AN INDEPENDENT INSERT BY MEDIAPLANET Making the move What is involved in migrating to the cloud? Knowing the risks Ask the experts Deciding whether the Why the cloud might pros outweigh the cons be right for you No. 1/ Sep ’11 UNDERSTAND THE BENEFITS Experience: Jane Moran, Global CIO at Thomson Reuters discusses their move to the cloud, and what it has meant for their company Why cloud computing is ideal for any economic climate. Turn to page 3 PHOTO: MOJO SOLO/THOMSON REUTERS CLOUD COMPUTING 2 · SEPTEMBER 2011 AN INDEPENDENT INSERT BY MEDIAPLANET CHALLENGES Cloud could finally allow enterprises to stop spending time on keeping the lights turned on and start focussing on innovative ways to operate. But there are bumps in the road which need to be smoothed out says Emma Taylor, founder of The Cloud Circle Head in the clouds, feet on the ground ost people are now au fait with the potential of cloud. In the main, that’s scalable computing, delivered on a utility-style ‘pay as you go’ pricing model, which can provide increased collaboration, remote working functionality and reduced infrastructure costs. So, if you have a high volume of customer throughput on your applications over a concentrated timescale, you don’t have to shell out to have the computer power on-site to handle that demand and then rot for the rest of the time.What’s more, all businesses can, ostensibly, compete on an even footing, as start-up costs are dramatically reduced and they access the same facilities. M Solutions UK businesses are certainly taking note. When The Cloud Circle began, in 2009, as the UK’s first independent business and ITfocussed cloud computing community, 57 per cent of enterprises said they did not know enough about 1 cloud computing or were not ready to commit to it. Two years on, our newly published 1st Industry Trends Report reveals that 77 per cent of organisations are implementing, testing, or actively researching solutions. But it’s by no means a ‘no brainer’ for everyone just yet. Issues need ironing out, with security top of our members’ concerns, even though suppliers maintain that, for small enterprises at least, public clouds offer far better security than anything they will be able to provide for themselves. Nevertheless, placing one’s fate in the hands of another is never the most comfortable of things. Reliability There’s also the reliability issue. The very public outages suffered by Google, Microsoft and Amazon recently won’t have aided consumer confidence. And cost remains an issue, too. Many have remarked that though cost efficiencies are promised,the actual pricing structures can be impenetrable; meaning the total cost of ownership and ROI is difficult to calculate. As 2 Emma Taylor Founder, The Cloud Circle MY BEST TIPS Get organised The challenge with the cloud is often an organisational one – concerning the culture within the enterprise – as much as it is a technical one. In our Industry Trends Survey, 35 per cent of IT-based respondents highlighted ‘lack of management understanding’ as a concern. 1 Analyse your needs No one is saying the cloud is a magic bullet. It’s not a solution in itself – it has to be aligned with a business need. 2 we all know, accountants, investors and board members like certainty when it comes to cash. However, suppliers often maintain that the issues are overplayed. They say people present barriers to guard against a shift in control, a reduction in head count, or less money in the capital budget as the IT spend shifts to an operational expense. Buzzword The cloud is certainly a buzz word at the moment. But here at The Cloud Circle we’re not getting carried away. There won’t be a total overthrow of the current status quo – our members told us that in five years they expect to see an even split between on-premise and cloud-based solutions. It does, however, offer huge opportunity for streamlining operations and it opens doors to functionality which simply could not have been achieved before. The potential of what could be achieved through this is too great for it to just be a flash in the pan. Some businesses won’t need it; for others, it could make or break them. 3 WE RECOMMEND PAGE 9 James Caan Former dragon on BBC’s Dragon’s Den, business entrepreneur and founder and CEO of Hamilton Bradshaw ‘For small and medium sized businesses, it’s often far better to use cloud technology as it is an operating expense and not a capital expense’ We make our readers succeed! CLOUD COMPUTING, 1ST EDITION, SEPTEMBER 2011 Managing Director: Willem De Geer Editorial Manager: Faye Godfrey Business Development Manager: Hannah Butler Responsible for this issue: Project Manager: Gordon McCracken Phone: 020 7665 4409 E-mail: [email protected] Distributed with: City AM, September 2011 Print: City AM Mediaplanet contact information: Phone: 020 7665 4400 Fax: 020 7665 4419 E-mail: [email protected] Mediaplanet’s business is to create new customers for our advertisers by providing readers with high-quality editorial content that motivates them to act. !1%(.(&).-"' ","% (+'1('(&"%"&- -06%$0.165*/(0''&34#&/&?54'035)&?/"/$*"- 4&37*$&4*/%6453:"4.6$)"4"/:05)&34&$503 *$&33*."/'30.#64*/&445&$)/0-0(:1307*%&3 7"/"%&&91-"*/48):5)&$-06%*4"45&1508"3%" .03&@&9*#-&"/%$045&''&$5*7&-"/%4$"1& 000-!%(./'- (& 1"++"&' -06%0.165*/(&"% '%101+, (-!--"-.-(%(.(&).-"' (+-!(,0!(%"/-!1$'00!-"-&'- 0,50!10(.%(-!+&(/"' %%(&1,1,-&, -(-!"+)+-10!'%+1!/&(+,.+ "'+,-+.-.+"')%6(10"-!,(&'1)+(.-, ',+/",!(,-+(&+01-'-+,' .,"',,,$'-(7''101(+."' 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OAnswer: The choices facing your company are varied — as Richard Watson, the author of a recent report on Cloud Computing, makes clear You’ve made the decision to move some of your business to the cloud — but that’s the easy part. How you get your applications into the cloud is another matter entirely and, potentially, a technical can of worms. Richard Watson, analyst at information technology research and advisory company, Gartner, is the author of a report called Migrating Applications to the Cloud, which aims to tackle this problem head on. “There’s a lot of information from cloud vendors about the facilities they offer,” he says. “But when it comes to migrating applications, IT teams start scratching their heads and wondering how to go about it.” In his report, Watson identifies five alternatives for companies looking to operate from a cloud platform: they can Rehost, Refactor, Revise, Rebuild or Replace applications. Rehost and Refactor “Rehosting is a little like a forklift,” says Watson. “You’re picking up an existing application and setting it down in another hardware environment.” This takes place on an Infrastructure as a Service (IaaS) model — an environment familiar to IT teams — and is the easiest option for a company to take. “However, the advantage is also the drawback,” says Watson. “Because you are not changing the structure of the application to run more effectively on the cloud, you are not taking full advantage of the architecture of the cloud.” If you Refactor an application — on a Platform as a Service (PaaS) model — it means that some changes may have to be made to the software’s code. “It does depend on the individual application,” says Richard, “but, typically, while it will remain Richard Watson Analyst at Gartner and author of Migrating Applications to the Cloud report relatively intact, you will need to tweak it to run it in the cloud.” Revise and Rebuild A widescale change to make an application more ‘cloud-friendly’ is known in the report as the ‘Revise’ option. “This is the most complicated option,” says Watson.“Yet it’s also the one that is, potentially, going to get you the most benefit from moving your apps to the cloud. However, you shouldn’t underestimate the amount of highly skilled software architecture work involved.” If you have an out-of-date application that doesn’t work well, you can retire it and Rebuild it on a Platform as a Service (Paas) model. Finally, there is the Replace alternative, using software delivered on the web in a Software as a Service (SaaS) model. This is a rent (rather than buy or build) option, the major advantage of which is that you won’t need a development team to help you to use it. “The drawback is that you don’t have control over the application,” says Watson. “You have to accept the functionality it has — and work your business processes around it.” TONY GREENWAY [email protected] AN INDEPENDENT INSERT BY MEDIAPLANET SEPTEMBER 2011 · 5 Choosing the best route for your business How does a firm assess which of the five application migration options to take: Rehost, Refactor, Revise, Rebuild or Replace? It depends on your individual business goals and constraints “There is no one reason for a business to migrate its applications to the cloud,” says Gartner’s Richard Watson. “Different organisations have different reasons because they have different goals.” Of course, the perceived wisdom is that cloud adoption has increased among businesses because it reduces costs: but, says Richard, that’s only one small part of the story. Agility MIGRATING TO THE CLOUD The ways in which a company moves to the cloud will depend on their goals, and will vary greatly from business to business PHOTO: ZAHRADALES/SHUTTERSTOCK “When I speak to clients who have begun to migrate their IT workloads into the cloud,” he says, “they tell me they are looking for business agility and the potential to deliver new services more rapidly to users.” When moving to a cloud platform,companies can Rehost,Refactor, Revise, Rebuild or Replace applications, as outlined on page 4. Some of these options are complicated to implement, however, and still require the expertise of highly skilled software architects. This also makes them expensive. Yet some of the easier options may not be best for your business. So how does an SME determine which option to take? Constraints “It depends on an individual company’s goals,” says Watson. “For example, does it want to preserve capital? Or leverage existing investments? Or provide wider access to consumers on mobile devices? “A business also has to look at the constraints it faces. Does it have a software development team? Does that team have operational experience in running cloud systems? And does an application a business owns contain core intellectual property? If it does, a company isn’t likely to throw it away and rebuild it or replace it with a Software as a Service (SaaS) solution.” Because of the number of vendors crowding the market, Watson admits that choosing a cloud migration path isn’t easy. “But, hopefully, focussing on the five options first clears the air a little bit,” he says. “There are undoubtedly vendors and services out there that can help you achieve your aims, ultimately; but thinking through the five possible ways to migrate apps may help a business think: ‘What do we want to achieve by moving to the cloud?’” NEWS IN BRIEF Cloud ‘top business trend’ OBusiness software firm Cordys says that, according to research it carried out at the Cloud World Forum in London, the overwhelming majority of UK businesses believe that the move to cloud is one of the most important trends in IT over the next few years. Of those asked, cloud was a pivotal issue for 59 per cent. Whitehall embraces the cloud OIn its IT strategy, published in March, the Government talked about its intention to ‘push ahead with its agenda for data centre, network, software and asset consolidation and the shift towards cloud computing.’ The Government is set to publish its Cloud Computing Strategy in October. Is the future hybrid? OLast month, IBM announced a new hybrid cloud solution. According to analysts, say IBM, 39 per cent of cloud users report that hybrid cloud is now part of their strategy — and the number is expected to increase to 61 per cent in the near future. TONY GREENWAY TONY GREENWAY [email protected] [email protected] 6 · SEPTEMBER 2011 AN INDEPENDENT INSERT BY MEDIAPLANET NEWS QUESTION & ANSWER James Caan, Business entrepreneur and founder and CEO of Hamilton Bradshaw O Why did you move Hamilton Bradshaw to the cloud? We have recently expanded Hamilton Bradshaw to include an advisory division, Hamilton Bradshaw Venture Partners, that focuses on supporting growing SMEs around the country. As a consequence, we now have members of our organisation operating in locations outside of London that need to collaborate with our head office in real time. Cloud services help facilitate this in a cost-effective way. ! NEW POSSIBILITIES Moving to the cloud can allow you to access and manage your data from almost anywhere PHOTO: YURI ARCURS/SHUTTERSTOCK Data management: easier from the cloud? OQuestion: Is managing corporate data easier from a cloud-based platform? OAnswer: It can be, because cloud offers instant data access from any location with an internet connection, while giving SMEs the option to scale capacity up or down ‘People are now logging on in public places such as coffee shops’ SHOWCASE Increasing numbers of companies are moving to the cloud. But what are their reasons for doing so? Tim Cowen is Partner at international business law firm Sidley Austin and author of a recent ResPublica report called Capturing the Cloud. “Initially, it was thought that firms were adopting cloud solutions because of the cost-savings benefits,” he says. “However, a Cloud Industry Forum survey recently demonstrated that the adoption rate is going up because cloud increases a customer’s agility.” Indeed, cloud can offer a new way to manage data — one which vastly increases productivity. “Traditionally, a firm may have a number of business processes that depend on computing,” says Cowen,“but its computing power is housed in a building that is locked at night.That’s good from a security point of view; but it’s not good for productivity. “Say, however, that you run your email system from a cloud service. Tim Cowen Partner at Sidley Austin This is a shared resource that is a) cheap and b) accessible all the time. Because, in the end, a business needs operational effectiveness to do well.” Access Logging into the cloud — where all your data and design tools are waiting for you — means that you don’t need to have applications clogging up space on your own in-house systems. It also means that staff can access this data from any computer. “People are now logging on in public places such as coffee shops,” says Cowen. “They’re not going there just because of the coffee, either.They’re going because of the free Wi-Fi access.” Cowen also points out that if a company has heavier workloads at certain times of the month or year, then cloud allows users to scale up and down as necessary. “If you have a lot of data to process at short FACTS O A 2009 study by market intelligence firm IDC notes that the shift to cloud computing has been calculated as contributing US $800billion in net new business revenues in 52 countries by 2013. SOURCE: Capturing the Cloud, ResPublica O Microsoft’s Cloud Adoption Study (March 2011) found that 39 per cent of SMEs expect to be paying for one or more cloud services within three years. O The Microsoft study also found that SMEs adopting Software as a service (SaaS) and Infrastructure as a Service (IaaS) are larger, more growth-oriented and more interested in additional services, such as unified communications. notice, you can get more capacity on a pay-as-you-go basis,” he says. “This ability to turn power up and down is very attractive to SMEs.” Search A business may have three computers in its existing deployment — but a cloud provider will have thousands. Therefore, says Cowen, if something goes wrong, a company using cloud can switch its data processing to a different server. “It also means you can process your data more quickly,” he says. Plus, cloud offers effective search — although it pays to choose a provider wisely.Ask how they store the data on their system and what security measures they have in place to ensure that your information cannot be accessed by others. In fact, data security in the cloud is still the main business concern; but Tim Cowen believes this is misplaced to a degree. “The most well-known data lapses have been because laptops have been left in the back of taxis, or because discs and data sticks have been sent in the post and gone astray,” he says. “In the cloud that can’t happen, as the data is not transported in the physical world, and in the electronic world the cloud service may also be encrypted.” TONY GREENWAY SOURCE: MICROSOFT [email protected] O What kind of cloud do you use? We use a cloud-based file sharing tool and a cloud -based CRM system. ! O What kinds of benefits do you see in the cloud? Has it saved Hamilton Bradshaw money? The use of the cloud has allowed us to quickly expand our operating scope in a way that was previously not viable. For small and medium sized businesses, it’s often far better to use cloud technology as it is an operating expense and not a capital expense. ! O Can you give an example of what the cloud allows your company to do that it couldn’t do before? Manage a wider regional workforce at no extra cost. It also helps us collaborate to access and update client information while on site, via mobile devices. We have had unanimously positive feedback from our clients on our delivery speed and customer service, so it has actually translated into a competitive advantage. ! O What tips would you give any entrepreneur thinking of moving their business to the cloud? Generally, I think it’s about researching the companies on the market, getting recommendations from colleagues and other business people, and consulting trusted information sources. ! Flex and the City Make your IT infrastructure as agile as the markets with FlexPod private cloud. A FlexPod private cloud infrastructure is agile and efficient, able to flex with your business demands, and able to provide the powerful data centre platforms needed in fast moving financial markets. FlexPod supports all major business applications, and comes virtualised as standard, so you’ll be able to run your Oracle back-office alongside your Virtual Desktop or Unified Communications environment. Cloud is robust and secure, and as the FlexPod virtual cloud solution is built on technologies from NetApp and Cisco, it’s a cloud platform the City can trust. FlexPod from Logicalis is available as a private solution in your own data centre, or ready built in our M4 corridor Cloud Hosting Centre, with high speed communications straight back into the city. To book your free FlexPod private cloud migration assessment visit www.uk.logicalis.com/flexpod or call 0800 876 6987 8 · SEPTEMBER 2011 AN INDEPENDENT INSERT BY MEDIAPLANET INSPIRATION QUESTION & ANSWER Ken Johnson, Product Director of Voice and Unified Collaboration, Global Crossing STORMY WEATHER? There may be issues with connectivity, so it is important that you choose the right network PHOTO: MICHAEL D BROWN/SHUTTERSTOCK Making the right connection OQuestion: What are some of the issues surrounding cloud connectivity? OAnswer: User perceptions, cost, security, latency issues and compliance problems, to name a few, says Stephen Simpson, UK Cloud Lead at Logica ‘If you’re in the sticks and don’t have a 3G connection, that’s an obvious problem’ SHOWCASE When you’re thinking about shifting to the cloud, you also have to think about good connectivity. For peace of mind — and uninterrupted access to your data — you need a resilient network. “That’s right,” says Stephen Simpson, UK Cloud Lead at business and technology service company Logica. “But if you have a private cloud, you expect the service provider to take care of that side of things for you — although you do pay more money for it. “For example, one of our clients had many data centres which we’ve consolidated to two, with dual networks from different suppliers running between them. That’s a robust system. But when you’re talking about the public cloud…you do have to dance a lot more.” Major examples of public cloud outage — such as Amazon and Microsoft — have made headlines this year. Many customers can be affected by such outages; but others, says Simpson, will have the foresight to engineer a solution that ensures Stephen Simpson UK Cloud Lead, Logica their connectivity in a crisis. Yes, their performance may be affected — but they’ll still be able to run their businesses. Availability Then there are connectivity issues surrounding so-called road warriors. These are staff who may be sitting in,say,a coffee shop,wanting to hook up to their office in the cloud — but to do so they’ll need access to a strong signal. “They will,but that’s the ‘back end’ of communications,” argues Simpson. “That’s an issue about how you connect to services hosted on the cloud, and nothing to do with the cloud itself. People have long been able to sit in cafes and log-in to work with their laptops or mobile devices — so that situation hasn’t changed.” FACTS O In August , the BBC revealed the results of its 3G survey, to provide a true picture of 3G mobile data network coverage in the UK. O More than 44,000 people took part in the survey. The BBC findings concluded that “overall, people are getting 3G about three quarters of the time.” O The BBC also noted: “While most of the big cities are well served by 3G, it can be a real challenge getting a decent connection elsewhere.” O As a result, the Cloud Industry Forum (CIF) has called for ‘significant improvements to 3G coverage’ noting that older 2G technology is typically around 10 times slower than 3G ‘mobile broadband’. SOURCE: BBC AND CIF Of course signal availability will vary, depending on where you are. “If you’re in the sticks and don’t have a 3G connection, that’s an obvious problem,” agrees Simpson. “But it can even be a problem in the city where you’re sharing highly solicited resources.” Security For Simpson, there are various issues surrounding connectivity that need to be resolved. “Cost, for example,” he says. “With private cloud it can be expensive. “Once you get into the public cloud, you can experience latency issues if your data has to do ‘round trips’ via satellites across vast distances.” Then there are issues around compliance: data privacy rules and data sovereignty, for example. Plus there’s connectivity security. “All of the classic security models isolate people and applications,” says Simpson, “but we’ve got to understand a person’s context in order to give them different rights of access. We have to ask: who are they? What are they doing? What device are they using? And, crucially, where are they? If they’re in the office or at home, that’s one thing… but if they’re sitting in a café in Baghdad you might want to scale their authority to act back.” TONY GREENWAY [email protected] O If a company is looking to shift to the cloud, what should it do first? Scott McNealy famously said: ‘The network is the computer’ — and so it follows that the network is critical to cloud computing. Without a solid, reliable and resilient LAN and WAN, your network doesn’t stand a chance. They both exist outside of your business and can’t function if your network fails; so before you consider deploying cloud solutions, you should ensure your network is IP-ready,secure and robust. ! O Companies are concerned about data security in the cloud. So how can companies make sure their data is in good hands? When it comes to cloud computing, security is one of the biggest barriers to adoption. Most concerns focus on the location and protection of the data itself, but businesses should also have a back-up plan in mind in the event that a cloud provider fails, is infiltrated, or destroyed financially. Ensure your IT team is ready for the change in approach and shift in levels of control and put together a mitigation plan that can be implemented should your cloud solution malfunction or fail. ! O Cloud appears to be ‘the next big thing’. Is it inevitable that it will go ‘mainstream’? While it’s certainly gathering pace, the move to cloud is not inevitable and it’s important to balance the hype with a sense of pragmatism. While there are significant cost, efficiency and flexibility benefits to cloud solutions, businesses shouldn’t necessarily decline a dedicated noncloud offer; many services can still be ‘hosted’ off premise, but may not cost as much. ! 10 · SEPTEMBER 2011 AN INDEPENDENT INSERT BY MEDIAPLANET PROFESSIONAL INSIGHT 4 Global news and information company Thomson Reuters moved part of its business to the cloud a number of years ago, and has an ongoing cloud migration programme. Jane Moran, Global CIO, explains why cloud is so important; and what difference the platform has made to the Thomson Reuters business, its staff and customers JANE’S BEST TIPS Focus on your business needs Cloud has made us more agile “The cloud,” says Jane Moran, Global CIO of worldwide news and information company Thomson Reuters,“has made a big,positive difference to us. There are many definitions of what ‘cloud’ is; but what it means to me is working with a vendor partner who bears the burden of managing all of the hardware and networking so that we don’t have to.” They, then, are responsible for security and availability. Thomson Reuters made its initial foray into cloud computing in 2005; so it should have been no surprise when, earlier this month, it was announced that the company’s human resources and payroll data is moving across to the Workday cloud platform. “Not everything we do is operated in the cloud,” says Moran.“We’re a very large corporation with hundreds of internal business systems. The strategy was to become more efficient and effective across the corporation — and, as we standardise and rationalise the business architecture, moving to the cloud enables us to be more agile.” 40 per cent of any given on-premise project installing hardware and kit in our data centres,” says Moran. “I really feel as though cloud computing is making a step change in the way that businesses work.” The other big benefit for Thomson Reuters has been speed. The timeframe to move the company’s human resources to a cloud platform is 18 months, start to finish. An on-premise upgrade would have taken four years. Because the company is able to realise cloud solutions quickly, this speeds delivery and benefits its customer base.Plus, of course, because the applications are sitting in the cloud, upgrades are automatic. Cloud-based computing is an increasingly important tool to leverage efficiencies. “Because it is browser-based, it makes it extremely easy to roll out applications to Thomson Reuters’ employees across the world,” says Jane. “There’s also a benefit within IT, because the resources needed to maintain cloud-based applications are far less than those needed for on-premise ones.” Benefit Specialist The major reason for this agility, says Moran, is that, with a cloudbased solution, Thomson Reuters doesn’t have to focus on installing and maintaining the hardware in its data centres. “We spend about 30 or Security is one of the main reasons why companies are wary of migrating to a cloud platform; but Moran has confidence in her Thomson Reuters solutions providers. “If you think about what ‘I really feel as though cloud computing is making a step change in the way that businesses work’ Jane Moran Global CIO, Thomson Reuters cloud vendors do for a living,” she says, “then you realise that they spend a lot more money than any individual company ever could on security solutions. “Every one of these cloud providers is dedicated to keeping data secure; and I also like the way they work very closely together to share best practices.” Cloud technology is specialist, however. Which begs the question: how did Thomson Reuters make the move to its cloud platforms? Did it use an external migration team? Did its vendors help? Or is Thomson Reuters’ lucky enough to have its own expert in-house IT knowledge? “A combination of all of those,” says Moran. “We have used an external systems integrator in the past; and the vendors themselves are very strong in terms of their internal capabilities to make sure you (make the move) successfully. “But the entire industry is changing and people change with it. If I look at my IT team — and I have roughly 1,000 people in this group — they are upskilling themselves. We are providing training; but we also find that staff are training themselves because they can see that this is the way the industry is going.” TONY GREENWAY [email protected] For any SME thinking of moving to the cloud, pick one area where you have a business problem that you’re trying to solve. Then partner with a suitable vendor and work with them to build a road map. 1 Work closely with your business partners Have a conversation with your business partners about the business problems you are trying to solve. This is not about swapping like-forlike technology, because the whole paradigm of cloud is completely different. 2 Bolt-on if necessary We can’t customise the applications we use — that right sits with our vendor partners — but we can configure them. If companies are nervous about (not being able to customise apps), they should consider that many cloud providers encourage their customers to write bolt-on applications. 3 Be prepared to work in a different way Cloud is a different way of working. It’s not about a team of IT people going away for a year to work on a software programme. It’s true collaboration between the people who need to use these platforms to solve their business problems and the people who work internally in your IT department. 4 AN INDEPENDENT INSERT BY MEDIAPLANET SEPTEMBER 2011 · 11 PANEL OF EXPERTS Question 1: How does a firm assess if it should migrate to the cloud — and how does it choose which cloud company to use? Question 2: What are the perceived main advantages of cloud? Question 3: What are the challenges cloud technology still needs to overcome in order to go ‘mainstream’? Andrew Greenway Global Cloud Computing Program Lead, Accenture Chris Gabriel Marketing and Strategy Director, Logicalis Andy Burton Chairman, Cloud Industry Forum Cloud should be for most firms, whether that’s moving back office applications like email to a secure public cloud, or using private cloud to transform the way business applications can be run internally. A full cloud assessment should be considered when choosing a service provider, establishing readiness to migrate and providing a structured view of what applications and services can be moved to a public or private cloud infrastructure. Public cloud transparency is key: where is it? What jurisdiction it is in? And what SLA will be offered? To me the questions are more about what, when and how rather than if. That said, for most the adoption of cloud will not be wholesale in the foreseeable future but case by case.Which areas of IT move to the cloud and when will be driven by the characteristics of the application area being considered. Issues such as integration with other applications; the regulatory environment (such as the need for data to be stored in a specific jurisdiction); in-house skills and time to market all influence the priorities and the deployment model. For many businesses, the question of cloud still comes down to a cost-benefit comparison. Increasingly the cloudbased IT services available on the market are proving good enough to win on cost grounds, as well as bringing much greater speed, agility and flexibility. At a higher level, cloud services allow you to speed innovation and launch new services and businesses in new markets. The choice of service provider will be driven by a careful comparison between the services that providers are offering and the requirements of the customer. Cloud is simply another way of delivering ICT service to your business — nothing more complicated than that, with the advantages spanning from how internal IT departments acquire, pay for, and run IT systems, through to the speed at which new applications can be delivered to business users. Internal Private Cloud benefits include reduced server growth through more efficient usage, reduced operational overhead and faster delivery of internal business applications, overall making IT more efficient and more responsive to business demands. Rapid operational scalability, elasticity of consumption (allowing scaling up and down), pay-as-you-go and improved resilience of service due to its architecture.However, arguably the biggest advantages lie in the enablement of business transformation. Benefits such as rapid access to new technology can reduce time to market of new solutions which when coupled with predictable low costs drives innovation and process improvement. Cloud has a game-changing capability that levels the playing field between the smallest and largest organisations. Cloud services are currently helping organisations reduce costs, enhance scalability, increase implementation speed, and improve applications and business processes. Whilst cost savings are still seen as critical, Accenture is increasingly seeing business agility as the main driver. Business leaders are under immense pressure to move quickly, get closer to stakeholders, launch new products and communicate with people wherever they are and on every device. Cloud-based services are often built with this agility at the centre of the design. Cloud technology is ‘mainstream’; but for many firms, cloud is rightly part of a longer term migration and transformation strategy. Private clouds are already in place in many City firms, but public cloud offerings today have not been suitable for the highly regulated demands of City life. But, with public clouds now becoming available in the UK, and built on technologies from trusted vendors, these trusted private and public clouds will start to convince a sceptical City that cloud is a reality. In my opinion the issue of data security has practical solutions,and I remain optimistic that access to high -speed internet through cable and the licensing of 4G will continue to improve the pervasiveness of connectivity.The real challenges to overcome in a fast-growing market relate to driving clarity and standards of contracts/service level agreements provided by service providers and enabling inter-operability and portability of data — all of which will strengthen customer confidence. For many IT services, cloud is already ‘mainstream’. It’s at the core of everyday voice and data communications, email, CRM, analytics, collaboration, social networking, training; the list goes on. Its awareness amongst consumers is also increasingly evident, with services like Gmail and Apple’s iCloud paving the way forward for mass-market acceptance. When it comes to business, organisations, big and small, are using cloud services today, at scale. Increasing sophistication and choice is opening up new opportunities all the time. Let’s Call us today to move your business to the Cloud 0844 583 0777 or visit www. fasthosts.co.uk/cloud © 2011 All rights reserved. Fasthosts and the Fasthosts logo are trademarks of Fasthosts Internet Ltd. benefits World Class Web Hosting THE WORLD’S MOST IMPORTANT GATHERING OF CIOs AND SENIOR IT EXECUTIVES Re-imagine what IT can be. It all starts here View the agenda and register today. Visit gartner.com/eu/symposium ?SP9P_bZ]VPO0NZYZXd Tom Homer, Chief Executive Officer, Telstra International EMEA 1TaP dPL]^ LRZ _SP YP_bZ]V bL^ ZQ_PY OP^N]TMPO L^ L ¿NZXXZOT_dÀ M`_ _ZOLd T_ T^ L [WL_QZ]X QZ] TYYZaL_TZY _SL_T^O]TaTYRLYPc[ZYPY_TLW TYN]PL^PTY_SPaZW`XPZQOL_L LN]Z^^ _SP RWZMLW YP_bZ]V ZQ ^`M^PL LYO _P]]P^_]TLW OL_LNLMWP^ ,Y LRTWP YP_bZ]V _ZRP_SP] bT_S YPb OPWTaP]d XZOPW^ ^`NS L^ NWZ`O NZX[`_TYR L]P PQQPN_TaPWd QZ]XTYR _SP QZ`YOL_TZY QZ] _SP ¿YP_bZ]VPO PNZYZXdÀ L Q`YOLXPY_LW ^STQ_ TY _SP bLdRWZMLWZ]RLYT^L_TZY^NZY^`XP4?^P]aTNP^ 0Y_P][]T^P^ L]P YZb `_TWT^TYR LRTWP YZYRPZR]L[STN NWZ`O NZX[`_TYR ]P^Z`]NP^ _Z _LVP LOaLY_LRP ZQ _SP ¿YP_bZ]VPO PNZYZXdÀ ?ST^ T^ PYLMWTYR []ZO`N_TaT_d TX[]ZaPXPY_^ Md O]TaTYR XZ]P OdYLXTN PYRLRPXPY_ MP_bPPY PX[WZdPP^ N`^_ZXP]^LYO[L]_YP]^LYOLWWZbTYR_SPX_Z^SL]P TYQZ]XL_TZYTY]PLW_TXPTYN]PL^TYRNZX[P_T_TaPPORP _S]Z`RS MP__P] XPP_TYR N`^_ZXP] YPPO^ LYO WPaP]LRTYR _PNSYZWZRTNLW TYYZaL_TZY _Z O]TaP M`^TYP^^^`NNP^^ BP L_ ?PW^_]L []POTN_ _SL_ ZaP] _SP YPc_ _PY dPL]^ PY_P][]T^P^ bTWW YZ WZYRP] ZbY LYd XL_P]TLW 4? 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