Trust Tra Actu nsp al a re ncy st aci t arm an Ph nsult Co True Rx pharmacists consult one-on-one with clients to hold down prescription costs. Core Values Integrity Customer Service Mark Williams, RPh Nathan Gabhart, RPh True Rx was founded by two pharmacists — Mark Williams and Nathan Gabhart — who set out to change the old Pharmacy Benefit Manager (PBM) model. They succeeded by eliminating MAC spreads and hidden fees, putting forth truthful, transparent business practices, and delivering superior customer service. An Indiana based company, True Rx serves local and national companies, both large and small. Our team works with clients, members, and pharmacies to ensure optimum value at the lowest possible cost. True Rx takes the time to educate members about their benefits and their medications, and we serve as a resource to members’ health care providers. Pr Rx og ra m s t en Cli iew v Re True Rx clients pay the TRUE cost of the prescription, with NO hidden fees. Customer Service True Rx clients deserve superior Customer Service and we deliver. From the transition to any concern that may develop; our personal touch sets True Rx apart. “ … All I can say is WOW what an employee you have! She was very helpful, considerate, and dedicated to get this situation handled quickly. She worked very hard to get my daughter the needed medicine and was on the phone so much on 1-4-13 and 1-7-13 to resolve this issue. The best way I can describe how much I appreciate her work and customer service is this, I hope and pray she never speaks to any of my customers because if she does there is no way I can provide service equal to hers! Thanks again to your company for a job well done. “ Eric M. Member Cost Control True Rx partners with our clients providing True Plan ProtectionTM, Formulary GuardTM, Specialty Drug Assistance, MAC AssureTM, and First-Stop GenericsTM, among other programs; coupled with active Pharmacist reviews to protect the Plan and Member costs. “I can say that True Rx has lived up to its Mission Statement to bring integrity and trust to the prescription management business and lower cost by offering honest and transparent prescription solutions.” George G. Executive VP & CFO CORE VALUES WHY TRUE RX? FOR PROVEN RESULTS CONTACT US True Rx Management Services Washington, IN Transforming the PBM Model Phone: (812) 254-7425 Toll Free: (866) 921-4047 Fax: (812) 254-7426 Email: [email protected] Website: www.TrueRx.com TRUST • INTEGRITY • CUSTOMER SERVICE • COST CONTROL Actual Transparency True Rx is a transparent PBM. Traditional PBM’s will allow “MAC spread pricing” - a MAC spread, or Maximum Allowable Cost spread, is the difference between what a PBM pays the pharmacy for prescriptions compared to the amount the PBM bills the client for those same prescriptions. True Rx charges the client the same amount we pay the pharmacy. There are no markups and no hidden costs. Complete Pass Through on Rebates Most PBMs negotiate rebates with drug companies, but may not pass the rebates on to clients. With True Rx, all rebates we receive are passed on, in full, to the client. Client Invoicing Client invoicing includes claim detail information that can be easily reconciled. “The performance review meetings have provided valuable information for tweaking a prescription program that is already running at full steam. Having a pharmacist across the table takes the review process to another service level.” George G. Executive VP & CFO Program Fees Additional program fees are clearly defined in the True Rx Pharmacy Services Agreement. Administrative Fee True Rx simply charges a per claim fee. ACTUAL TRANSPARENCY PHARMACIST CONSULTANT True Rx brings integrity and trust to the prescription benefit industry. By offering proven results and exceptional service, True Rx continues to transform the PBM model. As your PBM partner, True Rx provides True Plan ProtectionTM with a variety of customized programs that actively manage your prescription benefits. Our Core Values of Trust, Integrity, Customer Service, and Cost Control drive every day activities to protect the Plan and Member. CREATING TRUE PLAN PROTECTION Transforming the PBM Model Bro ke Client Review r Cu st Ser omer vic e y ual Act arenc nsp Tra True Rx Management Services brings integrity and trust to the prescription benefit industry. By offering proven results and exceptional service, True Rx will continue to transform the PBM model. TPA MISSION STATEMENT mber Me Co re nt Clie Rx ams gr Pro Va lu es Pharmacist Consultant TM TRUE RX CORE VALUES Client Review Cu st Ser omer vic e Client Review Plan drug utilization analysis with recommendations Proactive cost control recommendations Plan Rx Utilization Analysis Reports are easy to read and understand Va lu es Quarterly Plan Performance Reports Annual Plan Review Meetings Co re Rx ams gr Pro True Rx pharmacists research new trends to ensure the most cost effective utilization of our clients’ prescription drug plans. y ual Act arenc nsp Tra True Rx pharmacists consult on prescription drug plan design, best cost practices, specialty drug services, and generic utilization. Pharmacist Consultant “True Rx’s promise to us was that they would provide a higher level of service, at a lower cost, and with a high level of integrity. To date their level of service has been everything we’d hoped for. … I would recommend True Rx to any employer looking for a quality pharmacy benefit manager.” “We anticipate substantial savings in our prescription drug costs with True Rx and we also appreciate the programs that encourages our employees to switch their medication to a less expensive generic alternative." Lisa M. Vice President/Human Resources Karen W. Human Resource Manager Cost Control True Rx offers proactive cost control recommendations to clients. Plan Reports True Rx provides customized reports that are easy to read and understand. CLIENT REVIEW RX PROGRAMS Pharmacist Consultant Additional program fees clearly defined Administrative fee clearly defined No MAC spreads Invoices include claim detail s Va lue Co re Program Development Market Trend Analysis Cu st Ser ome vic r e True Rx pharmacists consult on prescription drug plan design, best prescription cost practices, specialty drug services and generic utilization. Team Education Rx ams gr Complete pass through of all drug rebates received Industry Experts Improve Plan Performance ual y Act arenc nsp Tra Rx Utilization Pharmacist Consultant Pro True Rx is an independent PBM, owned and operated by pharmacists—giving clients and members direct contact with the owners. Client Review “Also, Brad and I want to express how extremely pleased we have been with TrueRx! We both feel that moving to your company was truely one of the best things that has ever happened with benefits at our company. You have not only delivered what you promised, but above and beyond. Both Brad and I tell anyone and everyone that will listen to us about TrueRx and how wonderful you guys are, and we want you to know how much we appreciate you.” No hidden fees Michele S Employee Relations Manager Clinical Reviews “A major feature of True Rx is the fact their plan design is very simple, easy to understand and easy to administer. There are no hidden charges with their plan— everything is up front.” Michael W. Human Resources Manager True Rx conducts drug reviews and offers recommendations on how to control clients’ overall drug costs. Analyze Emerging Trends True Rx pharmacists research new prescription trends to ensure the most cost effective utilization of our clients’ prescription drug plans. PHARMACIST CONSULTANT ACTUAL TRANSPARENCY Unmatched Customer Service Industry Industry leader leader to according according our Clientsto our Clients ist ac nt arm ta Ph nsul Co Nationwide Nationwide Pharmacy Networkthan 65,000 + 65,000 Pharmacies Pharmacies Dedicated Account Account Service Managers Representative Seamless Seamless Transition Transition Tra Act ns ual pa ren cy Pro Rx gra m s Customer Service t en Cli iew v Re At True Rx, transforming the PBM model means more than just saving money for clients and members. The True Rx model also embodies a level of customer service that is unmatched in our industry. True Rx clients benefit from a service philosophy that always puts the needs and interests of our clients and members first. Core Values Easy Transition When clients transition from their current PBM to True Rx, they enjoy an easy, hassle-free experience that is facilitated accurately and on time. “The conversion from our prior PBM was seamless and took very little effort on our part.” Lisa M. Vice President/Human Resources “My experiences contacting large insurance or medical corporations has left me frustrated on many occasions. The menu is usually a long and involved series of questions and number pushing until you finally reach ‘the person’. More times, than not, what you hear is the dreaded voice mail and phone tag begins! It is a precious waste of time and an unresolved issue. When I called True Rx the phone was answered by a human voice, not a computer generated message and I was immediately connected to Celeste. I remembered calling last year and having the same experience. Your company should be commended in this ‘age of technology’ for your exemplary customer service.” Karen C. Member Knowledgeable Service Staff The True Rx member services line is staffed by highly trained customer service representatives who have the knowledge to answer member questions and help resolve issues. 24/7 Pharmacy Help Desk Timely resolution of any issue at the pharmacy level is offered. CUSTOMER SERVICE CUSTOMER SERVICE True Plan Protection Rx Programs True Plan ProtectionTM First-Stop GenericsTM Formulary GuardTM MAC AssureTM Cl Re ient vie w es alu eV Cor Formulary Guard TM r me sto Cu rvice Se True Rx offers multiple programs to control costs for both the client and member. Ph a Co rma nsu cis lta t nt TM True Rx monitors acute market conditions Actual Transparency and reacts quickly to price fluctuations to protect clients and members. Patent extenders are blocked and therapeutic alternatives are identified for price protection. MAC Assure TM Pharmacists review pharmacy costs weekly to ensure the most competitive generic pricing is in place for the client. First-Stop GenericsTM “True Rx’s service is impeccable. Their reporting is timely and clear and their performance has been flawless. And since we changed to True Rx we’ve seen a significant bend in our pharmaceutical cost curve.” James G. Medical Science Officer True Rx offers a voluntary program (MTM) and a mandatory program (Step Therapy) to target brand name drugs with safe and effective, but less costly generic alternatives. Case managers personally contact members and handle the change with the prescriber and pharmacy for the member. True Rx ensures members have no breach in therapy. True Rx receives no revenue from rebates – our goal is to lower client and member costs. RX PROGRAMS CLIENT REVIEW