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RESUME
Linda Cerni Klug, MBCP
Summary
Linda Cerni Klug has 20 years of experience in
Business Continuity and Disaster Recovery program
management. She has developed, implemented,
and validated recovery plans for IT environments,
enterprises and governments. Linda has developed
business continuity programs for several Fortune
500 clients including Blue Cross Blue Shield, United
Airlines, Nike, Microsoft, Charles Schwab, Inc.,
Thomson Financial, MetLife, Wells Fargo, Fidelity
Investments, WellCare, and Northwest Airlines.
Linda is a Certified Master Business Continuity
Professional (MBCP). She is a frequent speaker at
local, national, and international conferences and
has given many interviews to the media on current
and future trends in the industry.
Her wide-ranging expertise includes crisis
management, risk analysis, HIPAA compliance,
strategy design, plan development, training and
awareness, exercises, and technology testing. Her
disaster response experience covers floods,
hurricanes, earthquakes, fires, and war.
Professional Experience
EMC Corporation
- North America Delivery Executive,
Managed Availability Services
Symantec Corporation (formerly VERITAS)
- Worldwide Practice Director,
Business Continuity Management
- Interim Practice Director, Storage
Sanrise, Inc.
- Senior Director – Availability Services
SunGard (formerly Comdisco)
- Director, At Time of Disaster Services
- Senior Consultant
American Red Cross
- Disaster Specialist
Federal Emergency Management Agency
- Strategic Management Analyst
- Information and Planning Specialist
United Nations
- Logistics Sector Coordinator – UN
Protection Force
Sample of Consulting Experience
• Charles Schwab, Inc.
Project Manager leading all Business Continuity
consulting engagements within Charles Schwab,
Inc. Worked with department executives to develop
recovery plans for several business units, two data
centers, and a call center. Conducted staff training
and exercises relevant to the plans.
• Thomson Financial
Global gap analysis addressing over 150 business
units. Prioritized applications, data sets, and
established recovery tiers.
• United Airlines
Led the management team to develop their
corporate risk management goals, and met with all
department executives and key managers to
complete a corporate-wide Business Impact
Analysis. The work led to a significant realignment of
IT spending as a result of better understanding
business requirements.
• Fidelity Investments
Worked closely with internal client Business
Continuity Management staff and corporate
executives to develop a 2-year program
development roadmap. Met with nearly all executive
staff to develop the corporate-wide roadmap.
• Nike
Project Manager leading three additional consultants
to develop a comprehensive business continuity
plan for a distribution facility and call center. Led
workshops to develop plans, delivered training to all
relevant staff, designed and executed a real-time
exercise involving over 100 participants.
• Northwest Airlines
Led the NWA executive management team to
develop their corporate risk management goals, and
met with all department executives and key
managers to complete a corporate-wide Business
Impact Analysis. Developed strategy and tools for
developing corporate-wide business continuity
plans. Trained NWA staff and consultants on
executing planning efforts.
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RESUME
Linda Cerni Klug, MBCP
Sample of Disaster Operations
Experience
• California Coastal Floods - 2/98 – 3/98
As a Deputy Logistics Officer, Linda implemented
the disaster response plans, managing a team of
over 55 personnel, and supervising six Assistant
Officers. She also successfully supported the
logistics needs of fourteen counties, a 3.2 milliondollar operation.
• Delta Hotel Fire - 8/97 - 9/97
Linda led a team of seven to provide logistic support
to a total operation staff of fifty.
• Idaho Flooding - 2/96 – 3/96
As a Situation Status Branch Chief, Linda
assembled and analyzed operational statistics,
wrote daily status briefings, and developed a
management transition plan for the movement of all
field operations to FEMA region offices.
• California Flooding - 6/95 – 9/96
Serving as a Mission Assignment Coordinator, Linda
directed the activities of external agencies under the
Federal Response Plan, as well as processed the
billings from external agencies and assured
regulation compliance.
• War in Former Yugoslavia – 4/94 – 4/95
Linda was second in command of a Logistics unit of
25 staff, and supervised convoy deliveries to five UN
Sector camps. In addition, she also coordinated
airlift re-supply missions to neighboring UN
operations in other countries.
• Northridge Earthquake - 2/94
As a Government Liaison Technician and a Logistics
Specialist, Linda established the Invoice Review Unit
for the Logistics function, and also helped to
problem-solve operation challenges.
• Great Mid-West Floods - 9/93 – 12/93
As Logistics Specialist, Linda supported an
operation that spanned 5 states and 1200 staff.
Sample of Presentations
CIO MAGAZINE CONFERENCE
Business Continuity program and budget strategies
for executives
DISASTER RECOVERY JOURNAL CONFERENCE
Utilizing the Incident Command System to drive
Business Continuity Planning
TECH DAYS – PANDEMIC PLANNING
Pandemic Solutions – A Practical Application
SYMANTEC VISION CONFERENCE
Protecting Your Enterprise, Protecting Your Career
and Getting the Money You Need for Disaster
Recovery
TOKYO, JAPAN CONFERENCE
Disaster Recovery Overview for CIOs
SINGAPORE AND MALAYSIA CONFERENCES
Disaster Recovery Planning Theory and Practice
VERITAS VISION CONFERENCE
How to Build a Disaster Recovery Project Plan
Sample of Publications
SECURE BUSINESS CONTINUITY: STRATEGIES
FOR BUSINESS CONTINUITY MANAGEMENT
AND DISASTER RECOVERY
Book: Author of 4 chapters
DISASTER RECOVERY JOURNAL
Magazine Article: Building a Comprehensive
Disaster Recovery Plan
CIO MAGAZINE
Article covering new products and services for
business continuity
COMPUTERWORLD MAGAZINE
Article covering staffing requirements for response to
disasters
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RESUME
Linda Cerni Klug, MBCP
Education
Innovation
SAN FRANCISCO STATE UNIVERSITY
Masters in Applied Economics – Research and
concentration in Macro and Micro Economic Impacts
of Disasters
Graduated with Honors
PATENT GRANTED US7360110
Parameterization of Dimensions of Protection
Systems and Uses Thereof
April 15, 2008 - VERITAS Software
UNIVERSITY OF CALIFORNIA, SANTA CRUZ
Bachelors of Arts – Philosophy
Graduated with Honors
Phi Beta Kappa
Awards
INNOVATIVE AND FAR REACHING AWARD
For the development of recovery application
technology
PATENT PENDING 5760-25700
Conveying Casual Relationships Between at Least
Three Dimensions of Recovery Management
August, 2004 - VERITAS Software
DATA REPLICATION APPLIANCE
Development of software that replicates data based
on business function requirement parameters
November, 2001 – Sanrise, Inc.
ANNUAL AWARD - OUTSTANDING CONULTING,
TEAM ACHIEVEMENT
COMDISCO, Inc., for work at Nike, Inc.
ANNUAL AWARD - OUTSTANDING CONSULTING,
TEAM ACHIEVEMENT
COMDISCO, Inc., for work at Wells Fargo
ANNUAL AWARD - OUTSTANDING CONSULTING,
INDIVIDUAL ACHIEVEMENT
COMDISCO, Inc., for work at Charles Schwab, Inc.
FOURTH QUARTER AWARD – OUTSTANDING
CONSULTING, INDIVIDUAL ACHIEVEMENT
COMDISCO, Inc., for work at Charles Schwab, Inc.
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