to you. 6- Inspections...LaDonna will arrange to meet the buyers inspector at your home and follow up with the inspector after inspections to get an overview. The inspection should take about 3 hours and is best if the seller leaves during this time to give the inspector the time to do the inspection. LaDonna works hard to insure that you get the report as soon as possible and that every item is clear and that estimates are fair and that repairs are negotiated fairly. 7- The Closing...LaDonna will arrange all details leading up to the closing including staying in touch with the other agent and/or buyer, the lender, the paralegal, the appraiser, the inspector, the insurance agent, the termite company and of course the closing attorney. LaDonna will review the HUD1 Statement with you and make sure that the closing is completed. Any questions during the listing or closing? Please call 704-966-5835 Nadine Deason www.ALakeHome.com [email protected] 704-361-9183 16 Showing & Staging Process You've heard it before and you know it is true! You only have one chance to make a good first impression. The same goes for selling your home. A dirty and dusty front door, cluttered shelves and closets, smudged windows, and a host of other things will send the "wrong" message to a potential buyer about the care and maintenance that your home has received. Use the following tips and get it right the first time! Don't "burn through" a single prospective buyer because your home wasn't correctly prepared and "staged" to show at its utmost peak of performance. About 70% of the decision to buy or not to buy is made before the buyers ever get out of their car! FIRST IS FIRST Clean and paint the front door. Make it sparkle! Make it welcoming. GREEN MACHINE Keep the lawn trimmed, edged, and free of everything that's not growing. Plant bright flowers in the spring. NO PICASSO Paint the interior and be aware of your floors. Bug Free and Beautiful? SUNSHINE IN Open draperies and window treatments. Clean the windows. If you leave, turn the lights on so that your home is ready to show. DON'T BE A DRIP Repair all leaking faucets. FIX IT Make necessary repairs to loose knobs, sticking doors and windows. TOSS IT Remove all the junk from your garage, attic, and rooms that you are using as storage. Clean out your closets. This will make your home look bigger! EL BANO Spruce up the bath by caulking where needed; then make the tub, sink, shower stall, commode, and counter tops sparkle. NEATNESS Remove all excess furniture from bedrooms and use attractive bedspreads. GET TURNED ON Light it up! Illumination is warm and welcome. THREE'S A CROWD Pretty please, LEAVE if at all possible when you have a showing. A potential buyer might feel like an intruder and hurry through your home. The idea is to get them to linger. SOUNDS Set the stage; turn off the TV and have only soft music playing from a stereo or radio. Let's try and put the buyer in a good mood. ROVER Pets often are underfoot and "nudgie". Put them outside if possible. Not everyone loves our pets like you do. QUIET PLEASE Be courteous, but don't force conversation with a potential buyer. They're in your home to view it, not to pay a social call. INVISIBLE If you are unavoidably "there" when your home is being shown, defer to the showing agent and try to stay in the background. BE COOL Don't oversell. Your home will go a long way towards "selling itself" if it is what the buyer wants. GOLDEN RULE Treat the prospective buyer like you would like to be treated and you'll never go wrong. SAFE & SECURE Don't show or open your home to anyone who shows up unannounced. Have them or their agent call for a scheduled showing. www.ALakeHome.com [email protected] 704-361-9183 Nadine Deason 17 Luxury Marketing Packages The Option is yours Option 1 - Ultra National and International Package The Ultra Package includes both National and International advertising. Not only will your home be featured in National and International real estate publications but also on the world wide web including 100’s of websites. This package comes with your properties very own webpage, You Tube video, text for more information #, virtual tour, QR code, and information flyers. As the opportunities arise your property will be featured in all exclusive International advertisements. If the opportunity for Luxury Home Shows arise your home will automatically be included with homes being featured during the shows. The complete Ultra Package is a 7% commission fee paid at the time of closing. Option 2 - Supreme National with International Option The Supreme Package includes National advertising with the option to add International advertising when the opportunity arises. Not only will your home be featured in National real estate publications but as well as on the world wide web including 100’s of websites. This package comes with your properties very own webpage, you tube video, text for more information #, virtual tour, QR code, and information flyers. The complete Supreme Package is a 6% commission fee paid at the time of closing. When opportunities for International advertisements become available you may participate in those ads if you prepay for those advertisements cost prior to the ads running. Option 3- Standard National Package The Standard Package includes National advertising. Not only will your home be featured in National real estate publications but as well as on the world wide web including 100’s of websites. This package comes with your properties very own webpage, you tube video, text for more information #, virtual tour, QR code, and information flyers. The complete Standard Package is a 6% commission fee paid at the time of closing. Nadine Deason www.ALakeHome.com [email protected] 704-361-9183 18
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