Animal Health Diagnostic Center
Animal Health Diagnostic Center College of Veterinary Medicine, Cornell University In Partnership with the NYS Dept of Ag & Markets US Postal Service Address: PO Box 5786 Ithaca, NY 14852-5786 Laboratory Operations Phone: Fax: Web: E-mail: 607-253-3900 607-253-3943 diagcenter.vet.cornell.edu [email protected] Courier Service Address: 240 Farrier Rd Ithaca, NY 14853 Medical Records Frequently Asked Questions The Medical Records staff is available to help with a variety of questions and issues. Our staff consists of Linda, Jen, Angela, Lindsey and Lisa who have 33 years of combined service to the Diagnostic Center. Below are answers to the most frequently asked questions: Are you open on Saturdays? Yes, Medical Records is open from 9am to 12pm on Saturdays. What is the address for sending samples? If samples are being sent thru either FedEx of UPS: Animal Health Diagnostic Center, 240 Farrier Rd, Ithaca, NY 14853. If samples are being sent thru the Postal Services: Animal Health Diagnostic Center, PO Box 5786, Ithaca, NY 14852 Where are you located? We are located on the Cornell University campus, near the Hospitals for Animals that are a part of the College of Veterinary Medicine. Map Are results available on line? Yes, pass word protected results are available by following this link: http://ahdc.vet.cornell.edu/myaccount/ahdc_portal.aspx Where can I find a general submission form? http://ahdc.vet.cornell.edu/submission/ Where can I find a Histopathology submission form? Page 1 of 3 Animal Health Diagnostic Center College of Veterinary Medicine, Cornell University In Partnership with the NYS Dept of Ag & Markets US Postal Service Address: PO Box 5786 Ithaca, NY 14852-5786 Laboratory Operations Phone: Fax: Web: E-mail: 607-253-3900 607-253-3943 diagcenter.vet.cornell.edu [email protected] Courier Service Address: 240 Farrier Rd Ithaca, NY 14853 http://ahdc.vet.cornell.edu/docs/Histopathology_Submission_Form.pdf Do I need an account number before a sample is submitted? No, an account will be created for the veterinary practice from the information on the submission form. Be sure to include all information asked for. It is helpful to include the submitting veterinarian’s license number on the initial submission form. Please note that results are available by choosing one of the following methods: Fax, Mail or E-mail. How long does it take to receive results? Testing information, including turnaround time, can be found for each test at: http://ahdc.vet.cornell.edu/test/. Where can I find a copy of your Quality Assurance letter? Please contact the AHDC Quality Assurance Manager ([email protected]) when requesting a QA Letter to meet your inspections and accreditation requirements. As an animal owner can I submit samples? Samples MUST be submitted through a licensed veterinarian. Animal owners may not submit samples directly to the AHDC except in rare cases which require prior approval and arrangements made with the AHDC. A submission was sent with incorrect information, can this be corrected? Yes, submit a written request with the correct information to Medical Records via fax (607-2533943) or email ([email protected]). The information will be corrected and an amended report with be sent back to the submitting practice. Please note that this procedure does not apply to Coggins testing. If I call medical records, can you give me preliminary results on a case? Medical Records does not have access to any preliminary test results that have not been finalized in our laboratory computer system. If you need preliminary results that may be Page 2 of 3 Animal Health Diagnostic Center College of Veterinary Medicine, Cornell University In Partnership with the NYS Dept of Ag & Markets US Postal Service Address: PO Box 5786 Ithaca, NY 14852-5786 Laboratory Operations Phone: Fax: Web: E-mail: 607-253-3900 607-253-3943 diagcenter.vet.cornell.edu [email protected] Courier Service Address: 240 Farrier Rd Ithaca, NY 14853 clinically significant, you will need to talk directly to the testing lab section performing the test in question. We will either transfer your call or take your contact information to have the first available staff member return a call to you. What should I do if I have lost a test result? Please call us with you account number, the name of the animal, the name of the owner, the approximate date that the testing was done, and the name of the requested test(s), and we will help you get a duplicate copy. What should I do if I have not received a result when I expect one? Please call us immediately if you think a test result is overdue. We may need the account number, the name of the animal, the name of the owner, the approximate date that the sample was submitted, and the name of the requested test(s). We will verify receipt of sample(s) and check on the status of your testing. Page 3 of 3
© Copyright 2024