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ADDY
248-332-8550
24/7 Telephone
Banking
or
888-233-2339
Use a touch-tone phone to make a wide range of
transactions on your Genisys account through
ADDY 24/7 Telephone Banking. This audio
response system is easy to use and it’s available
to you 24 hours a day.
This is completely menu driven. That means that
you do not have to carry transaction codes with you
because the ADDY voice will guide you through
each transaction.
PIN/Password
• If you already have an ADDY PIN/password, you
can begin enjoying the convenience of using this
service right away.
• If you would like to change your PIN/password to
a more familiar number, call ADDY, select 2, then
enter 5 and 7, and follow the voice instructions.
• If you do not have an ADDY PIN/password, call or
stop by any Genisys branch and we’ll process
your request right away.
Clip & Save Quick Reference Guide
ADDY 24/7 TELEPHONE BANKING
Transactions performed after 7 p.m.
will post next business day.
1. Call 248-332-8550 or 1-888-233-2339 (outside 248)
Select 2 - English or 3 - Spanish
2. Select the option you would like:
1 - Current Rates 2 - To Use ADDY
• Enter your account number (no suffix numbers)
and the first two letters of your last name or
business name, plus #.
For letters Q and Z, use the zero key.
• Enter your PIN/password, plus #
• Follow the voice instructions
• Enter * to end your call
Sample Transactions
Dial the ADDY phone number, select your
language, press 2 for transactions, then enter your
Important Keys To Remember
# - Press the pound (#) key after each entry.
This tells the system that you have finished
entering information.
member number and password to get started.
* - Press the asterisk (*) key to go back to your
previous action or to end your call.
Balance Inquiry on Checking Account
• Press 1 for Inquiries
• Press 2 for Account Balances
• Press 1 for Savings/Checking Balances
• Enter your Checking account type – 711#
(Basic Checking)
• To end your call, press *
0 - Use the zero (0) key as a decimal
Review Cleared Checks
• Press 1 for Inquiries
• Press 1 for Cleared Check Inquiries
• Enter Account Type – Press 711#
(Basic Checking)
• Press 1 to select a specific check
• Enter check number
• To end your call, press *
S1 =
Share Savings ....................................71#
S8 = Checking (opened prior to 1/1/09).............78#
S11 = Basic Checking..................................711#
S12 = Interest Checking.............................712#
S14 = Opportunity Checking......................714#
S2.1 = You Name It Savings......................7201#
S2.2 = You Name It Savings......................7202#
S6 = High Yield Money Market....................76#
S13 = College Rewards Money Market.....713#
S9 =
Holiday Savings...................................79#
S10 = Vacation Club..................................710#
S4 =
Business Savings.................................74#
S5 =
Business Checking...............................75#
S25 =
Business Checking Plus...................725#
S3 =
Organizational Accounts.....................73#
L11 = Auto Loan.........................................511#
L52 = Overdraft Line of Credit
(opened prior to 1/1/09).......................552#
L57 = Personal Line of Credit.....................557#
L60, 61, 62 = VISA Platinum.......560, 561, 562#
Transfer Funds from Checking to Savings
• Press 2 for Transfer Funds
• Press 1 to transfer between your own
accounts
• Enter account type to transfer from –
Press 711# (Basic Checking)
• Enter account type to transfer to –
Press 71# (Share Savings)
• Enter transfer amount
• To end your call, press *
Account Types
When making specific transactions, ADDY 24/7
Telephone Banking will ask you for an account type.
The following are a listing of accounts with the
corresponding account type and number to use.
HOW TO USE
ADDY 24/7 TELEPHONE BANKING
Step 1: Call the special ADDY 24/7 Telephone Banking line at
248-332-8550 (Outside 248- area code call 1-888-233-2339)
Step 2: Select language: 2 English
1 Current Rates
1 - Savings/Checking
2 - Loans
3 - Certificates
3 Spanish
2 Account Transactions
• Enter your Genisys account (member)
number without any suffix numbers, the
first two letters of your last name or
business name (for Q & Z, use the zero
key), plus #.
• Enter your PIN/password, plus #.
1 Inquiries
2 Transfer Funds
1 - Specific account information
(enter account type,
see chart on inside)
1 - Transfer between your
accounts
2 - Account balances
1 - Savings & Checking
2 - Loans
3 - Certificates
4 - All accounts
3 - Cleared Checks, Deposits
or Withdrawal Info
1 - Cleared check information
2 - Deposit information
3 - Withdrawal information
4 - Inquire if specific check
cleared
5 - Complete account history
4 - Interest/Dividend Information
1 - Interest/dividends paid this
year
2 - Date/amount of the last
dividend paid
3 - Interest/dividends paid
last year
5 - Loan information
1 - Loan payment information
(payment, next due date,
past due)
2 - Loan payoff
6 - Payroll information
7 - Tax information
1 - Interest/dividends paid
this year and tax withholding
2 - Interest/dividends paid
last year and tax withholding
2 - Transfer to a different
member’s account
3 Withdraw Funds
1 - Request a check for
yourself
4 Loan Services
1 - Check loan rates
2 - Estimate a loan payment
For More Information
Visit www.genisyscu.org
Call us at 248.322.9800 x5 or 800.521.8440 x5
to speak with a Financial Service Representative.
Monday - Thursday 9 a.m. - 6 p.m. E.T.
Friday 9 a.m. - 5:30 p.m. E.T.
Remote Access Services
24-Hour Lending Service
You can speak to a representative after business
hours in our 24-hour lending center to get loan
information, apply and obtain loan approval.
Free Online Banking
Free, secure internet account access.
Check balances, view cleared checks, transfer
between accounts and more!
Free Online Bill Pay
Pay your bills electronically for free with
all Genisys Credit Union checking
accounts with eStatements.
Mobile Banking
Take a Genisys branch wherever you go and manage
your accounts on your mobile device.
Free eStatement
Secure electronic delivery of your monthly or
quarterly Genisys Credit Union account statement.
5 Other Services
1 - Stop payment on a check
2 - Order new checks
3 - Request a copy of the
following:
1 - Statement
2 - Loan Application Forms
4 - Report Lost/Stolen
Debit Card
5 - Report Lost/Stolen
ATM Card
6 - Report Lost/Stolen
Credit Card
7 - Change your Password
6 Enter Another
Member Number
BRO043 10/13
ADDY
24/7
Telephone
Banking