1. No category

Kelkan Contracting Ltd.
Quality Manual ISO 9001:2008
This manual describes the process of quality insurance of products and specialized
services of Kelkan Contracting Limited (Kelkan), which complies with the ISO
9001:2008 standard and the process of implement the quality management system.
E: [email protected]
W: www.kelkangroup.com
Sulaymaniyah
House 4, Street 6, Baxtiary District 111,
Sulaymaniyah, Kurdistan Region of Iraq
Quality Manual
Quality Management
System
ISO 9001:2008
Preparation and Approval
This manual prepared by the Quality Management System (QMS) committee of
Kelkan Contracting Limited.
Intellectual Property
All documents and information contained in this manual are the property of Kelkan
Contracting Ltd. and cannot be used, reproduced in whole or in part, without the written
consent from the Managing Director.
Prepared by QMS Committee and Wael Jasim Muhammad.
Prepared by
QMS committee
Reviewed by
Management
Representative
Approved by
Managing
Director
Signature
Name
Eng. Wael Jasim
Muhammad
Post
QMS coordinator
Date
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Code
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Quality Management
System
ISO 9001:2008
Quality Manual
Distribution List
No.
A hard copy of this manual submit to
1
Managing Director
2
Management Representative
3
Quality Management Managers
4
Clients
5
Suppliers
6
Sub-contractors
7
Others as Company CV
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Type of copy
Controlled copy
Non Controlled
copy
1
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Quality Manual
Quality Management
System
ISO 9001:2008
Revisions page
Revision
Revision
Revised Item
No.
Date
No.
Organizational
1
Revision Description
Updating the Organizational chart of
19-7-2014
chart
departments & jobs also
2
3
4
5
6
7
8
9
10
After 10 Revisions a new version will be Issued
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ISO 9001:2008
Table of Contents
Contents
Distribution List ....................................................................................................................................... 3
Revision History Table............................................................................................................................. 2
Figures & Table ....................................................................................................................................... 6
Introduction ............................................................................................................................................ 7
Definitions and Terminology................................................................................................................... 8
Method of establishing and implementing the system: ......................................................................... 8
Components of the Quality Manual ....................................................................................................... 9
1.
Scope of Quality Management System ....................................................................................... 9
2.
Exclusions……………………………………………….…………………………………………………………………………….9
3.
Purpose ....................................................................................................................................... 9
4.
General ........................................................................................................................................ 9
5.
Company profile.......................................................................................................................... 9
6.
Our Mission statment ................................................................................................................. 9
7.
Regulation ................................................................................................................................. 11
7.
Description of quality management system ............................................................................. 11
9.
The Organizational Charts & Process Map................................................................................ 12
10. Quality Policy ............................................................................................................................ 17
11. Quality Objectives ..................................................................................................................... 19
12. Responsibilities, authorities and communication ..................................................................... 21
13. Documentation System……………………………………………………………………………………………….………24
14. Document's Coding System.……………………………………………………………………………………….……….24
15. The Procedures of Quality Management System ................................................................... 225
16. References............................................................................................................................... 256
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Figures & Table
Figures / Table Title
Table 1: Contact Addresses and its Related Information.
Table 2: Core Processes and its Related Information.
Figure 1A: The Organizational Chart
Figure 1B: The Organizational Chart of jobs
Figure 2: The Process Map
Figure 3: Quality Policy
Table 3: Quality Objectives and KPIs
Table 4: Responsibilities' Matrix
Figure 4: Documentation Pyramid & Coding system
Table 5: List of procedures
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Introduction
Founded in 2004 as a private limited liability company, Kelkan Contracting Limited
is registered and actively working in the Kurdistan Region of Iraq. Kelkan is the
leading company in providing oil services, assisting international oil companies
(IOCs) in civil and earth works, rig site preparation, camp management, catering,
fabrication, personnel and machinery in addition to the supply of provisions and all
other sourcing issues.
Kelkan operates throughout the Kurdistan Region and has experience and
resources to operate on rugged and remote terrains. Kelkan has the capability and
know-how to undertake tough assignments and meet clients’ deadlines. Pioneers
in their field, Kelkan has implemented many projects in the region for various
international oil companies and its service partners. Through applying for the ISO
certificate and applying the Quality Management System procedures, Kelkan
ensures to satisfy its clients by committing to applying an international
management system. The system will ensure higher satisfaction level by efficient
performance of work related activities in accordance to the specification (ISO
9001:2008) for the following purposes:
1. Description of the Quality Management System of the company.
2. Assisting the staff to further understand their roles within the
organization, thus giving them an increased sense of the purpose and
importance of their work.
3. Increase the confidence of the clients by increasing the quality of
products and specialized services offered by the company based on a
global documented system.
4. Clearly specifying the requirements for the quality of products and
services provided by suppliers and sub-contractor. Also, by to provide
objective evidence that specified requirements have been achieved.
5. Define the adopted work methods by the company, which will
guarantee the quality of products, specialized services, and the
adopted quality policy.
6. Implemented as a profile to introduce the company to clients and as a
training material for new employees.
7. Implemented as a base for continual improvement to ensure continuity
of increasing the quality level of services.
8. Implemented as a basis to check the quality of the products.
9. Implemented as a basis to assess the effectiveness of the quality
management system.
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ISO 9001:2008
Definitions and Terminology
For the purposes of this Manual, the following words have been defined as:
Quality: is defined as a product's compliance with its design specifications. These
specifications include the customer's requirements and local statutory and
regulatory legislation (ISO 9001:2005)
Quality Management System (QMS): is defined as a system established to
ensure achievement of the quality objectives by the quality policy adopted by top
management in accordance to the requirements of the standard of the standard
(ISO 9001:2008).
Method of establishing and implementing the system:
The system has been established by all departments with the supervision of IQDC
Company and Quality Management committee.
Four steps have been taken to implement this system:
1. Gap analysis.
2. Recommending corrective actions which include control methods.
3. Establishment and documentation of the system.
4. Implementing and auditing the system.
Personal meetings have been used for data collection during the gap analysis stage.
The meetings have been organized by IQDC consultants and QMS Committee, the
Standard ISO 9001:2008 and the Iraqi local statutory and regulatory legislation have
been used as an assessment criteria to establish the system.
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Components of the Quality Manual
1. Scope of Quality Management System
The scope includes products, specialized services, and activities, which conforms
the requirements of ISO 9001:2008 Standard.
1.1. Oilfield civil works.
1.2. Fabrication & installation.
2. Exclusions
There is no exclusions.
3. Purpose
The purpose of this Quality Manual is to define the Quality management
System in its entirety for Kelkan Contracting limited.
4. General
This Quality Manual addresses the requirements of the ISO 9001 Standard.
All reference to the ISO 9001 Standard forward shall be considered as the
current revision of the ISO 9001 Standard. The Quality Manual defines the
Quality Management System as it applies to Kelkan Contracting limited.
5. Company profile
Kelkan Contracting Limited was formed in 2004 as a private limited liability
company, registered and actively working in the Kurdistan Region of Iraq (KRG).
Kelkan is a leading company in providing oil field services within the KRG and has
proven itself to be an outstanding example in its field. Kelkan is an experts
contracting, assisting international oil companies (IOCs) in civil and earth works,
camp management, construction, providing qualified personnel and supplying
reliable machinery in addition to the supply of provisions and all other sourcing
issues.
Kelkan operates throughout the Kurdistan Region and has experience and
resources to operate on rugged terrains as well as the capability and know-how to
undertake tough assignments and meet client's deadlines. Pioneers in their field,
Kelkan has implemented many projects in the region for various international oil
companies and it has successfully supplied many internationally recognized oil
and gas companies with construction services in site preparation, access road
construction and camp construction.
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Kelkan staff are fully trained and experienced to work along with international
companies and adhere to HSE standards in the oil and gas sector. Kelkan is a
local company that has the advantage of experience and locality that adds to its’
expertise in cultural customs and sensitivities when it comes to assisting clients
with local issues and communal relationships.
6. Our Mission Statement
Kelkan Contracting Limited “Kelkan “is wholly customer and service focused. We
work closely with our clients to fully understand their business, their objectives
and their expectations in order to provide optimum value and support. The
company is committed to surpassing the highest of expectations, working within
an environment of continuous improvement and allied with a total appreciation of
the criticality of compliance in every aspect of our day to day business.
Behind every contract, supply chain solution, communication and rapport with
our client is at the core of our policy. Whether we are managing the entire supply
chain or offering a specialized service, our ability to listen and learn before taking
action is what makes our employee’s partners in your business which makes our
solutions more effective and long lasting.
The energy sector has unique and pressing construction, civil, mechanical,
electrical, and logistical requirements. Kelkan recognizes the need to keep the
vital components flowing to maintain production and operations around the
region.
As our customer you can be absolutely confident that your project is always
managed in a professional and timely manner. Our experienced operations team
will do everything necessary to make sure the time schedule of the project is
strictly followed, quality management is up to the international standard, all
necessary procedures are in place for environmental and safety requirements
and the necessary personnel, material and equipment are on site and on time.
As the energy sector expands in our region, our company has an extensive
network of partners throughout the country with whom we look forward to being of
service to you as a generic local service provider. With this combined strength and
our long-standing network relationships, we are now poised to enter a paradigm
of excellence, becoming the strongest regional player in Kurdistan Region of Iraq,
providing full-featured construction, electrical , mechanical and logistical solutions
on a single point of contact by upholding our motto “Local Knowledge, International
Standards”..
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Address and Contact Information
Sulaymaniyah Office
E-mail
Website
Phone
Contact for tenders
Contact for services
Management Representative
All inquiries regarding QMS, client complaints,
improvement suggestions
House 4, Street 6, Baxtiary District 111
Sulaymaniyah, Kurdistan Region of Iraq.
[email protected]
http://www.kelkan.com
+9647707706661
[email protected]
[email protected]
[email protected]
Table 1: Contact Addresses and Its Related Information
7. Regulation
7-1 Control
Any changes and/or distribution of this Quality Manual are controlled and approved
by the management representative.
7-2 Distribution
This Quality Manual is a controlled document (see Distribution List, page 2). There
are hard copies created for reference, or temporary distribution, but the only the
controlled copy is maintained in the database containing QMS Procedures and
Work Instructions. Distribution of Quality Manuals is subject to approval of
management representative.
7-3 Revisions
Requests for changes to this Quality Manual can be submitted by any department.
Each Request for Change must be submitted to management representative.
Revisions to the Quality Manual are at the discretion of the management
representative and tracked by use of the Quality Manual (revision history table,
page 4).
8. Description of quality management system
The core process of the system is shown in the table below. These processes and
their related clients, input and output is highlighted in table 1. However, the system
is a bit more complicated than how it is indicated. There are more processes. Those
processes and the interaction between them are addressed in figure 1.
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Clients
Input
Core processes
Oil and
1- Civil Works.
Clients’
Gas sector
2- Fabrication.
requests.
companies
Quality Management
System
ISO 9001:2008
Output
Satisfied Client:
Products manufactured & services
supplied exactly according to client
requirements and statutory and
regulatory legislation, supplied in right
time to the right place.
Table 2: Core Processes and its Related Information
9. The Organization Charts & Process Map
The organization chart of Kelkan Contracting Limited, Figure 1 A, is based on
several management levels starting from top level where it is represented by the
Managing Director, second level is the departments, third is the sections and then
the units in forth level.
While Figure 1 A describe the organization chart of managements, Figure 1 B
describes the organization chart of jobs.
The Process Map demonstrates the interaction methods of the departments to
complete the client's request and how to gain their satisfaction. It has been created
through the Organizational Chart and from the perspective of quality management
system (ISO 9001). It starts from reception of the client's request and ends with
after sales services as shown in Figure 2.
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Quality Manual
Managing
Director
Legal unit
QM
Department
HSE
Department
Camps
Department
QC section
HSE
section
Head of
Camps
coordinators
Auditing
section
HSE Clinic
section
Data analyst &
Documents
controller
HSE (BSB)
section
Commercial
Department
IT section
Finance
Department
HR
Department
Civil &
Construction
Department
Business
development &
Client
Relations Dep.
Bazyan Supply
Base (BSB)
Supply Chain
Department
Construction
Design
section
Deputy
Commercial
Deputy
Equipment's
BSB
Coordinator Maintenance
warehouse
section
section
Camps
coordinators
section
Community
relations
section
Logistic
section
Procurement
section
Project
section
Administrator
section
Camps
bosses
units
site
engineers
unit
Installation &
general
maintenance
section
Fabrication
section
Figure 1 A: Organizational Chart of managements
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Quality Manual
Managing
Director
Lawyer
QM Manager
Camps
Manager
Head of
Camps
coordinators
QC
engineer
Head of
auditors
HSE
supervisors
QC
supervisor
Auditors
Paramedic
Commercial
Manager
Finance
Manager
HR
Manager
Commercial
Deputy
Commercial
Assistant
Business
development &
Client Relations
Manager
Civil &
Construction
Manager
Construction
Financial
controller
Community
relations
coordinators
Bazyan Supply
Base (BSB)
Manager
Supply Chain
Manager
Design
supervisor
Deputy
Camps
coordinators
Logistic
Coordinator
Projects
Managers
Projects
warehouse
keepers
warehouse
supervisor
Procurement
supervisor
Tenders
Processors
Tenders
Processors
Administrator
And Data Entry
Receptionist
Camps
bosses
sites
engineers
BSB
Coordinator
Cleaners
Buyers
Foremans Surveyors
Cleaners
Chef
Camp
Laundry
Boss
operator Assistant
Chef
Assistant
/ Admin
Camp
maintenan
ce team
Data analyst
& documents
controller
HSE
Manager
IT supervisor
Financial
Accountant
Generator
Operator
Cost
Accountant
Labours
Chasher
Accounts
Receivable
Clerk
Accounts
Receivable
Auditor
Accounts
Payable
Clerk
Accounts
Payable
Auditor
Administrator
supervisor
Installation &
general
maintenance
supervisor
Fabrication
supervisor
Equipment's
Maintenance
supervisor
Mechanical
Engineer
Receptionist
Electrician
Admin
Guard
Plumber
Cleaner
A.C
technician
Supervisor
assistant
Fabricator
Welder
Fabricator
assistant
Mechanical
technician
Assist
Mechanic
Helper
Carpenter
Wireman
Cook
Labor
Labor
Painter
Admin
Operators
Figure 2 B: Organizational Chart of Jobs
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Managing Director
Management Review
Management Representative
Preventive
action
Control of
Monitoring and
Analysis of data nonconforming measurement of
product
processes
Corrective
action
Internal Audit
Control of
Records
Control of
Document
QMS
Maintenance Activities
Design and
development
Fabrication
Final
product
&
service
Storage
/ supply
& installation
Activities
supplying
of material
inspection &
monitoring
of the Activities
Inspection
of materials
No
Receipt of dues
from the clients
Construction
Activities
Completion Ticket
Contract
with the
client
yes
Planning of product realization
Fabrication
&
installation
Review the
Client's
requirements
Receipt and identification of
customer requirements
Clients
requirements
Contact the
Clients
Civil &
construction
Warehouses
Ensure of the quality
After-sales service
final inspection
& monitoring
Activities of Monitoring and Measuring
Planning and
Follow-up
HSE
Information
Technology
Human
Resources
Financial
Issues
Figure 2: The Process Map
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Clients satisfaction
Client's Requirements
Clients complaints
Quality Manual
Quality Management
System
ISO 9001:2008
The Process Map
Figure 2 above highlights the process map of Kelkan Contracting Limited. There are
two kind of processes: core processes and supporting processes. The Core process
is the process which should be done in order to produce a physical product, or provides
the specialized services. The supporting process is the assurance that client
requirements are being fulfilled.
Since all of the products and services of Kelkan provides are requested by the client,
thus the process starts when the company receives a request from a client. The
requests and enquiries is received by Business Development & Client Relations
Department. The requests shall include the client’s requirements (technical
information, properties, quantities, timing, delivery these conditions, etc.).
The Business Development & Client Relations Department will then forward the details
to the related departments (e.g. Civil & Construction Department, Camps Department,
Bazyan Supply Base, or HSE Department) for a review of the request information,
analyzing, and converting it to the department’s specifications. After the department
has reviewed the details to ensure that the company has the capability in providing the
required products and/or services in the requested quantity, a time schedule will be
generated for the required specification. Then, through the planning of product
realization, the request will be reviewed and the decision will be made based on the
Company’s capability to perform the work. The information is then returned to
Business Development & Client Relations Department. If the company cannot
implement the client requested services or products, then alternatives will be
suggested; such as a longer implementation time or different method for providing the
service.
Upon an agreement between the two parties, a contract will be signed between the
company and the client through either a tendering process or purchase orders. The
contract will include a technical section, or annex, containing all the technical details,
specifications, quantities, and time schedule of the work required. The contract or the
technical annex of the contract will be sent to the related departments for
implementation and follow-up. If there is a need for design to implementation, the
contract, or a part of it, will be designed, reviewed, and approved, to match the client
requirements. The design will be sent with an implementation plan, which will be
planned by planning department, to related departments to start implementation.
While the implementation process is running, the Quality Control department will carry
out continual inspections and tests on incoming materials, process activates, final
product, and services to ensure the defined specifications are met. In the meantime,
the planning department will be performing regular follow up on the progress of the
implementation process based on the certifications of completion issued by the Quality
Control Department.
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While the implementation process is finished or at a stage described as per contract
condition, the Planning Department will informs Business Development & Client
Relations department to notify the client regarding the payment of financial dues.
The client satisfaction survey will be submitted at the end or during implementation
process of each contract. The QMS committee, Management Representative,
Managing Director will keep the implementation of the quality management system
under control by programed internal auditing and by the decisions of management
review meetings. Furthermore, the performance of the supporting departments will
provide support to the QMS by providing training and human resources, information
technology, and financial issues related to clients.
For more information about the implemented procedure, please refer to procedures
manual (PM-00).
10. Quality Policy
The Quality policy was prepared by QMS committee, reviewed by management
representative and approved by the Managing Director, and distributed to all
departments of the company.
The Quality Policy (QPo) of KELKAN Contracting Limited is based on three basic
concepts: (CIC)

Commitment to providing suitable quality of products and services to meet
our clients' requirements and exceed their expectations.

Implementation and continual Improvement of the Quality Management
System according to the standard ISO 9001:2008, to ensure client
satisfaction. & reviewing of quality objectives.

Compliance with local statutory and regulatory legislation related with
company work.
Hiwa Talabani - Managing Director
___________________________
February 9, 2014
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Figure 3: Quality Policy
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Quality Manual
11. Quality Objectives
The quality objectives of Kelkan contracting Ltd. Are shown in below tables:
Goal
Aim(s)
Satisfying our clients or exceed their expectations.
1- Provide the product or service within the required time to the requested
place as per required specifications
2- Respect all of our client & dealing with them in a professional manner.
The quality objectives & KPIs according to ISO 9001:2008 clauses
QMS
Customer focus
Target of the 2nd half of
2014
Satisfying our
Achieve average clients'
clients or exceed
satisfaction not less than
their expectations 70% by the end of 2014.
Goal
Competence,
training and
awareness
Continual
development of
the employees
Infrastructure
Maintain the
Infrastructure &
ensure it fitness
for use
provide a
management
strategy to
effectively
manage Health
and Safety
Work
environment
Planning of
product
realization
Estimate the
correct time that
ensures the
delivery of
products
according to the
required
specification at
the right time to
the right place.
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Client's complaints should
not exceed 3% of the total
enquiries received in the
2nd half of 2014
Achieve minimum average
60% improvement in
employees' efficiency after
training.
Minimum 10 % of
employees' shall get
training.
Implement minimum 80 %
of Preventive maintenance
as per schedule
KPIs
Responsibility
{∑ All clients satisfaction ÷
Clients No.} ≥ 65 %
{(∑ clients complaints ÷
Contract No.) *100 % } ≤
3%
{(∑ improvement
percentages of Trainees ÷
Trainees No.) *100 % } ≥
70 %
{(∑ employees' No. ÷
Trainees No.) *100 % } ≥
10 %
{(∑ implemented
maintenance actions ÷
planned maintenance
actions) *100 % } ≥ 80 %
To have a workplace free of Implement minimum 90%
occupational injury and
of plans
illness.
Management to implement
the Safety Plan, Detailed
Safety Plan and Safety
Procedures associated
Work Safety Plan
Achieve minimum 85 % of
implementation of the
plans.
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{(∑ implementation in time
÷ total implemented
planned) *100 % } ≥ 85 %
July 2014
Code
All
+ QM. Dep. to
calculate it.
HR. Dep.
(BSB) /
maintenance
HSE Dep.
Civ. Dep.,
Cam. Dep. &
BSB /
fabrication
QM-422-M00
Quality Manual
Customerrelated
processes
Design and
development
High response to
client enquiries
0% error in contracts &
quotations details.
Deliver accurate
design projects in
time when
needed.
Purchasing
Supply the
required
materials to the
required place at
the right time in
the required
quantity &
quality.
Achieve max. 5% design
defects in the finished
products.
Achieve 0% of Client's
complaints regarding to
design.
90% of requested materials
should be delivered to the
required place at the
required time.
70% of All purchases to be
done from approved
suppliers
5 % defects during storage
and handling
Production and
service
provision
increase meeting
the clients’
deadlines
Provide the
services
according to
plans
Produce
according to the
production plans
10 % increase in the target
of meeting the clients’
deadlines and time
schedule.
Achieve 90% of the plans
On time and as per the
required specifications.
Achieve 90% of the
production plans On time
and as per the required
specifications.
Included in Customer focus
Customer
satisfaction
Monitoring and Implements
measurement of accurate
product
inspection and
tests and ensures
those tests are
completed on
time.
Achieve 5% of client
complaint due to product
technical specifications
80% of the finished
products & incoming
materials should be
inspected
Quality Management
System
ISO 9001:2008
No Client's complaints
regarding to contracts or
quotations
{(∑ defects due to design ÷
total design done) *100 %
}≤5%
No complaints
Bus. Dep., Cvi.
Dep. & Com.
Dep.
Design section
{(∑ correct delivery ÷ total
delivery) * 100 %} ≥ 90%
Sup. Dep.
{(∑ purchases from
approved suppliers ÷ total
purchases) * 100 %} ≥ 70%
{(∑ defects during storage
& handling ÷ total stored
of this material *100% } ≤
5%
{1-(∑ No. project in time in Civ. Dep.
1st half of 2014 ÷ ∑ No.
project in time in 2nd half
of 2014) *100% } ≥ 20%
{(∑ No. services in time in & Cam. Dep.
as per required
specifications ÷ total No. of
services ) *100% } ≥ 90%
{(∑ No. products in time in
BSB
& as per required
specifications ÷ total No. of
products ) *100% } ≥ 90%
{(∑ client complaint due
to product technical
specifications ÷ total No.
of client complaint)
*100% } ≤ 5%
{(∑ inspected finished
products & incoming
materials ÷ total No. of
finished products &
incoming materials)
*100% } ≥ 80%
QC section
Table 3 – The quality objectives
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Quality Manual
Quality Management
System
ISO 9001:2008
12. Responsibilities, authorities and communication
12-1 Responsibilities & authorities are defined individually for the personnel in their
jobs description (ReC-621-F02) within the HR system and based on the
company organization of jobs chart (Figure 4 B).
12-2 Company issued email accounts are the main source of communication. Also,
the QMS forms are to be used between sections, departments, or to top
management.
12-3 While the Responsibilities of the departments, and other activities, toward
QMS are defined in the Responsibilities Matrix (table 4).
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Quality Manual
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Commercial
department
Camps department
HR department
Civil &
Construction Dep.
Business
development Dep.
Bazyan Supply
Base (BSB)
Supply Chain
department
Design section
Quality Control
section
Maintenance
sections
IT section
4.1 General requirements
4.2 Documentation requirements
4.2.2 Quality Manual
4.2.3 Control of Documents
4.2.4 Control of Records
5.1 Management Commitment
5.2 Customer focus
5.3 Quality policy
5.4 .1 Planning (Quality objectives)
5.4 .2 QMS Planning
5.5 Responsibility, authority and
communication
5.6 Management review
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7.1 Planning of product realization
7.2 Customer-related processes
HSE department
(as per clauses)
QM department
ISO 9001:2008 Standard
Requirements
Managing Director
Responsibilities' Matrix
XX
XX
XX
X
X
XX
X
XX
XX
XX
XX
XX
XX
XX
XX
X
XX
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
XX
X
X
X
X
X
X
XX
X
X
X
X
X
X
X
X
X
X
X
X
X
XX
X
X
X
X
X
X
XX
X
X
X
X
X
X
XX
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
XX
X
X
X
X
X
X
X
X
X
X
X
X
X
XX
XX
X
XX
XX
X
X
X
X
X
X
X
X
X
XX
X
X
X
X
X
X
XX
X
X
X
X
XX
XX
XX
X
X
X
X
X
XX
X
X
X
X
XX
X
X
X
X
XX
XX
X
XX
X
X
X
X
XX
X
X
X
X
XX
XX
X
X
X
X
X
X
X
X
X
XX
X
X
X
X
X
X
X
X
X
XX
X
X
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Code
XX
X
X
X
X
X
QM-422-M00
X
Quality Management
System
ISO 9001:2008
Quality Manual
7.3 Design and development
7.4 Purchasing
X
X
X
X
X
X
7.5.1 Control of production and service
provision
X
X
X
X
X
X
X
X
X
7.5.3 Identification and traceability
7.5.4 Customer property
X
X
X
X
X
X
X
X
X
X
X
X
X
X
XX
XX
X
X
X
X
XX
X
XX
XX
XX
X
XX
XX
X
X
X
X
X
XX
X
XX
XX
XX
X
X
XX
X
X
X
X
X
XX
XX
7.5.5 Preservation of product
7.6 Control of monitoring and
measuring equipment
8.1 General
8.2.2 Internal audit
8.2.3 Monitoring and measurement
of processes
8.2.4 Monitoring and measurement
of product
8.3 Control of nonconforming
product
8.4 Analysis of data
8.5.1 Continual improvement
8.5.2 Corrective action
8.5.3 Preventive action
X
X
X
XX
XX
X
X
X
X
X
X
X
X
X
X
XX
XX
X
XX
X
X
X
X
X
X
X
X
X
X
X
X
XX
X
X
X
X
X
XX
X
XX
XX
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
XX
X
X
X
X
X
X
X
X
X
XX: Major Responsibility.
X : Shared Responsibility.
Table 4 Responsibilities' Matrix
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Code
QM-422-M00
Quality Manual
Quality Management
System
ISO 9001:2008
13. Documentation System:The figure 5 explain the Documentation System of QMS
Figure 4 – Documentation Pyramid
14. Document's Coding System
Aaa-111-A00
Abbreviated
document name
Version No.
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Refer to
Clause No.
Of
ISO 9001:2008
Revision No.
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M
P
W
F
R
L
manuals
Procedure
Work Instruction
Forms
Records
List
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01, 02, etc.
01, 02, etc.
01, 02, etc.
01, 02, etc.
01, 02, etc.
Code
QM-422-M00
Quality Manual
Quality Management
System
ISO 9001:2008
15. The Manuals & Procedures of Quality management system
The company has established two manuals & 26 procedures to control all the processes that
are highlighted in the process map. List of procedures is addressed in table 5, and detailed
explanation is indicated in Procedures & Work Instructions Manual (PWI-Req-M00).
#
1
Manual name
Quality Manual
Clauses
4-2-2
(code)
QM-422-M00
2
Procedures & Work Instructions Manual
QMS Requirements
PWI-Req-M00
#
1
2
3
4
6
7
Document Name
Document Control procedure
Records Control procedure
Management review procedure
Recruitment Procedure
Competence training and awareness
Procedure
Information technology procedure
Maintenance Work Instruction
8
HSE
5
9
10
11
12
13
14
15
16
17
18
Procedure of planning & follow up of civil
& construction projects
Procedure of planning & follow up of
fabrication & installation
Procedure of processing clients' request
Design and development Procedure
Purchasing Procedure
Procedure of Control the activities of Civil
& construction
Procedure of Control the activities of
fabrication & installation
Identification and traceability procedure
Procedure of clients property
Procedure of storage and handling of
materials
4-2-3
4-2-4
5-6
6-2-1
6-2-2
6-3
6-3
21
22
23
24
25
26
6-4
Work environment
7-1
Planning of product
realization
7-1
7-2
7-3
7-4
7-5-1
CTA-622-P05
IT-63-P06
Man-63-W01
HSE manual (HSESMSM-001)
Pln1-71-P07
Customer-related processes
Design and development
Purchasing
Control of production and
service provision
Bus-72-P010
Des-73-P011
Pur-74-P12
Cons-751-P13
Fab-751-P15
7-5-3
7-5-4
Identification and traceability
Customer property
Idn-753-P16
CPro-754-P17
7-5-5
Preservation of product
SHM-755-P18
7-6
Client satisfaction Procedure
Internal Auditing procedure
Monitoring and measurement of
processes
8-2-1
8-2-2
Quality Control Procedure
8-2-4
Procedure of Control of Nonconformity
Cases
Data analyzing Procedure
Continual improvement procedure
Corrective action procedure
Preventive Actions Procedure
Code
DoC-423-P01
ReC-424-P02
MRv-65-P03
Rec-621-P04
Pln2-71-P09
7-5-1
Calibration
19
20
Clauses
Control of documents
Control of records
Management review
Human resources/General
Competence, training and
awareness
Infrastructure
8-2-3
8-3
8-4
8-5-1
8-5-2
8-5-3
Control of monitoring and
measuring equipment
Customer satisfaction
Internal audit
Monitoring and measurement
of processes
Monitoring and measurement
of product
Control of nonconforming
product
Analysis of data
Continual improvement
Corrective action
Preventive action
It has been included
within QC procedure
CLSa-821-P19
Aud-822-P20
It has been covered
with in QMS
QC-824-P21
NPro-83-P22
DaAn-84-P21
CoIm-851-P23
CorA-852-P25
PreA-853-P26
Table 5 - List of Procedures
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Code
QM-422-M00
Quality Manual
Quality Management
System
ISO 9001:2008
16. References
12-1 International organization for standardization 2001, Guidelines for
quality management system documentation, ISO/TR 10013, International
organization for standardization, Geneva.
12-2 International organization for standardization 2008, Quality
management systems – requirements, ISO 9001:2008, International
organization for standardization, Geneva.
12-3 International organization for standardization 2005, Quality
management systems – fundamentals and vocabulary, ISO 9000:2005,
International organization for standardization, Geneva.
12-4 Thomas, I 2007, Environmental policy: Australian practice in the
context of theory, the federation press, Sydney.
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Code
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