Agenda Item Cover Sheet Agenda Item No. A-29 Meeting Date x Consent Section Regular Section October 20, 2010 Public Hearing Subject: Adoption of the Hillsborough County Comprehensive Emergency Management Plan (CEMP) Department Name: Emergency Management Contact Person: Larry Gispert Sign-Off Approvals: Contact Phone: 236-3800 Assistant County Administrator 10/07/2010 Date Department Director 09/30/2010 Date Management and Budget – Approved as to Financial Impact Accuracy 10/06/2010 Date County Attorney – Approved as to Legal Sufficiency 10/01/2010 Date Staff's Recommended Board Motion: Approve the attached resolution which adopts the Hillsborough County Comprehensive Emergency Management Plan. There is no financial impact to the County associated with this resolution. Financial Impact Statement: There is no financial impact to the County associated with this resolution. Background: In accordance with Florida Administrative Code (FAC) 9G-6, county comprehensive emergency management plans (CEMPs) must be adopted by resolution every four years by the jurisdiction's governing body. Our CEMP was last approved in 2006 by the BOCC. The CEMP has recently undergone a formal review by the State Division of Emergency Management in accordance with FAC 9G-6. The review of the plan was successful and it has been deemed compliant with State criteria. The Division provided a few minor comments based on their comprehensive, detailed plan criteria which have been incorporated. The CEMP has been updated to incorporate changes based on local administrative and organizational changes. It also reflects updated concepts based on evolutionary changes in emergency management. The plan has been coordinated with all applicable County departments, as well as municipalities and other agencies who participate in disaster operations. A draft plan was provided to all concerned for review and comment. The comments that were received have been incorporated as appropriate. There have been no changes to the plan that would involve any policy changes with regard to the BOCC or County Administrator. List Attachments: Resolution, CEMP and Summary of Changes. 3 RESOLUTION 4 RESOLUTION NO. ___________________ RESOLUTION ADOPTING THE HILLSBOROUGH COUNTY COMPREHENSIVE EMERGENCY MANAGEMENT PLAN. Upon motion by Commissioner____________________________________Seconded by Commissioner________________________, the following resolution was adopted by a vote of __________________________. WHEREAS, safeguarding the life and property of the citizens of Hillsborough County is an innate responsibility of the Board of County Commissioners of Hillsborough County; and WHEREAS, Chapter 252, Florida Statutes, specifically authorizes the exercise of emergency management powers by political subdivisions; and WHEREAS, providing effective and orderly governmental control and coordination of emergency management operations in emergencies is essential; and WHEREAS, the Board of County Commissioners finds the Comprehensive Emergency Management Plan represents an acceptable plan to deal with emergencies; NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF COUNTY COMMISSIONERS OF HILLSBOROUGH COUNTY, FLORIDA, IN REGULAR MEETING THIS DAY OF , 2010: That the Comprehensive Emergency Management Plan, dated September 2010, is hereby adopted as Hillsborough County's plan for emergency management in emergencies. 5 STATE OF FLORIDA ) ) COUNTY OF HILLSBOROUGH ) I, Pat Frank, Clerk of the Circuit Court and Ex Officio Clerk of the Board of County Commissioners of Hillsborough County, Florida, do hereby certify that the above and foregoing is a true and correct copy of a Resolution adopted by the Board as its regular meeting of . As the same appears of record in Minute Book ________________, of the Public records of Hillsborough County, Florida. WITNESS my hand and official seal this _____Day of _____________, 2010. PAT FRANK, CLERK BY:________________ Deputy Clerk APPROVED BY COUNTY ATTORNEY As to form And Legal Sufficiency BY: ___________________________ Assistant County Attorney BOARD OF COUNTY COMMISSIONERS HILLSBOROUGH COUNTY FLORIDA DOCUMENT NO: _____________________ 6 SUMMARY OF CHANGES 7 2010 Comprehensive Emergency Management Plan (CEMP) Summary of Changes The following are changes of note incorporated in the rewrite of the County Comprehensive Emergency Management Plan: • Updated all sections of the plan (Basic Plan, Appendices, 18 Annexes and Recovery (Mitigation). • Added a Glossary of Terms. • Reflected current data for hazard analysis, demographic and economic sections. • Updated EOC Staffing and Emergency Support Function (ESF) Responsibility Matrices. • Added an Annex for a new ESF #18, Business Continuity, which deals with involving the business community in disaster response and recovery. Assigned the Economic Development Department as coordinator of this ESF. • Updated the Responsibilities Section. This section reflects the latest County reorganization. Other new items of note in the Responsibilities Section include: ** Assigned the Affordable Housing Department as Coordinator of Disaster Temporary Housing. The Code Enforcement Department is designated as CoChairman of the Disaster Temporary Housing Committee. ** Assigned the Disaster Citizen Action Center responsibility to Library Services. ** Assigned responsibility of security at the EOC during activations to the Sheriff’s Office. ** Specified that the United Way will oversee the operation of the Hillsborough Emergency Long Term Recovery Program. ** Removed Facilities Management from recovery operation responsibilities at the Fairgrounds. Clarified the role of the Parks, Recreation and Conservation Department as the management staff for County Staging Areas at the Fairgrounds, or alternate location. ** Added EPC as a part of damage assessment teams. Page 1 of 2 8 • Conducted a rewrite of Annex N, Public Information (Emergency Support Function #14) to reflect current practices and procedures of the Communications Department and affiliated organizations. • Updated hurricane evacuation data in accordance with the 2010 TBRPC Regional Hurricane Evacuation Study. • Updated information on debris management coordination between the County and State / Federal agencies. • Added a section on a new State initiative, Essential Services Centers (ESC), which will provide immediate, short range assistance to disaster victims. • Updated the County Service and Time Table Matrices. • Clarified that any Volunteers and Donation Center (VDC) established in the County will be set up and managed by the State. • Updated procedures to facilitate communications between the EOC and hospitals during Mass Casualty Operations. • Updated the disaster behavioral health section to reflect current State capabilities in this area. • Updated Federal Recovery and Hazard Mitigation Programs data. • Incorporated applicable comments made by the State, County departments and other supporting agencies. • Fine tuned the plan to ensure accuracy and clarity. Page 2 of 2 9 COMPREHENSIVE EMERGENCY MANAGEMENT PLAN (CEMP) 10 COMPREHENSIVE EMERGENCY MANAGEMENT PLAN (CEMP) Hillsborough County Emergency Planning Operations 2711 East Hanna Avenue Tampa, Florida 33610 SEPTEMBER 2010 11 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 HILLSBOROUGH COUNTY COMPREHENSIVE EMERGENCY MANAGEMENT PLAN TABLE OF CONTENTS PART I, BASIC PLAN PAGE I. INTRODUCTION A. General B. Purpose C. Scope D. Methodology E. Plan Organization F. Assumptions 1 1 1 1 2 2 3 II. SITUATION A. Geographical, Climatological and Topographical Characteristics B. Hazard Analysis C. Demographics D. Economic Profile 3 3 CONCEPT OF OPERATIONS A. General B. Levels of Disaster C. Organization Normal Emergency Emergency Support Functions Internal EOC Operations D. Direction and Control Emergency Operations Center Levels of Activation Messages and Information Flow Local Disasters Major Disaster (Hurricanes, etc.) On Scene Incident Command System E. Notification and Warning F. Response Operations Evacuation for Localized Disaster 13 13 15 16 16 16 19 21 22 22 23 23 24 24 26 27 30 31 III. 4 11 13 1 12 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PAGE Large Scale Evacuation Evacuation Routes Traffic Control Evacuation Times Emergency Transportation Drawbridges Public Shelters Special Needs Shelters Refuges of Last Resort Sheltering for Longer Periods of Time Host County Sheltering Reentry State Assistance State Emergency Response Team (SERT) Rapid Response Teams Mutual Aid Support Recon Teams Federal Assistance IV. RESPONSIBILITIES A. General B. County, State and Federal Responsibilities C. Specific Responsibilities 1. County – BOCC Departments/Divisions a. Board of County Commissioners b. County Administrator c. County Attorney d. Planning & Infrastructure Services Administrator e. Human Services Administrator f. Management Services Administrator g. Public Affairs Administrator h Public Safety Administrator i. Utilities and Commerce Administrator j. Family and Aging Services Department Director k. Public Utilities Department Director l. Director, Emergency Management m. County Departments, Constitutional Authorities and All Emergency Response Agencies n. Director, Affordable Housing Department o. Director, Aging Services 2 31 32 33 34 35 35 36 38 38 39 39 39 39 40 40 40 40 41 42 42 42 45 45 45 46 46 46 47 47 47 48 48 48 49 49 51 52 52 13 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PAGE p. q. r. s. t. u. v. w. x. y. z. aa. bb. cc. dd. ee. ff. gg hh. ii. jj. kk. ll. mm. nn. 2. Director, Animal Services Director, Building Services Division (Building Official) Director, Business Services Group Director, Code Enforcement Department Director, Communications Department Director, Economic Development Department Manager, Emergency Dispatch Center Director, Extension Service Director, Financial Services Group Chief, County Fire Rescue Department Director, Fleet Management Department Director, Health & Social Services Division Director, Human Resources Group Director, Information & Technology Services Dept. Director, Library Services Medical Director for Mass Casualty Planning Medical Examiner Director, Parks, Recreation & Conservation Department Director, Planning & Growth Management Department Director, Public Works Department Director, Real Estate Department Manager of Operations, Sunshine Line Director, Solid Waste Division Director, Water Resource Services Emergency Transportation Coordinators (Sunshine Line and Emergency Management) County Constitutional Officers a. Clerk of the Circuit Court b. Property Appraiser c. Sheriff, Hillsborough County 3 53 53 53 54 55 55 55 56 56 56 58 58 59 59 59 60 61 62 62 62 64 64 65 66 66 67 67 67 67 14 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PAGE 3. Hillsborough County School Board 69 4. County Authorities and Commissions a. Aviation Authority, Port Authority, Sports Authority b. Hillsborough Area Regional Transit Authority (HART) c. Environmental Protection Commission 70 70 70 71 5. Cities of Plant City, Tampa and Temple Terrace 71 6. State Agencies a. Health Department b. Department of Transportation, District 7 c. Florida Highway Patrol d. Florida Marine Patrol e. University of South Florida f. State Fairgrounds Authority 73 73 74 74 75 75 75 7. Humanitarian/Non-Profit Organizations a. American Red Cross, Tampa Bay Chapter b. Salvation Army c. Florida Blood Services d. Sun City Rescue Squad e. United Way of Tampa Bay 75 75 76 77 77 77 8. Utilities a. Tampa Electric Company b. TECO / Peoples Gas c. Verizon 77 78 78 78 9. Military Organizations a. Civil Air Patrol b. Florida Army National Guard (53rd Infantry Brigade) c. MacDill Air Force Base d. U.S. Coast Guard e. U.S. Army Reserve Center, U.S. Marine Corp Reserve and U.S. Navy Reserve Center f. 290th Joint Communications Support Squadron (Florida Air National Guard) 78 78 79 79 79 79 4 79 15 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PAGE 10. Medical Facilities 79 a. b. c. 79 80 81 Tampa General Hospital Administrators, Hillsborough County Hospitals Administrators, Hillsborough County Nursing Homes, Ambulatory Surgical Centers & Assisted Living Facilities (ALF) V. FINANCIAL AND ADMINISTRATIVE MANAGEMENT A. Financial Guidelines B. Mutual Aid Assistance C. Disaster Relief Funding Agreements D. Reporting Procedures E. Protection of Records 81 81 83 83 83 84 VI. TRAINING AND EXERCISES 84 VII. VOLUNTEERS 87 VIII. PUBLIC AWARENESS AND EDUCATION 89 XI. REFERENCES, AUTHORITIES AND MUTUAL AID AGREEMENTS A. Federal B. State C. Local D. Other E. Regional Plans F. Municipal Supporting Plans G. Other Supporting Plans H. Authority – Coordination of Government Action I. Mutual Aid Agreements for Disaster Response or Emergencies 92 APPENDICES 1. 2. 3. 4. 5. 6. 7. General Topography Major Identified Drainage Basins 100 Year Flood Plain Hazard Vulnerability Matrix County Emergency Management System / Organization County Organizational Chart (Normal) County Organizational Chart (Emergency) 5 92 92 92 93 94 94 94 94 95 16 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. County Emergency Operations Policy Making Executive Support Group EOC Operations Group / Staff Requirements Emergency Support Function/Recovery Function Responsibilities EOC Organization Incident Command Responsibilities Incident Command Matrix Sample Incident Command System Chart Hospital Evacuation Nursing Home Evacuation Components of Evacuation Time Decision Making Process for Hurricane Evacuation Clearance Times Public Shelter Demand PART II, FUNCTIONAL ANNEXES Annex A, Transportation (ESF #1) Annex B, Communications (ESF #2) Annex C, Public Works And Engineering (ESF #3) Annex D, Fire Fighting (ESF #4) Annex E, Information And Planning (ESF #5) Annex F, Mass Care And Human Services (ESF #6) Annex G, Resource Support (ESF #7) Annex H, Health And Medical (ESF #8) Annex I, Search And Rescue (ESF #9) Annex J, Hazardous Materials (ESF #10) Annex K, Food And Water (ESF #11) Annex L, Energy (ESF #12) Annex M, Military Support (ESF #13) Annex N, Public Information (ESF #14) Annex O, Volunteers And Donations (ESF #15) Annex P, Law Enforcement And Security (ESF #16) Annex Q, Animal Protection (ESF #17) Annex R, Business & Industry (ESF #18) PART III, RECOVERY PAGE I. GENERAL 1 II. NEEDS ASSESSMENT 4 III. DAMAGE ASSESSMENT 5 IV. STATE/FEDERAL ORGANIZATION FOR RECOVERY OPERATIONS 11 6 17 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PAGE V. INDIVIDUAL ASSISTANCE (IA) Types of Individual Assistance Disaster Recovery Centers Community Relations Mass Feeding Temporary Housing Unmet Needs Coordination 14 14 16 18 19 19 23 VI. INFRASTRUCTURE/PUBLIC ASSISTANCE (PA) Types of Public Assistance Reimbursement Federal Disaster Assistance Grant Process 25 26 27 27 VII. HAZARD MITIGATION General Pre-Disaster Programs County Hazard Mitigation Focus, Responsibilities and Coordination Process The County Hazard Mitigation System Post-Disaster Mitigation Mitigation Grant Process 34 34 34 37 LONG TERM REDEVELOPMENT ACTIVITIES 49 VIII. PART IV, GLOSSARY OF TERMS 7 38 43 47 18 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 COMPREHENSIVE EMERGENCY MANAGEMENT PLAN I. INTRODUCTION A. General Hillsborough County is vulnerable to a wide variety of disasters. This plan considers these disasters and outlines the county's procedures for reacting promptly to save lives and protect property when threatened or hit by a disaster or major emergency. B. Purpose The purpose of the Comprehensive Emergency Management Plan (CEMP) is to provide uniform policies and procedures for the effective coordination of actions necessary to prepare for, respond to, recover from, and mitigate natural or manmade disasters which might affect the health, safety or general welfare of individuals residing in Hillsborough County. The CEMP is designed to accomplish the following: C. 1. Minimize suffering, loss of life, personal injury and damage to property resulting from hazardous or emergency conditions. 2. Provide a framework for a comprehensive emergency management system which addresses all aspects of emergency preparedness, response, recovery and mitigation. 3. Minimize disaster related material shortages and service system disruptions which would have an adverse impact on the residents of the county. 4. Provide immediate relief and promote short-range and long-range recovery following a disaster. Scope The Hillsborough County Comprehensive Emergency Management Plan is designed for use in all natural and man-made disasters. The plan: 1. Establishes policies and procedures under which Hillsborough County Government, local governments and disaster organizations will operate in response to disasters and emergencies. 2. Addresses the various types of emergencies and disasters which could occur, and procedures for disseminating warnings and supplementary instructions regarding such events. 1 BASIC PLAN 19 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 D. E. 3. Establishes direction and control responsibilities for conducting disaster response and recovery operations. 4. Specifies the responsibilities of elected and appointed local government officials, county department directors and other responding agencies. 5. Provides a framework for expeditious, effective and coordinated employment of municipal and county resources. 6. Outlines procedures for requesting state and federal disaster assistance when the magnitude of a disaster has exhausted municipal and county resources. 7. Establishes a framework for long term recovery and mitigation efforts. Methodology 1. The emergency response agencies as represented on the Emergency Operations Center Operations Group (Appendices 10 and 11) participated in the planning to produce this document. Many of the issues are worked in the various standing committees chaired by Emergency Management. 2. Records of CEMP planning meetings, promulgation letter by the County Administrator, Departmental acknowledgement/acceptance letters and distribution list are maintained separately. The CEMP is distributed by hard copy, CD and electronically. Emergency Management will ensure any changes are provided to agencies on the distribution list. Agencies will be responsible to actually make the changes to the plans in their custody. Plan Organization The CEMP is composed of the following elements: 1. The Basic Plan consists of the Introduction; Situation; Concept of Operations; Responsibilities; Financial and Administrative Management; Training and Exercises; Volunteers; Public Awareness and Education; and References, Authorities and Mutual Aid Agreements. 2. Functional annexes form the basis of disaster response activities embodied in the plan. There are eighteen annexes which are each devoted to a specific emergency support function (ESF). 3. The recovery element outlines the procedures for damage assessment; requests for federal disaster assistance, to include public assistance and individual assistance; and hazard mitigation. 2 BASIC PLAN 20 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 4. F. II. Other applicable disaster preparedness information is contained in the Emergency Operations Center Guide, Special Needs Plan, EOC Telephone Directory, standard operating procedures, checklists, Extremely Hazardous Substances (EHS) data base and other disaster related materials. Assumptions 1. Resources within the county, as indicated within this plan, will be available. 2. If sufficient resources are not available within county resources, assistance can be obtained from the state or other counties after the Emergency Policy Group has issued a Declaration of a State of Local Emergency and the county requests such assistance. 3. If county and state resources are insufficient to cope with a disaster, the Governor will request federal assistance through a Presidential Emergency or Major Disaster Declaration. 4. Municipalities have developed emergency plans and have the capability to execute them. SITUATION A. Geographical, Climatological and Topographical Characteristics. 1. Hillsborough County is located on the west central coast of Florida on one of the finest protected natural harbors in the world. The county includes an area of 1,051 square miles and is bounded on the east by Polk County, on the west by Hillsborough Bay, Old Tampa Bay and Pinellas County, on the south by Tampa Bay and Manatee County and on the north by Pasco County and Polk County. 2. Average mean annual temperature in Tampa is 72.2 degrees (F). The normal daily fluctuations in temperature in the winter months are from the low 40's to the low 70's, while during the summer months the temperature ranges from the low 70's to the low 90's. Average annual rainfall is 42.86 inches. 3. The terrain is generally flat with a shallow water table. The elevation ranges from sea level to 170 feet above sea level. A topography map is contained at Appendix 1. The county possesses 215 square miles of water area which includes 39 sq. mi. of inland water, 156 sq. mi. of coastal water and 19.8 sq. mi. of territorial water. 3 BASIC PLAN 21 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 B. 4. Notable environmentally sensitive areas include the mangrove swamp and coastal marshes along, and adjacent to, the coastline; riverine wetlands; and inland freshwater wetlands throughout the county. Land use patterns for the county are reflected on Planning Commission maps held under separate cover. Major drainage basins are shown in Appendix 2 and the 100 year flood plain is shown in Appendix 3. These subjects are covered in detail in the County Comprehensive Plan, Future Land Use Element. 5. All coastal areas of the county bordered by Tampa Bay and Hillsborough Bay and areas along the three county rivers are considered hazard areas for hurricane storm surge. Low lying areas along the three county rivers and certain areas in the northwest, north and southeast inland areas are considered fresh water flood prone areas. Heavy development has occurred in many of the flood prone areas in the County. 6. The official Hillsborough County Hurricane Guide which is provided annually shows the areas in the county vulnerable to hurricane storm surge. The vulnerable areas are color coded by evacuation level for each hurricane category. Hazard Analysis 1. Hurricanes and Tropical Storms a. Because of its unique geographical location and configuration, Florida is the most hurricane prone state. Hurricanes are the greatest natural disaster threat to Hillsborough County. The hurricane of record for the 20th century in Tampa Bay was in October 1921 when a Category 3 hurricane passing within 30 miles of Tampa caused 6 deaths and $1,000,000 in damage. Two other hurricanes of note hit Tampa Bay within 2 1/2 weeks of each other in September-October 1848 causing 15 and 10 feet of storm surge. Altogether, 61 hurricanes and tropical storms passed within 65 nautical miles of Tampa since 1851 which equates to an occurrence every 2.57 years. There have been numerous other storms which have affected the area causing protective actions and damage. b. In September 1985, Elena threatened the area and caused the Tampa Bay region to conduct a major evacuation of over 500,000 people. The county sustained substantial flooding from Tropical Storm Josephine in October 1993. Hurricane Georges caused a mandatory evacuation of coastal areas and mobile homes in September 1998, however caused minimal damage. A total of six hurricanes/tropical storms threatened the county from 1995-2001 resulting in voluntary 4 BASIC PLAN 22 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 evacuation advisories. None of these storms made direct hits, so minimal, or no, damage resulted. The storms were as follows: Tropical Storm Erin (August 1995), Hurricane Floyd (September 1999), Tropical Storm Harvey (September 1999), Hurricane Irene (October 1999), Hurricane Gordon (September 2000) and Hurricane Gabrielle (2001). c. The 2004 hurricane season was unprecedented in modern times in the State of Florida. Hurricanes Charley, Frances, Ivan and Jeanne, as well as Tropical Storm Bonnie, all hit Florida in a 48 day span, the most tropical activity in one state in 120 years. All four hurricanes either threatened or struck Hillsborough County. Two of the storms Frances and Jeanne traversed through the county after making landfall on the East Coast. Both West Coast storms, Charley and Ivan, were projected to directly impact our county as they approached Florida, however, Charley struck south of Tampa and Ivan passed to our west and impacted the northern Gulf Coast. Both these storms made landfall as Category 4 hurricanes. Frances and Jeanne caused substantial damage with flooding, extensive amount of debris and significant power outages, even though no winds were recorded in the hurricane force category. d. The three major hazards produced by a hurricane are storm surge, high winds and rainfall. (1) Storm surge is the rise in water level in coastal areas caused by the wind and pressure forces of a hurricane. The more intense the hurricane, the higher the surge will be. The output of the National Oceanic and Atmospheric Administration (NOAA) storm surge prediction model (SLOSH) shows that storm surge height of 28 feet or more above sea level could impact certain Hillsborough coastal and riverine areas under a worst case Category 5 hurricane. (2) The high winds of a hurricane also present significant dangers to the populace. This hazard especially applies to structures unable to withstand the stress and uplift forces from hurricane force winds (winds from 74 to more than 155 miles per hour). Structures most vulnerable to hurricane force winds are mobile homes and substandard housing. (3) In addition, hurricane winds can create hazardous conditions from flying glass from high rise buildings as well as homes unprotected by shutters or plywood boarding. 5 BASIC PLAN 23 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (4) 2. 3. Rainfall varies with hurricane size, forward speed and other meteorological factors. Residents of the county must be aware of flooding that may result from a hurricane. This is especially true for areas along rivers which are major drainage systems and low lying areas. Rainfall may continue to be heavy after a storm loses hurricane status. The rainfall associated with a hurricane is from 6-12 inches on average, with higher amounts common. Tornadoes a. Florida ranks third in the United States in the number of tornado occurrences, and considering tornadoes per square mile, Florida is first in the nation. During the period of 1950-2009, 3031 tornadoes caused 158 fatalities and 3,270 injuries with $1.48 billion property damage in the state of Florida. During that period, Hillsborough County experienced 128 tornadoes resulting in four fatalities and 192 injuries with $24 million in property damage. b. Tornadoes in Florida are difficult to predict and appear with little or no warning. Instantaneous destruction may occur when a funnel cloud touches down over land and becomes a tornado. When a funnel cloud touches down over water, it is called a waterspout. Most Florida tornadoes are small and short-lived and only touch the ground for brief periods of time. They cause localized destruction which is difficult to protect against. Downbursts accompanying thunderstorms can also cause damage similar to that of a tornado. Flooding - The greatest flood threat comes from hurricane storm surge which can cause widespread damage throughout coastal areas, estuaries and areas adjacent to rivers. Localized flooding from rainfall can adversely affect many coastal and inland sections of the county as well, including low areas along the Alafia, Little Manatee and Hillsborough Rivers. Hillsborough County experienced excessive flooding in September 1988 when I-4 near Plant City was cut off for several days and numerous residences in the county were flooded. Rainfall caused by the El Nino weather system caused extensive flooding throughout the county over an extended period of time during the time frame from late 1997 through the spring of 1998. In addition, substantial flooding was caused by Hurricanes Frances and Jeanne in 2004. Localized flooding from strong thunderstorms is quite common during the summer rainy seasons and occurs on basically an annual basis. 6 BASIC PLAN 24 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 4. Thunderstorms a. Florida is one of the most thunderstorm prone states and Tampa has been called the "thunderstorm capital of the nation". Thunderstorms provide rainfall that is generally beneficial; however, there is often the associated damage from lightning, wind and flooding. High winds from thunderstorms can cause damage to structures and lightning can cause fires and disable electrical power equipment. b. During the period from 1950 to 2009, Hillsborough County experienced 365 wind events (wind speed 58 mph or greater) with $16.4 million in property damage. There were 254 hail events (3/4 inches or more) with $1.2 million in property damage and $15.3 million in crop damage. c. Florida is the leading state in the nation in lightning deaths and injuries. Lightning killed 462 people and injured 1,766 people in Florida during the period 1950 - 2008. During the same period, lightning caused 32 deaths and 122 injuries in Hillsborough County. Lightning has often been called the underrated killer, since during an average year, more people die from lightning nationwide than from all hurricanes and tornadoes combined. Lightning may strike people directly or it can cause death and injury from fires it initiates. 5. Airplane Crash - Tampa International Airport (TIA) handles approximately 18.3 million passengers and 210 million pounds of cargo a year (2008 data). Over 30 passenger and cargo airlines serve the airport. The possibility exists for the crash of a large commercial aircraft resulting in mass casualties. Military aircraft utilizing MacDill Air Force Base (AFB) are also a potential hazard. 6. Hazardous Materials - The threat from hazardous materials exists in two forms. The first is from fixed facilities within the county and the second is the threat from materials that are transported within or through the county. a. One of the largest potential threat areas is the Port of Tampa which stores and handles large quantities of hazardous materials including anhydrous ammonia, liquefied petroleum gas (LPG), petroleum and industrial chemicals on a daily basis. The Port is the largest port in Florida for area and tonnage. In addition, there are numerous fixed facilities in the county that store and utilize significant amounts of a variety of hazardous materials. b. Tampa is the major industrial and commercial center on the west 7 BASIC PLAN 25 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 coast of Florida. The county sits astride segments of I-4, I-75 and I275 and is a major rail center. One of the major industries in this area which makes use of those transportation systems is the phosphate industry, a major user of hazardous materials (Hazmat). c. The movement of Hazmat for commercial and government use by air, boat, rail, vehicle and pipeline occurs on a daily basis within Hillsborough County. Possible emergency situations include: exposure to radioactive materials; seepage or spillage of toxic chemicals or gasses; explosives that damage large areas, or set off chain reactions of fires or explosions; and fires involving chemicals. In general, hazardous materials could include: (1) (2) (3) (4) (5) (6) (7) Munitions used by the military Radioactive materials used by medical facilities, industry, universities or produced by the phosphate industry Highly flammable jet fuels Herbicides and pesticides Petroleum and related products Natural and propane gas Chemicals and allied products. d. Hillsborough County is beyond the ingestion exposure pathway Emergency Planning Zone (50 miles) of the nearest nuclear reactor in Crystal River. e. The Extremely Hazardous Substances (EHS) data base provides details on those facilities required to provide information on the hazardous materials they possess. 7. Coastal Oil Spill - The Port of Tampa and Port Manatee are major terminuses for petroleum products for west Florida. Accordingly, Tampa Bay is vulnerable to oil spills from shipping accidents. The last major oil spill in August 1993 was caused by a collision of a freighter and two tugs, one pushing a barge carrying 255,000 barrels of Jet A gasoline and one pushing a barge containing 88,000 barrels of diesel fuel. This spill caused significant ecological and economic damage to shoreline and beaches of Pinellas County. 8. Terrorism - The Tampa area contains numerous targets of opportunity for potential terrorist groups. Being one of the top 15 media markets in the country, containing a major seaport and international airport and housing a major military base with a worldwide orientation are all among the many factors which could attract terrorist activity to the area. An incident involving weapons of mass destruction (WMD) by a terrorist organization 8 BASIC PLAN 26 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 using chemical, biological or nuclear substances is a distinct possibility in light of the contemporary worldwide terrorist threat. 9. Wildfires, Forest and Brush Fires - During prolonged dry periods, fire hazard is increased in those areas of the county having stands of trees, improved pasture and grasslands. The scenario, especially in concert with below normal water supplies, presents a substantial hazard to the community. 10. Sinkholes - Due to the fluctuation of groundwater and various other geologically and meteorologically related conditions, areas of the county are subject to severe ground settlement. These conditions can cause sinkholes with commensurate property destruction. 11. Extreme Temperatures - The Christmas freeze of 1989 showed the vulnerability of Hillsborough County to extremely cold weather. This freeze caused widespread and prolonged power outages throughout the county as well as the whole state of Florida. Although not as serious a threat as the cold weather scenario, hot weather conditions in the summer, especially when combined with drought conditions, could adversely affect the electrical power generating capacity in the county and the remainder of the state. Such conditions can cause problems with regard to public safety, health and welfare. The county has a joint county/municipal/Tampa Electric Plan for responding to widespread power outages. 12. Civil Disturbances - The City of Tampa, like most large metropolitan areas, is subject to civil disturbances caused by social, ethnic and economic unrest. World events can also be a cause of civil disturbances, especially due to the presence of a large military base in the community. In addition, Tampa has two major universities and a large community college which could possibly be the source of civil disturbances under various circumstances. The most recent civil unrest of any consequence was in February 1987 when tensions in the College Hill area of Tampa erupted into violence over a several day period. 13. Mass Immigration - A large scale immigration, primarily from Caribbean nations could impact the services the county provides, however is not envisioned to be a major impact as would be the case in southeast Florida. The county has a Mass Immigration Plan oriented primarily to the provision of human services to a surge of immigrants. 14. Drought - Lack of rainfall over extended periods of time can cause drought conditions which can adversely affect the county's sizable agricultural sector and can cause wells to go dry thereby affecting potable water supplies to residents with wells. 9 BASIC PLAN 27 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 15. Exotic Pests and Diseases – The agricultural sector of the county is subject to the impacts of exotic pests and diseases such as Mediterranean fruit flies and citrus canker. Both of these affected the county during the decade of the 90’s. Impact is generally limited to the agricultural sector. 16. Disease and Pandemic Outbreaks – The United States and all political subdivisions are subject to an incursion of various infectious diseases. Such outbreaks normally involve more than one county and will require close coordination with health officials at local, state and federal levels. 17. Critical Infrastructure disruption – The potential exists for disruptions to electrical power (See Extreme Temperatures above), gas pipelines or other segments of the infrastructure. Also, disruptions to computer systems can occur through accidental or intentional acts (i.e. cyber terrorism). 18. Special Events – Hillsborough County hosts several professional sports teams, the most notable being the Tampa Bay Buccaneers and the Tampa Bay Lightning. On occasion, because of the local professional team presence and the location of Tampa, the city hosts large scale sports events, such as the Super Bowl. These activities of themselves do not pose any threat to the county. However, national sporting events do lend themselves to be the targets of terrorist activity or civil disturbances. 19. Major Transportation Incidents – Hillsborough County contains three interstates (I-4, I-75 and I-275) and several major state roads. There are two major airports (Tampa International and MacDill Air Force Base) and three intermediate sized airports (Peter O Knight, Plant City and Tampa Executive Airport). A major transportation incident is a distinct possibility and could cause significant problems, especially if combined with a terrorist act or Hazmat incident. 20. See Appendix 4 for a Hazard Vulnerability Matrix. 10 BASIC PLAN 28 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 C. Demographics 1. Population Data 2009 Estimated Population 2025 Projection Unincorporated County 824,380 1,032,950 Tampa 350,150 425,900 Plant City 34,860 43,750 Temple Terrace 24,620 29,400 1,234,010 1,532,000 Total Persons/ Sq. mi. 1,174 2. Hillsborough County is the 4th most populous county in the state. The county has the 8th largest school system in the United States with approximately 192,000 students and 25,000 employees (2009 data). The University of South Florida (USF) has a total enrollment of 39,852 students at its Tampa campus (Fall 2009). 3. According to the Planning Commission, the demographic makeup of the county is white 76%, black 16%, Asians 3%, other race 5%. 4. According to the Census Bureau’s 2008 American Community Survey, seasonal residents add approximately 20,000 to the population. Migrant laborers located mostly in the eastern and southern parts of the county add about 500 people according to these Census figures, but this number is greatly under estimated for harvest season. Hillsborough County has 165 hotel properties with 21,759 rooms with an occupancy rate of 53.4% (2009 Convention and Visitors Bureau data). Tourists and visitors to the county are concentrated in the downtown Tampa / Airport area, the University / Busch Gardens area and along the I-75 corridor. The county’s homeless population was estimated to be 9,566 in 2009 by the County Homeless coalition. There are homeless people throughout the county, but most are concentrated within the City of Tampa 5. Annual special events occurring in Hillsborough County such as the Florida State Fair, Gasparilla Festival, Strawberry Festival and activities at Raymond James Stadium increase the population for the duration of the events. Busch Gardens, a significant tourist attraction, also causes increases 11 BASIC PLAN 29 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 in population on a daily basis. 6. About 400,000 people would be considered at risk under a worst case Category 5 hurricane, (Tampa Bay Regional Planning Council Statewide Regional Evacuation Study, 2010). 7. Homes in the county are, by and large, one or two stories, constructed of cement block or wood and without basements. There are numerous mobile homes which are located throughout the county with an estimated population of 65,318 (2010 Tampa Bay Regional Planning Council estimate) which are vulnerable to hurricane winds and tornadoes. 8. The Planning Commission estimates the population by age groups (2007): under 18: 25%, 18 – 24: 8%, 25 – 44: 29%, 45 – 64: 26%, and 65 + 12%. 9. The county has 14 hospitals with an approximate 4300 bed capacity and 29 nursing homes with an approximate 4,300 bed capacity. Four hospitals with an estimated 1,500 bed capacity and four nursing homes with an estimated 475 bed capacity are in potential hurricane evacuation zones. 10. With approximately 12% of the county's population over 65 years of age, assumptions can be made that there are approximately 12,000 elderly people with special medical needs. Allowing for another 10,000 people less than 65 years of age with special needs, there would be an estimated 22,000 people in the county who would be in the special needs category. According to the Deaf Services Center, there are over 200,000 people deaf or hard of hearing, with over 53,000 profoundly deaf, in the Tampa Bay area. 11. According to the Hillsborough County Sheriff’s Office, the average daily census of the county jail system as of November 2009 was 3488. The two county jails are located at 1201 Orient Road and 520 Falkenburg Road. According to the Florida Department of Corrections, the average daily census for the only state detention facility in Hillsborough County, the Hillsborough Correctional Institute at 11150 Highway 672 in Riverview, was just under 300. 12. The County has a relatively large Hispanic population. Planning Commission data (2009) shows that approximately 22% of the population is of Hispanic origin. Many of these people speak Spanish as their native tongue. Also, relatively small percentages of the population speak languages such as Creole, Korean, Vietnamese and other various languages. 12 BASIC PLAN 30 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 D. Economic Profile 1. The 2008 annual average labor force was 605,536 with 564,724 actually employed. According to TBRPC (2004 date), the following is employment by industry: a b. c. d. e. f. g. h. i. j. k. l. Construction Education & Health Services Financial Activities Information Leisure & Hospitality Manufacturing Natural Resources & Mining Other Services Professional & Business Services Public administration Trade, Transportation and Utilities Unclassified 6% 10.7% 9.2% 3.6% 9.1% 4.9% 2.0% 2.6% 22.0% 4.4% 19.4% 0.2% 2. The average unemployment during 2008 was 6.3%. 3. The average residential sales price for 2009 was $170,932. The ad valorem tax base for 2007 was $87,387,474,000. 4. In the private sector, the largest employers (2009 data) were Verizon Communications, Publix Food Centers, Bank of America, St. Joseph’s Hospital and Busch Entertainment. The largest public employers (2009 data) were University of South Florida, Hillsborough County School System, Hillsborough County Government, Tampa International Airport, and MacDill Air Force Base.. 5. III Median income for households was $50,572 (2009 data). CONCEPT OF OPERATIONS A. General 1. The emergency management program addresses the four integral components of emergency management: preparedness, response, recovery and mitigation. This CEMP addresses these components in detail. In an overall pictorial, the diagram at Appendix 5 summarizes the emergency management system. 2. The basic concept for emergency operations in Hillsborough County calls for a coordinated effort and graduated response by personnel and equipment 13 BASIC PLAN 31 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 from municipal, county and other disaster support agencies in preparation for, and in response to, local disasters. The municipal governments of the cities of Tampa, Plant City and Temple Terrace bear the initial responsibility for disaster response and recovery operations within their jurisdiction. When a municipality’s resources are inadequate, assistance will be requested from the county. If the requested assistance is beyond the county's capability, it will request state and federal assistance from the State Emergency Operations Center (SEOC). To ensure an adequate and timely response by emergency personnel and the maximum protection and relief to citizens of Hillsborough County prior to, during and after a disaster, the concept also provides for: a. Preparation for, and mitigation of, natural and manmade disasters. b. Early warning and alert of citizens and officials. c. Reporting of all natural disasters between levels of government. d. Establishment of the Emergency Operations Center (EOC) and the organization for command and control of emergency response forces. e. Movement of citizens from natural disaster danger areas to shelters or safe areas. f. Use of increased readiness conditions and response checklists for hurricanes. g. Shelter and care of evacuees. h. Damage assessment reports and procedures. i. Return of evacuees when authorized by the appropriate authorities after the disaster danger has passed. j. Recovery operations. 4. The EOC will be activated for all incidents requiring a significant dedication of resources and/or extraordinary inter-agency coordination outside the realm of normal, day to day emergency situations responded to by law enforcement, fire and Emergency Medical Services (EMS) agencies. 5. The EOC Operations Group, under the leadership of the County Administrator, will manage the county's response to emergencies or disasters. 6. In accordance with Homeland Security Presidential Directive (HSPD)-5, 14 BASIC PLAN 32 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Management of Domestic Incidents, the county follows the National Incident Management System (NIMS) for disaster management. NIMS provides a consistent approach to prepare for, prevent, respond to and recover from disaster occurrences regardless of cause, size or complexity. This system integrates effective practices in emergency preparedness and response into a comprehensive framework for incidental management. Use of the Incident Command System (ICS) is integral to NIMS. There will be instances when incident management operations depend on the involvement of multiple jurisdictions, functional agencies and emergency responder disciplines. These instances require effective and efficient coordination across a broad spectrum of organizations and activities. NIMS provides the framework for such instances by using a systems approach to integrate the best of existing process and methods into a unified framework for incident management. This framework forms the basis for interoperability and compatibility that will, in turn, enable a diverse set of public and private organizations to conduct well integrated and effective incident management operations. It does this through a core set of concepts, principles, procedures, organizational processes, terminology and standards requirements applicable to a broad community of NIMS users. The benefits of NIMS include the following: 1) Standardized organizational structures, process and procedures. 2) Standards for planning, training and exercising, and personal qualification standards. 3) Equipment acquisition and certification standards. 4) Interoperable communications process, procedures and systems. 5) Information management systems. B. 7. The county and all three municipalities are signatories to the Statewide Mutual Aid Agreement. If resources within the county are insufficient for disaster response and recovery operations, mutual aid will be requested from the SEOC, or other local jurisdictions in the state. 8. During disaster operations, numerous private sector and private nonprofit organizations provide resources. Included among these are the American Red Cross, Salvation Army (ARC), various non government organizations (NGO), United Way, Chambers of Commerce, etc. Many of these groups will participate in relief supply activities conducted at the State Fairgrounds or Points of Distributions as described in Annexes K and O. Levels of Disaster Florida Statute 252 defines a disaster as any natural, technological, or civil emergency that causes damage of sufficient severity and magnitude to result in a 15 BASIC PLAN 33 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 declaration of a state of emergency by a county, the Governor, or the President of the United States. F.S. 252 also identifies disasters by the severity of resulting damage, as follows: C. 1. Catastrophic disaster - one that requires massive state and federal assistance, including immediate military involvement. 2. Major disaster - one that will likely exceed local capabilities and require a broad range of state and federal assistance. 3. Minor disaster - one that is likely to be within the response capabilities of local government and to result in only a minimal need for state or federal assistance. 4. Emergency - Any occurrence, or threat thereof, whether natural, technological, or manmade, in war or in peace, which results or may result in substantial injury or harm to the population or substantial damage to or loss of property. Organization 1. Normal Hillsborough County is administered by a Board of County Commissioners (BOCC) consisting of seven elected officials, with one acting as chairman. The County Administrator is appointed by, and reports to, the Board of County Commissioners. (See Appendix 6 to Basic Plan for a county organizational chart). 2. Emergency a. Under emergency conditions, the county transforms to a specialized disaster response organization as explained below (See Appendix 5 & 7 diagrams). b. The Board of County Commissioners, as the governing body of Hillsborough County, a political subdivision of the State of Florida, is vested with certain authority with regard to emergency management pursuant to Chapter 252, Florida Statutes. One aspect of such authority is the power to declare a "State of Local Emergency". In recognition of the necessity for cooperation and coordination with the other local government and law enforcement authorities within the county in the event of such a local emergency, the BOCC has chosen to delegate its powers under Chapter 252 in two respects. With regard to the powers to declare a state of emergency, to order an evacuation, to order re-entry, and to declare a 16 BASIC PLAN 34 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 termination of the state of emergency, that authority is delegated to an Emergency Policy Group (EPG), which is comprised of the following officials: Emergency Policy Group Chairman of the BOCC (Group Chief) Alternate Vice Chairman of the BOCC Vice Chairman of the BOCC BOCC Member County Commissioner (Appointed by the BOCC) BOCC Member Mayor, City of Tampa Chairman, City Council Mayor, City of Temple Terrace Vice Mayor Mayor, City of Plant City Vice Mayor Sheriff, Hillsborough County Chief Deputy Sheriff Note: A representative from the Clerk of Circuit Court will attend all EPG meetings to formally record procedures and decisions. In the absence of the Chairman of the BOCC, the ranking county commissioner, either by title or seniority, shall serve as Group Chief. No quorum is needed to exercise the authority delegated, but action shall be taken by majority vote of those members present. c. During a state of local emergency, the EPG will implement appropriate portions of Hillsborough County Ordinance 06-13 (emergency management ordinance) (e.g. price gouging, curfew, restrictions on sale of certain items, etc.). d. The EPG formulates general policy during declared disasters. A diagram depicting the policy making process is reflected in Appendix 8. e. With regard to the other powers conferred by Chapter 252, once an emergency has been declared, all remaining authority under paragraph 252.38 (6) (e) is delegated to the County Administrator. (1) This authority pertains to: 17 BASIC PLAN 35 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 a Performance of public work and taking whatever prudent action is necessary to ensure the health, safety, and welfare of the community. b Entering into contracts. c Incurring obligations. d Employment of permanent and temporary workers. e Utilization of volunteer workers. f Rental of equipment. g Acquisition and distribution, with or without compensation, of supplies, materials, and facilities. h Appropriation and expenditure of public funds. (2) The County Administrator will be responsible for full activation of this plan and for directing preparedness, response, recovery and mitigation operations. (3) In pursuit of emergency duties, the County Administrator shall utilize all available resources of county government as reasonably necessary to cope with the situation. This authorization includes the authority to make immediate expenditures to cope with the emergency. f. The Executive Support Group is comprised of executive officers with expertise vital to the successful execution of disaster operations. They will assist the County Administrator and the Emergency Policy Group as required and will ensure the cooperation and coordination of personnel and agencies under their jurisdiction (See Appendix 9). g. The EOC Operations Group is comprised of representatives of the various governmental and non-governmental agencies necessary to ensure a complete and functional operations staff to support the County Administrator and the Director of Emergency Management. They will provide liaison between the EOC and their respective agencies. They will provide expert advice and services to the Emergency Policy Group as required. (See Appendix 10 for EOC Operations Group staffing requirements). h. The EM Director is responsible for maintaining the operational 18 BASIC PLAN 36 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 readiness of the EOC. He will ensure all appropriate operating instructions and checklists, which will be implemented during disasters, are developed and available to support this plan. Each agency designated as a member of the EOC Operations Group will also ensure that appropriate operating instructions are developed and available to guide their activity during disaster response and recovery operations. The EM Director is also responsible for overseeing the mutual aid process for disaster operations. i. Emergency Support Functions (ESF) (1) Coordination of disaster response and recovery activities will be facilitated by using emergency support functions. Hillsborough County will use 18 ESFs to align county response and recovery activities with those of the state. Each ESF will have a primary agency or agencies designated based on their orientation, capabilities and resources. Numerous other agencies will be designated as support agencies within each ESF. (See Appendix 11 for a matrix identifying primary and support agencies for each ESF). (2) A brief description of each of the 18 ESFs follows. Functional annexes of this plan (Annex A through R) address each of the ESFs in more detail. ESF 1 - Transportation Provides coordination of transportation support to the public, county departments and other government and private agencies and voluntary organizations requiring transportation to accomplish disaster evacuation, response and recovery missions. ESF 2 - Communications Provides coordination of telecommunications support necessary to conduct disaster response and recovery operations including the restoration of downed communications systems. ESF 3 - Public Works and Engineering Provides public works and engineering support necessary to restore the community's infrastructure. Includes the areas of debris clearance and disposal, temporary construction of emergency access routes, restoration of critical public services, restoration of 19 BASIC PLAN 37 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 water and waste water systems, construction management and inspection, and emergency demolition or stabilization of damaged structures. ESF 4 - Firefighting Detects and suppresses fires resulting from, or occurring coincidentally with, a disaster. ESF 5 - Information and Planning Collects, analyzes and disseminates appropriate information on emergency operations which facilitates decision making in response and recovery operations. ESF 6 - Mass Care and Human Services Coordinates efforts to provide sheltering, feeding and emergency first aid. ESF 7 - Resource Support Locates, procures and provides required resources in support of emergency operations. ESF 8 - Health and Medical Services Provides a coordinated response to public health and medical needs following a disaster. ESF 9 - Search and Rescue Locates, rescues and provides immediate medical treatment to victims who are lost, isolated or trapped as a result of a disaster. ESF 10 - Hazardous Materials Responds to an actual or potential release of hazardous materials. ESF 11 - Food and Water Identifies, secures and arranges for the transportation and distribution of food and water to disaster victims. ESF 12 - Energy Coordinates the restoration of energy systems and availability of petroleum products for response and recovery operations. ESF 13 - Military Support 20 BASIC PLAN 38 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Coordinates the use of military assets, including National Guard and active duty forces, in support of emergency operations. ESF 14 - Public Information Coordinates and disseminates appropriate information to the public during emergency operations. ESF 15 - Volunteers and Donations Coordinates the effective utilization of disaster volunteers and donated goods during response and recovery operations. Manages the county's relief supplies reception and distribution system. ESF 16 - Law Enforcement Coordinates law enforcement activities during evacuation, response and recovery operations to include law and order, traffic control, security and reentry operations. ESF 17 - Animal Protection Coordinates animal protection activities for both small and large animals to include emergency medical care, evacuation, rescue, temporary confinement, shelter, food and water, identification for return to owners and disposal of dead animals. • j. ESF 18 – Business Continuity Coordinates evacuation, response and recovery operations with the business community. Internal EOC Operations (1) The EOC is a unique environment. Members of the EOC Operations Group represent many organizations which have numerous and varied responsibilities in response and recovery operations. EOC Operations Group representatives can commit resources of their respective organizations and also act as a conduit for tasks to be passed from the EOC to their organizations. Accordingly, EOC Operations Group representatives are directly responsible only to their organization and to the EM Director. (2) Many organizations in the EOC are included as part of one or 21 BASIC PLAN 39 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 more ESFs. For each ESF, primary and support organizations are identified. These ESF groupings are designated to coordinate resources and mutual support within and between various functional areas. The agency designated as primary is responsible for coordinating resources and supporting agencies will assist as needed. (3) D. To facilitate span of control and to ease the flow of communication and coordination, the EOC will also use a modified Incident Command System combined with ESFs during activations. Similar functions will be grouped together with an EOC staff member appointed to oversee activities within each grouping. The groupings will be Operations, Logistics, Human Needs and Administration & Plans. EOC staff members will provide assistance to the areas in these groupings and facilitate transmission of requests and information to the EM Director. (See Appendix 12 for a diagram depicting this organizational concept). k. Response and recovery periods tend to overlap. Organizationally, the EOC will operate in similar fashion for both response and recovery operations. As additional agencies are needed on the EOC Operations Group, they will be phased into this Group in the EOC. The EOC will coordinate recovery operations with federal and state representatives (see Recovery Section). l. Mitigation Activities. On a day to day basis, mitigation activities are coordinated by the Hazard Mitigation Section of the Planning & Growth Management Department. Disaster related mitigation activities will be carried out through the same emergency management system as structured for response and recovery. See the mitigation section at the back of the plan for further information on mitigation. Direction and Control 1. The EOC serves as the centralized direction and control point for all major disasters. The County Administrator provides direction for county disaster operations. The EM Director manages EOC emergency operations with the assistance of the EOC staff and the EOC Operations Group. Members of the EOC Operations Group maintain continual contact with their department or agency command centers to ensure proper coordination of all disaster response and recovery operations. 2. The EM Director will coordinate any required operational, logistical and administrative support needs of EOC Operations Group personnel. EOC 22 BASIC PLAN 40 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Operations Group personnel will coordinate support needs for their personnel in the field as assisted by the EM Director, if required. 3. The EOC is activated and managed by the EM Director or his representative. When activated for response and recovery operations, designated members of the EOC Operations Group will provide representation at the EOC. Representation in the EOC will include only those agencies needed to work the disaster at hand. Under activation status, departments and agencies will ensure designated EOC Operations Group positions are staffed on a 24 hour basis. Twelve hour shifts, with shift changes at 7 am and 7 p.m. will be followed. Deviations to this schedule must be cleared with the EM Director or his representative. 4. The EOC may be activated at different levels depending on the status of the emergency or disaster situation: 5. a. Level 3 - Monitoring phase. Notifications made to selected EOC Operations Group members as deemed appropriate. b. Level 2 - Partial EOC activation. Core Group and others as required in the EOC. The total EOC Operations Group is alerted. The EOC is under extended hours of operations (possible 24 hours). c. Level 1 - Full EOC activation. The total EOC Operations Group is in the EOC at 24 hour operations. Messages and Information Flow a. The automated messaging system used in the EOC is E-Team. The system is installed on lap top computers set up in the Operations Room and the Citizen Action Center (CAC). Requests for assistance or information are entered into the system. Requests from citizens are transmitted to applicable action agencies in the Operations Room by CAC members. The system is also used for coordination between various ESFs in the Operations Room. Action agencies will indicate on E-Team the actions taken to resolve issues presented. All messages will be monitored at a Message Control Desk staffed by a representative from Emergency Dispatch Center (EDC). Periodically, an EOC operations officer will monitor E-Team to ensure actions are being addressed and completed satisfactorily. (Also see Annex E and the EOC Operations Guide). b. The EM Director is responsible to ensure EOC Operations Group members are provided necessary information through individual contact or by announcements over the EOC public access system. 23 BASIC PLAN 41 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 6. Communications systems used during emergency operations to support the direction and control system include land line and cellular telephone, internet and radio systems (i.e., Statewide Satellite Communications System, 800 MHZ, Radio Amateur Civil Emergency Services (RACES) systems, etc.). (See Annex B for further discussion of communications systems). 7. Municipalities will establish their own EOCs for emergency operations. Municipality representatives serve on the EOC Operations Group to coordinate activities between county and municipal response and recovery elements. 8. During an actual or imminent major disaster, the County Administrator will call together the Emergency Policy Group and recommend such actions as a Declaration of a State of Local Emergency and an Evacuation Order. All executive orders or proclamations issued by the EPG shall indicate the nature of the disaster, the area or areas threatened, and the conditions creating the disaster or threat. The contents of such orders shall be promptly disseminated through the media. 9. Local Disasters As a result of a localized disaster such as a tornado, flooding, fire or Hazmat, the EM Director, or his representative, will activate portions of this plan as required to meet the emergency situation. The principle of graduated response will be used in dealing with a localized disaster. The initial response will come from emergency personnel and equipment located within the jurisdiction where the disaster occurs. In the unincorporated areas of the county, this initial response will come from the Sheriff's Office or County Fire Rescue Department. Additional resources can be brought to bear by the EOC if the situation warrants. 10. Major Disaster (Hurricanes, etc.) a. Normally, hurricanes are a relatively slowly developing threat and preparation time is available. Preparation activities by emergency management personnel and other emergency response agencies will be governed by conditions presented by the impending situation. The EOC staff will monitor weather conditions as received from the National Weather Service (NWS) and other sources. The EM Director will establish and announce increased alert conditions as necessary. b. While a local disaster may occur in a specific section of the county or a municipality, a major disaster like a hurricane most likely will effect the entire county. The destructive nature of the disaster will require coordinated response between each level of government and 24 BASIC PLAN 42 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 other response agencies in the county. Portions of this plan may be activated in preparation for a major disaster by the County Administrator or representative. The full scope of the plan will be activated by the Emergency Policy Group. c. The hurricane is a regional phenomenon. The evacuation of one county will critically affect, and be affected by, the concurrent evacuation of adjacent counties. Continuous communications and coordination between the counties of the Tampa Bay Region are imperative to ensure an efficient, effective evacuation of the vulnerable areas. Of primary importance is the exchange of information between county decision makers, through their Emergency Operations Centers, concerning scenario identification and timing for issuance of evacuation orders. d. The primary means of ensuring a coordinated effort in response to a major disaster will be through the EOC Operations Group. The Group, which has representatives of all the political entities and other disaster preparedness oriented agencies within the county, will meet whenever a hurricane, or other major disaster, presents a direct threat to Hillsborough County. The County Administrator, assisted by the EM Director, will make recommendations concerning evacuation to the Emergency Policy Group (EPG) which will make the final decision regarding proposed evacuation. The EPG will issue the Evacuation Order and appropriate law enforcement authorities will execute the Order in accordance with this plan. The EOC will act as the focal point for coordinating all response, recovery and re-entry activities. e. Areas in Hillsborough County that will be most vulnerable from a direct hit or near miss of a hurricane include low-lying coastal areas, low-lying riverine areas, mobile homes and substandard housing. All mobile homes will be evacuated during any hurricane. The evacuation of low-lying areas will be determined and ordered based on the projected severity of the hurricane and its associated storm surge. f. In most cases, initial recommendations will be for early voluntary evacuation of citizens away from threatened areas. The recommendation for a voluntary evacuation will normally be followed in sequence by the Emergency Policy Group issuing a Declaration of a State of Local Emergency and an Evacuation Order for designated threatened areas. In accordance with Florida Law, such evacuation orders are mandatory. The evacuation will be made under the control of municipal, county and state law enforcement officers. 25 BASIC PLAN 43 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 g. Emergency transportation will be provided to assist during evacuation. Buses and vans will transport evacuees unable to drive or without transportation. Buses, ambulances and special vehicles will be needed to evacuate hospitals in vulnerable areas. (See Annex A, Transportation). h. Plans will include procedures to assist the elderly and disabled during any mass evacuation. i. Public shelters, operated by the Red Cross, will be made available to citizens desiring to use them. Shelters will be staffed by Red Cross, law enforcement, RACES, School Board and EMS personnel and will contain pre-stocked food supplies. Certain shelters under the supervision of the Health Department will be dedicated to those people with special medical needs. j. After landfall, re-entry into damaged areas will be strictly controlled. Response and recovery operations will be coordinated by the representatives of the various emergency response agencies from the EOC. As the recovery process continues, coordination of longer term recovery activities may be assumed by the various response agencies at their normal operating locations. 11. All county departments, constitutional authorities, municipalities and other public/private entities mentioned in this plan will operate in accordance with their authorized standard operating procedures. All applicable agencies will develop plans and procedures to support concepts and activities reflected in this plan. 12. On-Scene Incident Command System a. Effective and efficient command of an incident is essential to prevent loss of life, decrease the extent of injuries and to limit the amount of property damage. A structured Incident Command System, well understood by responding agencies in advance, will insure smoother operations at a disaster scene. b. The Incident Command System is a multi-discipline, multijurisdictional system in which responsibilities and duties of those persons holding key positions have been pre-designated. The system is capable of expanding or shrinking as the situation warrants. c. All responder agencies must adopt and follow the incident command concept in order for it to be effective. Further, each agency is responsible to plan and train for their assigned areas of response or 26 BASIC PLAN 44 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 support. A listing of these responsibilities by agency is provided at Appendix 13. E. d. The agency to assume Incident Command will be determined by the type of incident encountered. For example, the incident commander for a fire or hazardous materials incident will be the fire department in the jurisdiction involved; the incident commander for a terrorism incident will be law enforcement, etc. An incident command matrix depicting incident command responsibilities for the various kinds of incidents is provided at Appendix 14. e. Command of an incident will be assumed by the first officer on the scene and passed to another officer upon arrival, if deemed necessary. Command should never be changed for sake of change. The incident commander should be the most knowledgeable of that type of incident, not necessarily the most senior. f. The incident commander must assign officers to assist with the various functions necessary to deal with an incident. A traditional chain of command structure must be implemented. A chart depicting a model structure is included at Appendix 15. g. Under events when the EOC is activated, the Incident Commander will coordinate as required with appropriate emergency support functions. Notification and Warning 1. Warning for an emergency requires action on two levels: warning officials and organizations and warning the general public. The extent and method of warnings issued will be determined by the EM Director and County Administrator. The scope of a warning can range from countywide for an event like a hurricane to a limited area of the county for a hazardous materials incident. 2. The EM Director has the overall responsibility for maintaining the county warning points. There are two designated warning points for Hillsborough County, both located at the EOC building at 2711 East Hanna Avenue: a. Primary - Emergency Dispatch Center (EDC), which is also responsible for fire and ambulance dispatch within the unincorporated county, serves as the county's 24 hour warning point. b. Secondary - Hillsborough County Emergency Management activates the EOC under emergency conditions, which then assumes some of 27 BASIC PLAN 45 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 the County Warning Point responsibilities. c. The EOC possesses the capability to operate on a self sufficient basis for an extended period of time. It has a 300KVA generator with a fuel tank and a county refueling station on site. It has an emergency potable water system served by a domestic well and a wastewater holding tank. It also has adequate cooking and sleeping capabilities on site. 3. In the event of a disaster which would render the EOC unusable, an alternate EOC would be established at the Museum of Science and Industry (MOSI). 4. Warning of potential or actual disasters can be received at both the primary and secondary warning points from the following sources: a. National Weather Service (NWS) - The NWS forecasts weather conditions and originates severe weather watches and warnings. Severe weather information concerning the Tampa Bay area is provided by NWS offices in Ruskin and Miami. This information is received at the County Warning Points over the state satellite system by telephone and weather teletype. b. State Satellite Communications System - This system provides capability to transmit voice, high-speed data, facsimile and video communications throughout the state's emergency management network. Besides the 67 terminals located in every county EOC, the system serves all National Weather Service forecast offices in the state, the National Hurricane Center (NHC) and the primary Emergency Alert System (EAS) radio stations. c. Telephone and Local Radio Systems - Warnings of emergencies within the county can be received by telephone or radio, including the 9-1-1 system (See Annex B, Communications). 5. Government at all levels bears the responsibility of providing warning of impending emergencies or disasters. The federal government provides warning to states on threats that are national in scope while states provide warnings to local governments on state-wide threats. County and municipal governments have the primary responsibilities of providing any warnings to the general public. The EM Director has the authority to activate the public warning system. 6. Warning will be made by County Warning Point personnel utilizing all available means of communications to inform and warn county officials, local governments, emergency responders, disaster organizations, other concerned agencies and the public. Notification lists and phone numbers of 28 BASIC PLAN 46 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 key emergency personnel are maintained by both EDC and EOC staffs. The EM Director normally decides which personnel are notified depending on the emergency scenario. The systems available for warning are: a. Normal Telephone System (Including Fax): The Warning Points keep comprehensive listings of telephone numbers to be called for various emergency situations. Faxes can also be used for this purpose. b. E-mail: Advisories can be sent electronically to multiple addresses by e-mail. c. Two-Way Radio - The Warning Points have access to existing radio systems, e.g., police, fire, etc. to warn specific agencies. d. Emergency Alert System (EAS) (formerly the Emergency Broadcast System (EBS)) - County Warning Points can request activation of the EAS by contacting the State Warning Point (SWP). The SWP will activate the system through the primary EAS station in the area. Upon appropriate authentication, participating broadcast stations (radio and television) as well as cable television companies, tuned to the primary EAS station will activate their alert tone transmitters and interrupt their broadcasts to pass the warning message. This system can only alert those individuals who are monitoring the radio/television broadcast at the time of the warning. e. Media - In addition to using the EAS, Warning Points will provide warning information through a Public Information Officer to television, radio and print media. The broadcast media provide a major part of the county's capability to warn the public in a timely manner. Hispanic radio stations are available to provide warning to the Spanish speaking populace. With regard to the hearing impaired, television stations provide the key method of warning this sector. f. NOAA Weather Radio - Ruskin Weather will broadcast warning messages for Hillsborough County over their NOAA Weather Radio network. This system will be activated by a phone call from the EOC to Ruskin Weather. Emergency Management encourages county departments, agencies and all public and private facilities to obtain an inexpensive weather radio receiver in order to have the capability of receiving warning messages. Ruskin Weather is also designated as an alternate to activate the EAS. g. Computer Controlled Telephone Out Dial Systems – The EOC, Sheriff’s Office and Tampa Police possess telephone out dial systems which can be used to provide residences and businesses in 29 BASIC PLAN 47 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 designated areas with public safety or emergency management advisories. h. Mobile Public Address Systems (PA) - An effective means of alerting the populace is law enforcement and fire personnel broadcasting the warning via mobile public address systems. i. Personal Contact - The least efficient method of alerting the populace is door-to-door contact by law enforcement and fire personnel. However, personal contact is a highly effective way of alerting the affected populace, especially for localized disasters. j. F. Port Siren Alert System – this radio based system is activated when a hazardous materials release occurs in the Port area. The alert system can be activated at the EOC or at the three ammonia plants in the Port area. 7. The County Warning Point will notify the State Warning Point of applicable incidents over the Satellite Communications System. (See Annex E, Information and Planning). 8. The two County Warning Points are capable of coordinating any warning with adjacent jurisdictions by Satellite Communications System, telephone and two way radio. Response Operations 1. The Emergency Policy Group is responsible for declaring a State of Local Emergency and issuing evacuation orders. These actions will be considered by the EPG based on recommendations from the County Administrator or representative. Section III.C. delineates the composition and authorities of the EPG. 2. The EOC will be the central direction and control facility for county disaster response operations. Under the direction of the EM Director, the EOC Operations Group will control all aspects of response activities. The EOC Operations Group consists of all county emergency response agencies, representatives from each municipality and all other pertinent government (i.e. state and federal) and non government agencies involved in the response. Hillsborough County will actively pursue full regional coordination during hurricane response activities. 3. Evacuation operations in Hillsborough County call for a coordinated effort by county, municipal and the various emergency response agencies in the preparation and movement of evacuees from threatened areas into safe areas. Many evacuations will be localized and require only selected assistance 30 BASIC PLAN 48 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 from county resources. However, during a hurricane evacuation, not only Hillsborough County, but the entire Tampa Bay Region will be involved and will require the use of all pertinent municipal and county resources as well as the coordinated efforts of surrounding counties and state agencies. 4. 5. Evacuation for a Localized Disaster a. The principle of graduated response applies to actions taken if a localized disaster causes evacuations from threatened areas. Any evacuation during a localized disaster will be dictated by the situation and by the decision of the incident commander based upon the threat to the areas adjacent to the disaster site. The decision and order to evacuate will be made within the jurisdiction by the appropriate authority. In this event, coordination will be established with the EOC or EDC and the Red Cross. b. During localized evacuation situations, requests for outside assistance will be made through EOC or EDC (after duty hours). This assistance may include, but is not limited to, the opening of selected Red Cross shelters, emergency transportation, and activation of search and rescue units and requests for specialized personnel or equipment. Large Scale Evacuation a. When, in the judgement of the County Administrator, or representative, an approaching hurricane or other emergency presents a threat to Hillsborough County, the Emergency Policy Group (EPG) will be convened. If deemed appropriate, the EPG will issue a Declaration of a State of Local Emergency. The EPG may issue an Evacuation Order concurrently with this Declaration or may defer the Evacuation Order to a later time. b. If necessary during an impending disaster, the Hillsborough County School Board, or if designated by the Board, the Superintendent of Schools, will order the closing of public schools. Public schools will be closed based on consultation with the County Administrator or representative. c. Responsibility for closing of businesses during actual or impending disasters rests with individual business management. However, businesses located within an area ordered to be evacuated by the EPG or an incident commander for a localized disaster, must be evacuated. d. Evacuation Areas 31 BASIC PLAN 49 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 e. f. (1) Those in areas directed to evacuate should depart to a safe location at homes of friends or relatives, hotels/motels, out of the county entirely or to a designated public shelter. (2) For hurricane evacuation purposes, the county is divided into five evacuation levels (Level A to E) corresponding to the five categories of hurricanes. (e.g. Evacuation Level A = Category 1 hurricane). The Hillsborough County Hurricane Guide which is published annually provides color coded representation of the five evacuation levels. (3) Residents of all mobile homes must evacuate for any level hurricane. The Tampa Bay Regional Planning Council (TBRPC) Hurricane Evacuation Study (2010) estimated 33,166 mobile home spaces within Hillsborough County. However, the exact number of mobile homes is difficult to ascertain, as a Hillsborough County Code Enforcement Study has shown that there are as many as 20,000 unlicensed and unreported mobile homes in the unincorporated county. The TBRPC Study reflected 65,318 mobile home residents. A list of mobile home parks is maintained under separate cover. Evacuation of Hospitals and Nursing Homes for Hurricanes (1) Of the 14 hospitals in Hillsborough County, storm surge data developed from the NOAA computer hurricane simulations indicate that four are in evacuation zones. Those hospitals which may have to evacuate will coordinate with Emergency Management and the Medical Director for Mass Casualty Planning (MDMCP). Additional information on hospital evacuations is included in Appendix 16. (2) Of the 29 free standing nursing homes, four are in evacuation zones. (Note: five hospitals also have nursing home units). Nursing homes which may have to evacuate will coordinate with Emergency Management and the MDMCP. These nursing homes will make prior arrangements with other nursing homes to accommodate evacuating patients. Provisions must be made for equipment, supplies, and nursing staff. Additional information on nursing home evacuations is included in Appendix 17. Evacuation Routes 32 BASIC PLAN 50 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 g. (1) Evacuation routes are as coordinated between Emergency Management, Sheriff's Office, Public Works and Florida Department of Transportation (FDOT) District 7. The main evacuation routes are the major highways in the county. These include the interstate systems (I-4, I-275 and I-75), U.S. highways (U.S. 41, U.S. 92 and U.S. 301), state roads (S.R. 60, S.R. 580, S.R. 581, S.R. 582, S.R. 597, S.R. 640, S.R. 672, S.R. 674 and S.R. 676) and the Crosstown and Veterans Expressways and may include other routes. Evacuation routes are shown on a DOT District 7 map and on the County Hurricane Guide. (2) Individuals evacuating out of the area will use these routes as their primary means of egress. Individuals evacuating to shelters will use the most direct route from their area to their shelters. (3) In the event of closure of any evacuation route, law enforcement personnel will redirect traffic to alternate routes as appropriate. (4) To ease traffic congestion, residents in low lying areas will be advised through the media to consider leaving as early as possible before a mandatory evacuation order begins. Traffic Control (1) To maintain a continuous flow of traffic, both internally and on the evacuation routes leading out of the county, a traffic control plan has been established by the various law enforcement agencies and the county traffic engineers. Traffic Control Points are designated at critical intersections through Hillsborough County. A specific law enforcement agency is assigned to provide the necessary personnel at each Traffic Control Point. Locations of Traffic Control Points are maintained by the applicable law enforcement agencies. (2) County, municipal and state law enforcement personnel will provide security along traffic routes. FDOT will coordinate emergency vehicles (e.g. tow trucks) on the Interstate / Turnpike System to assist evacuees with vehicle problems or, if necessary, to move them to a safe area. County and municipal law enforcement will perform this function on all other roads. (3) Intersections or points along evacuation routes that may 33 BASIC PLAN 51 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 flood will be identified and plans made for the re-routing of traffic. h. Hurricane evacuation times are computed using the following elements (Appendix 18 presents this information pictorially). (1) (2) i. Clearance Time is the time necessary for the relocation of all vulnerable evacuees to their respective shelter destinations once the official evacuation order is issued. The clearance time consists of three major subcomponent time considerations: a Mobilization time - the time period between the issuance of the evacuation order and the time taken for the last vehicle to leave any vulnerable zone under the specified evacuation conditions. b Queuing time - the period of time caused by the duration of lines of congested vehicles resulting when the capacities of the evacuation routes are exceeded by the number of vehicles entering those routes. c Travel time - the period of time necessary for the vehicles to move the specified evacuation distance at an anticipated operating speed assuming no queuing delays. Pre-landfall time is the longer period of time, before the eye of the hurricane reaches the coast, of either: a Evacuation routes become inundated and impassable by storm surge. b Sustained gale force winds arrive from approaching hurricane. All hurricane evacuations must be complete before the arrival of tropical storm force winds. A comprehensive decision making process is involved with regard to hurricane evacuations. The major aid to hurricane evacuation decision making is the Hurrevac computer model provided by the Federal Emergency Management Agency (FEMA) and the US Corps of Engineers. This model takes inputs of National Hurricane Center hurricane advisory information and provides pictorial and tabular information to assist in making evacuation decisions. (See Appendix 19 for a schematic summary of the decision making process). 34 BASIC PLAN 52 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 j. The current Tampa Bay Region Hurricane Evacuation Study update provides estimates for county clearance times derived through a transportation modeling process including accepted traffic engineering and transportation planning techniques. The Study's 2010 data are shown at Appendix 20. Actual clearance times used for decision making will be based on the latest TBRPC planning data available at the time. k. Emergency Transportation l. (1) Evacuees who require transportation assistance may use public transportation coordinated by the EOC. Public transportation will assist evacuees who cannot drive or have no other means of transportation. All evacuees using emergency bus service will be taken to designated shelters. Buses will also be made available to return to the evacuated areas when conditions are safe. (2) Evacuation of bedridden/handicapped persons will be coordinated between the EOC Operations Group, to include the Medical Director for Mass Casualty Planning, and the appropriate agencies in Hillsborough County that provide services to the bedridden and handicapped. Transportation and medical requirements will be considered in establishing procedures to move these citizens to places of safety. Citizens who require medical attention while living at home will be moved to special needs shelters or to the home of a relative or friend by prior arrangement by the individuals concerned. (3) Annex A provides more comprehensive information on emergency transportation. Drawbridges (1) Hillsborough County has seven drawbridges all of which are located along the Hillsborough River. Five of the bridges are controlled by the City of Tampa (Platt Street, Brorein Street, Cass Street, Laurel Street and Columbus Drive) and two are controlled by the State of Florida (Kennedy Boulevard and Hillsborough Avenue). (2) Under a hurricane evacuation it may become necessary to close all drawbridges in the county to facilitate evacuation. According to 33 Code of Federal Regulations (33 CFR), the 35 BASIC PLAN 53 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 primary jurisdiction to regulate drawbridges over navigable waters is the federal government. This authority rests with the U.S. Coast Guard. The cognizant agency in Hillsborough County is the Seventh Coast Guard District, Miami, Florida. m. (3) Prior to a disaster, the closure of drawbridges must be authorized by the Coast Guard. If the Hillsborough County EOC desires to mandate closure of drawbridges during evacuation, the EOC shall coordinate this action with the Seventh Coast Guard District. CFR 117.33 allows drawbridges to remain closed during a natural disaster unless the Coast Guard specifically directs otherwise. (4) FDOT policy as reflected in their Bridge Tender Manual is that drawbridges may be closed no earlier than eight hours prior to arrival of winds of 34 knots (39 mph) or more, if DOT has determined that closure is required to prevent damage to the bridge. Whenever such closure is ordered, it should be reported to the Coast Guard. Public Shelters (1) In the event of a hurricane or other countywide emergency, the decision to open shelters will be made by the County Administrator, or representative. This decision will be coordinated with the Superintendent of Schools. In most cases, the decision to open shelters will be made subsequent to a Declaration of a State of Local Emergency by the Emergency Policy Group. The decision can be made no later than the time an Evacuation Order is issued by the EPG. This decision will be immediately provided to the Red Cross, which has the responsibility to open the shelters. For a localized disaster, a request to open shelter facilities will be made by the appropriate agency (i.e. emergency management, law enforcement or fire department) to the Red Cross. Emergency Management will assist the Red Cross in coordinating shelter openings for major evacuations. (2) With the exception of special needs shelters (paragraph n below), all public shelters will be staffed and operated by the American Red Cross who will ensure potential shelter staffs are trained in accordance with Red Cross procedures. Minimum Red Cross staffing requires a shelter manager, assistant manager, nursing coverage and registrar. Law enforcement agencies (Sheriff's Office, municipal police 36 BASIC PLAN 54 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 departments and University of South Florida Police) will provide 24 hours security personnel at each shelter within their jurisdiction. RACES will provide communications support at each shelter. (3) Most public shelter facilities for countywide emergencies will be located at public schools. Selected churches which have agreements with the Red Cross may also serve as public shelters. The designated public schools to be used as public shelters will be reviewed annually by Emergency Management, Hillsborough County School Board Administration and Red Cross. The best available public school facilities will be chosen to meet shelter requirements primarily based on safety criteria (i.e. out of potential hurricane storm surge zones and structurally sound) and Red Cross shelter selection criteria. Certain shelter(s) will be designated as capable of housing pets (dogs and cats). Animal Services will be responsible for coordinating reception and sheltering of the pets. (4) Logistical requirements for shelters are a joint responsibility of the Red Cross and School Board. The School Board will ensure a minimum of a three day supply of food, in addition to sufficient water and sanitation facilities are available for designated public school shelters. The School Board will also ensure that food service and janitorial personnel support are available. Replenishment of food, water and other supplies is a Red Cross responsibility in coordination with the School Board. (5) There is a continual goal to meet projected public shelter demand for the worst case hurricane scenario in accordance with TBRPC planning estimates. (See Appendix 21). Through the continuing shelter capacity refinement process, available shelter spaces vary. Projected shelter capacities, and any potential shortages, are calculated annually. In the event that a region wide evacuation causes the capacity of shelters to be exceeded, refuges of last resort will be identified by the EOC to download evacuees from the highways. (paragraph o. below). (6) An updated list of official county public shelters is published annually in the Hurricane Guide and posted on the County web site. The shelters are designated with a unique symbol on the hurricane evacuation map. 37 BASIC PLAN 55 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (7) n. o. Shelters used for a localized disaster will depend on the number of individuals needing shelter and the timing of the event. For a small scale sheltering requirement, shelters will be established at local churches, Parks and Recreation facilities, or local service organizations. If there is a significant sheltering requirement, public schools may be used for sheltering during localized emergencies. Special Needs Shelters (1) Hillsborough County opens designated shelters, the number depending on the severity of the hurricane, which are solely dedicated for those with special medical needs. The Health Department manages these shelters. (2) Those who qualify for special needs shelters are encouraged through the Hurricane Guide, as well as by human service agencies and home health agencies to pre-register. The Health Department maintains a list and updates it on a continual basis. The Citizen Action Center works with the Health Department and Emergency Management to serve as a central contact point for special needs registrations. (3) Generators, medical supplies and cots are available for special needs shelters. Food will be provided by the School Board and USF to shelterees. Food costs will be reimbursed by the county. (4) More detailed information on evacuation and sheltering of people with special needs can be found in Annex F and the Special Needs Evacuation & Shelter Plan. Refuges of Last Resort The possibility exists in a large scale hurricane evacuation, especially one which involves several west central Florida counties that evacuation routes will become gridlocked and will need to be downloaded as a hurricane approaches the area. In this event, some form of refuge of last resort will be needed to protect stranded motorists' lives. Refuges of last resort would include such locations as government buildings, churches, additional schools, and commercial buildings. (A list of such potential facilities is maintained separately from the CEMP). These refuges are not designated as official Red Cross public shelters and will have minimal, if any, support available; they will merely serve stranded motorists who would be safer in the designated facility than in a car. 38 BASIC PLAN 56 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 p. Sheltering for Longer Periods of Time Arrangements for longer term sheltering will be made between the Red Cross and churches which have entered into agreements for such services. There are also several other humanitarian organizations, such as the Salvation Army and Metropolitan Ministries, which could be requested to provide necessary shelters. For long term temporary housing, see the Recovery Section and the Disaster Temporary Housing Plan. q. Host County Sheltering Hillsborough County is a potential destination for large numbers of evacuees from disaster situations in other parts of Florida. Under such a scenario, Information Centers for incoming evacuees may be set up along, or near to, highways at the approach ends of the county. FDOT lighted message boards would be placed at key places on the inbound highways to provide shelter information. Public shelters sufficient to meet the demand, will be opened as needed as close as possible to the main ingress routes to the County. See the Host County Shelter Plan for further information. 6. 7. Reentry a. The Emergency Policy Group is vested with the authority to allow reentry to evacuated areas and to declare a termination of a state of emergency. In all likelihood, reentry will be a gradual process depending on extent of damage in various areas of the county. b. In all damaged areas, reentry will not be allowed until the area has been deemed safe. In those damaged areas, the County Administrator will make recommendations to the EPG on when the areas are safe as determined by county and municipal agencies. Teams comprised of representatives from the appropriate agencies (i.e. law enforcement, fire, building, utilities and health) will advise the County Administrator when an area is considered safe for reentry. These teams will be headed by the applicable law enforcement agency (i.e. Sheriff's Office in the unincorporated County and municipal police departments in the cities). Each jurisdiction will control reentry into their jurisdiction. State Assistance a. When a disaster is beyond the capabilities of county resources to respond, the county EOC will request assistance from the state. The State EOC will coordinate assistance provided to the county. The 39 BASIC PLAN 57 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 state has organized various capabilities to assist counties impacted by a disaster. (1) State Emergency Response Team (SERT). The SERT is comprised of all or a partial group of State Emergency Coordinating Officers (ECO), representing the Emergency Support Functions. These ECOs are empowered to carry out the missions that are assigned by their ESF. Assistance requests from counties are forwarded to the State EOC to the various ESF groups. A SERT Liaison Officer, typically a DEM area coordinator or non-impacted local emergency management coordinator, will be dispatched to a county threatened by, or experiencing, a large-scale emergency or disaster. The SERT Liaison Officer will provide ongoing assessments and relay local recommendations or resource requests to the SEOC. As the emergency situation develops, additional SERT representatives may be deployed to the impacted county to provide additional support and assistance. When organized, this group will be designated as the Area Command. This team will operate from the county EOC or a separate operating location where it can coordinate local or regional response activities. (2) Rapid Response Teams (RRT). State and county personnel and volunteers, organized into RRTs may be deployed into an impacted area to augment the Area Command. The type of functions these teams can be assigned includes: management of donated goods and services at the County/Regional Relief Center, organizing and providing logistical support for volunteer groups, operating staging areas, providing relief for EOC personnel, etc. The EM Director will coordinate the effective assignment of the teams through the SEOC. A county Standard Operating Procedure (SOP) further amplifies this concept. (3) Mutual Aid Support. Mutual aid support sent into the county by the state (either state agencies or county/municipal units) will report to the EOC and may be assembled at a Mutual Aid Staging Area (MASA). The MASA would be located at the Tampa General Hospital-Health Park, 5906 N. 30th Street, or other alternate site. The MASA may be staffed by a State RRT or with county personnel. The main functions of the MASA will be to receive process, assign and coordinate support of mutual aid responders (e.g. fire, law enforcement, EMS, public works, utilities, etc.). 40 BASIC PLAN 58 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (4) Recon Teams. After the impact of a major or catastrophic emergency, State Recon Teams will be deployed to assess immediate human needs and damage to the infrastructure. This assessment is used to identify those immediate actions that are necessary to preserve life and property. Various state and regional organizations will provide support to Recon Teams in fulfilling their mission. County representatives will join up with state teams upon their arrival in county and will coordinate their activities during the assessment process. Local agencies responsible for working with counterpart state representatives are as follows: Team Leader Health & Medical Law Enforcement Communications Water & Sewer Transportation (Roads & Bridges) Mass Care Fire & Hazmat Electric Utility 8. 9. Sheriff’s Office State Health Dept./Medical Director for Mass Casualty Planning Sheriff's Office County Information & Technology Services Department County Water Resource Division County Public Works American Red Cross County Fire Rescue TECO Federal Assistance a. If a disaster is of such magnitude and severity that the resources within the state are inadequate to successfully respond, the Governor will request federal assistance through FEMA to the President of the United States. Once authorized by the president, the federal government provides assistance through the National Response Framework. b. In actuality, FEMA may pre-deploy a FEMA Liaison Officer to the State EOC, and deploy an Emergency Response Team (ERT) Advanced Element when a Presidential declaration appears imminent. c. Under a presidential declaration, the federal government provides assistance through counterpart federal ESFs and the Emergency Response Team. The federal/state one-on-one liaison will remain in effect in the State EOC throughout the entire federal response operation. In the event of a disaster, one or more Joint Information Centers (JIC) will 41 BASIC PLAN 59 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 be set up. The JIC will be staffed with public affairs representatives from local, state and federal response agencies. The purpose of the JIC is to ensure the coordinated, timely and accurate release of information to the news media and to the public about disaster related activities. (See Annex N for more information about the JIC). IV. 10. Availability of emergency workers during disaster response and recovery operations is a factor that must be considered by all emergency response organizations. All such organizations must take all necessary initiatives to ensure availability of their work force. This includes taking active steps to facilitate the safety and welfare of workers' families. 11. After any disaster, a critique will be conducted by Emergency Management. All agencies participating will be represented. Deficiencies and lessons learned will be presented by all participants. An after action report will be written by Emergency Management and distributed to all applicable agencies. Follow-up actions will be made through applicable county emergency management committees. 12. The various aspects of disaster response operations will be addressed in Emergency Support Function Annexes A through R. RESPONSIBILITIES A. General Under the all hazards approach to emergency management, response to all disasters requiring EOC activation will be conducted as described in Section III and under the responsibilities designated in this Section. For any disasters which exceed the capabilities of the county, the EOC will request state and federal support through the State EOC. B. County, State and Federal Responsibilities 1. As reflected in the State of Florida Comprehensive Emergency Management Plan (CEMP), the following are county, state and federal responsibilities with regard to emergency management: a. As reflected in Florida Statute to 252 and the State CEMP, county governments are responsible for: (1) Maintaining an emergency management program at the county level involving all government, private and volunteer organizations which have responsibilities in the comprehensive emergency management system within the county. 42 BASIC PLAN 60 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 b. (2) Coordinating the emergency management needs of all municipalities within the county and working to establish intra-county mutual aid agreements to render emergency assistance. (3) Implementing a broad-based public awareness, education and information program designated to reach all citizens of the county, including those needing special media formats, who are non-English speaking (including persons who do not use English as their first language), and those with hearing impairment or loss. (4) Executing mutual aid agreements within the State for reciprocal emergency aid and assistance in the event of a situation is beyond the county’s capability. (5) Maintaining an emergency management program that is designed to avoid, reduce and mitigate the effects of hazards through the enforcement of policies, standards and regulations. (6) Maintaining cost and expenditure reports associated with disasters, including resources mobilized as a result of mutual aid agreements. (7) Coordinating public information activities during an emergency. (8) Developing and maintaining procedures to receive and shelter persons evacuating within their political jurisdiction and those persons evacuating from outside into their jurisdiction with assistance from the State. (9) Ensuring the county’s ability to maintain and operate a 24 hour warning point with the capability of warning the public. The State of Florida is responsible for: (1) Maintaining an emergency management organization at the state level involving all government agencies, businesses, and volunteer organizations that have responsibilities in comprehensive emergency management within Florida. (2) Maintaining a broad-based public awareness, education and preparedness program designed to reach a majority of the citizens of Florida, including citizens needing special media 43 BASIC PLAN 61 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 formats, such as non-English speaking individuals. c. (3) Supporting the emergency needs of all counties by developing reciprocal intra- and inter-state mutual aid agreements, in addition to assistance from FEMA. (4) Directing and controlling a state response and recovery organization based on emergency support functions, involving broad participation from state, private and voluntary relief organizations, and that is compatible with the federal response and recovery organization and concept of operations. (5) Developing and implementing programs or initiatives designed to avoid, reduce and mitigate the effects of hazards through the development and enforcement of policies, standards and regulations. (6) Coordinating state activities with those Florida volunteer organizations active in disasters. Ensure that these organizations are identified and organized under ESF #15 (Volunteer and Donations) of the State Emergency Response Team. (7) Coordinating state activities with Florida’s business community and its organizations to ensure a broad and comprehensive coverage of assistance and relief during a disaster. (8) Promoting mitigation efforts in the business community with emphases on the state’s infrastructure. (9) Identifying critical industry and infrastructures that may be impacted by disaster or are required for emergency response efforts. (10) Reviewing and analyzing the plan against national criteria to ensure compliance with goals, procedures and benchmarks that guide emergency management programs. The federal government is responsible for: (1) Providing emergency response on federally owned or controlled property, such as military installations and federal prisons. 44 BASIC PLAN 62 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 C. (2) Providing federal assistance as directed by the President of the United States under the coordination of the Federal Emergency Management Agency and in accordance with federal emergency plans. (3) Identifying and coordinating provision of assistance under other federal statutory authorities. (4) Providing assistance to the State and local governments in response to the recovery from a commercial radiological incident consistent with guidelines as established in the current Federal Radiological Emergency Response Plan and the National Response Framework. (5) Managing and resolving all issues pertaining to a mass influx of illegal aliens. (6) Providing repatriation assistance to U.S. citizens (including noncombatants of the U.S. Department of Defense) evacuated from overseas areas. The U.S. Department of Health and Human Services (DHHS), in coordination with other designated federal departments and agencies, is responsible for providing such assistance. The following specific responsibilities, which are applicable to disaster operations in Hillsborough County, apply to the officials, departments, or agencies indicated. Each organization reflected herein should translate their tasking into a specific action oriented checklist for use during incident management operations, including how the organization will accomplish its assigned tasks. 1. County – BOCC Departments/Divisions a. Board of County Commissioners. (1) Promulgates this plan for the safeguarding of life and property of the citizens of Hillsborough County. (2) Provides for the continuance of effective and orderly governmental control required for emergency operations through all phases of an impending or actual disaster. (3) Delegates to the Emergency Policy Group and the County Administrator, the authorities as delineated in Section III.C.2. (4) Executes agreements with state and federal disaster relief agencies. 45 BASIC PLAN 63 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 b. c. d. County Administrator (1) Provides direction and control over county disaster response and recovery operations. (2) Directs county hazard mitigation and post disaster redevelopment efforts. (3) Oversees response and recovery operations of the EOC Operations Group during emergency operations. (4) Issues emergency decisions as necessary under declared states of local emergencies (See Section III.C.2.e for delegated powers). (5) Advises and informs the EPG in all disasters. (6) The order of succession for direction and control of disaster operations is from the County Administrator to the Public Safety Administrator to the Director of Emergency Management. County Attorney (1) Provides advice and guidance to the Board of County Commissioners, Emergency Policy Group, the County Administrator and Director of Emergency Management concerning legal responsibilities during disaster response and recovery operations. (2) Advises the Disaster Preparedness Groups. Planning and Infrastructure Services Administrator (1) Directs and coordinates the following departments to ensure availability and response (personnel, material and equipment) during the pre-disaster, response and recovery phases. (a) Planning & Growth Management (b) Public Works (c) Real Estate (2) Director, Public Works, is the successor for disaster 46 BASIC PLAN 64 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 operations. e. Human Services Administrator (1) f. (a) Animal Services (b) Extension Service (c) Library Services (d) Parks, Recreation and Conservation Management Services Administrator (1) (2) g. Directs and coordinates the following departments to ensure their availability and response (personnel and equipment) during the pre-disaster, response and recovery phases. Directs and coordinates the following to ensure availability and response (personnel and equipment) during the predisaster, response and recovery phases. (a) Business & Support Services (b) Fleet Management (c) Information & Technology Services (d) Consumer Protection Ensures continuity of county fiscal operations after a disaster to include employee payroll, purchasing and contracting. Public Affairs Administrator (1) Directs and coordinates the following entities to ensure availability and response (personnel and equipment) during the pre-disaster, response and recovery phases. (a) Communications Department (b) Community Liaisons (c) Intergovernmental Relations (d) Neighborhood Relations 47 BASIC PLAN 65 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (2) h. Public Safety Administrator (1) i. Directs and coordinates the following departments to ensure availability and response (personnel, material and equipment) during the pre-disaster, response and recovery phases. (a) Code Enforcement (b) Emergency Management (c) Fire Rescue (d) Medical Examiner (e) 9-1-1 Agency (f) Emergency Dispatch Center Utilities and Commerce Administrator (1) j. Coordinates support for distinguished visitors who may visit the county during disaster response and recovery operations. Directs and coordinates the following departments to ensure availability and response (personnel, materials and equipment) during the pre-disaster, response and recovery phases. (a) Affordable Housing (b) Economic Development (c) Compliance Services Family and Aging Services Department Director (1) Directs and coordinates the following divisions to ensure availability and response (personnel, materials and equipment) during the pre-disaster, response and recovery phases. (a) Aging Services Division (b) Children’s Services Division 48 BASIC PLAN 66 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 k. Head Start Division (d) Health and Social Services Division (e) Veteran’s Affairs Division Public Utilities Department Director (1) l. (c) Directs and coordinates the following divisions to ensure availability and response (personnel, materials and equipment) during the pre-disaster, response and recovery phase. (a) Solid Waste Division (b) Water Resource Division Director of Emergency Management (1) Develops plans and procedures to ensure county government readiness to effectively respond to potential natural and manmade disasters. (2) Provides for the operation and internal procedures of the Hillsborough County Emergency Operations Center (EOC). (3) In coordination with county departments, municipalities, other local disaster and state agencies, develops, refines and maintains this Comprehensive Emergency Management Plan, and ensures that necessary revisions are prepared, coordinated, published and distributed. (4) Serves as the primary coordinator of ESFs #5, (Information and Planning) and #13 (Military Support). (5) Coordinates disaster preparedness planning, training, and exercising activities with EOC committees to address such areas as shelter operations, emergency transportation, hospitals, nursing homes, hurricanes evacuation/response/recovery, special needs, etc. (6) Serves as the overall coordinator for disaster preparedness training and education in Hillsborough County. (7) Develops, coordinates and conducts disaster exercises. 49 BASIC PLAN 67 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (8) Ensures appropriate warnings are provided to county and municipal officials, other disaster response agencies and the public. (9) Ensures all communications, direction and control, alerting and EOC operating systems are functional and ready to support disaster response and recovery operations. (10) Maintains a continuous hurricane awareness program for Hillsborough County. (11) During emergency operations, ensures accurate and timely disaster related information is provided to ESF #14 for release to media representatives for dissemination to the public. (12) Advises the state of all disaster activities through the State Warning Point. (13) Coordinates EOC activities with municipal, county and state disaster preparedness officials. (14) Activates the EOC when necessary to coordinate emergency activities. (15) Ensures full administrative and communications support is available to members of the EOC Operations Group. (16) Coordinates with the Red Cross and School Board in the selection and planning for public shelters. Coordinates the opening of public shelters when required. (17) Coordinates support requirements for the Logistics Staging Areas (LSA), County Staging Areas (CSA), County Points of Distribution (POD) and other logistic centers as designated by the state or county. (18) Through a designated Emergency Transportation Coordinator (ETC) ensures emergency transportation requirements are met during disaster response and recovery operations. (19) Ensures incident reports and damage assessment reports are provided to State Warning Point in a timely manner. 50 BASIC PLAN 68 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (20) Maintains a prioritized list of critical facilities within the county. (21) Coordinates county activities with regard to federal disaster assistance. Provides necessary damage reports to state and federal officials. (22) Coordinates support for state and federal damage assessment and disaster assistance personnel. (23) Serves as the County Administrator’s representative in providing guidance, direction and support to the Medical Director for Mass Casualty Planning’s activities in support of the County’s mass casualty program. Coordinates administrative support to the Medical Director during mass casualty operations and exercises to include EOC communications, status boards and personnel assistance. (24) After consultation with Ruskin Weather, provides recommendations to the Department of Family and Aging Service’s designee on opening of shelters for the homeless when predicted chill factors meet county criteria. (25) Through the RACES/ARES Coordinator: a) Provides radio communications support to the EOC, public shelters, Red Cross Headquarters, Relief Center and other locations as required during disaster operations. b) Coordinates the recruitment and registration of sufficient volunteers to support disaster needs. c) Coordinates training and exercises to ensure sufficient state of readiness exists among RACES volunteers. m. County Departments, Constitutional Authorities and All Emergency Response Agencies (1) Develop and maintain disaster plans. Plans will address personnel requirements and provisions to protect equipment. Organizations with facilities in flood zones will specifically address evacuation procedures in their plans. (2) Ensure personnel are appropriately trained for disaster operations. 51 BASIC PLAN 69 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 n. (3) Provide employees who do not have disaster related responsibilities to work in other vital areas of disaster response. (4) Provide representation as required to the EOC for actual disasters and disaster exercises. (5) Establish procedures to insure that all key personnel are warned of impending disasters. (6) For those entities so designated on page 7 of the Recovery Section, establish procedures to ensure damage assessments of areas under their control are accomplished and reported to the EOC. (7) Ensure detailed records are kept for disaster response and recovery operations for federal and state reimbursements. Director, Affordable Housing Department (1) o. Serves as chairman of the County Disaster Temporary Housing Committee. Coordinates the temporary housing program during disasters. In this role, coordinates temporary housing operations with FEMA and state representatives. Director, Aging Services (1) Ensures coordination of human services in a disaster between county agencies, Red Cross, municipalities, and state and federal agencies. (2) Serves as a support agency ESF #6 (Mass Care and Human Services). In this role, coordinates mass care and human services activities for elderly disaster victims. (3) Serves as a primary coordinating agency for ESF #11 (Food and Water) in coordination with the Director, Health & Social Services Division. (4) Through the Manager, Community Care for the Elderly (CCE): (a) Notifies applicable clients when an evacuation has been ordered. Provides personnel to staff special needs shelters as resources allow. (b) 52 BASIC PLAN 70 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (c) p. q. r. Provides a representative to serve on the EOC Operations Group to assist in the coordination of special needs matters during disaster situations. Director, Animal Services (1) As ESF #17 (Animal Protection) coordinator, directs county activities dealing with disaster response for small and large animals. (2) Coordinates the reception and sheltering of pets (dogs and cats) at shelters designated for sheltering pets. (3) Provides a representative to the EOC Operations Group during disaster situations. Director, Building Services Division (Building Official) (1) Provides personnel, equipment and vehicles, as coordinated with the Code Enforcement Department, to support damage assessment operations. (2) Provides emergency building inspections and permitting procedures after a disaster. (3) Issues condemnation declarations for structures unfit for use or habitation or dangerous to persons or other property pursuant to Chapter 81-388, Laws of Florida. (4) Where necessary, orders demolition of unfit structures. (5) Conducts surveys, with building inspectors certified by the State of Florida, of damaged structures to determine whether demolition, stabilization or repair is necessary prior to reoccupancy of buildings. (6) Considers local hazard mitigation goals when addressing regular and emergency building permits. Director, Business Services Group (1) Coordinates financial activities with regard to state/federal disaster assistance. (2) Develops and carries out necessary administrative procedures 53 BASIC PLAN 71 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 for federal disaster assistance programs to ensure accurate financial transactions, accounting, grants management, document tracking and payroll processing. s. (3) Provides guidance and support to county departments in processing federal disaster assistance financial documentation. (4) Maintains appropriate summary level federal disaster assistance documentation for a minimum of three years following final payments. (5) Provides support to the EOC Operations Group as necessary during disaster recovery operations. Serves as supporting agency for ESF #7 (Resource Support). Director, Code Enforcement Department (1) Serves as the overall coordinator of damage assessment activities in Hillsborough County. (2) As part of the EOC Operations Group, receives damage assessment reports from agencies reporting from the field, consolidates the data and provides it to the State EOC or Disaster Field Office (DFO). (3) Trains, activates and directs county damage assessment teams. Establishes procedures for conducting damage assessment activities. (4) Coordinates with municipalities, constitutional authorities and private non-profit organizations to ensure a complete damage assessment effort is accomplished for the county. (5) Assists state and federal damage assessment teams as appropriate. Assists municipal and separately reporting county agencies as resources allow. (6) Assists the Affordable Housing Department in coordinating the temporary housing program during disasters. (7) Issues condemnation declarations for structures unfit for use or habitation or dangerous to persons or other property pursuant to Chapter 81-388, Laws of Florida. (8) Where necessary, orders demolition of unfit structures. 54 BASIC PLAN 72 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 t. u. v. Director, Communications Department (1) Serves as the primary coordinator of ESF #14 (Public Information). (2) Manages public information activities during disaster situations. (3) Provides necessary emergency/disaster information for the public to media representatives. (4) During normal operations provides disaster preparedness information to the public in the form of Public Service Announcements (PSA). (5) Provides announcement of openings of cold weather shelters for the homeless to the media when applicable. Director, Economic Development Department (1) Serves as primary coordinator for ESF #18, Business Continuity. In this role, coordinates business activities in the EOC during response and recovery operations. (2) Through the Small Business Information Center provides disaster preparedness information to small businesses. Manager, Emergency Dispatch Center (1) Ensures dispatchers are trained in emergency management policies, procedures and techniques. (2) Provides a supervisor for the EOC Message Control Center during disaster operations. (3) Provides notification of incidents in Hillsborough County as appropriate to the State Warning Point. (4) During potential or actual mass casualty operations, provides notification to emergency response agencies, the Medical Director Mass Casualty Planning (MDMCP) and EM Director. Determines hospital bed availability through the Priority Discharge System at the direction of the MDMCP. Coordinates resources for the on-scene Incident Commander. Provides personnel to operate the mass casualty net control 55 BASIC PLAN 73 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 in the EOC when activated for actual events and exercises. w. x. y. Director, Extension Service (1) Serves as a supporting agency for ESF #17 (Animal Protection) dealing with large animals. (2) Serves as a supporting agency for ESF #11 (Food and Water). In this capacity provides food assistance to disaster victims as resources allow. (3) Provides information to the public through media outlets concerning food and water, as well as measures to be taken around households during disaster situations. Coordinates any media releases during disaster response and recovery operations with ESF #14. Director, Financial Services Group (1) Serves as the primary coordinator for ESF #7 (Resource Support). Serves as a support agency for ESF #11 (Food and Water) and ESF #15 (Volunteers & Donations). (2) Maintains lists of sources of equipment and services that can be purchased or leased for disaster response and recovery activities. (3) Contracts for needed equipment and services to fill the needs of the EOC Operations Group during response and recovery operations. (4) Activates the debris management contract when requested by the EOC Director and ESF #3. Chief, County Fire Rescue Department (1) Assists in disaster response and recovery activities as resources and expertise allow. (2) Assists the Director of Emergency Management in disaster operations by providing off duty Fire Rescue personnel as resources allow. (3) In coordination with the Sheriff's Office, notifies residents of evacuation zones and mobile homes of evacuation orders. If necessary, assists residents who need help in evacuating. 56 BASIC PLAN 74 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (4) Serves as coordinator of search and rescue operations as primary coordinator for ESF #9 (Search and Rescue). Directs search and rescue operations in the unincorporated county in the aftermath of a hurricane. Provides necessary personnel and equipment for the required number of search and rescue teams. Provides training to all elements of search and rescue teams. (5) Provides information to the EOC, through search and rescue teams, about locations and extent of damage after a disaster. Provides support to damage assessment teams if required. (6) Serves as the primary fire services coordinator in countywide disaster operations. Serves as the primary coordinator of ESF #4 (Firefighting). (7) Provides assistance, as available, when requested from other fire services, contiguous counties, law enforcement, emergency medical service agencies. (8) Notifies the Lakeland District, Florida Division of Forestry in the event of a wildland or forest fire, requesting state assistance if needed. (9) Serves as the primary coordinator of ESF #10 (Hazardous Materials). (10) Provides first responder, advanced life support (ALS) and emergency ambulance transport services during mass casualty and hurricane operations and exercises. Also provides paramedics to support rescue helicopters as required. (11) Provides ambulance transportation for medical evacuees from evacuating hospitals and nursing homes as well as disabled/handicapped people from residences. Serves as coordinator in the EOC of all ambulance support for evacuating hospitals and nursing homes both for the evacuation and retrograde phases. (12) Provides paramedic support to special needs shelters when required. (13) Provides medical support to public shelters in the unincorporated county as resources allow. 57 BASIC PLAN 75 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (14) z. aa. Provides public information support to ESF #14 (Public Information) as required and as resources allow. Director, Fleet Management Department (1) Supports county departments in evacuating and securing vehicles. (2) Arranges for diesel fuel at the EOC, Erwin Technical Center, USF, Riverview High School and any other designated special needs shelters during hurricane response and recovery operations. (3) Ensures adequate fuels and vehicular support are available for county vehicles during response and recovery operations. (4) Serves as the primary coordinator for countywide fuel support for disaster response and recovery operations under ESF #12 (Energy). (5) Provides fuels support to county Fairgrounds operations. Director, Health & Social Services Division (1) Assists the Medical Director for Mass Casualty Planning in coordinating ESF #8 (Health and Medical Services) activities. (2) Provides a representative to serve on the EOC Operations Group during disaster situations. (3) Serves as the primary coordinator for ESF #6, Mass Care and Human Services. (4) Coordinates with the Aging Services Director as primary coordinators for ESF #11 (Food and Water). (5) In coordination with Emergency Management, takes steps to open shelters for the homeless when predicted criteria is met. Notifies appropriate agencies to implement opening of county shelters. (6) Serves as the County Community Relations Coordinator during recovery operations. In this role, coordinates with State and Federal community relations personnel 58 BASIC PLAN 76 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (7) bb. cc. dd. Provides public information support to ESF #14 (Public Information) as required and as resources allow. Director, Human Resources Group (1) In coordination with the Volunteer Center of Hillsborough County, provides representatives to serve at the Volunteer Coordination Center. (2) Maintains a data base of county personnel in non-disasterrelated positions who will fill disaster-related functions as required. (3) Coordinates county volunteer efforts during response and recovery operations. (4) Coordinates with state / federal officials regarding the insurance program for county property. (5) Manages the county risk management program. Director, Information & Technology Services Department (1) Provides Local Area Network (LAN), Geographic Information Systems (GIS) and communications support to the EOC Operations Group during emergencies. (2) Serves as coordinator of ESF #2 (Communications). (3) Coordinates telecommunications support for county activities at the Fairgrounds during evacuation and recovery operations. (4) Ensures adequate backup data automation support is available for disaster operations. (5) Provides a representative to serve as the liaison to state assessment teams concerning damage to county communications infrastructure. Director, Library Services (1) Provides facilities as operating sites for county departments which have to evacuate as necessary. 59 BASIC PLAN 77 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ee. (2) Provides public information support to ESF #14 (Public Information) as required and as resources allow. (3) Through Manager, Citizen Action Center: (a) Provides disaster related information to citizens by telephone during disaster response and recovery operations. (b) Registers people with special needs and passes to the Health Department for assignment to appropriate shelter.. Medical Director for Mass Casualty Planning (1) Serves as the primary support agency to the Health Department for ESF #8 (Health and Medical Services). (2) Serves as an official consultant and coordinator for mass casualty activities to the BOCC and the County Administrator through the Director of Emergency Management. (3) Develops plans and procedures to support the Hillsborough County Mass Casualty System. (4) Coordinates operations involving mass casualty operations to include evacuation and patient assignment of evacuating hospitals through Hillsborough County Mass Casualty Operations Procedures as described in Annex H. (5) Assists the EOC Emergency Transportation Coordinator and County Fire Rescue in planning for and coordinating transportation assets for health care facility evacuations and mass casualty events. (6) Activates the Hospital Priority Discharge System (bed availability) for Hillsborough County in event of a mass casualty or hurricane event. (7) Makes assignments of disaster victims/medical hurricane evacuees to the various hospitals in the county under mass casualty/hurricane conditions. (8) Coordinates medical assistance (physicians, nurses, etc.) for mass casualty situations. 60 BASIC PLAN 78 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ff. (9) Coordinates with and assists the Incident Commander and emergency medical services representatives with medical support, requests for transportation support and hospital assistance during a mass casualty event. (10) Plans for and conducts an annual mass casualty exercise which tests response capabilities of medical facilities and emergency response agencies in the county. Conducts an oral critique and prepares written after action report for this exercise. (11) Coordinates with the Hillsborough Examiner for disaster morgue services. (12) Coordinates with the Director, South Florida Blood Bank for services in mass casualty operations. (13) Coordinates National Disaster Medical System (NDMS) activities for Hillsborough County. (14) Coordinates with the Red Cross regarding operation of public shelters and with the Health Department regarding special needs shelters. County Medical Medical Examiner (1) Responds to the scenes of disaster-related deaths. Investigates death scenes, with sole authority to disturb and remove dead bodies. (When a body is in danger of being destroyed by fire the authority to move bodies is customarily exercised, without any special permission, by fire fighters). (2) Removes dead bodies from scenes. (3) Identifies dead bodies in coordination with local law enforcement agencies. (4) Performs autopsies to determine cause of death. Arranges for temporary autopsy facilities and refrigerated body storage as required. (5) Provides a representative to serve on the EOC Operations Group during disaster situations in support of ESF #8 (Health and Medical Services). 61 BASIC PLAN 79 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (6) gg. hh. ii. Is the sole source of disaster death counts; will report these statistics, in accordance with procedures established by the state, during a Governor’s Order declaring the county a disaster area. The information will be passed through the County EOC to the State EOC. Director, Parks, Recreation & Conservation Department (1) Clears debris from parks and recreation facilities and coordinates with the Solid Waste Division for its disposal. (2) Provides personnel and equipment support as resources allow, for various essential disaster response and recovery operations to include temporary debris storage areas, mass care operations, and reception and distribution of disaster relief supplies. (3) Provides a representative to serve on the EOC Operations Group during disaster situations. (4) Provides food service support to members of the EOC Operations Group at the EOC. (5) Manages the operation of County Staging Area(s) (CSA) when required under disaster situations. (6) Provides public information support to ESF # 14 (Public Information) during disasters and exercises. (7) Operates county cold weather shelters for the homeless when necessary. Director, Planning & Growth Management Department (1) Provides personnel, as available, to augment county disaster response and recovery operations. (2) Provides support to ESF #3 (Public Works & Engineering) as coordinated with the ESF #3 coordinator (Public Works Department). (3) Provides public information support to ESF #14 as required and as resources allow. Director, Public Works Department 62 BASIC PLAN 80 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (1) Serves as the primary coordinator of ESF #3 (Public Works and Engineering). (2) Provides personnel and equipment as required to support county search and rescue teams. (3) Conducts damage assessment on county roads and bridges. Provides liaison to state assessment teams concerning roads and bridges. (4) In its primary role as overall coordinator for debris management within Hillsborough County, accomplishes the following: (a) Directs organic units to clear critical roadways, according to pre-established debris clearing routes, as soon as practicable following the disaster. (b) Implements debris management contracts and directs contractor activities in the unincorporated county. (c) Coordinates with municipal public works departments and provides debris management assistance as required. (d) Coordinates with Solid Waste Division for disposal of debris. (e) Maintains a current response list of all known sources of debris management equipment within county resources, as well as potential resources that can be contracted, leased or purchased. (5) Coordinates with the Sheriff's Office and FDOT regarding highway safety, such as closing roads and rerouting traffic. (6) Maintains site-specific records of all manpower, equipment and financial resources used during disasters. (7) Directs the county public works response to flood operations. (8) Through Mosquito Control Section capabilities, provides pest control and aerial/surface damage assessment support during disaster response and recovery operations. 63 BASIC PLAN 81 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (9) jj. kk. Provides transportation support, as available, under ESF #1 (Transportation). Director, Real Estate Department (1) Serves as a support agency for ESF #7 (Resource Support). In this role, identifies candidate facilities for use in disaster response and recovery operations. (2) Provides graphic information system (GIS) mapping support to the EOC Operations Group during response and recovery operations. (3) Obtains office space or other facilities, as required, for Federal and State Disaster assistance functions (e.g. Disaster Field Office (DFO), Disaster Recovery Centers (DRC), etc.). (4) Provides staff assistance in damage assessment of county buildings. (5) Through the Director, Facilities Management Division: (a) Coordinates the preparation of county facilities for an impending hurricane. (b) Coordinates recovery activities for county-owned facilities. (c) Performs damage assessment for all general use county government buildings. (d) Coordinates the establishment of the alternate location for continuity of county government. Relocates all designated critical equipment to the site before storm arrival. Has county government prepared to operate from the site should the County Center be closed from disaster damage. (e) Activates the county’s continuity of operations (COOP) site locations for departments to assemble and conduct operations should their normal facilities be inoperable from disaster damage. Manager of Operations, Sunshine Line (1) Plans for and conducts transportation operations to evacuate 64 BASIC PLAN 82 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 people with special needs (elderly and disabled) and move them to appropriate shelter. Includes return of special needs evacuees to their residences or appropriate temporary housing when appropriate. ll. (2) Serves as an Emergency Transportation Coordinator on the EOC Operations Group. In this role serves as a primary coordinator for ESF #1 (Transportation). (3) Provides transportation support to disaster response and recovery operations and exercises as resources allow. (4) Provides, on an annual basis immediately prior to hurricane season, a list of transportation resources available for evacuation operations. Director, Solid Waste Division (1) Serve as a supporting agency to ESF #3, Public Works and Engineering. (2) Controls disposal of disaster related debris. Designates Debris Management sites (DMS) and disposal sites for the various kinds of debris. (3) Ensures all disposal sites are prepared and equipped to receive disaster related debris. (4) Coordinates with the Environmental Protection Commission (EPC) in selection of debris disposal sites. (5) Requests waivers from EPC for burning of debris if necessary. (6) Coordinates with municipal solid waste departments with regard to disposal of their debris. (7) Sets up methods and procedures to receive disaster related debris from private individuals and businesses. Provides debris disposal services at the direct disposal cost incurred by Solid Waste unless otherwise waived by the Emergency Policy Group or Board of County Commissioners. (8) Provides for disposal of contaminated or spoiled foodstuffs, as well as carcasses of dead animals. 65 BASIC PLAN 83 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 mm. nn. (9) Maintains detailed records of all manpower, equipment and financial resources used in debris disposal for federal disaster assistance reimbursement. (10) Provides transportation assets as available to support county emergency transportation requirements. (11) Provides public information support to ESF #14 (Public Information) as required and as resources allow. Director, Water Resource Services (1) Serves as a supporting agency for ESF #3, Public Works and Engineering, and provides a representative to the EOC Operations Group. (2) Operators, controls, maintains and restores the potable, waste and reclaimed water systems consistent with preparing conditions in unincorporated Hillsborough County. (3) Assists the Health Department in determining potability of water supply. (4) Arranges for alternate sources of potable water for public consumption if required. (5) Coordinates with municipal, regional and adjoining county water officials during disaster/emergency operations. (6) Provides a representative to serve as liaison to state assessment teams concerning the status of county water and wastewater systems. (7) Provides public information support to ESF # 14 (Public Information) during disasters and exercises. Emergency Transportation Coordinators (Sunshine Line and Emergency Management). (1) Coordinate emergency transportation requirements for the evacuation of the general public, hospitals, nursing homes, and people with special needs. (2) Assist the School Board, HART and County Sunshine Line in developing plans for emergency transportation. 66 BASIC PLAN 84 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 2. (3) Develop and maintain current lists of vehicle resources, by type, available for emergency operations from the School Board, HART, Share-A-Van and all other emergency transportation providers. (4) Coordinate with the Medical Director for Mass Casualty Planning in developing emergency transportation plans for hospitals and nursing homes. (5) Chair the Disaster Transportation Resources Group. County Constitutional Officers a. b. c. Clerk of the Circuit Court (1) Provides a representative to formally record procedures and decisions of the Emergency Policy Group. (2) In coordination with the Business Services Group, ensures appropriate financial accountability for federal disaster assistance grants. (3) In coordination with the Business Services Group, maintains appropriate summary level documentation for federal disaster assistance grants for a minimum of three years following final payment. (4) Ensures continuity of operations for county financial operations to include payroll for employees. (5) Provides for the safeguarding of vital records. Property Appraiser (1) Provides support for county damage assessment activities as resources allow. (2) Provides for the safeguarding of vital records. Sheriff, Hillsborough County (1) Maintains law operations. (2) Acts as the primary agent in countywide disaster operations in the coordination of all required public safety activities. 67 and order during disaster/emergency BASIC PLAN 85 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (3) Serves as the primary coordinator of Emergency Support Function (ESF) #16, Law Enforcement. (4) Provides necessary personnel and equipment for the required number of county search and rescue teams (ESF #9). Participates in search and rescue training and exercises. (5) Executes county evacuation orders. As overall Traffic Control Coordinator, controls traffic flow through use of traffic control points and other measures. Coordinates traffic control operations with municipal and state law enforcement agencies. (6) Establishes procedures to provide disaster warnings to the general public in the unincorporated area of the county. (7) In coordination with County Fire Rescue, notifies residents of evacuation zones and mobile homes of evacuation orders. If necessary, assists residents who need help in evacuating. (8) Provides security at the EOC during activations. (9) Provides security and law enforcement at all public shelters in the unincorporated county. (10) Maintains and supports county operated two way radio communications systems. (11) Controls reentry operations into evacuated areas in the county. (12) Ensures security and prevents looting in evacuated areas. (13) Provides assistance to municipalities during disaster/emergency situations when requested and as resources permit. (14) Provides security at various response and recovery sites to include the Fairgrounds and Disaster Recovery Centers (DRC), Points of Distribution (POD), etc., established by county, state or federal agencies. (15) Provides support to ESF #17 (Animal Protection) through large animal teams. 68 BASIC PLAN 86 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 3. (16) Serves as a supporting agency to ESF #13 (Military Support). (17) Provides traffic control and security during power outages. (18) Provides personnel and equipment as required to support mass casualty operations and exercises. (19) Plans for and conducts operations for civil disturbances. (20) Provides security to cold weather shelters for the homeless when appropriate. (21) Serves as Team Leader for the County Needs Assessment Team (NAT) and coordinates with state representatives who arrive for impact assessments. Works with state members to determine status of county law enforcement systems. (22) Provides for the safeguarding of vital records. (23) Chief Deputy is the successor to the Sheriff. Hillsborough County School Board (1) Provides designated schools coordination with the Red Management. (2) Establishes procedures to ensure that schools designated as public shelters are opened for use when required. (3) Assigns principals of schools designated as public shelters to be shelter managers. Provides other school staff as required to ensure custodial and food service support. (4) Ensures sufficient food, water and sanitary services are available in public schools designated as public shelters. (5) Provides school buses and drivers transportation during disaster evacuations. (6) Develops procedures and routes to pick up evacuees in flood zones in the southern part of the unincorporated county. (7) Provides two representatives to the EOC Operations Group, one to coordinate shelter operations and one to coordinate school bus transportation activities. 69 as public shelters in Cross and Emergency for emergency BASIC PLAN 87 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 4. (8) Designates a transportation planner to coordinate emergency transportation requirements and serve as a member of the Disaster Transportation Resources Group. (9) Provides, on an annual basis immediately prior to hurricane season, a list of school bus resources available for evacuation operations. (10) Ensures students and staff of county public schools are provided training for response to disaster situations. (11) Provides students, staff, transportation and security resources, as required, to support the annual mass casualty exercise. (12) Provides for the safeguarding of vital records. County Authorities and Commissions a. b. Aviation Authority, Port Authority and Sports Authority (1) Provide resources (personnel, facilities and equipment) in the event of mass casualty operations or exercises involving respective facilities. (2) Coordinate with the County EOC during disaster/emergency situations. (3) Coordinate restoration of facilities and report damage assessment data to the EOC. Hillsborough Area Regional Transit Authority (HART) (1) Provides buses for disaster related evacuations. (2) Develops procedures and routes to pick up hurricane evacuees in flood zones in the City of Tampa and Town & Country. (3) Conducts public information efforts to inform the public of hurricane evacuation routes and pickup points. (4) Designates a transportation planner to coordinate emergency transportation requirements and to serve as a member of the Disaster Transportation Resources Group. 70 BASIC PLAN 88 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 c. 5. (5) Provides a representative to the EOC Operations Group to coordinate HART transportation activities during evacuation operations. (6) Provides, on an annual basis immediately prior to hurricane season, a list of buses available for evacuation operations. Environmental Protection Commission (1) Acquires necessary environmental permits/clearances from the Department of Environmental Regulation and the Department of Agricultural and Consumer Services. (2) Coordinates with the Solid Waste Management Department concerning the selection of debris disposal sites. (3) Participates in damage assessment activities as necessary. (4) Serves as a support agency to ESF #3 (Public Works and Engineering). Cities of Plant City, Tampa and Temple Terrace (1) Prepare a disaster plan which supports the County Comprehensive Emergency Management Plan (CEMP). (2) Maintain viable Continuity of Government and Continuity of Operations Plans in the event of disaster situations or disruption in services. (3) Ensure that municipal response agencies provide an effective response and recovery operations for disasters/emergencies within geographical boundaries. Maintain municipal ordinances to allow for effective operations. (4) Coordinate municipal emergency response and recovery activities with the County EOC and applicable county departments or agencies. (5) Provide representatives as required to the County EOC during actual disasters and exercises to coordinate law enforcement, fire and public works matters. (6) Ensure appropriate municipal employees are trained for disaster operations. 71 BASIC PLAN 89 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (7) Ensure adequate alerting and warning systems are in place to warn the general public and municipal employees of impending disaster situations. (8) Issue states of local emergency and evacuation orders where necessary in localized emergencies. (9) Develop evacuation and traffic control plans which coincide with overall county plans. Control traffic within city limits during evacuations. (10) Notify residents of evacuation zones and mobile homes of evacuation orders. If necessary, assist residents who need help in evacuating. (11) Provide security and law enforcement at all public shelters in jurisdictions. Tampa Fire Rescue provides paramedics for special needs shelters. Municipalities provide medical support for public shelters within city limits as resources allow. (12) Control reentry into evacuated areas. (13) Plan for and conduct emergency operations to maintain/restore all water and wastewater capabilities within jurisdiction during disaster/emergencies. Assist the Health Department in determining potability of water supply. (14) Ensure plans, procedures and training for damage assessment are established so that accurate and timely damage assessment surveys will be conducted after a disaster. Ensure damage assessment reports are submitted to the EOC in a timely manner. (15) Plan for and conduct debris removal and disposal operations after a disaster. Coordinate efforts with County Public Works Department and Solid Waste Division. Request necessary environmental permits and clearances from EPC. (16) Ensure that detailed records are kept for disaster response and recovery operations for federal and state reimbursements. (17) Designate appropriate public officials to attend federal public assistance briefings. Ensure that all projects undertaken 72 BASIC PLAN 90 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 under the federal assistance program are in accordance with established guidelines. Provide required reports to state and federal representatives. 6. (18) Provide support as available during mass casualty operations and exercises within Hillsborough County to include personnel and resources in the law enforcement, fire and emergency medical services areas. (19) Provide for safeguarding of vital records. (20) Through respective building departments, coordinate necessary demolition or stabilization of structurally damaged public facilities. (21) Through respective building departments, coordinate with owners or management of structurally damaged private or private nonprofit facilities regarding structural integrity of the damaged structures. Take appropriate action, including condemnation of damaged structures. (22) Assign a coordinator to serve as an emergency management liaison to Hillsborough County Emergency Management. (23) Manage Points of Distribution within jurisdictions. (24) Manage the assignments or city employees during disaster situations. If not able to effectively utilize any employees, refers them to the Volunteer Reception Center (VRC) for further assignment to disaster roles. State Agencies a. Health Department (1) Develops and maintains a plan to mobilize and coordinate all public health resources during disaster operations. (2) Serves as the primary coordinator for ESF #8 (Health and Medical Services). (3) Directs and coordinates public health service activities during disaster operations. (4) Coordinates planning for, and operates, county special needs shelters. Provides doctors and nurses as available to staff 73 BASIC PLAN 91 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 special needs shelters. Maintains a registry of people with special needs. b. c. (5) Provides public health advice and assistance to local jurisdictions during disasters/emergencies. (6) Coordinates state and federal public health assistance when provided. (7) Provides advisories to the public through ESF #14, concerning health related items during disasters / emergency situations. (8) Coordinates with the Solid Waste Division and the Environmental Protection Commission to ensure health standards are maintained at all debris disposal sites. (9) Provides assistance to the Medical Examiner and Medical Director for Mass Casualty Planning for mortuary services during disaster operations. (10) Provides for the safety of the county water supply through testing and provides public information to citizens regarding potability of the water supply and methods to purify water. (11) Inspects for contaminated food stuffs and drugs, identifying contamination and condemning as appropriate. (12) Provides for the safeguarding of vital records. (13) Provides a representative to serve as liaison to state assessment teams concerning the status of county health and medical systems. Department of Transportation, District 7 (1) As necessary, provides a representative to the EOC during disaster response and recovery operations. (2) Conducts debris removal from interstates and state roads and supports county debris clearance activities as resources allow. Florida Highway Patrol (1) Provides law enforcement support for response and recovery 74 BASIC PLAN 92 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 operations. (2) d. Florida Marine Patrol (1) e. 7. Provides support as necessary for recovery operations. University of South Florida (1) f. Provides a representative to the EOC Operations Group during disaster response and recovery operations. Provides public shelter facilities and staff as available during hurricane evacuations. One facility shall serve as a special needs shelter for medically dependent evacuees. State Fairgrounds Authority (1) Provides facilities to house county evacuation and Regional/Tampa Bay Area/County response and recovery operations. (2) Provides support as available to evacuation and recovery operations (e.g. forklifts, tables, chairs and ancillary equipment). Humanitarian/Non-Profit Organizations a. American Red Cross, Tampa Bay Chapter (1) Provides mass care and feeding operations for victims and emergency workers during disaster operations. (2) Serves as a primary support agency of ESF #6 (Mass Care & Human Services). (3) Serves as a supporting agency for ESF #8 (Health and Medical Services), ESF #11 (Food and Water) and ESF #15 (Volunteer and Donations). (4) Provides representation whenever necessary to the EOC for actual disasters and disaster exercises. (5) In coordination with the School Board and Emergency Management, identifies public shelters for use during emergencies. 75 BASIC PLAN 93 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 b. (6) At the direction of the EOC, opens public shelters as required. (7) Operates public shelters to include providing the required staff, equipment, supplies and feeding operations. Provides shelter operations reports to the EOC. (8) Recruits and provides training to salaried and volunteer disaster services personnel to include shelter management. (9) Establishes Red Cross Service Delivery Sites or service delivery methods to meet immediate disaster caused needs of disaster victims. Services can include assistance or formal referrals to address needs such as food, personal essentials, clothing, shelter, information and referral, welfare information, physical health needs and mental health needs. (10) Coordinates Red Cross damage assessment activities with those of the county. (11) Provides representatives to manage the Red Cross facility at the Florida State Fairgrounds when activated. (12) Coordinates feeding operations of emergency workers at the Fairgrounds as resources allow. (13) Coordinates with the Emergency Transportation Coordinator and Medical Director for Mass Casualty Planning in the development of plans for the emergency transportation of evacuees from disaster site(s) to shelters. (14) Provides a representative to serve as liaison to state assessment teams concerning the status of mass care efforts in the county. Salvation Army (1) Provides shelters, food, clothing, other supplies and counseling services to disaster victims. (2) Provides a representative to the EOC to coordinate mass care operations with other ESF #6 agencies. (3) Coordinates human services with county agencies. (4) Operates, by agreement with the State, comfort stations for 76 BASIC PLAN 94 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 disaster victims. (5) c. Florida Blood Services (1) d. e. 8. Provides support, as resources allow, to county operations at the State Fairgrounds. Provides blood resources and expertise as necessary in support of disaster victims in a mass casualty situation. Sun City Rescue Squad (1) Provides BLS, ambulance transport service and first responder emergency medical services as available to countywide mass casualty operations. (2) Participates in countywide mass casualty exercises. United Way of Tampa Bay (1) Manages the Volunteer Reception Center (VRC) at Florida Fairgrounds during disaster operations. (2) Coordinates United Way of Tampa Bay staffing support of the Volunteer Coordination Center. (3) Serves as the EOC Coordinator for ESF #15 (Volunteers and Donations). (4) Administratively manages funds donated for general relief use during disasters. Dispenses funds for response and recovery efforts based on instructions of local government officials. (5) Serves as the coordinator for unmet needs coordination within the county. (6) Serves as a support agency for ESF #6 (Mass Care and Human Services) and ESF #11 (Food and water). (7) Oversees the operation of Hillsborough Emergency Long Term Recovery Program (HELP), the Long Term Recovery Organization (LTRO) for Hillsborough County. Utilities 77 BASIC PLAN 95 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 a. b. c. 9. Tampa Electric Company (TECO) (1) Provides information to Emergency Management as it becomes available about impending power shortage situations. (2) Provides a representative to the EOC Operations Group during disasters. (3) Serves as primary coordinator for electrical power matters under ESF #12 (Energy). (4) Provides personnel and equipment support, as required and as resources allow, to county and municipal search and rescue teams. TECO / Peoples Gas (1) Supports the community in providing gas utility services during disaster situations. (2) As required, provides a representative to the EOC Operations Group to coordinate gas utility matters with other emergency response agencies. Verizon (1) Coordinates restoration of telephone and data service to Hillsborough County as part of ESF # 2. (2) Provides telephone communications and data support, to include activating required number of telephone lines, at the Fairgrounds when activated. (3) Provides a representative to the EOC Operations Group during emergencies. Military Organizations a. Civil Air Patrol (CAP) (1) Provides resources (personnel and equipment) in support of county disaster and mass casualty operations. (2) Provides aerial support to county disaster operations as resources allow (e.g. light transport of equipment or 78 BASIC PLAN 96 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 personnel, search & rescue, traffic control, photographic and reconnaissance support, and communications). b. c. d. e. Florida Army National Guard (53rd Infantry Brigade) (1) Provides resources as available and as approved by appropriate authorities. (2) Provides a staff representative to the EOC Operations Group during disaster situations and exercises as available. MacDill Air Force Base (1) Provides resources as available and approved by appropriate authorities to support county disaster response and recovery activities. (2) Provides a staff representative to the EOC during disaster situations. U.S. Coast Guard (1) Provides resources as available and as approved by appropriate authorities to support county disaster response and recovery activities. (2) Provides a staff representative to the EOC during disaster situations. U.S. Army Reserve Center, U.S. Marine Corps Reserve, and U.S. Navy Reserve Center. (1) f. 290th Joint Communications Support Squadron (Florida Air National Guard). (1) 10. Provide resources under appropriate directives or orders from applicable Department of Defense agencies. Provides communications appropriate authorities. support as approved by Medical Facilities a. Tampa General Hospital (1) Provides office space and facilities to house recovery support 79 BASIC PLAN 97 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 operations at the TGH - Health Park. b. Administrators, Hillsborough County Hospitals (1) Make provisions for emergencies or disasters as applicable. If sufficient resources are not available, coordinate assistance needed with the Emergency Operations Center. (2) Develop comprehensive emergency management plans in accordance with criteria set forth in Florida Administrative Code Rule 59A-3.078. Submit plans to Emergency Management as scheduled on an annual basis for review and approval. (3) Maintain contact with Emergency Management and Health Department to provide for coordinated efforts in disaster preparedness and planning. One method to accomplish this is through the Hospital Disaster Planning Committee. (4) Provide facilities, resources and personnel as necessary in support of county mass casualty and hurricane operations. (5) Coordinate with the Medical Director Mass Casualty Planning (MDMCP) concerning mass casualty operations and planning. (6) Ensure that proper protocols are in place to affectively disseminate communications from the County Emergency Dispatch Center (EDC)/MDMCP/EOC through the use of pagers, phone trees, e-mail, internet, etc. Keep the EM System data base current with names and contact information of designated personnel. (7) Ensure facility disaster plans fully address mass casualty operations in support of this plan. When the County Mass Casualty System is activated and Code D (David) has been announced, hospitals must: (a) Prepare an immediate bed status report through a current census and priority discharge plan upon request of the County EDC. Status report will be provided in EM System as the primary mode with fax machine, e-mail or two way radio as backups. Hospitals will also make available disaster victims status through EM Track. 80 BASIC PLAN 98 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (b) Provide for personnel recall in increments as needed (maximum 12 hour shifts). (c) Designate trained EM System personnel to keep the data base current. Those hospitals with a two way radio capability ensure trained operators are available to maintain contact with county EDC / EOC. (d) Provide enhanced security for their facility. (e) Provide for continuity of facility operations and functions. Note: Hospital plans should address possible evacuation to or from the facility. c. V. Administrators, Hillsborough County Nursing Homes, Ambulatory Surgical Centers, and Assisted Living Facilities (ALF). (1) Make provisions for evacuating premises for emergencies or disasters as applicable. If sufficient resources are not available for evacuation, coordinate assistance needed with the Emergency Operations Center. (2) Develop comprehensive emergency management plans in accordance with criteria set forth in applicable Florida Administrative Code rules. Submit plans to Emergency Management as scheduled for review and approval. FINANCIAL AND ADMINISTRATIVE MANAGEMENT A. Financial Guidelines 1. Authority to expend funds in emergency management operations is contained in Florida Statute 252 and County Ordinance 06-13. In general, emergency operations are funded by the budget allocations of each agency involved. A Presidential disaster or emergency declaration will permit funding under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, P.L.100-707 in addition to the financial resources initiated at the state and local levels. Federal disaster assistance is generally provided at the 75% level with state and local governments sharing the remaining 25%. There is precedent for the federal government to assume a larger share than 75% under unusual circumstances. 2. Timely financial support of any extensive response activity could be crucial to saving lives and protecting property. While innovative and expeditious 81 BASIC PLAN 99 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 means of procurement are called for during times of emergencies, it is still mandatory that good accounting principles and practices be employed in order to safeguard the use of public funds from fraud, waste and abuse. 3. In concert with federal guidelines, approval for expenditure of funds for supporting preparedness, response, recovery and mitigation operations will be given by officials of the primary and support agencies. Each agency is responsible for establishing effective administrative controls of funds expended and to ensure that actions taken and costs incurred are consistent with the missions identified in this plan. 4. The acquisition of facilities, equipment, supplies, services and other resources may be accomplished by designated department and agency purchasing elements or through ESF #7 / Procurement under applicable purchasing procedures and guidelines (See Annex G for further information on the procurement process). If needed resources are not available within the county, requests may be made to the SEOC. The county will be responsible for costs incurred for resources brought in from outside sources. If Federal Disaster Assistance Programs have been implemented under the Stafford Act, at least 75% of authorized costs will be provided by the Federal Government. Reimbursement procedures under Federal Disaster Assistance Programs are covered in Recovery Section VI. 5. Business Services Group is responsible for financial management during disaster operations and will provide periodic training to appropriate fiscal representatives on this area. Complete and accurate accounts of emergency expenditures and obligations, including personnel and equipment costs, must be maintained. Business Services establishes procedures for processing and maintaining records of expenditures and obligations for manpower, equipment and materials. All appropriate logs, formal records and file copies of all expenditures (including personnel timesheets) must be kept by all departments, agencies and municipalities in order to provide clear and reasonable accountability and justification for future reimbursement. Reimbursement for disaster related expenditures is not automatic - it must be authenticated by detailed records. Further, all federal public assistance funds are subject to state and federal audit. 6. All records relating to the allocation and disbursement of funds pertaining to activities and elements covered in this plan must be maintained in compliance with the Stafford Act and applicable Florida Statutes (Chapter 215 and Chapter 252) in accordance with funding agreements. 7. For county departments, documentation to substantiate costs for disaster operations will be submitted to the Business Services Group for consolidation. Emergency Management will coordinate reporting activities with state and FEMA representatives. Other response organizations, 82 BASIC PLAN 100 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 including municipalities, will establish their own reporting and coordination procedures. 8. B. Periodic training sessions will be provided by DEM concerning guidelines and processes involving state and federal disaster assistance. Emergency Management will coordinate this training for all concerned agencies and departments, as well as provide training to county and municipal personnel on relevant information concerning the various funding programs under DEM. Mutual Aid Assistance The County and three municipalities are signatories to the Statewide Mutual Aid Agreement. Under this agreement, requests for assistance can be made to the State Division of Emergency Management (DEM) or to any other signatory (e.g. other county or municipality). The requesting party shall be responsible for reimbursement of all reimbursable expenses to all assisting parties. The assisting party shall bill requesting parties for all reimbursable expenses as soon as practicable after the expenses are incurred, but not later than 60 days following the period of assistance, unless the deadline for identifying damage is extended in accordance with 44 CFR Part 206. The requesting party shall pay the bill, or advise of any disputed items, not later than 60 days following the billing date. Assisting parties shall maintain detailed records and submit invoices for reimbursement by the requesting party or DEM using format used or required by FEMA publications, including 44 CFR Part 13 and applicable Office of Management and Budget Circulars. Requesting parties and DEM finance personnel shall provide information, directions and assistance for record keeping to assisting parties. C. Disaster Relief Funding Agreements For any federal disaster declaration providing funds to the county, the county enters into a Disaster Relief Funding Agreement with the state. These funding agreements provide the framework for the administration of the federal and state funds which flow to the county under the particular disaster. These agreements shall be approved by the BOCC and signed by the chairman. The agreements are also signed by the State Governor’s Authorized Representative (GAR), usually the Director of the Division of Emergency Management. As a result of the funding agreement, the state administers the federal funds due to the county, as well as the state funds (usually 75% federal funding and 12.5% state funding with the county absorbing the remaining 12.5%). For funding sources for hazard mitigation, the appropriate information is reflected in the Recovery/Hazard Mitigation Section. D. Reporting Procedures 1. As part of any federal disaster assistance program, there will be requirements for various reports in accordance with CFR 44 and the applicable Disaster 83 BASIC PLAN 101 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Relief Funding Agreement. Responsibility for submitting any such reports rests with the EM Director. The EM Director will request report information from county departments and other response agencies when appropriate. 2. E. Protection of Records 1. VI. Reports will be submitted either to the Division of Emergency Management (DEM) or designated Field Office in accordance with guidance provided by DEM. All county departments, constitutional authorities and other governmental agencies must ensure protection of their records during disaster situations. Agencies in potential hurricane flood zones are particularly vulnerable to record damage from water. All agencies have the potential for record damage from fire and possible resulting water damage. Specific measures for protecting records must be reflected in agency disaster plans. Those agencies with vital records (e.g. Clerk of Circuit Court, Property Appraiser, Health Department, School Board etc.) must take special care to ensure the safety of these records. Off site storage of duplicate vital records, whenever feasible, is strongly recommended. All agencies should also have plans which address the recovery of damaged records. TRAINING AND EXERCISES A. Emergency Management (EM) is the overall coordinator within Hillsborough County for emergency management training and education. County departments/authorities, municipalities and all other public and private emergency response agencies bear the responsibility of ensuring their personnel with emergency responsibilities are sufficiently trained. All agencies should take the necessary steps to ensure appropriate records are kept reflecting emergency training received by their personnel. B. EM will coordinate all disaster preparedness, response, recovery and mitigation training provided to county personnel by DEM and FEMA. EM will provide schedules of the state emergency management training courses to appropriate county agencies. Applications for State/FEMA training courses will be submitted to the EM Director for approval and submission to DEM. C. Training for local emergency response personnel will be under the all hazards approach to emergency management. Training will ensure that current state and federal concepts on emergency preparedness, response, recovery and mitigation are provided. D. The County Disaster Recovery Committee will be a major forum for providing 84 BASIC PLAN 102 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 training on the latest county, state and federal disaster policies and procedures, to include mitigation activities. Representatives from county, municipalities, state and federal agencies in the local area, as well as volunteer agencies (e.g. Red Cross, Salvation Army, United Way, etc.) will participate and share information on respective roles and responsibilities during disaster response, recovery and mitigation operations. E. EM will coordinate disaster preparedness planning/training activities with committees to address such areas as shelter operations, emergency transportation, hospitals, nursing homes/assisted living facilities, etc. F. EM ensures county disaster plans and procedures are exercised and evaluated on a continuing basis. There are various computer programs that can assist in developing exercises if desired. Exercise after action reports will be accomplished and provided to participating agencies to ensure corrective action is taken. Subsequent exercises will ensure previous discrepancies are reevaluated. G. Hillsborough County's exercise and training program will endeavor to involve all public and private agencies with emergency response functions. Primarily this includes the members of the Emergency Policy Group, Executive Support Group and EOC Operations Group. Emergency management officials of adjoining counties may be invited to participate or observe when appropriate. H. EM will provide disaster exercise assistance to government and non-government agencies as requested. As resources allow, EM personnel will participate in hospital and nursing home disaster drills upon request. I. Detailed planning will be accomplished on an interagency basis in preparation for EOC sponsored exercises. Representatives of each participating agency will develop action items for their EOC participants to resolve during the actual exercise. J. Exercise and Training Requirements 1. Annually a. Conduct a large scale mass casualty exercise to include pre-exercise planning meetings and a post exercise critique. b. Conduct an annual hurricane exercise. The exercise may be held in conjunction with a state sponsored hurricane exercise. c. Conduct one or more emergency responder exercises involving mass casualties under various scenarios (e.g. Hazmat, transportation accident, natural disaster, terrorist act, etc.) d. Conduct hurricane briefings and training meetings with the County 85 BASIC PLAN 103 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Administrator and staff, department heads, municipal officials and other governmental and private emergency response agencies. 2. 3. 4. K. e. Brief elected and key appointed officials on emergency management activities and hurricane preparedness. f. Conduct hurricane and emergency management seminars as requested. g. Attend FEMA and state emergency management courses as subject matter and availability dictate. Quarterly (or more often) a. Conduct disaster planning meetings with the Disaster Recovery Committee, Hospital Disaster Planning Committee and other groups as necessary. b. Attend area meetings as established by the DEM Area 4 liaison officer. Periodic a. Participate in regional planning sessions with adjoining county emergency management personnel / Tampa Bay Regional Planning Council (TBRPC), Regional Domestic Security Task Force (RDSTF) and Local Emergency Planning Committee (LEPC). b. Emergency Medical Planning Council (EMPC). c. RACES. On-going Training (County) a. Hazardous materials. b. Communications c. Disaster plans updates. d. Mass casualty planning and operations Emergency Management Training for First Responders 1. First responders train on a regular basis in fields related directly and indirectly to emergency management. This training includes: 86 BASIC PLAN 104 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 VII. a. Law Enforcement (Sheriff's Office and municipal police departments) - traffic control, emergency deployment, search and rescue, security/crowd control, first aid and hazardous materials first responder awareness level training. b. Fire Services (County and municipal) - firefighting tactics, electrical hazards, aircraft crash, first aid/emergency medical treatment, search and rescue, hazardous materials operations level training and incident command. c. Emergency Medical Services (County and municipal fire/rescue) emergency medical techniques, first aid, life support/cardiac life support, treatment of mass casualties and hazardous materials first responder awareness level training. 2. All first responders enroll their personnel in applicable career field courses at Hillsborough Community College. 3. Response agencies will maintain records of personnel receiving training to include competency level. The goal for response agencies is to maintain all responders in a fully trained status. VOLUNTEERS A. There are numerous volunteer organizations which provide assistance to the community during disasters. Among those are the American Red Cross, United Way of Tampa Bay and Citizen Corps organizations. In addition, there are many organizations including faith based groups, which use volunteers to provide assistance to disaster victims. B. For disaster situations, the United Way of Tampa Bay is responsible for setting up and managing the Volunteer Reception Center (VRC). The VRC will coordinate disaster volunteer efforts for the county. For further information on volunteer coordination, see Annex O. C. The Citizen Corps was instituted by the President of the United States in the aftermath of the 911 terrorist attacks on the United States. The Citizens Corps was created to help coordinate volunteer activities to make communities safer, stronger and better prepared to respond to emergency situations. Under the Citizen Corps program, local communities form Citizen Corps Councils (CCC) to bring together first responders, volunteer organizations, law enforcement agencies and community serving institutions. 1. Citizen Corps programs include the following: 87 BASIC PLAN 105 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 2. a. The Community Emergency Response Team (CERT) Program provides training in emergency preparedness and in basic response techniques to citizens, enabling them to take a more active role in personal and public safety. The training enables communities to address initial basic needs in their areas and to assist responders in the recovery process. b. The U.S.A. on Watch Program (formerly the Neighborhood Watch Program) enables communities to conduct crime prevention, homeland security and preparedness efforts in their neighborhoods. c. Volunteers in Police Service (VIPS) provides training for volunteers to perform administrative and non-intervention policing activities to free up law enforcement professionals for front line duty. d. Medical Reserve Corps uses currently practicing and retired volunteers trained in medicine and others interested in public health issues to assist during medical response emergencies and augment the emergency medical response community. Medical Reserve Corps volunteers can also play a productive role in meeting pressing, but non-emergency, public health needs of the community throughout the year. e. Fire Corps promotes the use of citizen advocates to enhance the capacity of resource – constrained fire and rescue departments. Citizen advocates assist local fire departments in a range of activities including fire safety outreach, youth programs and administrative support. Citizen Corps organizations are active in Hillsborough County. There are several of these organizations throughout the county. The primary local government coordinators for Citizen Corps organizations are as follows: CERT – County / Municipal Fire Rescue Neighborhood Watch – County/Municipal Law Enforcement VIPS – County/Municipal Law Enforcement Medical Reserve Corps (MRC) – County Medical Director for Mass Casualty Planning and County/Municipal Fire Rescue Fire Corps – County/Municipal Fire Rescue 3. The County Hazard Mitigation Section has been designated overall local government coordinator of the CCC program. Hazard Mitigation together with county / municipal fire rescue and law enforcement agencies coordinate training of the CCC organizations. County / municipal fire rescue and law enforcement agencies work with CCC organizations on a regular basis to ensure utilization of these volunteer resources. 88 BASIC PLAN 106 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 D. VIII. 4. CCC organizations may be used in disaster response and recovery activities. In fact, CERT teams are specifically trained on how to be prepared for and respond to emergencies that may arise in their community. CERT training enables citizens to help themselves and their neighbors by applying basic response and organizational skills during an emergency. CERT members can also serve as first responders to an emergency until professional emergency services arrive. In addition, the specific mission of MRC teams is to assist during mass casualty situations. 5. CCC organizations may support various ESFs as applicable (e.g. ESF #4Firefighting, ESF #6-Mass Care and Human Services, ESF #8-Health and Medical Services, ESF #11-Food and Water and ESF #16-Law Enforcement). Under the County Know Your Role program, all county employees, who are not in positions directly related to emergency operations, are slated into areas supporting disaster response and recovery operations. The areas where these employees are assigned can be pre-determined and documented on county personnel records or determined as required during disaster operations. The Human Resources Department is responsible for coordinating this county employee disaster volunteer program. Human Resources will work with United Way of Tampa Bay in coordinating assignments of county volunteers, As much as possible, training of potential county employee volunteers will be conducted during the annual hurricane exercise. PUBLIC AWARENESS AND EDUCATION A. County officials must strive to keep residents informed about disaster preparedness, emergency operations and hazard mitigation. Public information in the disaster preparedness/emergency management area is divided into three phases: continuing education, pre-disaster preparation and post-disaster recovery and mitigation. Continuing education is intended to increase awareness of disaster preparedness information, educate on ways to protect life and property, and inform the public on the availability of further assistance and information. Pre-disaster preparation informs the public of the imminent danger and provides details about evacuation procedures and sheltering. During the post-disaster period, the public is informed about such things as disaster assistance, health precautions, long term sheltering, etc. B. It is important, especially immediately before and after a disaster, to keep the public informed on all relevant matters to include government decisions, recommendations and instructions. Reliable official information is imperative to ensure against rumors that can cause panic, fear and confusion. A continuous flow of official information is also necessary to provide full knowledge of disaster conditions and relief services. C. The Director of Emergency Management has the overall responsibility for providing 89 BASIC PLAN 107 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 disaster preparedness response and recovery information to the public. The Communications Department will provide support to the EM Director in these tasks. The Communications Department will ensure that public service announcements are prepared to keep the public informed on disaster preparedness, response and recovery. D. A continuing method of public information on disaster preparedness is a hurricane guide, which is distributed in English and Spanish at the start of each hurricane season. This guide is given as wide a distribution as possible throughout the county. Emergency Management ensures copies for the public are placed at all libraries, fire stations, post offices, and various other public locations. In addition, copies are given to county and municipal departments, hospitals, nursing homes, civic groups, all committees chaired by Emergency Management and to all audiences receiving hurricane awareness talks. E. The hurricane guide provides essential disaster preparedness information. The heart of the document is a map of the county which depicts all hurricane evacuation zones, color coded to show at what evacuation level each zone would evacuate. (The guide emphasizes that mobile home residents must evacuate at all evacuation levels). All public shelter locations are designated on the map. The map also shows county evacuation routes. The remainder of the guide reflects helpful information on disaster preparedness, special assistance instructions and applicable emergency phone numbers. F. Various hurricane preparedness activities are undertaken in conjunction with the media for the annual publication of the hurricane guide in the May-June timeframe. G. In addition to the hurricane guide, the county conducts a comprehensive public information program throughout the year. The public information program includes news features on television and radio and speaking engagements to a vast range of audiences. All requests for emergency preparedness talks are accepted to include civic groups, church groups, mobile home parks, business and industry, public schools and universities, hospitals, nursing homes, etc. Also, the Citizen Action Center provides information and referrals through their InfoLine. H. The broadcast media provides an excellent resource for the county's information program. Emergency Management representatives interface with radio and television reporters, news personnel and weather personnel on a regular basis. Local broadcast stations regularly provide public service announcements provided by the county or the state. Hillsborough County has two Emergency Alert System (EAS) stations (a primary and an alternate). Under the EAS system, radio and television stations, as well as cable companies, in the county will provide emergency announcements when the EAS system is activated. I. The print media also provides an excellent method of providing disaster preparedness to the public. Both major newspapers in the Tampa Bay area usually 90 BASIC PLAN 108 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 produce a hurricane special edition at the onset of each hurricane season. Emergency Management provides substantial data to these newspapers and professional expertise regarding information contained in their publication. Information is also regularly provided to other smaller newspapers in the area. J. Some county departments have specialized brochures and pamphlets to promote hurricane awareness and planning. For example, the Animal Services Department has a pamphlet, "Hurricane - Planning For Pets", which gives advice to domestic pet owners. They are available at the Animal Services office and are handed out at talks given to various groups. Some veterinarians also pass these brochures to their customers. Extension Service has several brochures produced by the University of Florida Institute of Food and Agricultural Services (IFAS). Extension Service also has a pamphlet, "Hurricane Guidelines for Large Animals", developed to assist large animal owners in planning and preparing for hurricanes. K. There are numerous other methods employed to provide disaster preparedness information to the public. Emergency Management works with phone companies and other distributers of directories to place pertinent disaster preparedness data in their publications. EM also coordinates with Tampa Electric Company and Water Resource Division to ensure appropriate disaster planning information is included with utility bills. L. Special efforts are dedicated to reaching those citizens with special needs. EM works with county and state social services agencies and home health care agencies to ensure disaster preparedness information is disseminated to the handicapped and elderly. They also provide information to the various public and private human services organizations for their clients. Those citizens who need assistance during an evacuation are encouraged in disaster pamphlets and in personal contacts to register with the Special Needs Program The telephone number of Emergency Management is prominently displayed in the hurricane guide and various brochures and directories for those who need assistance in an emergency. Individuals on the list are contacted each year to update data bases. M. Emergency Management is responsible for developing and managing the emergency management public awareness and education program. Upon activation of the EOC, ESF #14 will direct the public information element of the EOC Operations Group. ESF #14 will serve as the county's representative to all media (TV, radio and newspaper) and as the focal point for all public information. ESF #14 will also provide pertinent information to the ITS webmaster for inclusion on the county’s website. In addition, the Communications Department provides emergency information to subscribers on the County Emergency E-News Service. N. The EOC has a room dedicated as the media center for emergency operations. Most interviews of the county emergency staff will be conducted in this area. O. For further information on the public information functions, see Annex N. 91 BASIC PLAN 109 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 IX. REFERENCES, AUTHORITIES AND MUTUAL AID AGREEMENTS A. B. C. Federal 1. Public Law 103 - 337 which reenacted the Federal Civil Defense Act of 1950 into the Stafford Act. 2. The Robert T. Stafford Disaster Relief and Emergency Assistance Act (PL 100-707 which amended PL 93-288). (Note: Fiscal procedures are derived from this Act). 3. FEMA Public Assistance Guide (FEMA 322). 4. National Response Plan 5. Homeland Security Presidential Directive 5, Management of Domestic Incidents 6. National Incident Management System (NIMS) 7. NIMS – Derived Compliance Statements (NIMCAST) State 1. Chapter 252 of the Florida Statutes (State Emergency Management Act, as amended). Section 252.38 directs each county to establish and maintain an emergency management plan and program that is coordinated and consistent with the State Comprehensive Emergency Management Plan and program. The statute further specifies county and municipal emergency management powers and responsibilities. Also, fiscal procedures are derived under this statute. 2. Governor's Executive Order 80-29, which delegates specific emergency responsibilities and directs certain emergency management actions to county governments. 3. The State of Florida Comprehensive Emergency Management Plan. 4. Rules 9G-6, 9G-7, 9G-11, 9G-14, 9G-19 and 9G-20, Florida Administrative Code. Local 1. Hillsborough County Ordinance 85-35, as amended and associated administrative orders which establish the organization of Hillsborough County Government. The Emergency Management Department is responsible to provide general support to citizens and government agencies 92 BASIC PLAN 110 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 in matters relating to emergency preparedness and public safety. D. 2. Hillsborough County Ordinance 06-13, Emergency Management Ordinance, which addresses declarations of a state of local emergency and outlines certain resolutions that can be imposed under such conditions. 3. Hillsborough County Ordinance 93-20, which provides post disaster redevelopment and mitigation guidelines. Other disaster preparedness/emergency management documents, incorporated to this CEMP by reference: 1. Hillsborough County Emergency Operations Center Guide. 2. Hillsborough County Cameo Data Base (Facilities with Extremely Hazardous Substances). 3. Hillsborough County Mass Immigration Plan. 4. Hillsborough County Special Needs Shelter and Evacuation Plan. 5. Hillsborough County Citizen's Response Center Handbook. 6. Hillsborough County Hurricane Evacuation Map. 7. Hillsborough County Standard Operating Procedure for State Rapid Response Teams (RRT). 8. Hillsborough County Standard Operating Procedure for Rapid Impact Assessment Teams (RIAT)/Needs Assessment. 9. Hillsborough County Response Plan For Localized Flooding. 10. Hillsborough County Host Shelter Plan. 11. Hillsborough County Disaster Temporary Housing Plan. 12 Hillsborough County Fire Rescue Policies and Procedures. 13 Hillsborough County Local Mitigation Strategy (LMS) 14 Hillsborough County Debris Management Plan. 15. Hillsborough County Damage Assessment Plan. 16. Hillsborough County Terrorism Plan 93 BASIC PLAN 111 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 E. F. G. 17. Hillsborough Continuity of Operations Plan (COOP) 18. Hillsborough County Disaster Transportation Standard Operating Procedure 19. Hillsborough County Points of Distribution (POD) Plan 20. Hillsborough County Pandemic Flu Plan (Health Department) 21. Hillsborough County Medical Examiner Mass Fatalities Plan Regional Plans 1. Tampa Bay Area Metropolitan Medical Response System (MMRS) Plan. 2. Tampa Bay Local Emergency Planning Committee (LEPC) Hazardous Materials Emergency Response Plan (HMERP). Municipal Supporting Plans 1. City of Tampa Comprehensive Emergency Operations Plan. 2. City of Plant City Emergency Preparedness Plan. 3. City of Temple Terrace Emergency Preparedness Plan. 4. City of Tampa Fire Rescue Standard Operating Guidelines. 5. Plant City Rescue Recommended Operating Procedures. 6. Temple Terrace Fire Rescue Standard Operating Guide. Other Supporting Plans 1. Tampa International Airport Emergency Response Manual 2. Tampa Bay Water Emergency Action Plan 3. Southwest Florida Water Management District Emergency Action Plans H. Authority - Coordination of Government Action 1. Under the provisions of Chapter 252, Florida Statutes and the Florida Comprehensive Emergency Management Plan, any local political subdivision (county or municipality) may issue an emergency declaration for its respective jurisdiction without prior declaration by other levels of government. Along with this power of declaration is the responsibility to 94 BASIC PLAN 112 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 order evacuation as early as required by specific local conditions. 2. I. Declarations and evacuation orders of higher levels of government are binding upon lower levels of government. For example, a state declaration is binding upon counties and municipalities and a county order is binding upon a municipality. There is an obvious need for coordination of action with other levels of government and private agencies to ensure the availability of adequate resources to support evacuation. Resources of higher levels of government will generally not be available without an emergency declaration by that higher level of government. For instance, increased state assistance for response and recovery becomes available only following a state declaration. Mutual Aid Agreements for Disaster Response or Emergencies 1. Mutual aid agreements and memoranda of understanding dealing with emergency operations will be entered into as the need arises. The primary agency for the type of agreement involved will develop, coordinate and monitor their agreement (e.g. Emergency Management for overall emergency management agreements, Fire/Rescue Department for fire and ambulance services, Sheriff's Office for law enforcement, etc.). In most cases, mutual aid agreements involving resources of Hillsborough County departments will be approved and signed by the Board of County Commissioners. 2. Statewide Mutual Aid Agreement 3. a. Hillsborough County is a signatory to the Statewide Mutual Aid Agreement for Catastrophic Disaster Response and Recovery. This ties all signatories, which includes most jurisdictions within the state, together in a compact to facilitate rapid assistance to those which are impacted by a major disaster. b. In most cases, requests for mutual aid assistance shall be made to the Division of Emergency Management (DEM). This is the preferred procedure, especially during major disasters. For smaller incidents, requests may be made directly to another jurisdiction. (See the EOC Guide for procedures for requesting mutual aid). c. Requests for mutual aid to Hillsborough County will be provided to the EM Director by DEM or another jurisdiction. Emergency Management will coordinate mutual aid resources from within the county in response to state or other jurisdiction requests. There are two other statewide mutual aid agreements that will provide for quick reaction in providing assistance in critical areas during a disaster or 95 BASIC PLAN 113 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 emergency. The Hillsborough County BOCC is signatory to the Public Works Mutual Aid Agreement and the Sheriff is signatory to the Florida Sheriff's Combined Operational Assistance and Voluntary Cooperation Mutual Aid Agreement. 4. There are two statewide plans that will facilitate mutual aid in the fire-rescue and law enforcement areas: The State of Florida Fire-Rescue Disaster Response Plan prepared by the Florida Fire Chief's Association and the Florida Department of Law Enforcement's Florida Mutual Aid Plan. 5. Hillsborough County is signatory to the following interlocal mutual aid or supporting agreements: a. Memorandum of Understanding between MacDill AFB and Hillsborough County, June 26, 2000. b. Agreement for Mutual Aid in Disaster Response between MacDill Air Force Base and Hillsborough County, Florida, November 15, 2006. c. Mutual Aid Agreement for Fire and Emergency Operations between City of Tampa, Hillsborough County Board of County Commissioners, Hillsborough County Volunteer Fire Departments, Plant City, Temple Terrace and the State of Florida Division of Forestry, December 3, 1980. d. Major Disaster Assistance Agreement between Hillsborough County through the Board of County Commissioners and Hillsborough Transit Authority, November 20, 1981. e. Mutual Aid Agreement between Pasco and Hillsborough County for Fire Protection Services, November 25, 1981. f. Mutual Aid Agreement for Emergency Medical or Ambulance Service between Hillsborough, Manatee, Pasco and Pinellas Counties, December 11, 1980. g. Hillsborough County Medical Examiner / MacDill Air Force Base Letter of Understanding. J. An agreement, renewed biannually, exists between Hillsborough County and a county physician designated as the Hillsborough County Medical Director for Mass Casualty Planning. K. The local emergency planning process is tied together through emergency planning committees including the Disaster Recovery Committee and its subcommittees, the 96 BASIC PLAN 114 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Shelter Committee, the Emergency Transportation Committee, the Hospital Disaster Planning Committee, the Nursing Home/ALF Committee, the Special Needs/Home Health Care Committee, and other various ad hoc committees and working groups. L. The emergency planning process is also tied together on a regional basis through various committees on which county emergency management personnel actively participate. Included among these are the Tampa Bay Region Emergency Management Committee, the Area 4 Emergency Management Committee, the Regional Domestic Security Task Force (RDSTF) and the Local Emergency Planning Committee (LEPC). 97 BASIC PLAN 115 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 1 Ap. 1 to Basic Plan 116 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 MAJOR IDENTIFIED DRAINAGE BASINS 1 Ap. 2 to Basic Plan 117 SEPTEMBER 2010 118 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 HILLSBOROUGH COUNTY HAZARD VULNERABILITY MATRIX Hazard Probability Significance Frequency Vulnerable Areas Potential Economic Impact * Brush, Wildfires and Forest Fires High Minor At least yearly Rural Areas Low Civil Disturbance Low Moderate Rare Urban Areas Low Coastal Oil Spill Medium Moderate Rare Coastal Waters Medium Disease and Pandemic Outbreak Medium ModerateMajor No history Countywide Medium-High Drought Medium Minor Periodic Countywide Medium Exotic Pests and Diseases Low Minor Periodic Agricultural Sector Low Extreme Temperature Low Minor Rare Countywide Low Flooding High Moderate 4 – 6 per year Low lying/Riverine/Poor drainage Medium High Routine SpillsMinor Major SpillsMajor Routine Spills-Almost daily. Major Spills- about one per year Countywide Routine-Low Major-Moderate Medium Major Every 1-5 years Countywide High Infrastructure Disruption Low Moderate Rare Countywide Medium Mass Immigration Low Minor No history Urban Areas Low Nuclear Power Plant N/A N/A N/A N/A N/A Sinkhole and Subsidence High Minor Numerous incidents/year Countywide Low Special Event Incident Low Moderate No history Event Locations Low Terrorism Low Major No history Mostly Urban Areas Medium-High Severe Thunderstorm High Minor More than once/year Countywide Low Tornado High Moderate More than Once/year Countywide Low-Medium Medium Moderate Rare Airports and Major Highways Low Hazardous Materials Spill Hurricane/Tropical Storm Transportation Incident (Major) *Note: Low economic impact = up to $ .5 million; medium impact = $.5 to $ 5 million; high impact = over $ 5 million 1 Ap. 4 to Basic Plan 119 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 HILLSBOROUGH COUNTY EMERGENCY MANAGEMENT SYSTEM/ ORGANIZATION EMERGENCY POLICY GROUP COUNTY ADMINISTRATOR PUBLIC INFORMATION (ESF #14) COUNTY ATTORNEY DIRECTOR EMERGENCY MANAGEMENT COMMUNICATIONS (ESF #2) CITIZENS RESPONSE CENTER ADMINISTRATION & PLANS EOC STAFFING EOC OPERATIONAL SUPPORT TROUBLE SHOOTING EQUIPMENT & SUPPLIES EOC SECURITY MESSAGE CENTER DISTRIBUTION /LOGGING HUMAN NEEDS MASS CARE / HUMAN SERVICES (ESF #6) HEALTH & MEDICAL (ESF #8) SPECIAL NEEDS ANIMAL PROTECTION (ESF #17) LOGISTICS TRANSPORTATION (ESF #1) RESOURCES (ESF #7) ENERGY (ESF #12) FOOD & WATER (ESF #11) VOLUNTEERS & DONATIONS (ESF #15) OPERATIONS RECOVERY ALERT & WARNING NEEDS ASSESSMENT EVACUATION SHELTERS DAMAGE ASSESSMENT STATE/FEDERAL ASSISTANCE SEARCH AND RESCUE (ESF #9) LAW ENFORCEMENT (ESF # 16) FIRE SERVICE (ESF #4/10) INDIVIDUAL ASSISTANCE PUBLIC ASSISTANCE HAZARD MITIGATION MILITARY SUPPORT (ESF #13) FINANCIAL ACCOUNTABILITY REENTRY EOC FEEDING PUBLIC WORKS/ ENGINEERING (ESF #3) INFORMATION & PLANS (ESF #5) TRANSPORTATION INFRASTRUCTURE SITREPS DEBRIS REMOVAL & DISPOSAL WATER & WASTEWATER 1 Ap. 5 to Basic Plan HILLSBOROUGH COUNTY ORGANIZATION CHART HUMAN SERVICES MANAGEMENT SERVICES Business & Support Services Business Services Group Financial Services Group Human Resources Group Employee Benefits & Risk Management Fleet Management Information & Technology Serv, Consumer Protection Animal Services Extension Service Library Services Citizens Action Center Parks, Recreation & Conservation HIPAA Compliance PUBLIC SAFETY Code Enforcement Emergency Management Fire Rescue Medical Examiner 9-1-1 Agency Criminal Justice Liaison Emergency Dispatch Equal Opportunity PLANNING & INFRASTRUCTURE SERVICES PUBLIC AFFAIRS Communications Community Liaisons African American, Asian, ADA & Hispanic Liaisons Intergovernmental Relations Neighborhood Relations COUNTY ADMINISTRATOR PUBLIC UTILITIES DEPARTMENT UTILITIES AND COMMERCE ;> '? 0\ 01:0 ~ ;;' '"d § Affordable Housing Department Debt Management Economic Development Compliance Services Planning & Growth Mgmt Building Services Planning/Zoning Transportation/Land Development Public Works Transportation Maintenance Real Estate Facilities Mgmt.Division Geomatics Division FAMILY & AGING SERVICES DEPARTMENT Aging Services Division Children's Services Division Head Start Division Health & Social Services Div. Veteran's Affairs Division Solid Waste Division Water Resource Division Engineering Group Field Maintenance Svc. Group Plant Operations Group Service Mgmt. & Acct. Group (1::t m~b '"l:)CIl CIl CO mO ~~ me: ~o co::t m(1 ::Co 8~ 0>-1 ....:: 121 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 COUNTY ORGANIZATIONAL CHART (Emergency) EMERGENCY POLICY GROUP Elected Officials County Administrator Executive Support Group Director of Emergency Management Emergency Operations Center Operations Group Preparation Response 1 Recovery Ap. 7 to Basic Plan 122 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 HILLSBOROUGH COUNTY EMERGENCY OPERATIONS POLICY MAKING EMERGENCY POLICY GROUP COUNTY ADMINISTRATOR ATTORNEY DIRECTOR EMERGENCY MANAGEMENT DECISION MAKING DIRECTION, CONTROL & COMMUNICATIONS Determine effect each hazard is having on business, government and people. Inform appropriate officials on situation and actions being taken. Establish priorities to protect people, property and environment. Advise state of local situation, actions being taken and possibility of requests for assistance. Develop courses of action. Coordinate response actions between county and cities. After a course of action is approved – authorize instructions for the public to be used through the news media and other resources. Maintain communications links between cities, county and state. Supervise execution of approved plans. RESPONSIBILITIES 1. Establish policy. 2. Provide guidance to EOC Operations Group. 3. Approve operations plans. 4. Approve media and EAS releases. 5. Issue proclamations and ordinances, as required. 1 Ap. 8 to Basic Plan 123 HLLSBOROUGH COUNTY CEMP SEPTEMBER 2010 EXECUTIVE SUPPORT GROUP The Executive Support Group is responsible for assisting the County Administrator in the formulation of emergency recommendations to the Emergency Policy Group. This Group also assists in developing policy guidelines during emergency operations. The members are: Public Safety Administrator Planning and Infrastructure Services Administrator Human Services Administrator Management Services Administrator Public Affairs Administrator Utilities and Commerce Administrator Medical Director, Mass Casualty Planning; Hillsborough County Attorney; Administrator, Hillsborough County School Board; Chief Deputy Sheriff, Hillsborough County Sheriff's Office; Manager, Preparedness & Response, American Red Cross, Tampa Bay Chapter; Designated Representatives from the municipalities. 1 Ap. 9 to Basic Plan 124 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 EOC OPERATIONS GROUP The EOC Operations Group is composed of a core group (Emergency Management Staff). The core members form the nucleus of the EOC staff during an emergency with additional staff added as depicted in the EOC staffing requirements on the following page. CORE MEMBERS 1 Director, Emergency Management 1 Information Officer (Communications Department) 7 Emergency Operations Staff Officers 1 Emergency Communications Specialist 1 Medical Director, Mass Casualty Planning 1 Multi-Trades Worker II 1 Emergency Management Administration 1 Ap. 10 to Basic Plan 125 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 EOC STAFF REQUIREMENTS ACTIVATION PHASES PARTIAL EVACUATION RESPONSE / RECOVERY Core Group 13 13 13 County Aging Services 1 1 1 County Animal Services 1 1 County Attorney 1 1 County Code Enforcement 1 County Communications Department 1 1 1 1 1 2 2 County Fleet Management 1 1 County GIS – Real Estate 1 1 1 1 1 1 2 2 County Facilities Management County Fire Rescue 1 County Health & Social Services 1 County Human Services County Information & Technology Services (ITS) / GIS 1 County Medical Examiner 1 County Parks, Recreation and Conservation 1 County Planning & Growth Management / Mitigation County Procurement 1 1 1 1 1 1 1 County Property Appraiser 1 County Public Works 1 1 1 County School Board Admin 1 1 1 County School Board Trans. 1 1 1 County Share-a-Van 1 1 1 County Sheriff's Office 1 2 2 County Solid Waste 1 County Water Resource Division 1 1 1 Tampa Emergency Management 1 1 1 Tampa Fire Department 1 2 2 Tampa Police 1 1 1 1 1 Tampa Public Works 2 Ap. 10 to Basic Plan 126 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 EOC STAFF REQUIREMENTS ACTIVATION PHASES PARTIAL EVACUATION RESPONSE / RECOVERY Plant City Fire/Emerg. Management 1 1 1 Temple Terrace Fire / Emerg. Management 1 1 1 Florida Health Dept. 1 1 1 1 1 Florida DOT Florida Dept. of Children & Families 1 Florida Highway Patrol 1 1 Florida National Guard 1 1 Florida State Liaison (DEM) 1 1 1 1 American Red Cross 1 Business Continuity 1 HART 1 MacDill AFB RACES 1 1 1 1 1 1 1 Salvation Army 1 TECO 1 1 United Way 1 1 U.S. Coast Guard 1 1 Verizon 1 1 Telephone Operators 2 4 4 Message Control (EDC) 1 1 1 Citizens Response Center / Citizen Action Center 6 17 17 TOTALS 44 78 86 (*) NOTE: Staffing under each phase represents a basic requirement. During each phase staffing may be increased or decreased as the situation warrants based on the decision of the EOC Director. 3 Ap. 10 to Basic Plan 127 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 EMERGENCY SUPPORT FUNCTION (ESF) / RECOVERY FUNCTION RESPONSIBILITIES EMERGENCY SUPPORT FUNCTION * 1 2 3 4 5 6 7 8 9 10 11 Aging Services S S P American Red Cross S S S Animal Services S BLS Ambulance 12 13 14 15 16 17 S P S S Business Services Group S Communications Department S P Coast Guard S S Code Enforcement S Economic Development Emergency Management P S Environmental Protection Commission S P S S Health Department S S S S Fleet Management HART P S Extension Service Fire Rescue 18 P S S P S P S S P **P S Health & Social Services S P P S Human Resources *See page 19, Basic Plan for the names of each ESF. Functional Annexes A-R provide details of the ESFs. S 1 S S P S S Ap. 11 to Basic Plan 128 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 1 Information & Technology Services / Telecommunications 2 3 4 P Library Services / Citizen Action Center 5 6 7 8 9 10 11 S S Medical Examiner S S S Municipal Police Departments S S S S S S S S S Planning & Growth Management / Hazard Mitigation S S P S RACES Real Estate **P S S S S S S S S S S Salvation Army S S P S S S Procurement School Board 15 16 17 S S S S Public Works 14 S Medical Disaster Mass Casualty Planning Parks, Recreation & Conservation 13 S MacDill Air Force Base Municipal Fire Departments 12 S 2 Ap. 11 to Basic Plan 18 129 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 1 Sheriff’s Office Solid Waste Sunshine Line Tampa Radio Communications 2 3 4 S S S S 5 6 7 S 8 S S 11 12 13 14 15 S S S United Way/Volunteer Center of Tampa Bay S S S S P S P S S S S S ** Disaster Transportation Resources Group Legend P = Primary S = Supporting 3 16 17 P S S S S Water Resource Division 10 **P TECO Verizon 9 Ap. 11 to Basic Plan 18 130 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 RECOVERY FUNCTION RESPONSIBILITIES LEAD AGENCY SUPPORT AGENCIES A. Damage Assessment Code Enforcement Extension Service Building Services Division Facilities Management Fire Marshall’s Office Fire Rescue Information & Technology Services Property Appraisers Office Public Works Real Estate/GIS Sheriff’s Office American Red Cross B. Community Relations Social Services Division Aging Services C. Disaster Recovery Centers Emergency Management Health & Social Services D. Infrastructure/Public Assistance Emergency Management Business Services Group Parks, Recreation & Conservation Public Works Solid Waste Division Water Resource Division Clerk Of Circuit Court Accounting Division E. Unmet Needs Coordination United Way/Volunteer Center American Red Cross Salvation Army Faith Based Organizations F. Disaster Temporary Housing Affordable Housing Code Enforcement Emergency Management Aging Services Health Department Parks, Recreation & Conservation Real Estate Water Resource Division School Board Building Services/Hazard Mitigation Section Sheriff’s Office Municipalities TECO Verizon Tampa Housing Authority Tampa Builders Association Greater Tampa Association of Realtors Florida Manufactured Housing Association American Red Cross 4 Ap. 11 to Basic Plan 131 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Salvation Army Metropolitan Ministries United Way Faith Based Groups F. Debris Management Public Works G. Joint Field Office Emergency Management H. Mitigation Assessment Planning & Growth Management/Hazard Mitigation 5 Environmental Protection Commission Health Department Procurement Solid Waste Division Emergency Management Ap. 11 to Basic Plan 132 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 HILLSBOROUGH COUNTY EMERGENCY OPERATIONS CENTER ORGANIZATION DIRECTOR EMERGENCY MANAGEMENT PUBLIC INFORMATION (ESF #14) OPERATIONS PUBLIC WORKS & ENGINEERING (ESF #3) FIRE FIGHTING / HAZARDOUS MATERIALS (ESF #4/ #10) MASS CARE & HUMAN SERVICES (ESF #6) COMMUNICATIONS (ESF #2) PLANNING FINANCE / ADMINISTRATION LOGISTICS INFORMATION & PLANNING TRANSPORTATION (ESF #1) (ESF #5) RESOURCE SUPPORT (ESF #7) MILITARY SUPPORT (ESF #13) FOOD & WATER (ESF #11) MITIGATION ENERGY (ESF #12) HEALTH & MEDICAL / SPECIAL NEEDS (ESF #8) VOLUNTEER & DONATIONS (ESF #15) SEARCH & RESCUE (ESF #9) FINANCE PERSONNEL EOC RECORDS SITREPS LOGS & MESSAGES LAW ENFORCEMENT AND SECURITY (ESF #16) ANIMAL PROTECTION (ESF #17) 1 Ap. 12 to Basic Plan 133 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 HILLSBOROUGH COUNTY EMERGENCY OPERATIONS CENTER ORGANIZATION DIRECTOR EMERGENCY MANAGEMENT PUBLIC INFORMATION (ESF #14) OPERATIONS PUBLIC WORKS & ENGINEERING (ESF #3) FIRE FIGHTING / HAZARDOUS MATERIALS (ESF #4/ #10) MASS CARE & HUMAN SERVICES (ESF #6) COMMUNICATIONS (ESF #2) PLANNING FINANCE / ADMINISTRATION LOGISTICS INFORMATION & PLANNING TRANSPORTATION (ESF #1) (ESF #5) RESOURCE SUPPORT (ESF #7) MILITARY SUPPORT (ESF #13) FOOD & WATER (ESF #11) MITIGATION ENERGY (ESF #12) HEALTH & MEDICAL / SPECIAL NEEDS (ESF #8) VOLUNTEER & DONATIONS (ESF #15) SEARCH & RESCUE (ESF #9) FINANCE PERSONNEL EOC RECORDS SITREPS LOGS & MESSAGES LAW ENFORCEMENT AND SECURITY (ESF #16) ANIMAL PROTECTION (ESF #17) 1 Ap. 12 to Basic Plan 134 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 INCIDENT COMMAND RESPONSIBILITIES LAW ENFORCEMENT INCIDENT COMMANDER SWAT Evacuations Traffic Control Crowd Control Notification of Next of Kin Investigations Search Security Coordination with Medical Examiner Coordinate Response Request Resources Assign Officers to Manage Functions such as: 1. Public Information 2. Short-Range Planning 3. Safety 4. Operations FIRE RESCUE EMERGENCY MANAGEMENT/EOC Suppression Search & Rescue HAZMAT Staging Area Landing Zone Triage Ambulance Transport Air Ambulance Transport Hospital Notification & Coordination (less Than 15 casualties Ambulance Staging EMS Supply Logistics Coordinate Resources Inter-Agency Coordination Reporting Long-Range Planning Transportation Support (thru School Board) Sheltering (thru Red Cross) MASS CASUALTY DIRECTOR Hospital Notifications & Coordination (more than 15 casualties) Medical Advice Maintain Data on Hospital Capabilities Monitor Bed Availability 1 Ap. 13 to Basic Plan 135 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 INCIDENT COMMAND MATRIX FIRE RESCUE FIRE OPERATIONS MEDICAL OPERATIONS LAW ENFORCEMENT EOC Hurricane Notification Evacuation Rescue Medical Treatment Special Needs Evacuation Shelter Support Traffic Control Evacuation Security COMMAND Evacuation Transportation Sheltering Recovery Hazmat COMMAND Mitigation Medical Treatment Victim Transportation Evacuation Traffic Control Security Assistance Coordination Resources Policy Guidance for Major Incident Air Crash INITIAL COMMAND Rescue Extinguishment Triage Medical Treatment Victim Transportation Evacuation Traffic/Crowd Control Security ASSUME COMMAND FOR INVESTIGATION Fire COMMAND Rescue Extinguishment Medical Treatment Victim Transportation Evacuation Traffic/Crowd Control Security Support to Law Enforcement (MERT) COMMAND Traffic/Crowd Control Security INCIDENT SWAT Terrorism Support to Law Enforcement Rescue Extinguishment Support to Law Enforcement (MERT) COMMAND Traffic/Crowd Control Mitigation Tornado COMMAND Rescue Medical Treatment Victim Transportation Traffic/Crowd Control Mitigation Fresh Water Flooding COMMAND Evacuation Rescue Major Transportation Incident (Bus/Rail Auto) Explosives Mass Casualty (If no Law Enforcement Threat Medical Treatment Transportation Special Needs Traffic/Crowd Control Evacuation Assistance Security COMMAND Triage Medical Treatment Victim Transportation ASSUME COMMAND FOR INVESTIGATION Traffic/Crowd Control Rescue Extinguishment Medical Treatment Victim Transportation COMMAND Traffic/Crowd Control Evacuation Mitigation COMMAND Triage Medical Treatment Victim Transportation Traffic/Crowd Control Security Evacuation 1 Ap. 14 to Basic Plan 136 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 SAMPLE INCIDENT COMMAND SYSTEM CHART INCIDENT COMMANDER EOC/WARNING POINT SAFETY PIO FINANCE LOGISTICS LIAISON PLANNING OPERATIONS STAGING COUNTY PURCHASING STATUS MUNICIPAL PURCHASING LAW ENFORCEMENT RESOURCES SHELTERING COMMUNICATIONS DOCUMENTATION MORGUE EMS FIRE RESCUE TRAFFIC TRIAGE SUPPRESS SECURITY TREATMENT HAZMAT S.W.AT. TRANSPORT AIR/L. Z. OTHER GROUPS AS REQUESTED OTHER GROUPS AS REQUESTED OTHER GROUPS AS REQUESTED REHABILITATION OTHER AS REQUESTED OPERATIONS: Depending on incident type or situation, the Operations Chief position should be occupied by Fire, EMS, Law Enforcement, etc. The agency filling the Incident Commander position may fill the Operations Chief position also. GROUPS: No more than 5 Groups should be established under each Branch Chief in order to allow proper “Span of Control”. Many Subgroups may be established under each group. 1 NOTE: If deaths involved, the Medical Examiner’s Functions include death scene investigation, body removal, cause-of-death determination and identification. Ap. 15 to Basic Plan 137 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 HOSPITAL EVACUATION A. There are four hospitals that may be affected by storm surge which may cause evacuation at various categories of hurricanes (see paragraph H). All of these facilities must include hurricane evacuation procedures in their disaster plans. The remaining hospitals should include procedures in their plans for receiving patients during hurricanes from evacuating hospitals. B. The chief executive officer of a hospital which requires evacuation for whatever reason (hurricane, loss of water supply, internal disaster, etc.) will coordinate the evacuation with the Medical Director for Mass Casualty Planning and Emergency Management/EOC. C. Patients to be Evacuated 1. 2. 3. There are various categories of patients that must be considered for each emergency. a. Patients that can be discharged immediately such as those admitted for elective surgery-preop or those near full recovery. b. Patients that can be evacuated by car, van or bus in a sitting position. c. Patients that must be evacuated by van, bus or ambulance on stretchers or backboards. Patient evacuation - The hospital chief executive officer should first activate his disaster plan priority discharge system to prepare for evacuation, i.e., discharge the maximum number of patients capable of returning home. a. Patients who require further care will be evaluated and moved to other hospitals in coordination with the Medical Director for Mass Casualty Planning. b. Nursing personnel, supplies, drugs, and records, etc., will require orderly transfer. Non-evacuating hospitals must also execute a priority discharge procedure in order to ensure available space for incoming hospital and emergency cases. 1 Ap. 16 to Basic Plan 138 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 D. Transportation Hospitals should enter into transportation agreements with transportation providers. Plans will include details on matching types of patients to modes of transportation. If sufficient transportation is not available at time of disaster, transportation support will be coordinated by the EOC staff and the Medical Director for Mass Casualty Planning. School buses, HART buses, public transportation vehicles, ambulances and trucks may be used. E. F. Administrative Procedures 1. Hospitals should agree to and plan for standard procedures and forms for the inter-hospital transfer of patients, drugs, supplies, records and personnel. Standardized procedures should be part of each hospital's written disaster plan. 2. Hospitals expecting to receive patients should activate their priority discharge plan promptly to make space available. Hospital Staff 1. Each chief executive officer should plan for the effective use of staff. a. Hospitals receiving evacuees will need additional nursing personnel, and should plan for relief requirements (no shift longer than 12 hours). b. Use of physicians and service personnel will be coordinated by the administrator and chief of staff of each hospital. G. All hospitals must prepare a comprehensive emergency management plan (CEMP) in accordance with Florida Administrative Code 59A-3.078, which contains a specific set of criteria which must be included in the plan. All hospital plans must be reviewed and approved annually by Emergency Management. H. List of Hospitals in Hurricane Evacuation Zones by Level 1. Evacuation Level * Evacuating Hospitals a. b. c. d. Tampa General Hospital Town & Country Hospital Kindred Hospital – Bay Area Memorial Hospital 2 A B B D Ap. 16 to Basic Plan 139 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 2. Non-Evacuating Hospitals a. b. c. d. e. f. g. h. i. j. Brandon Regional Hospital South Bay Hospital H. Lee Moffitt Cancer Center James A. Haley Veteran's Hospital St. Joseph's Hospital Shriner's Hospital for Crippled Children South Florida Baptist Hospital Kindred Central Hospital University Community Hospital UCH - Carrollwood Hospital Evacuation Level A - Located in areas that may be impacted by storm surge for all five hurricane categories Evacuation Level B - Located in areas that may be impacted by storm surge for hurricane categories 2 - 5 Evacuation Level C - Located in areas that may be impacted by storm surge for hurricane categories 3 - 5 Evacuation Level D - Located in areas that may be impacted by storm surge for hurricane categories 4 - 5 Evacuation Level E - Located in areas that may be impacted by storm surge for hurricane category 5 3 Ap. 16 to Basic Plan 140 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 NURSING HOME EVACUATION A. There are four nursing homes that may be affected by storm surge which may cause evacuation of the facilities at various categories of hurricanes (see paragraph I). All of these facilities must include evacuation procedures in their disaster plans. B. Nursing home administrators must make prior agreements with other nursing homes to accommodate all patients who must evacuate. If assistance is required, nursing homes should coordinate with Emergency Management/EOC and the Medical Director for Mass Casualty Planning. C. Patients to be Evacuated 1. Three categories of patients must be considered during any nursing home evacuation. a. Patients who may be discharged based on prior arrangements with relatives. b. Patients who can be evacuated by car, van or bus in sitting position. c. Patients who must be transported on a litter by van, truck, ambulance or bus. 2. Patients who require special handling such as oxygen, restraints, etc., should be the first transported, accompanied by appropriate staff from that nursing home for continuing care. 3. All nursing homes which do not require evacuation should discharge any patient possible to relatives for care to maximize available space for evacuees. D. Nursing homes should enter into transportation agreements with transportation providers. If sufficient transportation is not available at time of disaster, transportation support will be coordinated by Emergency Management/EOC and the Medical Director for Mass Casualty Planning. E. Administrative Procedures 1. Essential records on each patient such as care required, current medication, etc. and adequate personnel must accompany evacuated patients. Each patient should be advised to take only the minimum necessary personal effects with them. 1 Ap. 17 to Basic Plan 141 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 F. Nursing Home Staff 1. G. Each administrator will arrange for sufficient staff to care for their patients. Staff should be conserved to cover all shifts for several days (no shift longer than 12 hours). Recovery Period 1. Administrative pre-planning and coordination with other nursing homes should include housing of patients after the storm. In a severe storm some structures may become uninhabitable. 2. Relatives inquiring about the health and welfare of family members in Hillsborough County will be coordinated through American Red Cross channels as per American Red Cross policy. H. All nursing homes must prepare a comprehensive emergency management plan (CEMP) in accordance with Florida Administrative Code 59A-4.126, which contains specific set of criteria which must be included in the plan. All nursing home plans must be reviewed and approved annually by Emergency Management. I. List of Nursing Homes in Hurricane Evacuation Zones by Level 1. Evacuating Nursing Homes a. b. c. d. 2. Evacuation Level * Canterbury Towers South Tampa Health and Rehabilitation Center Bayshore Pointe Nursing and Rehab Center Woodbridge Rehabilitation. & Health Center B B C E Non-Evacuating Nursing Homes a. b. c. d. e. f. g. h. i. j. k. l. m. n. Brandon Health and Rehabilitation Center Brighton Gardens of Tampa Carrollwood Care Center Central Park Healthcare & Rehab. Center Community Convalescence Center Consulate Health Care of Brandon Excel Rehabilitation and Health Center Fairway Oaks Center Fletcher Health and Rehab. Center Habana Health Care Center Hawthorne Health and Rehabilitation of Brandon Health Center of Plant City Health Care Center of Tampa The Home Association 2 Ap. 17 to Basic Plan 142 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 o. p. q. r. s. t. u. v. w. x. y. John Knox Village Med Center Lakeshore Villas Health Care Center Manor Care Health Services Carrollwood Nursing Center of University Village Palm Garden of Sun City Palm Garden of Tampa Plaza West Rehabilitation and Healthcare Center of Tampa Sun Terrace Health Care Center Whispering Oaks Ybor City Healthcare & Rehab. Center * Evacuation Level A - Located in areas that may be impacted by storm surge for all five hurricane levels. Evacuation Level B – Located in areas that may be impacted by storm surge for hurricane categories 2 – 5. Evacuation Level C – Located in areas that may be impacted by storm surge for hurricane categories 3 – 5. Evacuation Level D - Located in areas that may be impacted by storm surge for hurricane categories 4 – 5. Evacuation Level E – Located in areas that may be impacted by storm surge for hurricane category 5. 3 Ap. 17 to Basic Plan 143 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 COMPONENTS OF EVACUATION TIME CLEARANCE TIME MOBILIZATION TIME TRAVEL AND QUEUEING DELAY TIME SURGE ROADWAY INUNDATION TIME ARRIVAL OF TROPICAL STORM FORCE WINDS TIME * PRE-LANDFALL HAZARDS TIME λ EVACUATION TIME ISSUANCE OF LOCAL EVACUATION ORDER HURRICANE EYE LANDFALL TIME IN HOURS * ALSO INCLUDES RAINFALL ROADWAY INUNDATION TIME 1 Ap. 18 to Basic Plan 144 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 DECISION MAKING PROCESS FOR HURRICANE EVACUATION Identify Hurricane Threat To County Identify Evacuation Scenario Confronting County Identify Evacuation Time Confronting County Determine NHC Forecast Determine NHC Probabilities Determine Error Based Forecast Time Determine Parameters ISSUE EVACUATION ORDER 1 Ap. 19 to Basic Plan 145 HLLSBOROUGH COUNTY CEMP SEPTEMBER 2010 YEAR 2010 CLEARANCE TIMES (in hours) Evacuation Level A Evacuation Level B Evacuation Level C Evacuation Level D Evacuation Level E Clearance Time to Shelter 13.0 15.0 22.0 29.5 59.0 In-County Clearance Time 13.0 15.0 22.0 29.5 59.0 Out of County Clearance Time 13.0 15.5 22.0 29.0 59.0 Regional Clearance Time Tampa Bay Region 13.0 15.5 22.0 34.0 60.0 1 Ap. 20 to Basic Plan 146 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PUBLIC SHELTER DEMAND EVACUATION LEVEL 2010 A B C D E 11,866 14,114 21,649 31,972 47,186 Shelter demand estimates are based on data from the Tampa Bay Region Hurricane Evacuation Study, Technical Data Report, 2010. Numbers include expected shelterees from surge zones, out-of-zone, mobile homes and shadow evacuation (those evacuating from non-evacuation areas). Shelter demand estimates will be adjusted as updates are made available by TBRPC. 1 Ap. 21 to Basic Plan 147 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX A, TRANSPORTATION (Emergency Support Function #1) I. GENERAL A critical function during disaster operations is emergency transportation. During a localized disaster, transportation may be needed to move evacuees from hazard areas to shelter or medical facilities. A mass evacuation, such as that required for a hurricane, will involve substantial emergency transportation before and after the event. This annex describes the transportation system used during disaster operations. II. RESPONSIBILITIES A. The primary responsibility for transportation planning and operations rests with the County Disaster Transportation Resources Group. The primary members of this group are Emergency Management, County Sunshine Line, Hillsborough Area Regional Transit Authority (HART) and School Board Transportation. For planning activities, this group is co-chaired by two Disaster Transportation Coordinators (DTC), a staff member of Emergency Management and a manager from County Sunshine Line. During EOC activations, Sunshine Line will serve as the DTC for the transportation of people (e.g. hospital/nursing home patients, people with special needs and the general public). HART and School Board Transportation are alternate sources for this coordinator function under EOC activations. B. There are several other agencies with transportation assets and capabilities that may serve on the Disaster Transportation Resources Group and which will participate in emergency transportation operations. Principal among these support agencies are Hillsborough County Fire Rescue; Tampa Fire Rescue; Public Works; basic life support (BLS) ambulance companies; Parks, Recreation & Conservation and Solid Waste Division. In addition, there are numerous private sector and nonprofit organizations that may be utilized to provide trucks, tractor trailers, buses, vans, taxi cabs, etc. Coordination with these providers will be accomplished by the DTC. C. The Disaster Transportation Resources Group meets on a periodic basis. Primary and support members are encouraged to participate in this forum to plan for effective and efficient utilization of emergency transportation resources. D. The DTC, supported with input from the members of the Disaster Transportation Resources Group, will maintain an inventory of vehicles available for emergency transportation. 1 ANNEX A 148 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 III. CONCEPT OF OPERATIONS A. During localized emergencies, requests for transportation will be made by the incident commander at the disaster site to the appropriate agency or through the Emergency Operations Center/Emergency Dispatch Center. If the magnitude of the disaster is such that numerous emergency transportation resources are required, the DTC or his representative will coordinate this activity from the EOC. All requests for emergency transportation will include the following information: 1. Agency requesting assistance. 2. Type and amount of vehicles requested. 3. Purpose of transportation. 4. Reporting location. 5. Name of transportation coordinator at the disaster site. 6. Contact information (Telephone / radio frequency) B. During mass evacuations, transportation priorities will be given to hospitals, nursing homes and people with special needs and Hospice patients. Public transportation will also be provided to individual citizens who have no other way to precede from evacuation zones/mobile homes to public shelters. C. In the post-disaster timeframe, emergency transportation will be used for: D. 1. The return of patients to hospitals and nursing homes. 2. The return of evacuees from public shelters to homes. 3. The movement of disaster victims to recovery centers. 4. The delivery of people, supplies and equipment to disaster areas. 5. Other transportation requirements as deemed necessary by the Emergency Management Director. Emergency transportation activities prior to and after the landfall of a hurricane will be coordinated by the DTC and representatives of the Disaster Transportation Resources Group. 2 ANNEX A 149 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 1. Emergency transportation requirements will be determined by members of the EOC Operations Group. The DTC will determine the number and type vehicles available within the county and coordinate their utilization. 2. Hillsborough County will utilize buses from School Board Transportation and HART and minibuses from Sunshine Line in evacuations. In addition, commercial companies to include taxi companies, rental agencies and various companies with tractor-trailers and/or trucks with rear lift ramps will be used as their resources are available. The EOC will maintain a current list of resources of all transportation providers which are willing to participate in emergency transportation activities. All available transportation assets to include private, commercial, and governmental may be utilized during an evacuation. 3. Transportation providers must ensure availability of drivers to support response and recovery operations. Each provider's disaster plan will include procedures on how the maximum number of drivers and necessary staff will be available for duty for emergency evacuations. Planning must also provide for sustained operations for continuing 24 hours operations in advance of a hurricane, as well as during response and recovery operations. E. If emergency transportation resources within the county are inadequate, the DTC will request assistance from the State EOC. ESF #1 at the State EOC will coordinate the provision of emergency transportation assistance which may include resources from state agencies, from local governments from other parts of the state, or from private commercial companies. Under a Presidential Disaster Declaration, if federal emergency transportation assistance is needed, the State EOC will coordinate this assistance with the Federal Emergency Management Agency (FEMA). F. Transportation of the General Public During hurricane evacuations, public transportation is available to members of the general public in evacuation zones who do not have their own transportation. HART will run buses on certain established routes which cover evacuation areas primarily in the City of Tampa and the Town 'n Country area. School Board Transportation will run buses in unincorporated areas of the south part of the county. Both sets of routes will be run continuously once an evacuation is ordered, and citizens will be dropped off at designated public shelters or refuges of last resort. HART buses will stop at established bus stops or between on a wave-down basis, while School Board buses will stop on a wave-down basis only. Pamphlets announcing these services are produced and distributed to the public through various channels. Both HART and School Board Transportation will provide sufficient 3 ANNEX A 150 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 resources to return evacuees from shelters to their departure locations. G. Ambulance Support Ambulances are a critical resource that must be centrally coordinated at the EOC during a hurricane evacuation. A County Fire Rescue representative in the EOC will be the overall coordinator of ambulance support during disaster activations. The primary ambulance assets for hurricane evacuations will be BLS ambulance companies (e.g. AMR and Americare). Advanced life support (ALS) units from County and Tampa Fire Rescue will provide evacuation support as resources allow. Ambulances will be needed to transport a certain portion of evacuating hospitals, nursing homes and the special needs population. BLS dispatchers will function at the EOC to coordinate their ambulance assets responding to the evacuation needs of these groups. As a rule, special needs patients will be moved early in the evacuation at the direction of the EOC staff. The intent is to have these patients moved before hospitals and nursing homes make the decision to evacuate. Hospitals and nursing homes will be allocated ambulances as they make the decision to evacuate. H. Transportation of Hospital Patients Hospitals must plan for transportation to evacuate their patients and necessary supporting equipment and supplies. Hospitals must have agreements with transportation providers if they do not have sufficient internal transportation assets to evacuate their facility. This is especially critical for those hospitals in hurricane evacuation zones. If an evacuating hospital determines that sufficient transportation is not available, request for transportation support can be submitted to the EOC. The DTC will thereupon attempt to coordinate transportation resources to fill hospital transportation shortfalls. The primary modes of transportation support that may be used for hospitals include HART buses, ambulances from BLS companies, County and Tampa Fire Rescue and tractor-trailers. Potential backup sources of transportation include School Board buses, Sunshine Line vehicles, taxicabs and rental vehicles. (Note: See paragraph III.G. for ambulance support). I. Transportation of People with Special Needs Evacuation of people with special needs, including Hospice patients, will be accomplished primarily with minibuses owned or contracted by Sunshine Line, HART minibuses and wheelchair capable school buses. Private taxi companies and wheel chair van services may be used to augment these resources. Ambulances from BLS providers, County or Tampa Fire Rescue will be used as required when such mode of transportation is required (See paragraph III.G.). Regular HART and school buses and other private providers are identified as backup transportation 4 ANNEX A 151 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 sources. Most people with special needs will be transported to Special Needs Shelters, regular Red Cross shelters or hospitals depending on their health/medical condition. A relatively small amount of people may be transported to residences (provided they are out of designated flood zones and not a mobile home). (Note: The Special Needs Evacuation and Shelter Plan contains further information on evacuation of people with special needs). J. Transportation of Patients in Nursing Homes, Assisted Living Facilities (ALF) and other Residential Health Care Facilities Nursing homes, ALFs and other residential health care facilities must have current agreements with transportation providers if they do not have sufficient internal transportation assets to evacuate their facility. If a facility determines that sufficient transportation is not available at time of disaster, transportation support may be coordinated with the EOC. (Note: See paragraph III.G. for ambulance support). K. Transportation providers must keep detailed records of all personnel/vehicle activities. Suggested information includes number of passengers, dates and times, operator numbers, vehicle numbers, departure/destination locations and mileage per day devoted to disaster activities. Support staff hours must also be documented. L. All county departments and emergency response agencies will ensure that any transportation resources subject to damage from hurricane surge or wind forces are staged at safe areas in advance of a storm. M. The Fleet Management Department representative on the EOC Operations Group, as coordinator for fuel support for ESF #12, will ensure availability of adequate fuel supplies for emergency response vehicles. The Fleet Management Department has made arrangements for commercial fuel companies to give priority to county emergency response vehicles during disaster response and recovery operations. A current list of vendors which will supply fuel on a priority basis is maintained by Fleet Management. N. No post hurricane activity may begin until the evacuation order has been lifted. Transportation providers should plan to return passengers to initial pickup locations unless these locations have been rendered unsafe or inoperative by the storm. The EOC will issue specific instructions on return of passengers to their departure locations. Transportation providers should continue to keep detailed records on return of evacuees. O. During the disaster recovery period, emergency transportation may be needed to assist the community to resume normal patterns. Such assistance may be needed to provide transportation to government offices, assistance centers, medical facilities, 5 ANNEX A 152 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 schools, major employment centers and other locations. These transportation needs may be provided through a combination of county, state and federal resources. P. See the Disaster Transportation Standard Operating Procedure for more information on emergency transportation. 6 ANNEX A 153 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX B, COMMUNICATIONS (Emergency Support Function #2) I. II. GENERAL A. One of the major elements for any successful disaster response is effective communications. An integrated blend of all communications systems (radio, telephone and internet-based systems) is mandatory during a major emergency. B. This annex describes the basic elements of communications systems used in Hillsborough County to facilitate operational and administrative control during a disaster. RESPONSIBILITIES A. III. The primary responsibility for coordinating communications rests with the County’s Operational Services and Hardware Services Sections under the Information & Technology Services Department. Agencies directly involved in providing and maintaining communications include Verizon, Radio Amateur Civil Emergency Services (RACES), Sheriff' s Office Communications, Bright House Networks and City of Tampa Radio Communications Section. The Emergency Management Department and Emergency Dispatch are supporting elements for this emergency support function. CONCEPT OF OPERATIONS A. The Hillsborough County Emergency Operations Center (EOC) has overall responsibility for providing direction and control and for coordinating resources and services during disaster situations. The EOC has access to numerous radio, telephone and internet-based systems to ensure direction and control of the community' s response to any emergency. The EOC has an emergency generator, a fuel tank and additional fuel on site which will allow continuous operations. B. Communications Systems 1. Land Line Telephone a. The primary communications system during emergencies is land line telephone. Verizon is responsible for maintaining and restoring telephone and data service within the county. b. Verizon’s priorities for restoration of service are the sequence as follows: 1 ANNEX B 154 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 • Internal Verizon communications, including control circuits have the highest priority. • Telecommunications Service Priority (TSP) System for National Security and Emergency Preparedness (NSEP) Telecommunications. NSEP services are those critical to the maintenance of a state of readiness or the response to and management of any event or crisis which causes, or could cause, harm to the population, damage property or threaten the security of the United States. TSP users are registered with the National Communications Systems (NCS) TSP Program Office in Washington, D.C. Key EOC staff members have been issued NCS Government Emergency Telecommunications Service (GETS) cards which allow priority access to the public switched telephone network during emergency situations. • Telephone service necessary for public safety of the community including: • • • • • • • • Public service including: • • • • • • • 9-1-1 System and EOC Law enforcement Fire departments Necessary government agencies and utilities Hospitals Major news media (television and radio stations and newspapers Public telephones Physicians lines Data circuits (telephone and fiber optics cables) Full-period circuits Foreign exchange service Local private lines Other types of business services Any type service not included above. 2 ANNEX B 155 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 2. 3. Wireless Telephone a. Wireless telephones provide an important means of telephone communications. Wireless companies that have contracts with local government provide enhanced wireless phone support. If possible, these wireless companies will provide priority access to wireless phones of primary emergency response agencies during disaster operations. The county possesses in excess of 2900 wireless instruments, of which a number can be appropriated for disaster use. b. In addition, there are several commercial (personal communications service (PCS) companies which provide wireless service. County government, however, does not have contracts with these companies and cannot rely on them during a disaster. However, these companies are potential resources that can be contacted for support during a disaster. Two Way Public Safety Radio a. Two way radio systems provide a valuable means of communications during disaster and emergency operations. There are two primary agencies within the county that are responsible for maintaining and restoring two way radio communications systems: Sheriff' s Office and City of Tampa Radio Communications Section. b. Within county resources, the priority list of communications systems that will be restored in the event of failure is as follows: (1) (2) (3) c. Public Safety (Sheriff' s Office, EOC, Fire Rescue Dept.) Water Resource Division Public Works The priority of county sites coming on line after a disaster will be as follows: (1) (2) (3) (4) (5) (6) (7) 78th Street (Control Point & East System Bypass) Fire Station 10 (West System Bypass) Sheriff’s Operation Center (SOC) / HCSO Dispatch Tampa PD Dispatch Center HC Fire Rescue Dispatch / EOC EDOC (East & West Systems) Fire Station 20 (West System) 3 ANNEX B 156 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) d. Within the City of Tampa resources, the priority list of communications systems that will be restored in the event of failure is as follows: (1) (2) (3) e. Public Safety • Police Department • Fire Department Utilities (Water, Public Works, Sewer,) Internal Services (Accounting, Parking,) The priority of City of Tampa transmitter locations coming on line after a disaster will be as follows: (1) (2) (3) (4) (5) (6) (7) f. Gunn Highway (West System) Tampa General Hospital (West System) Taylor Road (East & West Systems) Bullfrog (East System) Plant City (East System) D4 (SO District Office) (East System) Pinecrest (East System) Wimauma (East System) Cork Knight (East System) Hurrah (East System) Hillsborough County EOC Transmitter Site Egypt Lake Ragan Park McKay Bay Nebraska Martin Luther King Morris Bridge Road A listing of the various radio networks available to the EOC for communications within the county follows: (1) County radio networks • Fire Command Net • Tampa Port Authority • Public Works • Emergency Dispatch Center • School Board Security • Sheriff' s Office 4 ANNEX B 157 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 4. (2) Municipal Networks • Intercity Police Network • Tampa Water Department • Tampa Police (3) U.S. Coast Guard (4) Marine VHF Calling & Distress g. An 800 MHZ radio system used by county and city public safety agencies (Sheriff, Fire Rescue and Police) is also available to coordinate emergency response operations during disasters. h. County departments other than Sheriff’s Office and Fire Rescue possess approximately nine hundred 800 MHz portable radios. Radio Amateur Civil Emergency Services (RACES) a. RACES, an auxiliary of Hillsborough County Emergency Management and the American Radio Relay League’s Amateur Radio Emergency Service (ARES), operates as a combined organization called Hillsborough County ARES/RACES. A RACES Radio Officer appointed by the Director of Emergency Management serves as the leader of this combined volunteer communications organization. The word RACES is used throughout this plan to indicate the combined backup/auxiliary communications support organization. RACES provides a valuable source of backup/auxiliary communications support during an emergency situation. This volunteer group can provide both long range and intra-county radio communications capabilities by using ARES/RACES amateur radio, REACT Citizen’s Band (CB) radio, aviation and marine radio, Military Affiliate Radio System (MARS), Civil Air Patrol (CAP) communications, the Federal government’s Shared Resources (SHARES) radio program, and the FEMA National Radio System (FNARS) using both voice and digital methods. RACES also provides interoperable communications support using VHF, UHF, and 800 MHz public safety radio frequencies between local, state, Federal, and military agencies. RACES can support communication operations between hurricane evacuation shelter/mass care facilities, the EOC, the American Red Cross Disaster Operations Centers (DOC), the Fairgrounds, county staging areas, Disaster Recovery Centers, Hillsborough Sheriffs Office, Tampa Police Department, 5 ANNEX B 158 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 City of Tampa EOC, county and municipal fire rescue stations, and other locations as tasked by the Director of Emergency Management, as resources will allow. RACES personnel train regularly and participate in all county disaster exercises in order to be ready for any contingency. b. RACES has deployable communications teams able to provide interoperable communications support to the state and other counties requesting mutual aid support. RACES maintains a pool of technically trained individuals that are resources to deploy the State Fire Marshall’s Mutual Aid Radio Communications (MARC) Unit and the Regional Domestic Security Task Force’s Emergency Deployable Interoperable Communications System (EDICS) as well as portable VHF, UHF, HF, satellite, and 800 MHz public safety, governmental, and amateur radio communications systems. c. RACES will provide communications support for shelter operations. Each shelter should have a RACES operator who can communicate with the EOC and Red Cross DOC. 5. There are three mobile communications command centers within county resources, two possessed by the Sheriff' s Office and one by County Fire Rescue. Tampa Police Department also possesses a mobile communications command post. 6. Systems available for emergency communications outside the county include: 7. a. Emergency Satellite Communications (ESATCOM). Provides capability to transmit voice, high speed data, facsimile and video communications throughout the state' s emergency management network. Besides the 67 terminals located in every county EOC, the system serves all National Weather Service forecast offices in the state, the National Hurricane Center and the primary Emergency Alert System radio stations. b. In addition, RACES provides backup/auxiliary long range high frequency (HF) voice and digital communications support statewide, as well as nationally. Emergency Alert System (EAS). The EAS system allows emergency managers at state and county level to provide emergency information to the 6 ANNEX B 159 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 public through local broadcast radio stations. Radio stations designated as primary and secondary EAS stations have agreed to provide warning advisories over their broadcast network. All other radio and television stations, as well as cable companies, in the area are directed by the Federal Communications Commission (FCC) to monitor the primary or alternate EAS station and repeat emergency messages provided by emergency management officials. In Hillsborough County, the primary EAS station is WMTX (100.7 MHz FM); the secondary EAS station is WWRM (94.9 MHz FM). 8. The county possesses radio and telephone based systems to provide emergency notifications. A siren alert system, which is radio based, is installed in the Port of Tampa area for notifications to the area in and around the Port concerning a hazardous materials release. County Emergency Management, Sheriff’s Office and Tampa Police possess reverse telephone out dial notification systems (sometimes called reverse 9-1-1 system) which can be used to provide designated areas with public safety or emergency management advisories. Notification and Warning systems are covered in the Notification and Warning section in the Basic Plan. 9. Web Based System for Communications with Hospitals. The County Emergency Dispatch Center (EDC) uses a web based system, called EM System, for communications with hospitals during disaster situations. EM System has also been adopted by the state as the system to be used in all Florida counties. EM System provides an on-line capability for hospitals to enter their bed availability status. Hospitals normally update their bed status on a daily basis. If a disaster occurs, hospitals are contacted by pager, built into the system, to update their bed status. 10. Military Communications a. The 290th Joint Communications Support Squadron (JCSS), Florida Air National Guard, which is located at MacDill Air Force Base, is a potential source of additional communications. In the event of a major disaster, if the National Guard is activated, the 290th JCSS may be able to provide extensive communications support to the county. RACES through its affiliation with the MARS program, can provide interoperable communications with the 290th JCSS and other military units. b. Mobile communications assets from the 290th JCSS, as well as active duty military assets from MacDill AFB must evacuate during 7 ANNEX B 160 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 most hurricanes. These assets may be available to augment local communications during hurricane response and recovery operations. C. During recovery operations, all communications (i.e. landline and cellular phones, two way radio systems, satellite systems and RACES) will be heavily utilized. Resource availability may vary depending on damages incurred. All communications agencies will endeavor to restore capabilities as quickly as possible with priority given to critical facilities. Coordination for restoration will be accomplished in the EOC. As necessary, requests will be made to Verizon to install telephone lines dedicated to recovery operations (e.g. Disaster Recovery Centers, distribution sites, staging areas, etc.). As resources will allow, RACES will provide two way radio capabilities to critical sites (e.g. shelters, county staging areas, key Red Cross sites, Salvation Army comfort stations, etc.). (Note: There are six dedicated telephone lines installed at the Fairgrounds to be used for disaster operations. There are 1250 points throughout Fairgrounds facilities to patch in telephone lines). These phones must be activated through request from the County to Verizon when needed. D. Various types of communications resources may be predeployed or staged under certain scenarios. The EOC staff will coordinate such activities. Scenarios that may involve prepositioning or staging include the following: 1. Communications resources that are vulnerable to a hurricane will require movement to secure areas. Among those included in this category are: a. Sheriff' s Office spare communications equipment will be deployed among SO service vehicles and relocated to the Fairgrounds. b. Active duty military and Florida Air National Guard assets as reflected in paragraph III.B.10. 2. Mobile communications command posts reflected in paragraph III.B.5. are capable of predeploying in anticipation of a disaster or emergency situation. In the event of a hurricane, the two Sheriff' s Office Mobile Command Centers will relocate, one to the Fairgrounds and one to Raymond James Stadium, and then redeploy to areas as necessary. 3. Certain additional communications assets can be provided for government response and recovery operations. For example, the county may request wireless telephone companies to provide additional wireless phones which can be placed in operation at the EOC or other location. 8 ANNEX B 161 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 4. Communications resources controlled by the state can be requested and prepositioned in the county. E. All agencies involved in providing emergency communications will ensure staffing patterns are in place to ensure 24 hour operations of communications systems. F. If there are communications shortfalls that cannot be resolved within the county, assistance will be requested from the State EOC. ESF #2 at the State EOC will coordinate the provision of communications assistance which may include resources from state agencies, from local governments from other parts of the state, or from private commercial companies. Under a Presidential Disaster Declaration, if federal communications assistance is needed, the state EOC will coordinate this assistance with FEMA. G. Training and Drills 1. Communications personnel and capabilities are exercised regularly in conjunction with local and state exercises. This includes the annual Hillsborough County Mass Casualty Exercise, the annual hurricane exercise, and other exercises dealing with natural disasters and hazardous materials. Deficiencies are documented, corrective action taken and retested in subsequent exercises. RACES personnel participate in almost all county exercises. They also conduct one major exercise each year as well as other various exercises. 9 ANNEX B 162 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 APPENDIX 1 TO ANNEX B TWO-WAY RADIO FREQUENCIES UTILIZED IN HILLSBOROUGH COUNTY 1. The existing primary public safety radio operating system is the 800 MHz, 30 channel trunked system. This system is used by Sheriff’s Office; Tampa Police Department; County Fire Rescue; County Solid Waste Division; County Parks, Recreation & Conservation Department; County Sunshine Line and the Emergency Dispatch Center. 2. LAW ENFORCEMENT HIGHWAY PATROL MARINE PATROL F.D.L.E. PRIMARY F.D.L.E. UHF TPA MARINE PATROL INTER-CITY POLICE POLICE COORD. TEMPLE TERRACE POLICE PLANT CITY POLICE SCHOOL SECURITY ANIMAL SERVICES U.S.F. SECURITY RECEIVE TRANSMIT TONE 154.680 44.800 45.380 460.250 44.800 155.370 154.950 154.830 154.830 453.300 453.375 158.730 155.520 44.800 45.460 465.250 44.800 155.370 154.950 155.565 155.565 458.300 458.375 158.730 NONE NONE 203.5 203.5 NONE NONE NONE l86.2 118.8 136.5 118.8 NONE 3. FIRE RESCUE TAMPA FIRE F1 TAMPA FIRE F2 TEMPLE TERRACE FIRE 1 TEMPLE TERRACE FIRE 2 PLANT CITY FIRE 154.430 154.220 154.835 155.775 154.385 154.430 154.220 154.835 155.775 154.385 88.5 88.5 186.2 186.2 100.0 151.085 151.040 453.250 453.775 453.900 453.600 453.450 855.2625 155.775 159.000 159.075 458.250 458.775 458.900 458.600 458.450 810.6025 155.775 110.9 110.9 NONE 127.3 NONE NONE NONE 146.2 NONE 4. UTILITIES HIGHWAY MAINT. F1 HIGHWAY MAINT. F2 TAMPA SANITATION TAMPA SEWER TAMPA WATER TAMPA PUBLIC WORKS TAMPA PARKS UTILITY ACC TEMPLE TERR. UTILITIES 1 Ap. 1 to Annex B 163 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PLANT CITY UTILITIES 155.805 155.805 100.0 452.700 452.850 457.700 457.850 123.0 123.0 156.015 453.375 453.475 806.000 154.980 156.015 458.375 458.475 821.000 158.940 NONE NONE NONE NONE NONE 155.325 463.125 463.150 463.175 155.325 468.125 468.150 468.175 186.2 127.3 127.3 167.9 153.920 47.420 147.105 146.940 444.900 443.675 147.550 460.550 156.800 157.100 157.075 153.920 47.420 147.705 146.340 444.900 448.675 147.550 465.550 156.800 157.100 157.075 100.0 NONE 146.2 127.3 141.3 146.2 NONE NONE NONE NONE NONE 5. TRANSPORTATION HART BUS F1 HART BUS F2 6. AUTHORITIES TAMPA PORT AUTHORITY AVIATION AUTHORITY F1 (Police) AVIATION AUTHORITY F2 (Police) AVIATION AUTHORITY (Operations) SCHOOL BOARD 7. MEDICAL INTER-HOSPITAL MED-6 MED-7 MED-8 8. OTHER EMERGENCY COUNTY EMERG. MGMT. RED CROSS RACES/ARES (Activation/Coordination) RACES/ARES (Secondary Frequency) RACES/ARES (Eastern Frequency) RACES/ARES (Western Frequency) RACES/ARES (Simplex Frequency) TAMPA/COUNTY E.O.C. MARITIME DISTRESS U.S.C.G. WORKING U.S.C.G. COTP TAMPA 2 Ap. 1 to Annex B 164 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 APPENDIX 2 TO ANNEX B COMMUNICATIONS CAPABILITY OF THE EMERGENCY DISPATCH OPERATIONS CENTER TELEPHONE STATE SATELLITE COMMUNICATIONS SYSTEM NATIONAL WEATHER SERVICE (NWS) TELETYPE SYSTEM TEN (7 DIGIT) EMERGENCY TELEPHONE REPORTING LINES SIX (E-911) TRUNKS FOR ACCESS TO THE E-911 TELEPHONE SYSTEM FIFTY DEDICATED TELEPHONE LINES TO VARIOUS FIRE RESCUE STATIONS RADIO SYSTEMS COUNTY FIRE RESCUE - 800 MHz 30 CHANNEL TRUNKED SYSTEM COUNTY FIRE RESCUE TWO/HOSPITAL/MASS CASUALTY EMERGENCY MANAGEMENT MEDICAL - 6 MEDICAL - 7 1 155.325 153.920 468.125 468.150 Ap. 2 to Annex B 165 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX C, PUBLIC WORKS AND ENGINEERING (Emergency Support Function #3) I. GENERAL A. The public works and engineering function encompasses a broad range of activities which must be addressed during emergency conditions. Activities include: • • • • • • • • • • • B. II. Technical advice and evaluation Damage assessment of roads and bridges; potable and waste water systems, plants and pump stations GIS support Debris Management Temporary construction of emergency access routes Coordination for restoration of potable and waste water systems Construction management and inspection Emergency demolition or stabilization of damaged structures Restoration and management of transportation infrastructure T-SAR support (ESF #9) Traffic management support (ESF #1) This annex provides information on public works and engineering support related to response and recovery to a disaster. RESPONSIBILITIES A. The primary responsibility for coordinating public works and engineering activities rests with the Public Works Department. Supporting agencies include the Environmental Protection Commission; Facilities Management Division; Fleet Management; Health Department; Code Enforcement; Parks, Recreation & Conservation; Planning & Growth Management Department; Real Estate; Sheriff's Office; Solid Waste Division; Tampa Electric Company; Verizon and Water Resource Division. Florida DOT, District 7 and RACES may provide support as resources allow. B. A Public Works Department representative in the EOC, as the overall ESF #3 coordinator, will coordinate ESF #3 missions and assignments. Requests for ESF #3 support or resources that are transmitted to the EOC will be assigned by the ESF #3 coordinator to the appropriate functional representative (as listed in the above paragraph II.A.) These functional representatives will pursue their issues to completion, keeping the ESF #3 coordinator advised as necessary. C. If additional resources are needed, requests for support may be directed to other EOC Operations Group agencies. If outside resources are needed, requests will be 1 ANNEX C 166 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 submitted to ESF #7 (Resource Support) for acquisition from outside sources (i.e. local purchase/lease). If the resources are not available within the county, mutual aid assistance will be requested from the State EOC. The ESF #3 coordinator will assist functional representatives in ensuring appropriate resources are acquired, if necessary, and that actions within the ESF are accomplished. D. The Public Works Department will operate an ESF #3 Operations Center at a separate location from the EOC. A major role for this Operations Center will be coordination of debris management activities. All ESF #3 departments and agencies shall provide representation and support to this Operations Center. Close coordination between the EOC and the ESF #3 Operations Center must be maintained. The ESF #3 coordinator in the EOC will provide situation reports as required to the EOC staff. III. CONCEPT OF OPERATIONS A. Transportation Infrastructure It will take a coordinated effort to clear, repair and reconstruct the transportation infrastructure after a major hurricane. Responsibilities will vary according to the type facility and responsible agency involved. Mutual aid assistance will be provided between jurisdictions and agencies as required. If assistance from outside the county is required, the EOC will request it from the State EOC. The following are the primary elements of the transportation infrastructure and responsible agencies: • • • • • • • Interstates/U.S. Highways/State Roads - Florida Department of Transportation (FDOT) County Roads, Streets and Bridges -County Public Works Department. Municipal Roads, Streets and Bridges - Applicable Municipality Airports (TIA, Vandenberg & Peter O. Knight) Aviation Authority Port of Tampa - Port Authority Railways - CSX Navigable Waterways-U.S. Coast Guard By way of agreement with FDOT, the County Public Works Department will clear, repair and reconstruct specific U.S. highways and state roads. B. Debris Management 1. The four jurisdictions located in Hillsborough County have the 2 ANNEX C 167 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 responsibility to handle debris within their areas. The Director, Public Works Department is the overall coordinator for debris management for the unincorporated county. The Solid Waste Division and other ESF #3 supporting agencies will assist as necessary. FDOT is responsible for debris management activities on interstates, U.S. highways and state roads. FDOT and County Public Works work closely to coordinate debris management, and special arrangements can be reached between these two groups in order to facilitate effective and efficient return to normalcy as soon after an incident as possible. Coordination of debris management efforts and mutual assistance between levels of government (county, municipal, state) will be conducted at the EOC and/or the ESF #3 Operations Center. 2. A Public Works priority task immediately after storm passage will be to support search and rescue operations. For the duration of search and rescue activities, designated ESF #3 personnel will be assigned to support County Fire Rescue tactical search and rescue (TSAR) teams. 3. After search and rescue operations, the first debris management priority will be to restore those arterial roadways servicing hospital/medical facilities; police/fire stations; critical community facilities such as water/wastewater facilities, electrical substations, communications facilities, damaged gas mains, etc.; airports and the interstate roadway system. The second priority will be to clear debris from collector roadways and the third will be residential local roadways. The Critical Facilities Data Base will be the primary source for determining priorities. Debris clearing routes are developed by the GIS Team for the purpose of identifying the most effective routes to accomplish this mission. 4. A systematic process will be employed in clearing roadways. First, roadways will be opened to at least one travel lane. This will be accomplished by cutting and pushing debris off the roadways onto the shoulders or adjacent right-of-ways when possible. Once the roadway is opened to a minimum level of operation, the task of opening roadways to all available travel will commence. This will be accomplished by cutting and pushing debris totally out of the roadway. The final task will be to collect the debris and haul it to designated storage and/or disposal sites. Care should be taken around any electric utility facilities to avoid the possibility of shock from energized electrical equipment. Cutting electric utility or communications cables should be avoided. TECO and Verizon should be included in debris clearing efforts to ensure personal safety as well as protection of electrical / communications infrastructure. 5. The county has debris management contracts with multiple commercial recovery companies. The Public Works Department Director or designee 3 ANNEX C 168 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 shall issue task order (s) based upon the overall circumstances of the event and the best interests of the county. 6. Outside sources of assistance for debris management may be required. Any request for state assistance will be forwarded to the State EOC. Once outside support has been provided, the Public Works Department will coordinate debris management activities with participating agencies. 7. In a major disaster, debris management assistance can be requested through the State to FEMA. If deemed appropriate by FEMA, Direct Federal Assistance (DFA) can be provided. The normal federal agency for this DFA is the U.S. Army Corps of Engineers (USACE), which is the ESF # 3 coordinator for the federal government. The duration of the DFA is 60 days from the disaster declaration date, however extensions of up to 60 days each may be granted if circumstances warrant. USACE maintains seven debris removal Planning and Response Teams (PRT). Each PRT has the capability of deploying within six hours to begin operationally planning a DFA mission. The USACE maintains advance debris removal contracts and will commence development of operational debris removal plans 96 hours prior to projected hurricane landfall when appropriate. 8. In order for the debris management task to progress in a timely manner, critical equipment must be available in sufficient numbers and must be kept in operational condition. For example, chainsaws become critical commodities as do their spare parts such as chains, etc. Public Works Department will maintain a resource list to include operational status of all available debris clearance equipment within county resources (these resource lists will be updated annually in May) and a list of available sources of equipment that can be purchased or leased to ensure sufficient response in a timely manner. 9. The County Solid Waste Division will be overall coordinator of debris storage, processing and disposal activities within unincorporated Hillsborough County. Within the unincorporated county, debris storage, processing and disposal will be coordinated between the Public Works Department and the Solid Waste Division. Municipalities will coordinate storage, processing and disposal activities with the County Solid Waste Division if use of county facilities is allowed or required. 10. County landfill sites and resource recovery plants will be the normal disposal sites for debris. If the amount of debris exceeds capacity of existing sites, the Solid Waste Division may have to seek alternatives such as out of county disposal facilities, opening emergency sites and/or burning of debris. In this event, permits for emergency landfills and waivers for burning of 4 ANNEX C 169 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 debris may be required. The Solid Waste Division will coordinate waivers and permits with the Hillsborough County Environmental Protection Commission (EPC) and the State Department of Environmental Protection (DEP). The Health Department will be responsible to insure health standards are maintained at all debris storage, processing and disposal sites. A list of alternate debris disposal sites is maintained in the Solid Waste Division Emergency Plan. C. 11. It may be necessary to set up interim debris management sites (DMS) to receive debris generated by a storm. The Solid Waste Division will coordinate the establishment and operation of such sites for unincorporated Hillsborough County if necessary. A list of interim DMS is maintained in the Solid Waste Division Emergency Plan. 12. All agencies involved in debris management activities will insure comprehensive records are maintained on all manpower, equipment, supplies and contract resources used. All agencies will ensure that these records are maintained by specific site, since site-specific records will be required when applying for federal assistance. 13. If government debris management activities are conducted on private property, owners will be required to sign a right-of-entry form providing a release of liability to the agency removing the debris. Also included on this form is a statement regarding any compensation received from other sources for removal of the same debris. The county is responsible for obtaining right-of-entry agreements with each private party. This form is included at Appendix 1. 14. More detail of debris management operations is contained in the County Public Works Disaster Preparedness Plan / Disaster Debris Management Plan and the Solid Waste Division Emergency Plan. The former document contains detailed time-required instructions for their service units, required supplies and equipment and food/water provisions for their crews. In addition, each service unit maintains lists of names, addresses and phone numbers of debris management team members as well as debris management resource lists. Water and Wastewater 1. Hillsborough County Water Resource Division is responsible for providing water and wastewater services in the unincorporated areas of the county. Each municipality is responsible for these utilities within their service areas. Mutual support among the county and municipalities will be provided as required and as resources allow. 5 ANNEX C 170 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 D. 2. Water Resource Division water and wastewater line maintenance teams will preposition repair equipment, vehicles and parts at locations outside flood zones. This will facilitate response activities. Water and wastewater operations staff will assist plant teams in restoring plant equipment and structures to normal operations. Technical Support staff will assist all operations personnel in damage assessment and documentation. 3. Water Resource Division emergency service staff will answer queries from the public regarding water/wastewater problems. This capability will be located at a Water Resource Services operations facility. 4. The Health Department is responsible for ensuring the water supply is safe for public consumption. The Water Resource Division Laboratory staff and facilities will be available to assist the Health Department in determining potability of the water supply. Emergency sample locations throughout the county distribution system will be tested for chlorine residual and total and non-coli form bacteria. Additional sampling and/or laboratory analysis can be provided at the request of the EOC or Health Department. 5. More detail concerning water and wastewater operations is contained in the Water Resource Division Hurricane Plan. 6. With regard to water sources for firefighting equipment, if the county water distribution system is disrupted, there are various options that can be used. Many county fire stations have large diameter wells which can provide water. Wells are also available at county parks and libraries. These latter sources may require modifications or installation of couplings or fittings to make the connection. In addition, Water Resource Division water treatment plants, which have emergency generators, may provide water for firefighting. Resources 1. Resources for restoration of infrastructure will come primarily from the responsible state, county and municipal public works entities. This would include mutual aid resources provided under the auspices of ESF #3 at the State EOC. For major disasters, additional resources can become available through two main sources - contractual and volunteer. The County Financial Services (Procurement) representative in the EOC (ESF #7) can contract resources from the private sector. Volunteers will register with the Volunteer Reception Center, and be directed toward areas of need. 2. The various ESF #3 agencies (e.g. Public Works Department, Water 6 ANNEX C 171 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Resource Division, etc.) maintain current lists of resources to accomplish disaster response and recovery tasks. 3. E. Certain elements of ESF #3 agencies may be required to operate on a 24 hour a day basis during intense disaster response and recovery operations. All such agencies should plan for such continuous operations and schedule personnel accordingly. Prepositioning/Staging 1. Various types of public works and engineering resources may be pre-positioned before an event or brought in afterwards. Scenarios that may involve either prepositioning or staging include the following: F. a. Resources that are vulnerable to a hurricane will require movement to secure areas prior to the storm. Among those in potential evacuation zones are the Public Works West and Central Service Units. Directors and managers are responsible for developing plans to safeguard facilities and equipment. The level of implementation will be disaster dependent. b. Resources controlled by the state or other jurisdictions in the state can be requested either before or after a disaster. Such requests will be made to the Division of Emergency Management or the State EOC if activated. Arriving resources will be directed to a staging area as stipulated by the EOC. c. Volunteer resources may become available after a disaster. Volunteer resources will be coordinated by the Volunteer Reception Center at Florida State Fairgrounds or its alternate, and dispatched to areas of need. Public Works Department service units maintain an inventory of sandbags that can be given to residents to protect their homes from flood waters. (The Public Works Department Disaster Preparedness Plan provides policies about providing sandbags to the public). Sandbags may also be used to protect county facilities. Public Works Department possesses pumps, barricades and signs which can be used to implement protective measures after a disaster. If needed, additional protective resources can be leased by ESF #7 or obtained from state resources. 7 ANNEX C 172 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 G. Condemnation, Demolition and Stabilization of Damaged Buildings 1. Both the Building Services Division and the Code Enforcement Department have authority to issue condemnation declarations for structures unfit for use or habitation, or dangerous to persons or other property pursuant to Chapter 81-388, Laws of Florida. 2. Assistance for immediate demolition can be ordered and contracted for by the authority issuing the condemnation. This contract would normally be with a private vendor, however, the Public Works Department has the capability for limited demolition and can be used if necessary. 3. Survey teams, containing building inspectors certified by the State of Florida, will conduct surveys of damaged structures to determine whether demolition, stabilization or minor repairs are necessary prior to re-occupancy of buildings. Alternatively, individual structure owners would be allowed to provide State of Florida licensed design professional certification as to the condition of a building. 4. The authority issuing condemnation of a structure will contact the Environmental Protection Commission (EPC) for consultation and guidance on federal, state and local requirements or emergency orders for asbestos abatement prior to demolition. The procedures in 40 CFR 61, Subpart M for handling asbestos-containing material shall be complied with during demolition and disposal. 5. It may be necessary to request assistance from the State EOC for additional building inspection capabilities. This may include specialized capabilities for inspecting high rise buildings. The State EOC has access to the Building Officials Association of Florida for additional inspection resources. 8 ANNEX C 173 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 RIGHT-OF-ENTRY AGREEMENT I______________________________, We____________________________, the owner (s) of the property commonly identified as________________________________________________ Street _________________________, _______________________________, State of Florida, City or Town County do hereby grant and give freely and without any coercion whatsoever, the right of access, entry and use of and to said property to the________________________________________, State of Florida, its agencies, contractors, and subcontractors thereof, for the purpose of removing and clearing any and all disaster generated debris of whatever nature from the above described property. IT IS FULLY UNDERSTOOD THAT THIS PERMIT IS NOT AN OBLIGATION TO PERFORM DEBRIS CLEARANCE. The undersigned agrees and warrants to hold harmless _____________________________, ____________________________________, City County State of Florida, its agencies, contractors and subcontractors for any damage of any type whatsoever, either to the above described property or persons situated thereon and hereby release, discharge and waive any and all action, either legal or equitable, which might arise out of any use or activities on the above described property. I (have_____, have not______) will _____, will not______, receive(d) any compensation for debris removal from any other source, including SBA, ASCS, private insurance, Individual and Family Grant program or any other Public Assistance Program. For the considerations and purposes set forth herein. I hereby set by hand and seal this ______ day of ___________________, 20______. _____________________________ Witness ____________________________________ Owner/Owners ______________________________ Owner/Owners ______________________________ Current Telephone Number ______________________________ Current Address 1 Ap. 1 to ANNEX C 174 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX D, FIREFIGHTING (Emergency Support Function #4) I. GENERAL Fire services are utilized in situations where a fire in itself presents a hazard to the community or in response to some other hazard or disaster. Fire services are an immediate response element for fire suppression, fire prevention, hazardous materials incidents, evacuation of citizens, warning systems, medical emergencies, extrication and other emergencies which may require immediate action. II. RESPONSIBILITIES The primary coordinator for firefighting planning and operations is Hillsborough County Fire Rescue. Other agencies involved in this function include municipal fire and fire rescue departments, Sheriff’s Office and police departments. III. CONCEPT OF OPERATIONS A. Fire suppression in Hillsborough County is provided by the jurisdiction within which the fire exists. Fire jurisdictions within the county are Hillsborough County Fire Rescue, Tampa Fire Rescue, Plant City Fire Rescue, Temple Terrace Fire Rescue and MacDill Air Force Base Fire Department. B. Fire stations in each jurisdiction are responsible for all fires in their district. If assistance is needed, other resources in the jurisdiction will be called first and then if necessary, mutual aid is requested from another jurisdiction in the county. During a major disaster, when the Emergency Operations Center is activated, mutual aid will be coordinated through the EOC consistent with the Florida Fire Chief' s Association (FFCA) plan. C. Each firefighting agency has a policies and procedures manual which provides guidance to fire personnel on how to accomplish firefighting tasks. D. During disaster operations, overall fire missions are prioritized at the EOC as agreed by the Director of Emergency Management and the ESF #4 coordinator. In general, fire mission priorities will follow the standard fire service protocol, i.e. 1. Life safety; 2. Incident stabilization; and 3. Property conservation. E. If state and/or federal assistance is needed, jurisdictions involved will advise Emergency Management/EOC which will in turn notify State Division of 1 ANNEX D 175 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Emergency Management (DEM). F. Fire rescue personnel participate in numerous response and recovery activities in addition to their traditional roles. Included in these activities are: notification of populace in evacuation zones, evacuation assistance to evacuees in danger, transportation support to special needs evacuees, paramedic support at regular and special needs shelters before and after a disaster event, search and rescue operations, and first aid assistance for disaster victims, etc. G. In the event of wild fires, the County Fire Rescue Administrative Chief or his designee will notify the Lakeland District, Florida Division of Forestry (DOF) indicating whether state resources will be needed. If state assistance is needed, DOF will appoint an on-scene commander who will coordinate with the county on-scene commander and originate all requests for state aid. It is important to note that DOF cannot assume any of the expenses for personnel and equipment unless the request is authorized by the DOF on-scene commander. H. In urban/municipal fires, the Division of State Fire Marshall will act as liaison between state agencies providing firefighting assistance and county/municipal fire departments. I. DEM will coordinate other state resources in support of DOF/State Fire Marshall firefighting activities. Other potential state agencies which could be made available for firefighting duties include the National Guard and Department of Transportation. J. Deployed firefighting resources will be systematically demobilized from operating locations as the incident allows. Coordination will be effected between incident commander(s) and jurisdiction fire headquarters to determine sequence of demobilization of resources. Under major disasters when the EOC is activated, demobilization will be coordinated between incident commander(s), EOC and jurisdiction fire headquarters. Demobilization of mutual aid resources will be coordinated with state ESF #4. K. Each firefighting agency maintains inventories of vehicles and equipment. Resource lists are updated regularly, at least annually. L. Florida Fire Chiefs'Association 1. The Florida Fire Chiefs'Association has divided the state into seven regional response regions. Hillsborough County resides in Region 4. The organizational structure within each region is based on the National Incident 2 ANNEX D 176 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Management System (NIMS) utilizing the designated roles of the model Incident Command System (ICS). Members of a regional management team appointed by a Regional Coordinator shall assume management of the ICS functional areas of Operations, Planning, Logistics, and Finance/Administration. M. 2. County coordinators serve as a vital link in the plan. The Hillsborough County coordinator is the Fire Rescue Administrative Chief; the backup is the Fire Rescue Logistics Section Chief. Through Florida Fire Chiefs’ Logistics Officers, resources are identified and prepared for response statewide. Once a mission tasking has been identified at the State EOC, it is sent to the ESF #4 desk for assignment. The request is then given a tasking order number and one of the seven regions is contacted to respond those resources. 3. The Florida Fire Chiefs'Association Fire Rescue Response Plan is the guiding document for firefighting mutual aid and operates in consonance with other existing statewide mutual aid agreements. Volunteers in the Community Emergency Response Team (CERT), Fire Corps and Medical Reserve Corps (MRC) Programs may be called upon to assist Fire Rescue units during disaster situations. 3 ANNEX D 177 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX E, INFORMATION AND PLANNING (Emergency Support Function #5) I. GENERAL A. II. RESPONSIBILITIES A. III. Accurate information gathering, processing and utilization are important elements in successful disaster response and recovery operations and form the basis of subsequent planning to meet disaster needs. Proper handling of information rests with the Emergency Operations Center staff through appropriate message collection, processing and tracking; visual display of information and report compilation and transmittal to appropriate agencies. The primary responsibility for the information and planning function rests with the Emergency Management/EOC staff. Supporting agencies include Library Services / Citizen Action Center (CAC), Communications Department, Information & Technology Services, the GIS Section of the Real Estate Department, Hazard Mitigation Section of the Planning & Growth Management Department, and the Emergency Dispatch Center (EDC). Other public and private organizations will assist in this process as appropriate. CONCEPT OF OPERATIONS A. During disaster operations, continuous planning must take place by the EOC staff. A diagram of the operational planning process is reflected at Appendix 1. B. EOC Message Flow 1. Actions that must be worked in the EOC will emanate from various sources including the general public, response agencies in the field, other counties or state agencies, etc. Actions that emanate from the public will be routed to the CAC which will pass them to appropriate representatives on the EOC Operations Group. 2. The main system for entering, processing and following up mission requests will be the EOC's Messaging System, E-Team. This program is resident on the EOC's computer network and is installed on laptop computers which are located at emergency support function (ESF) stations in the EOC. The CAC will use E-Team to forward requests from citizens to the applicable ESF in the EOC. 3. EDC will staff the Message Control Desk in the EOC Communications Center immediately adjacent to the Operations Room. An EDC representative will monitor messages in E-Team and keep the EOC Operations Officer advised on actions that need attention. 1 ANNEX E 178 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 4. C. The EOC Director will ensure adequate training is provided to EOC Operations Group representatives on the E-Team system. Reports 1. Incidents of an emergency management nature should be reported in a timely manner to the State Warning Point at the Division of Emergency Management. Incidents that should be reported involve those that have resulted, or may result, in major loss of life or injury, property damage, or incidents requiring evacuation. Reports to State Warning Point should be made immediately by EOC/EDC by telephone, e-mail or over the Satellite Communications System. Incidents requiring a written report may be submitted in free form or by using the State Situation Report format (Appendix 2). 2. During hurricane events, it is essential to keep county departments and other pertinent agencies informed on the progress of the storm as well as the emergency preparedness and response activities being undertaken. To accommodate the timely transmission of this information, county situation reports will be periodically provided by the EOC staff. Situation reports will be placed on the county E-mail system. Included as recipients of the situation reports are the State EOC as well as adjoining counties. A copy of the two county situation report forms (pre-storm and response) is included at Appendix 3. 3. During EOC activations, there are numerous essential elements of information that must be gathered, tabulated and assembled into reports. The EOC Operations Center Guide contains these essential elements of information, the agencies responsible for them, and the frequency of reports. Information gathered from elements of information will be provided to applicable audiences (e.g. Emergency Policy Group/BOCC, County Administrator/Senior Staff, EOC Operations Group, State/Federal agencies, news media, etc.) through briefings and written reports. 4. Appropriate information will be coordinated with the State EOC and joint information processing capabilities will be set up between state and county ESF #5 functions. 2 ANNEX E 179 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 D. Information Flow 1. E. F. It is the responsibility of the EM Director and EOC operations officers to ensure EOC Operations Group members are kept aware of all appropriate information as necessary. Key events that are important to all will be announced over the PA system as they occur. Periodic briefings will be provided. Other pertinent information will be provided via the computer/audio visual system, overhead projectors, display boards, etc. Requests for Assistance and Resources 1. In many disasters, resources from outside the county will be required. Generally, requests for resources will be made to the State EOC, although in some cases, requests may be made to adjoining counties. 2. All requests for resources that go outside the county will be cleared by the EOC Operations Officer. The EOC Operations Officer will maintain a log of resource requests and track all requests until they have been resolved. See Annex G (ESF#7) for more information on resource support. EOC Information Display 1. The EOC is equipped with numerous capabilities to display information including manual display boards, electrical display boards, audio visual systems, television systems and computerized systems. These systems are operated by the EOC staff. The EOC communications technician and trades helper ensure these systems are maintained in operational condition. G. The gathering, processing and utilization of disaster related information will be an around the clock activity during disaster operations, therefore staffing of the ESF #5 function will be on a 24 hour basis. H. Any resources to support ESF #5 which cannot be acquired locally will be requested from the State EOC. 3 ANNEX E 180 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 HILLSBOROUGH COUNTY EMERGENCY OPERATION CENTER PLANNING SYSTEM DIRECTOR EMERGENCY MANAGEMENT PLANNING ESTIMATE OF SITUATION MISSION HAZARD EFFECT ON: GOVERNMENT BUSINESS PEOPLE PRIORITIZE: A __________________ B __________________ C _______________ COURSES OF ACTION PROPOSED: A _________________ B _________________ C _________________ DECISION DEVELOP PLAN RESOURCES REQUIRED IN SUPPORT OF A, B & C PREPARE INSTRUCTIONS FOR THE PUBLIC ADVANTAGES/ DISADVANTAGE A, B & C 1 Ap. 1 to Annex E 181 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 County SITUATION REPORT STATE OF FLORIDA GENERAL INFORMATION County EM Area Office Report # Type Incident Date Completed By Municipalities/Corresponding Populations Affected: Injured: Deaths: Shelter Status: N/A # Open # on Standby # Evacuees GENERAL DESCRIPTION OF IMPACTED AREA STATUS OF IMPACT TO HOMES AND BUSINESSES Homes and Businesses Destroyed Major Damages (>50%) Minor Damages (<50%) Single-Family Dwellings Multi-Family Dwellings Industry and Other Businesses TOTAL HOMES AND BUSINESSES STATUS OF IMPACT TO THE INFRASTRUCTURE Facility or Service Roadways and Bridges (include traffic control and signing, etc.) Description of Impact Communications (telephone, radio, satellite, etc.) Health Care (hospitals, urgent care centers, clinics, etc.) Water Treatment (include water distribution systems) Waste Water Treatment Electric Utilities (include estimated days before power restored) Other (specify) STATUS OF LOCAL RESPONSE Points of Contact Local Emergency Declaration(s) Level of EOC Activation State Agencies on Scene Mutual-Aid on Scene Media Releases Shelter Locations Possible Resources Requested Florida Division of Emergency Management: Rev May, 1995 1 Ap.2 to Annex E 182 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 County IDENTIFICATION INFORMATION (complete only if submitted separate from page 1) SITUATION REPORT State of Florida County Date Report # Type Incident COUNTY SUMMARY REPORT INITIAL DAMAGE ASSESSMENT - PUBLIC ASSISTANCE FORM A CATEGORIES OF PUBLIC ASSISTANCE TOTAL ESTIMATED DAMAGES (total dollar damage estimates to date) A B C D E F G DEBRIS REMOVAL PROTECTIVE MEASURES ROADS, SIGNS, AND BRIDGES WATER CONTROL FACILITIES BUILDINGS AND EQUIPMENT PUBLIC UTILITIES PARKS AND RECREATION NOTE IMPORTANT IMPACTS TO THE COMMUNITY AS A RESULT OF DAMAGES TO THE PUBLIC SECTOR COUNTY SUMMARY REPORT INITIAL DAMAGE ASSESSMENT - HOUSING LOSSES FORM B HOME PRI SEC TYPE SF MF STATUS MH OWN RENT DAMAGES MIN MAJ ISOLATED DEST INSURANCE HO NFIP ESTIMATED INCOME LO MED HI NOTE IMPORTANT IMPACTS TO THE COMMUNITY AS A RESULT OF DAMAGES TO THE HOUSING SECTOR COUNTY SUMMARY REPORT INITIAL DAMAGE ASSESSMENT - BUSINESS LOSSES FORM C TOTAL # OF TENANT AND OWNER BUSINESSES TOTAL REPLACEMENT COSTS OR FAIR MARKET VALUES TOTAL ESTIMATED DOLLAR LOSSES TOTAL ESTIMATED INSURANCE COVERAGE PERCENT IMPACT (as calculated for each business surveyed -- total # should equal # in first column) <40% (MIN) 41-75% (MAJ) >75% (DEST) NOTE IMPORTANT IMPACTS TO THE COMMUNITY AS A RESULT OF DAMAGES TO THE BUSINESS SECTOR < Directions for completing Forms A, B, and C are on the back of each original form and are not included herein. 2 Ap.2 to Annex E HILLSBOROUGH COUNTY 183 CEMP SEPTEMBER 2010 HILLSBOROUGH COUNTY EMERGENCY OPERATIONS CENTER SITUATION REPORT (PRE-STORM) EVENT: SITUATION REPORT # DATE/TIME: MAX WINDS: MPH COUNTY ACTIONS EVACUATION: NONE EVACUATION STATUS: VOLUNTARY MANDATORY IN PROGRESS, ESTIMATE STATE OF LOCAL EMERGENCY DECLARED? X M/H LEVEL: A % COMPLETE B C D COMPLETE YES, AS OF NO RED CROSS SHELTER STATUS: NUMBER OPEN CHANGE SINCE LAST REPORT RED CROSS POPULATION: # IN SHELTERS CHANGE SINCE LAST REPORT SPECIAL NEEDS SHELTER STATUS: # OPEN CHANGE SINCE LAST REPORT SPECIAL NEEDS POPULATION: # IN SHELTERS DIALYSIS SHELTER: OPEN? YES NO CHANGE SINCE LAST REPORT # IN SHELTER: HOSPITAL EVACUATION: MACDILL: YES NO TOWN & COUNTRY: YES NO VENCOR: YES COUNTY OFFICES: OPEN !" # PREPARED BY: CLOSED ! "# &%% * E TGH: YES NO TAMPA: OPEN ! NO CHARTER: YES MEMORIAL: YES NO CLOSED $%& &%% CHANGE SINCE LAST REPORT: & SCHOOLS: OPEN '% NO CLOSED X ( ) * PHONE:(813)276-2385 1 FAX: 272-6878 Ap.3 to Annex E HILLSBOROUGH COUNTY 184 CEMP SEPTEMBER 2010 HILLSBOROUGH COUNTY EMERGENCY OPERATIONS CENTER ! ( + ( + ) ) + ( +, ) + + - * + * . ) + ) + ( . + ( ) 0 / ) !" # , ! " # , ! , $ % & , & , ' % , * * ( ( ) * 0 " + ) + 0 1#%* + 2#%* # $ % & ' ( )& % # * 2 & ' & )( # ' # Ap.3 to Annex E 185 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX F, MASS CARE AND HUMAN SERVICES (Emergency Support Function #6) I. II. GENERAL A. Mass care and human services are necessary to provide for the most immediate needs of disaster victims: shelter and feeding; care of unaccompanied children, the aged, and others unable to care for themselves; disaster welfare inquiry; and provision of various types of human services assistance to victims. All of these services are provided through the coordinated efforts of governmental and volunteer agencies. B. The purpose of this annex is to outline guidelines for the planning and coordination of mass care and related emergency human services during a disaster situation. RESPONSIBILITIES A. The County Health and Social Services Division is designated the primary coordinator in the EOC for ESF #6, Mass Care and Human Services. However, the provision of the entire scope of human services is a multifaceted function and involves numerous public and private agencies. The Red Cross, in its traditional role is the primary agency for conducting mass care operations throughout the county during disasters. In the EOC, the Health and Social Services Division and Red Cross representatives will coordinate the provision of services between the Red Cross, county agencies, state and federal agencies, municipalities and private nonprofit agencies to avoid duplication of services. B. Basically, mass care and human services will be provided through the coordinated efforts of the American Red Cross, Hillsborough County Family and Aging Services Department, Aging Services Division; Health & Social Services Division; Cities of Tampa; Plant City and Temple Terrace; Salvation Army; United Way and other volunteer agencies. Other agencies involved in this function include County Fire Rescue Department; municipal fire/fire rescue departments; Parks, Recreation and Conservation; Health Department; School Board and Animal Services. C. Municipalities will provide mass care and human services support within their jurisdictions as resources allow. This may include coordinating with human service agencies to establish feeding sites and distribution sites for food and water. D. Numerous faith based organizations and independent volunteer groups participate in mass care and human services activities during disaster situations. There are also several private non-profit charitable organizations which work with county departments on a day-to-day basis which would be available to provide human 1 ANNEX F 186 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 services in the event of a disaster. A Community Organizations Action in Disasters (COAD) chapter, which is a regional affiliation (Hillsborough, Pinellas and Pasco counties) will serve as a coordinating agency for these groups. ESF #6 representatives will coordinate with COAD and individual organizations to insure effective delivery of these types of services to disaster victims. III. CONCEPT OF OPERATIONS A. B. Mass Care Operations (General) 1. The Red Cross is responsible to ensure the necessities of food, shelter, etc. are provided to disaster victims. Close coordination will be maintained between the Red Cross and the Department of Family and Aging Services. 2. The Red Cross can draw on national resources to provide the essential materials for mass care operations. The Red Cross operates shelters while the county will provide shelter locations and other support required by the Red Cross. 3. Included in mass care operations will be food and shelter for emergency and recovery workers. 4. Food, water and other supplies will be provided by the state. Points of Distribution (POD) will be set up to distribute these supplies. A County Staging Area (CSA) may be set up to receive and store supplies. State shipments of supplies may be routed directly to PODs or to a CSA as a temporary holding area. 5. In a major local disaster, it is anticipated that large quantities of food, water, clothing and other relief supplies will be donated to the community from nationwide sources. In this event, incoming supplies will be directed to the Florida Fairgrounds. A Donation Center, staffed by state personnel will manage the reception and distribution of these relief supplies. See Annex O for further information. Needs Assessment 1. In the aftermath of a disaster, a needs assessment will be conducted to determine the mass care needs in the county. This will be accomplished by the Mass Care element of a County Needs Assessment Team, headed by the American Red Cross in coordination with the representatives of County Department of Family and Aging Services and other members of ESF # 6. This area is further addressed in Annex K, Food and Water. 2 ANNEX F 187 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 C. 2. Results of the mass care needs assessment will be provided to the EOC where the ESF#6 function will coordinate appropriate mass care response operations through the Red Cross, Salvation Army, county human service agencies and the various other public and private human services organizations. Based on the needs assessment, priorities must be established to ensure that food and potable water are provided to the most critical areas of need first. 3. In any major disaster, the state will send in a team to conduct a needs assessment. In this event, the mass care needs assessment may be conducted jointly by the state and county. Results of this assessment will be provided to both county and state EOCs. The county will respond to needs as resources allow and will request assistance from the state, based on the joint needs assessment, for needs that are beyond local resources. Shelters 1. Public shelters will be opened at the direction of the County Administrator or representative (usually the Director of Emergency Management) in coordination with the Red Cross and School Board. With the exception of special needs shelters, all public shelters will be staffed and operated by the Red Cross. (See paragraph III.A.7. below for information on special needs shelters). Public shelters will be opened in accordance with Red Cross procedures. Public shelters will close when no longer needed at the discretion of the Director of Emergency Management, in coordination with the Red Cross and School Board. 2. For the most part, shelters for countywide emergencies will be located at public schools. Selected facilities with agreements with the Red Cross may also be used. Shelters will be reviewed periodically by a shelter verification committee, consisting of the Red Cross, Emergency Management and the School Board, which will ensure the best available structures are identified as public shelters. The committee will also verify shelter capacities based on Red Cross surveys and available engineering data. Shelter capacities will be in accordance with Red Cross policies. 3. Generally, attempts will be made to cease shelter operations at schools as quickly as possible. The Red Cross, in coordination with other ESF#6 agencies will arrange for shelters to be operated for a longer period of time after a disaster for those individuals made homeless by the disaster. For this purpose, the Red Cross has agreements with several facilities in the county for them to serve as shelters after schools have been closed down as public shelters. For long term disaster housing, see Recovery Section V.F. 3 ANNEX F 188 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 4. The Red Cross has established procedures for operating public shelters. Volunteers assigned to work in the shelters are provided shelter management training by the Red Cross where they are given instruction on how to handle the many aspects of shelter operations. The shelter manager at public schools is usually the school principal. The Red Cross assigns necessary personnel to each shelter to handle shelter functions including overall shelter management, registration, health services, logistical requirements, etc. The Red Cross maintains a shelter assignment list of agencies and volunteers which is updated annually prior to hurricane season. The Red Cross actively recruits and trains volunteers on a continuing basis to ensure there is sufficient staffing for each shelter on a 24 hour basis. 5. The Red Cross is responsible for logistical support of the public shelters (see the Red Cross Shelter Operations Guide). The School Board ensures adequate food is available at their facilities for approximately three days. School food service personnel will prepare the food. Red Cross, in coordination with the School Board, will provide for additional food if initial stocks are depleted. 6. In the event requirements exist to shelter local residents outside of the county, the EOC will request direction from the State EOC. 7. Special Needs Shelters a. Individuals requiring special medical care will be directed to a county special needs shelter. People in this category are encouraged to preregister with the Health Department for assignment to one of these shelters and to be scheduled for transportation if needed. b. Special needs shelters will be opened at the request of the County Administrator or representative (usually the Director of Emergency Management) in coordination with the School Board and the University of South Florida. Kidney dialysis patients will be sheltered at a designated shelter facility. Under lesser disaster scenarios (e.g. mobile home evacuation), only one special needs shelter will be opened. c. The Health Department operates special needs shelters with health care professionals. Additional medical staff will be provided by volunteers from home health care agencies and other private or public agencies. Facilities and logistical support will be provided by the staff of the facility. 4 ANNEX F 189 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 8. D. d. The county provides large generators for special needs shelters to power special medical equipment, air conditioners, cafeterias, etc. There are also medical supplies available for each special needs shelter location. School Board and USF ensure adequate food is available at special needs shelters. e. Details on the special needs program can be found in the Hillsborough County Special Needs Shelter and Evacuation Plan. Additional information on shelters can be found in paragraphs III.F.5.m. III.F.5.n and III.F.5.o of the Basic Plan. Host Sheltering 1. Under certain scenarios, where disasters threaten other parts of the state, Hillsborough County will be requested to shelter evacuees from those areas. A County Host Shelter Plan has been developed for this eventuality. 2. The key factor in a sheltering operation of out-of-county evacuees is to get shelter information to the evacuees. To accomplish this, Information Centers may be established along, or near to, highways at the approach ends of the County. Florida Department of Transportation (FDOT) lighted message boards may be placed at key places providing pertinent shelter information. FDOT personnel, augmented by American Red Cross or County personnel as available, may be made available to provide lodging and shelter information to those evacuees seeking it. 3. Another method of providing shelter information is through commercial radio stations. Appropriate information will be provided to local media outlets by ESF # 14. Shelter information will also be provided to the State EOC for dissemination to media outlets throughout the state. As a part of this effort, WUSF, the local Public Broadcast Station, has an agreement with the state to carry hurricane evacuation information. FDOT message signs may be used to direct travelers to applicable radio stations that are carrying evacuation information. 4. Shelters will be opened as needed and close as possible to major incoming routes to the County. Shelter openings may be staggered to accommodate the required numbers of people seeking shelter. 5. Communications will be an important element of these sheltering operations. The main means of communication will be by cellular telephone, landline telephone and two way radios. Status of local hotels/motels will be provided to the EOC by the Tampa/Hillsborough 5 ANNEX F 190 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 County Convention & Visitors Association. The Red Cross will be in constant contact with the School Board or other sheltering facilities to coordinate opening and staffing of shelters. 6. E. F. See the County Host Shelter Plan for additional information. Feeding 1. The Red Cross, as part of its federally mandated mass care mission, will coordinate and provide mass feeding during disaster operations. The Salvation Army will also play a large role in mass feeding operations as well as other humanitarian organizations. The Red Cross representative in the EOC will be responsible for coordinating mass feeding operations. 2. In addition to prepared meals provided by organizations as noted above, food commodities will become available through the state or as donated goods. These food items will be distributed to those in need through the system described in Annexes K and O. Medical Care of the Injured/First Aid 1. All emergency responders must give priority to assisting injured disaster victims in the immediate response phase after a disaster strikes. The primary mission of search and rescue teams, which include emergency medical services personnel, will be to locate, treat and transport injured victims to facilities where medical attention can be given. 2. People needing medical attention should be directed toward readily available medical facilities including hospitals, ambulatory surgical centers and walkin emergency care units. All medical facilities must be prepared to not only receive those injured who are dispatched to them through the County Mass Casualty System, but also those casualties who will arrive on their own. Medical facilities must keep the EOC informed of their status with regard to disaster victims and bed availability during the emergency situation. 3. County and municipal fire and fire/rescue stations will also provide first aid treatment as resources allow. 4. The Red Cross will coordinate first aid capabilities at mass care facilities where they have a presence. All public shelters will have a Red Cross health services capability. 5. In the event of a major or catastrophic disaster, outside medical resources from state and federal resources will be requested from the 6 ANNEX F 191 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 State EOC. 6. G. For more information on medical care, see Annex H, Health and Medical. Comfort Stations 1. 2. In the early stages of disaster response and recovery activities (possibly within 36 - 48 hours after disaster impact), comfort stations may be set up by the state and operated by the Salvation Army for disaster victims and emergency responders. Comfort stations are set up in centralized locations and provide basic life sustaining services to disaster victims who do not need shelter and for emergency responders who are working in disaster areas. Comfort stations will provide one or more of the following basic minimal life sustaining services: a. Food and water: Prepared meals and portable water for drinking and hygiene. COMMODITY FOOD will not be distributed to victims at comfort stations. Water and ice, however, may be distributed. b. Disaster relief supplies including comfort kits and cleanup kits, etc. c. Health and first aid treatment which may include applicable vaccinations. d. Information on recovery services and programs available through public and private agencies. e. Temporary refuge. Comfort stations are not designed for overnight stays. However, they may serve as respite areas with minimal amounts of cots, tents, etc. and serve as a means of supporting other services available at the site. f. Crisis counseling for victims via field outreach programs of appropriate agencies. The number of comfort stations and the types of services provided will be based on the given disaster and its magnitude. Overall management of comfort stations will be provided by the State Emergency Response Team (SERT) operations officer, in coordination with State ESF #6. In coordination with the County EOC and based on such sources as state assessment teams, the SERT operations officer will establish the number and scope of comfort stations. The SERT operations officer will also assign a managing agency. 7 ANNEX F 192 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 H. 3. ESF #6 in the State EOC will provide overall coordination for establishing comfort stations and overseeing operations until the stations are closed. The Salvation Army, in support of ESF #6, will serve as the primary agency to operate the comfort stations and will provide an on site manager for each station. If Salvation Army resources are exhausted, the State ESF #6 desk will coordinate and assign other support agencies to fulfill this task. 4. Comfort stations are designed to support mass care needs that cannot be served by the existing structure. Comfort stations will remain open only as long as is necessary based on the community's needs and the capability of the community's human services organizations to provide disaster services to victims. Comfort stations will be closed upon mutual agreement between state representatives and the County EOC. 5. The county ESF #6 function will closely monitor comfort station operations. Ideally, a specific individual under ESF #6 (Salvation Army) will monitor comfort station operations on a full time basis. All decisions regarding comfort stations must be jointly entered into by state and county officials. 6. Services similar to those provided at comfort stations may be provided by Red Cross Emergency Aid Stations as Red Cross resources allow. Human Services Operations 1. The county is the first responder for human services in the aftermath of a disaster. Ongoing county human services activities will be coordinated in the EOC by the Department of Family and Aging Services. The county may be required to expend funds to provide basic needs for disaster victims who, for some reason, cannot obtain appropriate assistance from other sources when needed (e.g. Red Cross, state agencies, federal agencies or humanitarian organizations) and are therefore in "dire need". After a local emergency has been declared, the Family and Aging Services Director, or designee, is authorized to expend county funds to assist disaster victims in "dire need". Validity of claims for this type of assistance must be verified by County Assistance Center social service workers. 2. In a major disaster, many other sources of emergency assistance from state and federal resources are made available. In localized emergency situations, not considered of enough magnitude for state and federal declarations of emergency, the county will be the only government source of assistance available to those in need. In all emergency situations, the Red Cross and 8 ANNEX F 193 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 other humanitarian organizations will provide assistance as resources allow. Whenever sufficient resources are not available within the county, requests for assistance will be provided to the State EOC. The following paragraphs discuss each level of assistance: a. County Assistance Centers (1) As soon as possible after a hurricane, the county will open County Assistance Centers to provide help to those in need. Personnel from the Department of Family and Aging Services will staff the County Assistance Centers. If operational, the five day-to-day County Neighborhood Service Centers will serve as County Assistance Centers. The Neighborhood Service Centers, operated by the Health and Social Services Division on a daily basis, provide a variety of direct services to low-income, elderly and disabled citizens. Services of these centers would be expanded to extend assistance to citizens adversely affected by a disaster. The five centers are as follows: • • • • • (2) For a disaster situation, alternate service centers have been designated for each of the day-to-day centers. Alternates would almost certainly be needed for the Ruskin Center and possibly for the West Tampa Center for any strong hurricane as they are in hurricane flood zones. Potential alternate service centers are as follows: • • • • (3) Lee Davis Neighborhood Service Center, 3402 N. 22nd. St., Tampa West Tampa Neighborhood Service Center, 2103 N. Rome Ave., Tampa South Shore Community Resource Center, 101 14th Ave., S.E., Ruskin Plant City Neighborhood Service Center, 307 N. Michigan Ave., Plant City. University Area Community Social Service Center, 13605 N. 22nd St., Tampa YMCA,, 110 E. Palm Ave. (For Lee Davis NSC) Egypt Lake Recreation Center, 3126 Lambright St. (For West Tampa NSC) Haines Street Recreation Center, 1601 E. Haines St. Plant City (For Plant City NSC) Bethune Civic Center, North St., Wimauma (For Ruskin NSC) If hurricane damage is severe, additional County Assistance Centers 9 ANNEX F 194 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 may be needed. b. Red Cross Services The Red Cross establishes Service Delivery Sites or service delivery methods to meet immediate disaster caused needs of disaster victims. Services can include assistance or formal referrals to address needs such as food, personal essentials, clothing, shelter, information and referral welfare information, physical health needs and mental health needs. c. Essential Services Center (ESC) 1. In the immediate aftermath of a disaster, Essential Services Centers (ESC) may be set up as temporary mass care emergency locations where impacted survivors can go for limited services and information. ESCs should be operational within 24-96 hours following a disaster. They are considered a joint operation between state, county and non-governmental organizations. The primary responsibility for an ESC lies with the state, but each level of government has a role. ESCs are established when there is a need to provide certain essential services that are not necessarily provided at other traditional mass care facilities such as shelters or points of distribution. 2. The Florida Division of Emergency Management (FDEM) will be responsible for managing ESC operations. Certain State of Florida departments will be represented in the ESC to provide service and information to disaster victims. 3. The county will work with the state to identify facilities as ESCs. The county will provide representation at the ESC as required. The American Red Cross, Salvation Army and other non profit groups will also be represented at ESCs and will provide disaster services as available. 4. If possible, fixed facilities with functional utilities will be used as ESCs. If not possible, expedient field facilities will be developed by the state with climate controlled tents, emergency power, field IT support and telephone service. d. State Disaster Recovery Centers (DRC) If the damage is sufficient to call for the Governor to issue a 10 ANNEX F 195 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Declaration of a State of Emergency, the Division of Emergency Management (DEM) may establish one or more Disaster Recovery Centers in Hillsborough County. Among the disaster relief programs which may be made available by the state are food stamps, rental and energy assistance, job services, unemployment insurance and emergency food provisions. These programs may actually be administered by the state, county, volunteer organizations or a combination thereof. Disaster victims must meet prevailing eligibility guidelines for state administered programs. DRCs will be set up in strategic locations depending on the damaged areas. In the event of a Presidential Disaster Declaration, Federal DRC(s) will be merged with the State DRCs. e. Federal Disaster Recovery Centers (DRC) Following a Presidential Disaster Declaration, the Federal Emergency Management Agency (FEMA) will establish a Joint Field Office (JFO). The JFO serves as the coordination center for all federal and state assistance programs. FEMA also sets up Disaster Recovery Centers for disaster victims to provide information about the types of federal grant and assistance programs for which they are eligible. These centers, staffed by federal and state representatives, do not provide direct services. They provide information in such areas as temporary housing, disaster related loans, emergency home repairs and unemployment insurance. Normally, DRCs should be operational within seven days after a Presidential Declaration, although in a major disaster, they could be established sooner. For actual registration for assistance programs, FEMA will set up a 1-800 telephone number or e-mail address whereby applicants can apply by these means. See Section V.C. section of the Recovery section of this plan for further information on Disaster Recovery Centers. f. Many citizens with special needs may need enhanced services during disaster response and recovery operations. Included in these groups are the physically and mentally handicapped, elderly, frail elderly, homeless, non-English speaking, etc. County human services agencies will be required to address the needs of these groups. g. Following disasters of lesser scope, disaster recovery assistance will still be required, but to a lesser degree. In this event, human services 11 ANNEX F 196 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 assistance will be coordinated through the Family and Aging Services Director in conjunction with the Red Cross through existing staff and services, volunteer organizations, church groups and other private-non-profit organizations. h. The various welfare services providers are responsible for providing services at different time periods. Disaster Service and Timetable Matrices for each type of declared disaster are included as Appendices 1 and 2 to this Annex. (i.e. Presidential Declared Disaster and Governor Declared Disaster). H. Agencies providing mass care and human services will keep detailed records of fund expenditures and personnel time sheet documentation in order to have adequate records to apply for federal disaster assistance. Governmental agencies must ensure that disaster-related assistance is kept separate from normal ongoing welfare programs. I. ESF #14 will be responsible for providing all mass care and human services-related information to the media for release to the public (e.g. types of assistance available, locations of sites providing assistance, etc). Department of Family and Aging Services representatives will ensure all appropriate information is relayed in a timely fashion to ESF #14. Information should be coordinated among all mass care/human services providers (e.g. state, county, Red Cross, Salvation Army, etc.) to ensure conflicting information is not provided to the public. In a major disaster, a Joint Information Center (JIC) will be established whereby federal, state, county and nonprofit information is coordinated. (See Annex N for further information on public information). J. Each ESF #6 organization maintains their own resources lists. Emergency Management maintains a data base of potential resources that can be available for disaster operations as well as telephone lists of organizations’ central points of contact. K. Citizen Corps volunteers in the Community Emergency Response Team (CERT) may be called upon to assist ESF #6 during disaster situations. L. Law enforcement agencies (Sheriff’s Office / municipal police departments) will be responsible for providing security at mass care sites. 12 ANNEX F HILLSBOROUGH COUNTY 197 CEMP SEPTEMBER 2010 APPENDIX 1 TO ANNEX F SERVICE AND TIMETABLE MATRIX – NON PRESIDENTIALLY DECLARED DISASTER SERVICES ESF # CITY OF TAMPA HILLSBOROUGH COUNTY Information & Referral 6 S-from day 1 P-ongoing P-ongoing P-when Activated Emergency Food & Water Distribution 6 S-from day 1 P-from day 1 None None Food Stamps 6 None None None 7-10 Days Prepared Meals/Mass Feeding 6 None None P-from day 1 None Food Vouchers 6 None None Special Needs Shelters 6 None P-after 72 hours At shelters identified for special needs None None Health Department Manages Public Shelters 6 None Provides facilities P-Staff/operate None Rent/Mortgage Assistance 6 None P-after 72 hours None Temporary Housing/Relocation 6 Provides Input P-Coordinates None Utility Payment 6 None P-after 72 hours None None S-State Disaster Housing Coordinates Low income utility funds assistance to local entities Household Furnishings 6 None None None None Transportation 6 None P-ongoing None None Counseling 6 None P-ongoing S-ongoing S Clothing 6 None S-after 72 hours P-from day 1 None Employment Services 6 JTPA Workforce Alliance None P-from day 1 Unemployment Assistance 6 None None None P-from day 1 Legal Service 6 None See Notes None See Notes 1 RED CROSS STATE NOTES 211, CAC and NGOs County Staging Area (CSA) will coordinate distribution to County Points of Distribution (POD). USDA authorizes emergency distribution through DCF Red Cross: mobile and fixed feeding to include shelters. SSalvation Army and other NGOs. S-NGOs (historically Publix and certain nonprofits have provided) Must meet special needs criteria to be eligible. Designated sites. NGOs and certain other nonprofits based on donations and distributed by ESF # 15 lead. County coordinates identification of locations and availability. LIHEAP and SHARE provide utility payment assistance. Must meet income criteria (limited to one payment) No known providers. Mustard Seed, an NGO, is a regional provider (provider must pick up) EOC coordinates during recovery and evacuation. H. C. Health and Social Services/counseling services, faith based and the Florida Crisis Consortium through the State Attorney General’s Office Limited Resources (some NGO assistance may be available) Through Department of Labor/Florida Job Service and local Workforce Alliance. N/A Bay Area Legal Services. Florida Rural Legal Services, Bar Associations. Ap. 1 to Annex F HILLSBOROUGH COUNTY 198 CEMP SEPTEMBER 2010 APPENDIX 1 TO ANNEX F SERVICE AND TIMETABLE MATRIX – NON PRESIDENTIALLY DECLARED DISASTER SERVICES ESF # CITY OF TAMPA HILLSBOROUGH COUNTY RED CROSS STATE Individual/Family grants Disaster Loans 6 6 None None None None None None None None Insurance Assistance 6 None None None See Notes None P-Affordable Housing Department and funded NGOs None None Emergency Home Repairs • • • • • • • 6 NOTES N/A, program only available during Presidential Declared Disasters. SBA Loans may be available State Department of Financial Services CDBG, HOME and HMGP Funds can be applied for , Faith based and HELP Committees may receive donations and grants to support repair. P – Primary Responsibility S – Secondary Responsibility CAC – Citizen Action Center DCF – Department of Children and Families LIHEAP – Low Income Home Energy Assistance Program NGO – Non-government organization SBA – Small Business Administration 2 Ap. 1 to Annex F 199 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010CEMP MAY 2006 APPENDIX 2 TO ANNEX F SERVICE AND TIMETABLE MATRIX – PRESIDENTIAL DECLARED DISASTER SERVICES ESF # Information & Referral 6 Emergency Food & Water Distribution Food Stamps Prepared Meals/Mass Feeding Food Vouchers Special Needs Shelters Public Shelters Rent/Mortgage Assistance Temporary Housing/ Relocation Utility Payment Household Furnishings Transportation Counseling HILLSBOROUGH COUNTY RED CROSS S-from day 1 P-ongoing P-ongoing P-when activated 6 S-from day 1 P-after 72 hours None None 6 None None None P-7-10 days 6 None None P-from day 1 None 6 None P-after 72 hours None None 6 None At shelters identified for special needs None Health Department Manages None Must meet special needs criteria to be eligible. 6 None Provides facilities Staff/operates None None Designated sites. None See Notes From day 7 FEMA, NGOs and certain non-profits, based on donations received and distributed by ESF # 15 lead None State Disaster Housing Coordinator P-from day 7 County coordinates identification of locations and availability. 6 6 CITY OF TAMPA None Provides Input P-after 72 hours See Notes STATE 6 None P-after 7 hours None Low income utility funds assistance to local entities 6 None None None None 6 None P-ongoing None None None P-ongoing, see notes P-ongoing Florida Crisis Consortium 6 1 FEMA NOTES COAD and HELP also will P-from provide information and date of referral assistance declaration County Staging Area (CSA) will coordinate distribution None to County and Municipal Points of Distribution (POD). USDA authorizes None emergency distribution through DCF Red Cross: Mobile and fixed feeding to include None shelters. S-Salvation Army and other NGO. S-NGOs (historically, Publix None and certain non-profits have provided) LIHEAP and SHARE provider utility payment assistance. Must meet income criteria (limited to one payment) FEMA payment for personal P-from property loss. No known day 1 providers. Mustand Seed, (see an NGO, is a regional notes) provider (provider must pick up) EOC coordinates during None recovery and evacuation. P-from H. C. Health and Social date of hire Services/counseling of the services. FEMA’s Project Project Hope, Florida Crisis Hope Consortium, NGO and faithteams based. Ap. 2 to Annex F 200 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010CEMP MAY 2006 APPENDIX 2 TO ANNEX F SERVICE AND TIMETABLE MATRIX – PRESIDENTIAL DECLARED DISASTER SERVICES ESF # CITY OF TAMPA HILLSBOROUGH COUNTY RED CROSS STATE FEMA P-from date of declaration Limited resources other than under FEMA (some NGO Personal assistance may be available) Property Loss Through Department of P-from Labor/Florida Job Service day 1 and local Workforce Alliance 6 None None None None Employment Services 6 JTPA JTPA None P-from day 1 Unemployment Assistance 6 None None None P-from day 1 6 None S-Bay Area Legal Services None S-Bar Association 6 None None None None 6 None None None None P-from day 7 Clothing Legal Service Individual/ Family grants Disaster LoansSmall Business Administration (SBA) Insurance Assistance Emergency Home Repairs • • • • • • • • • 6 6 NOTES P-from day 1 N/A Young Lawyers Association P-from from FEMA, Bay Area date of Legal Services, Florida declaration Rural Legal Services Has to be denied by SBA to P-from qualify. FEMA requires date of insurance claims be resolved declaration before grants are provided None None None None P-from day 7 None P-Affordable Housing Department and funded NGS’s None None P-from day 7 Must be able to demonstrate loan repayment capability NFIP and Florida Department of Financial Services Insurance will assist. CDBG, HOME and HMGP funds can be applied for Faith-based and HELP may receive donations and grants to support repairs. P – Primary Responsibility S – Secondary Responsibility CAC – Citizen Action Center COAD – Community Organization Active in Disasters DCF – Department of Children and Families HELP – Hillsborough Emergency Long Term Recovery Program LIHEAP – Low Income Home Energy Assistance Program NGO – Non-government organization SBA – Small Business Administration 2 Ap. 2 to Annex F 201 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX G, RESOURCE SUPPORT (Emergency Support Function #7) I. II. GENERAL A. The ability to bring needed resources and logistical support to bear is critical during disaster response and recovery operations. Necessary support includes locating, procuring through purchase or contracting, issuing and transporting resources such as equipment, materials, personnel and fuel. B. The purpose of this annex is to outline actions to be taken to acquire the necessary resources in a timely fashion to support disaster operations. RESPONSIBILITIES The primary responsibility for coordinating resource support for disaster operations rests with County Financial Services (Procurement). Other agencies directly supporting this function include County Business Services Group and Human Resources Group (Volunteer Center), and the United Way/Volunteer Center of Tampa Bay (Volunteer Center). III. CONCEPT OF OPERATIONS A. The focal point for all requests for resources will be the Emergency Operations Center (EOC). Resource requests unable to be provided by applicable ESFs will be routed to the ESF #7/Procurement representative. In coordination with applicable members of the EOC Operations Group, the ESF#7 representative will determine the sources of the needed resources. The EOC Guide has further information on processing of resource requests in the EOC. B. Procurement Process 1. Needed items will be acquired from available resources within Hillsborough County if at all possible. Sources include assets within county government and the municipalities. During disaster situations, all resources within county government agencies are considered available. Coordination for such resource reallocation will be accomplished within the EOC. If necessary, reimbursement will be made in accordance with local directives. 2. If needed supplies and equipment are not available within county government resources, ESF #7/Procurement will attempt to purchase or lease them from commercial sources. 3. If necessary items cannot be acquired through local sources, requests for these items will be made to the State EOC. If determined a valid request, the State EOC has various potential options to fill the resource request. 1 ANNEX G 202 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 These include state resources, mutual aid resources from other counties, resources from another state or federal government resources. In all cases, the county will be responsible for costs incurred for resources brought in from outside sources. If the county has been declared for federal disaster assistance, funds expended for requested resource support are reimbursable. See Recovery Section VI for information on reimbursement procedures for federal disaster assistance. 4. Procurement maintains lists of vendors and suppliers of equipment, materials and services needed during disaster response and recovery operations. In some cases, contingency contracts may be written for known critical services or items. For example, the county and municipalities have contingency contracts with recovery companies for debris management services after a disaster. 5. To obtain goods and services from commercial sources under emergency conditions, ESF #7/Procurement will follow purchasing policies reflected in County Ordinance 06-13 (Emergency Management Ordinance) and as set forth in this Comprehensive Emergency Management Plan. 6. Coordination will be effected with the other governmental agencies of the Hillsborough County Government Purchasing Council. The Statewide Mutual Aid Agreement will be implemented as necessary to obtain required goods and services from other jurisdictions. 7. Contracts for resources or services will be initiated by ESF #7/Procurement. Contracts will be managed by the agency responsible for the support provided, e.g. Public Works Department for the debris management contract. 8. ESF #7/Procurement will conduct operations in accordance with all local, state and federal laws and regulations. 9. In some cases, donated resources may be available at the Fairgrounds. Coordination will be maintained between ESF #7 and the Fairgrounds on a continual basis. See Annex O for further detail on volunteer and donations operations at the Fairgrounds. 2 ANNEX G 203 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 C. Transportation. All available transportation assets will be used to deliver resources to affected areas. Sources include county and municipal assets, as well as those belonging to private nonprofit organizations. The Tampa area has significant amounts of transportation assets in the private sector that can be contracted to provide transportation capability. Included in this category are Transport International (TIP) and Xtra Lease which have access to hundreds of trailers, and Roadmaster Drivers School and Diesel Institute of American which have trucks used as training assets. In addition, volunteer transportation assets may be made available through the Volunteer Coordination at the Fairgrounds. D. Staging Areas. The Fairgrounds is also identified as the main staging area for resources brought into Hillsborough County. (See Annex O, Volunteers and Donations). Alternate staging areas include several commercial locations near Tampa International Airport and the Strawberry Festival Grounds in Plant City. E. Storage Facilities. There are numerous storage facilities available throughout the county. The Fairgrounds has about 220,000 square feet of covered space in the four main buildings plus considerable more storage space at assorted locations on its 300 acres. There is also a large storage capacity at the Strawberry Festival Grounds. ESF #7 / Procurement, in coordination with the Real Estate Department, will identify and lease any further storage space that would be necessary. F. Public Information (ESF#14) will ensure appropriate information on resources needed is provided to the media so that local and national volunteer groups and vendors are aware of the needs. This information will include such things as how to register as a potential vendor, locations of logistics centers for supplies and materials, etc. ESF#14 will have public information officers at appropriate locations (e.g. EOC, Fairgrounds, and DFO/Joint Information Center) that will regularly coordinate release of resource needs information. In addition, the Volunteer and Donations Center will be continually apprised of resource needs (See Annex N, Public Information and Annex O, Volunteers and Donations). G. Generally, it will be the responsibility of agencies receiving loaned property to maintain appropriate accountability of items received. Appropriate representatives in the EOC will make every effort to monitor and track loaned items. In addition, staff in the field will maintain accountability records of loaned equipment. Further, appropriate documentation will be provided to lending organizations for their records. H. In order to provide resource support when needed during disaster operations, the ESF #7 functions will be staffed on a 24 hour basis at the EOC. 3 ANNEX G 204 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX H, HEALTH AND MEDICAL (Emergency Support Function #8) I. II. GENERAL A. Disasters can cause conditions that threaten the general health and safety of the residents of Hillsborough County. A variety of public health hazards may exist following a natural disaster including contaminated water and food supplies, epidemics, failure of sanitation facilities, etc. Further events such as a biological / chemical / nuclear terrorist attack or a pandemic flu outbreak will present major impacts to the health and safety of county residents. Medical care must be readily available for the injured and sick affected by such disasters. B. During a countywide disaster, like a hurricane, the public health situation can be complicated by damage or reduced capability of hospitals and other medical facilities. In the aftermath of a major disaster, public health capabilities must be effectively mobilized to render assistance to county residents. C. The purpose of this annex is to provide guidance concerning the administration of public health and medical services during disaster situations. Only through appropriate coordination of local health and medical services will the county be able to prevent, control and resolve the total scope of emergency health problems during disasters. RESPONSIBILITIES The primary coordinator for health and medical activities during disasters is the Hillsborough County Health Department. Agencies supporting this function include: the Medical Director for Mass Casualty Planning, American Red Cross, Aging Services, Health & Social Services, County Fire Rescue, Medical Examiner, Water Resource Division, Public Works Department, Solid Waste Division, Municipal Fire/Fire Rescue Departments and commercial ambulance companies. III. CONCEPT OF OPERATIONS A. The Director, Hillsborough County Health Department will be the overall coordinator of health and medical operations for the county. Other ESF #8 agencies will have direct roles in assisting the Health Department coordinate health and medical activities and will be expected to have representatives in the EOC on a 24 hour basis when the EOC is activated. Primary among these agencies is the Medical Director for Mass Casualty Planning. 1 ANNEX H 205 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 B. Public Health 1. The Health Department is responsible for preventing or controlling emergency public health problems. Health Department responsibilities include the prevention of communicable diseases, as well as epidemiological and environmental health activities throughout the community, to include public shelters set up by the county and the Red Cross. These activities may include arranging for inoculations, examining for communicable diseases, obtaining bacteriological and chemical tests on water, inspecting food supplies, and providing engineering, sanitation and radiological expertise. 2. Minor Event a. 3. During a minor event, the extent of activity will depend on the magnitude of the disaster. If public health assistance is needed, a request will be made through Emergency Management or the Emergency Dispatch Center. The EOC, in coordination with the Health Department, will provide the appropriate assistance. For an event requiring extensive public health assistance, the EOC will be activated and ESF #8 will coordinate health activities. Major or Catastrophic Event a. For a major or catastrophic event, ESF #8 will coordinate public health resources for the maximum protection of the population through the implementation of emergency health and sanitation measures. Health Department representatives will provide counsel to the EOC staff on the public health situation and public health activities. b. Health Department survey teams will be dispatched to areas affected by the disaster to assess potential health problems. The survey teams will determine public health problems and provide appropriate information to the EOC for resolution in areas including the following: (1) (2) (3) (4) (5) (6) (7) Assess health/medical needs. Provide advice to the public concerning safety of water and food. Survey sanitary conditions. Investigate disease occurrence. Inspect, test and condemn foodstuffs if necessary. Assist in pest control. Identify chemical, biological and radioactive contamination. 2 ANNEX H 206 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 c. The Health Department is the primary coordinating agency for monitoring biological and pandemic flu events affecting the health of the community. The Health Department will be the coordination point during events of this nature with local health facilities as well as with State and federal agencies to include the Center for Disease Control (CDC). During such events, it may be necessary to set up point(s) of distribution (POD) for the dissemination of medications and vaccines. During a major event of this nature, activities will be coordinated at the Emergency Operations Center. d. The Director of the Health Department will be the incident commander for a health/medical related event, such as a pandemic flu outbreak. During such an event, it may be necessary to set up one or more alternate treatment facilities to treat victims unable to be treated at regular medical facilities. The Health Department has a pandemic flu plan which goes into the details of response to this type of scenario. e. The Health Department is responsible for ensuring the water supply is safe for public consumption. The County Water Resource Division and municipal water departments will assist the Health Department in determining potability of the water supply. Emergency sample locations throughout the county and municipal distribution systems will be tested for chemical or pathogenic material. Additional sampling and/or laboratory analysis can be provided at the request of the EOC or Health Department. f. The Water Resource Division and municipal water/wastewater departments have the responsibility to provide water and wastewater services to their residents. Each of these departments must have procedures to maintain services as long as possible during a disaster or restore them as soon as possible. Procedures should include alternate modes of operation to include use of emergency generators, if applicable, and acquisition/distribution of alternate sources of drinking water. g. The Health Department will provide all the necessary public health information needed by the populace to the ESF #14 Public Information Officer on the EOC Operations Group. The Information Officer in turn will prepare press releases to provide to the media. The Health Department, Water Resource Division and municipalities must provide regular updates on all pertinent aspects of water/wastewater conditions to the Public Information Officer. The 3 ANNEX H 207 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Health Department will be responsible to issue applicable warnings through the Public Information Officer to the public concerning contaminated water supplies. h. i. C. Foodstuffs and Drugs (1) The Health Department is responsible for inspecting potential contaminated foodstuffs and drugs, identifying contamination and condemning as appropriate. The Health Department will provide advisories and instructions to the public (through the ESF #14 Public Information Officer/media) concerning contaminated or spoiled foodstuffs and drugs. (2) The Florida Department of Agriculture is the designated authority for reviewing damage and approving the reopening of grocery stores that receive disaster damage. The Florida Department of Business and Professional Regulations is the designated authority for reviewing damage and approving the reopening of restaurants that receive disaster damage. (3) County and municipal solid waste departments will be responsible for collecting and disposing of contaminated or spoiled foodstuffs and drugs. Pest Control (1) The Public Works Department’s Mosquito Control Unit, while complying with applicable environmental regulations, will take whatever increased measures are necessary to control the threat from mosquitoes after a hurricane. (2) The Health Department will provide information to the public (through the ESF #14 Public Information Officer/media) concerning actions they should take to control insects, rodents and other pests. Emergency Medical Support Operations 1. During disaster operations, the entire county' s medical infrastructure can be brought to bear to provide medical support. The focal point of county emergency medical response during a disaster is the Mass Casualty Planning System as described in Appendix 1. 4 ANNEX H 208 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 D. E. 2. The primary receiving facilities for disaster victims with serious injuries are the county' s hospitals. Secondary facilities are ambulatory surgical centers, walk in emergency care units, Health Department clinics, community healthcare clinics and functioning private clinics. Also, county/municipal fire stations have first aid capability if available. All medical facilities must be prepared on a 24 hour basis to not only receive those injured who are dispatched through the Mass Casualty System, but also the casualties who will arrive on their own. Medical facilities must keep the EOC informed of their status with regard to disaster victims and bed availability during the emergency situation. 3. With regard to safety and medical care of emergency responders, all response organizations must promulgate procedures to ensure protection of their personnel. The county' s emergency medical system (fire rescue units) will be used to provide emergency medical support to responder personnel if required. Disaster Behavioral Health Evaluation and Services 1. Psychological First Aid services for the responder community and the general public are often required in the aftermath of disaster. In a presidentially declared disaster the ESF #8 representative can request a disaster behavioral health assessment team be deployed to the county. A global assessment of the impacted community is the first step in identifying the behavioral health resources needed for civilians and responders. The state will deploy the Regional Disaster Behavioral Health Assessment Team (RDBHAT) to the area within 24 hours of the request. The RDBHAT will report their findings from the global assessment to the county ESF #8 representative. The RDBHAT will make recommendations for Disaster Behavioral Health Strike Teams and manage those teams when they arrive until demobilization. 2. The RDBHAT will have an inventory of all mental health services available within each county/RDSTF region in the state. Whenever possible, appropriate referrals for individual crisis evaluation, drug and alcohol support services and follow-up care will be fed back to the indigenous service providers in the county if operational. Health and medical support may be provided at public shelters by qualified nurses recruited by the Red Cross. The Red Cross will ensure 24 hour nurse coverage at public shelters when activated for disaster situations. In addition, county and municipal fire rescue units may provide EMTs and paramedics to shelters as conditions and resources allow. (See paragraphs III.F.5.m. and III.F.5.n of the Basic Plan for more information on public shelters). Special needs shelters, because of the 5 ANNEX H 209 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 type of evacuee served, will have enhanced medical care. These shelters will be staffed with sufficient numbers of nurses (RN/LPN) provided by the Health Department and other sources such as home health care agencies (See the Hillsborough County Special Needs Shelter and Evacuation Plan for more detail on medical coverage for special needs shelters). F. If the disaster renders the County Medical Examiner' s Office inaccessible or unusable, or if the number of fatalities exceeds the Medical Examiner' s capacity, alternate morgues will be established. The Medical Examiner will be required to contract refrigerated trucks until more permanent facilities can be established. The Medical Examiner’s Office Mass Fatalities Plan contains more detailed information on Medical Examiner disaster operations. G. If management of the disaster requires only local resources, EM/EOC will keep the State Division of Emergency Management informed of the situation. When local resources (personnel, equipment and supplies) are not sufficient, the EOC will request assistance from the State EOC. In any event, the Health Department will coordinate an assessment of the county' s health and medical needs. Under a major disaster, this will probably be accomplished in coordination with a Impact Assessment Team sent in by the state. H. All public health providers will maintain comprehensive records of all expenditures and obligations for manpower, equipment and resources. These records will be necessary to obtain federal or state disaster assistance. I. Agencies providing health and medical support are responsible for maintaining lists of their resources. J. Volunteers in the Community Emergency Response Team (CERT) and Medical Reserve Corps (MRC) programs may be called upon to assist ESF #8 response agencies during disaster situations. 6 ANNEX H 210 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 APPENDIX 1 TO ANNEX H, MASS CASUALTY I. II. GENERAL A. An incident, or combination of incidents, is considered a mass casualty event when fifteen (15) or more victims, each with unstable vital signs, require emergency advanced life support, or when a large number of lesser injured victims with unstable vital signs or injuries require examination/treatment. Any such event requires activation of Hillsborough County Mass Casualty Operations Procedures as presented in this Appendix. B. The countywide trauma system is designed to efficiently accomplish the day-to-day management of Hillsborough County trauma patients. Hillsborough County Mass Casualty Operations Procedures are used to mobilize and coordinate the extraordinary resources necessary, and to manage any number of victims that would overload the normal trauma system in case of mass casualties. C. The county will designate a Medical Director for Mass Casualty Planning (MDMCP) whose duties include coordination of hospital related mass casualty activity; preparation for and conduct of at least one disaster exercise per year, and providing a written critique of the exercise with recommendations for improvement; recommendation and approval of all planning and operational elements relating to mass casualty coordination in Hillsborough County; and recommendation to the BOCC of appropriate action or funding requirements for support of a comprehensive and effective plan for the handling of mass casualties. CONCEPT OF OPERATIONS A. When a verified or potential (e.g. approaching hurricane) mass casualty situation occurs, the Emergency Dispatch Center (EDC) will immediately notify the MDMCP and the Director of Emergency Management. Upon ascertaining that a mass casualty situation does exist, the MDMCP will initiate Hillsborough County Mass Casualty Operations Procedures and advise hospitals through EDC that a Code D (David) is in effect. This initial notification to hospitals will be made through all necessary communications channels to include web based EM System, alphanumeric pager system, two-way radio, telephone, etc. Upon this notification, hospitals should immediately update and submit their bed status report. B. The primary method for hospitals to communicate bed availability states will be through EM System. Upon prompt from EDC by EM System or text pager, hospitals will enter their bed availability status into EM System for use by the MDMCP to triage disaster victims to appropriate facilities. Telephones, pagers and two way radios will be used as backup communications systems between EDC and hospitals. Also, the Hillsborough County Trauma Agency will provide back up 1 Ap. 1 to Annex H 211 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 support to Emergency Management / EDC for web based communications during mass casualty situations. C. As hospital bed availability is obtained, the MDMCP will coordinate the assignment of disaster victims to the various hospitals in the county based on types of injuries and types of beds available. Continual communications will be maintained between the MDMCP/EDC dispatcher and receiving hospitals regarding patients to be transferred to hospital facilities. D. Activation of the EOC for a mass casualty event will depend on the severity of the incident and the duration. If the event is of a major dimension and if time allows, the EOC will be activated and staffed by all appropriate members of the EOC Operations Group. (Otherwise, mass casualty coordination activities will be conducted to conclusion by EDC). At a minimum, the activated EOC will include members from applicable fire rescue and law enforcement agencies in addition to a Public Information Officer. Other potential agencies to be represented in the EOC include: American Red Cross (If shelters are needed). School Board Administration (If school shelters are needed). School Board Transportation (If school buses are needed). County Sunshine Line (If additional transportation is needed). Health Department (If a health threat is involved). City of Tampa, Plant City or Temple Terrace (If incident affects jurisdiction). RACES (For communications augmentation). Other county departments or public/private sector agencies (As the situation dictates). E. An Incident Commander will take charge of on-scene operations during a mass casualty situation. The Incident Commander will be determined in accordance with guidelines provided in paragraph III.D.12. of the Basic Plan. The Incident Commander will request assistance as needed to meet the situation presented. Requests for assistance to include qualified medical personnel, transportation, shelters etc., will be relayed to EDC/EOC. The MDMCP, EOC/EDC and other staff representatives will respond and coordinate the appropriate resources for the Incident Commander. (See the County Fire Rescue Policies and Procedures Manual for more detail on standard operating procedures for on-scene mass casualty operations). F. Emergency Medical Services 1. Primary on-scene emergency medical support to mass casualty victims in the unincorporated county is provided by Hillsborough County Fire Rescue. Tampa Fire Rescue, Plant City Fire Rescue and Temple Terrace Fire Rescue 2 Ap. 1 to Annex H 212 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 are the primary providers of on-scene medical support within their jurisdictions. Sun City Rescue Squad provides ambulance service for their community and is available to provide support in other parts of the county during a mass casualty event. Jurisdictional Fire Rescue Departments are solely responsible for advanced life support (ALS) while other ambulance providers (volunteer and commercial) have basic life support (BLS) capabilities for incidents throughout the county. 2. Critical elements of effective emergency medical services for mass casualty operations include sufficient medical personnel and transportation resources. Skilled, qualified medical personnel (physicians, registered nurses, etc.) are required on-scene to complement the operations of the EMTs and paramedics. The MDMCP is responsible for coordinating this medical support function. Responsibility for coordinating and dispatching adequate transportation resources to the scene and to appropriate medical facilities will be a joint responsibility of the EOC/EDC and the MDMCP. G. During hurricane evacuations, the MDMCP, with assistance from the EOC Operations Group, will coordinate movement of patients from evacuating hospitals to receiving hospitals. The Mass Casualty Priority Discharge System will be implemented by the MDMCP and all county hospitals to facilitate the transfer of patients between facilities. County Fire Rescue will be the overall EOC Coordinator for ambulance support for hospital evacuations during hurricane response activities to include retrograde of hospital patients when conditions allow return to evacuated facilities. H. In most cases, sufficient medical/hospital resources exist within the county to take care of disaster victims. In a major disaster, with large amounts of casualties, requests will be made to the state for assistance. In some cases, the federal government may be called upon to activate the National Disaster Medical System (NDMS) which could deploy Disaster Medical Assistance Teams (DMAT) to the area. In the event disaster victims have to be transported to medical facilities outside the area, the MDMCP will coordinate the necessary details in coordination with the State ESF #8 desk at the State EOC. 3 Ap. 1 to Annex H 213 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010CEMP MAY 2006 APPENDIX 2 TO ANNEX H HILLSBOROUGH COUNTY MEDICAL FACILITIES Hospitals # Beds Brandon Regional Hospital H. Lee Moffitt Cancer Center James A. Haley Veterans Hospital Memorial Hospital of Tampa St. Joseph' s Hospital Shriner' s Hospital for Crippled Children South Bay Hospital South Florida Baptist Hospital Tampa General Hospital Town & Country Hospital University Community Hospital University Community Hospital-Carrollwood Kindred Hospital Kindred Central Hospital 255 162 682 174 883 60 112 147 877 201 431 120 73 102 Ambulatory Surgical Clinics Ambulatory Surgery Center Armenia Surgery Center Brandon Surgery Center Tampa Bay Surgery Center Tampa Bay Surgery Center - Midtown Tampa Outpatient Surgical Facility Mental Health Facilities Mental Health Care, Inc. Northside Centers Health Department Facilities Downtown Health Center Joyce Ely Health Center Kelton Health Center North Hillsborough Health Center Plant City Health Center Sulphur Springs Health Center University Area Health Center 1 Ap. 2 to Annex H 214 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010CEMP MAY 2006 Suncoast Community Health Centers Dover Health Center Pediatric Care – Plant City Plant City Family Care Ruskin Health Center Tampa Community Health Centers Lee Davis Health Center North Tampa Health Center Peter Davis Health Center Sine Domus Health Center 2 Ap. 2 to Annex H 215 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX I, SEARCH AND RESCUE (Emergency Support Function #9) I. GENERAL The first priority after a disaster is to locate any victims in affected areas and ensure the safety of injured or stranded personnel. The injured must be treated on the scene and moved to medical facilities as soon as possible. Those stranded must be relocated to safe areas. The search and rescue effort will be a coordinated effort involving law enforcement, fire, emergency medical, public works and electric utilities functions. This annex identifies search and rescue elements and how they will operate after a major disaster. II. RESPONSIBILITIES The lead agency and coordinator for search and rescue operations in Hillsborough County is County Fire Rescue. Other agencies directly supporting search and rescue operations include the Sheriff’s Office, Public Works and TECO. Each municipality will be responsible for search and rescue operations within their respective jurisdictions. With regard to the Statewide Fire-Rescue Disaster Response Plan, the County Fire Rescue Operations Chief is designated as the County Coordinator for ESF #9; the Special Operations Chief is the alternate. III. CONCEPT OF OPERATIONS A. Hillsborough County personnel are trained and equipped for the various tasks involved in Emergency Search and Rescue in the urban/suburban setting. Missing persons searches require the response of other additional resources and will typically be coordinated by the Hillsborough County Sheriff’s Office. All other SAR missions in unincorporated Hillsborough County will be coordinated by Hillsborough County (HCFR). HCFR is a participating member of the Tampa Bay Regional Urban Search and Rescue Team (FL TF-3). FL TF-3 is compromised of fire rescue and public/private entities in the Tampa Bay area. Hillsborough County (HCFR), St. Petersburg Fire Rescue (SPFR), and Tampa Fire Rescue (TFR) are the principal members that comprise the team. FL TF-3 is augmented by public and private sector resources, physicians, structural engineers, heavy equipment contractors, and other specialized resources. B. Organization 1. The county search and rescue mission is divided into three components: Initial Safety Assessment Teams (I-SAT), Tactical Search and Rescue teams (T-SAR), and specialty units. Each component serves a distinct function. It is the relationship between the component' s function and ambient conditions that determines where and when a component will be deployed. 1 ANNEX I 216 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 2. Tactical search and rescue teams will be assembled based on the expected intensity of the storm as noted below or post event for an unexpected emergency. Each team will be capable of transiting areas impassable to street type vehicles; of neutralizing downed power lines; of clearing debris from roadways; of extinguishing fires; of rendering emergency life support; of transportation of survivors to shelters, hospitals, or other safe areas; and of maintaining security within the area of the team' s operation. 3. The following known resources may also be available, if operative: Helicopters Small boats Airboats Johnboats (SO & Mosquito Control) (SO & Environmental Protection Commission) (SO & Mosquito Control) (SO & Mosquito Control) 4. Supervisors of each search and rescue element will be responsible for accountability of members of their element throughout operational activities. C. Hurricane Operations 1. Concept The concept of this plan is to rapidly gain access to those areas of Hillsborough County impacted by a tropical storm or hurricane as soon as the wind speed has declined to an acceptable level. Hillsborough County’s search and rescue capabilities are divided up into three types of units: • Initial Safety Assessment Teams (I-SAT) – Small teams staffed with Code Enforcement and Fire Rescue personnel that will rapidly assess an impacted area to determine the SAR needs. These units will be conducting a “Windshield Triage” only and must not be slowed or stopped for active rescues. These units will utilize staged T-SAR Teams and other resources for all rescues. • Tactical Search and Rescue Teams (T-SAR) – Tactical Search and Rescue Teams are small units that are capable of rapidly searching heavily impacted areas and have the capabilities to search areas inaccessible by normal vehicles. Each team will be capable of transiting areas impassable to street type vehicles; of neutralizing downed power lines; of clearing debris from roadways; of extinguishing fires; of rendering emergency life support; of transportation of survivors to shelters, hospitals, or other safe areas; of maintaining security within the area of the team’s operation; and identifying the need for additional specialty resources. 2 ANNEX I 217 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 • Specialty Units – These units are equipped to respond to complex incidents and would be tasked with identified sites requiring additional resources. During a hurricane emergency, SAR Specialty Units (HCSO Aviation Unit, HCSO Marine Detail, HCSO Underwater Recovery Teams, HCFR HazMat, and HCFR Heavy Rescue) will be activated and deployed to the Florida State Fairgrounds, or other appropriate location, prior to the onset of severe weather. Specialty personnel will report to the HCFR supervisor located in the Fairgrounds Expo Hall and stand by for search and rescue assignments. All specialty unit equipment (including but not limited to aircraft, boats, and tow vehicles) shall be stored inside of the Expo Hall or another safe haven until weather permits safe deployment of the component. During the evacuation phase, each team will locate at staging areas geographically dispersed throughout the county. The County Fire Rescue Policies and Procedures Manual lists the locations of the team staging areas. Each of these units provides a different type of service and provides citizens and first responders with a wide variation of capabilities depending on their needs. The number of units implemented will depend on the expected category of storm as indicated below: Category 1 or 2 3 or Higher Elements Pre-Staged NW and SE Command, Six I-SATs, and Eight T-SARs All Area Commands, Twelve I-SATs and Sixteen T-SARs 2. Command and Control The impacted areas will be divided up into four separate operational areas of the unincorporated area of Hillsborough County: Area 1 Area 2 Area 3 Area 4 Western County Line to I-275 I-275 to I-4 I-4 to the Alafia River Alafia River to the Southern County Line Initial response to each of the operational areas will be provided under the Area Command concept with a Fire Rescue Battalion Chief serving as the SAR Commander for each area as follows: 3 ANNEX I 218 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Northwest (NW) Northeast (NE) Southeast (SE) All operations in Area 1 All operations in Areas 2 & 3 All operations in Area 4 These units will use the designation appropriate for their area of operation in all communications (i.e., NW Command). All communications from the teams will be routed through that command to the SAR Coordinator in the Fire Operations Center. Each area will be provided with teams as described below. Each team will be under the supervision of a Fire Rescue Officer. Command of the individual teams will operate under a unified command with the Fire Rescue Officer directing the overall operation in conjunction with the other responders. 3. Responsibilities The first priority after a hurricane is to locate any live victims in affected areas and ensure the safety of injured or stranded citizens. As areas requiring search are identified, Search and Rescue Assets will be assigned according to location, type of situation, etc. Injured victims will be treated, as needed, and transported to the closest appropriate medical facility. Stranded citizens will be relocated to safe areas. Fires, electrical hazards and public works type hazards will be handled as they are encountered by the appropriate personnel. Each I-SAT will be conducting “initial” SAR Triage activities as well as hazard identification. Rescue operations will be delegated to T-SAR or Specialty Teams, so that the I-SAT can maintain its mobility. This requires the minimum assistance to victims possible until relieved by other units, so that the team can move onward and inward to the damage area. Keep in mind that an access route record should be maintained so that any other units requested can be directed using the routes already cleared by the ISAT. This would expedite units arriving to the location and reduce the risks of the responding units suffering terminal damage to tires trying to get to these areas or being blocked by debris using other routes. 4. Team Elements a. I-SAT - Each team will consist of the following elements: Vehicle(s) Department 4x4 SUV/Pickup Truck Code Enforcement / Building Services 4 ANNEX I 219 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Personnel Code Enforcement 1 HCFR 1 b. T-SAR - Each team will consist of the following elements: Vehicle(s) Department Gradall/Front End Loader Flat Bed Trucks 4x4 SUV/Pickup Trucks Electrical Service Truck HUMVEE Public Works Public Works HCFR/HCSO TECO National Guard/Military (If Available) Personnel Public Works: 2 HCSO HCFR TECO Florida National Guard 2 3* 1 2, if available * 1 of which is a Paramedic 5. Team Staging Locations There are four staging locations identified, where elements of the T-SAR Teams will meet when activated. Each location will have two complete teams reporting to stage, prior to deployment into search areas. T-SAR TEAM 1, 2, 3, & 4 5, 6, 7, & 8 Northwest County North County 9, 10, 11, & 12 East County 13, 14, 15, & 16 South County 6. Activation Procedures Upon being activated, personnel will report to a location designated at the time of activation for a pre-deployment briefing with the command personnel and the NonFire Rescue units. After the briefing, the personnel will report to the designated staging locations. Each team will be tasked with assuring their vehicles are fully 5 ANNEX I 220 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 fueled, an adequate supply of food and water cooler is present, and that all equipment is present and functional (including Personal Flotation Devices (PFD) for each team member) prior to reporting the designated staging locations. 7. Operational Information a. Communications: Each unit will utilize the pre-assigned talk group for inter-team communications. The assigned talk group will be monitored by the Area Commander who will report to the SAR Coordinator on the talk group designated for ESF-9. b. All crew members will wear PFDs at all times when working in, on, or near water, no matter what the depth is. During flooding situations, there are numerous pitfalls that are created by storm water drainage, including open man-holes, washouts from broken drainage lines, and the inability to identify these hazards due to coverage by water. When approaching a building or “target” on foot in water, personnel will utilize an appropriate tool as a “sounding device” (such as a pike pole) to test the ground area in front of them as they walk to prevent falling into hazards. c. Be especially observant in recognizing any and all hazards when traveling by vehicle or by foot. Some of the most prevalent hazards that will stop a vehicle after a storm are debris that either punctures/slashes tires or low hanging branches, wires, etc that will break windows, damage cabs, or injured personnel. d. Any units involved in SAR activities will utilize the marking system listed below upon completion of a building search. e. Food and Water provisions for SAR personnel will be provided via coordination with the EOC. Each unit will carry ten gallons of drinking water. 8. Operating Procedures a. Aviation assets will go airborne as soon as weather conditions permit to determine which areas of the county will require search and rescue assistance and to direct tactical search and rescue units into those areas requiring assistance. Each aircraft will be equipped with a video camcorder so that the observer can make a visual record of storm damage. The recorded video tapes will be off loaded each time the aircraft refuels. Recorded tapes will then be transported, by the most expedient means practical under existing conditions, to the Sheriff' s Office representative in the Emergency Operations Center. b. Tactical search and rescue teams will report to their respective staging areas in advance of the storm. Said deployment will commence when the initial evacuation 6 ANNEX I 221 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 order is promulgated by the Emergency Policy Group or may begin jointly with the first call for voluntary evacuation. The tactical search and rescue teams will deploy to their assigned search and rescue areas as soon after the storm as weather permits. Geographical areas of responsibility are reflected in the Fire Rescue Policies and Procedures Manual. c. Units of the Sheriff' s Office Marine Detail and Underwater Recovery Team will be dispatched based upon intelligence information received from the Aviation Unit, tactical search and rescue teams, and calls for service received by Fire Rescue, the Sheriff' s Office or the Emergency Operations Center. d. As search and rescue teams will probably be the first into damaged areas, they should be able to provide an initial rough assessment of damage incurred. As time and resources permit, search and rescue supervisors should provide initial overviews of the extent of damage in their area of operations back to the Emergency Operations Center. e. Search and Rescue teams will stay in contact with the ESF #9 Coordinator as designated at the pre-deployment briefing. Priorities for areas to be searched will be coordinated between the ESF #9 Coordinator and the team chiefs depending on the areas determined to have the greatest need for search and rescue based on field reports and aerial surveillance. f. Description of search and rescue procedures, in addition to demobilization procedures are contained in the Fire Rescue Policies and Procedures Manual. D. Mutual Support 1. Generally, Hillsborough County has sufficient personnel and equipment resources to conduct search and rescue operations after a disaster. In the event additional resources are necessary, including specialized search and rescue capabilities, the EOC Director, or his representative, will request assistance from the State EOC. State provided assistance will be coordinated between the County ESF #9 Coordinator (County Fire Rescue) and counterparts at the State ESF #9 desk in accordance with the Florida Fire Chief’s Disaster Response Plan. 2. Any mutual aid resources from outside the county will report to the ESF #9 Coordinator or their designee. The ESF #9 Coordinator will assign mutual aid assistance to appropriate tactical search and rescue teams. E. Areas of Possible Hazardous Materials Spills 1. There are numerous sites in Hillsborough County which store and/or use hazardous materials and are vulnerable to hurricane storm surge. Areas that are especially 7 ANNEX I 222 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 vulnerable are the fuel, chemical and industrial companies and facilities at Hooker' s Point, Port Sutton, Port Tampa, Big Bend, Rattlesnake and Alafia River. A strong potential exists for major hazardous materials incidents should a hurricane strike Hillsborough County. 2. Immediately following a hurricane strike, Hazardous Incident Teams (HIT) and other fire department teams from the county and City of Tampa should survey known hazardous materials sites. These teams should determine whether hazardous materials releases have occurred and undertake whatever actions are necessary or mitigate such releases. Hazardous materials teams should coordinate these activities with the EOC to include any recommendations to evacuate residents not already evacuated due to the hurricane and any requests for assistance they might need. On-scene activities will be coordinated with search and rescue teams working in areas of potential hazardous materials releases. Obviously, search and rescue teams cannot enter a contaminated area until declared safe by HIT teams. F. Treatment and Transportation 1. Victims will be transported out of vulnerable areas by team school buses. Injured victims will be treated by the team' s paramedics and transported to available county hospitals if necessary. Victims not requiring further medical treatment or hospitalization will be taken to a public shelter. 2. If fatalities are encountered during search and rescue operations, the Hillsborough County Medical Examiner must be contacted for disposition of remains. It is solely the responsibility of the Medical Examiner to coordinate movement of deceased victims. If the Medical Examiner has insufficient access to transportation assets for deceased victims, assistance will be requested from the EOC. 8 ANNEX I 223 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX J, HAZARDOUS MATERIALS (Emergency Support Function #10) I. GENERAL Hazardous materials incidents require a speedy and effective response. An airborne release may pose a serious hazard to the community, depending on the kind and amount of material released. The ability of a response team to quickly take control of a release is critical to reducing the necessity of evacuating the surrounding area and also in reducing or preventing environmental degradation. II. RESPONSIBILITIES The primary responsibility for coordinating hazardous materials during a county declared state of emergency rests with Hillsborough County Fire Rescue. The municipal fire/ fire rescue departments have the lead response role within their applicable jurisdictions during such circumstances. Other agencies with supporting roles include Sheriff’s Office, municipal police departments, and the Health Department. A. County Fire Rescue and Municipal Fire Departments County Fire Rescue and the municipal fire departments utilize the Incident Command System (ICS) during all responses to hazardous materials releases. This command structure ensures a coordinated, effective and efficient response to a release. The Incident Commander is in charge of the incident and shall coordinate all incident related activities until such time that the incident has been secured and there is no further threat to the community. Of the four jurisdictions in the county, two operate a hazardous materials incident response team (HMRT). One team is operated by Tampa Fire Rescue while the other is operated by Hillsborough County Fire Rescue. These teams have personnel which are trained to the technician level and have specialized equipment to respond to hazardous materials incidents which are beyond the response capabilities of the first arriving fire suppression unit. The two teams also provide mutual aid assistance to each other and to those municipalities within the county not having an HMRT. Assistance is provided in the form of personnel and equipment as needed and as available. For outside mutual aid, the Florida Fire Chief Association has divided the state into seven regional response regions. Hillsborough County resides in Region 4. The organizational structure within each region is based on the National Incident Management System (NIMS) utilizing the designated roles of the model incident Command System (ICS). Members of a regional management team appointed by 1 ANNEX J 224 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 a Regional Coordinator may assume management of the ICS functional areas of Operations, Planning, Logistics, and Finance/Administration. III. B. The duties and responsibilities of the lead and each supporting agency are outlined in Section 2.0 of the Tampa Bay Hazardous Materials Emergency Response Plan (TBHMERP), published by the Tampa Bay Local Emergency Planning Committee (LEPC), District VIII. Section 2.0 also outlines how mission and resources will be coordinated between lead and support agencies/organizations. C. The LEPC Coordinator is the person responsible for maintaining and updating the hazardous materials resource inventory. This inventory is included in Section 7.0 of the TBHMERP. D. The TBHMERP was developed by the LEPC using certain planning assumptions, which are also applicable to Support Function #10. These assumptions are located in Section 1.0 of the TBHMERP. E. Hazardous materials resources are located so that they are readily accessible when a hazardous materials incident evolves. The City of Tampa has located its hazardous materials response team near the Port of Tampa, where there is a large volume of hazardous materials. The county has centrally placed its response team so that it can quickly respond to an incident in the parts of the unincorporated county where the population is denser. As previously stated the Cities of Plant City and Temple Terrace do not have a dedicated response team for major incident responses. However, they do utilize mutual aid from Hillsborough County and Tampa for those types of incidents. The guidance for staging of resources during a specific incident is described in the SOPs of each jurisdiction. CONCEPT OF OPERATIONS A. Hazardous Material Response Operations. 1. During the response phase of a hazardous materials incident many actions will require implementation. Hazardous material incident responses are site specific and chemical specific in nature. Procedures to follow, such as site identification, monitoring and reporting contaminated sites, coordination of protective actions, evacuation decisions, press releases, restoration of hazardous material sites, equipment, environmental issues, record keeping, traffic control, etc, are outlined in the Standard Operating Procedures of the various jurisdictions. For the unincorporated county, guidance is found in the Hillsborough County Fire Rescue Policies and Procedures Manual. For the City of Plant City the guidance is provided by Plant City Fire Rescue Recommended Operating Procedures. 2 ANNEX J 225 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 The Standard Operating Procedures provides guidance for the City of Temple Terrace and City of Tampa Fire Rescue Standard Operating Guidelines provides guidance for the City of Tampa. B. 2. During disaster operations, overall hazardous materials responses are prioritized at the EOC as agreed by the Director of Emergency Management, the EOC Director and the ESF #10 coordinator. In general, response priorities will follow the standard fire service protocol, i.e. 1. Life safety; 2. Incident stabilization; and 3. Property stabilization. 3. The above SOPs and the TBHMERP address the following actions: Coordination of activities with the State Emergency Support Function #10 and the owner of the hazardous material/site. b. Identification of decontamination sites and /or facilities for personnel. c. Identification of wash down stations for vehicles and equipment. d. Medical facilities accepting contaminated patients. Response personnel decontaminate victims of contamination, due to a hazardous materials release, near the staging area. Walk-in patients will be decontaminated at those facilities with adequate capability. Medical facilities lacking a capability to decontaminate walk-in patients will triage them to hospitals with decontamination capability. Hazardous Material Recovery Operations. 1. C. a. Activities to be performed during the recovery phase of a hazardous materials incident are addressed in Section 12 of the TBHMERP. Standard Operating Procedures. 1. The jurisdictional SOPs describe how staffing, to accomplish 24-hour operation of hazardous materials operations, will be accomplished as well as how staff will be contacted to report to work. An inventory of personnel is maintained by the fire departments of each jurisdiction. The SOPs also identify the procedures for gathering information and intelligence related 3 ANNEX J 226 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 to the disaster or emergency. They also specify procedures for the prepositioning or staging of hazardous materials resources in response to a hazardous materials incident. 2. The TBHMERP lists the data, equipment and vehicles, which will be used for hazardous material incidents. The list is updated annually. 3. Hillsborough County performs hazard analysis on all facilities that report inventories of extremely hazardous substances. The analysis is updated biennially and indicates the risk each facility poses to the community and vulnerable population that may be impacted. All data is stored in the software program Computer-Aided Management of Emergency Operations (CAMEO). Computer generated mapping showing facilities and vulnerability zones are produced using the Mapping Application For Response, Planning (MARPLOT) software program. 4 ANNEX J 227 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX K, FOOD AND WATER (Emergency Support Function #11) I. GENERAL After a major disaster, one of the most basic, yet critical, considerations is to ensure adequate food and water is supplied to disaster victims. This annex addresses procedures and plans for acquiring food and water for disaster victims. This function must work closely with ESF #6 (Mass Care and Human Services) and ESF #15 (Volunteers and Donations). II. RESPONSIBILITIES The primary coordinator role for disaster food and water operations rests with the Aging Services and Health and Social Services Divisions. There are many government and nonprofit organizations which have responsibilities for locating, obtaining, transporting and distributing food, water, ice and other commodities and therefore are support agencies for this function. Among these are the American Red Cross; Extension Service; Emergency Management; Parks, Recreation & Conservation; Financial Services (Procurement); Salvation Army; School Board; Water Resource Division and United Way of Tampa Bay. The Health Department is also a support agency for ESF #11 in ensuring safe water supplies. Volunteer groups, such as faith based groups and Community Emergency Response Teams (CERT) may also participate in distribution of food, water and ice to disaster victims. The coordination for the acquisition and distribution of food and water resources will be accomplished in the EOC. A committee of representatives from the organizations mentioned above will address locating, acquiring, transporting and distributing food and water. The Aging Services and Health and Social Services representatives, in concert with the Emergency Management Logistics Officer, will facilitate the activities of this committee. III. CONCEPT OF OPERATIONS A. The first step after a disaster strikes is to assess the need for food and water within the county. This will be accomplished by the mass care element of a County Needs Assessment Team (NAT), headed up by the American Red Cross in coordination with other elements of ESF #6. This team will probably conduct the assessment together with the Red Cross element of a state assessment team in the event of a major disaster. During this needs assessment, determinations will be made on what kinds of food and water support are needed. Also, priorities can be assigned based on locations of most need in the county. B. After the needs assessment, a determination must be made by ESF #6 concerning availability of food and water for disaster victims currently existing within the 1 ANNEX K 228 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 county. Locations of these items may include the following: C. 1. Public Shelters operated by the Red Cross. 2. Humanitarian organizations (see paragraph F). 3. County social service programs (e.g. Senior Citizens Nutrition & Activity Program, etc.). 4. The County School System stocks. (Food stocked by the School Board is available to resupply public shelters or for other county food distribution outlets). After identification of food and water already existing within county resources, ESF #11 must coordinate the introduction of additional supplies from other sources. Sources of food and water may include the following: 1. Locally purchased commodities by the county and municipalities. 2. State or federal provided resources. 3. Re-supply of public shelters through the U.S. Department of Agriculture system and other sources. 4. Donated food and water. This may include grocery store chains or other food distributors, or goods donated from sources external to the county. D. Whenever outside assistance for food and water is needed, requests will be made to the State EOC. Under a Presidential Disaster Declaration for a major disaster, there are numerous sources of state and federal assistance for food and water, including U.S. Department of Agriculture (USDA). This could also include military resources from Florida National Guard as well as active and reserve military forces. E. A logistics system will be implemented to receive and distribute food, water, ice and other commodities provided by the state and local resources. The following are the major features of this system according to guidelines provided by the state: 1. The county will establish at least one County Staging Area (CSA). The primary CSA will be at the Florida State Fairgrounds, 4800 U.S. Highway 301, 33584, if available. CSAs must be capable of receiving and distributing bulk emergency relief supplies such as food, water, ice and tarps within 24 hours post event. The state will push an initial allocation of resources to CSAs. 2. The county will also establish Points of Distribution (POD) where disaster 2 ANNEX K 229 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 victims will obtain life sustaining emergency relief supplies until such time as power is restored, and commercial and non-profit programs are in place. ESF #11 will maintain a list of potential PODs throughout the county. These locations are included in the Points of Distribution Plan. PODs will be activated according to the need of a particular disaster. Staffing of the PODs will be as coordinated by Health and Social Services, Aging Services, municipalities and United Way of Tampa Bay. Food and water provided by the state may be delivered to County Staging Area (CSA) for temporary storage prior to delivering to PODs. 3. The cities of Tampa, Plant City, and Temple Terrace will manage PODs in their jurisdictions. 4. In some cases, it may be necessary to deliver mixed loads to isolated communities such as rural areas, health care facilities, mobile home communities, etc. Agencies such as the American Red Cross and Salvation Army may also be able to provide commodities to isolated areas. 5. POD sizes and locations need to be continually evaluated. As power is restored in areas, roads opened, stores reopened social services established, etc. the quantity, location and size of PODs will be adjusted. 6. The State has provided models including schematic diagrams and lists of resources required for setting up three sizes of PODs as follows: a. Type I – serves 20,000 person per day / 560 vehicles per hour b. Type II – serves 10,000 person per day / 280 vehicles per hour c. Type III – serves 5, 000 person per day / 140 vehicles per hour 7. For more details on the logistics system for disaster supplies including potential sites for PODs, see the County Points of Distribution Plan. F. There are numerous humanitarian organizations that may provide meals or food/water in bulk commodities to disaster victims. Among these are the following: 1. American Red Cross – in its mass care role, provides feeding at public shelters. It also provides meals in field locations from its emergency response vehicles (ERV). (Note: Red Cross is authorized to obtain food from the USDA at no cost). 2. Salvation Army – provides feeding at its fixed sites which provide food on a daily basis to the homeless. It also provides meals in field locations from its canteens. In addition, the Salvation Army sets up comfort stations, by agreement with the State of Florida, in disaster areas. Comfort stations provide meals to disaster victims, but not food commodities. See Annex F for further information on comfort stations. 3 ANNEX K 230 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 3. There are numerous non-profit groups, including faith based organizations that are involved with providing food on a regular basis for homeless and low income individuals. During disasters, these organizations are resources that may provide food to disaster victims. Many of these organizations are members of the regional Community Organizations Active in Disasters (COAD) chapter which will serve as a coordinating agency for these groups. G. Annex F contains more detail about the provision of mass care to disaster victims. Annex G addresses locating, procuring and transporting needed resources. H. Annex O addresses donations from private contributors. Commodities donated to the county will be delivered and downloaded at Florida State Fairgrounds. The state will manage and coordinate donated goods operations at the Fairgrounds. Commodities will be transported either to PODs or other distribution sites located in areas of need. Humanitarian organizations supplying food, water and ice to disaster victims can draw supplies from county sites. Humanitarian organizations may distribute commodities acquired from their own sources or the Fairgrounds, or provide meals at their designated locations. I. County and municipal water departments will endeavor to bring damaged elements of water systems back on line as soon as possible. The Health Department is responsible for ensuring safe water supplies. (Annex C and the Water Resource Division Hurricane Plan have more information on the water system). J. Transportation of food, water and ice will be as arranged by ESF #7/#11, ESF #1 (Transportation) and ESF #15 (Volunteers and Donations). K. Food and water that must be purchased from commercial sources will be arranged by ESF #7/#11 in accordance with county purchasing procedures. L. Each agency involved in food and water acquisition and distribution is responsible for maintaining current lists of resources (i.e. personnel, equipment, vehicles, supplies/stocks, etc.) as well as suppliers and vendors. M. The Florida Department of Children and Families (DCF) is responsible for the Economic Self Sufficiency Program (Food Stamp Program) within the state. After a disaster, DCF will endeavor to make their service sites operational as soon as possible to provide services to clients. This program uses electronic benefit transfer, similar to debit cards, for this economic assistance. Benefit cards are used by clients at authorized retail outlets. Under a Presidential Disaster Declaration, some disaster victims will become eligible for this program. These victims will be provided assistance at existing DCF service centers or at Disaster Recovery Centers 4 ANNEX K 231 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 established by FEMA and the State. District 6 of DCF is represented on the EOC Operations Group which will facilitate coordination regarding this program, and others, during disaster response and recovery operations. N. The Florida Department of Agriculture & Consumer Services (DACS) is the lead state agency for ESF #11. DACS has local offices in Hillsborough County which may provide liaison to the EOC in times of disaster. O. All ESF #11 agencies will ensure personnel will be available for 24 hour operations when necessary during response operations. Agencies will also ensure essential personnel have reporting instructions after initial disaster impact and through the response period. P. Law enforcement agencies (Sheriff’s Office / municipal police departments) will be responsible for providing security at distribution sites. Applicable law enforcement agencies should be advised of all sites and be involved in planning for establishment of those sites. 5 ANNEX K 232 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX L, ENERGY (Emergency Support Function #12) I. II. GENERAL A. There are two main categories of energy that must be addressed during disaster operations, electrical power and petroleum products. The provision of electrical power can be severely curtailed by a major disaster like a hurricane. Electrical power outages may also be caused by severe cold or hot weather, fuel shortages, transportation disruptions, power plant outages, and transmission line/transmission problems. Shortages of petroleum products can severely impact disaster response and recovery operations. B. This annex addresses both electrical power and petroleum product aspects of disaster response and recovery operations. RESPONSIBILITIES Tampa Electric Company (TECO) is responsible for providing electrical power throughout Hillsborough County. TECO Energy, through its subsidiary, Peoples Gas Company, is also responsible for providing gas in the county. As such, TECO Energy is the responsible agency for the electrical power and gas aspects of this emergency support function. The coordinator of petroleum product aspects under this emergency support function is the Fleet Management Department. For the state, the Florida Electric Power Coordinating Group will coordinate with all electrical power providers concerning power generation activities. III. CONCEPT OF OPERATIONS A. Electrical Power 1. The Hillsborough County Critical Facilities List contains priorities for maintaining or restoring power during electric generation emergencies. Basically, the highest priority facilities are hospitals, 9-1-1 communications centers, financial centers having national or international impact, critical water and wastewater facilities, selected public safety and human services facilities, Tampa International Airport and MacDill Air Force Base. The second highest priority is assigned to nursing homes, important water and wastewater facilities and selected public safety and human services facilities. 2. Under any disaster situation where the electrical power system is affected, TECO will assess damage to their infrastructure and restore power as rapidly as possible. The TECO Continuity of Operations Emergency Contingency/Response Plan contains procedures on electrical power 1 ANNEX L 233 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 restoration including assessment of damage, personnel assignments and the operational plan to restore the system. 3. The TECO plan includes the influx of massive support from electric utility companies outside the area, and the provision of housing and feeding for outside workers. TECO’s plan for outside support includes the prepositioning of contractor assistance in south Georgia when threatened by a hurricane. TECO’s plan also calls for the staging of equipment to various locations in the county in advance of a hurricane. If any additional outside assistance is needed, it will be requested from the State EOC. 4. Coordination of electrical power related information will be accomplished at the EOC. TECO will keep the EOC appraised of the electrical power situation (e.g. areas and numbers of people without power, projections on power restoration, public safety information on downed power lines, etc.). TECO provides a representative on a 24 hour basis to the EOC during disaster situations. This representative will serve as the liaison between TECO and the EOC Operations Group regarding all electrical power operations. All requests for power restoration generated at the EOC will be processed through this TECO representative. 5. TECO conducts a comprehensive public information program on a continuing basis regarding energy conservation, potential energy outages and other related energy issues. They have developed pre-canned public service announcements (PSA) for transmission by the media on what the public should do during various phases of energy crisis situations. On an annual basis, TECO provides disaster preparedness information (including for the electrically dependent) in fliers enclosed in monthly bills and in a brochure entitled "Staying Safe In Storm Season". During recovery operations from a major disaster (hurricane, etc.), the TECO public information effort will be closely coordinated with ESF # 14 at the EOC. Announcements to the public by both TECO and the EOC must be consistent. 6. The Florida Public Service Commission has adopted Rule 25-6.0183 which addresses procedures to be used by Florida' s electric utilities and governing agencies (state and local) in response to generating capacity shortages. It is designed to provide a coordinated response to generating capacity changes on a statewide basis. In the event of a major disaster, the EOC will ensure proper coordination of information with state officials and other energy suppliers regarding energy supply recovery assistance. 2 ANNEX L 234 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 B. Petroleum Products 1. The Fleet Management representative on the EOC Operations Group will coordinate petroleum product activities during disaster response and recovery operations. Fleet Management maintains an agreement with a major supplier of fuel to provide petroleum products during disasters. Further assistance may be required from Emergency Support Function #7 / Procurement in obtaining and transporting petroleum products needed to sustain disaster activities. If sufficient fuel products cannot be acquired from local sources, assistance will be requested from the State EOC. 2. The Fleet Management Department maintains a plan to insure adequate fuel support is available to support county response and recovery operations. This includes fuel to operate vehicles and support equipment (e.g. emergency generators). The county’s fueling sites have emergency generators. There is an agreement among local government agencies to refuel each other’s vehicles when necessary on a reimbursable basis. Prior to a hurricane, Fleet Management will relocate its vehicles and equipment to predetermined locations (e.g. State Fairgrounds or other county facilities). C. TECO and Fleet Management are responsible for maintaining inventories of energy resources to include personnel, data, equipment and vehicles. D. Florida Statute, Chapter 252 gives the Governor powers to prioritize and allocate energy during emergency periods. Chapter 252.38 also gives similar powers to the County Administrator upon a Declaration of a State of Local Emergency. Section 377.701, Florida Statutes, outlines the role of the Florida Department of Community Affairs (DCA) in petroleum allocation and conservation including the development of a fair and equitable petroleum plan. Section 377.703 delineates the functions of DCA in developing a state energy policy. 3 ANNEX L 235 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX M, MILITARY SUPPORT (Emergency Support Function #13) I. GENERAL A major or catastrophic disaster may require the use of military resources. Military assistance could include that from the Florida National Guard as well as from active and reserve forces. Typical missions for military forces include security, feeding, medical care, transportation and public works activities as well as the provision of equipment such as tents and generators. The purpose of this annex is to identify potential sources of military support in Hillsborough County for disaster operations. II. RESPONSIBILITIES The primary agency for coordinating military support activities for the county is Emergency Management. The Sheriff's Office has a major supporting role in coordinating military support. Military organizations in Hillsborough County with which Emergency Management maintains a close relationship include MacDill Air Force Base (AFB), the U.S. Coast Guard and the Florida National Guard. These three organizations provide representation to the Emergency Operations Center for exercises and actual disasters. III. CONCEPT OF OPERATIONS A. Florida National Guard 1. Planning for Florida National Guard support of county operations is covered in their Operation Plan For Military Support To Civil Authorities (Short Title: FLNG-MSCA). 2. In the event assistance is needed from the Florida National Guard, the Director of Emergency Management will make a request to the State EOC for such assistance. The Headquarters, 53rd Infantry Brigade is located in Pinellas County and is the area command responsible for planning and executing military support operations within the area. Whenever the Florida National Guard is providing support to the county, a FLNG Liaison Officer should be present in the EOC to coordinate such activities. 3. There is another Florida National Guard organization with which Emergency Management maintains a close relationship. The 290th Joint Communications Support Squadron (Florida Air National Guard), located at MacDill AFB, has significant amounts of mobile communications equipment and generators. In the event of a hurricane the assets of the 290th JCSS may be evacuated to the Fairgrounds. Assets of this unique military organization could support our evacuation and recovery operations at the Fairgrounds. 1 ANNEX M 236 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 B. Active Duty Military Units 1. Active duty military forces may provide resources, including personnel, equipment and services to local governments under specified Department of Defense (DOD) "immediate response" rules. Upon request of the local jurisdiction, military commanders are authorized to respond under their own authority to situations which "include imminently serious conditions (situations where immediate action is required to save lives, prevent human suffering or mitigate great property damage)". Assistance rendered is provided on a cost reimbursable basis (costs incurred above normal operating expenses). For continuing assistance from MacDill AFB and other active duty or reserve military units, other than under the immediate response rules, the Director, EOC will request such assistance from the State EOC. The State will forward these requests to FEMA which will coordinate assistance from DOD under the National Response Framework. 2. MacDill AFB is a major player in the emergency management program of Hillsborough County. Most of the base lies in a Category 1 evacuation zone. Joint planning with MacDill AFB calls for the evacuation of their vulnerable equipment to the Fairgrounds or Raymond James Stadium. Portions of equipment moved to the Fairgrounds may be used to support county disaster operations, e.g. feeding, communications, etc. Procedures for use of evacuated equipment from MacDill in support of civilian disaster operations must follow the guidelines outlined in paragraph 1 above. 3. There is an Agreement for Mutual Aid in Disaster Response and a Memorandum of Understanding for mutual support between MacDill AFB and the county. Among other things, these documents call for mutual support between MacDill AFB and Hillsborough County whenever a natural or manmade disaster affects the area and mutual support is requested. The memorandum calls for MacDill AFB to provide a representative to the County EOC to coordinate base activities during disaster operations. Also under the memorandum, the county coordinates with MacDill AFB regarding hurricane evacuation and sheltering activities and use of the Fairgrounds as an evacuation site, as well as providing hurricane guides and publications as requested. Both documents provide for joint support for training and exercising. 4. The U.S. Coast Guard, (USCG) Sector Saint Petersburg also closely works with Emergency Management on disaster preparedness and response activities. USCG provides a representative to the EOC during natural disasters as well as manmade disasters (e.g. oil spills in the waters around Hillsborough County) where applicable. The county provides space at the Fairgrounds for the USCG vehicles and equipment evacuated from their location on Davis Islands. The Coast Guard actively participates with the 2 ANNEX M 237 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 county in hazardous materials and hurricane exercises. C. Emergency Management maintains contact with other various active and reserve military organizations. Resources and assistance can be requested from these organizations under various provisions and situations. The following military organizations reside within Hillsborough County: • MacDill Air Force Base and its Commands and tenant organizations • U.S. Army Reserve Center/32nd Transportation Group/317 Military Police Battalion/810th Military Police Company/73rd Hospital Holding Unit/7222 Medical Support Unit (U.S. Army Reserve) • Naval Reserve Center Tampa • 4th Assault Amphibious Battalion (USMC Reserve) D. Priorities for military support missions during a disaster will be according to need matched to military capabilities and will be as decided in the EOC. For active military resources, priorities should be included in the request for assistance, but direction on support to be provided will be provided by FEMA and/or DOD thru the owning command to the responding unit. E. The State may decide to preposition or stage National Guard resources in advance of a hurricane or other disaster. F. Military units in evacuation zones in the county (e.g. MacDill AFB, Coast Guard MSO, and USMC Reserve) will evacuate resources as appropriate. The primary evacuation site for military units is the Fairgrounds. 3 ANNEX M 238 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX N, PUBLIC INFORMATION (EMERGENCY SUPPORT FUNCTION #14) I. GENERAL The dissemination of reliable, timely and accurate information to the public is essential to the county's ability to mount successful disaster preparedness, response, recovery and mitigation activities. This annex describes the activities of the county public information function, which operates in tandem with ESF#5, Information and Planning, to collect, classify and transmit information to the public. II. III. RESPONSIBILITIES A. The primary responsibility for public information rests with the Communications Department. Emergency Management will support ESF # 14 as necessary. B. All departments with public information / community relations and web master personnel will provide public information support for ESF # 14 as required and as resources allow. Also the Library Services / Citizen Action Center staff is responsible for answering telephone calls from the public regarding emergency situations. CONCEPT OF OPERATIONS A. Centralized Public Information Function The Public Information Element in the Emergency Operations Center (ESF #14) is the sole authoritative source of disaster-related information for the county during disaster operations. To carry out this function, ESF # 14 coordinates and announces the opening of the media room in the EOC; schedules regular media briefings; issues news releases and Enews releases; updates the emergency Website and social websites; and schedules interviews with emergency officials as appropriate. All agencies and ESFs participating in disaster response and recovery operations will coordinate public information activities and releases with ESF #14 in the EOC. B. Activation of ESF #14 The ESF #14 function will be activated by the Director of Emergency Management through the Communications Department Director. It will be the responsibility of the Communications Department Director to initiate the contact trees for the Communications Department staff and other county public information / community relations personnel, as well as for Citizen Action Center staff, and inform them of EOC activations and briefings. The ESF #14 function will be operational at all times of EOC activation. During 24 hour operations, public information officers 1 ANNEX N 239 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (PIO), web masters and Citizen Action Center Staff will be assigned to shifts to ensure total coverage for the ESF # 14 Function. ESF # 14 staffing will include: 1. Lead PIO, who coordinates with the County Administrator, Director of Emergency Management and other EOC operations group members. The lead PIO will oversee the release of information and scheduled media briefings. 2. PIO team members who help research, write, post and distribute information as well as interact with representatives of the news media. 3. Webmasters who post approved information to the web and assist with technical issues. 4. Citizen Action Center staff who answer calls from the public and provide accurate and timely information. PIO team members will be organized into one of three ESF # 14 functional areas: • Information gathering – staff assigned to this function will be responsible for obtaining and documenting information from various sources, verifying for accuracy, determining which pieces are critical to internal and external audiences, developing the messages and coordinating approval. • Information dissemination – staff assigned to this function will be responsible for disseminating the approved messages for both internal and external audiences, tracking and documenting distribution of the messages and monitoring to assure the messages are received and understood. • Support – staff assigned to this function will be responsible for coordinating with the gathering and dissemination functions to assure messages are adopted for special populations or target audiences (i.e. hearing impaired, other languages, etc.). C. EOC Operations Group/Public Information Interface ESF # 14 will interface with EOC Operations Group representatives which include county/municipal/state government and private sector representatives. Pertinent information will be provided by Operations Group representatives to ESF # 14. The information to be passed to the media and the public will then be prepared by ESF # 14, approved by the lead PIO, cleared by the Director of Emergency Management or designee and then, provided to the public and/or media using the most effective communications tools for the situation. D. Public Information Operations at the EOC 1. ESF #14 will set up a media area in the EOC media room, where on-site media representatives will be kept informed on an ongoing basis. The media room is hard wired by the local TV stations to assist in satellite transmission 2 ANNEX N 240 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 of their broadcast. It is situated close to the operations area, and has a closed circuit monitor, which can be switched to allow video and/or audio feed of operations briefings. E. 2. Media representatives will be briefed during regularly scheduled news conferences, through news releases, Media Alerts (a local wire service which allows direct access to local media outlets), web site postings, social media postings, by posting updates on media room notice boards and by individual contact. 3. Media representatives are generally restricted to the media room and common areas. As appropriate, and at the approval of the Director of Emergency Management and lead PIO, a pool reporter and/or still or video camera may be allowed in the Operations Room or Citizens Response Center to document operational activities. 4. ESF #14 will coordinate public information matters with ESF #14 at the State EOC. If a Joint Information Center (JIC) is established, coordination within the county and with the State, will be achieved at this center. (See paragraph K for further information on the JIC). Additional Public Information Locations There will be additional locations, because of their expanded role in disaster situations, where public information support will be required. The ESF #3 Operations Center will need public information support during active debris clearance and disposal operations. Public information support will also be needed at the Fairgrounds, when operational. There may be other locations where public information support may be needed during recovery operations. All satellite public information support must assure information released to the media is coordinated with ESF # 14 at the EOC. F. Public Information Resources A PIO Reference Manual is maintained in the EOC which provides a full range of resources, instructions and information for ESF#14 staff. All ESF # 14 staff will follow procedures as outlined in this manual. The Communications Director is responsible for maintaining and updating this manual. Included in this manual are standard operating procedures for ESF # 14 function, contact information for key personnel and agencies, shelter locations, Transportation Maintenance Service Unit sites, locations of sand bag distribution sites, media contacts, etc. This manual also contains pertinent public safety announcements (PSA). Departmental resources of ESF #14 personnel (e.g. vehicles, data and equipment) will be utilized as required in accomplishing ESF #14 tasks. 3 ANNEX N 241 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 G. Public Information Operations at a Disaster Site 1. 2. 3. H. When appropriate, a public information officer will be designated at a disaster site (e.g. mass casualty site, hazardous materials site or site of a natural disaster like a tornado). This public information officer will serve under the incident commander. The public information officer will be responsible for coordinating the release of information to the media at the site. The incident commander will be responsible for the overall management and coordination of media activities at the scene. The incident commander's PIO will be responsible for assuring adequate accommodations for PIO functions and the media; schedules for briefings; collecting timely site action information; announcing events such as evacuations or other noteworthy occurrences; security; providing periodic updates and coordinating the release of information to the media through scheduled news conferences, news releases and personal contact. Any release of information to the media will be approved by the incident commander and coordinated with the EOC, if activated. In disasters involving entities other than county government, there may be other designated public information officers from the public or private sectors. In this event, it will be necessary for public information officers to work jointly and provide accurate and consistent information to the media. Each public information officer involved in a disaster scene will collect the appropriate information from their agency personnel (including operational activities and protective actions), and ensure the information is provided to the lead PIO so coordinated messages are provided to the media. Citizen Action Center (CAC) 1. The County Citizen Action Center (CAC), which is also the day-to-day county information line, responds to citizens’ questions regarding various aspects of a disaster situation. The main role of the CAC is that of an information and rumor control center for citizens during emergency operations. The CAC is activated by the Director of Emergency Management and may operate from its normal location, the EOC or another alternate location. Emergency Management / ESF # 14 staffs will insure necessary disaster related information is passed to the CAC. The CAC phone number is promulgated in all literature produced by EM, and is included on all information produced by ESF # 14. 2. The E-Team System is used in the EOC to electronically pass information and document disaster data for historical purposes. The system is used to 4 ANNEX N 242 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 provide requests for assistance to the various emergency support functions (ESF). The CAC is integrated into the E-Team during disasters so requests for assistance to the CAC from citizens are passed to the applicable ESF. 3. I. To facilitate calls from the hearing-impaired, a TDD is located in the CAC. AT&T Language Line (a telephone translation service) may also be accessed by CAC members, to handle calls from non-English speaking members of the public. At a minimum one Spanish-speaking CAC member is available at all times and at least one Spanish-speaking PIO is available on call. Notification to the Public 1. There are various ways to disseminate disaster information to the public. The primary means is through the news media. During major disasters, media operations will be conducted at the EOC or other locations as reflected in paragraphs III A-G above. In addition to the media interface at the EOC, the following methods can be used to notify the public. a. Emergency Alert System (EAS) (Formerly the Emergency Broadcast System (EBS). The EAS can be activated by the EOC whereby all radio and television broadcast stations, as well as cable companies, are provided pertinent information to relay to the public. The EOC must activate the EAS by notifying the State EOC, which in turn, activates the system at the local primary EAS radio station. The EAS stations are listed in the PIO Reference Manual. b. NOAA Weather Radio. Ruskin Weather will broadcast warning messages over their NOAA Weather Radio Network. Ruskin Weather is part of the EAS system and will transmit EAS messages over their network c. Telephone Out-Dial Systems. The EOC, Sheriff’s Office, Tampa Police, County Water Resource Division and School Board are among the agencies that possess telephone out-dial systems which can be used to provide residences and businesses in designated areas with public safety or emergency management advisories. d. Siren Alert Systems. There are two publicly operated siren alert systems in Hillsborough County. The first is a system that is activated when a hazardous materials release occurs in the Port area. This system can be activated at the EOC or at the three ammonia plants in the Port area. The second is a system operated by the Southwest Florida Water Management District (SW FWMD) for the Medard Reservoir. This system is designed to alert residents of 5 ANNEX N 243 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 potential flooding from a breach at the reservoir. e. Electronic Systems. Disaster related information will be posted on the Hillsborough County web site. During disasters, the web site will be changed to an emergency page where all updates, actions and information will be posted. In addition, ESF # 14 Staff distributes ENews to an opt-in e mail distribution list. Social networks, such as Twitter and Facebook will be utilized as appropriate. f. Hillsborough Television (HTV22). The County television station can broadcast necessary information and instructions to the public through the audience television function and a scrolling ticker at the bottom of the screen. g. Direct Notification. Information can be provided to the public through law enforcement/fire mobile public address systems or through door-to-door contact. h. Indirect Notifications. Flyers, pamphlets, etc. can be handed out or placed in areas affected by disasters. During immediate response/recovery efforts, printed materials can be distributed by the many government teams which deploy to affected areas. The focal point of these efforts will be a damage assessment operations center. The various government teams which are deploying to damaged areas will meet on a daily basis at this center and printed materials can be provided to these teams for distribution in the field. See paragraph III.H. (Damage Assessment) and V.D (Community Relations) of the Recovery Section for further information on these teams. i. Lighted sign boards alongside roads may be used for limited public information for motorists. 2. It is essential that pertinent information reaches the public in a timely fashion during response and recovery operations. ESF #14 staff will ensure appropriate information is provided to news media sources in a timely and accurate manner. Priorities for the collection and dissemination of disaster related public information will be implemented by ESF # 14 according to areas of need as determined by the County Administrator and the Director of Emergency Management. 3. The Tampa Bay and Company (Convention and Visitor’s Bureau) maintains communications links with the various hotels and motels in the county. ESF #14 will ensure appropriate disaster information is provided to this 6 ANNEX N 244 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 association for transmittal to local hotels/motels. 4. J. A more detailed discussion of notification and warning can be found in paragraph III.E. of the Basic Plan. Essential Items of Information Essential items of information that ESF #14 will initially provide to the news media for dissemination to the public during emergencies include: • Details on the situation at hand. • Evacuation information to include location of all areas to be evacuated, evacuation timing, routes, shelter location and status, etc. • The extent and location of damage incurred. • Re-entry instructions for evacuated areas. • Shelter information for those rendered homeless. • Electric outages and expected return. • Water / Wastewater outages and expected return. • Disaster assistance information (e.g. where and how to seek government assistance). • Debris clearance and disposal instructions. • Health information to include advice concerning the storage and preparation of water and food supplies. K. Joint Information Center (JIC) 1. L. During a major disaster, one or more Joint Information Centers (JIC) may be established by public affairs representatives from the state and federal government. County ESF #14 will coordinate with state/federal JIC personnel to ensure compatibility of information released to the public and provide county public information officers to ensure proper coordination with ESF #14 in the EOC. Continuing Disaster Preparedness Information Programs 1. Hillsborough County annually produces a hurricane guide in English and Spanish, which is distributed at the start of each hurricane season. This guide is given as wide a distribution as possible throughout the county. Emergency Management also ensures copies for the public are placed at all libraries, fire stations, post offices and other public gathering places. In addition, copies are given to county and municipal departments, hospitals, nursing homes, civic groups, mobile home parks, all committees chaired by Emergency Management and to all audiences receiving hurricane awareness talks. The hurricane guide provides essential disaster preparedness 7 ANNEX N 245 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 information. The heart of the document is a map of the county which depicts all hurricane evacuation zones, color coded to show at what evacuation level each zone would evacuate. (The guide emphasizes that mobile home residents must evacuate at all evacuation levels). All public shelter locations are designated on the map with an accompanying list of the shelters. The map also shows county evacuation routes. The remainder of the guide reflects helpful information on disaster preparedness, special assistance instructions, mitigation information and applicable emergency phone numbers. 2. The county conducts a comprehensive public information program throughout the year. The public information program includes news features on television and radio and speaking engagements to a wide range of audiences. All requests for emergency preparedness talks are accepted to include civic groups, church groups, mobile home parks, business and industry, public schools and universities, hospitals, nursing homes, etc. In addition, Red Cross, the City of Tampa and other agencies provide community disaster education programs regularly. 3. Hurricane Expo’s are also conducted as part of the county hurricane awareness program. These expo’s are generally joint efforts with the City of Tampa and others. Expo activities include display booths, speaker panels, emergency equipment on display and vendor displays of emergency-related items. 4. On a day-to-day basis, the Citizen’s Action Center provides basic disaster preparedness information to residents who may call with questions. 5. The broadcast media provides an excellent resource for the county's information program. Emergency Management representatives interface with radio and television reporters, news personnel and weather personnel on a regular basis. Local broadcast stations regularly provide public service announcements in consultation with Emergency Management personnel. 6. The print media also provides an excellent method of providing disaster preparedness information to the public. Both major newspapers in the Tampa Bay area produce a hurricane special edition insert at the onset of each hurricane season. Emergency Management provides substantial data to these newspapers, and in fact, evacuation data from the hurricane guide is quite often reproduced by the newspapers. Information is also regularly provided to the local weekly newspapers in the county. 7. County government makes use of its electronic media methods to provide 8 ANNEX N 246 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 information to the public. Hillsborough Television periodically airs disaster preparedness related programming and posts it to the Video on Demand Section of the Website. 8. The emergency management section of the county web site has extensive disaster preparedness information. Further, information can be passed to neighborhood associations through the Office of Neighborhood Relations email list. 9. There are numerous other methods employed to provide disaster preparedness information to the public, including part time residents and those who didn't receive the hurricane guide. Emergency Management works with phone companies and other distributors of directories to place the pertinent hurricane guide data in their publications. Emergency Management also coordinates with Tampa Electric Company and Water Resource Division to ensure appropriate disaster planning information is included with utility bills. 10. Special efforts are dedicated to reaching those citizens with special needs. Home health care agencies and County Human Services departments make a concerted effort to ensure disaster preparedness information is disseminated to the handicapped and elderly. County Social Services and Aging Services also provide information to the various public and private human services organizations for their clients. Those citizens who need assistance during an evacuation in advance are encouraged, in the hurricane guide and in personal contacts, to register with the special needs program. The telephone numbers of Emergency Management and the Health Department are prominently displayed in the hurricane guide for those who need assistance in an emergency. M. All available public information resources possessed by the county will be brought to bear as part of ESF #14 when the EOC is activated during a disaster. If additional resources are needed, they will be requested from the State EOC. N. After a major disaster, community efforts will need to be directed to long term recovery in accordance with the County Post Disaster Redevelopment Plan (PDRP). The Public Information function has a role to play in supporting this PDRP and assisting the community in rebuilding after the disaster. O. ESF #14 in the EOC will assist in getting word to the public on how to determine status of people injured, deceased or missing. In the case of injured or deceased victims, notification of next-of-kin will be accomplished by law enforcement personnel or the receiving hospital. 9 ANNEX N 247 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 P. The Red Cross will establish a disaster welfare inquiry system nationwide for immediate family members outside the affected area to inquire about families affected in Hillsborough County. 10 ANNEX N 248 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX O, VOLUNTEERS AND DONATIONS (Emergency Support Function #15) I. II. GENERAL A. Disaster experience has shown that donated goods and volunteers will flow into an area impacted by a disaster. Effective reception and distribution of donated relief supplies are essential to ensure needed items get to victims in a timely manner. In addition, an effective volunteer reception center will allow vital personnel resources to be used most productively in response and recovery operations. B. The purpose of this annex is to define the local concept for reception and assignment of volunteer workers as well as for handling donated goods and services. RESPONSIBILITIES The lead agency for volunteers and donations is United Way of Tampa Bay. Agencies which have a direct support role in this function include the American Red Cross; Human Resources Group; Parks, Recreation & Conservation Department; Financial Services (Procurement) and the Salvation Army. III. CONCEPT OF OPERATIONS A. The focal point of the volunteers and donations system during disaster response and recovery operations will be the Florida State Fairgrounds or other suitable location. Under major disasters, a Volunteers and Donations Center (VDC) will be set up and managed by the state. The VDC will receive donated goods from private sector contributors and ensure these goods are distributed to areas of need. B. County Emergency Management will ensure coordination is achieved between local, state and federal agencies. The county will operate a County Staging Area (CSA) in close proximity to the VDC which will interface with state logistics activities. ESF #15 in the County EOC will closely coordinate with the ESF #15 desk at the State EOC. In addition, ESF #15 will coordinate with the various humanitarian organizations concerning volunteers and donations. C. Fairgrounds Description 1. The Fairgrounds is well suited as the main logistics hub for relief supplies entering Hillsborough County for a disaster. It has an enormous capacity for receiving, storing and dispatching relief supplies. 2. The Fairgrounds consists of approximately 300 acres. Activities at the Fairgrounds may be conducted out of four major buildings (Expo Hall, Entertainment Hall, Florida Living Center and Special Events Center) which 1 ANNEX O 249 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 contain about 220,000 square feet of covered space. Three of these buildings have large doors which allow direct entry and exit for 18 wheelers. The grounds contain expansive hardpan areas for parking and sufficient entry/exit points to facilitate traffic flow. D. 3. Sufficient potable water is available at the Fairgrounds. Food service may be contracted or provided by the Red Cross, Salvation Army, or military/National Guard resources. Sufficient lighting/electrical service is available in all designated buildings. If power to the Fairgrounds is interrupted, the EOC will advise TECO to place a high priority on restoring power at that facility, however generators may be necessary until power is restored. Leased or donated generators may have to be obtained to provide essential power needs. 4. The Fairgrounds has security operations on a 24 hour basis to insure the safety and security of personnel and property. Verizon telephone service is available with multiple phone outlets that can be activated upon request. An HF radio antenna system is also available for hook-up to compatible HF systems. Fairgrounds Staffing and Functions The composition of the county management staff at the Fairgrounds will vary depending on the scenario. The county management staff will come from the Parks, Recreation & Conservation Department supported by other county resources as required. The functions of the county staff at the Fairgrounds will include: E. a. Coordinate and monitor the acquisition and installation of all required resources to set up operational areas and logistics receiving points. b. Coordinate the receipt of material aid from local, state and federal sources with Fairgrounds staff (security, maintenance and logistics) and county emergency management staff. c. Coordinate deliveries to points of distribution in coordination with the state. d. Solicit, receive, inventory, secure and store available relief resources. Resources 1. As much as possible, volunteers arranged by the Volunteer Reception Center (VRC) will be used to carry out supply reception and distribution functions. Material resource support not available from volunteer or government 2 ANNEX O 250 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 sources will be obtained through ESF #7. When local resources are exhausted, requests for assistance will be made to the State EOC. In addition, the VDC and ESF #7 will share pertinent resource information with humanitarian organizations involved in response and recovery operations. 2. F. Agencies involved in ESF #15 will employ their resources (e.g. vehicles, personnel, computer systems, equipment, etc.) to accomplish tasks. United Way will utilize appropriate computer programs to accomplish coordination and management of their respective functions. Hillsborough County Disaster Relief Supplies Concept 1. The Fairgrounds or other staging area will serve as the central logistics point in Hillsborough County for receiving incoming materials and effectively allocating these materials to areas in need. The areas needing relief supplies will be identified and prioritized in a needs assessment conducted as soon as possible. This logistics point will serve as the County Staging Area (CSA), managed by County Parks, Recreation & Conservation, which will receive relief supplies from the state for redistribution to points of distribution. 2. The Fairgrounds or other county staging area will provide a location for humanitarian organizations (private nonprofit organizations, church groups, etc.) to draw supplies for distribution to people in need. Fairgrounds/staging areas are not intended to distribute food directly to citizens. 3. Actual distribution of supplies to those in need will take place at localized points of distribution (POD). Also, private nonprofit humanitarian groups may distribute donated supplies to victims from their own facilities. Sites will be activated as necessary based on actual impacted areas and resources available to staff the sites. (The list of potential PODs is maintained under separate cover). 4. The relief supply reception and distribution system will require a contingent of volunteers to support it. Disaster experience has generally shown that there are many people who volunteer to assist, so generalized manpower is rarely a problem. A managerial force will also be needed to supervise the volunteer work force. Many of the managerial positions will be filled by county employees from the Parks, Recreation & Conservation Department and other departments/divisions. The Volunteer Reception Center may also assign qualified volunteers as managers. 5. Continual coordination must be maintained between the Fairgrounds, PODs and the EOC through telephone land line, two way radio and cellular phone. The coordinators on the EOC Operations Group will be Parks, Recreation & Conservation for the County Staging Area and United Way for 3 ANNEX O 251 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 the Volunteer Reception Center. G. 6. Humanitarian organizations involved in the disaster relief effort may maintain liaison officers at the Fairgrounds. In addition, two of the major humanitarian organizations, Red Cross and Salvation Army, will be represented on the EOC Operations Group 7. The Red Cross may also operate a logistics staging area at the Fairgrounds during disaster response and recovery operations. The Red Cross will closely coordinate with the county management element during operations at the Fairgrounds. If requested, space at the Fairgrounds may be made available to other humanitarian organizations for their supply operations. Volunteer Reception Center (VRC) 1. 2. The Volunteer Reception Center will coordinate the assignment of volunteer manpower and provide information regarding donations. A representative of the United Way of Tampa Bay will direct the activities of the Volunteer Reception Center. a. Manpower. The VRC will recruit and assign volunteers who wish to provide assistance in response and recovery operations. Volunteer manpower will be used in various capacities. Volunteer manpower may also be requested by humanitarian organizations providing relief and recovery services. All requests for volunteer manpower will be received and prioritized at the VRC. b. Donations. Offers of donated goods will be screened and logged by the operators in the VRC Telephone Bank. Offers will be referred to the appropriate recipient. If donors designate items for a specific humanitarian organization (e.g. Red Cross, Salvation Army, etc.), they will be referred to the designated organization. All donations not expressly earmarked for a specific organization will be referred to the VDC, operated by the state. c. Loans. Private organizations may provide facilities or equipment on loan for the response and recovery effort. Such offers will be referred to the VDC Staff or the ESF #7 representative in the EOC for utilization. The VRC will operate three distinct areas: a. The Volunteer Reception Center will be the central location for unaffiliated volunteers to report for assignment. Unaffiliated volunteers are those public citizens who wish to provide assistance in the relief and recovery efforts of our community. Each volunteer 4 ANNEX O 252 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 will complete a registration form which includes a volunteer release and liability waiver. Once registered, the volunteer will be assigned tasks within their physical ability. Specific placement consideration will be given to those individuals with special skills. NOTE: If a volunteer wants to help in recovery operations such as building repair, debris removal, etc., they cannot be referred to government controlled disaster recovery operations due to liability ramifications. However, individuals can be referred to humanitarian organizations which specialize in recovery work, which may need volunteer assistance. 3. b. The VRC Telephone Bank will receive and process calls dealing with local volunteers and donations. c. The Government Employee Volunteer Pool will be managed by the Hillsborough County Human Resources Group. (1) The Hillsborough County Know Your Role program ensures County employees know in advance of emergency operations what role they will fulfill. Every employee that is available will work either in their assigned position or in a special emergency-related position for the duration of the emergency. Every county department maintains a personnel data base which lists the role the employee will serve during the emergency. The Human Resources Group oversees and coordinates this program. Human Resources will have representatives at the VRC to manage the assignments of county employees during the emergency. (2) Employees of local municipalities and constitutional officers have similar programs. (3) Unaffiliated volunteers from government entities (as opposed to official mutual aid entities sent in by the state or other jurisdictions under a state mission control number as covered in Section III.F.7.a. of the Basic Plan) from other parts of Florida or from other states may arrive and offer their assistance. The VRC will handle these unaffiliated government workers and refer them to the most appropriate government entity in the county. Financial Donations a. Individuals/organizations desiring to make financial donations will be advised of the various organizations providing services to disaster 5 ANNEX O 253 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 victims (e.g. Red Cross, Salvation Army, United Way of Tampa Bay). b. H. A general recovery/relief account will also be set up in the event any donor prefers to contribute to such an account. This restricted account will be established and administered by the United Way of Tampa Bay. The account will be used to support human services organizations providing relief and recovery services to disaster victims of Hillsborough County. Expenditures will be authorized by a committee consisting of one representative each from the Hillsborough County Department of Family and Aging Services, Florida Department of Children and Families and United Way of Tampa Bay. Any staff support required by this committee will be provided by United Way. Donors to this account will be asked to provide a check to the United Way of Tampa Bay. Monies will be disbursed by criteria as determined by the above committee. Public Information Public information is essential to the success of a volunteers and donations operation. A public information element may be established as part of any large volunteers and donations operation. Under a major disaster, a Joint Information Center (JIC) may be established. Public information element, in coordination with ESF #14 at the EOC, will provide information to the media regarding volunteers and donations activities. Included in this information will be the kinds of resources (personnel, equipment and supplies) that are needed for the community. Results of county and state needs assessment surveys will also be communicated to the VRC to be used in responding to calls offering help. I. Under a scenario where a disaster has struck another area of the state there may be local offers of volunteers and donations that are received by Emergency Management. Offers of this nature may be referred to ESF #15 at the State EOC, to the applicable VDC if one is activated or to humanitarian organizations such as the Red Cross and Salvation Army. Under unique situations during a major disaster, ESF #15 may be activated at the EOC to organize and coordinate local volunteers and donations. 6 ANNEX O 254 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX P, LAW ENFORCEMENT AND SECURITY (Emergency Support Function #16) I. GENERAL Protection of the public during emergency conditions requires the timely and coordinated efforts of all levels of law enforcement agencies to include municipal, county, state and federal. A countywide disaster, such as a hurricane, will require a full scale, concerted effort by all law enforcement agencies to ensure public safety requirements. The purpose of this annex is to assure proper coordination of law enforcement activities during disaster situations. II. RESPONSIBILITIES The primary responsibility for law enforcement and security operations rests with the Sheriff's Office. Other agencies directly supporting law enforcement operations are the municipal police departments. In addition, Florida Highway Patrol, Florida Department of Law Enforcement (FDLE), the University of South Florida Police and other state agencies with law enforcement responsibilities will support operations as resources allow. The Florida National Guard would also participate in law enforcement and security operations if activated. (See Appendix 2 for law enforcement and military agencies in Hillsborough County). III. CONCEPT OF OPERATIONS A. The traditional law enforcement functions provided during disaster situations are security, protection of citizens and property, traffic control, crowd control, management of evacuation operations and control of reentry into evacuated areas. Another specific law enforcement responsibility is civil disturbances (See Appendix 1). B. During localized disasters, public safety functions will be provided by the law enforcement agency of the jurisdiction involved (i.e. Sheriff's Office in the county and municipal police departments in the cities). If assistance is needed from resources outside the jurisdiction, the incident commander will request it through his headquarters, which will in turn request the needed support. C. For a countywide disaster, the coordinator of law enforcement and security functions will be the Sheriff's Office. The Sheriff's Office will also serve as the liaison between county/municipal units and state/federal law enforcement agencies. The Emergency Operations Center (EOC) will be activated as the central direction and control facility and the Sheriff's Office representative in the EOC will coordinate countywide law enforcement and security efforts. If additional law enforcement resources are required, they will be requested from the State EOC. 1 ANNEX P 255 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 D. The primary state coordinator for ESF #16 is Florida Department of Law Enforcement (FDLE). If appropriate during a major disaster, FDLE may set up a law enforcement coordination center. In this event, the Sheriff's Office in the County EOC will provide the liaison function between the two activities. E. All law enforcement agencies should ensure they have plans to support public safety operations for disaster situations. The major concern is planning for a countywide disaster, e.g. hurricane. Plans will include staffing patterns to ensure 24-hour operations and procedures to contact all active and reserve forces with instructions for reporting to duty. F. Law enforcement offices will provide security where required within their jurisdictions. Law enforcement agencies which are designated to provide security support for public shelters during a hurricane are Sheriff's Office, Tampa Police Department, Plant City Police Department, Temple Terrace Police Department and University of South Florida Police. During disaster response and recovery operations, there will be numerous activities established which require security by law enforcement agencies. These may include the Fairgrounds, staging/storage areas, food distributions sites, comfort stations, disaster recovery centers, etc. G. Law enforcement agencies should consider pre-staging and augmentation actions if required during any preparation phase for an impending disaster. Pre-staging of search and rescue teams is discussed in Annex I. H. All law enforcement agencies should instruct field elements to report all disaster related information and intelligence to their communications centers. Any information gathered from field elements should be transmitted to the agency's representative in the EOC. In similar fashion, any essential element of information gathered in the EOC should be immediately transmitted to the applicable law enforcement agency. I. Law enforcement missions will be prioritized according to need and will be decided in the EOC. J. Security and Reentry 1. Security operations will be focused on two major tasks: 1) restricting entry into damaged areas until conditions are declared safe, and 2) providing security within damaged areas. Based on input from search & rescue teams and other sources, law enforcement agencies will deploy officers to damaged areas to accomplish these tasks. Areas should be cordoned off and check points established to provide security as necessary. 2. Law enforcement personnel should be prepared to identify and establish a legitimate need for persons requesting access into restricted areas. The 2 ANNEX P 256 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 preferred means of identification for personnel seeking access to a restricted area is photographic identification (e.g. driver's license, ID card, etc). A system to identify those personnel already cleared to be in a restricted area may be established (e.g. color-coded tags). Sign-in and sign-out rosters may also be used to control personnel traffic in restricted areas. 3. Close coordination will be required between security forces; search and rescue teams; emergency workers for road clearance, utilities, solid waste, etc.; and other essential emergency personnel (e.g. medical workers, etc.). Law enforcement security personnel must use discretion and good judgment in controlling access to restricted areas. If there is a question or controversy on allowing access to restricted areas, law enforcement officers should consult with supervisors who may, if necessary, refer such matters to the Emergency Operations Center for resolution. 4. Law enforcement agencies must be prepared to protect damaged areas from looting. Those caught looting should be apprehended and transported to jail or to temporary holding facilities if jails are damaged or full. K. Identification of next-of-kin (NOK) is a law enforcement responsibility. Notification of NOK will be accomplished by law enforcement personnel or the receiving hospital. The Medical Examiner has the sole authority to disturb and remove dead bodies. Law enforcement will coordinate with Medical Examiner personnel regarding identification of dead bodies. Law enforcement and Medical Examiner personnel will coordinate with public information (ESF #14) on how to inform the public on how to determine status of people injured, deceased or missing. L. Each law enforcement agency is responsible to maintain an inventory of personnel, vehicles and equipment available for law enforcement services. M. Hillsborough County has an emergency management ordinance (#06-13) to facilitate public safety during disaster situations. Among other things, the ordinance provides for an imposition of a curfew, prohibition of price gouging, regulations of certain travel and activities, and regulation of the sale of certain items and substances. N. Volunteers in the U.S.A. on Watch Program (formerly the Neighborhood Watch Program) and the Volunteers in Police Service (VIPS) Programs may be called upon to assist law enforcement activities during disaster situations. 3 ANNEX P 257 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 APPENDIX 1 TO ANNEX P CIVIL DISTURBANCES I. GENERAL Civil disturbances are a possibility in an area the size and diversity of Hillsborough County. Civil disturbances can arise from one of many potential sources to include social unrest, political activism, anti-military/anti-establishment activities, etc. II. CONCEPT OF OPERATIONS A. Emergency response to civil disturbances is the primary responsibility of local law enforcement agencies. However, numerous other agencies to include fire departments, social services departments and public works departments may be called upon to participate. B. The Sheriff's Office is responsible to direct response activities during any civil disturbance in the unincorporated county. Municipal police departments have this responsibility in their respective jurisdictions. Mutual support will be provided as needed among local jurisdictions. Each law enforcement jurisdiction in Hillsborough County (SO, TPD, PCPD, TTPD) will prepare and maintain a plan which provides the necessary guidance to handle civil disturbances. C. The law enforcement jurisdiction will establish one or more Tactical Command Centers to direct on-site operational response to a civil disturbance. The numbers and locations of these centers will be dictated by the nature and geographic size of the disturbance. D. In the event of any large scale civil disturbance, the Hillsborough County Emergency Operations Center (EOC) will be activated to provide direction and control of county government activities. Staffing will include representatives of those agencies as deemed appropriate from the EOC Operations Group as reflected in Appendix 10 to the Basic Plan. The EOC will coordinate resources as requested by the law enforcement command system. E. If the civil disturbance is of significant magnitude, a countywide Declaration of a State of Emergency may be declared by the Emergency Policy Group. Under these conditions, the County Administrator will assume special powers as listed in the Basic Plan. Municipal jurisdictions also have the prerogative to declare a local state of emergency and take appropriate actions to control civil disturbances within their city limits. F. State Assistance 1 Ap. 1 to Annex P 258 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 1. Various State of Florida agencies are available to provide assistance to local law enforcement agencies. The Florida Department of Law Enforcement (FDLE) is the agency responsible for coordinating state law enforcement resources in a civil disturbance. The Division of Emergency Management (DEM) is the agency responsible for coordinating non-law enforcement state resources. 2. Upon determination that an actual or potential civil disturbance exists and state resources shall be (or may be) needed, the Sheriff's Office will notify the local FDLE Office. Concurrently, the Sheriff's Office will request the Director of Emergency Management to contact the DEM State Warning Point. It will be the responsibility of FDLE and DEM to coordinate with each other concerning subsequent state actions. 3. FDLE has the capability of immediately dispatching law enforcement personnel to Hillsborough County. These field personnel will provide a continuing information link between local and state officials and will activate the various state resources that are available to respond to the local situation. State agencies that may be called upon to assist include the Florida Highway Patrol, National Guard, Fish and Wildlife Conservation Commission, Department of Corrections, etc. 2 Ap. 1 to Annex P 259 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 APPENDIX 2 TO ANNEX P LAW ENFORCEMENT AND MILITARY AGENCIES IN HILLSBOROUGH COUNTY County/Municipal Hillsborough County Sheriff's Office Tampa Police Department Plant City Police Department Temple Terrace Police Department Hillsborough County Aviation Authority Police Hillsborough County School Board Security Services State Florida Department of Corrections Florida Department of Law Enforcement Florida Highway Patrol Florida Fish and Wildlife Conservation Commission Department of Transportation Florida Division of Alcohol, Beverage and Tobacco Commission 53rd Infantry Brigade (Florida Army National Guard) State Fire Marshall’s Office University of South Florida Police Federal Federal Bureau of Investigation U.S. Customs Service U.S. Marshal's Office Bureau of Alcohol, Tobacco and Firearms Secret Service Military MacDill Air Force Base U.S. Army Reserve Center U.S. Coast Guard Marine Safety Office U.S. Marine Corps Reserve U.S. Navy Reserve 1 Ap. 2 to Annex P 260 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX Q, ANIMAL PROTECTION (Emergency Support Function #17) I. GENERAL A. Mission. To coordinate animal protection activities for both small and large animals to include emergency medical care, emergency disease control, evacuation, rescue, temporary confinement, shelter, food and water, identification for return to the owner and the disposal of dead animals. When a large-scale disaster occurs in Hillsborough County, there will be hundreds and perhaps thousands of animals that become victims of the disaster. The protection of animals prior to, during, and after a major disaster such as a hurricane, will require the cooperative efforts of many organizations and individual volunteers. This annex identifies ESF #17 elements and how they will operate during a disaster to achieve these goals. B. Environment. The established number of pets and large animals for 2010 as derived from the American Veterinary Medical Association's formulas for the Hillsborough County population follows: Canine Population Feline Population Avian Population Equine Population Cattle Population 297,761 297,564 44,242 22,703 ~59,000 721,270 Total As of March 2010 there were 58 declared dangerous dogs kept at various locations within Hillsborough County. Dangerous dogs are an increasingly serious and widespread threat to the safety and welfare of the people of Hillsborough County. There, Hillsborough County government has found it necessary to impose uniform requirements on the owners of dangerous dogs. In addition, Florida Fish and Wildlife Conservation Commission’s records for May 2008 indicate that in Hillsborough County there are: 5 locations licensed to possess Class I or Class II wildlife for exhibition with 26 or more animals each; 21 locations licensed to possess Class I or Class II wildlife for exhibition with between 1 to 25 animals each; and 12 locations licensed to possess venomous reptiles for exhibition or public sale. Class I, Class II wildlife and venomous reptiles are animals considered to present a real or potential threat to human safety. A listing of the locations of these 1 Annex Q 261 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 license holders can be found on the County’s intranet website: (http://coin.hillsboroughcounty.org/publications/animsvcs/fwccommlic.pdf). C. Planning Assumptions 1. Communications. It is possible that land line and cellular based telephonic communication systems will be temporarily unavailable after a disaster for a period of time. In the event telephonic communications are disrupted the department's 800 MHz Radio Communications System will become the default communication system for the ESF #17. Communications mediums for ESF #17 a. Telephonic - land line and cellular phones b. Internet c. 800 MHz Radio Communications System d. Short range FM walkie-talkie radio and citizens band (CB) radios 2. Personnel a. The members of the Supporting Agencies and Organizations perform functions for their agency or organizations that are similar to functions they will perform as part of the ESF #17. b. The members of Supporting Agencies and Organizations will work with all other groups or persons in the community to provide optimal care for animals and their owners in disasters and evacuations. c. The members of Supporting Agencies and Organizations are qualified at all times, including during disasters, to provide professional care for animals in the local community. d. Out of area and out of state groups and persons providing resources and expertise to care for animals and their owners will do so under the supervision and with prior arrangement with the ESF #17 Coordinator. e. It is understood that some members of the ESF #17 staff and those of the supporting agencies and organizations may not be available immediately after any disaster. ESF #17 Staff will augment missing 2 Annex Q 262 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 positions with the available personnel or experienced volunteers as needed or request additional help through the ESF #17 Coordinator. II. 3. Supplies and Equipment. It is understood that despite taking steps to protect ESF #17 assets during a disaster, some will become unusable or destroyed. Available assets can be redistributed as needed until resupply requests can be fulfilled. All data, inventories, resource lists, and ESF #17 SOPs will be distributed prior to disaster onset in hard copy and also uploaded to department laptops dedicated to the support function. 4. Required resources will be satisfied through local sources as coordinated by ESF #7 (Resource Support). Resources unavailable locally will be requested from the State EOC. RESPONSIBILITIES A. The lead agency in operations dealing with animal victims of a disaster is the Hillsborough County Department of Animal Services. The primary coordinator for animal protection activities before, during, and after a disaster is the Director of Hillsborough County Department of Animal Services. Included among the Animal Services staffs are two veterinarians who will coordinate veterinarian support to animal protection planning and disaster operations. B. Other agencies/organizations supporting ESF #17 operations include: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Community of Hillsborough Animal and Agricultural Response Team (CHAART) Bay Area Disaster Animal Response Teams (Bay Area DART) Florida Animal Control Association member agencies (FACA) Florida State Agricultural Response Team (SART) Emergency Animal Rescue Service (EARS) Veterinary Medical Assistance Teams (VMAT) Humane Society of Tampa Bay Hillsborough County Veterinary Medical Society (HCVMS) Hillsborough Animal Health Foundation (HAHF) Hillsborough County Sheriff's Office Agricultural Unit County Extension Service Hillsborough County Solid Waste Veterinary Emergency Treatment Service (VETS). In addition, there are commercial, not for profit, animal rescue and other private groups that have resources to assist in both the pre-disaster planning and preparation, 3 Annex Q 263 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 and the post disaster recovery operations. The Emergency Support Function #17 Coordinator may contact these organizations for assistance whenever a disaster is imminent or has occurred. C. Agency/Organizational Support Responsibilities 1. Community of Hillsborough Animal and Agricultural Response Team (CHAART) a. b. c. ! d. 2. Bay Area Disaster Animal Response Teams (Bay Area DART) a. Experienced rescuers and caregivers in animal disasters 3. Florida Animal Control Association member agencies (FACA) a. Member agencies have personnel trained in disaster planning, preparation, and post-disaster operations. 4. Emergency Animal Rescue Service (EARS) a. Experienced rescuers and caregivers in animal disasters 5. Veterinary Medical Assistance Teams (VMAT) a. Address veterinary and public health issues in a disaster 6. Humane Society of Tampa Bay a. Assist with sheltering and care-giving for small animal victims 7. Hillsborough County Veterinary Medical Society (HCVMS) a. Coordinate with assisting veterinarians 8. Hillsborough Animal Health Foundation (HAHF) a. Coordinate volunteers b. Assist in donation handling and distribution 9. Hillsborough County Sheriff's Office a. Disaster site security b. Large animal handling experience 4 Annex Q 264 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 III. 10. County Extension Service a. Large animal handling experience 11. Hillsborough County Solid Waste a. Animal carcass disposal assistance 12. Florida Fish and Wildlife Conservation Commission (FWC) a. Wildlife animal handling experience 13. Veterinary Emergency Treatment Service (VETS). The University Of Florida College Of Veterinary Medicine (CVM) is a lead member of the Florida State Agriculture Response Team (SART). CONCEPT OF OPERATIONS The animal protection mission is divided into five major components: protecting animals in the Falkenburg Road shelter, Emergency Pet Shelters, animal rescue and recovery operations, establishing Medical Animal Shelter(s) (MASH), and coordinating and managing ESF #17 volunteers. The ESF #17 Coordinator in the Emergency Operations Center (EOC) will ensure animal protection activities are coordinated with supporting agencies. The ESF #17 coordinator will also ensure continual coordination with ESF #17 at the State EOC. A. Pre-disaster Operating Procedures (if time permits): These procedures will be followed when a disaster is impending such as a hurricane, major storm, flood conditions, etc: 1. The Department of Animal Services will disseminate to all Animal Services managers appropriate emergency plans, policies, and procedures. This information will be stored digitally in the department's computer system, accessible through intra or internet (.html) protocols and be updated on at least a quarterly basis. Upon the establishment of a disaster watch this information should also be uploaded to an internet service provider for remote access during the disaster and to department laptop computers. 2. Advise Mutual Support Agencies/Organizations and the State ESF #17 Coordinator of the situation and required courses of action so the members may begin to activate and implement elements of ESF #17. The following mutual support agencies/organizations and special animal operations may be contacted, as appropriate, by Animal Services staff when the department goes to alert status, in anticipation of actions to be taken, so 5 Annex Q 265 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 they may inform their responders. a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. Community of Hillsborough Animal and Agricultural Response Team (CHAART) Florida Animal Control Association (FACA) Bay Area Disaster Animal Response Teams (Bay Area DART) Emergency Animal Rescue Service (EARS) Florida State State Agricultural Response Team (SART) Florida Fish and Wildlife Conservation Commission (FWC) Veterinary Medical Assistance Teams (VMAT) Humane Society of Tampa Bay Hillsborough County Veterinary Medical Society (HCVMS) Hillsborough Animal Health Foundation (HAHF) Hillsborough County Sheriff's Office County Extension Service Hillsborough County Solid Waste Lowry Park Zoo Busch Gardens In addition, there are commercial, not for profit, animal rescue and other private groups that have resources to assist in both pre-disaster planning and preparation, and post-disaster recovery operations. The ESF #17 Coordinator may contact these organizations for assistance whenever a disaster is imminent or has occurred. These groups include but are not limited to: a. b. c. The Sunshine State Horse Council Inc. Florida Horsemen's Benevolent & Protective Association The Paso Fino Horse Association. 3. When a hurricane watch is established (approximately 48 hours prior to commencement), Animal Services department will cease normal operations and begin disaster preparations. Activities will lead towards the implementation of the county's animal shelter disaster plan to minimize injury to the animals housed in the shelter and damage to the shelter facility, equipment, and supplies. All personnel will be advised to prepare for disaster operations with instruction on work schedules for the duration of disaster operations. 4. Designated Animal Control Officers and essential personnel will be released to secure their personal affairs and are expected to return within 6 hours (if possible). 6 Annex Q 266 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 5. Designated Animal Control Officers and back-up personnel will prepare the shelter for the storm and begin loading the animal control trucks for dispatch to designated areas. If sufficient staff is available, Animal Control Officers and/or staff will be dispatched to appropriate Search and Rescue bases of operations, and/or to patrol areas to provide emergency support to any public transport vehicle drivers who encounter animal related problems. 6. The Director of Animal Services will determine if the shelter is to be evacuated dependent on the severity of the disaster. The director will cause appropriate flow of information to the department staff personnel. Possible Shelter Evacuation Locations which would be used in a post disaster event. The logistical challenge of moving animals, equipment and supplies in the shelter to another location prior to an event would likely eliminate this as a viable option. a. County Fairgrounds b. Various County Park locations c. Others based on locations and needs B. 7. When a hurricane warning has been established (approximately 36 hours prior to landfall), essential personnel should be in position either at the Animal Services shelter or at one of the designated Pet Friendly Shelters. Backup or support personnel will have been released to ride out the disaster at home or at other secure facilities along with instructions on where to report after the disaster's effects have subsided. If necessary, personnel will be assigned to shifts to allow for 24 hour operations. 8. Prior to the onset of gale force winds, all personnel will be at their assigned safe pre-designated locations and off the roads. Animal transport vehicles will have been dispersed to appropriate locations to minimize damage to the vehicles and equipment. 9. Release, through ESF #14 (Public Information) at the EOC, appropriate advisories and instructions for the public to help them protect their animals. Post Disaster Mission Operating Procedures RESPONSE & RECOVERY - When the disaster event has passed, response and recovery operations will begin. Essential personnel will be dispatched as determined by the ESF #17 Coordinator or designee. Back-up or support personnel will have 7 Annex Q 267 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 been instructed to return to the Falkenburg Animal Shelter, the Medical Animal Shelter (MASH) unit at the State Fairgrounds or other predesignated locations for assignment of duties. Assessment and recovery operations will begin immediately at the shelter to bring it up to operational status. 1. Needs Assessment: In the aftermath of a disaster, local jurisdictions may conduct needs assessments to determine the mass care needs for both humans and animals. The results of the needs assessment will determine the extent of external support that will be required to conduct effective ESF #17 animal rescue, recovery, and care operations. This information will likely be derived from multiple sources within the first 72 hours after the disaster. If the state provides a Rapid Impact Assessment Team (RIAT), the ESF #17 Coordinator may augment the RIAT to assess animal related needs. The request for external assistance will be modified, as the damage assessment picture becomes clearer. 2. Post Disaster Activities are listed below. Priorities will be assigned at the EOC in accordance with need as determined by needs and damage assessments. a. Damage Assessment. assessment as follows: Among initial actions will be damage (1) Assess damage and magnitude of animal related emergencies where animals have died, been injured or will be at risk. (2) Assess damage to department resources and equipment. The Animal Services Shelter on Falkenburg Road and the Humane Society of Tampa Bay are the two largest small animal (dogs and cats) shelters in the county. Shelter staffs will have been instructed to return to the shelters to begin recovery operations and to provide veterinary medical care for the animals as soon as conditions permit. (3) Assess damage to neighborhoods and residential areas including the dangerous dog locations and special animal operations such as zoos, animal exhibitors, stables, agricultural concerns, and permitted wildlife license holders within the disaster affected areas. b. The ESF #17 Coordinator or designee will determine in coordination 8 Annex Q 268 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 with appropriate ESF functionaries and the ESF #17 supporting agencies and organizations appropriate responses to implement recovery operations. c. It is anticipated that permitted wildlife and exotic animals will be cared for as needed on site by their owners. ESF #17 will intervene only as needed or upon warranted request. ESF #17 will coordinate with Florida Fish and Wildlife Commission for assistance, if needed, in dealing with wildlife/exotic animal issues. d. A Medical Animal Shelter (MASH) will be set up and staffed by a combination of Animal Staff and/or volunteers if required. Depending upon the pattern of local destruction, suitable space for confining injured or displaced small non-exotic animals and livestock will be established at the following locations once the storm has passed: 1. Hillsborough County Animal Services 440 Falkenburg Rd. Tampa (813) 744-5660. 2. Humane Society of Tampa Bay 3607 Armenia Avenue Tampa (813) 876-7138. 3. County Fairgrounds located 5 Miles east of Brandon at the intersection of Sydney-Washer Road and Highway 60. 4810 E SR 60, Dover, FL 33527 4. Various County Park locations 5. Others based on locations and needs These sites may be pre-stocked with supplies and equipment during the evacuation phase of a disaster. e. Request through ESF #17 resources to implement recovery efforts. This includes the acquisition of food and water if required. 9 Annex Q 269 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Resources (including food and water) may also become available at the Volunteers and Donations Center (VDC) under ESF #15 (Volunteers and Donations). f. Release, through ESF #14 at the EOC, appropriate advisories and instructions for the public to help them protect their animals after the disaster, how to report lost and found animals, and other information relevant to the situation. g. Establish a Volunteer Reception Point in coordination with the Volunteer Reception Center (VRC), where Disaster Animal Response Team (DART) and other qualified individuals with appropriate skills will receive situational briefings and reporting instructions. h. Determine appropriate location(s) to deploy departmental search and rescue personnel and/or supporting agencies and organizations after coordination with ESF #9 (Search and Rescue) and other appropriate ESF functionaries. i. Determine appropriate location(s) to establish Medical Animal Shelters (MASH) to provide emergency temporary shelter and medical care for animals that have become disaster victims. Proposed locations will be coordinated with ESF #9, appropriate ESF functionaries and the ESF #17 supporting agencies and organizations. Facilities at the Florida State Fairgrounds may be used to set up the initial MASH operations if the magnitude and area of damage and destruction warrant. j. Release Animal Services' staff, as may be warranted, to assess their personal family situation once disaster recovery volunteers are in place to temporarily relieve them of their duties. k. Establish a lost and found tracking system for animals at DART, EARS, MASH, and other sheltering locations. l. Develop plans to sustain ESF #17 staff and the support agencies and organizations for the anticipated duration of disaster recovery operations, and m. Work with Solid Waste Division if disposal of animal carcasses is 10 Annex Q 270 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 required. The county's contractor for debris management will handle such disposal as stipulated in the debris management contract. n. IV. Develop plans to return facilities and property used during these operations to appropriate pre-disaster conditions. Standard Operating Procedures A. The Department of Animal Services Projects Manager will disseminate to all Animal Services managers hard copies and arrange uploading of digital copies to disaster computers of the following information: 1. ESF #17 Standard Operation Procedures (some in developmental stage) a. Department Disaster Instructions (1). Field Section Disaster Instructions (2). Shelter Section Disaster Instructions (3). Veterinary Section Disaster Instructions (4). Administrative Section Disaster Instructions (5). Pet Evacuation Shelter Manual (Pet Friendly Sheltering Guide) b. Pre-Disaster Responsibilities SOP (1). Emergency Operations Plan (2). Assessing Response Capabilities (3). Animal Sheltering Capabilities (4). Training (5). Preparedness Activities with Local Government (6). Preparedness Activities with Local Association/Organizations (7). Preparedness Activities with State Government c. Response Activities SOP (1). Scenarios a. Typical scenarios b. Deployment Areas (1). Disaster site or evacuation area (2). Shelter facilities (3). Pet Friendly Shelter Locations c. Emergency Operations Center 11 Annex Q 271 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 (1). (2). (3). (4). Alert Notification Internal Notification Procedures Initial Response Specific function responsibilities a. Administration b. Animal care c. Animal fostering and adoption d. Contacts between shelter residents and animals e. Liaison f. Public affairs g. Veterinary care h. Animal care volunteers i. Operations orientation j. Other functions a. Sheltered Animal SOP b. Financial Authority SOP c. Liability SOP 2. Animal protection resource inventories a. ESF #17 Support Agency and Organization phone listing b. Government phone listings c. Veterinarian and veterinarian group phone listings d. Volunteer phone listings e. Horse and cattle clubs and organizations phone listings f. Breed rescue groups and organizations phone listings g. Commercial pet supplies phone listings h. Commercial animal food sources listings i. Animal care and control industry supply company listings 3. Equipment inventories (on hand) a. Field b. Shelter c. Veterinary d. Administrative e. Dedicated ESF #17 supplies 12 Annex Q 272 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 4. Vehicle inventories (on hand) a. Field b. Shelter c. Administrative 5. Personnel rosters (filled positions) a. Field b. Shelter c. Veterinary d. Administrative e. Volunteers This information will be stored digitally in the department's computer system accessible through intra or internet (.html) protocols and be updated on at least a quarterly basis. Upon the establishment of a disaster watch this information should also be uploaded to an Internet service provider for remote access during the disaster and to the department's laptop computers. The department's Projects Manager will have responsibility to provide updates, digitize, store, and upload this data. In the event of a disaster the department will create a voice mail box and Internet accessible message board for use by department and supporting agency/organization staff. 13 Annex Q 273 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 ANNEX R, BUSINESS & INDUSTRY (EMERGENCY SUPPORT FUNCTION #18) I. GENERAL Hurricanes, floods, other severe weather incidents, hazardous materials accidents and other emergencies may cause extensive damage to private facilities which are critical to the recovery of the broader community following such a disaster. These facilities, which include major communications, transportation, utility, banking, insurance and similar interests, are vital to the recovery effort and return to economical viability, yet it may be beyond the ability of the local government to respond to all their immediate needs. It is, therefore, important that these concerns have the ability to access their facilities and perform basic recovery activities such as damage assessment and securing property, as well as commencing their own recovery operations. II. RESPONSIBILITIES A. The primary coordinator for business and industry matters is the Hillsborough County Economic Development Department. The main support agency is Hillsborough County Emergency Management. B. Hillsborough County Economic Development is responsible for coordinating activities designed to enhance the ability of businesses to plan, prepare for, respond to, recover from and mitigate the effects of disruptive events and emergencies. C. Emergency Management is responsible for providing timely disaster specific information, coordinating local resources to the extent possible to address the event caused needs of the county’s business community and for requesting assistance from the State EOC if and when local resources are not able to meet identified needs. D. Other support organizations include: 1. 2. 3. 4. 5. 6. 7. III. Hillsborough County Communications Department Tampa Downtown Partnership Westshore Alliance Tampa Bay and Company Florida First (a coalition of financial organizations) Greater Tampa Chamber of Commerce Association of Contingency Planners, Greater Tampa Bay Chapter CONCEPT OF OPERATIONS A. Preparedness Actions 1 ANNEX R 274 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 1. B. Prior to a disaster, Emergency Management and the Hillsborough County Small Business Information Center, under the Economic Development Department, shall work with local business groups to develop procedures for providing local companies access to their facilities for damage assessment and business continuity activities. Lead and support agencies will serve as liaisons with the business community providing vital pre-event, response and recovery information that will allow businesses to minimize disruption following a disaster. Response Actions 1. The ESF #18 functions will be activated by the county’s Director of Emergency Management through the Director of Economic Development. Economic Development will provide a representative to serve in the county EOC during activations. Additionally, Florida First and the Association of Contingency Planners will provide representatives if requested. The identified representative will serve as the ESF #18 coordinator with the responsibility of serving as the liaison between the business community and the county. 2. ESF #18 will ensure that the county’s business community has the latest and most accurate information they need to make informed decisions regarding their business as it pertains to the emergency or disaster 3. Facilitate an on-going needs assessment of the county’s business community so that appropriate requests for resources can be made. 4. Serve as the primary link between the EOC Operations Group and the business community, coordinating the flow of information between these two groups. 5. Coordinate with the EOC Operations Group functions that target the business community’s most immediate concerns. These include: a. b. c. d. e. f. g. h. i. j. Public Works (ESF #3) Mass Care (ESF #6) Energy (ESF #12) Public Information (ESF #14) Law Enforcement (ESF #16) Debris Management Damage Assessment Disaster Recovery Center Evacuation Re-entry 2 ANNEX R 275 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 6. Monitor re-entry operations and keep the business community informed as to when they can expect to return to the county and their facilities. 7. Assist the EOC Operations Group in identifying critical businesses for priority road clearing and re-entry. 8. Assist corporate damage assessment teams and recovery teams with their reentry into impacted areas. 9. Provide liaison between governmental recovery efforts and private, corporate recovery and restoration efforts. 10. Maintain data needed for tracking resources involved in private recovery efforts. 11. Provide a communications focal point for corporate disaster response and recovery planning and operation efforts. 12. Compile damage assessment reports from private corporate sources for inclusion in preliminary and final damage assessment reports, and maintain log of private restoration activities. 13. Provide EOC point-of-contact to private damage assessment and recovery teams, especially related to clearing access through checkpoints into controlled areas. 14. Identify private resources that may be available for use by governmental response and recovery agencies, maintain a database of the resources, and coordinate the available resources for use by the EOC Operations Group. C. Recovery Actions 1. Coordinate with the EOC Operations Group to provide re-entry information to the business community/ 2. Coordinate with the State of Florida, FEMA, SBA and other agencies to facilitate the recovery process for businesses. 3. Coordinate with the Florida Small Business Development Center Network to access the Emergency Bridge Loan Program and related resources. 4. Continue to provide timely and accurate information to the county’s business community. 3 ANNEX R 276 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 RECOVERY SECTION I. GENERAL A. The recovery section provides a framework of local, state and federal activities to restore the community to normalcy following a disaster. Much of this activity involves the coordination of state and federal disaster assistance. This section outlines procedures for assessing damage, establishing a system for introducing state and federal assistance, and establishing hazard mitigation actions against future disasters. B. Recovery is an ongoing process and may continue for many years after a disaster. The recovery process starts with the damage assessment and needs assessment phases shortly after the disaster event. Recovery can be considered to occur in two phases: C. 1. The short-range restoration phase focuses on returning the area to a relatively normal social and economic state. More detailed surveys of damages continue during this phase. Local, state and federal disaster activities take place where relief is provided to victims needing assistance such as temporary housing, loans, grants, food coupons, and legal/crisis counseling. Restoration of public utilities takes place and reconstruction of damaged housing and commercial, industrial and public facilities begins. 2. The long range reconstruction phase stretches from several weeks after the event until all physical property, social and economic processes return to a stable and acceptable pre-event level. The visible activities are major reconstruction projects to include demolition of unusable structures. Victims return to repaired/rebuilt structures from temporary housing. Hazard mitigation programs are implemented. Recovery activities are divided into four areas of the community. 1. Residential. The repair or reconstruction of homes, home furnishings and vehicles; the temporary and permanent housing of displaced residents; and the settling of insurance claims for damaged personal property. 2. Business. The repair or reconstruction of economically viable commercial, industrial and retail establishments; the restoration of retail sales, business related tax revenue and employment to at least pre-disaster levels. 1 RECOVERY 277 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 3. Public Services and Facilities. The resumption of water, sewer, electric, telephone and other basic services; the restoration of public transportation, parks and recreational areas; repair or reconstruction of schools, libraries, medical facilities, public safety facilities, and other public buildings or structures; and the continuation of progress relative to community projects that were planned before the disaster. A Critical Facilities Data Base is maintained to provide guidance in the timely restoration of critical infrastructure and facilities. 4. General Population. The return of certain social indicators to pre-disaster levels and implementation of programs to restore or improve quality of life for residents. D. In the event of a natural disaster or emergency, county government provides the first line of response and assistance for the community. When county resources are not sufficient to respond to the situation, assistance is requested from the state. If the disaster is of major significance, federal disaster assistance may be required. E. Public Law 93-288, the Robert T. Stafford Disaster Relief and Emergency Assistance Act of 1988, as amended, is the authorization for federal assistance to local or state governments through a Presidential Declaration of an emergency or major disaster. F. The County Administrator is responsible for the overall coordination of recovery efforts. During the early phases of recovery, most efforts will be coordinated by the EOC Operations Group. All EOC Operations Group elements will be involved in recovery operations (see Basic Plan, Appendices 10 and 11 for a specific listing of departments and agencies). As the recovery process evolves and the EOC deactivates, recovery functions will be conducted and coordinated by the departments and agencies involved. Emergency Management will monitor recovery activities throughout the process. G. With regard to the recovery process and the receipt of state/federal assistance, there is a structure that must be followed. A brief description follows: 1. Initial Damage Assessment- The county assesses the impacts of the disaster as described below. This assessment provides a rough estimate of the type and extent of the damage and includes inputs from municipalities, separate authorities, Red Cross and other agencies. The initial assessment is immediately transmitted by a situation report (SITREP) to State Division of Emergency Management. 2. Local Declaration of Emergency- This declaration must be issued before 2 RECOVERY 278 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 requesting response or recovery assistance from the state. 3. Preliminary State/Local Damage Assessment- In situations where it is not an obvious conclusion that a disaster has had a major impact, the state will initiate a damage assessment with the affected local government. This action is taken to document the severity of the impact and justify the need to pursue a request for a Presidential Declaration. When the damage is of such magnitude and severity that it would appear a declaration is imminent, this assessment would be combined with FEMA, thereby eliminating this step in the assessment process. 4. State of Emergency Declaration by the Governor- When deemed appropriate, the Governor will issue an executive order or proclamation in support of the county's request for assistance. This will activate state emergency response resources to assist the county efforts. 5. Preliminary Federal/State Damage Assessment- Prior to recommending a disaster declaration for the county, FEMA will perform a joint damage assessment to determine if there is sufficient damage to justify a Presidential Declaration. If it is obvious that there is sufficient justification, FEMA will be asked to participate in a joint local/state preliminary damage assessment to substantiate the request. 6. Request for Presidential Disaster Declaration- When there is sufficient justification, the Governor requests a Presidential Disaster Declaration in writing to the President through FEMA Region IV. If FEMA concurs with the request, it is sent to the President who determines whether the request will be approved or rejected. The response is transmitted to the Governor through FEMA Region IV. H. There are two types of federal disaster assistance that can be made available: public assistance and individual assistance. Public assistance is that part of disaster relief through which the federal government supplements the efforts of state and local governments and qualified private non-profit agencies to return the disaster area to pre-disaster conditions. These efforts primarily address the repair and restoration of public facilities, infrastructure, or services which have been damaged or destroyed. Individual assistance consists of a variety of programs to aid individuals and businesses affected by the disaster. I. Upon notification of becoming eligible for federal disaster assistance, there will be a joint local, state and federal effort to insure sufficient public information and education are promulgated to affected citizens and entities concerning the recovery effort and state/federal assistance. ESF #14 will coordinate press releases with state 3 RECOVERY 279 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 and federal counterparts for release to the media about recovery operations, the assistance available, and how to apply for it (i.e. Recovery Centers and teleregistration). With regard to public assistance, the Director of Emergency Management will insure all potential applicants (e.g. municipalities, constitutional authorities, etc.) are notified of their eligibility and coordinate initial meetings such as applicant's briefings with state/FEMA. II. NEEDS ASSESSMENT A. Past disasters have shown the necessity to quickly determine the magnitude and scope of the destruction from a disaster. In a major disaster, assessments of devastated areas are greatly hampered by the extent of damage to infrastructure (especially roads and communications). There is difficulty precisely defining the boundaries of destroyed areas and immediate needs of victims. Without a complete understanding of the scope of the problem, government agencies at all levels are hindered in providing sufficient assistance to the impacted areas. B. In a major disaster, the state will deploy a team of functional experts into disaster stricken areas to help assess the scope of damage and the needs of victims. These teams will assist the county in determining needs in critical areas which will help form the basis for bringing in necessary state and federal assistance. Teams will concentrate on the areas of medical, mass care, security, transportation, communications, fire, search & rescue, water and wastewater, hazardous materials and electric power. C. If time and resources allow, the county will initiate a needs assessment prior to the arrival of the state team. Members of the County Needs Assessment Team (NAT) include the following: Team Leader Health & Medical Sheriff's Office Health Department/ Medical Director Mass Casualty Planning County Information & Technology Services Department County Water Resource Division Sheriff's Office Public Works Communications Water & Wastewater Law Enforcement Transportation (Roads & Bridges) Mass Care American Red Cross Fire / Hazardous County Fire Rescue Materials / Search & Rescue Electric Utility TECO 4 RECOVERY 280 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 III. D. The County Needs Assessment Team will gather as much data as possible in advance of the arrival of the state team. Upon arrival of the state team, the County NAT will join counterpart representatives from the state to accomplish the needs assessment. E. The Sheriff's Office will facilitate movement of NAT personnel to disaster areas and will ensure adequacy of resources for the team. Aviation assets will be provided by the Sheriff's Office to perform aerial needs assessment. The Sheriff's Office will also coordinate communications for NAT activities. Ground transportation assets will be provided by each individual agency involved in the needs assessment. F. Each participant involved in NAT activities will ensure sufficient resources are available to accomplish team tasks. Each agency will maintain inventories of personnel, data, equipment and vehicles to be available to the team. G. The staging area for needs assessment will be co-located with county damage assessment teams. H. Any aerial element of the state teams will arrive at landing zones as follows: • Primary: Woodland Terrace Park, N. 30th Street Tampa, FL 33610 (2 blocks north of Hanna Avenue). • Secondary: Fairgrounds, 4800 Highway 301 North, Tampa, FL 33584 DAMAGE ASSESSMENT A. Effective recovery from a disaster will rely heavily on rapid, accurate assessments of private and public losses and proper documentation of damage incurred. The first actions will be taken at the local level by municipal and county representatives. In some cases, depending on the nature and extent of the disaster, state and federal damage assessment personnel may supplement local efforts. Under a major disaster, the damage assessment may be jointly conducted by local, state and federal representatives. Preliminary damage assessment reports are the necessary basis for the Governor's decisions to declare a state of emergency and to request a Presidential Disaster Declaration. Additionally, these reports form the basis for determining specific types and extent of assistance needed in the disaster area. B. The primary coordinator for damage assessment activities for Hillsborough County is the Code Enforcement Department. All damage assessment reports for both the private and public sectors will be provided to the EOC and accumulated data will be forwarded to the State EOC or Joint Field Office (JFO). 5 RECOVERY 281 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 C. For the public sector damage assessment, each municipality and applicable constitutional authorities, as well as some of the larger, specialized county departments will be responsible for their own damage assessment. These agencies must insure they have trained personnel to accomplish damage assessment and provide necessary reports and forms. Damage assessment reports will be submitted directly in writing, electronic format preferred, to the Damage Assessment representative at the EOC by these organizations: Aviation Authority Hospital Authority Port Authority Sports Authority Transit Authority State Health Department (For County property) School Board Sheriff's Office Tax Collector (Leased facilities) Parks, Recreation and Conservation Public Works Solid Waste Water Resource Division City of Tampa City of Plant City City of Temple Terrace Facilities Management will be responsible for assessing damages to all general use government buildings. Public Works will be responsible for damage assessment of roads and bridges in the unincorporated county. County risk management personnel will coordinate with insurance adjusters from insurers of county facilities and equipment. The risk management representatives will coordinate data between Facilities Management damage assessment teams and insurance adjusters. County damage assessment teams will provide assistance to municipalities, county departments and other agencies as required and as availability of personnel and resources permit. D. Several county agencies will participate as members of damage assessment teams for damage to private sector buildings (i.e. homes and businesses). Code Enforcement, the lead agency, and Building Services Division provide a majority of the resources for the damage assessment teams. Other departments and agencies 6 RECOVERY 282 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 may participate in damage assessment efforts, and/or support depending on the extent and type of damages. Included among these are the following: Property Appraiser’s Office Fire Marshall's Office Real Estate Department Information & Technology Services Sheriff's Office Fire Rescue Public Works Extension Service Environmental Protection Commission Public Utilities Companies Representatives of the business community, real estate industry and insurance industry In addition, damage assessment activities will be closely coordinated with the American Red Cross. E. The County Damage Assessment Process for Homes and Businesses 1. Search and rescue teams, initial safety assessment teams or other first responders to damaged areas will provide to the EOC the initial indication of extent and location of major damage. This information will be used to prioritize areas of the most damage. Damage assessment teams will then be dispatched to areas on a priority basis. 2. Damage assessment is a progressive operation. The first phase entails an initial damage assessment which is a quick survey of damage, usually through aerial observation and drive through, or "windshield triage survey", to assess in general the impact of the disaster. This assessment provides a rough estimate of the magnitude and severity of damage. Once the county and municipalities obtain an initial survey, it will be transmitted to State DEM by email, telephone and/or facsimile. This initial survey should be completed as soon as possible after the disaster has occurred. 3. If the damage is of sufficient magnitude, the County Administrator will recommend the Hillsborough County Emergency Policy Group (EPG) declare a local State of Emergency if such a declaration has not already been issued. This must be done before formally requesting assistance from the state. The state will not actively participate in the damage assessment process nor seek a Presidential Declaration until the local State of Emergency has been declared. Once a local State of Emergency has been 7 RECOVERY 283 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 declared, the EOC may request state assistance in the damage assessment process. If major damage has been incurred, the EOC will request federal assistance through DEM. 4. Soon after the initial damage survey, the detailed damage assessment process will begin. During this phase, the state may join with the county in an attempt to document the severity of the storm's impact and to justify the need to pursue a request for a Presidential Declaration. When the damage is obviously of such magnitude that it would appear a declaration will be granted, this assessment would be combined with FEMA, thereby shortening the overall damage assessment process. 5. County damage assessment teams must be prepared to expeditiously accomplish the damage assessment process. All teams, transportation, maps, etc. must be ready to go. The faster the data can be collected, the quicker a potential disaster declaration can be obtained. 6. It will be the responsibility of the EOC damage assessment coordinator to calculate the estimated economic impact, or dollar loss, of disasters. Property Appraiser data may be used to assess residential and commercial structural damage. For other damage in most cases, educated estimates will have to be made. In any event, dollar value losses are necessary to provide to local, state and federal authorities, and to the media, to quantify the extent of economic loss to the community. 7. Damage Assessment teams will be activated by the Code Enforcement Department upon request by the Director of Emergency Management. Teams will report to designated staging areas as soon as possible after the storm and be given instructions and areas of assignment. 8. The county has been divided into Section/Township/Range grids. Designated damage assessment teams will be assigned within these grids, based on severity of damage to each area. The most severely damaged areas will get priority, however all areas of the county receiving damage will be surveyed. (Note: Code Enforcement Department maintains a Damage Assessment Plan which details the organizational components and standard operational procedures. The Damage Assessment Plan includes damage assessment grids, command center locations and a data base of personnel to staff all damage assessment teams. The plan is updated annually before hurricane season). 9. For overall management the county will be divided into sectors with staff support for each sector. Each support sector will possess a supervisor, a 8 RECOVERY 284 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 laptop computer loaded with the county damage assessment program, at least one clerical support person who can operate the program and a communications capability (landline phone, cellular phone, or radio). Sector command centers will be updated annually based on availability of space/resources. 10. Each sector command center will consolidate information from the teams in their sector and transmit the data as soon as possible to the damage assessment operations center for further consolidation and transmittal to the EOC. Municipalities and independently reporting agencies will submit their report directly to the EOC. The EOC will be responsible for accumulating all damage assessment reports and forwarding them to the State EOC. 11. Damage assessment teams will conduct a detailed street-by-street survey within their area of responsibility. Required reports should be accompanied by photographs and maps as necessary, with electronic format preferred. 12. A portion of the initial and follow-on damage assessment will be conducted from the air by helicopter. The primary sources of helicopter support will be the Sheriff's Office and the Public Works Mosquito Control Section, although there may be other volunteer sources that may avail themselves after a hurricane. An aerial assessment will be invaluable for the early, quick damage assessment to estimate how extensive the damage is. Further, during the detailed damage assessment, aerial photographs will be taken of damaged areas to be included in formal reports submitted for state/federal assistance. In addition, small boat assets from the Sheriff's Office or other agencies may be used in the damage assessment. 13. For damage assessment operations, 800 mhz radio will be primary means of communications. Secondary means of communications may include cell phone, satellite phone, ham radio and two way radio. Each unit will utilize a pre-assigned talk group for inter-team communications. All communications from damage assessment teams (DAT) will be routed through their area supervisor to the Damage Assessment Incident Commander at DAT Base. All teams will make reports on a set time schedule in accordance with the Incident Action Plan (IAP). 14. All agencies involved in damage assessment will keep detailed records of all expenditures and obligations for manpower, equipment and financial resources. This data must be documented for applications for federal disaster assistance. 15. Code Enforcement will conduct damage assessment training on an annual 9 RECOVERY 285 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 basis at a minimum. This training will include information needed by team members to conduct street-by-street surveys of a disaster area. More indepth training on reporting procedures will be conducted for sector supervisors and clerical support staff. In addition, Code Enforcement will coordinate training with Hillsborough County Fire Rescue for the initial assessment team personnel. F. Damage Assessment Reports 1. The forms to be used for damage assessment are as follows: a. Initial Damage Assessment - Housing Losses b. Initial Damage Assessment - Public Assistance c. Initial Damage Assessment - Business Losses 2. The Damage Assessment Plan contains copies of the above forms with instructions on how to fill them out. 3. County damage assessment teams will submit daily reports which will be forwarded to the damage assessment operations center which will compile and submit the data to the EOC. 4. The damage assessment representative in the EOC will consolidate all county damage assessment data which will include municipal and county agency reports. Consolidated reports will be submitted to DEM on page 2 of the County Situation Report (Appendix 3 to Annex E). G. Each department/agency involved in damage assessment activities will ensure sufficient resources are available to accomplish team tasks. Each agency will maintain inventories of personnel, data, equipment and vehicles to be available for damage assessment. Code Enforcement Department will maintain a master list of personnel and equipment to be used and will update it on an annual basis. H. Coordination of Damage/Needs Assessment Activities 1. Assessment of damages, as well as assessment of the needs of the community, becomes a responsibility of all government related activity in the aftermath of a disaster. In addition to the designated damage assessment teams, diversified assessments of various portions of the community may be conducted by the following (not necessarily an all inclusive list): 10 RECOVERY 286 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Search and Rescue Units Law Enforcement Units Fire Rescue Units Public Works Units Social Services/Community Relations Teams Aging Services Case Workers Health Department Survey Teams Animal Services Units Agricultural Survey Teams American Red Cross I. IV. 2. The damage assessment operations center, which will be located at a centralized location, will also serve as a coordination center of all damage and needs assessments. Representatives from the elements mentioned in paragraph H.1 above will meet on a regular basis at the damage assessment operations center (Preferably at least daily during active response/recovery operations, at the start and/or at the end of each day). This will allow field elements to share information on damage and needs assessments throughout the county. 3. Recovery information in the form of flyers, pamphlets, etc. may be provided to the damage/needs assessment groups mentioned above. ESF #14 (Public Information) will coordinate any such information which may be disseminated to disaster victims. Damage assessment reports provide a basis for various ensuing recovery and mitigation activities. Damage assessment reports will be provided to the Planning and Growth Management Department to document the level of reconstruction of private structures. In addition, damage assessment reports form the basis of any building moratoria which must be established pursuant to County Ordinance 93-20. Based on these reports, the Planning and Growth Management Department will make recommendations to the County Administrator who will issue the appropriate moratoria. Further, damage assessment information will be provided to FEMA teams which are providing substantial-damage estimation to assist the county to verify the degree of structural mitigation required to remain in good standing with the National Flood Insurance Program (NFIP). STATE/FEDERAL ORGANIZATION FOR RECOVERY OPERATIONS A. When a federal disaster declaration is issued in response to an incident, key federal and state recovery officials will establish and co-locate at a Joint Field Office (JFO). In choosing the JFO location, officials attempt to select a site that is as close to the affected areas as possible, but is removed from the immediate disaster zone. This is 11 RECOVERY 287 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 done to avoid placing an additional burden on the area's already strained infrastructure and social system. The JFO serves as the hub for the coordination of federal and state disaster assistance as well as a focal point for associated recovery and reconstruction issues. Many critical post-disaster concerns, particularly in a catastrophic event, cannot be directly resolved by the application of traditional federal disaster relief. Resolution of these issues requires a coordinated local, state and federal effort and often involves application of non-disaster community assistance programs. B. The organizational structure for recovery is under the leadership of the State Coordinating Officer who is appointed by the Governor. Once a federal disaster declaration has been issued, the State Coordinating Officer consults with a Federal Coordinating Officer. In addition, a Governor’s Authorized Representative (GAR) is designated in the Federal Emergency Management Agency-State Agreement and is responsible for compliance with that Agreement. The Governor’s Authorized Representative, like the State Coordinating Officer, is normally the Director of Emergency Management. C. During a recovery operation, the State Coordinating Officer usually appoints a Deputy State Coordinating Officer who represents him/her at the Disaster Field Office. The Deputy State Coordinating Officer is responsible for the establishment and management of state operations in the Joint Field Office and coordination between state and federal programs. Under the Deputy State Coordinating Officer, there are six functional officers. The six officers are Finance and Logistics, Administrative Support, Disaster Recovery, State Hazard Mitigation, National Flood Insurance, and External Affairs. 1) Finance and Logistics Officer assists the Deputy State Coordinating Officer in all matters pertaining to finance, personnel and logistics at the Joint Field Office. 2) Administrative Support Officer is responsible to Deputy State Coordinating Officer for in all administrative support functions not specifically the responsibility of the Finance and Logistics Officer. This includes but is not limited to the following: • • • Creating and maintaining a schedule of events and key due dates Creating and maintaining a Suspense Log, and; Providing clerical assistance when necessary 3) The Deputy State Coordinating Officer also serves as the Disaster Recovery Manager and is responsible for all state recovery 12 RECOVERY 288 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 operations in the Joint Field Office. The Recovery Manager is focused on the provisions of specific programs that fall in two general categories: Human Service/Individual Assistance and Public Assistance. Therefore, there are two officers under the direction of the Disaster Recovery Manager (an Individual Assistance Officer and a Public Assistance Officer). • Individual Assistant Officer is responsible to the Disaster Recovery Manager and coordinates all state individual assistance activities. • Public Assistance Officer Is Responsible To The Disaster Recovery Manager and coordinates all state public assistance activities emanating from the Joint Field Office. 4) State Hazard Mitigation Officer is responsible to the Deputy State Coordinating Officer for the coordination of all phases of the State Hazard Mitigation 404 Program (NFIP) including, but not limited to, establishment of the I-Team and development of the I-Team Report. 5) National Flood Insurance Program (NFIP) Coordinator is responsible to the Deputy State Coordinating Officer for coordinating all State Flood Insurance activities. Specific duties include the following: • Providing technical assistance to local communities regarding flood insurance regulations and requirements; • Providing technical assistance and training in support of federal map reading operations at the Joint Field Office, and; • Ensuring that the State Coordinating Officer or Deputy State Coordinating Officer is briefed on all flood insurance related matters. 6) External Affairs Officer reports to the Deputy State Coordinating Officer on all communications regarding the overall management of the emergency, Joint Field Officer operations, and local issues. There are two coordinators under the direction of the External Affairs Officer (Public Affairs and Congressional Affairs). a. Public Affairs Coordinator is responsible to the External Affairs Officer for all media contacts, press releases, public 13 RECOVERY 289 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 information announcements and other disaster related information released through the Joint Field Office. The Coordinator works closely with the federal Public Information Officer to develop joint press releases to both general and specific target audiences. The Public Affairs Officer also coordinates with FEMA if a Joint Information Center (JIC) is established. b. D. V. Congressional Affairs Coordinator reports directly to the External Affairs Officer, and is the primary point of contact for congressional and legislative inquiries. The Coordinator acts as liaison for congressional and legislative field activities and any other VIP visits. The Coordinator responds to congressional and legislative inquiries on a constituent’s behalf. The County EOC will coordinate all activities with state and federal recovery personnel. The Director of Emergency Management will serve as the liaison to the State Recovery Staff and will provide for local liaison at the JFO if necessary. The Director and designated Emergency Management staff will coordinate recovery activities with the municipalities. INDIVIDUAL ASSISTANCE (IA) A. Individual assistance is delivered by the state and federal governments in the form of programs designed to help victims meet their basic needs. The types of individual assistance available are listed below. B. Types of Federal Individual Assistance Individual assistance programs that may be made available to eligible applicants include: • Low-Interest Loans. Most, but not all, federal assistance is in the form of low interest loans to cover expenses not covered by state or local programs, or private insurance. People who do not qualify for loans may be able to apply for a cash grant. The Farm Service Agency (FSA) and the Small Business Administration (SBA), offer low interest loans to eligible individuals, farmers and businesses to repair or replace damaged property and personal belongings not covered by insurance. 14 RECOVERY 290 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 • Assistance for Individuals and Households. This program, which may include cash grants (maximum amount is recalculated annually based on cost of living): • Housing Assistance • • • • • Lodging expenses reimbursement (for a hotel or motel) Rental assistance (cash payment for a temporary rental unit or a manufactured home) Home repair cash grant Home replacement cash grant Permanent housing construction in rare circumstances Other Needs Assistance • Medical, dental, funeral costs • Transportation costs • Other disaster-related needs • Veterans Benefits. The Department of Veterans' Affairs provides death benefits, pensions, insurance settlements and adjustments to home mortgages for veterans. • Tax Refunds. The Internal Revenue Service (IRS) allows certain casualty losses to be deducted on Federal income tax returns for the year of the loss or through an immediate amendment to the previous year's return. • Excise Tax Relief. Businesses may file claims with the Bureau of Alcohol, Tobacco and Firearms (ATF) for payment of Federal excise taxes paid on alcoholic beverages or tobacco products lost, rendered unmarketable or condemned by a duly authorized official under various circumstances, including where the President has declared a major disaster. • Unemployment Benefits. Disaster unemployment assistance and unemployment insurance benefits may be available through the state unemployment office and supported by the U.S. Department of Labor. • Crisis Counseling. The purpose of the crisis counseling program is to help relieve any grieving, stress, or mental health problems caused or aggravated by the disaster or its aftermath. These shortterm services, provided by FEMA as supplemental funds granted to state and local mental health agencies, are only available to eligible survivors of Presidentially - declared major disasters. Those who may require this confidential service should inquire about it while 15 RECOVERY 291 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 registering for disaster assistance. Depending on the disaster, crisis counseling may be provided by the state without a Presidential Declaration through the Department of Children and Families. • C. Free Legal Counseling. The Young Lawyers Division of the American Bar Association, through an agreement with FEMA, provides free legal advice for low-income individuals regarding cases that will not produce a fee (i.e., those cases where attorneys are paid part of the settlement which is awarded by the court). Cases that may generate a fee are turned over to the local lawyer referral service. Disaster Recovery Centers (DRC) 1. In the aftermath of a disaster, the state may establish one or more Disaster Recovery Centers (DRC) which will provide information on available disaster assistance. Under a Presidential Disaster Declaration, federal agencies with disaster assistance programs, coordinated by FEMA, will be a part of DRC operations. Recovery Centers will serve as a referral and information office for the state and federal disaster assistance programs that are available. 2. Normally, State and Federal Individual Assistance Officers (IAO) will coordinate with the Director of Emergency Management to establish DRCs in the county. If deemed necessary, the Director will provide a request to the State IAO that DRC(s) be established. The County Real Estate Department will assist FEMA/State to acquire spaces for DRC(s) within the county. Federal/State coordinators will coordinate with the Director, or his designated representative, on a continuing basis during Recovery Center operations. A list of potential DRC sites is maintained under separate cover. 3. Under a Presidential Disaster Declaration, a FEMA toll-free teleregistration number will be activated and published. Teleregistration includes a telephonic device for the deaf (TDD) telephone number for the hearing impaired. If desired, DRC officials will assist victims through the teleregistration process. State and federal IAOs will work closely with PIOs to ensure the public is advised of the teleregistration numbers. 4. A DRC is a facility established in, or in close proximity to, the community affected by the disaster where persons can meet face-to-face with represented federal, state, local, and volunteer agencies to: Discuss their disaster-related needs Obtain information about disaster assistance programs 16 RECOVERY 292 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Teleregister for assistance Update registration information Learn about measures for rebuilding that can eliminate or reduce the risk of future loss Learn how to complete the SBA loan application Request the status of their application for Individual Assistance 5. The following are guidelines for determining suitable locations for a Recovery Center: Minimum of 5,000 square feet of floor space; Waiting area capable of accommodating 100 people; Access for persons with physical handicaps, hearing impairment, or visual disabilities; Separate areas for child care, crisis counseling, and first aid; Adequate parking; Locations near public transportation systems; Adequate utilities and communications; and Adequate rest rooms and janitorial services. 6. The state and federal IAOs will ensure that each DRC has adequate communications capabilities, electricity and other utilities, sufficient supplies and materials to conduct its operations, and sufficient security arrangements. The EOC Operations Group or Emergency Management will assist the state and federal personnel in setting up the centers. This will include assisting in obtaining requisite equipment and supplies as needed. 7. Once sites and locations have been confirmed, state and federal public information officers (PIOs) will prepare coordinated press releases to advise disaster victims of the location of the centers and assistance available. 8. Hours of operation and duration will be dependent on the severity of the disaster and the needs of the disaster victims. During catastrophic events, centers may operate for several weeks, at least 12 hours per day, seven days per week. In general, the hours of operations will be made jointly by the county, DRC Coordinator and IA Officer. 9. Recovery Centers will be staffed with representatives from appropriate federal, state and local agencies, private relief organizations, and other organizations capable of providing disaster related assistance to individuals. The assignment of county representatives in the center will be as coordinated between the Director of Emergency Management and the Director of Family and Aging Services. 17 RECOVERY 293 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 D. 10. In some cases, mobile DRCs consisting of recreational vehicles maybe located in the county for limited periods of time. The advantage of mobile DRCs is that they can be located near impacted areas. These DRCs do not have the full range of services as fixed DRC, but can provide many of the services offered by FEMA and SBA representatives. 11. As the numbers of disaster victims seeking assistance decline, FEMA and state representatives will coordinate with the EOC regarding DRC closure. Notice of closure will be provided in press releases from FEMA/state/county. Community Relations 1. Community relations is an information dissemination, collection and public relations activity used to assist communities which have been affected by a disaster. The key role of community relations is to deliver disaster recovery information to disaster victims in an effective and expedient manner. This is accomplished by distributing disaster assistance information by all means available including media (radio, television and newspaper), word-of-mouth, flyers, etc. 2. The Director, Health and Social Services Division will serve as the County Community Relations Coordinator and will serve as the liaison between the county and FEMA/State community relations personnel. Personnel from this division and the Aging Services Division will provide personnel to join with state and federal community relations personnel in providing information to disaster victims. State Division of Emergency Management may activate state employees for community relations duty in Hillsborough County. 3. The County Community Relations Coordinator will be responsible for the following: a. Assemble personnel to perform community relations activities. If possible, personnel having received the state training will be designated for community relations duties. b. Based on needs assessment and damage assessment surveys, determine areas that will be targeted for community relations activities. The needs assessment will be used to determine priorities for community relations activities. 18 RECOVERY 294 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 4. E. F. c. Ensure appropriate materials are available for community relations personnel, e.g. vehicles, maps, administrative supplies, etc. d. Develop lists of key community personnel that should be contacted to assist in putting out information to disaster victims. e. Develop lists of outlets that can be used to distribute disaster related information, e.g. civic associations, churches, business associations, public safety organizations (police and fire), post offices, businesses (e.g. convenience stores, restaurants, malls, grocery stores, banks, etc.) housing facilities (apartments, mobile home parks, etc.) social service organizations, etc. Community relations teams should consider any special factors relating to areas targeted for community relations activities. For example, materials to be distributed may be needed in Spanish for neighborhoods with Spanish speaking residents. Also, when senior citizens are involved, it may be advisable to assign personnel from the Aging Services to the community relations teams. Mass Feeding 1. During recovery operations there will be various sources of food for those displaced by the disaster and for emergency workers (See Annexes K and O). Several humanitarian organizations have the charter and apparatus to provide large scale feeding operations (e.g. Red Cross, Salvation Army, Southern Baptist Convention - Florida Conference, Catholic Charities, etc.). 2. For a major disaster, under the appropriate disaster declarations and state/federal authorizations, feeding operations may be available from National Guard and active/reserve military units. These facilities would be staffed and operated by military personnel. 3. Additional feeding sites as necessary will be set up by ESF #6 at churches, county/city parks and recreation sites, etc. Temporary Housing (Also see County Disaster Temporary Housing Plan) 1. Following a disaster, temporary housing may be needed beyond the period of emergency shelter to accommodate those displaced by the disaster. County government, municipalities and non-governmental relief agencies must provide the first response to housing needs within the limits of their capabilities. Depending on the magnitude of the disaster, additional 19 RECOVERY 295 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 resources may be required from state and federal sources. 2. Once a Presidential Disaster Declaration has been granted, the Federal Emergency Management Agency (FEMA) is responsible for providing large scale temporary housing. Federal assistance may be available in two forms: 1.) financial assistance to victims to rent existing rental units, manufactured housing, recreational vehicles, or other readily fabricated dwellings, and 2.) actual housing units acquired by purchase or lease by FEMA (i.e. manufactured homes, RVs, etc.) to be occupied by homeless victims. Any temporary housing provided by the federal government is normally for no longer than an 18 month period, after which the federal government may charge fair market rent for housing units provided. 3. In most cases, FEMA will delegate responsibility to the State of Florida to manage and coordinate the temporary housing program within impacted counties. The State will also provide whatever resources they can bring to bear and will serve as a liaison between the county and FEMA. The county, in coordination with the cities, will identify potential sources of temporary housing to include existing housing stock, if any; sites to accommodate tents, manufactured homes, or RVs which will be provided through federal resources; and any other available local resources. Private non-profit organizations and private housing organizations will be major participants in working the disaster temporary housing issue. 4. Following a major hurricane, damage assessment and needs assessment teams will compile estimates of homeless disaster victims. Homeless victims will be located at various locations which may include public shelters, hotels/motels, homes of friends or relatives, or out of the area. For the short term, some homeless victims may stay where they are. Others may go to designated public shelters operated by the Red Cross. 5. Red Cross public shelters will house homeless disaster victims for the short term until a temporary housing program has been established. For planning, Red Cross shelter resources will be available for a few weeks. Red Cross shelters may include public schools, if available, churches and other facilities which have agreements with the Red Cross. (Note: Schools, if in session, will be vacated as shelters as soon as possible so they can be reopened for business). 6. Once it has been determined that a temporary housing program must be established for homeless victims, the Disaster Temporary Housing Committee will be convened. This committee will be chaired by the County Affordable Housing Department. The membership of this committee shall 20 RECOVERY 296 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 include, but not be limited to the following: County Affordable Housing Department (Chairman / Coordinator) County Code Enforcement Department (Co-chairman) County Emergency Management County Aging Services Division County Health and Social Services Division County Health Department County Parks, Recreation & Conservation Department County Real Estate Department County Water Resource Division County School Board County Planning & Growth Management Department County Building Services Division Sheriff’s Office City of Tampa City of Plant City City of Temple Terrace TECO Bright House Networks Verizon Tampa Housing Authority Tampa Builders Association Bay Area Apartment Association Greater Tampa Association of Realtors Florida Manufactured Housing Association Hillsborough Emergency Long Term Recovery Program (HELP) Housing & Urban Development (HUD) American Red Cross Salvation Army Metropolitan Ministries United Way Catholic Charities 7. Among other things, the Disaster Temporary Housing Committee will ascertain the following: a. The number of victims needing temporary housing. b. The estimated number of homes which might be made habitable with minimal repairs. c. Available government-owned or government-subsidized housing 21 RECOVERY 297 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 units. d. Privately owned rental properties which could be used for temporary housing. e. Available manufactured homes or other fabricated dwellings which could be used for temporary housing. f. Number of sites that meet Land Development Code Section 6.11.115, Disaster Relief Communities. 8. After comparing the damage and needs assessments to determine an accurate estimate of those who require temporary housing against any availability of existing housing stock, the Disaster Temporary Housing Committee will be able to determine a good estimate of the numbers of people that need to be provided federal disaster housing assistance. FEMA and the State will set up Disaster Recovery Centers (DRC) where applicants for disaster temporary assistance will be assisted in applying for temporary housing. Based on the numbers of homeless, FEMA will be responsible to come up with adequate temporary housing. 9. In some cases, special attention will have to be given to people with special needs (i.e. elderly and disabled). Some of these individuals may have to be housed in nursing homes, assisted living facilities (ALF) or other specialized housing. The Health Department and the County Aging Services Division will be the primary agencies in developing viable housing resources for homeless people with special needs. 10. There are numerous options for temporary housing which can be employed. Among these are the following: a. For homeowners with repairs not considered major (i.e. $10,000 or less and can fix within three months), put travel trailers on their lots. In order to be eligible, homes must be out of the 100 year flood plain and must have utilities. b. Available public or private rental units. Maximum rent FEMA will pay is the HUD Fair Market Rental Value. c. Public Property (State, County, municipal) where manufactured housing acquired by FEMA can be placed. d. Private property where FEMA acquired manufactured housing can 22 RECOVERY 298 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 be placed. e. 11. G. Disaster relief dwellings as defined in Land Development Code Section 6.11.112, Disaster Relief Dwellings. General guidelines from FEMA regarding sites for installation of manufactured housing include the following: a. Attempts should be made to establish temporary sites as close as possible to disaster victims’ neighborhoods. (Note: If homeless victims have to be located in areas at a distance from their neighborhoods, and extensive transportation service will probably have to be implemented). b. Site selection should consider environmental, zoning, flood plain, wetlands, etc. rules and restrictions. Certain waivers may be needed. Do not use sites in the Coastal High Hazard Area or FEMA Flood Zone. c. FEMA has no particular preference on the size of the sites. The sites can hold as few as 3-4 units, however approximately 300 units is considered the maximum. d. Utilities should be available or easily installed at the sites. e. Conservatively, plan on six units per acre, however this number could be extended to ten units per acre. f. Generally, homeless victims may be in temporary housing for up to 18 months. County Land Development Code stipulates disaster relief dwellings and communities shall exist for 12 months, with provisions to extend the duration in special circumstances. g. The FEMA preferred manufactured home size is 14 X 60 . Unmet Needs Coordination 1. A major component of any disaster recovery is the private sector. Federal, state and local governments provide whatever resources that are available within budgetary and legal constraints. However, much of the human services response comes from voluntary sources from private, humanitarian organizations as well as from contributions from businesses. 23 RECOVERY 299 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 2. Annex O, Volunteers and Donations, reflects the county’s system of handling volunteers to work in the community. The United Way/Volunteer Center of Hillsborough County is the lead agency for the Volunteer Reception Center which coordinates volunteer resources during disasters. As part of this function, the United Way/Volunteer Center will also have lead responsibility for coordinating volunteer agencies which deal with the unmet needs of disaster victims. As unmet needs become apparent through requests to the EOC, from community relations teams, from elements of government agencies, etc., referrals will be made to appropriate humanitarian or other private non-profit organizations working in the county. 3. There are many humanitarian agencies which will participate in meeting unmet needs. Also, participating agencies will come from among business, trade unions, trade organizations, civic organizations, etc. 4. In this role the United Way/Volunteer Center will: a. Coordinate with volunteer organizations and match the resources that these organizations possess to the area of need within the community. b. Coordinate with municipalities in directing volunteer agencies to provide unmet needs assistance within their jurisdictions. c. Coordinate with state and federal representatives regarding unmet needs activities. d. Ensure appropriate information is provided to ESF #14 (Public Information) about unmet needs activities. 5. Many volunteer agencies specialize in specific areas of recovery such as emergency home repair, crisis counseling, debris removal, food and water distribution, etc. These organizations ensure their personnel are trained in their specialties and as coordinated by the United Way. Volunteers at the Volunteer Reception Center who have specific talents can be directed to applicable agencies which utilize the specialty. 6. Hillsborough County also has a long term recovery committee named Hillsborough Emergency Long Term Recovery Program (HELP). This organization, brings together volunteer resources from private non-profit organizations to assist disaster victims whose needs are not able to be fulfilled by FEMA, or other official means. HELP is comprised of private 24 RECOVERY 300 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 sector non-profit organizations, as well as county agencies including Code Enforcement, Planning & Growth Management / Hazard Mitigation, Health and Social Services Division and Emergency Management. The United Way will utilize HELP in addressing unmet needs in the community. HELP serves as a focal point for donated money and services. Donations may come from businesses or private non-profit organizations, including faith based groups, directed toward victims of a disaster. The organization also can sponsor church or civic associated groups which can provide labor for home repairs. The United Way serves as the fiscal agent for HELP which is organized as a non profit entity under IRS Code 501(c)(3). VI. INFRASTRUCTURE/PUBLIC ASSISTANCE (PA) A. The Director of Emergency Management will serve as the county public assistance coordinator and provide the interface between local agencies and state/federal representatives administering disaster assistance and hazard mitigation programs. EM will coordinate all activities relating to BOCC departments. With regard to other jurisdictions (e.g. municipalities, certain constitutional authorities, other potential applicants), EM will notify them, based on damage assessment results, of available disaster assistance and coordinate initial meetings. (Note: Potential applicants are as pre-identified in the EOC Directory and potential government applicant list. These items are updated as changes occur by the Emergency Management staff.). Once the Request for Public Assistance form is signed, applicants will deal directly with state/federal teams. B. The County Business Services Group will be responsible for financial management with regard to state/federal assistance. They will develop and carry out the necessary administrative procedures to ensure accurate financial transactions, accounting, grants management, document tracking and payroll processing. The Accounting Division of the Clerk of Circuit Court will assist the Business Services Group in grants management and in ensuring appropriate financial accountability is maintained. Business Services maintains a Procedures Manual which contains guidance on documentation and reimbursement procedures for Federal disaster assistance. Each department and agency will ensure their fiscal personnel are trained on these procedures. C. The staff of EM and the Business Services Group will prepare the appropriate correspondence required by state/federal directives. Appropriate summary level payroll and financial records will be maintained by Business Services and the Clerk's Accounting Division. All appropriate logs, formal records and file copies of all expenditures (including personnel timesheets) must be kept by all departments, 25 RECOVERY 301 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 agencies and municipalities in order to provide clear and reasonable accountability and justification for future reimbursements. Emergency Management will maintain appropriate documentation such as summary information, funding agreements, Requests for Public Assistance, quarterly reports, etc. D. Under a major disaster, it may be necessary to hire temporary employees to help manage the federal disaster assistance program. In such cases, EM and the Business Services Group will pursue the hiring of additional personnel in accordance with county procedures with the Human Resources Group. E. EM will insure appropriate local representatives are assigned to assist in the collection of information for the development of Project Worksheets. Representatives will be assigned with expertise in the area to be inspected (e.g. Public Works for roads and bridges, Parks, Recreation & Conservation Department for their facilities, Facilities Management for county buildings, etc.). F. A Presidential Disaster Declaration will provide for reimbursement of a portion of the costs for debris clearance, emergency measures and repairing or replacing eligible damage to public facilities as follows: 1. Category A: Debris Clearance -- removal of debris from privately or publicly owned lands or waters. 2. Category B: Protective Measures -- measures undertaken to preserve public health and safety and to eliminate threats to public or private property (includes sheltering, search and rescue, demolition of unsafe structures, public information on health and safety issues, and actions necessary to remove or reduce immediate threats to public health and safety and property). 3. Category C: Road System -- repair or replacement of existing public roads, streets, and bridges. 4. Category D: Water Control Facilities -- repair, restoration or replacement of flood control, drainage, irrigation works and facilities which are operated and maintained by an eligible applicant and which do not come under the provisions of another statutory authority. 5. Category E: Public Buildings and Equipment -- repair or replacement of existing local and state agency buildings, except for those which are inactive or abandoned. 6. Category F: Public Utilities System -- repair, restoration or replacement of 26 RECOVERY 302 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 water, power and sewage facilities. 7. G. Category G: Other -- repair, restoration or replacement of parks and other recreation facilities, district roads and access facilities, costs associated with temporary facilities, and other costs approved by the Federal Coordinating Officer. Reimbursement Under normal circumstances, FEMA will reimburse not less than 75 percent of the eligible damages to public facilities and services. In the event of a catastrophic emergency, FEMA may reimburse up to 90 percent of the eligible damages incurred. Costs not covered by FEMA must be borne by the state and local government. This cost share ratio will be detailed in the Federal/State Agreement. H. Federal Disaster Assistance Grant Process 1. Applicant’s Briefing a. An Applicant’s Briefing will be scheduled by the State to advise of available assistance and eligibility requirements for obtaining federal assistance. This briefing will be held as soon as possible after the President’s declaration. During the briefing, the state will present the incident period and a description of the declared event. Applicant, work and cost eligibility will be reviewed and the project formulation process will be introduced. The state will also discuss funding options, record keeping and documentation requirements and special considerations issues. b. Within Hillsborough County, potential applicants include Hillsborough County BOCC Departments, municipalities, constitutional officers and certain private non-profit agencies. Applicants should send key representatives who will be involved in working with state and FEMA representatives (e.g. emergency management, public works, finance, risk management, etc.). County Emergency Management will ensure all potential applicants are notified of the Applicant’s Briefing. Subsequent to this briefing, all applicants will deal directly with state/FEMA representatives on public assistance matters. c. Applicants will be asked to complete a Request for Public Assistance (RPA). The RPA is the applicant’s official notification to FEMA of the intent to apply for public assistance. In some cases the 27 RECOVERY 303 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 RPA is submitted at the Applicant’s Briefing. Alternatively, it may be filed electronically to the State. The applicant must submit the form within 30 days of the date of designation of the county for public assistance. Once a RPA has been submitted, the project formulation process can begin. 2. Kickoff Meeting – generally within one week of FEMA’s receipt of an applicant’s Request, FEMA and state representatives will provide a Kickoff Meeting. This meeting is conducted by The FEMA Public Assistance Coordinator (PAC). The purpose of this meeting is to assess the applicant’s needs, discuss disaster related damage and set forth a plan of action for repair of the applicant’s facilities. A State Applicant Liaison provides state specific details on documentation and reporting requirements at this meeting. Representatives from the county that will be involved in this meeting include Aging Services, Animal Services, Code Enforcement, Emergency Management, Facilities Management, Fire Rescue, Health & Social Services, Business Services Group, Parks & Recreation, Public Works, Solid Waste Division and Water Resource Division. Other departments may also be requested to attend. 3. Project Formulation a. Eligible applicants must identify damages by category and sites and provide estimates or actual documentation for completed work. The Project Worksheet (PW) is the primary form used to document scope of work and cost estimates for projects. Projects are categorized as large or small according to a threshold that is adjusted each fiscal year to account for inflation. The applicant is responsible for preparing PWs for small projects. State or FEMA assistance is available, if needed to complete these PWs. PWs for small projects should be submitted within 60 days of the Kickoff Meeting. However, applicants are strongly encouraged to submit PWs as soon as possible to expedite the assistance process. State/FEMA representatives will work with the applicant in preparing PWs for large projects. b. Small projects completed by applicants will be validated by state/FEMA review teams. Typically, about 20% of an applicant’s small projects are assessed in the validation process. However, if significant discrepancies are found in the sample, a second sample of 20% is assessed. If discrepancies are again found in that sample, the applicant will be provided with technical assistance for review of all small projects. (Note: The 20% sample only applies to projects 28 RECOVERY 304 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 submitted within 30 days of the Kickoff Meeting. Small PWs submitted after 30 days are subject to 100% validation). c. 4. Large projects will not be validated. State/FEMA representatives, working with the applicant, are responsible for developing the scopes of work and cost estimates for large projects and submitting the PWs to FEMA for review and processing. Grant Processing a. FEMA and the state share responsibility for making Public Assistance (PA) Program funds available to applicants. FEMA is responsible for approving projects and making the federal share of the approved amount available to the State through a process known as obligation. The state is responsible for providing the state share of the grant amount and for notifying the applicant that funds are available. b. Small Projects. Payment for small projects is made on the basis of the estimate prepared at the time of project approval. The state is required to make payment of the Federal share to the applicant as soon as practicable after FEMA has obligated the funds. Once all small projects are complete, the state must certify that work has been completed in accordance with the approved scope of work on the PW, in compliance with FEMA standards and policies, and that all payments due have been made. This certification does not specify the amount spent on the projects, only that the projects were completed. If the county spends less than the amount approved by FEMA, the federal share will not be reduced to match actual costs. However, if the county incurs costs significantly greater than the total amount approved for all small projects, the county may apply for additional funding. Note that this opportunity applies only to a net cost overrun for all small projects, not to an overrun for an individual project. This policy is based on the fact that small projects with cost underruns typically will offset those small projects with cost overruns. c. Large Projects. Large projects are funded on documented actual costs. Because of the nature of most large projects, work typically is not complete at the time of project approval; therefore, FEMA will obligate grants based on an estimated cost. 29 RECOVERY 305 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Such monies may not be immediately drawn down by the state. Instead, progress payments are made to the applicant as actual costs are documented. Upon completion of a large project, the county must submit documentation to account for all incurred costs. The state is responsible for ensuring that all incurred costs are associated with the approved scope of work and for certifying that work has been completed in accordance with FEMA standards and policies. The state then submits documentation of project costs to FEMA for review. FEMA may conduct a final inspection as part of this review. Once the review is complete, FEMA determines whether funds should be obligated or deobligated for the project. 5. Appeals a. The appeals process is the opportunity for applicants to request reconsideration of decisions regarding the provision of assistance. There are two levels of appeal. The first level appeal is to the FEMA Region 4 Director (RD). The second level appeal is to the Assistant Director at FEMA Headquarters. b. Applicants must file an appeal with the state within 60 days of receipt of a notice of the action that is being appealed. Applicants must provide documentation to support the appeal. This documentation should explain why the applicant believes the original determination is wrong and the amount of adjustment being requested. The state will review the appeal documentation and request additional information if necessary. The state will then prepare a written recommendation on the merits of the appeal and forward that recommendation to FEMA within 60 days of its receipt of the appeal letter or receipt of additional information that it had requested. c. The RD will review the first appeal and within 90 days will take one of two actions: d. • Render a decision on the appeal and inform the state of the decision; or • Request additional information. Normally, the applicant will have 60 days to provide any additional information, and the RD will provide a decision on the appeal within 90 days of receipt of the information. If the appeal is granted, the 30 RECOVERY 306 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 RD will take appropriate action, such as approving additional funding or sending a Project Officer to meet with the applicant to determine additional eligible funding. e. 6. If an appeal is denied by the RD, the applicant may submit a second appeal to the Assistant Director of FEMA. The applicant must submit the appeal to the state within 60 days of receiving the RD’s denial. Project Management a. It is critical to establish and maintain accurate records of events and expenditures related to disaster recovery work. The information required for documentation describes the “who, what, when, where, why, and how much” for each item of disaster recovery work. The county must maintain a financial and record keeping system that can be used to track these elements. The importance of maintaining a complete and accurate set of records for each project cannot be overemphasized. Good documentation facilitates the project formulation, validation, approval, and funding processes. b. All of the documentation pertaining to a project should be filed with the corresponding PW and maintained by the department as the permanent record of the project. These records become the basis for verification of the accuracy of project cost estimates during validation of small projects, reconciliation of costs for large projects, and audits. c. The Federal Office of Management and Budget requires grant recipients to maintain financial and program records on file for three years following final payment. Records of grant recipients may be subject to the provisions of the Single Audit Act. d. There are time limits established for the completion of eligible work. These are set by regulation and are measured from the declaration date of the major disaster or emergency. The initial deadlines are established according to the type of work as shown in the following table: 31 RECOVERY 307 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Completion Deadlines Type of Work Months Debris Clearance 6 Emergency Work 6 Permanent Work 18 The state may grant extensions of the above deadlines in situations of extenuating circumstances. For debris clearance and emergency protective measures, an additional six months may be granted. For permanent restoration work, an additional 30 months may be granted. Justification for extensions should be based on extenuating circumstances or unusual project requirements beyond the control of the applicant. FEMA may review the state’s actions on time extensions on a periodic basis to ensure compliance with the regulations. e. Changes in Scope of Work and Costs 1) During the performance of work on a project, hidden damage, additional work that is necessary to properly complete the project, or certain costs that are higher than those used to make the original estimate for the PW may be discovered. Delays in the work schedule also may increase costs. 2) For large projects, when a change in scope or a need for additional funding is discovered, the county should notify the state as soon as possible. The assumption should not be made that such costs can be reported at the end of the project and that the additional funds will be approved automatically. The request should contain justification for the eligibility of the additional work or costs. If additional damage to the facility is involved, it may be necessary to show how that damage is disaster-related. The state will forward the request to FEMA with a written recommendation. To determine eligibility, FEMA and the state, in cooperation with the local representatives, may conduct a site visit. FEMA will render a decision and notify the state either with an amended PW for 32 RECOVERY 308 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 additional funding or a written denial of the request. f. 7. 3) Small projects are handled differently. Cost overruns are not handled on a project-by-project basis; rather, the applicant may request supplemental funding for a net cost overrun on all small projects by submitting an appeal through the state to FEMA. An appeal should be submitted only when the total costs for all small projects significantly exceed the total cost approved for all small projects. The appeal must be submitted within 60 days of the completion of all of that applicant’s small projects. The appeal must include documentation of actual costs of all the projects, including projects with underruns as well as those with overruns. 4) Except when an appeal is to be submitted, cost documentation for small projects does not need to be submitted to FEMA, but should be retained for three years after final completion. The state need only certify that all work was completed in accordance with the approved PWs. Progress reports on all projects are required to be submitted to DEM on a quarterly basis. The report will include information on amount of money provided the county, the amount still due to the county, time extensions, appeals, percent completion and remarks. Final Inspections After all projects have been completed, a project summary must be submitted by the subgrantee to the SCO. State/federal inspectors will then conduct a final inspection of a large project to verify its completion within the scope of work. Final inspection documents will be prepared and forwarded to the FCO so that any closing supplements can then be prepared. A small project will only require a certification of completion form stating that the work has been completed. Some small projects may be inspected on a random basis for completion. 8. Audits Public assistance grant recipients are required to comply with the provisions set forth under the Single Audit Act of 1984 (Public Law 98-502), 33 as amended in 1996. The act RECOVERY 309 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 requires grant recipients expending $500,000 or more in Federal funds in a fiscal year ending after December 31, 2008 to perform a single audit. Even though a single audit must be performed, grant recipients also are subject to additional audits by the FEMA Office of the Inspector General and state auditors for items not covered by the single audit. Specific documentation and procedures are based on the requirements of the Federal Office of Management and Budget whereby grant recipients must maintain financial and program records for three years following final payment. VII. HAZARD MITIGATION A. General Hazard mitigation is a continuous process in which several mitigation programs have been merged together into a single unit. This merging of mitigation programs helps institutionalize procedures to emphasize pre-disaster activities that mitigate the loss of life and property, as well as to identify potential post disaster mitigation opportunities. This results in more focused programs, improved coordination and ultimately reduced costs for safer and healthier communities. The principle of ongoing mitigation programs and activities can be divided into two functional groups, pre-and post-disaster. B. Post disaster mitigation is handled under the Hazard Mitigation Grant Program (HMGP) which provides grants to states and local governments to implement longterm hazard mitigation measures after a major disaster declaration. Authorized under Section 404 of the Stafford Act, HMGP was created to reduce the loss of life and property due to natural disasters. The program enables mitigation measures to be implemented during the immediate recovery from a disaster. See paragraph VII. H for more information on post disaster mitigation. C. Included among pre-disaster programs are: 1. National Flood Insurance Program (NFIP) – The National Flood Insurance Program provides flood insurance to communities that agree to implement land use planning and construction requirements to reduce flood damage in their jurisdiction. These land use and construction requirements apply to all new construction and substantial improvements to existing structures in the community’s Special Flood Hazard Areas. 2. Community Rating System (CRS) – The Community Rating System is an integral part of the NFIP. The CRS provides incentives to communities, 34 RECOVERY 310 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 through reduced flood insurance premiums, that go beyond the minimum flood plain management requirements established through the NFIP. D. Also there are four other pre-disaster programs as follows: 1. Flood Mitigation Assistance (FMA) Program – FMA provides funding to assist states and communities in implementing measures to reduce or eliminate the long-term risk of flood damage to buildings, manufactured homes, and other structures insurable under the NFIP. There are three types of grants available under FMA for NFIP participating communities: • • • FMA Planning Grants are available to states and communities to prepare Flood Mitigation Plans. FMA project grants are available to implement measures to reduce flood losses, such as elevation, acquisition, or relocation of NFIP – insured structures. States are encouraged to prioritize FMA Funds for applications that include repetitive loss properties; these include structures with two or more losses with a claim of at least $1,000 within any ten year period since 1978. Technical Assistance Grants are for states to help administer the FMA program and activities. Up to 10% of project grants may be awarded to states for technical assistance. 2. Pre-Disaster Mitigation (PDM) Program - This program provides funds to states and local governments for hazard mitigation planning and the implementation of mitigation projects prior to a disaster event. Funding these plans and projects reduces overall risks to the population and structures, while also reducing reliance on funding from actual disaster declarations. PDM grants are awarded on a competitive basis and without reference to state allocations, quotas or other formula-based allocation of funds. 3. Repetitive Flood Claims (RFC) Program – Up to $10 million is available annually for FEMA to provide RFC funds to assist states and local governments reduce flood damages to insured properties that have had one or more claims to the NFIP. An application may be submitted for RFC funding if neither the Applicant nor the subapplicant can currently meet the FMA non-Federal share requirement. For RFC, FEMA may contribute up to 100% of the project cost. The application and the subapplication must include certification (e.g., signed letter from an authorized local government official) explaining why the FMA cost-sharing requirement cannot be met. If a project to mitigate this particular property was previously identified on a subapplication for Hazard Mitigation Assistance (HMA) funding and the 35 RECOVERY 311 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 project was not funded, the applicant or subapplicant will be requested to provide an explanation why the 25 percent non-Federal cost share is no longer available for this project. 4. Severe Repetitive Loss (SRL) Program: The SRL program differs from FEMA’s other mitigation grant programs in that those property owners who decline offers of mitigation assistance will be subject to increases to their insurance premium rates. Furthermore, prior to submitting a grant application to FEMA, applicants and sub-applicants must consult, to the extent practicable, with the property owner to select the most appropriate project type for that property to meet all programmatic, state and local requirements. Any mitigation offer made under the SRL program remains open and available to the property owner as long as the SRL program exists, subject to the availability of funds. In the event that the property owner does not accept a mitigation offer, the property owner may appeal to FEMA the insurance premium rate increase under certain conditions. Properties eligible for inclusion in a subapplication for SRL must be identified on the FEMA-validated severe repetitive loss property list. A SRL property is defined as a residential property that is covered under a NFIP flood insurance policy and: a. Has at least four NFIP claim payments (including building and contents) over $5,000 each, and the cumulative amount of such payments exceeds $20,000; or b. For which at least two separate claims payments (building payments only) have been made with the cumulative amount of the building portion of such claims exceeding the market value of the building. For both a. and b. above, at least two of the referenced claims must have occurred within any ten year period and must be greater than ten days apart. The federal cost share for SRL projects is 90%. E. Local Mitigation Strategy (LMS) 1. The LMS is a single, unified mitigation process for the whole community. It is a joint effort of the county and municipalities which will allow them to: • • • Maintain compliance with the Federal Disaster Mitigation Act. Save lives and property by reducing vulnerability to natural disasters; Receive more post disaster funding more quickly by pre-identifying mitigation projects; 36 RECOVERY 312 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 • • • • • Save money because the costs of mitigation are less than the costs of recovery and rebuilding; Receive funding to meet existing State planning requirements; Improve existing county and city partnerships through the sharing of resources; Develop a community-wide mitigation plan; and Develop and implement strategies that strengthen their communities. The LMS is an ongoing process which is managed for the county and municipalities by the County LMS Working Group. This group will coordinate with the state as required on mitigation matters. 2. F. State Mitigation Strategy – This document meets the federal requirement for a State Hazard Mitigation Plan (pursuant to Section 322 of the Stafford Act) and the Flood Mitigation Plan (pursuant to Section 553 of the National Flood Insurance Program Reform Act of 1994) while incorporating a strategic vision for hazard mitigation and long term redevelopment. This document outlines the state’s overall mitigation priorities. County Hazard Mitigation Focus, Responsibilities and Coordination Process 1. The primary focus of the county's hazard mitigation efforts is on hurricanes, other causes of flooding and hazardous materials accidents. The hazards caused by hurricanes/coastal storms include storm surge, inland and riverine flooding and winds. Hazardous materials planning is addressed in Annex J. The lead agency for coordinating hazard mitigation activities within the county for pre-disaster and post-disaster is the Hazard Mitigation Section under the County Planning & Growth Management Department. The primary supporting agency is the Emergency Management Department. 2. The Manager of the Hazard Mitigation Section oversees the Local Mitigation Strategy (LMS) Working Group. The LMS Working Group consists of the County Hazard Mitigation Section, Emergency Management and emergency management/hazard mitigation representatives from Tampa, Plant City, Temple Terrace and other entities that participate. The LMS Working Group acts under the guidance of the County Disaster Recovery Committee. The LMS Working Group assesses risks within the county and maintains an updated list of potential mitigation initiatives that will reduce risks associated with hazards that are most likely to occur in respective communities. It is also through this group and the Hillsborough Emergency Long Term Recovery Program (HELP) Committee that potential applicants are notified of hazard mitigation opportunities when they arise. 37 RECOVERY 313 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 3. G. Emergency Management and the Hazard Mitigation Section coordinate training opportunities involving mitigation. Training is accomplished through FEMA and State training courses as well as through conferences and associations. Those working in mitigation are encouraged to take advantage of EMI mitigation courses. Conferences providing mitigation training include the Governor’s Hurricane Conference and the Florida Emergency Preparedness Association (FEPA) Annual Conference. Associations include the Florida Floodplain Managers Association (FFMA), Association of Flood Plan Managers (ASFPM) and Florida Alliance for Safe Homes (FLASH). County Hazard Mitigation System 1. Hazard mitigation activities are those that avoid or reduce the probability of a disaster occurrence or minimize the potential property damage and/or loss of life due to a natural or man-made hazard. Hazard mitigation activities require continuous review and planning by many county agencies to effectively respond to increased growth in hurricane-vulnerable areas and flood zones, as well as overall vulnerability to the various natural and manmade hazards. The Local Mitigation Strategy (LMS) provides detailed information on the county’s mitigation program. 2. Specific peacetime hazards perceived as being a potential threat to Hillsborough County as addressed in the LMS include: a. b. c. d. e. f. g. h. i. j. k. l. 3. Hurricanes and Tropical Storms (Including wind and surge) Thunderstorms Floods/Severe Rain Events Erosion Winter Storms/Freezes Droughts Sinkholes Urban/Wild land Fires Hazardous Materials Dam Failures Domestic Preparedness Utility Failure/Power Outages The Planning & Growth Management Department (PGM) coordinates the overall effort to address hazard mitigation with regard to community development and land use management. The PGM staff identifies problems with existing regulations or practices regarding community growth and development that reduce the effectiveness of those regulations with regard to 38 RECOVERY 314 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 avoiding or reducing vulnerability to natural and man-made hazards. Where applicable, the staff recommends appropriate local legislation to the BOCC through the County Administrator to reduce the risk to life and property in areas vulnerable to the impact of natural and man-made hazards. 4. The Planning & Growth Management Department is also responsible for the county's post disaster redevelopment plan and maintenance to ordinance 9320 (also known as the Post-Disaster Redevelopment Ordinance). The county has a post-disaster redevelopment ordinance which addresses actions to be taken with regard to redevelopment after a disaster. This ordinance designates a Redevelopment Task Force composed of community leaders in the public and private sectors to address redevelopment issues. 5. The post disaster redevelopment plan will be updated by PGM as required. Lessons learned from a disaster will mandate a review and update of the plan. 6. Selected government departments and agencies at the municipal, county and state level are responsible for identifying problems with existing development regulations or practices and developing hazard mitigation policies. Functional areas and departments/agencies responsible for them within Hillsborough County are as follows: a. Land use - county and municipal planning and zoning departments, building departments, and Hillsborough County City - County Planning Commission. b. Construction practices (building codes) - county and municipal building departments, county and municipal planning and zoning departments. c. Transportation improvements - Florida Department of Transportation, county and municipal planning and zoning departments, county and municipal public works departments and the Metropolitan Planning Organization. d. Economic development activities - Planning & Growth Management, Economic Development Department and Chambers of Commerce. e. Water management - Southwest Florida Water Management District, Tampa Bay Water, county and municipal public utilities departments. 39 RECOVERY 315 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 f. Flood mitigation - county and municipal building departments, county and municipal planning and zoning departments, county and municipal public utilities departments, county and municipal engineering departments. g. Law enforcement - Sheriff's Office and municipal police departments. h. Building inspections - county and municipal buildings departments, county and municipal code compliance and enforcement departments. i. Zoning enforcement - County and municipal planning and zoning departments, county and municipal code enforcement departments. j. Special public construction projects - Engineering services elements, Public Utilities and municipal public works departments. 7. Municipalities are responsible for review of their city rules, regulations and ordinances regarding hazard mitigation to make appropriate recommended changes through their mayors to the municipal governing bodies. 8. All directors of county and municipal departments and constitutional authorities are responsible for hazard vulnerability reviews and mitigation planning within their own areas of responsibility. 9. The Planning & Growth Management Department and Emergency Management act as coordinators for hazard vulnerability review and mitigation planning on a county-wide basis. They will notify the State Division of Emergency Management of mitigation problems affecting the county. 10. Mechanisms available to carry out hazard mitigation policy development and implementation include zoning codes, building codes, subdivision regulations and development of regional impact (DRI) reviews. The Hillsborough County City-County Planning Commission (HCCCPC) reviews developments for compliance with Comprehensive Plans. County and municipal planning and zoning departments review developments for zoning compliance. Zoning Hearing Masters hear rezoning applications at public hearings and make recommendations to the applicable governing body for final determination. 40 RECOVERY 316 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 11. A continuing effort must be made to develop plans, policies and ordinances to regulate post-disaster reconstruction in order to reduce future risk levels. Local planning agencies are primarily responsible for this function. Assisting in this effort are building departments, budget departments, real estate departments, Emergency Management and the City-County Planning Commission. 12. The directors of each city and county department, constitutional authorities and chiefs of each fire department, the Sheriff and city police chiefs are responsible for identifying sites that they observe within their jurisdiction and area of expertise that pose a risk to people and their activities due to natural or technological hazards. They will review all elements of the CEMP to ensure that hazard mitigation considerations are effective for their area of expertise and responsibility. 13. HCCCPC is responsible for ensuring that hazard mitigation considerations are addressed in the comprehensive planning process regarding land use. The HCCCPC will work closely with the Tampa Bay Regional Planning Council, the Southwest Florida Water Management District, county and municipal officials and all governmental and private entities involved in land use planning. 14. County and municipal planning and zoning departments are responsible for implementing Comprehensive Plan policies and for the development of ordinances and for regulations necessary for their implementation. Responsibilities of planning and zoning departments in this area include: a. Developing land development regulations, or initiating amendments to existing regulations, to decrease risk to residents and property from natural and technological hazards. b. Changing and implementing regulations that govern the location and type of development and the design and construction of buildings in hazard prone areas. c. Identifying state and regional hazard mitigation policies and programs that affect local growth and development, and ensuring such policies are considered at the local level. d. Providing input, as deemed appropriate, into the development of state and regional hazard mitigation policies and programs. 41 RECOVERY 317 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 15. Land use and site review regulations that encourage hazard mitigation planning include the following: a. b. c. d. 16. Land development regulations Development reviews for compliance with Comprehensive Plans Development of Regional Impact (DRI) reviews County participation in the National Flood Insurance Program. Regulations for the design, construction and maintenance of buildings and structures that encourage hazard mitigation planning include: a. b. c. d. e. Building codes Building inspection and code ordinances Flood damage control ordinances Subdivision regulations State radon building rules compliance and enforcement 17. The Planning & Growth Management Department and Emergency Management are responsible for providing public information programs that address hazards confronting the county. The Director, Communications Department provides support to the public information program with the expertise, assistance and links to the broadcast and print media. 18. Public workshops and hearings at the regional and state levels provide a medium by which local governments will have input concerning the development of regional and state mitigation policies and programs. 19. Whenever federal hazard mitigation funds are made available, Emergency Management and Planning & Growth Management will notify applicable county departments, the municipalities and any other pertinent public or private nonprofit entities. Projects included in the Local Mitigation Strategy will be used as the baseline for funding received. The LMS Working Group will select a final prioritized list and submit it to the state for consideration. 20. Planning & Growth Management / Building Services will ensure that local mitigation goals are met when addressing regular and emergency building permits. In this process Building Services Division will coordinate with state agencies involved in the emergency permitting process. 21. Government entities within Hillsborough County are in good standing with the National Flood Insurance Program. Additionally, the Hillsborough County Board of County Commissioners, the City of Tampa and the City of 42 RECOVERY 318 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Temple Terrace participate in the Community Rating System as administered through by Insurance Service Office, Inc. (ISO). 22. Hillsborough County has established a public outreach program that is a community-wide effort and includes participants from all jurisdictions. An Outreach Committee implements the program in a process that exceeds minimum requirements outlined within the National Flood Insurance Program, Community Rating System Coordinator’s Manual. The Committee reviews annual activities that may be implemented to increase the awareness of the community regarding flooding hazards. Goals that are used to direct the Outreach Committee are: • • • Inform residents about the flood hazard and flood protection methods Inform residents about the availability and desirability of flood insurance Inform residents about the county’s flood warning system and safety precautions Additionally, the County LMS Working Group reviews hazards that impact the county. In this process, various mitigation efforts are reviewed to better understand hazards that have a potential of effecting daily lives. This Committee also reviews funding alternatives, which include (not an exhaustive list): • • • Local funds Hazard Mitigation Assistance grants Local Community Development Block Grants Hillsborough County also works to promote hazards awareness through the county’s Hazard Mitigation Program. The program augments existing programs through partnering with other organizations. Partnerships assist in obtaining support in building fortified structures and in sponsoring local exhibits, expositions and commercial “Home Shows.” 23. H. Any mutual aid to assist in post-disaster recovery activities, including the administration of substantial damage/substantial improvement determinations under the NFIP, would be administered under the Statewide Mutual Aid Agreement or through a direct request to FEMA following a disaster declaration. Post-Disaster Mitigation 43 RECOVERY 319 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 1. Federal. For each presidentially declared disaster, a Deputy Federal Coordinating Officer for Mitigation will be appointed. This coordinating officer will have a staff composed of hazard mitigation and flood plain management specialists. One of the major tasks of this coordinating officer is to ensure that mitigation disaster operations are integrated and unified with state and local recovery efforts. 2. State. A State Hazard Mitigation Officer will be appointed by the Deputy State Coordinating Officer and will be responsible for implementing all post-disaster mitigation activities. The State Hazard Mitigation Officer, will work in concert with the Deputy Federal Coordinating Officer for Mitigation to assure that the state is aware of, and takes advantage of, all available mitigation opportunities. These two coordinating officers will develop a mitigation strategy paper which will provide guidance in the use of state and federal funds for mitigation purposes. 3. Local. The Hazard Mitigation Section will be the lead county agency in coordinating post-disaster mitigation activities. In addition, Emergency Management will insure all county agencies are fully informed of mitigation opportunities that exist as part of the project worksheet process. The County LMS Committee, consisting of county and municipal representatives will serve in an advisory role for county and municipal mitigation efforts. This Committee will coordinate post-disaster mitigation activities with state and federal mitigation officers and with the Redevelopment Taskforce as identified within Ordinance 93-20 and annually updated.. 4. Joint Field Office. Federal and state hazard mitigation elements will be part of the Joint Field Office when established by FEMA and the state. Federal and state mitigation personnel will advise county and municipal representatives on mitigation activities and initiatives. 5. Mitigation Assistance to Local Citizens. a. Individual Assistance. This program is designed to fund low cost activities which can be used to reduce future disaster losses to residential structure. The minimization program offers grants to eligible homeowners based on 25% of the total Individual and Family Grant award received by the homeowner with a maximum award of $5000. b. Technical Assistance. The State Mitigation Officer will designate staff to support mitigation outreach at Recovery Centers. The State 44 RECOVERY 320 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 Mitigation Officer will establish and designate staff to provide technical assistance on mitigation to affected homeowners. If requested, building inspectors from the Building Services Division will work with state representatives assigned to these centers. Other representatives in these centers may include FEMA, the State Department of Environmental Protection and other interested agencies. 6. Public Assistance Program Section 406 of the Stafford Act provides for direct federal assistance for repairs and improvements to eligible damaged public facilities. Mitigation measures (improvements) must be identified in the project worksheets. The State Hazard Mitigation Officer will be responsible for the following: 7. a. Conduct a briefing for state-federal Public Assistance inspector teams to ensure the inspectors will identify and include mitigation measures in the project worksheets wherever possible. b. Conduct a briefing to local jurisdictions as part of the Public Assistance briefing to inform applicants of the mitigation opportunities available through the 406 program. c. Provide technical assistance to Public Assistance engineers and review teams to help identify and maximize mitigation opportunities. d. Administer the State Hazard Mitigation Grant Program. Hazard Mitigation Grant Program (HMGP) Authorized under Section 404 of the Stafford Act, the Hazard Mitigation Grant Program provides grants to States and local governments to implement long-term hazard mitigation measures after a major disaster declaration. The purpose of the program is to reduce the loss of life and property due to natural disasters and to enable mitigation measures to be implemented during the immediate recovery from a disaster declaration. The purpose of the program is to reduce the loss of life and property due to natural disasters and to enable mitigation measures to be implemented during the immediate recovery from a disaster. HMGP funding is only available in states following a Presidential disaster declaration. Eligible applicants are: 45 RECOVERY 321 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 • • • State and local governments Indian tribes or other tribal organizations Certain private non-profit organizations Individual homeowners and businesses may not apply directly to the program; however a community may apply on their behalf. HMGP funds may be used to fund projects that will reduce or eliminate the losses from future disasters. Projects must provide a long-term solution to a problem, for example, elevation of a home to reduce the risk of flood damages as opposed to buying sandbags and pumps to fight the flood. In addition, a project’s potential savings must be more than the cost of implementing the project. Funds may be used to protect either public or private property or to purchase property that has been subjected to, or is in danger of, repetitive damage. 8. County Mitigation Assessment a. The Hazard Mitigation Section has primary responsibility for coordinating the mitigation assessment function during post-disaster activities. Emergency Management will assist Hazard Mitigation in the coordination function. Municipalities will coordinate mitigation assessment within their jurisdiction. b. The county departments which will provide the mitigation assessment teams are Public Works, Water Resource Division, Parks, Recreation & Conservation and Facilities Management. Teams from these departments will work with federal and state review teams to ensure all potential mitigation opportunities are included in project worksheets for infrastructure projects within each department’s area of expertise. Departments will ensure that mitigation assessment personnel are trained in areas of expertise through applicable training courses and on the job training to be fully aware of mitigation actions that can be incorporated in project worksheets. c. Coordination of mitigation assessment will usually be accomplished at the EOC. The Manager, Hazard Mitigation, in coordination with Emergency Management, will ensure county departments’ representatives are assigned as mitigation assessment teams to join up with federal and state review teams. This Manager will provide assigned personnel with reporting instructions to meet with state and federal counterparts. 46 RECOVERY 322 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 I. d. Mitigation information gathered by the county mitigation teams will be provided to the Hazard Mitigation Section. The Hazard Mitigation Section will accumulate the data provided by the assessment teams to formulate appropriate mitigation initiatives. As a part of this process, the Hazard Mitigation Section will review the LMS Initiatives Action Table and revise respective priorities as appropriate. Similarly, the municipalities will follow the same process. The LMS Working Group will thereupon revise, as necessary the overall priorities on the countywide list of projects listed within the LMS document. e. Resources for mitigation teams (e.g. data, equipment and vehicles) will be allocated from the inventories of the individual departments involved. It is assumed that sufficient resources (personnel and equipment) exist within county departments responsible for mitigation assessment listed in paragraph 8b above. Inventories are the same as used by these departments on a day to day basis and are monitored by the Departments. The Manager, Hazard Mitigation, will coordinate availability of resources with all involved. Any resource shortfalls will be requested from the state EOC. f. The Manager, Hazard Mitigation, Section will be responsible for forwarding applications for hazard mitigation funding to the state and federal government. Procedures for determining projects to be funded are reflected in paragraph VII.I below. g. As reflected in Annex N, County Communications is the primary responsible agency for all public information (ESF #14). During post-disaster and redevelopment operations, this information will include the dissemination of county, state and federal hazard mitigation information. This dissemination will be provided from the EOC as well as Disaster Recovery Centers and Joint Information Centers, if activated. Mitigation Grant Process The financial guidelines identified within the Basic Plan are principles that will also be followed for Hazard Mitigation. In the event distinct procedures are not provided through the State or Federal Government for disaster mitigation funds for pre- or post-mitigation activities involving acquisitions, elevations/rehabilitations or construction of structures, financial and project management practices identified under the Community Development Block Grant process will be followed. Authority to request approval of mitigation grant applications will be made through 47 RECOVERY 323 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 the respective jurisdictions to ensure an allocation of local funds is committed to projects. Local funds required for funding matches may be met through local Community Development Block Grants, capital or planning funds earmarked for a particular project, or local disaster assistance line-item funding. Financial records and grant records will be managed by the local entity awarded the grant. Records will be kept as required through local and state auditing requirements and as prescribed through the grant contract. Grant funds will be sought by the Local Mitigation Strategy Working Group. This Working Group assesses mitigation programs and develops potential funding sources (contained in the Local Mitigation Strategy). The Working Group develops potential mitigation initiatives to be adopted by respective local governments. The projects will reduce risks associated with hazards that are most likely to occur in respective communities. The Local Mitigation Strategy Projects Table identifies more than 100 projects with a Priority 1 classification and totaling more than $100 million. In any funding cycle, it is recognized that there will be only a fraction of the total funding that will be available for hazard mitigation implementation. To provide structure in prioritizing the projects for implementation, the following project selection process will be followed: 1. Upon notification of the availability of mitigation funding for LMS projects, the LMS Working Group shall notify the Disaster Recovery Committee and county local governments of the amount of funding that is available and any program purposes, requirements and restrictions that are encumbered with the award. Disaster assistance notifications that are sent to the Emergency Management Department will be forwarded to the LMS Working Group for discussion and subsequent processing. 2. Local governments shall have 21 days in which to recommend projects for consideration of funding. Project requests cannot exceed the total available funding amount. 3. Within 30 days of receiving the project requests from the local governments, the LMS Working Group, based on a review of the project requests, shall recommend the projects that are to be implemented with the identified funding. 4. In the review of the recommended projects, the LMS Working Group shall give first consideration to projects that meet the 48 RECOVERY 324 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 following criteria: VIII. a. Is the proposed measure warranted by the countywide vulnerability analysis? b. If accomplished, would essential/critical services? c. Is the project consistent with Growth-Management or Floodplain management Plans? d. Is the measure a long-term improvement? e. Is the measure consistent with Local Mitigation Strategy’s goal and objectives? Projects not within the “Table” may be considered; however, the LMS Working Group will rank respective projects and may require the local government to provide additional information to demonstrate the project’s consistency with approval local mitigation goals and objectives. the measure enhance LONG TERM REDEVELOPMENT ACTIVITIES A. B. Long term recovery efforts focus on community redevelopment and restoring the economic viability of the disaster area(s). The redevelopment phase requires a substantial commitment of time and resources by both governmental and nongovernmental organizations. Much of this commitment has been identified within the County’s Post Disaster Redevelopment Plan / Strategy (PDRP). Such redevelopment activities are identified within the PDRP and are anticipated to be used following a catastrophic event that has caused substantial, long term damages over a very large area. These efforts include, but are not limited to: 1. Long term restoration of public infrastructure and social services damaged by the emergency; 2. Re-establishment of an adequate supply of housing to replace that which was destroyed; 3. Restoration of jobs that were lost; and 4. Restoration of the economic base of the disaster area(s). The State Division of Housing and Community Development administers a variety 49 RECOVERY 325 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 of programs that support pre-disaster and post-disaster mitigation activities. These programs include, but are not limited to, a residential construction mitigation program and a resource identification strategy. These programs are designed to help minimize the impact needs of disasters and to address local unmet needs identified after a disaster. 50 RECOVERY 326 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PART IV, GLOSSARY OF TERMS ACS – Auxiliary Communications Service AFB – Air Force Base ALF – Adult Living Facility ALS – Advanced Life Support ARC – American Red Cross ARES – Amateur Radio Emergency Service ASCS – Agricultural Stabilization and Conservation Service ATF – Alcohol, Tobacco and Firearms AT&T – American Telephone and Telegraph Company BLS – Basic Life Support BOCC – Board of County Commissioners CAC – Citizen Action Center CAMEO – Computer-Aided Management of Emergency Operations CAP – Civil Air Patrol CB – Citizen’s Band CCC – Citizens Corps Councils CCE – Community Care for the Elderly CCST – Community Crisis Support Team CDC – Center for Disease Control CERT – Community Emergency Response Team CFR – Code of Federal Regulations CISD – Critical Incident Stress Debriefing COE – Corps of Engineers COOP – Continuity of Operations Plan CRC – Citizens Response Center CRS – Community Rating system CSA – Count Staging Area DART – Disaster Animal Response Team DHHS – Department of Health and Human Services DMAT – Disaster Medical Assistance Teams DMS – Debris Management Sites DOC – Disaster Operations Center (Red Cross) DOD – Department of Defense DRC – Disaster Recovery Center DRI – Development of Regional Impact DTC – Disaster Transportation Coordinators EARS – Emergency Animal Rescue Service EAS – Emergency Alert System EBS – Emergency Broadcast System ECO – Emergency Coordinating Officer EDC – Emergency Dispatch Center EDICS – Emergency Deployable Interoperable Communications System EIS – Emergency Information System EHS – Extremely Hazardous Substances Page 1 of 5 327 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PART IV, GLOSSARY OF TERMS EM – Emergency Management EMPC – Emergency Medical Planning Council EMS – Emergency Medical Services EMT – Emergency Medical Technician EOC – Emergency Operations Center EPC – Environmental Protection Commission EPG – Emergency Policy Group ERT – Emergency Response Team ERV – Emergency Response Vehicle ESATCOM – Emergency Satellite Communications ESF – Emergency Support Function FACA – Florida Animal Control Association FCC – Federal Communications Commission FCO – Federal Coordinating Officer FDACS – Florida Department of Agriculture & Consumer Services FDCA – Florida Department of Community Affairs FDCF – Florida Department of Children and Families FDEM – Florida Division of Emergency Management FDEP – Florida Department of Environmental Protection FDLE – Florida Department of Law Enforcement FDOF – Florida Department of Forestry FDOT – Florida Department of Transportation FEMA – Federal Emergency Management Agency FFCA – Florida Fire Chief’s Association FFWC – Florida Fish and Wildlife Conservation Commission FIMA – Federal Insurance and Mitigation Administration FIND – Florida Interfaith Network for Disasters FLNG – Florida National Guard FL TF-3 – Tampa Bay Regional Urban Search and Rescue Team FMA – Flood Mitigation Assistance FNARS – FEMA National Radio System FSA – Farm Service Agency GAR – Governor’s Authorized Representative GATV – Government Access Television GETS – Government Emergency Telecommunications System GIS – Geographic Information Service HAHF – Hillsborough Animal Health Foundation HART – Hillsborough Area Regional Transit Authority Hazmat – Hazardous Material HCCCPC – Hillsborough County City – County Planning Commission HCFR – Hillsborough County Fire Rescue HCSO – Hillsborough County Sherriff’s Office HCVMS – Hillsborough County Veterinary Medical Society HELP – Hillsborough Emergency Long Term Recovery Program Page 2 of 5 328 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PART IV, GLOSSARY OF TERMS HMGP – Hazard Mitigation Grant Program HIPAA – Health Insurance Portability and Accountability Act HIT - Hazardous Incident Team HMERP – Hazardous Materials Emergency Response Plan HMRT – Hazardous Materials Incident Response Team HSPD – Homeland Security Presidential Directive HTV – Hillsborough Television HUD – Department of Housing and Urban Development HURREVAC – Hurricane Evacuation (Computer Program) IA – Individual Assistance IAO – Individual Assistance Officer ICS – Incident Command System IFAS – Institute of Food and Agricultural Services IRS – Internal Revenue Service I-SAT – Initial Safety Assessment Team ISO – Insurance Service Office IT – Information Technology ITS – Information and Technology Services JCSE – Joint Communications Support Element JCSS – Joint Communications Support Squadron JFO – Joint Field Office JIC – Joint Information Center LAN – Local Area Network LEPC – Local Emergency Planning Committee LIHEAP – Low Income Energy Assistance Program LMS – Local Mitigation Strategy LNG – Liquefied Natural Gas LPN – Licensed Practical Nurse LSA – Logistics Staging Area MARC – Mutual Aid Radio Communications MARPLOT – Mapping Application for Response Planning MARS – Military Affiliate Radio System MASA – Mutual Aid Staging Area MASH – Medical Animal Shelter MCF – Message Control Form MDMCP – Medical Director for Mass Casualty Planning MED – Medical MERT – Medical Emergency Response Team MGT – Management MHZ – Megahertz MMRS – Metropolitan Medical Response System MOSI – Museum of Science and Industry MRC – Medical Reserve Corps MSCA – Military Support to Civil Authorities Page 3 of 5 329 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PART IV, GLOSSARY OF TERMS MSO – Marine Safety Office NAT – Needs Assessment Team NCS – National Communications System NDMS – National Disaster Medical System NFIP – National Flood Insurance Program NGO – Non-Government Organization NHC – National Hurricane Center NIMS – National Incident Management System NIMSCAST – NIMS Compliance Assistance Support Tool NLT – Network Level Testing NOAA – National Oceanic and Atmospheric Administration NOK – Next-of-kin NSEP – National Security and Emergency Preparedness NWS – National Weather Service PA – Public Address PC – Personal Computer PCPD – Plant City Police Department PCS – Personal Communications Service PDM – Pre-Disaster Mitigation PFD – Personal Flotation Device P&GM – Planning & Growth Management PIO – Public Information Officer P.L. – Public Law POD – Point of Distribution PSA – Public Service Announcement PSN – People with Special Medical Needs PW – Project Worksheet RACES – Radio Amateur Civil Emergency Services RD – Regional Director RDSTF – Regional Domestic Security Task Force RIAT – Rapid Impact Assessment Team RN – Registered Nurse RPA – Request for Public Assistance RRT – Rapid Response Team RV – Recreation Vehicle S&R – Search and Rescue SART – State Agricultural Response Team SBA – Small Business Administration SCO – State Coordinating Officer SEOC – State Emergency Operations Center SERT – State Emergency Response Team SHARES – Shared Resources SITREP – Situation Report SLOSH – Sea Lake and Overland Surge From Hurricanes (Storm Surge Prediction Model) Page 4 of 5 330 HILLSBOROUGH COUNTY CEMP SEPTEMBER 2010 PART IV, GLOSSARY OF TERMS SOC – Sheriff Operations Center SOP – Standard Operating Procedure SWAT – Special Weapons and Tactics SWP – State Warning Point TBHMERP– Tampa Bay Hazardous Materials Emergency Response Plan TBRPC – Tampa Bay Regional Planning Council TDD – Telecommunications Device for the Deaf TECO – Tampa Electric Company TFR – Tampa Fire Rescue TGH – Tampa General Hospital TIA – Tampa International Airport TIP – Transport International TPD – Tampa Police Department TSAR – Tactical Search and Rescue TSP – Telecommunications Service Priority TTPD – Temple Terrace Police Department UCH – University Community Hospital UHF – Ultra High Frequency U.S.C.G. – United States Coast Guard USDA – United States Department of Agriculture USF – University of South Florida USMC – United States Marine Corps VDC – Volunteer and Donations Center VHF – Very High Frequency VIP – Very Important Person VIPS – Volunteers in Police Service VMAT – Veterinary Medical Assistance Team VRC – Volunteer Reception Center WMD – Weapon of Mass Destruction Page 5 of 5
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