Domestic letters Reaching their destination securely and reliably For private customers – valid from January 2014 Contents Mailing 3 Unaddressed A Mail items 5 8 9 10 Additional services Registered mail Return receipt and personal delivery Cash on delivery for letters A Mail Plus Additional services 11 Pre-franked envelopes, Pre-franked postcards, Regristered mail Prepaid 13 List of postcodes Receiving 14 Receiving letters Pictograms Tips and important information Besides the services outlined in the brochure, the General Terms and Conditions of Post CH Ltd private customers. You can obtain them in your post office or on the Internet at swisspost.ch/gtc. If you have any questions, please feel free to contact our Customer Service: Telephone 0848 88 88 88, [email protected], swisspost.ch. Unaddressed A Mail items Get information quickly Unaddressed A Mail is suitable for sending mailshots. It is delivered to all households and private customer P.O. Boxes throughout Switzerland. Unaddressed A Mail is a next-day product and – if posted on time – is delivered on the next day (Monday to Friday) in return for cash. Products A distinction is made between the following types of consignments: Consignments with “official character” Consignments with “commercial character” Items with requests for donations, from fund rais ers and charitable organisations, that are certified by the ZEWO Foundation (agency governing charitable organisations which collect donations) (www.zewo.ch); but not commercial brochures with shop items Unaddressed A Mail standard “official” Definition “Official” consignments are mailshots with official character (e.g. from authorities, administrations and public companies) or consignments to meet the pub lic need for information locally. Delivery “Official” items are delivered to all house holds and private customer P.O. Boxes, including those with a “Stop – no advertising” sticker. Consignments may also be of a commercial nature, provided that they are posted by the municipality. Examples Invitation to victory celebration for the ice hockey championship title Invitation to 1 August celebration Invitation to an entertainment evening held by the gymnastics club (e.g. also with lottery) Examples Items from authorities, administrations and public companies at federal, cantonal and municipal level, provided that these senders are not mainly pursuing commercial purposes with their unaddressed items Official gazettes and other official publications Items from political parties Items from non-partisan committees that are specifically related to upcoming elections and voting Items of a non-commercial nature that meets the public need for information locally (e.g. requests for blood donations / information about building projects / noise or traffic / disruption of supply lines, such as electricity, gas, telephone / siren tests / (death notices) Mail from disposal / recycling companies (clothing and shoe bags, battery bags, etc.) Mailing | 3 Unaddressed A Mail standard “commercial” Definition Mailshots with advertising character and a commercial objective are regarded as “commercial” consignments. Delivery “Commercial” consignments are only delivered to mail boxes and private customer P.O. Boxes which do not have a “Stop – no advertising” sticker. Examples Invitation to new opening of bakery for the City of Berne Flyers advertising goods and services Advertising flyers for private removals service Advantages Posted today, delivered tomorrow Unaddressed A Mail is the only the only type of Swiss Post mailshot that offers this service Posting time Until counter closure Comprehensive service Only Swiss Post has a delivery network for non addressed mail that covers all households and busi nesses throughout the entire country. And using mail carriers whose reliability speaks for itself. Up-to-date household data Thanks to household data that is always up-to date, you can precisely select your target groups, thereby minimising the risk of loss. What's more, excess delivery is avoided and you save on printing costs. Features Posting up to 6:30 p.m. or earlier counter closure. For post offices with extended evening opening hours, until the specified deadline for A Mail. Mail are delivered on the next working day (Monday to Friday). The service features are applicable without federal, cantonal or regional statutory holidays. If more than 50,000 consignments are posted at the same time, the relevant post office must be notified in advance (one day prior to posting). Format and layout specifications Not smaller than 14 × 9 cm and up to B5 format (25 × 17.6 cm) Up to 5 mm thickness Up to 50 g With sufficient paper strength (paper weight of 160 g/m2) Square or rectangular form with a flat surface Delivery conditions The consignments must be packaged in easily calcu lable units (50, 100, 250 pieces, etc.) and separated according to contents and delivery location. Notes Exclusion reasons Swiss Post shall deliver unaddressed A Mail on behalf of its clients to all households in Switzerland. In doing so, it has the right to reject mail items with offensive, defamatory or illegal contents. In all cases, the client is responsible for compliance with statutory provisions. Basis for the service features of the service features In addition to the service features described in the brochure, the General Terms and Conditions of Post CH Ltd private and business customers, as well as to PromoPost. You can obtain these documents at your post office or on the Inter net at swisspost.ch/gtc. If you have any questions, please feel free to contact our Customer Service: Tel. 0848 88 88 88 [email protected] Mailing | 4 Registered mail The additional service for important consignments If you intend to send consignments with important or valuable contents, the best solution is the additional registered mail service for your A Mail letter. With this, you are always on the safe side. Combine your A Mail letter with the additional registered mail service. Letters with proof of delivery are not only an excellent way of transporting important contents, but also have legal validity as evidence. Consignments with proof of delivery are only handed over to the recipients against signature. This way, the time of delivery can be clearly proven. The route taken by this type of mail and proof of delivery can also be checked via track and trace. Mail with proof of delivery is insured. For loss, damage or inappropriate delivery, the indemnity amounts to a maximum of CHF 500.00. If there is a delay, only the transport costs are reimbursed. Features A Mail standard letter (+ registered mail) 14 × 9 cm up to B5 format (25 × 17.6 cm), up to 2 cm thickness and up to 100 g A Mail midi letter (+ registered mail) 14 × 9 cm up to B5 format (25 × 17.6 cm), up to 2 cm thickness and from 101 to 250 g A Mail large letter (+ registered mail) Up to B4 format (35.3 × 25 cm), up to 2 cm thickness and up to 1,000 g Delivery Posting ➞ Delivery Monday ➞ Tuesday Tuesday ➞ Wednesday Wednesday ➞ Thursday Thursday ➞ Friday Friday ➞ Monday Saturday ➞ Monday Additional services | 5 Return receipt, personal delivery and cash on delivery Further additional services are available for registered mail: Return receipt: With return receipt, you receive a written confirmation of when and to whom the mail was delivered. Apply the note “Return receipt” above the address and enclose a filled-out return receipt. Return receipt forms are available at any post office. The return receipt will be sent to you after delivery by A Mail. Personal delivery: If your consignment is only to be delivered to a specific person, send it with the additional personal delivery service. Specify “Personal delivery” above the address. Personal delivery mail can only be addressed to individuals capable of exercising judgement; the first name must be written out. Mail cannot be addressed to the business addresses of individuals. In this case, Swiss Post assumes no guarantee for the personal delivery of the mail to the required addressee and delivers the mail to an authorized person. Notes such as “Personal”, “Private” or “Personal delivery” on mail not sent as registered mail will not be taken into consideration. Cash on delivery: When mailing with cash on delivery, you obtain your money easily and securely. Make a note of the cash on delivery amount above the address on the envelope and fill out the cash on delivery inpayment slip. Cash on delivery mail can be sent up to a collection sum of CHF 10,000.00. The amount will be collected when the mail is delivered and credited to your post office account or the post office account of your bank. Additional services | 6 Preparation This is how letters with proof of delivery must be posted: The envelope must be sealed. The closure seals or adhesive strips must be initialled by the sender or stamped by the post office. The consignment must bear the sender’s details Return without prior order You pay the postage again for the return of non franked registered mail. For registered mail with the additional return receipt service, you pay the difference in postage between the return and the paid return receipt surcharge. Advantages Mail is only delivered against signature. The delivery can be legally proven. The retention period is seven days. If it should be extended on the basis of an order from the recipient, the sender will be notified. Mail can be tracked around the clock: swisspost.ch/trackandtrace Delivery to home addresses takes place from Monday to Friday on the next working day. Return with prior order If you would like your letters with return receipt to be returned to you unregistered after unsuccessful delivery, you can apply the following note above the address: Return by A Mail in case of unsuccessful delivery Return by B Mail in case of unsuccessful delivery Please note that the return will no longer be recorded by track and trace. For the non-franked return of letters with proof of delivery with a prior order “Return by B Mail”, you pay the basic price for bulk mailings of the relevant format. Additional services | 7 Return receipt and personal delivery Additional proof of delivery and personal delivery For even more security: send a registered letter with return receipt and receive a written confirmation of delivery. If mail is sent with personal delivery, it is only delivered to the addressee. The additional return receipt service is only possible in conjunction with the additional registered mail service. “Return receipt” must be specified above the address and a filled-out return receipt must be enclosed. Return receipt forms are available at all post offices. The return receipt will be sent to you after delivery (incl. delivery notes) by A Mail. Notes The additional personal delivery service can only be used in conjunction with the registered letter. The additional return receipt and personal delivery services can also be combined. Return receipt forms are available at any post office. Personal delivery If you want to be sure that your letter will only be delivered to a specific person, Swiss Post offers you this option with personal delivery. Personal delivery mail can only be addressed to individuals capable of sound judgement. For this, the first name must be written out. Mail cannot be addressed to the business addresses of individuals. In this case, Swiss Post does not guarantee personal delivery to the requested addressee. At best, it will deliver the mail to an authorised person. Notes such as “Personal”, “Private” or “Personal delivery” on consignments that are not registered mail will not be taken into consideration The additional personal delivery service can only be used in conjunction with the registered letter. Specify “Personal delivery” above the address. The additional personal delivery and return receipt services can be combined. Felix Muster AG Beispielstrasse 8 CH-8000 Zurich Return receipt The return receipt is signed by the recipient or by an authorized agent when the mail is delivered before being returned to you as confirmation. This way, you have the certainty that the document has been delivered and you also know precisely when the delivery took place. Muster Hans Musterstrasse 35 CH-3011 Bern Additional services | 8 Cash on delivery Goods in return for cash, the additional service for registered mail Easy, secure and practical for you and your customers – mailing with cash on delivery. This gives you added peace of mind: you can be certain that your mail has reached the recipient and that you will receive your money. Advantages Delivery only in return for payment of a cash on delivery amount Amount credited directly to the post office account specified by you (free of charge) Track and trace Option to use the PickPost network free of charge Cash on delivery payment voucher also acts as an address label Mailing with cash on delivery is possible for registered letters up to a collection sum of CHF 10,000.00. The handling is very simple. You mark your letter with “Cash on delivery” and write the cash on delivery amount. At the post office, the consignment barcode, an additional service barcode (cash on delivery amount) and the cash on delivery inpayment slip that you have filled out will be attached to your consignment. You will then receive a posting confirmation with the consignment number. Thanks to track and trace, you have access to all the relevant information and details about the delivery status of your consignments at all times. Notes The additional registered mail service is not in cluded. Delivery takes place on working days – from Monday to Friday. Liability for damage, loss or improper delivery of up to CHF 500.00 Cash on delivery can also be combined with the additional return receipt and personal delivery services. The consignment is only handed over to the recipient in return for payment of a cash on delivery amount. The cash on delivery amount is then credited to the post office account (your own or the account of your banking relationship) specified by you. The amount cannot be paid out in cash. Additional services | 9 A Mail Plus Important A Mail letters always under control Keep track of important letters: thanks to A Mail Plus, you always know where your A Mail letter is. This makes good sense, for example, when sending: Original documents (contracts, diplomas, photos, etc.) Small goods such as CDs, DVDs or books Debit cards and credit cards ID cards and official documents Travel documents All types of tickets Vouchers The advantages for you Speed: When posted on time, your consignment will be in the recipient’s mailbox or P.O. Box on the next working day – including Saturday. Monitoring: With electronic track and trace, you can check the Internet at any time to find out where your A Mail letter is currently located – from the time of posting right up until delivery. Delivery: No notification is provided for A Mail letters if the recipient is absent. Instead, they are delivered directly to the recipient’s mailbox or P.O. Box. Liability: Post CH Ltd is liable for loss, damage or inappropriate delivery, the indemnity amounts to a maximum of CHF 100.00. Please note the General Terms and Conditions of Post CH Ltd private customers. Formats Standard letters B5, up to 2 cm thick, up to 100 g Midi letters B5, up to 2 cm thick, 101 – 250 g Large letters B5, up to 2 cm thick, 1 – 500 g Large letters B5, up to 2 cm thick, 501 – 1,000 g Note In order to ensure correct identification, A Mail letters with the additional A Mail Plus service ideally bear a sender note. Additional services | 10 Privatkunden Vorfrankierte Umschläge, Postkarten und Pre-franked envelopes, postcards, Registered Prepaid Einschreiben Prepaid Vorfrankierte Umschläge Private Private customers customers Pre-franked and air cushion envelopes Address it correctly, seal the envelope and your letter is ready tozukleben, mail. Ourund convenient enve Richtig adressieren, fertig istpre-franked Ihre Briefsendung. lopes vorfrankierten are available inUmschläge a variety ofin formats and versions Die praktischen verschiedenen (including pre-franked air cushion envelopes) at Formaten und Ausführungen (inklusive vorfrankierter Luft postshop.ch or swisspost.ch/philashop and your polsterumschlag) sind unter postshop.ch oder local post office. post.ch/philashop.ch und in Ihrer Poststelle erhältlich. Luftpolsterumschlag vorfrankiert APost A Mail pre-franked air cushion envelopes: 2.– 2. Pre-franked Pre-franked envelopes, envelopes, postcards, postcards, Registered Registered Prepaid Prepaid Pre-franked Pre-franked and air and cushion air cushion envelopes envelopes 2.– A MailApre-franked Mail pre-franked air cushion air cushion envelopes envelopes 2.– Address Address it correctly, it correctly, seal the sealenvelope the envelope and your and letter your letter is ready is ready to to mail. mail. Our convenient Our convenient pre-franked pre-franked envelopes envelopes are available are available in a in a varietyvariety of formats of formats and versions and versions (including (including pre-franked pre-franked air cushion air cushion envelopes) envelopes) at postshop.ch at postshop.ch or swisspost.ch/philashop or swisspost.ch/philashop and and your local your post local office. post office. Ideal packaging for sending keysVersand and USBvon sticks, Optimale Verpackung für den Schlüsseln, etc. USBSticks usw. UpBis to Format Size B5,B5, up bis to 100 cmDicke thickness 100ggand undup bisto2 2cm 11.– 10 Umschläge vorfrankiert APost 10 A pre-franked envelopes: 11.– 10 Mail A Mail 10 Apre-franked Mail pre-franked envelopes envelopes Ideal packaging Ideal packaging for sending for sending keys and keysUSB andsticks, USB sticks, etc. etc. Up toUp SizetoB5, SizeupB5, to up 100g to 100g and up and to up 2cm to thickness 2cm thickness 9.50 10 Umschläge vorfrankiert BPost Mail pre-franked 11.– 11.– 10 10 B Mail 10BBpre-franked Mail pre-franked envelopes envelopes C5 without C5 without window window envelopes: 9.50 9.50 9.50 C5 without C5 without window window C5 ohne Fenster C5 ohne Fenste C5 window with windowC6/5 C6/5 with window C6 without window with window C6 without window C5 with C5 window with windowC6/5 C6/5 with window with window C6 without C6 without window window C5 with C5 mit Fenster C6/5 mit Fenster Pre-franked Pre-franked envelopes envelopes 01 / 2014 01 / 2014 C6 ohne Fenster C5 mit Fenster C6/5 mit Fenster C6 ohne Fenster 1 1 Vorfrankierte Umschläge 01 / 2014 Additional services | 11 Vorfrankierte Postkarten Einschreiben Prepaid Vorfrankierte Praktisch für jedePostkarten Adressänderung und Wettbewerbsantwort – damit der Haupt gewinn bei Ihnen ankommt. Praktischrechtzeitig für jede Adressänderung und Erhältlich in Ihrer Poststelle. Wettbewerbsantwort – damit der Haupt Pre-franked postcard gewinn rechtzeitig bei Ihnen ankommt. Convenientinfor any Poststelle. change of address and com Erhältlich Ihrer Einschreiben Prepaid Für Briefsendungen, die rechtskräftig nachgewiesen werden können. Zustellung gegen Unterschrift inkl. Haftung bis CHF gung oder nicht gehöriger Zustellung.nachgewiesen werden Für Briefsendungen, die rechtskräftig können. Zustellung gegen Unterschrift inkl. Haftung bis CHF Registered Prepaid: 5.50 Zustellung. Einschreiben PrepaidSendungen müssen im Unterschied zum gung oder nicht gehöriger Forinletters that require legal proof of delivery Einschreiben and nicht der Poststelle aufgegeben werden. Prep petition reply – so the firstVorfrankierte prize getsPostkarten to you on time. zeitunabhängig can be tracked. Delivery against signature, including Einschreiben Prepaid in einen beliebigen Briefeinwurf der Post ein Einschreiben PrepaidSendungen müssen im Unterschied zum Postkarte vorfrankiert APost 1.10 Available from your post office. liability up to CHF 500 for loss, damage or inappro der Poststelle aufgegeben Einschreiben Praktisch für jede Adressänderung und nicht Für in Briefsendungen, die rechtskräftig nachgewiesen werden. werden müssen und verfolgt werdenPre priate delivery. Wettbewerbsantwort – damit der Haupt können. Zustellung gegen Unterschrift inkl. Haftung bis CHF 500.– bei Verlust, Beschädi zeitunabhängig in einen beliebigen Briefeinwurf der Post ein Postkarte vorfrankiert APost 1.10 gewinn rechtzeitig bei Ihnen ankommt. gung oder nicht gehöriger Zustellung. Postkarte vorfrankiert APost Einschreiben In contrast Prepaid to classic Registered, Registered Prepaid Einschreiben PrepaidSendungen müssen im Unterschied zum klassischen Einschreiben items doPoststelle not need to bewerden. handed in at the post officekönnen nicht in der aufgegeben Einschreiben PrepaidSendungen zeitunabhängig inyou einenneed beliebigen Post eingeworfen werden. 1.10 Einschreiben counter. AllPrepaid to Briefeinwurf do with aderRegistered Prepaid item is put it into a Swiss Post letter box, any time Einschreiben 5.50 you want.Prepaid Postkarte vorfrankiert BPost 0.95 Erhältlich in1.10 Ihrer Poststelle. A Mail pre-franked postcard: Postkarte vorfrankiert BPost B Mail pre-franked postcard: 0.95 Postkarte vorfrankiert BPost 0.95 0.95 Alle Preise in CHF, inkl. MWST Bequemer Versand zu jeder Tageszeit Post your consignment conveniently at any time Bereits fertig frankiert of the day Aufgabe an einem beliebigen Briefeinwurf der Post oder am Schalter Zur Kontrolle kann die auf der Rückseite notiert werden Consignment is Empfängeradresse already franked Dank der vorhandenen Sendungsnummer ist die Sendungsverfolgung jederzeit möglich Post your consignment at any Swiss Post letter Zustellung der Sendung gegen Unterschrift box or at a postund office counter Sendungsverfolgung Haftung inklusive For checking purposes, the sender address can be Rechtzeitig aufgegeben sind eingeschriebene Briefe bereits am nächsten Werktag onEmpfänger. the back (MOnoted – FR) beim Briefe mit Einschreiben Prepaid benötigen immer einen Absender. Thanks to the consignment number, the consign ment can beisttracked at all und times Einschreiben Prepaid in Ihrer Poststelle auf post.ch/philashop oder Bequemer Versand zu jeder Tageszeit postshop.ch Deliveryerhältlich. of consignment against signature Bereits fertig frankiert Consignment tracking and liability included Aufgabe anVersand einem beliebigen Briefeinwurf der Post od Bequemer zu jeder Tageszeit Alle in CHF, inkl. MWST Alle Preise in Preise CHF, inkl. MWST Post CH AG Poststellen und Verkauf Viktoriastrasse 21 Postfach 3030 Bern Vorfrankierte Umschläge 01 / 2014 Post CH AG Poststellen und Verkauf Viktoriastrasse 21 Post CH AG Postfach Poststellen und Verkauf Zur Kontrolle Empfängeradresse auf der Rück When posted onkann time, die registered letters are received Bereits fertig frankiert Telefon 0848 88 88 88 on the next working day (Mon – Fri). Letters that post.ch/tipps-zum-versenden Dank der vorhandenen Sendungsnummer ist Aufgabe an einem beliebigen Briefeinwurfdie derSendung Post od are sent as Registered Prepaid always require a sender. Zustellung derkann Sendung gegen Unterschriftauf der Rück Zur Kontrolle die Empfängeradresse Sendungsverfolgung Haftung inklusive Dank der vorhandenenund Sendungsnummer ist die Sendung The Registered Prepaid option is available from Zustellung derorSendung gegen Unterschriftor your post office from swisspost.ch/philashop aufgegeben sind Briefe bereits Rechtzeitig Sendungsverfolgung undeingeschriebene Haftung inklusive postshop.ch. 2 (MO – FR) beim Empfänger. Briefe mit Einschreiben Prepaid Absender. Rechtzeitig aufgegeben sind eingeschriebene Briefe bereits (MO – FR) beim Empfänger. Briefe mit Einschreiben Prepaid Einschreiben Absender. Prepaid ist in Ihrer Poststelle und auf post.ch postshop.ch erhältlich. Einschreiben Prepaid ist in Ihrer Poststelle und auf post.ch postshop.ch erhältlich. Telefon 0848 88 88 88 post.ch/tipps-zum-versenden Telefon 0848 88 88 88 Additional services | 12 post.ch/tipps-zum-versenden List of postcodes The practical aid for correct addressing When correctly addressed, your mail reaches the recipient via the most direct route. The list of postcodes contains all localities in Switzerland and the Principality of Liechtenstein with their own postcode – to help you easily find the correct postcode. Available from your post office Additional services | 13 Receiving letters Letters reach their destination: daily and reliably The mail carriers ensure reliable mail delivery all over Switzerland. Valid addressing and reliable addresses the building mailboxes are essential. Non-deliverable mail is returned to the sender. If mail carriers cannot find a mailbox that corresponds to the address and if no orders are available for forwarding, poste restante or sub-addresses for this address, they will search internal postal directories for possible appropriate recipients for A Mail letters, mail with proof of delivery and B Mail individual con signments. If no recipient can be clearly determined, the mail must be returned to the sender. Restricted delivery A delivery service is basically provided to all residential areas that are lived in all year round. In some special cases, a location specified by Swiss Post is designated as the delivery location: For permanently lived-in, remote individual homes, the recipient will identify a suitable delivery location on the carrier’s route. Letters and parcels without proof of delivery and collection invitations for other mail is then sent to this location. For holiday homes and weekend homes For mail sent to residents of old people’s homes and similar institutions For mail sent to educational institutions, universities, hospitals and similar institutions and their sub-departments For mail sent to persons who are temporarily staying at a specific location (hotels, campsites, hospitals, youth homes or prisons, etc.) For mail sent to persons participating in trade fairs as exhibitors at a trade fair If the mailboxes and storage boxes are not set up in accordance with the regulations If the weight of the consignment exceeds 5 kg and transportation is particularly difficult If the amount of one or several payment orders exceeds CHF 10 ,000.00 or if the delivery of cash amounts entails increased risk If the delivery entails significant difficulties or hazards, e.g. insufficient snow clearance or vicious dogs Refused acceptance Mail that has been refused or that remains uncollected will be charged to the sender when returned: At the price of an A Mail individual item At the basic price of a B Mail item With refused acceptance of such returns, the costs for disposal will also be claimed. Additional information is available in our fact sheet «Letterboxes». swisspost.ch/receiving under Receipt options Receiving | 14 Tel. 0848 88 88 88 Fax 0844 88 88 88 PV en 01.2014 Post CH Ltd Customer Service Viktoriastrasse 21 CH-3030 Berne [email protected] swisspost.ch 15
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