1. business and industrial
2. construction

Sample
Corporate Quality Management
Manual – Comprehensive – for
General Contractors
For ABC Construction Company, Inc.
Zurich Services Corporation
The information in this publication and presentation was compiled by Zurich Services Corporation from sources believed to be reliable. Further, all sample policies and procedures
herein should serve as a guideline which you can use to create your own policies and procedures. We trust that you will customize these samples to reflect your own operations and
believe that these samples may serve as a helpful platform for this endeavor. Any and all information contained herein is not intended to constitute legal advice and accordingly,
you should consult with your own attorneys when developing programs and policies. We do not guarantee the accuracy of this information or any results and further assume no
liability in connection with this publication and presentation and sample policies and procedures, including any information, methods or safety suggestions contained herein.
Moreover, Zurich Services Corporation reminds you that this cannot be assumed to contain every acceptable safety and compliance procedure or that additional procedures might
not be appropriate under the circumstances. The subject matter of this publication and presentation is tied to any neither specific insurance product nor will adopting these policies
and procedures ensure coverage under any insurance policy.
© 2012 Zurich Services Corporation
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Revision Date: 2-25-2012
Table of Contents
Introduction ......................................................................................................................................................... iv
1.
2.
ABC's Corporate Quality Management Program and Communication Plan .............................................. 5
1.1.
Goals ........................................................................................................................................... 5
1.2.
General Content – project-specific Quality Management Plans (QMP's) .................................. 5
1.3.
Roles and Responsibilities .......................................................................................................... 5
Pre-construction Quality Activities .............................................................................................................. 7
2.1.
Design Peer Reviews (as applicable) ......................................................................................... 7
2.2.
Constructability Reviews (as applicable) ................................................................................... 7
2.3.
Review of Plans and Specifications (mandatory) ........................................................................ 7
2.4.
Documenting Existing Conditions (as applicable) ..................................................................... 8
2.5.
Samples, Submittals and Procurement (mandatory)................................................................... 8
2.6.
Material Receiving at the Jobsite (mandatory) ........................................................................... 8
2.7.
Subcontractor Selection (mandatory) .......................................................................................... 8
2.8.
Mock-ups (as applicable) ............................................................................................................ 8
2.9.
Water Testing (as applicable) ..................................................................................................... 9
2.10. Factory/Shop Inspections (as applicable) .................................................................................. 9
3.
Construction Quality Activities .................................................................................................................... 9
3.1.
Roles and Responsibilities for Quality Control (QC) .................................................................. 9
3.2.
Quality Control Administration ................................................................................................. 10
3.3.
Inspection and Testing Plan (see sample provided as Attachment 7.5) .................................... 11
3.4.
Inspection Checklists ................................................................................................................. 11
3.5.
Non-conformance Tracking Procedure ..................................................................................... 11
3.6.
Quality Control (QC) Program .................................................................................................. 12
3.6.1.
Definable Features of Work (DFW)……………………………………………...
12
3.6.2. The 3 Phases of Quality Control (QC)………………………………………….
12
3.6.3. Pre-installation Meeting and Inspection……………………………………….
12
3.6.4. First Work-in-Place Meeting and Inspection………………………………….
13
3.6.5. Follow-up Phase or Daily Inspections………………………………………….
14
3.7.
One Hundred Percent (100%) Material Verification .................................................................. 14
3.8.
Zero Defect Program (ZDP ....................................................................................................... 15
3.9.
Digital Photography Requirements ........................................................................................... 15
3.10. Pre-cover-up and Pre-closure Inspections and Photographs ..................................................... 16
3.11. Water Intrusion Prevention ........................................................................................................ 17
3.11.1.
Pre-construction .................................................................................................. 17
3.11.2.
Construction Scheduling ..................................................................................... 17
3.11.3.
Inspections During Construction ........................................................................ 17
3.11.4.
Water Intrusion Plan and Procedure ................................................................... 18
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4.
Post-construction Quality Activities ............................................................................................................18
4.1
Warranty ..................................................................................................................................... 18
4.2
Warranty Call-backs during the Warranty Period ...................................................................... 18
4.3
Warranty Call-backs after the Warranty Period .......................................................................... 18
4.4
Resulting Damage ..................................................................................................................... 19
4.5
Post-construction Documentation ............................................................................................. 19
5.
Abbreviations ............................................................................................................................................. 20
6.
Glossary of Terms .......................................................................................................................................21
7.
Attachments ............................................................................................................................................... 24
7.1.
Pre-construction Meeting Agenda (3-pages) ............................................................................. 24
7.2.
Subcontractor's Site Specific Quality Control Plan (2-pages) .................................................... 24
7.3.
Inspection and Testing Log (1-page) ......................................................................................... 24
7.4.
Sample Punchlist (1-page) ......................................................................................................... 24
7.5.
Inspection and Testing Plan (1-page) ........................................................................................ 24
7.6.
Non-conformance Report (NCR) (1-page) ................................................................................ 24
7.7.
Non-conformance Report Log (1-page) ..................................................................................... 24
7.8.
Pre-installation Meeting Minutes (2-pages) .............................................................................. 24
7.9.
First Work-in-Place Meeting Minutes (1-page) ......................................................................... 24
7.10. ABC's Daily Quality Control Inspection Report (1-page) .......................................................... 24
7.11. Subcontractor's Daily Quality Control Inspection Report (1-page) ........................................... 24
7.12. Pre-closure Inspection Form (1-page) ....................................................................................... 24
7.13. Water Intrusion Management Plan–Construction Site Inspection Checklist 2 pages ............... 24
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Introduction
“Quality is never an accident. Quality is the result of intelligent effort”
Construction contractors understand that general liability losses are increasing due to the costs to settle construction
defect claims.
By adopting a Quality Management System (QMS), construction contractors can significantly reduce these losses.
Accordingly, this sample Corporate Quality Management Manual (QMM) can be used by Zurich's GC customers to
develop their own Corporate Quality Management Program.
This sample QMM has been prepared for a "generic" general contractor, ABC Construction Company, Inc. In using
this sample manual as a starting point to draft your own Corporate QMM, inapplicable sections or text should be
deleted, as appropriate to the requirements of your construction market and project types.
ABC's Quality Mission Statement: At ABC, quality is building it right and doing it right.
Consistent quality is the result of commitment and participation by every project participant --- this includes the owner,
general contractor, subcontractors, sub-subcontractors and designers.
This Corporate Quality Management Manual (QMM) outlines ABC's corporate Quality Assurance (QA) and Quality
Control (QC) policies, standards and procedures that comprise ABC's Quality Management Program, hereinafter, the
"Program." The purpose of this QMM is 3-fold:
1.
2.
3.
To ensure completion of projects meeting the highest quality standards for our customers
To ensure that we deliver best-in-class services to our customers while creating a competitive advantage
To provide guidelines to our employees about our quality policies, standards and procedures
Due to the ever-changing nature of construction, the information herein cannot provide details for managing every
quality issue; however, this QMM provides guidelines that will improve the quality of ABC's work and the work of its
subcontractors.
This QMM is meant to not only be read, but also to be implemented on every ABC project.
This manual is a living document and, as such, ABC's Operations Manager (OM) will control distribution and revisions.
To ensure quality management best practices are met, ABC's Quality Steering Committee will review this program, at
least, semi-annually and revise, as necessary. Each corporate QMM revision is effective as of the issue date.
All ABC field and home office personnel must understand this QMM. ABC's Project Teams (PT's) shall follow this
Corporate QMM in preparing their project-specific Quality Management Plans (QMP's.) PT members include, but are
not limited to: Project Manager (PM), project superintendent, area superintendents, project engineer, field engineers, Site
Quality Control Supervisor (SQCS) and administration personnel.
All employees are expected to act responsibly and in accordance with these quality guidelines to promote the
professional integrity of ABC and to improve our customer service.
At the completion of a project, ABC will solicit feedback from our client and design team about our performance.
Likewise, ABC will request comments from subcontractors and suppliers on ways to improve our performance.
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1. ABC's Corporate Quality Management Program and Communication Plan
1.1.
Goals
To prevent construction defects from occurring
To ensure work conforms to the contract documents and functional performance requirements
To select qualified, quality-oriented subcontractors
To ensure that workmanship required by the contract documents is performed by knowledgeable
ABC and subcontractor craftsmen
To perform timely inspections and tests by ABC, subcontractors and third party inspection personnel
as defined in the Inspection and Testing Plan (See Section 3.3 below)
To achieve a zero punchlist at substantial completion
To minimize punchlists and rework during the course of construction
To ensure warranties are preserved
1.2.
General Content – project-specific Quality Management Plans (QMP's)
A project-specific QMP shall be prepared by ABC's Project Manager (PM) with input from the owner,
architect and consultants no later than at mobilization to the field and, if required, approved by the owner
prior to implementation. ABC's project superintendent shall be responsible to review and comply with the
owner's specific QA/QC criteria, if any, as described in the ABC/Owner agreement. Changes
recommended by the owner, architect or consultants, if acceptable to ABC's Operations Manager (OM) –
see Section 1.3 below, shall be incorporated into a revised project-specific QMP.
Project-specific QMP's will include quality activities for the following construction phases:
Pre-construction
Construction
Post-construction
The table of contents for a project-specific QMP shall be as follows:
An Inspection and Testing Plan
Inspection Checklists customized to project-specific requirements
Inspection Report Forms – ABC’s and Subcontractor’s Daily Quality Control Inspection Forms
A Non-conformance Tracking Procedure and Log
Digital Photography Requirements
A Zero Defects Program (ZDP)
Quality Control (QC) documentation based on the US Army Corps of Engineers' 3 phases of Quality
Control:
 Preparatory Phase documentation (called Pre-installation phase in this QMM)
 Initial Phase documentation (called First Work-in-Place phase in this QMM)
 Follow-up phase documentation (daily inspections)
100% Material Verification
Pre-cover-up and Pre-closure Inspections and Photographs
Special processes or requirements, if applicable
Water Intrusion Prevention
Project-specific QMP's will incorporate key procedures and language from this corporate QMM, but it
shall be customized to project-specific requirements. A template for preparation of a project-specific
QMP is available from your Zurich Risk Engineer.
Each of the above topics is described in detail in the following sections. Sample agendas, forms, logs,
meeting minute templates and a water intrusion checklist are provided in the Attachments.
1.3.
Roles and Responsibilities
ABC's executive committee is responsible to develop and implement a communication plan to instruct
field and office personnel of the importance and need for this Program. ABC's executive committee is
responsible to define and monitor compliance with this Corporate Quality Management Program at home
office and field locations. The executive committee is committed to providing adequate training and other
resources to ensure the Program’s success.
The executive committee has created a Quality Steering Committee (QSC) to manage the Program. The
QSC is responsible to review the effectiveness of the Program and to make revisions, as appropriate. The
QSC will meet monthly (initially) to review quality issues and the effectiveness of project-specific QMP's.
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Membership on the QSC is the responsibility of the executive committee and will include PM's,
superintendents and a new position, a Quality Director (QD.)
The QSC is responsible to:
Evaluate the effectiveness of the Program, at least, semi-annually
Identify opportunities for improvement and recommend appropriate corrective measures
Monitor construction industry quality issues and trends
Coordinate all company functions in support of quality management best practices
Establish quality-related metrics to measure ABC's performance
After close-out of a project, customers will be asked to evaluate ABC's performance on their project
so that the QSC can identify opportunities for growth and improvement.
At the above-mentioned QSC meeting, the QSC will discuss and review quality-related issues and
lessons learned from selected projects. Project personnel will be requested to attend these meetings.
The OM will direct the Program until the Quality Director position in filled. The QD (ultimately) is
responsible for the following activities:
Chairs the QSC
Reports on the performance of the Program
Assists ABC's PT's with development, updating and implementation of project-specific QMP's
Assists ABC's PT's in managing and resolving quality issues
Monitors ABC's and subcontractors' QC activities
Participates in identifying project-specific quality requirements and appropriate resources
With regard to specific quality issues, assesses the need for additional procedures, tests, third party
oversight, or other appropriate actions
Identifies training requirements and provides training resources to ABC's PT's
Provides updates and revisions to this QMM, at least, semi-annually
Conducts periodic quality audits of ABC's projects
Oversees the collection and storage of quality documentation including document retention
requirements
Develops and tracks key performance metrics about the Program
Pre-qualifies and maintains a list of approved third party peer review consultants and testing
laboratories/consultants
ABC's project superintendent is responsible for implementing the Program on their projects. Preparation
of a project-specific QMP is mandatory on all projects. The QD will assist ABC's PM in interpreting
the requirements of the Program and will have final approval of the contents of each project-specific
QMP.
At a minimum, ABC's PT's are responsible for the following quality-related activities:
Accept responsibility on the part of every ABC employee for implementing a project-specific QMP
on their project
Report all quality-related weaknesses or problems to ABC's QD immediately, such as, inadequate
design details, other serious design deficiencies, etc.
Designate an ABC employee as ABC's Site Quality Control Supervisor (SQCS) – this individual will
generally be the project superintendent for larger projects or the site foreman for smaller projects,
unless the project requires a full-time SQCS, as many US Government projects do.
Identify project-specific quality requirements and appropriate resources
Prepare and submit to the owner a project-specific QMP, if required by the owner’s contract with
ABC
Review and approve subcontractor's Site Specific QC Plans (SSQCP's) (See Section 3.1 below)
Implement ABC’s project-specific QMP
Customize ABC's and subcontractors' Inspection Checklists for your specific project requirements
Serve in a Quality Assurance (QA) role by requiring that QC inspections, testing and documentation
including other quality-related activities are performed by subcontractors for their work
Communicate with third party inspectors, building code officials, owner and design consultants and
subcontractors' Site Quality Representative (SQR) – this individual will generally be the on-site lead
person from the subcontractor
Prepare Non-conformance Reports for ABC's self-performed work and for the work of
subcontractors
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Continuously maintain a status log of Non-conformance Reports (NCR's) including applicable
photographs --- and assure timely resolution of same
Maintain current submittals, submittal logs, drawings, specifications and record drawings in the field
office
Manage ABC's Zero Defects Program (ZDP) – see Section 3.8 below
Collect, organize and maintain ABC's project quality documentation including inspection and testing
logs and other metrics that comprise quality management key performance indicators
ABC project superintendents are responsible for directing and conveying QMP requirements to ABC's
construction foremen and to subcontractor foremen. All foremen are responsible for directing and
conveying project quality requirements to craft personnel they supervise. Craft personnel are responsible
to meet or exceed minimum quality requirements at all times. This requirement will be discussed as part of
each new employee's hiring orientation --- ABC and subcontractor personnel.
Subcontractors are responsible to:
 Adhere to the requirements of ABC's project-specific QMP as it applies to their scope of work
 Submit a Site Specific QC Plan (See Section 3.1 below)
 Designate a Site Quality Representative (SQR) that shall be present at all times the subcontractor is
working on-site. The SQR will typically be the subcontractor's foreman or lead person
 Participate in ABC's Zero Defect Program (ZDP)
 Perform daily quality inspections and tests
 Submit Subcontractor's Daily Quality Control Report
 Upon request, submit daily jobsite photo's
2. Pre-construction Quality Activities
Pre-construction activities include those taking place prior to commencing physical construction at the jobsite.
These pre-construction activities frequently involve decisions that impact constructability and quality performance.
ABC will coordinate its pre-construction services with the owner, architect, subcontractors and other consultants.
The following paragraphs describe the most common pre-construction activities. Some may not apply to your
project's requirements.
2.1.
Design Peer Reviews (as applicable)
2.2.
Constructability Reviews (as applicable)
2.3.
Review of Plans and Specifications (mandatory)
For all residential projects or complex, high-risk or unusual projects, ABC or the owner may elect to hire
independent designers (other than the designer of record) to perform a peer review of the design
documents. The purpose is to assess the adequacy, integration and completeness of the design documents,
code compliance and conformance with manufacturer, supplier and vendor requirements including
warranties.
Possible peer review consultants include: structural, acoustic, vibration,
waterproofing/roofing, lighting, ADA or code compliance.
It is ABC's policy that a constructability review be performed by ABC's PM and project superintendent
and key subcontractors on all projects in conjunction with the owner and project consultants. Early and
continuous involvement by the entire project team --- ABC's QD, subcontractors, the owner and project
consultants --- during these reviews will reduce the likelihood of including products/designs prone to
installation or functional difficulties based upon the collective experience with those products/designs. It
is particularly important to perform a comprehensive constructability review for high-risk, one-of-a-kind
or unusual design elements.
Before beginning construction and as early as development of plans and specifications allow, ABC's PM
and project superintendent will perform an in-depth review of the contract documents. This review will
seek to identify conflicts, unclear or incomplete items. Examples include:
Dimensional conflicts between civil, architectural, and structural drawings, etc.
Dimensional conflicts between plans and details
Incomplete details
Conflicting fixture and equipment locations, designations or quantities, as applicable
Location or routing conflicts among architectural and MEP items, as applicable
Resolution of the above discrepancies shall be the responsibility of the owner and design consultants,
not ABC.
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2.4.
Documenting Existing Conditions (as applicable)
2.5.
Samples, Submittals and Procurement (mandatory)
Depending on the particular scope of work, someone designated from ABC's PT will inspect and create a
photographic and/or video record that documents existing conditions paying particular attention to preexisting physical defects. Items to be photographed include:
 Existing structures within or directly adjacent to the construction limits which are to remain
 Adjacent buildings and structures outside the construction limits which may affected by construction
activities
 Sidewalks, curbs, paving and drainage structures
 Trees and existing vegetation
 Above-ground utilities
 Operable devices, such as, doors and windows
As early as practical, but prior to the First Work-in-Place, ABC's PM will develop a
comprehensive submittal register. The register will identify all items requiring submittal by ABC,
its subcontractors and suppliers. The submittal register should identify the "due date" taking into
account the submittal review and approval process including possible revisions and re-submittals
plus the time for fabrication, transportation and delivery to the jobsite.
Submittal samples shall demonstrate the level of quality that is acceptable to the owner and the
responsible design professional. In some cases, this may require a mock-up outside of the actual
area of construction. In other cases, it may be the first acceptable unit of production or first
Definable Feature of Work (DFW) by ABC or its subcontractors (See Section 3.6.1 below.) These
samples mock-ups will constitute the minimum level of workmanship. In all cases, these samples
or mock-ups will be preserved as a baseline for quality.
ABC shall strictly comply with contract submittal requirements. No materials, equipment or supplies,
requiring submittal review, shall be procured until submittals have been approved by the owner, architect
and/or design consultants. Copies of approved submittals including manufacturer's installation
instructions shall be maintained in both ABC's home and field offices. ABC's PM shall be responsible to
manage the submittal process and coordinate procurement activities. Variations or substitutions will not be
allowed without a letter from ABC to the owner as to the benefit to the owner of the proposed change.
All variations or substitutions must be approved by the owner in accordance with contract requirements.
ABC's PM will ensure that all purchased building materials, equipment, and supplies conform to project
requirements. Vendors will be selected --- in part --- on their ability to provide the items specified on-time
and packaged to ensure that they are appropriately protected during loading, unloading and storage at the
jobsite.
2.6.
Material Receiving at the Jobsite (mandatory)
2.7.
Subcontractor Selection (mandatory)
2.8.
Mock-ups (as applicable)
ABC's SQCS or designee will verify that 100% of the items delivered to the jobsite are those specified and
in strict conformance with approved submittals prior to installation (See 100% Material Verification
Section 3.7 below.)
Subcontractor selection shall follow ABC's subcontractor pre-qualification and selection policies and
procedures, which include safety, quality, capability and capacity evaluations as well as pricing, with the
goal of avoiding a “low bid focus.” Selection shall be based on quality, experience and ability to complete
successfully the scope of work as intended, as well as cost. It is ABC's policy to conduct a subcontractor
Pre-construction Meeting at the jobsite for each subcontractor prior to the start of their work. A sample
Pre-construction Meeting Agenda is provided as Attachment 7.1.
As part of the pre-construction planning process, ABC's PM will confirm the owner's contractual
requirements for in-situ or freestanding mock-ups. In addition to these contractually defined mock-ups,
ABC's PM will identify other high-risk construction assemblies as candidates for additional in-situ or
freestanding mock-ups, such as:
 Exterior skin --- particular attention shall be devoted to transitions between dissimilar materials,
windows to skin, skin to parapets, brick to EIFS, etc.) and construction details that do not conform to
the manufacturer's standard details, and concerns expressed by the building skin subcontractors over
the approved construction documents and submittals
 Roofing
 Window and door penetrations
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







Pre-cast or GFRC panels
Drywall finish/texture
Wall/ceiling finishes
Floor finishes
Cabinets and millwork
Countertops and fixtures
Hardscape
Mock-up units, such as, bathrooms, kitchens on multi-unit projects
ABC's PM will determine the exact number and type of mock-ups to be constructed on their specific
project. Mock-ups will be utilized to establish appropriate minimum levels of quality wherever needed.
First Work-in-Place installations will generally serve the purpose of a mock-up.
2.9.
Water Testing (as applicable)
2.10.
Factory/Shop Inspections (as applicable)
As part of the pre-construction planning process, ABC's PM will confirm the owner's contractual
requirements for water testing. In addition to these contractually defined water tests, ABC's PM will
identify other high-risk construction assemblies as candidates for additional water tests that may be
performed by ABC, a subcontractor, or third party consultant, such as:
 Exterior skin
 Curtainwall systems
 Windows
 Skylights
 Exterior doors, thresholds and store fronts
 Balcony and deck transitions to the building wall
 Planters above occupied spaces
 Flat roofs
 Shower pans
 Fountains
As part of the pre-construction planning process, ABC's PM will identify high-risk construction
assemblies, equipment or materials that a designed PT member will witness a critical destructive or nondestructive test. In addition to critical electrical and mechanical equipment, possible candidates for these
factory/shop inspections are the items listed in Section 2.9 above. ABC's PM will provide its draft list of
construction assemblies, equipment or materials for factory/shop inspections to the owner, architect and
other consultants for their review and comment, as applicable. The owner, architect and other consultants
may choose to accompany ABC's representative to the applicable factory/shop location to co-witness
these critical destructive or non-destructive tests. ABC's PM will seek written approval of each assembly
that will require factory/shop inspections from owner/architect/consultant, as applicable.
3. Construction Quality Activities
3.1.
Roles and Responsibilities for Quality Control (QC)
ABC's Site Quality Control Supervisor (SQCS) Duties:
Coordinate and conduct quality meetings and inspections
Coordinate visits by manufacturer or distributor representatives to provide training and/or site
inspections/observations
Coordinate the QC efforts of ABC, subcontractors and third party inspectors in complying with
project-specific QMP
Provide direct feedback and advise to ABC's PM and project superintendent on the effectiveness of
QC activities
The SQCS will have authority to stop work if workmanship or materials do not to conform with
project requirements
Review work-in-place for conformance with submittals, manufacturer's installation instructions and
project specifications
Confirm all inspections and tests are performed in conformance with project requirements
Inspect ABC's and subcontractor's work, issue Non-conformance Reports, monitor correction and
completion of non-conforming work items on a Non-conformance Report Log (See Section 3.5
below.)
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Subcontractors
Each subcontractor shall be required to submit a Site Specific Quality Control Plan (SSQCP) to ABC for
review and approval by ABC's SQCS before work can commence. This SSQCP will describe
measurements, inspections, and tests including inspection and testing forms to be completed to ensure
conformance with project quality requirements. This SSQCP will include Inspection Checklists,
photographs, samples, water tests, pressure tests, and other tests, as applicable, including the frequency of
testing.
Each subcontractor shall designate a Site Quality Representative (SQR) to manage its SSQCP. A sample
template for a Site Specific subcontractor Quality Control Plan is provided as Attachment 7.2. These
SSQCP's shall be incorporated into ABC's project-specific QMP. ABC's SQCS shall approve each
SSQCP.
3.2.
Quality Control Administration
ABC's PM, project superintendent and SQCS will participate in the project-specific Quality Management
Program (QMP.) Sufficient inspections and tests of all items of ABC's self-performed work and work
performed by subcontractors will be performed on a continuous basis to insure conformance with the
quality of materials, workmanship, fit, finish, function and performance as defined by the contract
documents.
Implementation
ABC's PM will receive all testing data from testing firms/laboratories and will route the test results to:
ABC's project superintendent
ABC's project superintendent will forward copies to the SQCS and other parties, as appropriate
Workmanship Inspections
ABC's SQCS will inspect items that will be covered-up by a following operation. ABC's SQCS will verify
that all items are installed in accordance with the contract documents before covering-up. Photographs or
videos of all work to be covered-up is a mandatory requirement (See Section 3.10 below.)
Documentation
ABC's SQCS will prepare and maintain timely records of all QC activities, inspections and tests.
Subcontractor's QCR will do the same for its QC activities, inspections and tests.
Inspection and Testing Log (See sample provided as Attachment 7.3)
As inspections and tests are performed, ABC's SQCS or designee will record them on the Inspection and
Testing Log:
Specification section
Description of the test performed
Location of the test
Who performed the test
Date the test was conducted
Date test results were received and forwarded to the appropriate parties
Any remarks to appropriate parties
Punchlist / Final Inspection (See sample Punchlist provided as Attachment 7.4)
Near the completion of all work or any increment thereof, ABC's SQCS or project superintendent will
conduct an inspection of the work and develop a punchlist of items, which do not conform to the contract
documents. The punchlist will include the estimated correction date to correct deficiencies. The SQCS or
project superintendent will make follow-up inspections to validate correction of all punchlist items.
The following is a typical sequence of punchlist / final inspection activities:
Pre-punch by ABC
Deficiency correction and verification - pre-final inspection
Final inspection to include the owner's punchlist
Deficiency correction and verification sign-off by the owner or the owner's representative
Final Acceptance
Final system testing, as applicable
System operation and sequence verification, as applicable
O&M Manuals
Delivery of record drawings and warranties
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Instruction and training procedures
3.3.
Inspection and Testing Plan (see sample provided as Attachment 7.5)
As a part of the project-specific QMP, ABC's SCQS will prepare an Inspection and Testing Plan
delineating all inspections and tests required by the contract documents. This plan will include ABC's and
subcontractors' work.
Information on the Inspection and Testing Plan will include:
CSI specification reference, paragraph, item number, etc.
Who will perform the inspection or test?, i.e., ABC, subcontractor, material testing firm, third party
consultant, manufacturer's representative, etc.
Test or inspection description
Test or inspection frequency
Test or inspection report form that will document the test results
ABC's SQCS will maintain an Inspection and Testing Log (See Section 3.2 above) that documents all
inspections and testing performed for ABC's and subcontractor's scopes of work.
It is best practice to involve manufacturer's representatives in inspections and approvals for high risk
building elements such as:
Roofing systems
Window systems
Other elements of the building envelope
Specialized and/or proprietary installations such as equipment, flooring systems, etc.
Other systems, as applicable
Develop a plan to involve these manufacturer's representatives in Preparatory Phase meetings and for
the First Work-in-Place inspections
3.4.
Inspection Checklists
Inspections Checklists have been developed by ABC as an aid to field personnel in making quality
inspections/observations.
Upon each subcontract award, each subcontractor will be given a copy of ABC's Inspection Checklists
associated with their scope of work. Subcontractors will be asked to propose additions or modifications
based on the project's specific requirements and their own checklists/inspection forms. Final Inspection
Checklists will be approved by ABC's SQCS with the concurrence of the owner, as appropriate.
3.5.
Non-conformance Tracking Procedure
A non-conformance, also known as a deficiency, is work that strictly speaking doesn’t meet project
requirements. A non-conformance can be either material-related, workmanship related, design-related or a
combination thereof. In almost all cases, non-conforming work must be re-worked or corrected.
Whenever a member of ABC's PT, owner, architect or consultant notes a non-conformance --- partially
complete or complete ---- installation of the non-conforming item in question will not continue until the
non-conforming work has been corrected and conforms with the requirements of the contract documents.
Non-conforming items will be documented on a Non-conformance Report (NCR) and tracked on a Nonconformance Report Log (See Attachments 7.6 and 7.7 for examples of these forms.)
Non-conforming items will be tracked and recorded on the Non-conformance Report Log, corrected and
accepted on a weekly basis in conjunction with ABC's Zero Defect Program (ZDP.)
ABC's SQCS is responsible to track self-performed non-conforming work and non-conforming work
performed by subcontractors. Any item that is not corrected on the spot (that day) will be documented by
a Non-conformance Report and posted to the Non-conformance Report Log.
ABC's non-conformance procedure is as follows:
Non-conforming work items are recorded on an NCR Form with a unique tracking number and
posted to the NCR Log
Non-conformance Reports will be issued by ABC's SQCS to ABC's craft foreman for ABC selfperformed work and to the subcontractor's craft foreman for their work
In most cases, the non-conforming work will be removed and replaced with conforming work, i.e.,
proper workmanship and/or approved materials.
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ABC's SQCS will update the NCR Log indicating the status of NCR's in process and maintain a file of
"open" reports
If applicable, ABC's SQCS will forward the NCR to the owner, who, in turn, will forward same to the
architect or consulting engineer for resolution, as applicable
If applicable, upon completion of disposition instructions from the designer and/or others, the NCR
will be forwarded to ABC's SQCS so that corrective actions can be undertaken
After the corrective action(s) are complete, the work will be verified and documented by ABC's
SQCS, the owner, architect or consulting engineer, as applicable
If acceptable to all parties, the NCR will be closed and the NCR Log updated, accordingly
In some cases, the disposition may be "accept as is" with no rework or corrective action(s) required,
as approved by owner, architect, consultant or building official, as applicable. In these cases, the NCR
will be closed and the NCR Log updated.
3.6.
Quality Control (QC) Program
3.6.1. Definable Features of Work (DFW)
The Construction Specifications Institute (CSI) organizes work based on specifications with
unique requirements and specific quality objectives. This includes identification of approved
manufacturers in each CSI specification. At a minimum, each specification section and subsection will be considered a DFW.
Each DFW will have a separate inspection and testing requirement. Either ABC, subcontractors,
vendors, or third party inspection companies will perform these inspections and tests. Theses
inspections and tests are listed on the Inspection and Testing Plan. (ABC has prepared
Inspection Checklists as described in Section 3.4.)
3.6.2. The 3 Phases of Quality Control (QC)
Construction quality depends on effective planning, coordination, communication, supervision
and testing. ABC's PT will use the following tools to achieve quality:
 Quality planning meetings documented by meeting minutes (See Section 3.6.3 and 3.6.4
below)
 Confirm that materials meet project requirements at the time of purchase and delivery to the
jobsite (See Section 3.7 below)
 Daily inspections during construction (See Section 3.6.5 below)
 Recordkeeping/documentation
Quality Control (QC) consists of tests, inspections and observations before installation
commences (Preparatory Phase), during First Work-in-Place (Initial Phase) and daily, while
installation continues (Follow-up Phase.)
The 3 phases of Quality Control (QC) are:
 Preparatory Phase (called the Pre-installation Phase in this QMM)
 Initial Phase (called the First Work-in-Place Phase in this QMM)
 Follow-up Phase (daily inspections in this QMM)
The 3 phases of QC allow ABC to plan, schedule and install work in an orderly, consistent way
that minimizes rework.
3.6.3. Pre-installation Meeting and Inspection
A Pre-installation Phase meeting and inspection will be performed before construction
commences on each significant construction activity or Definable Feature of Work (DFW.)
This phase involves a Pre-installation meeting and inspection conducted by ABC's PM or project
superintendent and attended by the following individuals, as appropriate:
ABC's SQCS and subcontractor's SQR
Owner's representative
Design professional(s)
Third party QC consultants/inspectors hired by the owner, ABC or subcontractors
The craft supervisors (both ABC and subcontractor) responsible for the work under review
Manufacturer's representatives for building envelope components or other high risk
construction assemblies
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The goal of this meeting is to focus ABC's and subcontractor's quality efforts on preventing
deficiencies rather than detecting deficiencies.
The following documents will be made available at this meeting:
Approved submittals, MSDS sheets, and shop drawings
Manufacturer's installation instructions
Applicable building codes
Current contract drawings including recent RFI's and ASI's
Current contract specifications
Current schedule
Safety hazard analysis
ABC's Inspection Checklists and Inspection Report Forms
ABC's project superintendent will notify all attendees of the meeting at least 48 hours in advance.
Minutes of the Pre-installation meeting and inspection will be taken and distributed to all
attendees by ABC. A form to document a Pre-installation meeting and inspection is included as
Attachment 7.8.
ABC's project superintendent or SCQS will perform the following activities before beginning
work on each significant construction activity or Definable Feature of Work (DFW.)
Review contract specifications
Review contract drawings, shop drawings, samples and submittals
Review code requirements
Review manufacturer's installation instructions
Review mock-up requirements, if any
Establish the timing and scope for the First Work-in-Place Phase and Follow-on Phase
inspections including a review of the appropriateness of the applicable inspection checklist
Verify receipt of approved factory test results
Check all materials and equipment are on-hand and have been tested, submitted, and
approved as required
Check that arrangements have been made for the required tests and inspections with the
appropriate parties
Ensure all preliminary work that is necessary for the work to be accomplished has been
satisfactorily completed --- this is sometimes called the work ready requirement. Examine
and photograph the work area to ensure that required preliminary work has been
satisfactorily completed.
Review site access, materials handling, and storage requirements
Check all required tools and equipment are correct and available
Discuss qualifications of foreman and crews, construction methods, schedule of installation,
tolerances, workmanship, standards and the approach to providing quality work by preplanning and identifying potential problems, including high moisture field conditions or
temperature restraints, as applicable
Review safety hazard analysis
Confirm required Material Safety Data Sheets (MSDS's) are available and readily accessible
to work crews
3.6.4. First Work-in-Place Meeting and Inspection
A First Work-in-Place Phase meeting and inspection will be accomplished immediately prior to
and at commencement of construction of a significant construction activity or Definable Feature
of Work (DFW) to ensure compliance with project requirements.
This First Work-in-Place meeting and inspection will be conducted by ABC's project
superintendent and attended by the following individuals, as appropriate:
ABC's SQCS and subcontractor's SQR
Owner's representative
Design professional(s)
Third party QC consultants hired by the owner, ABC or subcontractors
The craft supervisor (either ABC or subcontractor) responsible for the work activity under
review
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Manufacturer's representatives for building envelope components or other high risk
construction assemblies
ABC's project superintendent will notify all attendees of the First Work-in-Place meeting and
inspection at least 48 hours in advance. Minutes of the First Work-in-Place meeting and
inspection will be taken and distributed to all attendees by ABC. A form to document a First
Work-in-Place meeting and inspection is included as Attachment 7.9.
NOTE: For each new crew working onsite or whenever specified quality has not been met, a
First Work-in-Place inspection will be repeated.
ABC's project superintendent or SCQS will perform the following activities as part of the First
Work-in-Place process on each significant construction activity or Definable Feature of Work
(DFW.)
Review the minutes from the Pre-installation meeting above with the actual installation crew
to install the First Work-in-Place
Examine and photograph work area to assure all preliminary work has been accomplished
Check dimensions
Verify that all materials are in strict compliance with construction documents, samples,
submittals and shop drawings
Check for use of defective or damaged materials
Verify that manufacturer's installation instruction are being followed
Check new work for compliance with construction documents
Review and approve testing and inspection results
Establish the acceptable level of workmanship
Check for omissions and resolve any differences of interpretation
Check safety compliance
Complete the First Work-in-Place Inspection Checklist and inspection form, as applicable
3.6.5. Follow-up Phase or Daily Inspections
Follow-up phase inspections will be performed daily. These inspections will use the Inspection
Checklists identified above in Section 3.4. If work is self-performed by ABC, ABC's Daily
Quality Control Inspection Report form will be completed (See sample as Attachment 7.10.)
Subcontractors will complete a Subcontractor's Daily Quality Control Report. (See sample as
Attachment 7.11.) Inspection personnel will continually refer to the standards established in the
Per-installation and First Work-in-Place Phases above when making these daily
inspections/observations.
Follow-up phase (Daily) inspections/observations will:
Ensure work continues to conform to the construction documents
Ensure quality of workmanship is maintained
Ensure required tests and inspections are being performed
Ensure that non-conforming or deficient work is being corrected
Ensure work is taking place safely
Ensure required certifications, calibrations and measurements are accurate
NOTE: Additional Pre-installation and First Work-in-Place Phase inspections will be conducted
on the same construction activity if:
The quality of on-going work is unacceptable
There are changes to personnel in the responsible third party QC consultant’s organization
There are changes in onsite production supervision or work crews
Work on a construction activity is resumed after a substantial period of inactivity, or
Other problems develop
Final Follow-up inspections will be conducted by ABC's project superintendent when conducting
the final acceptance walk-through with the owner, architect and consultants (See Section 3.2
above.)
3.7.
One Hundred Percent (100%) Material Verification
As described in prior sections above, for all significant construction activities or Definable Features of
Work (DFW), ABC's SQCS, project superintendent or designee shall verify that all materials received at
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the jobsite are in strict compliance with contract documents, samples, approved submittals and shop
drawings upon delivery or as soon as possible and absolutely no later than the Pre-installation phase.
Custom fabricated materials shall be verified at the earliest possible opportunities, in some cases, prior to
shipment – see Section 2.10 above.
Of particular importance are drywall tapes, drywall joint compounds, mastics, caulking, grout, fasteners,
welding supplies, and other consumable supplies. This procedure ensures that unapproved materials are
not installed on your job.
During Follow-up inspections/observations, ABC's SQCS should continue to verify that approved
materials are being installed on your project. Unapproved material substitutions is a typical occurrence
that you should be careful to prevent.
It is best practice to have subcontractor's certify, in writing, to ABC that all materials they procured and
delivered to your jobsite continue to conform to project requirements. This certification can be
accomplished by having the subcontractor's SQR complete the Subcontractor Daily Quality Control
Report Form.
3.8.
Zero Defect Program (ZDP
Goals for ABC's Zero Defects Program (ZDP) are:
To complete ABC's scope of work and the work of subcontractors with a zero punchlist at the time
of substantial completion of ABC's scope of work
To correct outstanding non-conformances during the course of construction within seven (7) calendar
days of identification, if possible, or as soon as practicable.
It is ABC's desire to obtain 100% buy-in from our subcontractors as partners in implementing ABC's
ZDP. In the event that the owner or architect chooses to not participate in ABC's ZDP, ABC's SQCS or
project superintendent will conduct weekly quality tours regardless and publish a weekly NCR Log for
ABC's work and subcontractor's work.
Responsibilities of ABC's PT are:
To promote ABC's ZDP
To explain ABC's ZDP to the owner, designers and subcontractors
To conduct a kick-off meeting with the owner, designers and subcontractors
To update the NCR Log weekly
To schedule and conduct weekly quality tours with the owner, designers and subcontractor
representatives
To be responsible for developing the initial punchlist for ABC's work, the so-called "pre-punchlist"
ABC's SQCS or project superintendent will make weekly quality tours. Quality tour members will be
comprised of representatives from the following organizations, as appropriate:
ABC
Owner
Designer Team, as applicable
Subcontractor Quality Representatives (SQR's)
Manufacturer or vendor representatives, where appropriate
After each quality tour, ABC's SQCS will issue a list of items deemed non-conforming to the project's
quality standards. These weekly NCR Logs will be distributed to all parties within 48 hours of each quality
tour. Each non-conforming item will be corrected within 7 calendar days after identification unless new
materials need to be ordered or the disposition of the non-conforming item has not been resolved by the
owner/designer. Upon completion of the corrective work, ABC's project superintendent shall advise the
SQCS that the corrected work can be re-inspected, photographed and the NCR Log updated.
3.9.
Digital Photography Requirements
Photos are an integral part of each project-specific QMP. Every jobsite will be issued digital equipment to
insure a photographic record of construction progress and quality related issues are accomplished. ABC
requires progress photo documentation of as-built conditions during the course of construction. Although
it is not practical to photograph every inspected item, ABC's policy is to provide representative
photographic documentation for each Definable Feature of Work (DFW) or phase of a project. ABC's
digital photograph procedure covers both conforming and non-conforming work.
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By taking photos on a frequent and regular basis and organizing them logically and labeling them
accurately, a complete pictorial record can be assembled post-construction that will document that ABC's
work and work by subcontractors conform to the contract documents.
ABC's digital photography guidelines:
Carry your camera with you at all times
Take digital photos on a regular intervals, at least daily
Make sure the auto date feature is turned on and that the date is accurate
Be sure to shoot from several viewpoints and use the same viewpoints everyday
Transfer photos to a computer on a regular basis
Photos should be filed chronologically in weekly folders and a duplicate image filed in the appropriate
topical folder, for example, conforming work, non-conformance item number, CSI section or subsection, etc.
If possible, label your photos within 24 hours to minimize inaccurate labels
If the scale of a photo will not be clear to others, include a tape measure or other object in the picture
for reference
Take a combination of wide-angle and close-up photos
Any photo of a non-conforming or punchlist item must have a corresponding photograph of the
conforming or acceptable work condition
Another technique for labeling is to use a small "white board" that is included in the photograph that
has a written description of the photograph
3.10.
Pre-cover-up and Pre-closure Inspections and Photographs
This procedure uses a sign-off document and digital photographs to prove that all work that will be
covered-up or enclosed is shown to comply with project requirements. Remember: "prove your
innocence, not defend your guilt."
ABC's SQCS or project superintendent will inspect items that will be covered-up by a following operation.
ABC's SQCS or project superintendent will verify that all items are installed in accordance with the
construction documents before covering up. Photographs or videos of all work to be covered-up is a
mandatory requirement of ABC's SQCS or project superintendent. It is common for ABC to obtain
approval from an independent third party inspector or building code official written approval prior to
covering-up.
This procedure applies to floors, ceilings, walls, soffits and below ground work, such as, footings, stem
walls, basement walls, and below ground utilities.
A sample Pre-closure Inspection Form is included as Attachment 7.12.
This procedure requires about a 3-day inspection/documentation time period before closure or cover-up
can commence. ABC's SQCS or project superintendent or designee is responsible to implement and
enforce this procedure. The procedure works this way:
On day 1, the area to be enclosed or covered-up is walked by ABC's SQCS and each of the
subcontractor SQR's to assess completion and conformance with project requirements. Any and all
incomplete, unsatisfactory or non-conforming work is identified and photographed.
On day 1 or 2, responsible parties, ABC's crews and/or subcontractors, complete all incomplete,
unsatisfactory or non-conforming work. ABC's SQCS is notified by each subcontractor that their
work is now in conformance with project requirements. ABC's SQCS verifies and photographs the
conforming work that was corrected by ABC or subcontractors..
On day 2 or 3, ABC's SQCS walks the area with the owner, the architect, consultants and the building
code compliance inspector, as appropriate, to obtain their approval. Any incomplete, unsatisfactory
or non-conforming work is documented and photographed.
On day 3 or later, the process in the preceding paragraph above will be repeated and owner, architect,
consultant and building code compliance re-inspection will be conducted. If there is no incomplete,
unsatisfactory or non-conforming work, ABC's SQCS obtains the subcontractor's SCR's signature on
the Pre-closure Inspection Form (See Attachment 7.12.)
After the Pre-closure Inspection Form has been signed by all parties, ABC's SQCS takes overlapping
digital photographs or a video of every square foot of surface areas to covered-up or enclosed. These
photographs will be filed as an attachment to the signed Pre-closure Inspection Form.
After the digital photographs or videos have been taken, cover-up or enclosure work may now
commence.
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3.11.
Water Intrusion Prevention
3.11.1.
Pre-construction
As part of the pre-construction process, the project superintendent, will review the project
specific materials list and the sequence of construction.
ABC will make a good faith effort to identify work practices, materials, or inadequate design
that may create or expose vulnerable materials to elevated moisture conditions during and after
construction. In general, the following factors may contribute to creating unsuitable
conditions. These should be evaluated during this stage:
Improper use of vulnerable materials that are exposed to high moisture conditions
Improper or inadequate design creating high moisture conditions
Improper design or construction critical building systems (i.e.; roof, exterior wall and
window systems) that compromises the building envelope and allows uncontrolled
moisture intrusion to occur.
Improper or inadequate mechanical systems that contribute to high moisture conditions
due to mechanical failures, or high relative humidity conditions
Improper construction sequencing that exposes the building or vulnerable materials to
high moisture conditions.
A list of the potentially problematic areas, work practices, and construction materials to be
considered during the pre-construction phase will be maintained by the home office and
periodically updated as additional items of concern are identified. ABC will maintain a log
of alternate construction materials that offer improved resistance to mold and moisture.
ABC's PM may either reference this log or confer with vendors when proposing the use of
alternate materials.
3.11.2.
Construction Scheduling
Under most circumstances, ABC is responsible for creating the construction schedule and
scheduling subcontractor's activities. The development of this schedule typically is set based
on work-start dates and interim and final deadlines for completion. ABC's PT should attempt
to schedule work in order to prevent the building and vulnerable construction materials from
being exposed to high moisture conditions during construction.
Consideration must be given to the three distinct construction periods when evaluating the
potential for building and vulnerable construction materials being exposed to high moisture
conditions.
These include:
"Exposed Phase": This includes the period when all building materials are exposed to
precipitation, which typically includes framing and placing of concrete.
"Partially enclosed" Phase: This includes the period after the roof deck is installed but the
building is not fully weathered in. Typically, many vulnerable materials are installed during
this phase of construction.
"Enclosed Phase": This includes the phase when the building envelope and the roofing
system are complete and the interior finishes are being installed.
Whenever possible, the construction schedule will be developed so that vulnerable
materials are protected to the maximum extent possible and the building envelope is
completed prior to the installation of any interior finishes or other vulnerable materials.
3.11.3.
Inspections During Construction
The project superintendent or SQCS will inspect the project site during construction and
document these inspections on the daily report. The site will be inspected to assure it is being
maintained in a manner to control water intrusion and to prevent mold growth. The
inspection frequency will be dependent on project conditions but at a minimum should be
completed every week (See Attachment 7.13 for an example of this Construction Site
Checklist.)
Inspections that are more frequent may be necessary during the following times:
Extended periods of inclement weather
Particular stages of work such as the installation of critical building envelope components
ABC's project superintendent or SQCS will document the inspections on the daily report and
these must be reviewed periodically and supplemented with any noteworthy project specific
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information. This team member must identify "at risk" conditions, document any response
action required to correct any deficiencies and document the date and time the inspection was
completed.
3.11.4.
Water Intrusion Plan and Procedure
It is ABC's policy to not only undertake all precautions, but also in the event of water
infiltration, to immediately remove any wet organic materials that have the potential of
mold growth.
The project schedule will be reviewed as to the start date of construction and the
start date of interior finishes as they relate to the region's cyclical wet weather
conditions and make recommendations as to the hazards associated with such
schedule conditions.
In low and mid-rise projects, depending upon the exterior facade materials, it may
be practical to install a screening on the exterior scaffolding, which will help in the
prevention of water intrusion into the building.
In high-rise projects whose exterior is a form of a prefabricated panel, the
schedule will be prepared so that the exterior skin can be erected in a sequence
that works with the structure sequence, allowing earlier enclosure of the facade at
the lower levels of the building. Pre-cast panels should be designed when
practical so that windows can be pre-glazed in the panels at the yard instead of on
site.
Additional floor protection will be utilized at specific strategic floors at shaft
openings and other slab penetrations, such as sealing openings, providing
temporary dams around openings, as field conditions dictate.
Providing temporary roofing, or first layer of roofing, should be installed as soon
as practical.
Drains must be tied in at all possible locations from the roof down through the
building to drain rain water as soon as practical
4. Post-construction Quality Activities
Post-construction/Turnover quality activities start shortly before construction and will be completed and continue
through the warranty period established by the contract documents.
4.1
Warranty
ABC's standard warranty program (1 year) provides for a single point of contact for all warranty
requests. Typically, this will be ABC's PM.
ABC's warranty program will log warranty call-back requests, differentiating between maintenance and
warranty matters and ensuring prompt response by ABC or its subcontractors to warranty issues
during the warranty period.
All warranty costs will be tracked with a requirement that there will be closure to each issue.
Depending on subcontract requirements, ABC may be requested to participate in an inspection of its
work 11 months after the date of acceptance.
4.2
Warranty Call-backs during the Warranty Period
ABC will endeavor to satisfy the warranty and post-construction issues of its customers during the
contractual warranty period in accordance with the specific terms and conditions of the Owner/ABC
construction contract.
ABC will respond to a warranty call-backs within 72 hours, 5 days per week, and requires similar
responsiveness on the part of its subcontractors.
It is ABC's goal to resolve each warranty call within 30 days after receiving a warranty call-back
request and requires a similar commitment on the part of all subcontractors.
4.3
Warranty Call-backs after the Warranty Period
Although once the warranty period has expired and potentially responsible subcontractors and
suppliers may no longer be under a contractual obligation to respond, it is nevertheless ABC's goal to
try to resolve all such complaints if it is commercially feasible. Proactive customer service at this stage
can be a huge company differentiator.
ABC's policy is to respond to complaints that are received after the contractual warranty period has
expired as follows:
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




4.4
ABC will receive the call and complete a site visit and preliminary investigation of the complaint
as appropriate for the issue.
There will be no charge to the owner for this site visit or preliminary investigation.
ABC will provide the complaining party with a written summary of its findings, including one or
more possible avenues for resolving the complaint.
ABC may offer to resolve the complaint at its own cost, or discounted cost, or at market rate,
depending on the facts and circumstances.
ABC will not proceed with any work without written authorization from the complaining party or
other potentially responsible parties.
Resulting Damage
ABC will not repair any resultant damage or repairs necessitated by an incident (such as a leak in a
building) regardless of whether the incident has occurred before or after the warranty has expired.
The building owner may submit an insurance claim to its carrier.
ABC's efforts will focus on identifying and resolving the underlying issue concerning construction.
4.5
Post-construction Documentation
Quality records will be filed in an indexed, retrievable fashion. These records will become part of the
project's permanent records. Record storage facilities will be such that records are protected from loss,
fire, and flood.
Permanent quality records include:
Daily reports
Inspection reports
Test reports and logs
Inspecting technician's certifications, as applicable
As-built drawings (sometimes called record drawings)
Approved submittals
Quality audit reports
Certifications of materials
Non-conformance reports (NCR's) and records of related remedial work and acceptance
Photo and video documentation
Radiographic film, as applicable
Required records of personnel qualifications, as applicable
Results of miscellaneous tests, inspections and examinations performed by any responsible party
Special process procedures, as applicable
Final inspections
Final system testing, as applicable
Commission reports, as applicable
Operation and Maintenance (O&M) Manuals
Training of owner personnel
Warranties
Copies of City/County Inspection Cards
Copies of Certificates of Occupancy from building officials
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5. Abbreviations
ABC's PT
ABC's Home Office and Field Team Members
DFW
Definable Feature of Work
NCR
Non-conformance Report
O&M
Operations & Maintenance
OM
Operations Manager
PM
Project Manager
PT
Project Team to include ABC, Owner, Architect and Consultants
QA
Quality Assurance
QC
Quality Control
QD
Quality Director
QMP
Quality Management Plan
QMS
Quality Management System
QSC
Quality Steering Committee
QMM
Quality Management Manual
SQCS
ABC's Site Quality Control Supervisor
SQR
Subcontractor's Site Quality Representative
ZDP
Zero Defects Program
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6. Glossary of Terms
Approval: acceptance that equipment or system has been properly installed and is functioning in the
tested modes according to the contract documents.
Architect / Engineer (A/E): the prime consultant and subconsultants who comprise the Design Team.
Develops the tenant and/or owner operational criteria and requirements for the project.
Building Systems: the architectural, structural, mechanical, plumbing, life safety and electrical systems
along with their respective subsystems, equipment and components.
Certified Inspection Reports: Certified Inspection Reports are those signed by approved Inspectors attesting that the
items inspected meet the specification requirements other than any exceptions included in the report.
Certified Test Reports: Certified Test Reports are reports of tests signed by qualified authorized personnel attesting
that the test results reported are accurate, and that items tested either meet, or fail to meet, the stated minimum
requirements. These tests reports include those performed by Factory Mutual, Underwriters Laboratories, Inc.,
Independent Testing Laboratories and others.
Compliance: the development and checking of a process to ensure that it does not contradict a standard
or set of regulations.
Compliance audit: a specific type of review that identifies areas where an organization’s processes fail to
meet the requirements of a given regulation or other requirement.
Conformance: the development and checking of products and other concrete objects produced by a
process, to ensure that they do not violate a standard or other definition of the product.
Continuous Quality Improvement (CQI): philosophy and attitude for analyzing capabilities and
processes and improving them repeatedly to achieve the objective of customer satisfaction.
Cost of Poor Quality (COPQ): the costs associated with providing poor quality products or services.
There are 4 categories of costs: internal failure costs (costs associated with defects found before the
customer receives the product or service), external failure costs (costs associated with defects found after
the customer receives the product or service), appraisal costs (costs incurred to determine the degree of
conformance to quality requirements) and prevention costs (costs incurred to keep failure and appraisal
costs to a minimum).
Customer Service: the results of delivering a product or service that meets customer requirements.
Deficiency: a condition in the installation or function of a component, piece of equipment or system that
does not comply with the contract documents (that is, does not perform properly and is not complying
with the design intent.)
Definable Feature of Work (DFW): each specification section and sub-section in the contract
documents.
Design Team: the various parties responsible for working together in providing for the design and
preparation of contract documents for the various building systems of the facility.
Factory Testing: testing of equipment on-site or at the factory, by factory personnel.
Field Tests: tests or analysis made at, or near, the jobsite in connection with the actual construction including, but not
limited to, concrete and asphalt batch plants, pre-cast concrete plants and similar establishments directly involved in the
construction.
Inspection: examining and testing supplies, services, materials, components or assemblies to determine
contract compliance.
Manufacturer's Certificate of Conformance or Compliance: a certificate signed by an authorized manufacturer's
official attesting that the material or equipment delivered meets the specification requirements.
Non-Compliance or Non-conformance: see Deficiency.
Non-conformance Report (NCR): the document that describes the particular non-conformance with
project requirements. NCR's shall be assigned a unique number and tracked on a non-conformance log –
see below.
Non-conformance Report Log: the contemporaneous list of all outstanding non-conformances.
Operations Manager (OM): ABC's executive responsible for construction field operations and the
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director of ABC's Quality Management Program.
Owner Training: owner training and orientation on equipment and systems provided by the
subcontractor or ABC.
Plan-Do-Check-Act (PDCA) Cycle: a 4-step process for quality improvement. In the first step (plan), a plan to effect
improvement is developed. In the second step (do), the plan is carried out, preferably on a small scale. In the third step
(check), the effects of the plan are observed. In the last step (act), the results are studied to determine what was learned
and what can be predicted. The plan-do-check-act cycle is sometimes referred to as the Shewhart cycle, because Walter
A. Shewhart discussed the concept in his book Statistical Method From the Viewpoint of Quality Control, and as the Deming
cycle, because W. Edwards Deming introduced the concept in Japan. The Japanese subsequently called it the Deming
cycle. Also called the plan-do-study-act (PDSA) cycle.
Performance Verification: the process of determining the ability of a system to function and deliver
services in accordance with the design intent.
Procedure: the steps in a process and how these steps are to be performed for the process to fulfill the customer's
requirements.
Process: a set of interrelated work activities characterized by a set of specific inputs and value added tasks that make up
a procedure for a set of specific outputs.
Product: the term "product", including the plural thereof, means a type or a category of manufactured goods,
constructions, installations and natural and processed materials or those associated services whose characterization,
classification or functional performance determination is specified by standards.
Project Management Team (PMT): management personnel from the General Contractor assigned to manage ABC's
subcontract. This includes the PM, the Project superintendent, Project Engineer, Field Engineers, other Discipline
Engineers and Superintendents.
Project Manager (PM): the assigned senior management person of ABC responsible for ABC's subcontract.
Project Team (PT): see Project Management Team.
Quality Audit: a systematic, independent examination and review to determine whether quality activities and related
results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable
to achieve objectives
Quality: conforming to the plans, specifications and applicable codes and standards; conformance to the requirements,
i.e., meeting the customer's requirements.
Quality Assurance (QA): those activities to validate the effectiveness of the quality control program.
Quality Assurance Procedure (QAP): subcontractor's or ABC's quality assurance procedures in place.
Quality Circle: a volunteer group composed of workers who meet together to discuss workplace improvement and to
make presentations to management with their ideas
Quality Control (QC): individual activities, such as, inspecting and testing by which conformance to the project
specifications is validated.
Quality Control Plan (QCP): subcontractor's or ABC's quality control plan.
Quality Level: the specific degree of excellence, basic nature, character or kind of performance of a particular item or
group of items as specified.
Quality Management System (QMS): consists of the people and processes in place to ensure construction meets
the customer's requirements.
Quality Management: the application of a quality management system in managing a process to achieve maximum
customer satisfaction at the lowest overall cost to the organization while continuing to improve the process.
Quality Management Plan (QMP): the project-specific plan to ensure quality as outlined in this Quality Management
Manual.
Site Quality Control Supervisor (SQCS): ABC's employee responsible to implement the project-specific QMP. This
could be the Project Manager, superintendent or Project Engineer depending on the size and complexity of ABC's scope
of work.
Site Quality Representative (SQR): subcontractor's employee responsible to implement subcontractor's site-specific
quality control plan.
- 22 -
Specifications: the construction specifications contained in the contract documents from the owner.
Testing Laboratory: the term "testing laboratory" means any "person" whose functions include testing, analyzing or
inspecting "products", as defined above, and/or evaluating the designs or specifications of such "products" according to
the requirements of applicable standards.
Test Procedures: the detailed systematic and sequential process that must be executed to fulfill the system
functionality and performance testing. The subcontractor shall utilize information such as industry
standards, manufacturer requirements and recommendations to develop the required test procedures.
Test Requirements: requirements specifying what modes and functions, etc. shall be tested
Third Party Evaluation, Inspection and Testing: elements of inspection that determines the properties
of functional operation of materials or components by the application of established scientific principles,
construction practices and procedures with formally documented records by a completely objective
company/organization/individual.
Total Quality Management (TQM): a term initially coined by the Naval Air Systems Command to
describe its Japanese style management approach to quality improvement. Since then, TQM has taken on
many meanings. Simply put, it is a management approach to long-term success through customer
satisfaction. TQM is based on the participation of all members of an organization in improving processes,
products, services and the culture in which they work. The methods for implementing this approach are
found in the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V.
Feigenbaum, Kaoru Ishikawa and Joseph M. Juran.
Vendor: supplier of materials, supplies or equipment.
Warranty Period: warranty period for a project including equipment, components and systems. Warranty
begins at agreed substantial completion and extends for at least one year, unless specifically noted otherwise
in the contract documents and accepted submittals.
- 23 -
7. Attachments
7.1.
Pre-construction Meeting Agenda (3-pages)
7.2.
Subcontractor's Site Specific Quality Control Plan (2-pages)
7.3.
Inspection and Testing Log (1-page)
7.4.
Sample Punchlist (1-page)
7.5.
Inspection and Testing Plan (1-page)
7.6.
Non-conformance Report (NCR) (1-page)
7.7.
Non-conformance Report Log (1-page)
7.8.
Pre-installation Meeting Minutes (2-pages)
7.9.
First Work-in-Place Meeting Minutes (1-page)
7.10. ABC's Daily Quality Control Inspection Report (1-page)
7.11. Subcontractor's Daily Quality Control Inspection Report (1-page)
7.12. Pre-closure Inspection Form (1-page)
7.13. Water Intrusion Management Plan – Construction Site Inspection Checklist (2pages)
- 24 -
Attachment 7.1
Pre-construction Meeting Agenda
Project Name:
Note: Prior to the Pre-construction Meeting, this agenda form may be modified to more specifically address the needs of this project and vendor
Pre-Construction Meeting Agenda
Subcontractor/Supplier:
Date:
Attendees:
1
SAFETY
A
Safety Preparatory
Separate Pre-con. Safety Conference will be conducted prior to subcontractor commencing work on site.
Schedule safety orientation for trade contractor crew members.
Zero tolerance safety policy will be enforced.
2
COMMUNICATION
A
Establish Chain of Command; roles & responsibilities
Identify: project manager, site leader, safety manager, etc.
Identify second tier trade contractor and major material suppliers.
Develop specific responsibilities and levels of authority.
Identify the lead point of contact for official correspondence.
Identify points of contact for correspondence.
Review & understand levels of authority; Verify sub onsite individual w/ authority
Identify second tier trade contractor and major material suppliers.
Develop call list: work, mobile, emergency, home, e-mail
B
Weekly Project Meetings
Establish weekly meeting location, time
Review expectations of weekly meeting; Schedule direction, review and proceed with changes as needed
Identify who will attend weekly meeting
C
Other
Meetings
Coordination Meetings Required
Pre-Installation Meeting
3
CONTRACT DOCUMENTS
A
Review Contract Documents
Specifications, Plans, Addenda
RFI, ASI, CCD
Change Orders
Location of trade as-built set of drawings
4
SUBCONTRACT AGREEMENT
A
Review Subcontract Agreement
5
SCOPE CHANGE PROCEDURE
A
Review Procedure for Proceeding on:
ASI, CCD, Proposal Requests, Field Extra Work Orders,
Subcontractor response time for change order pricing
- 25 -
Attachment 7.1
Pre-construction Meeting Agenda
6
PAYMENT PROCEDURE
A
Review Billing Procedures
Review the project billing form and required information with trade contractor.
Review contracts to determine dates for progress billing cycle
Identify lien waiver form and requirements for each progress billing.
Identify stored material billing requirements: off and on site.
Confirm trade contractor has submitted and met Dawson's insurance requirements.
Confirm date when trade contractor will have P&P bond in place.
7
SUBMITTALS
A
Review Submittal schedule.
8
MATERIALS
A
Material
Status
B
C
D
Fabrication & delivery lead time
Special conditions required for storing materials on jobsite
What materials are at risk for theft? How will they be protected?
What materials will be stored off site? If yes, where?
Mock-Up Requirements
Where is mock-up to be located
Will mock-up be complete and approved prior to start of work?
Mold Risk Management
Identify any proposed materials that can support the growth of mold.
Identify if there are any new market materials that do not support mold growth.
Establish precautions to prevent mold growth.
Protection of Finished Materials
What materials must be protected once installed?
How will finish materials be protected after they are installed and prior to turnover?
9
SCHEDULING
A
Review Project Schedule
Review scheduled activities and durations in the subcontract
Review current master and look ahead schedules
Confirm what precedent activities must be complete prior to start of work
Confirm precedent activities are accepted by subcontractor or date to confirm
Identify potential delay issues
Review make-up days for weather (Saturdays)
10
LOGISTICS
A
Review Site Logistic Constraints
Review site logistics with trade contractor
Establish storage areas and delivery entrances for materials
Establish vehicle parking off and on site
Establish housekeeping rules (clean up of trade generated debris and purpose of composite clean-up crew)
Review work rules
Establish security perimeter and building security rules
11
TESTING
A
Review Testing Requirements
Establish what, when, where, and who (owner, contractor, subcontractor, government) is testing.
Establish distribution of test results?
- 26 -
Attachment 7.1
Pre-construction Meeting Agenda
12
INSPECTIONS, PERMITS, LICENSES
A
Inspections--who calls them in?
B
Has subcontractor obtained required permits?
Identify if any local permits are required prior to start of work
Identify if any certification of training are required by material manufacturer
D
Identify Quality Control lead for Trade Contractor
Review response time line and procedure for discrepancy lists, failed inspections, etc.
13
OTHER ITEMS
A
B
C
D
- 27 -
Attachment 7.2
Subcontractor's Site Specific Quality Control Plan (SSQCP)
Project:
Attn:
ABC#:
Phone:
Fax:
Email:
Project:
Scope of Services:
Project Start: _____/_____/_______
Project Finish: _____/_____/_______
ABC Quality Team
Quality Control
Manager:
Ph:
Email:
Ph:
Email:
Ph:
Email:
(Responsible for the overall QA/QC Program for the GC)
Project
Superintendent:
(Responsible for this project's specific quality program for the GC)
Site QC Supervisor:
(Responsible for all inspections and field documentation for this project for the GC)
XYZ Quality Team
Operations Manager:
Ph:
Email:
Ph:
Email:
Ph:
Email:
(Responsible for the overall QA/QC Program for the subcontractor)
Project Manager:
(Responsible for this SSQCP for XYZ)
Site Quality
Representative:
(Responsible for all inspections and field documentation for this SSQCP for XYZ)
Subcontractor's Quality Program Objective:
The principle objective of this Site Specific Quality Control Plan (SSQCP) is to provide the GC and the Owner with the specified materials and high
quality workmanship that meets or exceeds their expectations. To accomplish this, both XYZ’s management and its employees are committed to
continuous improvement in the quality of the products and services we provide.
This SSQCP has been established to ensure that all work performed by employees of XYZ meet or exceed all contractual and regulatory
requirements. Our Quality Team (defined above) takes total responsibility for the implementation of this program and its success for our scope of
work on this project.
- 28 -
Attachment 7.2
Subcontractor's Site Specific Quality Control Plan (SSQCP)
Quality Control Requirements
Topic
□
Documentation Control
□
Submittals and 100% Material
Verification
□
□
Storage & Handling of
Materials/Equipment
Pre-installation Meetings &
First Work-in-Place
Inspections
□
Quality Control Checklists &
Special Documentation
□
Testing & Inspections
□
Non-Conformances
□
Progress Photos
□
As-built Drawings
Required Actions & Documentation
Initials
Keep an organized file of all required project documents up to date at all
times. Communicate with GC when the inspection or test reports will
be completed and the frequency of submissions.
Conform to contractual requirements regarding submittals. If the
project specifications do not call out what is to be submitted, then
ABC will create a list of products to be used. At the time of FirstWork-in-Place inspection or earlier, field verify that materials conform
to the approved material submittal for the materials in question.
Identify any special requirements and documentation specific to
ABC's contract.
Attendance by XYZ’s field supervision and/or Project Manager at Preinstallation Meetings and First Work-in-Place inspections.
Trade specific Inspection Checklists will be utilized on this project.
All checklists are to be signed off by XYZ’s Site Quality Representative
(SQR.) All inspection results and documentation will be completed
and turned over to the GC at job completion.
A Testing and Inspection Plan will be prepared by XYZ’s SQR that
lists all specified tests and inspections from the Project Specification
for XYZ’s scope of work. Tests & Inspections will be witnessed by
XYZ’s SQR. XYZ’s SQR will track all contractual and noncontractual inspections on a Testing & Inspection Log.
XYZ will document and rectify non-conformances. All issues will be
corrected per the approved corrective action plan and completed in an
acceptable timeframe.
XYZ will take daily progress photos.
The master as-built drawing set kept by XYZ’s in the field office will
be updated by your field supervisor on a weekly basis, as applicable.
Attachments
□
Inspection and Testing Plan
□
Inspection and Testing Log
□
Non-conformance Report Log
□
Preparatory Phase Meeting Minute Template
□
First-Work-in-Place or Initial Phase Inspection Template
□
ABC's Daily Quality Control Inspection Report
□
Inspection/Testing Forms
__________________________________
XYZ’s Site Quality Representative
______________
Date:
- 29 -
Attachment 7.3
Inspection and Testing Log
- 30 -
ON
SITE
OFF
SITE
NOT
DOES
CONFROM
NO
CONFORMS
YES
LOCATION
OF TEST
DATE SENT TO
OWNER
ACCREDITED/APPROVED
LAB
DATE OF TEST
TEST REQUIRED
TESTED BY
SPECIFICATION SECTION
ABC Construction
Street Address
City, State
SAMPLED BY
JOB NAME
LOCATION:
CONTRACT NUMBER:
REMARKS
Attachment 7.4
Sample Punchlist
Item No.
Responsible Party
Location
Issue
Date Initiated
- 31 -
Date Due
Complete
Comments
Attachment 7.5
Inspection and Testing Plan
JOB NAME:
LOCATION:
CONTRACT NUMBER:
Definable Feature of Work
ABC Construction
Street Address
City, State
Spec. Section
Paragraph
and subparagraph
number
Responsible
Trade
Responsible
Test Agency
- 32 -
Testing
or
Description
Inspection
Testing
Inspection
Frequency
or
Remarks
Inspection
and
Testing
Forms
Attachment 7.6
Non-conformance Report
PROJECT NAME:
DATE:
TO SUBCONTRACTOR:
FROM:
RE:
DATE OF INSPECTION:
TIME OF INSPECTION:
INSPECTOR:
TRADE ITEM:
SPECIFICATION
SECTION:
LOCATION:
EXPLANATION
OF
CONFORMANCE:
NON-
Be advised that you are hereby directed to cease the non-conforming work indicated above and to correct the
non-conformance by the date of the re-inspection indicated below. Failure to do so may result in a directive to
stop all or part of your work in this area. If applicable and until corrective action is completed, no monies
will be paid for the non-conforming work. The cost of all corrective action will be borne by you.
DATE RE-INSPECTION
ACTUAL DATE OF
REQUESTED:
TIME:
RE-INSPECTION:
TIME:
Accepted:
Rejected:
EXPLANATION OF REJECTION: (Photographs of the corrected condition must be attached)
Signed: __________________________________
- 33 -
Date: _____________________________
Attachment 7.7
Non-conformance Report Log
NCR No.
NCR DATE
NCR DESCRIPTION
CORRECTIVE ACTIONS TAKEN
STATUS
- 34 -
DATE
RESOLVED
ESTIMATED REWORK COST
PHOTO'S ATTACHED?
COMMENTS
Attachment 7.8
PRE-INSTALLATION MEETING MINUTES
SPEC SECTION
DATE
(CONTINUED ON SECOND PAGE)
Job Name
DEFINABLE FEATURE OF WORK
POSITION
COMPANY
Personnel Present
NAME
REVIEW SUBMITTALS AND/OR SUBMITTAL REGISTER. HAVE ALL SUBMITTALS BEEN APPROVED?
YES
IF NO, WHAT ITEMS HAVE NOT BEEN SUBMITTED?
ARE ALL MATERIALS ON HAND?
YES
NO
SUBMITTALS
IF NO, WHAT ITEMS ARE MISSING?
CHECK APPROVED SUBMITTALS AGAINST DELIVERED MATERIAL. (THIS SHOULD BE DONE AS MATERIAL ARRIVES.)
COMMENTS:
MATERIAL
STORAGE
ARE MATERIALS STORED PROPERLY?
YES
IF NO, WHAT ACTION IS TAKEN?
REVIEW EACH PARAGRAPH OF SPECIFICATIONS.
PRELIMINAR
Y WORK &
PERMITS
SPECIFICATIONS
DISCUSS PROCEDURE FOR ACCOMPLISHING THE WORK.
CLARIFY ANY DIFFERENCES.
ENSURE PRELIMINARY WORK IS CORRECT AND PERMITS ARE ON FILE.
IF NOT, WHAT ACTION IS TAKEN?
- 35 -
NO
NO
Attachment 7.8
PRE-INSTALLATION MEETING MINUTES
Job Name
DEFINABLE FEATURE OF WORK
IDENTIFY TEST TO BE PERFORMED, FREQUENCY, AND BY WHOM.
WHEN REQUIRED?
WHERE REQUIRED?
TESTING
REVIEW TESTING PLAN.
HAS TEST FACILITIES BEEN APPROVED?
SAFETY
REVIEW ACTIVITY HAZARD ANALYSIS AND
APPLICABLE SAFETY STANDARDS
MEETING COMMENTS
COMMENTS DURING MEETING.
NAME
- 36 -
SPEC SECTION
DATE
Attachment 7.9
FIRST WORK-IN-PLACE MEETING MINUTES
JOB NAME
SPEC SECTION
DATE
DEFINABLE FEATURE OF WORK
POSITION
COMPANY
PROCEDURE
CONFORMANCE
PERSONNEL
PRESENT
NAME
IDENTIFIY FULL COMPLIANCE WITH PROCEDURES IDENTIFIED AT PREPARATORY. COORDINATE PLANS, SPECIFICATIONS, AND SUBMITTALS.
COMMENTS:
PRELIMINARY
WORK
ENSURE PRELIMINARY WORK IS COMPLETE AND CORRECT. IF NOT, WHAT ACTION IS TAKEN?
ESTABLISH LEVEL OF WORKMANSHIP.
RESOLUTION
WORKMANSHIP
WHERE IS WORK LOCATED?
IS SAMPLE PANEL REQUIRED?
YES
NO
WILL THE INIITAL WORK BE CONSIDERED AS A SAMPLE?
YES
NO
(IF YES, MAINTAIN IN PRESENT CONDITION AS LONG AS POSSIBLE AND DESCRIBE LOCATION OF
SAMPLE)
RESOLVE ANY DIFFERENCES.
COMMENTS:
REVIEW JOB CONDITIONS
CHECK
SAFETY
COMMENTS:
OTHER
OTHER ITEMS OR REMARKS
NAME
- 37 -
Attachment 7.10
ABC’s QUALITY CONTROL INSPECTION REPORT
DATE
(ATTACH ADDITIONAL SHEETS IF NECESSARY)
PHASE
Job Number
Job Name
PREPARATORY
WAS PREPARATORY PHASE MEETING HELD TODAY?
YES
NO
IF YES, FILL OUT AND ATTACH SUPPLEMENTAL PREPARATORY PHASE CHECKLIST.
Definable Feature of Work
Subcontractor
WAS INITIAL PHASE MEETING HELD TODAY?
YES
NO
IF YES, FILL OUT AND ATTACH SUPPLEMENTAL INITIAL PHASE CHECKLIST.
Subcontractor
INITIAL
Definable Feature of Work
THE FOLLOWING INSPECTIOS DOCUMENT CONFORMANCE WITH THE CONTRACT
Subcontractor
FOLLOW-UP
Description of Work, Testing Performed & By Whom, Definable Feature of Work, Specification
Section, Location and List of Person Present
NCN’S IDENTIFIED TODAY (NOT CORRECTED BY CLOSE OF BUSINESS) POST IN NCN LOG
NCN’S ITEMS CORRECTED TODAY (FROM NCN LOG)
NCN#
NCN#
Description
Description
SEE ATTACHED INSPECTION/TEST REQUEST/REPORT
Description
DOCUMENT CONVERSATIONS WITH SUBCONTRACTORS, ARCHITECTS, ENGINEERS, CITY INSPECTORS AND/OR OWNERS
Description
Prepared by: ABC's SQCS
Name:
- 38 -
Attachment 7.11
SUBCONTRACTOR'S DAILY QUALITY CONTROL INSPECTION REPORT
(ATTACH ADDITIONAL SHEETS IF NECESSARY)
CONTRACT NO
DATE
Enter Date (DD/MMM/YY)
REPORT NO
Enter Report # Here
TITLE AND LOCATION
,
CONTRACTOR
FOREMAN
Enter Foreman's Name Here
AM WEATHER
PM WEATHER
MAX TEMP (F)
MIN TEMP (F)
Enter AM Weather Data Here
Enter PM Weather Data Here
Enter Max Temp Here
Enter Min Temp Here
WORK PERFORMED TODAY
Schedule
Activity
WORK LOCATION AND DESCRIPTION
EMPLOYEE
#
WORKER & CLASSIFCATION
Classifications:
Superintendent, Foreman, Laborer
Total:
CONSTRUCTION EQUIPMENT ON JOB SITE TODAY.
HOURS USED
JOB
WAS A JOB SAFETY MEETING HELD THIS DATE?
(If YES attach copy of the meeting minutes)
SAFETY
TOTAL WORK HOURS ON JOB SITE, THIS DATE
YES
NO
CUMULATIVE TOTAL OF WORK HOURS FROM PREVIOUS REPORT
WERE THERE ANY INCIDENTS REQUIRING OUTSIDE MEDICAL ATTENTION THIS
DATE?(If YES attach copy of completed incident report)
YES
NO
TOTAL WORK HOURS FROM START OF CONSTRUCTION
LIST SAFETY ACTIONS TAKEN TODAY/SAFETY INSPECTIONS CONDUCTED
QUALITY
CONTROL
SAFETY REQUIREMENTS HAVE BEEN MET.
WAS A PREPARATORY MEETING HELD TODAY?
YES
NO
WAS AN INITIAL MEETING HELD TODAY?
YES
NO
WAS A FOLLOW-UP MEETING HELD TODAY?
YES
NO
IF YES, FILL OUT AND ATTACH SUPPLEMENTAL PHASE CHECKLISTS.
Schedule
Activity
Definable Feature of Work
EQUIPMENT/MATERIAL RECEIVED & INSPECTED TODAY TO BE INCORPORATED IN JOB
Schedule
Activity
Description of Equipment/Material Received
Amount Used/Color
ALL MATERIALS ON SITE ARE BEING STORED IN ACCORDANCE WITH SPECIFICATIONS AND
MANUFACTURER’S RECOMMENDATIONS?
YES
NO
REWORK ITEMS IDENTIFIED TODAY (NOT CORRECTED BY CLOSE OF BUSINESS)
REWORK ITEMS CORRECTED TODAY (FROM REWORK ITEMS LIST)
Schedule
Activity
Schedule
Activity
FOREMAN
HRS
Description
Description
SUBCONTRACTOR QUALITY REPRESENTATIVE
- 39 -
Attachment 7.12
Pre-closure Inspection Form
Project No.:
Project Name:
Location
By signing below, the signatories certify that all Work to be covered up has been installed in strict accordance with the
Contract Documents and applicable codes.
Subcontractor Names:
Subcontractor Signatures
Date:
Electrical
Mechanical/Plumbing
Security
Data/Communication
Fire Caulking
Insulator
Fire Protection
Control/Data
Other
Other
Other
In addition, the attached photos document the results of this inspection.
Photos to be taken by a GC representative.
Attach inspection documentation from state or local officials verifying inspection.
This form is to be used to document all systems and sub-systems that have been installed in accordance with Contract
Documents and applicable Codes.
- 40 -
Attachment 7.13
Water Intrusion Management Plan
Construction Site Inspection Checklist
Date:
Project No.:
Project Name:
Inspector Name:
1. Surrounding Area
2. Building Façade
Type of Construction Site:
Commercial
Retail
Health Care
Residential
Other
Yes
Surrounding Land Use:
Commercial
Retail
Health Care
Residential
Other
Yes
Yes
No
Signs of water intrusion around doors?
If yes, please describe conditions:
Yes
No
Signs of water intrusion around windows?
If yes, please describe conditions:
Yes
No
Is the site graded to drain water
away from the building?
Do landscape sprinklers direct water onto
the façade?
Yes
No
Are municipal drainage/sewers
available?
Are basement or below-grade
levels present?
Is site drainage adequate?
Are
areas
of
shallow
groundwater (ponds, wetlands)
present?
If yes, please describe conditions:
Façade completed?
Ext. vapor barriers installed?
Ext. caulking complete?
Signs of water damage?
Other
If yes, please describe conditions:
Yes
Vegetation
building?
Describe:
surrounding
No
No
No
Additional comments:
the
3. Storage of Building Materials on-site
Types of materials
Sheetrock
Insulation
Lumber
Carpet
Ductwork
Flooring materials
describe
Ceiling tiles
Others:
Yes
No
Yes
No
Yes
No
Type of materials storage, i.e., blocks, pallets, other?
-
Do any of the above materials
appear to show signs of water
damage? If so, please circle
materials in the list above
Indications of rodent or insect
infestations?
- 41 -
Attachment 7.13
Water Intrusion Management Plan
Construction Site Inspection Checklist
4. Building Roof
4. Building Foundation/Basement Level
Yes
No
Yes
Is the roof complete?
Does
water
pool
foundation/basement?
Are
roof
openings
covered or flashed?
Are roof drains present
and functional?
Is a below-grade drainage system
installed?
Is the below-grade drainage system
functional?
Is roof a flat, built-up
type?
Is flashing
foundation?
Does rainwater or snow
melt pool?
What is the condition of the utility
tunnel? Does it drain? How is the
ventilation? Are there sweating
surfaces? Is there running water?
installed
at
around
Are
gutters
and
downspouts operational?
If yes, please describe conditions:
If yes, please describe conditions:
- 42 -
the
the
No