COLUMBIA GAS OF KENTUCKY CHOICE REFERENCE MANUAL (April 2014) This manual is for information and educational purposes only. The tariff and other rules, regulations and laws prevail. April 2014 Columbia Gas of Kentucky Choice Reference Manual 1 Table of Contents Section 1 April 2014 Columbia Gas of Kentucky Choice Reference Manual 2 Table of Contents Section 1 Table of Contents Section 2 General Choice Program Information Reference Materials Credit Worthiness Requirements Choice Overview Customer List Code of Conduct Dispute Resolution Glossary of Terms Acronyms Section 3 April 2014 FTP Set -up and Maintenance of Choice Accounts Initial Access & Set-up Timeline and Calendar Reference Table Daily & Monthly Files Revenue Class Codes Action Codes Audit/Error Code Descriptions ACC and ACF Files Format ACT File Format AC1 and AC2 Files Format BIL File Format CON File Format CONF File Format DAT File Format DET File Format DIS File Format DMD File Format ERR and ER2 Files Format NOP File Format RATE File Format RATE.DAT File Format RAC1 and RAC2 File Format RERR File Format RS5500MK Reports Solicitation List Format Section 4 Capacity & Delivery Requirements Pipeline Scheduling Point (PSP) Capacity Assignment Delivery Requirements Balancing Service Section 5 Customer Billing & Rates Billing Options Timeline New Rate Process Rate Change Section 6 Supplier Invoicing Timeline Monthly Bill Image Annual Reconciliation Annual Reconciliation Bill Image Section 7 Aviator Access to Bill Viewer Concern Database Columbia Gas of Kentucky Choice Reference Manual 3 General Choice Program Information Section 2 April 2014 Columbia Gas of Kentucky Choice Reference Manual 4 Reference Materials for the CKY Choice Program The information and instructions in this presentation are in keeping with the Rules and Regulations set forth in the following document: • April 2014 Columbia Gas of Kentucky Tariff Columbia Gas of Kentucky Choice Reference Manual 5 Choice Marketer Requirements Overview Marketers must complete all necessary steps in order to participate in the Columbia Gas Choice Program; • A Marketer must have a license to operate as a business in the state of Kentucky. Licensing by the PSC is not required. • Submit financial information for credit evaluation ($50 nonrefundable fee) and provide financial security (as applicable) • Submit all solicitation materials for review by Columbia. • Submit signed and completed CHOICE Aggregation Agreement and Purchase of Receivables Agreement. • Complete Columbia CHOICE® Program Training • Establish an Aggregation of at least 100 customers or annual throughput of 10,000 Mcf • Become connected with Columbia's Electronic Bulletin Board to accommodate electronic communication April 2014 Columbia Gas of Kentucky Choice Reference Manual 6 Creditworthiness Requirement Marketers desiring to participate in the Columbia Gas of Kentucky, Inc. (Columbia) Choice Program will be evaluated to establish acceptable credit levels. Marketers not meeting the necessary credit level will be required to provide additional security in the form of a letter of credit, cash deposit, and/or appropriate guaranty to participate. 1. 2. 3. 4. 5. 6. Current financial statements prepared in the last 12 months; Most recent audited financial statements, 10K or 10Q annual report, IRS 990 form (submit the same financial documentation for a Parent, Affiliate, etc., that plans to issue financial security) List of parent company and other affiliates; Names, addresses, and telephone numbers of three trade references; and Names, addresses, and telephone numbers of banking institution contacts Provide an estimate of the number of expected customers or estimated annual throughput (Marketers must maintain a minimum of 100 customers, or a customer or group of customers with a minimum annual throughput of 10,000 mcf) - Note: If an estimate of either the expected customers or annual throughput is not provided, Columbia can use the minimum requirements to complete the credit evaluation. April 2014 The evaluation will be based on standard credit factors such as previous customer history, Dun & Bradstreet financial and credit ratings, trade references, bank information, unused line of credit, and financial information. Columbia shall have sole discretion to determine creditworthiness based on the above criteria but will not deny creditworthiness without reasonable cause. A nonrefundable fee of $50.00 will be assessed for each evaluation. Columbia reserves the right to conduct evaluations during the course of the year when information has been received by Columbia that indicates the creditworthiness of a marketer has deteriorated. Columbia will limit the number of charges to two per year. The required information, along with a check for $50.00 made payable to "Columbia Gas of Kentucky" should be sent to: Columbia Gas of Kentucky Choice® Program 200 Civic Center Drive Columbus, OH 43215 Columbia Gas of Kentucky Choice Reference Manual 7 Columbia Gas of Kentucky Customer Choice Overview The CKY Choice Program is a pilot program slated to end March 31, 2014 Eligibility Entire service territory of CKY. Customers must have normal annual requirements of less than 25,000 MCF at any delivery point, and is currently a customer under the GS or IUS Rate Schedules (a new CKY customer would be under rate schedule GS). Enrollment Electronically through the CKY Web FTP site. Customers can sign a consent form, enroll via the Internet or be enrolled telephonically through recorded voice verification. Marketers shall retain Customer Consent Forms, telephone enrollment recordings, electronic consent forms and on-line access to verification of the enrollment for twelve months following the termination of the Marketer’s service to the customer. Gas Deliveries Required to use Aviator to nominate on CKY system. Follow Daily Delivery Requirements as specified in the CKY tariff. Make deliveries by using Pipeline Scheduling Point (PSP). Firm Transportation is required. One Aggregation pool that consists of either a minimum of a 100 customers or a group of customers with a minimum annual throughput of 10,000 Mcf is required. Rate Schedule SVGTS – Small Volume Gas Transportation Service Billing Customers are billed nightly. Marketers are billed after all the meters have been read or calculated for the billing cycle and nominations have been confirmed, approximately the 6th working day of the month. April 2014 Columbia Gas of Kentucky Choice Reference Manual 8 Solicitation Customer List Columbia Gas will provide, upon written request, an eligible Customer List to Marketers via electronic means. The Customer Lists are prepared using real time data on a best efforts basis. The list includes both customers currently on Choice and customers currently not on Choice. Steps to request a Solicitation List: • Using Word or Notepad, in the .DAT file format, the supplier must provide the zip codes and send the request electronically to their Analyst • If a marketer is requesting a customer list for the entire state of Kentucky, they need only to send a note to their Analyst • If one marketer orders a list, the same list must be offered for purchase to all other active Choice marketers, the customer list will be made available no less than 3 working days after the date of the notice • The fee is $0.06 per record Format: XXX12345 = the supplier’s 3 digit marketer code + the five digit zip code April 2014 Columbia Gas of Kentucky Choice Reference Manual 9 Code of Conduct Marketers must: Communicate to the customer their rights and responsibilities. This communication shall also include: • The Marketer’s customer service address and a toll-free phone number. • A statement describing the dispute resolution procedures. • A statement that the Marketer must provide 30 days written notice prior to discontinuing service. • Notice that the Choice Program is subject to on-going Commission jurisdiction. Provide in Writing: • Pricing • Payment Terms that are clear and understandable. Accept any Columbia customer: • Eligible for Rate Schedule SVGTS • Offer at least one billing rate to all revenue classes. • Applies only if the Marketer is accepting new/renewed customers. Refrain from practices that are: • Fraudulent • Deceptive • Misleading Deliver gas on a firm basis. April 2014 Columbia Gas of Kentucky Choice Reference Manual 10 Code of Conduct (continued) Undergo a credit evaluation, at the Marketer’s expense, to assure that the Marketer is sufficiently creditworthy. Provide a ‘regulatory out’ provision in all contracts – if the Choice program is discontinued prior to the end of the contract (without penalty to customer). Provide Columbia and the customers at least thirty (30) days notice prior to the end of the customer’s contract term of the Marketer’s intent to discontinue service to the customer. To the maximum extent possible attempt to resolve disputes between the Marketer and the customers. Not less than 60 days and no more than 90 days prior to the expiration of a contract that automatically renews for a period of 6 months or longer, Marketer shall notify customers of their right to: • Renew • Terminate • Renegotiate contract • Proposed changes in terms and conditions of contract April 2014 Columbia Gas of Kentucky Choice Reference Manual 11 Dispute Resolution Tariff – Rules and Regulation Each Marketer shall cooperate with Columbia and the Kentucky Public Service Commission to answer inquires and resolve disputes for customers served under Columbia’s Small Volume Gas Transportation Service Rate Schedule. As part of this ongoing cooperation the following is required: 1. Marketer must provide a local or toll-free telephone number for customers to obtain information on their account and a method to resolve disputes with the Marketer. The Marketer shall provide a copy of the method to resolve disputes to Columbia and the Commission along with the name and phone number of a contact person from the Marketer with whom the Commission and Columbia may contact concerning customer complaints and who has the authority to resolve complaints. 2. Marketer will, upon request by Columbia or the Commission, provide copies of all informational materials and standard contracts, including updates to these materials if substantially changed. Marketer will also provide copies of individual contracts as needed in order to resolve customer complaints. 3. Each Marketer shall cooperate with Columbia and the Commission to answer inquiries and resolve disputes. If a Marketer fails to negotiate or resolve customer disputes that arise from the customer’s contract, complaints may be brought to the Commission through its normal complaint handling procedures. 4. The Marketer is responsible for resolving disputes with customer. 5. The Customer’s contract is between the customer and the approved participating Choice Marketer. 6. It is the Marketer’s responsibility to manage their contractual relationship with the customer. 7. CKY only recognizes the approved Choice Marketer. Third parties are not recognized on our system. 8. Notify the customer, not less than sixty (60) days and no more than ninety (90) days, prior to the expiration of a contract, of their right to renew, terminate or renegotiate a contract that will automatically renew April 2014 Columbia Gas of Kentucky Choice Reference Manual 12 Glossary of Terms Balancing • Equalizing a shipper’s receipts of gas into a pipeline with withdrawals out of a pipeline system. Balancing may be accomplished daily, monthly or seasonally, with penalties accessed for excessive transportation imbalances. BTU • A BTU, British Thermal Unit, is the amount of heat required to raise the temperature of one (1) pound of water from 60 degrees it to 61 degrees at a constant PSIA of 14.73. Capacity • Total volume of gas that can flow through a pipeline over a given period of time, considering factors such as pipeline diameter, pressure, and time interval. Capacity Assignment • The ability to reassign interstate pipeline capacity to other entities on a non-discriminatory basis. A shipper with excess capacity could relinquish space back to the pipeline for it to resell. Daily Scheduled Quantities • Volumes of transported gas (DTH/Day) to be delivered by interstate pipeline at Shipper’s direction for Shipper’s account, after retainage of interstate pipeline’s company use and unaccounted for volumes. Firm Service • The highest quality sales or transmission service offered to customers under a filed rate schedule which anticipates no planned interruption. FTS • Firm Transportation Service from Columbia Gas Transmission Corporation. April 2014 Columbia Gas of Kentucky Choice Reference Manual 13 Glossary of Terms (continued) GCA • Gas Cost Adjustment, a provision of regulatory rules permitting a gas company to recover in customer bills on a dollar-for-dollar basis, the amount it pays in purchase costs for the gas supplied to a customer. Imbalance • The difference between the Scheduled Quantities and the Actual Tendered Quantity. Peak Day • The highest usage day during the winter season; a 24 hour period of delivery greater than any other day. Storage • Typically, depleted gas wells used to store gas which has been transferred from its original location. Summer Season • That part of a contract year from the beginning of April through the end of October. Winter Season • That part of a contract year from the beginning of November through the end of the following March. April 2014 Columbia Gas of Kentucky Choice Reference Manual 14 Acronyms BCF CCF CKT CKY CSD DIS DTH FSS FT FT-A FT-1 FTS GTS HDD LIFO MCF MDQ MDSQ MMCF PSIA PSC PSP SCQ SST TCO April 2014 One Billion Cubic Feet One Hundred Cubic Feet Central Kentucky Transmission Columbia Gas of Kentucky Commission’s Consumer Services Department Distributive Information System Dekatherm (Ten Therms, One Million Btu’s) Firm Storage Service Firm Transportation Tennessee Gas Pipeline Rate Schedule Firm Transportation - 1 Firm Transportation Service (tariff) Gas Transportation Service Heating Degree Day Last In First Out One Thousand Cubic Feet Maximum Daily Quantity Maximum Daily Storage Quantity One Million Cubic Feet Pounds per Square Inch Absolute Public Service Commission Pipeline Scheduling Point Storage Contract Quantity Storage Service Transportation Columbia Gas Transmission Corporation Columbia Gas of Kentucky Choice Reference Manual 15 FTP Set-up & Maintenance of Choice Accounts Section 3 April 2014 Columbia Gas of Kentucky Choice Reference Manual 16 Initial Access and Set-Up If you do not have access to the Columbia Suppliers Choice website, http://www.columbiasuppliers.com/ follow the instructions provided below: April 2014 • A Columbia Gas representative will be assigned to you and provide additional information regarding the Supplier code assignment, user ID and password . • Once you have been provided your Supplier log in information (User ID and Password ), review the following pages for “Web Site Instructions “and “Maintenance of Choice Accounts”. Columbia Gas of Kentucky Choice Reference Manual 17 Initial Access and Set-Up (continued) Welcome to the Columbia Supplier website. Beginning on this page we will show you how to navigate this site to learn more about Columbia’s Customer Choice program. Select Columbia Gas of Kentucky April 2014 Columbia Gas of Kentucky Choice Reference Manual 18 Initial Access and Set-Up (continued) . This is the landing page for the Choice and Transportation Programs. Any new developments, reminders, technical problems, etc will be posted here. Columbia suggests to check this page daily. • Members: – Logon into File Exchange by entering your user ID and password in their respective boxes. Both fields are case sensitive. Access to Aviator is available on all pages. – Click on the Submit button Additional Menu Items • Meter Reading Schedules – meter reading dates for Columbia’s billing cycles, Unit 1-21 • Tariff • Rate Information – 2 years • Zip code Listing for PSP’s • Need Help? April 2014 Columbia Gas of Kentucky Choice Reference Manual 19 Initial Access and Set-Up (continued) . Select Choice for additional information regarding the Choice Program. • Links include: – Become a Supplier – Policy & Procedures – Find a Form – Customer List – Customer Concern Database – Weather Data – Frequently Asked Questions April 2014 Columbia Gas of Kentucky Choice Reference Manual 20 Initial Access & Set-up (continued) This section describes how to set-up and maintain your Choice account information and send it to Columbia. The .DAT file is used by Marketers for setting up, changing, or deleting accounts from their Choice Aggregation Group. Using any text editor software available, such as WordPad or Notepad, create a file by entering the account information in the .DAT file format provided in this manual. The file must be saved as XXX.DAT. The XXX is the 3-digit Marketer code assigned by Columbia Gas. When you have entered your account information, up-load the file onto the Internet by the daily deadline shown on the timeline/deadline calendar (5:00 p.m. EST). A copy of a .DAT file must always remain in your directory. DO NOT delete the .DAT file from the web site. The timeline/calendar included with these instructions gives an illustration of the different time restrictions involved with your .DAT file. On the deadline indicated in timeline/calendar (15th of the month), the file will be “frozen” with any setup, changed, and/or deleted accounts that you have added. (If the 15th of the month falls on a weekend or holiday, the previous business day is the deadline). An empty .DAT file will be placed in your directory the day following the freeze. New accounts, for the next processing cycle, should be added after the date specified on the timeline. A new .DAT file can be started on the 16th - however, no processing of files will begin until the 20th of the month, or the next business day following, if the 20th falls on a holiday or weekend. SPECIAL NOTE: DO NOT USE ANY WORD PROCESSING SOFTWARE TO ENTER OR CHANGE ACCOUNTS, USE THE RECOMMENDED TEXT EDITOR SOFTWARE, WORDPAD OR NOTEPAD. April 2014 Columbia Gas of Kentucky Choice Reference Manual 21 Kentucky Timeline and Calendar Date Period: 45 days prior to gas flow What to do/what to look for: Submit request for new rate code(s) to be established (Example: Submit new rate code request by 5/15 for 7/1 flow) 1st business day Preliminary Accounting and Tax information for previous month (.DET file) New Rate Codes request due for next month’s flow 2nd business day . RATE file available providing a summary of current rate code values 1st thru 15th calendar days Enter accounts, edit .DAT file and check returned files 1st thru 20th calendar days Enter rate changes and check returned files 6th business day Marketer is billed for previous months customer’s consumption 15th calendar day Final .DAT file for Choice due for next month’s flow (CKY freezes file) 16th thru 19th calendar days No processing of Choice files, .DAT file emptied for next processing cycle XXXRate.DAT files continue to be processed daily 20th calendar day Demand Curves posted Rate changes (both automated and manual) due to Columbia Gas Start entering accounts for next Choice processing cycle 21st thru 25th calendar days Enter accounts, edit .DAT file and check returned files Start entering rate changes (XXXRate.DAT) for next billing cycle 26th thru end of month Enter accounts, edit .DAT file and check returned files Frozen .DAT file (from the 15th) and the daily .RAC1 data gets uploaded into CKY billing system and re-audited Accounts for 1st of month flow get coded as Choice in CKY billing system .AC2, .ER2 , .RAC2 and .ACF files are uploaded to Marketers Last day of the month Payment made by the last day of the month to marketers for receivables for previous month’s receivables. --------------------------------------------------------------------------------------------------------------------------------TIME PERIOD DAILY By 5:00 PM each business day Upload .DAT and XXXRATE.DAT files (except on non-processing dates) By noon each business day Returned files available (except on non-processing dates) NOTES: If the 15th falls on a weekend or holiday, file is due the previous business day. ALL DATES AND TIMES ARE SUBJECT TO CHANGE. April 2014 Columbia Gas of Kentucky Choice Reference Manual 22 Reference Table/Daily and Monthly Files Daily Files: • AC1 – Provides the accounts preliminarily accepted from the XXX.DAT file uploaded the previous business day Monthly Files: • AC2 – End of month file that shows accounts that will flow gas the 1st of the month. • ACC – Daily accepted file containing supplemental information regarding accounts (preliminary accepted file) • ACF – End of month accepted file containing supplemental information regarding accounts. • BIL – File providing the meter reading and adjustment information billed by the Columbia billing system. File may be produced daily if Marketer has accounts in each billing cycle • CDT – File containing the customer count information from the demand curves. • DET – Providing preliminary accounting and tax information. • CON – File with 24 months customer’s consumption requested from the XXX.DAT file • DMD – File containing required nomination information for the current group of active customers. • CONF – Confirmation file which is a record of the transactions received each day as submitted through the .DAT file • ER2 – Final error file showing errors and accounts that will not flow gas the 1st of the month. • DAT – File for enrolling, removing or changing accounts • GAC2 –File showing the GAS/GMB accounts that will flow gas the 1st of the month. • DIS – Provides the Marketer with disconnected accounts (inactive/ finaled with Columbia Gas) • GER2 – Final error file showing errors and accounts for GAS/GMB accounts that will not flow gas the 1st of the month • ERR – Errors that occurred from the XXX.DAT file uploaded the previous business day • RAC2 – File that shows rate code changes that will be used for billing customers starting with unit 1 of the effective month. • NOP – File that shows accounts that have received a pending termination notice for non-payment or non-access to their meters • • RATE.DAT – File for submitting rate value changes RATE – File provides active rate codes and the associated price value per unit of measure for each billing cycle. This Report is available the 2nd business day of each month. • RAC1 - Provides rate code changes preliminarily accepted from the XXXRATE.DAT file uploaded the previous business day • REV – File provides the Supplier’s prior month billed revenues, payment details and tax information where applicable. • RERR - Errors that occurred from the XXXRATE.DAT file uploaded the previous business day April 2014 File Available for Purchase: • ACT – This file will provide all the established accounts for a Marketer as of the date of the last .AC2 file. Cost $0.015 per record with a minimum charge of $55.00. Columbia Gas of Kentucky Choice Reference Manual 23 Revenue Class Codes CODE 00 01 03 TYPE RES N/A RES DESCRIPTION RESIDENTIAL NON-HEAT DEFAULT VALUE-DO NOT USE Choice RES – HEAT CODE 60 61 TYPE RES COM DESCRIPTION RESIDENTIAL A/C COMMERCIAL A/C IND IND IND ELEC POWER GEN INDUSTRIAL INDUSTRIAL DISTRIB - LP INDUSTRIAL TRANSMISSION INDUSTRIAL DISTRIB-OTHER INDUSTRIAL A/C 04 05 COM RES Choice COMM - HEAT Choice RES - NON-HEAT LP 62 63 64 06 IND Choice IND - ALL 65 IND 07 IND Choice IND - A/C 66 IND 08 09 COM RES Choice COMM - NON-HEAT Choice RES - A/C 67 IND RES COM 10 RES Choice RES – HEAT and A/C 70 71 11 12 COM COM COMMERCIAL NON-HEAT Choice COMM - A/C 77 78 COM COM 13 14 15 30 31 41 53 COM COM COM RES COM COM COM Choice COMM – HEAT and A/C Choice COMM - NGV Choice COMM - INTRASTATE RESIDENTIAL HEAT COMMERCIAL NGV COMMERCIAL HEAT INTRASTATE UTILITY SERVICE 79 COM April 2014 Columbia Gas of Kentucky Choice Reference Manual RESIDENTIAL AND A/C COMMERCIAL HEAT AND OTHER SALES MUTUAL ASSOCIATION FIELD SALES 24 Action Code Definitions The following characters are to be used in the first column in the DAT file: 1 Indicates that an account is to be set up as a Choice account. 2 Indicates that an account should be removed from the Choice program. The account must have already been set up at Columbia Gas as a Choice account. 3 Indicates that an account should be set up as a Choice account and 24 months of the account’s consumption history is to be sent back to the Marketer on the XXX.CON file. 4 Indicates that 24 months of an established Columbia Choice account’s consumption history is to be sent back to the Marketer on the XXX.CON file. 5 Indicates that a change should be made to the customer’s rate code. D Indicates that an account should be deleted from the .DAT file. DO NOT PHYSICALLY delete the account from the .DAT file. April 2014 Columbia Gas of Kentucky Choice Reference Manual 25 Audit/Error Codes and Descriptions 0001 ACCOUNT NOT ON DIS • Account not in DIS database - Re-verify customer account number. 0002 CHECK DIGIT IN ERROR • Check digit submitted does not agree with check digit on DIS database - re-verify customer account number’s check digit. 0009 LOCATION INVALID 0010 INVALID RECORD ON FILE • Could not process record, invalid format. 0011 INVALID COMM/IND - NOT USED 0012 INVALID RES - NOT USED 0005 GTS Customer, not valid for Choice • Marketer code is not in GTS table - this error may also be received in conjunction with error 0023 if an incorrect Nomination Group Number has been submitted. 0013 NOT USED 0014 INVALID GTS ACCOUNT 0006 MARK CD INV - DIS • Marketer code is not in the DIS tables. 0015 0003 ACCOUNT NOT AN ACTIVE ACCOUNT • Account is not an active account - re-verify account number. 0004 ACCOUNT IS CAP – NOT USED 0007 INVALID REVENUE CLASS SELECTED • Revenue class must be 00, 11, 30, 41, 60, 61, 62, 63, 64, 65, 66, 67, 70, 71. • CANNOT BE REMOVED FROM PROGRAM Either the account is not set up as Columbia Choice account or the Marketer cannot remove the account from the program because it was set up with a different Marketer code. 0008 NOT COMPANY 32 • Account or Marketer Rate Code is not valid in Kentucky. April 2014 Columbia Gas of Kentucky Choice Reference Manual 26 Audit/Error Codes and Descriptions (continued) 0016 NOT USED ( ACCT IS ACTIVE CAP) • Account is an active CAP account. 0017 DUPLICATE ACCOUNT REMOVAL TRANSMISSION • Account removal was transmitted twice in the .DAT file, check the .DAT file and delete (using a ‘D’ action code) one of the entries. 0018 ACCT NOT ACTIVE CHOICE CANNOT CHANGE • Action code ‘5’ was submitted but the account cannot be changed because the account belongs to another Marketer or has been removed from the program. 0019 ALREADY SET UP • This account is already set up as a Choice account by another Marketer or the Marketer making the request. If the account is set up by the Marketer making the request, then the additional message for Marketer XXX01 will be displayed. XXX will be the three-character Marketer code and the 01 will be the appropriate billing code. 0020 CANNOT REQUEST CONSUMPTION • Consumption cannot be provided because the Marketer requesting the consumption does not have this account as a Choice customer. 0022 NO MATCH - TCO AREA • PSP does not agree with the PSP on table used in conjunction with Marketer Code and Nomination Group Number to get a valid PSP. 0023 NOM GROUP NUMBER INVALID • Nomination Group Number supplied by Marketer is invalid or not on tables used to get a valid PSP. 0024 60 DAYS ARREARS >0 • The account is not on an ‘active payment plan’ or ‘active budget’ and the ‘tariff only’ arrears are 60-days in arrears. 0025 PAYPLAN ARREARS >0 • The account is on an ‘active payment plan’ and the account is in arrears for the payment plan. 0026 BUDGET ARREARS >0 • The account is an ‘active’ budget and the account is in arrears for the budget plan. 0027 CONTRACT NUMBER INVALID • The contract number is not in the GTS tables. 0021 NOT USED April 2014 Columbia Gas of Kentucky Choice Reference Manual 27 Audit/Error Codes and Descriptions (continued) 0028 CANNOT BE CHANGED, REMOVE FOUND • Account cannot be changed because a removal was previously transmitted in the .DAT file. Check the .DAT file and delete (using a ‘D’ action code) the removal and then submit the change. 0029 INVALID ENROLLMENT TYPE 0030 NOT USED 0031 NOT USED 0032 NOT FOUND OR CANNOT UPDATE • The account cannot be found in DIS and cannot be updated – re-verify account number. 0036 ACCOUNT IS SLAM BLOCK • Client has requested to be removed from the Marketer’s call list. Prevents account from being signed with a marketer by placing a block on the account. 0037 PENDING TRANS PREV ENROLL PERIOD • The account has a pending add transaction (‘1’ or ‘ 3’ action code) for the previous enrollment period that must be final (accepted in .AC2) before an add for the current enrollment period can be processed; this transaction should be resubmitted after the .AC2 for the previous enrollment period is posted. 0033 NOT USED 0038 MARKETER RATE CODE EXPIRED or MARKETER CODE NOT EFFECTIVE • Marketer Rate Code is expired or has not been established in Columbia’s System. 0034 NOT USED 0039 INVALID DOLLAR VALUE FORMAT 0035 INVALID RATE April 2014 • Mcf Dollar Value submitted is not in the required format (XX.XXXX) or is a negative value 0040 INVALID MARKETER RATE CODE - BILLING • Marketer bills gas costs Columbia Gas of Kentucky Choice Reference Manual 28 .ACC and .ACF Files Format Both files provide the accounts that were accepted and additional customer information from the .DAT file uploaded the previous business day. These files include supplemental information about the customers that can be used when building a customer database. The XXXMMDDY.ACC file, where XXX reflects the Marketer and state for which they operate, MM reflects the month, DD reflects the day, and the Y reflects the last digit of the year the record is created; provides the accounts that were accepted from the DAT file uploaded on the previous business day. The .ACF file will provide a final number of records accepted for the current month’s flow and will be created on the date specified in the timeline/calendar. NOTE: The .ACC file is a preliminary list of accounts that are accepted for Choice . The .ACF will contain the final list of accounts accepted for Choice . April 2014 Columbia Gas of Kentucky Choice Reference Manual 29 .ACC and .ACF Files Format (continued) Columns 67-70: • Filler Column 1: • Action code Columns 2-6: • Marketer Number Columns 71-110: • Filler Columns 7-39: • Marketer Name Columns 111-112: • Revenue Class Old Columns 40-47: • Customer PCID Number Columns 113-114: • Revenue Class New Columns 48-50: • Customer Sequence Number Column 51: • Customer Check Digit Number Columns 52-60: • Customer PSID Number Column 127: • Customer Middle Initial Columns 128-147: • Customer Last Name Columns 61-66: • Effective Date (YYYYMM) April 2014 Columns 115-126: • Customer First Name Columns 148-180: • Service Address Columbia Gas of Kentucky Choice Reference Manual 30 .ACC and .ACF Files Format (continued) Columns 181-219: • Service Address, City, State, Zip+4, Carrier Route Columns 261-265: • 5 Digit Marketer Rate Code Columns 266-272: • Filler Columns 220-231: • Customer Home Phone Columns 232-243: • Customer Business Phone (if available) Columns 244-247: • Customer Business Phone Extension (if available) Columns 273-276: • Standard Industrial Code Columns 277-284: • Marketer Nomination Group Columns 248-257: • Date Processed (YYYYMMDD) Columns 258-259: • Company Number Column 260: • Valid Customer PCID Check Digit Number April 2014 Columbia Gas of Kentucky Choice Reference Manual 31 .ACT File Format The .ACT file provides all the established accounts for a Marketer as of the date of the last .AC2 file. This file can be used when building a customer database or to verify the information contained in a Marketer’s database. For example, an .ACT file ran in the middle of a month would contain all confirmed accounts as of the previous AC2 file. The accounts that had been added since the previous month’s 15th deadline would not be included. Please note there is a fee of $.015 per record with a minimum charge of $55.00. Columns 1-8: • Customer PCID Number Columns 9-11: • Customer Sequence Number Column 12: • Customer Check Digit Number Columns 13-45: • Customer Name Columns 46-78: • Service Address Columns 79-99: • City Columns 100-101: • State Column 102: • Filler Columns 103-112: • Zip Code plus 4 April 2014 Columbia Gas of Kentucky Choice Reference Manual 32 .ACT File Format (continued) Column 113: • Hyphen Columns 153 -183: • Filler Columns 114-117: • Postal Carrier Route Columns 184-217: • Mailing Street Address Columns 118-122: • Five-digit Marketer Code Columns 218-249: • Mailing Street Address Overflow • (if necessary) Columns 123-130: • Effective Date (YYYYMMDD) Columns 131-138: • Nomination Group Number Columns 270-271: • Mailing State Column 139: • Tax Exempt Code Added (Y-Yes or N-No) • This indicates if the account is tax exempt. Columns 140-150: • Filler Columns 151-152: • Revenue Class Code April 2014 Columns 250-269: • Mailing City Column 272: • Filler Columns 273-282: • Mailing Zip Code plus 4 Column 283: • Budget Yes (Y) or No (N) Columbia Gas of Kentucky Choice Reference Manual 33 .AC1, .AC2 & .GAC2 Files The XXXMMDDY.AC1 file, where XXX reflects the CSP, X reflects the state in which the marketer is operating, MM reflects the month, DD reflects the day, and the Y reflects the last digit of the year the record is created. This file provides all the accounts that were accepted from the .DAT file that was uploaded the previous business day. As you build your.DAT file during the month, the. AC1 file will continue to build as well. The XXXMMDDY. AC2 file, provides all the accounts that were accepted from the previous enrollment cycle. Keep in mind that the accepted accounts you see in the daily .AC1 file may not be the same accounts you see in the final .AC2 file. It is possible that accounts you saw in your .AC1 file may have been disconnected between the time you saw them in the .AC1 file and the time the final .AC2 file posts. The XXX in the name of the file is an abbreviated three-digit code to identify the CSP and the state in which the CSP is operating. If a CSP is participating in more than one state program, the XXX may vary slightly from state to state to avoid confusion. The .GAC2 file provides all the accepted GAS/GMB accounts from the previous processing cycle that will flow gas the 1st of the month. The .AC1 file contains preliminary accepted accounts. Do not assume that accounts showing in the .AC1 will be accepted in the final .AC2 or GAC2 files. NOTE - When you begin building your new .DAT file for the next billing cycle (on the 16th of the month generally), you will not see the .AC1 file until the 20th of the month when we begin processing files again for the new billing cycle. April 2014 Columbia Gas of Kentucky Choice Reference Manual 34 .AC1, .AC2 & .GAC2 Files (continued) Column 1: • Action Code Columns 2-9: • Customer PCID Number Columns 76-83: • Nomination Group Number Columns 84-86: • Filler Columns 10-12: • Customer Sequence Number Column 13: • Customer Check Digit Number Columns 14-19: • Effective Date (YYYYMM) Columns 20-31: • Rate Code and Filler Columns 87-88: • Billing Unit Columns 89-91: • Filler Column 92: • Tax exemption indicator “N” or “Y” Column 93: • Enrollment Type • “I” = Internet • “T” = Telephonic • “W”= Written Columns 32-39: • Filler Columns 40-59: • Customer Last Name Columns 60-71: • Customer First Name Column 72: • Customer Middle Initial (if available) Columns 73-75: • Filler April 2014 Columbia Gas of Kentucky Choice Reference Manual 35 .BIL File Format This file will provide the meter reading and adjustment information billed by the DIS system. The XXX in the name of the file is an abbreviated three-digit code to identify the Marketer. If a Marketer is participating in more than one State program, the XXX may vary slightly from State to State to avoid confusion. .BIL Detail Record (11) - current month billing information format below: Columns 17-18: • Billing Unit Columns 19-22: • Location Number - Internal CKY use Columns 23-24: • Revenue Class Columns 25-32: • Customer PCID Number Columns 33-35: • Customer PCID Sequence Number Columns 1-2 • Record-type Columns 3-10 • System Creation Date (YYYYMMDD) Column 36: • Check Digit Number Columns 11-16: • Revenue Cycle Date (YYYYMM) Columns 37-45: • Customer PSID Number April 2014 Columbia Gas of Kentucky Choice Reference Manual 36 .BIL Detail Record Format (continued) Columns 46-78: • Customer Name Columns 79-111: • Customer Name Overflow Columns 179-185: • Taxing District Columns 112-144: • Service Address Columns 186-193: • Columns 145-175: • Service City, State and Zip Code Columns 194-197: Columns 176-178: • County Code Bath Bourbon Boyd Bracken Carter Clark Clay Estill Fayette Floyd April 2014 011 017 019 023 043 049 051 065 067 071 Franklin Greenup Harrison Jessamine Johnson Knott Lawrensce Lee Letcher lewis • 073 089 097 113 115 119 127 129 133 135 Madison Martin Mason Montgomery Nicholas Owsley Pike Robertson Scott Woodford Meter Number Meter Calculated or Read/AMR 151 159 161 173 181 189 195 201 209 239 Columbia Gas of Kentucky Choice Reference Manual 37 .BIL Detail Record Format (continued) • Columns 198-205: • • Columns 206-213: • • To-Date (YYYYMMDD) Columns 214-221: • • From-Date (YYYYMMDD) From-Read To-Read • • Columns 242-251: • Sign +/• Total Current Amount Columns 252-261: • Sign +/• Total Current Tax Exempt Columns 222-229: • • Column 241: • Rebill – Code • Yes – Y, No – N Columns 262-269: • Sign +/• Sales Tax Columns 230-239: • Sign +/- • Usage by Volume in MCF Column 240: • Final Bill • Yes – Y, No – N April 2014 Columns 270-279: • Sign +/• Previous Balance Columns 280-289: • Sign +/• Total Account Balance Columbia Gas of Kentucky Choice Reference Manual 38 .BIL Detail Record Format (continued) Columns 337-346: • Sign +/• Marketer Current Balance Columns 290-299: • Sign +/• Pay This Amount Columns 347-396: • +/- Marketer Charges 1 • +/- Marketer Charges 2 • +/- Marketer Charges 3 • +/- Marketer Charges 4 • +/- Marketer Charges 5 Columns 300-304: • Marketer Rate Code Columns 305-310: • Sign +/• Marketer Rate Columns 397-405: • Columbia Rate Schedule Columns 311-316: • Sign +/• Marketer Discount Columns 317-326: • Sign +/• Marketer Previous Balance Columns 327-336: • Sign +/• Marketer Current Charges April 2014 Columns 406-415: • Sign +/• Columbia Customer Charge Columns 416-425: • Sign +/• Columbia Transportation Charges Columns 426-435: • Sign +/• Supplemental Charges Columbia Gas of Kentucky Choice Reference Manual 39 .BIL Detail Record Format (continued) Columns 436-445: • Sign +/• Delayed Payment Penalty Columns 487-496: • Sign +/• Columbia Budget Amount Columns 446-455: • Sign +/• Agency Handling Fee Columns 497-506: • Sign +/• Columbia Budget Arrears Column 456: • Customer on Budget • Yes-Y, No-N Columns 507-516: • Sign +/• Columbia Budget Balance Columns 457-466: • Sign +/• Marketer Budget Amount Columns 517-539: • Blank Columns 467-476: • Sign +/• Marketer Budget Arrears Columns 477-486: • Sign +/• Marketer Budget Balance April 2014 Column 540-548: • Sign +/• Filler Columns 549-557: • Sign +/• Filler Columbia Gas of Kentucky Choice Reference Manual 40 .BIL Adjustment Record File Format (continued) .BIL Adjustment Record (15)-current month adjustment information format below: Columns 1-2: • Record – type 15 Columns 3-6: • Location Columns 7-15: • Customer PSID Number Columns 16-23: • Columns 35-38: Transaction – Type • CAOR = CAB adjustment, over read • CAUR = CAB adjustment, under read • CAOC = CAB adjustment, over calculated • CAUC = CAB adjustment, under calculated • CAAF = CAB adjustment, adjustment on final bill • CAAI = CAB adjustment, adjustment on initial bill • CADM = CAB adjustment, dead meter • CAFM = CAB adjustment, fast meter • CAMA = CAB adjustment, manual adjustment • AMRA = CAB AMR adjusted reading Customer PCID Number Columns 39-43: Columns 24-26: • • Marketer Rate Code Customer Sequence Number Columns 44-53: Columns 27-34: • April 2014 Transaction – Date (YYYYMMDD) • Sign +/- • Transportation Columbia Gas of Kentucky Choice Reference Manual 41 .BIL Adjustment Record File Format (continued) Columns 54-63: • Sign +/- • Gas Cost Amount Columns 64-71: • Adjustment Period Date (YYYYMMDD) Column 93: Incremental Balancing Fee Indicator (Y-Yes or N-No) This indicates whether an account is charged Incremental Balancing Fees in addition to Optional Balancing Fees. Columns 72-81: • Sign +/• MCF Column 82: • Check Digit Number Columns 83-92: “Add” date (YYYY-MM-DD) • This is the date the account was added (with a “1” code) by this Marketer. This date is what is used to determine whether an account is “grandfathered” or is charged Incremental Balancing Fees in addition to Optional Balancing Fees. April 2014 Columbia Gas of Kentucky Choice Reference Manual 42 .BIL Balance Record File Format (continued) .BIL Detail Record (9) - current month balance record information format below: Gas Measurement Billing information is located in the BIL file following the BIL Detail Record – current month balance record information (highlighted below). Columns 1-9: • Balance Record Indicator (all nines) Columns 10-15: • Sign +/• Record Count Columns 16-27: • Sign +/• Total Account Balance (last two digits are decimal $xx.xx) Columns 28-56: • Filler Columns 57-58 • Balance Record Indicator (all nines) April 2014 Columbia Gas of Kentucky Choice Reference Manual 43 .CON File Format The .CON file provides a list of valid accounts with 24 months of consumption from the .DAT file uploaded the previous business day. These accounts had either a ‘3’ or ‘4’ action code in column 1. Column 1: • Codes 3 and 4 • 3 indicates an account should be set up as a Choice account and 24 months consumption history is to be sent to the Marketer on the XXX .CON file. • 4 indicates 24 months of an established Columbia Choice account. Consumption history is to be sent to the Marketer on the XXX.CON file. Columns 2- 13: • Marketer Rate Code April 2014 Columns 14-21 • Customer PCID number Columns 22-24: • Customer sequence number Column 25: • Customer Check Digit number Columns 26-34: • Customer PSID number Columns 35-586 • 24 Months Consumption • Each month has the following information: • Revenue Cycle (YYYYMM) • Meter Read Date (YYYYMMDD) • Consumption (999999999) in MCF. Columbia Gas of Kentucky Choice Reference Manual 44 .CONF File Format The .CONF file is a confirmation record of the transactions received each day as submitted through the .DAT file. Please note that this is not an accept or reject confirmation, rather a response file including date and time stamp, of your previous day’s submission. This file can be used to verify the information submitted to Columbia for processing. The .CONF file is produced daily, however it will be empty if there is no activity to report. Column 1: • Action code Columns 2-9: • Customer PCID Number Columns 10-12: • Customer SEQUENCE Column 13: • Customer CHECK DIGIT Column 14 - 19 • Filler Column 40: • Enrollment Type Columns 41-59: • Filler Columns 60-62: • Marketer code Columns 63-70: • Date YYYYMMDD Columns 20-24: • Marketer rate code Columns 71-74: • 24 Hour Time HHMM Columns 25-31: • Filler Columns 75-79: • Record sequence number Columns 32-39: • Nomination Group number April 2014 Columbia Gas of Kentucky Choice Reference Manual 45 .DAT File Format The .DAT file is utilized by the Marketers to add, delete or change an account on the FTP Web Site. Marketer’s enter the Action Code in the first column followed by the account information which is included in columns 2 through 40 described on the next page. Files can be submitted daily up through the 15th of the month preceding the effective flow date. The Marketer must start with a “clean” .DAT file after each enrollment period. NOTE: Columns = Spaces .DAT FILE FORMAT: Codes are ‘1’, ‘2’, ‘3’, ‘4’, ‘5’, ‘D’ (see explanation of each below): 1 - Account to be set up on Choice. 2 - Account to be removed from Choice 3 - Account to be set up on Choice and 24 months consumption sent to Marketer. 4 - 24 months consumption of an established Columbia Choice customer sent to Marketer 5 - Change to customer’s rate code D - Account to be deleted from the .DAT file. DO NOT physically delete the account from the .DAT file. April 2014 Columbia Gas of Kentucky Choice Reference Manual 46 .DAT File Format (continued) Columns 32-39: • Enter eight digit Nomination Group number (precede with zeros) Column 1: • Enter the Action code Columns 2-9: • Enter the customer PCID (8 character) Number Columns 10-12: • Enter the customer SEQUENCE • (3 character) Number Column 13: • Enter the customer CHECK DIGIT • (1 character) Number Column 14 - 19 • Filler (Leave blank) SPECIAL NOTE: Columns 20-31: • Enter in the 12 digit control as the following: • Enter a 5-digit Marketer rate code in the first 5 positions. (The first 3 characters are the Marketer code and the last two characters are the rate number). • The next 7 characters are not required and can be used by the Marketer at their own discretion. April 2014 Column 40: ONLY NEEDED FOR ACTION CODES 1 and 3 Enter Enrollment Type • “I” = Internet • “T” = Telephonic • “W”= Written The “D” code is used during the current enrollment period when an account in the .DAT file has been entered in error. To remove or delete an account that has been enrolled in error during the current enrollment period, use the “D” action code. Do not confuse this code with the “2” code which is used to remove an account from the program after set-up has already occurred. Columbia Gas of Kentucky Choice Reference Manual 47 .DET File Format Layout The .DET file is the Marketer Detail file – record layouts. There are four (4) record types that can be in each file: 1. 2. 3. 4. Detail record (type = 1) Adjustment detail record (type = 2) Control total record (type = 3) Customers # record (type = 4) NOTES: • Total MCF = (current month MCF + any adjusted MCF) • Total gas cost = (current month gas cost + any gas cost adjustments) • Total tax = (State tax current month + any State tax adjustments) • Grand total = (Total gas cost + Total tax) • Values for the revenue-classes are: • R = residential • C = commercial • I = industrial April 2014 Detail Record: Column 1: • Record Type Columns 2-3: • Company Columns 4-14: • PCID – Sequence No Column 15: • PCID Ck Digit number Columns 16-20: • Marketer number Columns 21-23: • County Code Column 24: • Revenue Class Columns 25-33: • Marketer current month MCF Columbia Gas of Kentucky Choice Reference Manual 48 .DET File Format Layout, Detail Record Columns 34-42: • Marketer adjustment MCF Columns 97-107: • Total tax Columns 43-51: • Total MCF Columns 108-118: • Grand Total Columns 52-60: • Marketer current month gas cost Columns 61-69: • Marketer adjustment gas cost Columns 70-78: • Total gas cost Columns 79-87: • State tax current month Columns 88-96: • State tax adjustment April 2014 Columbia Gas of Kentucky Choice Reference Manual 49 .DET File Format Layout, Marketer and Adjustment Adjustment Detail Record Marketer Detail File All numeric fields are defined as signed unpacked numbers. This allows us to retain negative values in the numeric fields. A conversion chart of values for signed unpacked numbers are below: A=1 B=2 C=3 D=4 E=5 F=6 G=7 H=8 I = 9 { =0 J = -1 K = -2 L = -3 M = -4 N = -5 O = -6 P = -7 Q = -8 R = -9 } = -0 Column 1: • Record Type Columns 2-3: • Company Columns 4-14: • PCID – Sequence No Column 15: • PCID Ck Digit number Columns 16-20: • Marketer number Columns 21-26: • Marketer adjustment date Columns 27-35: • Marketer adjustment MCF April 2014 Columbia Gas of Kentucky Choice Reference Manual 50 .DET File Format Layout, Adjustment and Control Record Adjustment Detail Record, (continued) Control Total Record Column 36-44: • Marketer adjustment gas cost Column 1: • Record Type Columns 2-3: • Company Note: Marketer adjustment date = YYYYMM Columns 4-14: • Filler Column 15: • Filler Column 16-20: • Marketer number Columns 21-24: • Filler April 2014 Columbia Gas of Kentucky Choice Reference Manual 51 .DET File Format Layout, Control Total Record, (continued) Columns 25-33: • Marketer current month MCF Columns 88-96: • State tax adjustment Columns 34-42: • Marketer adjustment MCF Columns 97-107: • Total tax Columns 43-51: • Total MCF Columns 108-118: • Grand total Columns 52-60: • Marketer current month gas cost Columns 61-69: • Marketer adjustment gas cost Columns 70-78: • Total gas cost Columns 79-87: • State tax current month April 2014 Columbia Gas of Kentucky Choice Reference Manual 52 .DET File Format Layout, Customer Number Record Customer Number Record Column 1: • Record type Columns 84-87: • Factor Columns 2-3: • Company Columns 88-98: • Billing amount Columns 4-15: • Filler Columns 16-20: • Marketer number Columns 21-67: • Message Columns 68-74: • Customers Columns 75-83: • Times (literal) April 2014 Columbia Gas of Kentucky Choice Reference Manual 53 .DIS File Format The .DIS file shows the customers who have been disconnected and are inactive in our billing system. Columns 1-5: • Marketer Rate Code The XXXMMDDY.DIS file where XXX reflects the Marketer and state for which they operate, MM reflects the month, DD reflects the day, and the Y reflects the last digit of the year the record was created. This provides information to the Marketers about accounts that have been removed from CKY service for various reasons. Columns 6-7: • Company Number (i.e. 32 for CKY) Upon receiving an account in this file, the Marketer should check with the customer to validate activity on the account. Columns 12-19: • Customer PCID number The customer has taken one or more of the following actions: • re-established an account at a new address • changed ownership • moved out of the Columbia service territory Columns 8-11: • Location Number – An internal Columbia tracking number based on the Area Office that serves the customer Columns 20-22: • Customer PCID Sequence Number Column 23: • Customer Check Digit Number All the above would cause the customer to be disconnected on our system. April 2014 Columbia Gas of Kentucky Choice Reference Manual 54 .DIS File Format (continued) Columns 24-32: • Customer PSID Number Columns 33-34: • Unit Number (The unit of the billing cycle) Columns 35-36: • Book Number (The book of the unit for the billing cycle) Columns 81-88: • Customer Activity Date (YYYYMMDD) = Date CKY processed the order in our system Columns 89-94: • Customer Activity Type (The transaction code from the CKY billing system, internal use) Column 37: • Account Status Code Columns 38-45: • Disconnect Date (YYYYMMDD) = Date account became inactive Columns 46-47: • Revenue Class Code Columns 48-80: • Customer Name April 2014 Columbia Gas of Kentucky Choice Reference Manual 55 .DMD File - Steps to Import Into Excel To import the .DMD comma delimited file into Excel do the following steps: • • • Move the .DMD file to your hard drive Open Excel Open the .DMD file – Should bring up the Import Wizard • Import Wizard – Step 1 • Radial Button – Delimited (Default) • Select Next • Import Wizard – Step 2 • Delimiters – Select Comma • Remove any other selected Delimiters Select Next • • • • Import Wizard – Step 3 Column Data Format • Select Text Select Finish File should now be in a spreadsheet format. Save the file. April 2014 Columbia Gas of Kentucky Choice Reference Manual 56 Demand Curves Report 1 Calendar Month Report provides the normalized volumetric information for the current group of customers based on their actual historical consumption. Volumes on this report are increased for retainage and decreased for customer attrition. Report 1. Normalized Dth Calendar Months Compan Cust y Id Type 32 32 Annual Calenda 2010-05 2010-06 2010-07 2010-08 2010-09 2010-10 2010-11 2010-12 2011-01 2011-02 2011-03 2011-04 r Dth MktrId PSP Nom Group Class CHO XX 17-15 XXXX C 19366 13313 13394 13394 15561 30466 47388 69810 78663 62402 50911 30104 444771 CHO XX 17-15 XXXX R 4288 2077 2008 2008 2936 8527 15090 23552 26933 21024 16335 8490 133268 23654 15390 15402 15402 18497 38993 62478 93362 105596 83426 67246 38594 578039 Total April 2014 Columbia Gas of Kentucky Choice Reference Manual 57 Demand Curves Report 2 Billing Month Report provides the normalized billing month volumetric information based on actual historical information. Columbia bills the customer on billing cycles and Marketers deliver on calendar months. This report reflects that difference. Volumes on this report are increased for retainage and decreased for customer attrition. Report 2. Normalized Dth Billing Months Compan Cust y Id Type 32 32 Annual Billing 2010-05 2010-06 2010-07 2010-08 2010-09 2010-10 2010-11 2010-12 2011-01 2011-02 2011-03 2011-04 Dth MktrId PSP Nom Group Class CHO XX 17-15 XXXX C 24966 16062 13164 12641 13548 20231 34730 58741 77866 74050 58363 40410 444771 CHO XX 17-15 XXXX R 6601 3131 2047 1878 2029 4561 10054 19081 26673 25284 19421 12508 133268 31567 19193 15211 14519 15577 24792 44784 77822 104539 99334 77784 52918 578039 Total April 2014 Columbia Gas of Kentucky Choice Reference Manual 58 Demand Curves Report 3 Dth Summary Report provides number of customers, operational information, and daily and annual volumes. Note: The volumes on all reports include unaccounted-for volumes, hence they represent volumes at the city gate. Report 3 shows the unaccounted-for factor. Report 3. Dth Summary Compa Cust ny Id Type MktrId PSP Nom Group Class 32 CHO XX 17-15 XXXX C 1228 0.99 1.047 457821 444771 -4 5549 0 0 0 32 CHO XX 17-15 XXXX R 1833 0.99 1.047 138076 133268 -4 1965 0 0 0 365 day Avg Daily Daily Deliver Dth y Dth PSP Name PORTSMOUT 0 1219 1219 H PORTSMOUT 0 365 365 H Total 3061 0 0 April 2014 Num Cust Prior 12 Annual Attritio Months Normal Peak Peak n BTU Actual Calenda Design Deman Factor Factor Dth r Dth Temp d Dth 595897 578039 Over/U nder Deliver y% 7514 Columbia Gas of Kentucky Choice Reference Manual Over/U nder Deliver y Dth Weathe Daily r Daily Like In Dth Kind Adjust Adjust 1584 1584 59 .ERR, .ER2 & .GER2 Files The .ER2 & .GER2 files: The .ERR file: This file reflects the accounts rejected from the DAT file that was uploaded the previous business day. This file is an alert to correct any accounts submitted incorrectly or accounts that are unable to be coded for Choice the previous business day. Accounts that are re-submitted correctly and can be coded for Choice will then be dropped off the .ERR file and shows up on the .AC1 file. The XXXMMDDY. ERR file: • XX reflects the CSP • X reflects the operating state • MM reflects the month • DD reflects the day • Y reflects the last digit of the year the record is created NOTE: It is STRONGLY RECOMMENDED that the .ERR file is reviewed daily in order to maximize enrollment and minimize customer complaints. April 2014 These file provides the accounts that were rejected from the final .DAT file uploaded on the deadline provided on the timeline/calendar (usually the 15th of the month). ER2 file, shows the rejected accounts .GER2 file, shows the rejected GAS/GMB accounts These accounts cannot be corrected for this billing cycle but will have to be resubmitted with corrections on your new .DAT file for the next billing cycle. The XXMMDDY. ER2 • XX reflects the CSP • X reflects the operating state • MM reflects the month • DD reflects the day • Y reflects the last digit of the year the record is created. Additional Information: Both the .ERR and .ER2 files provide a total number of accounts at the bottom of the file processed from the .DAT file. The number of accounts accepted from the .DAT file and the number of accounts that are rejected and sent back on the .ERR and .ER2 files. This total also shows the number of accounts that were deleted from the .DAT file. This total, however, does not include the 2 coded accounts that were removed from the program. They are included in the number of records processed. Columbia Gas of Kentucky Choice Reference Manual 60 . ERR, .ER2 & .GER2 File Formats Column 1 • Action Code Columns 71-110: • Audit Error Description (see Audit/Error Codes and Descriptions) Columns 2-6: • Marketer Rate Code Columns 111-112: • Current Revenue Class Columns 7-39: • Marketer Name Columns 113-114: • Old Revenue Class Columns 40-47: • Customer PCID Number Columns 115-126: • Customer First Name Columns 48-50: • Customer Sequence Number Column 127: • Customer Middle Initial Column 51: • Customer Check Digit Number Columns 128-147: • Customer Last Name Columns 52-60: • Customer PSID Number Columns 148-180: • Service Address Columns 61-66: • Effective Date (YYYYMM) Columns 67-70: • Audit Error Code (see Audit/Error Codes and Descriptions) April 2014 Columns 181-219: • Service City, State, Zip+4, and Carrier Route Columbia Gas of Kentucky Choice Reference Manual 61 . ERR, .ER2 & .GER2 File Formats (continued) Columns 220-231: • Customer Home Phone Columns 232-243: • Customer Business Phone (if available) Columns 244-247: • Business Phone Extension (if available) Columns 248-257: • Date Processed Columns 258-259: • Company Number Column 260-265: • 5 Digit Marketer Rate Code Columns 266-272: • Filler Columns 273-276: • Standard Industrial Code (Classification) April 2014 Columbia Gas of Kentucky Choice Reference Manual 62 .NOP File Format The XXXMMDDY. NOP file, where XXX reflects the Marketer and state for which they operate, MM reflects the month, DD reflects the day, and the Y reflects the last digit of the year the record is created, provides information to the Suppliers about customer accounts that have been issued a pending termination notice for non-payment or nonaccess to their meter. Columns 1-5: • Marketer Rate Code Columns 6-7: • Company Number (32) Columns 8-11: • Location Number - An internal Columbia tracking number based on the Area office that serves the customer. Columns 12-19: • Customer PCID Number Columns 20-22: • Customer PCID Sequence Number Column 23: • Customer Check Digit Number Columns 24-32: • Customer PSID Number April 2014 Columbia Gas of Kentucky Choice Reference Manual 63 .NOP File Format (continued) Columns 33-34: • Unit Number (The unit of the billing cycle) Columns 35-36: • Book Number (The book of the unit for the billing cycle) Column 37: • Account Status Code (See Note for Status Code Description) Columns 38-45: • Filler (zeros) Columns 95-99: • Five digit Marketer Rate Code Columns 100-107: • Filler (zeros) Note: Columns 46-47: • Revenue Class Code Account Status Codes Columns 48-80: • Customer Name Columns 81-88: • Date of Transaction (YYYYMMDD) Date the notice occurred April 2014 Columns 89-94: • CCTNNP – customer receives a 10-day disconnection notice for non-payment of arrears or • CCTNFA – customer receives a 10-day disconnection notice for failure to grant Columbia access to the meter for a 12 month period or longer Code Description B C D F V Active Account Active Delinquent Active Account, Shut Off For Non Pay Final, Actual Read Active Account, Shut Off for Access Columbia Gas of Kentucky Choice Reference Manual 64 .RATE File Layout – Supplier Billing Rates The XXMMDDY.RATE file, where XX in the name of the file is an abbreviated two-digit code to identify the Supplier , MM reflects the month, DD reflects the Day and Y reflects the last digit of the year the record is created. Columns 117 -121: • Supplier Rate Code This report provides active rate codes and the associated price value per unit of measure for each billing cycle. This report is available the 2nd business day of each month. Columns 127- 134: • Rate Effective Date Columns 1-48: • Filler Columns 49 -65: • Company Columns 122 -126: • Filler Columns 135 - 138: • Filler Columns 139 - 148: • Price Value (MCF) Columns 66 -72: • Billing Cycle (Month/Year) Columns 73 -79: • Filler Columns 80 -116: • Supplier Name April 2014 Columbia Gas of Kentucky Choice Reference Manual 65 RATE.DAT File Format The XXXRATE.DAT file, where XXX reflects the Marketer and state for which they operate, is used to submit marketer rate codes and dollar values via the FTP Web Site. This automated process will allow marketer rate submissions on a daily basis starting on the 21st of one month and ending on the 20th of the following month. Dollar values can be changed for the same marketer code throughout the submission period. The last dollar value for a marketer code received and accepted by Columbia will be the dollar value used for billing starting with unit 1 of the effective month. Columns 1-5: • Marketer Rate Code (5 characters) Columns 6-7: • Filler Columns 8-14: • Dollar Value (mcf) XX.XXXX If the 20th falls on a weekend or holiday, then the submission period ends on the previous business day. If the 21st falls on a weekend or holiday, then the submission period starts on the next business day. The dollar value is a 7 character field and must be entered with a decimal point between the dollars and cents. All 7 characters must be entered. NOTE: A “clean” XXXRATE.DAT file will be posted daily. April 2014 Columbia Gas of Kentucky Choice Reference Manual 66 .RAC1 File Format The XXXMMDDY.RAC1 file, where XXX reflects the Marketer and state for which they operate, MM reflects the month, DD reflects the day, and the Y reflects the last digit of the year the record is created. The .RAC1 file contains preliminary accepted marketer rate codes and dollar values from the RATE.DAT file that were uploaded the previous Columns 1-5: • Marketer Rate Code (5 characters) Columns 6-7: • Filler business day and are to be effective for the next month’s Unit 1 billing . In addition, the .RAC1 file will contain the last billed dollar value for the marketer rate codes that were submitted during the submission period. Columns 8-14: • New Dollar Value (mcf) • XX.XXXX NOTE – Marketer rate codes and/or dollar values can be changed throughout the submission period which starts on the 21st of one month through the 20th of the following month. Columns 15-16: • Filler It is recommended that all marketer rate value submissions be sent to Columbia by the 19th of the month. This will allow one day to submit any final corrections on the 20th prior to Unit 1 billing of the effective month. Columns 17-22: • Effective Date (YYYYMM) Any Marketer rate codes and/or dollar values submitted on the last day of the submission period, normally calendar day 20, that are rejected cannot be corrected and will not be used for unit 1 billing of the effective month. Columns 23-24: • Filler If the 20th falls on a weekend or holiday, then the submission period ends on the previous business day. If the 21st falls on a weekend or holiday, Columns 25-31: • Last Billed Dollar Value (mcf) • XX.XXXX then the submission period starts on the next business day. April 2014 Columbia Gas of Kentucky Choice Reference Manual 67 .RAC2 File Format The XXXMMDDY.RAC2, where XXX reflects the Marketer and state for which they operate, MM reflects the month, DD reflects the day, and the Y reflects the last digit of the year the record is created. The .RAC2 file is generated on the last day of the Marketer Rate Code submission period, normally calendar day 20, and will reflect the marketer rate codes and dollar values to be used for customer billing starting with Unit 1 billing for the effective month. The .RAC2 file will be used as the pre-bill verification eliminating the hard copy pre-bills with the exception of new marketer codes. Hard copy pre-bills will still be sent for new marketer codes. NOTE – Marketer rate codes and dollar values can be changed throughout the submission period which starts on the 21st of one month through the 20th of the following month. It is recommended that all marketer rate value submissions be sent to Columbia by the 19th of the month. This will allow one day to submit any final corrections on the 20th prior to Unit 1 billing of the effective month. Columns 1-5: • Marketer Rate Code (5 characters) Columns 6-7: • Filler Columns 8-14: • New Dollar Value (mcf) XX.XXXX Columns 15-16: • Filler Columns 17-22: • Effective Date (YYYYMM) Any Marketer rate codes and/or dollar values submitted on the last day of the submission period, normally calendar day 20, that are rejected cannot be corrected and will not be used for unit 1 billing of the effective month. If the 20th falls on a weekend or holiday, then the submission period ends on the previous business day. If the 21st falls on a weekend or holiday, then the submission period starts on the next business day. April 2014 Columbia Gas of Kentucky Choice Reference Manual 68 .RERR File Format Columns 1-5: • Marketer Rate Code (5 characters) The .RERR file: This file is a daily file that reflects the marketer rate codes and/or dollar values that rejected from the RATE.DAT that was uploaded the previous business day. Marketer rate codes and/or dollar values that are re-submitted correctly during the submission period will then be dropped off the .RERR file and will report in the .RAC1 file. The XXXMMDDY.RERR file: XXX reflects the Marketer MM reflects the month DD reflects the day Y reflects the last digit of the year the record is created NOTE: It is STRONGLY RECOMMENDED that the .RERR file is reviewed daily in order to maximize the opportunities to revise dollar values during the submission period. Columns 6-7: • Filler Columns 8-14: • Dollar Value (mcf) • XX.XXXX Columns 15-16: • Filler Columns 17-20: • Audit Error Code (see Audit/Error Codes and Descriptions) Columns 21-22: • Filler Columns 23-61: • Audit Error Description (see Audit/Error Codes and Descriptions) April 2014 Columbia Gas of Kentucky Choice Reference Manual 69 .REV File Format - RS5500MK The XXXMKMMY.REV file, where XXX in the name of the file is an abbreviated three-digit code to identify the Supplier and State, MK reflects the report name, MM reflects the month and Y reflects the last digit of the year the record is created. This report provides the Supplier’s prior month billed revenue. The report provides details by Supplier rate code as well as a summary page. Total Supplier payment is the payment amount prior to any offsetting, that will be made to the Supplier on the last day of each month. Note: The following are examples of offsets to Supplier payments: .ACT/.ACF file request charges, billing rate changes in excess of allowable number, local gas purchase charges, demand/supply curve non-compliance charges, balancing charges, or any other miscellaneous charges. Your monthly GTS invoice will reflect these charges. A Supplier who participates in the Company’s Accounts Receivable Purchase program (POR), the report provides detail on the purchased receivables and the supplier payment . The .REV file is available in report format and does not require an import. April 2014 Columbia Gas of Kentucky Choice Reference Manual 70 RS5500MK and Related RS5600T3 Reports Field Definitions RS5500MK Marketer Number – A sorting convention used in the production of these reports. First two letters represent a specific Marketer, the middle position and the last two digits represent a specific billing rate code as defined by the Marketer. Codes are defined by Marketers to segregate or organize customers under different billing rates. RS5500MK DIS and GAS Billing Cycle – Represents the period of time the report represents. A cycle represents one month. DIS and GAS are customer accounting systems; DIS for low-pressure accounts and GAS for highpressure accounts. DIS activity is reported in a same-month time frame; GAS is on a one-month lag. RS5500MK Revenue Class – Used to define customers by usage. To the left of the revenue class number is a description of the customers whose usage falls under that class. RS5500MK Number of Customers – Represents the number of customers on Columbia Gas’ records. RS5500MK Purchased A/R – In Kentucky, the Choice Program requires remittance of 98% Marketer receivables as the gas is delivered. Your receivables will always appear in this column. RS5500MK Total Marketer Payment – This amount is the payment that will be made to the Marketer on the last day of each month. In some cases, adjustments, billing rate changes in excess of allowable number, or any other miscellaneous charge CKY might bill you will be listed here, and the amount Columbia will remit to you will be adjusted accordingly. These adjustments will always be documented on the summary page which will be the top page of the package sent via regular mail on the last day of the month following the flow month. April 2014 Columbia Gas of Kentucky Choice Reference Manual 71 Solicitation List Format Column 1 • Filler Columns 71-73 • Filler Column 2 • Revenue Class • R, C, or I Columns 74-78 • Service Address Zip Code Columns 3-9 • Filler Columns 10-42 • Service Address Columns 43-45 • Filler Columns 46-65 • Service Address City Columns 66-68 • Filler Columns 69-70 • Service Address State April 2014 Columns 79-81 • Filler Columns 82-85 • Service City Postal Rte Number Columns 86-88 • Filler Columns 89-121 • Mailing Address Columns 122-124 • Filler Columns 125-157 • Mailing Address Overflow Columns 158-160 • Filler Columbia Gas of Kentucky Choice Reference Manual 72 Solicitation List Format (continued) Columns 201-203 • Filler Columns 161-180 • Mailing Address City Columns 204-215 • Customer First Name Columns 181-183 • Filler Columns 216-218 • Filler Columns 184-185 • Mailing Address State Column 219 • Customer Middle Initial Columns 220-222 • Filler Columns 186-188 • Filler Columns 189-193 • Mailing Address Zip Code Columns 223-242 • Customer Last Name Columns 194-196 • Filler Columns 197-200 • Mailing Address Postal Rte Number Columns 201-203 • Filler April 2014 Columns 243-245 • Filler Columns 246-278 • Business Name Columns 279-281 • Filler Columbia Gas of Kentucky Choice Reference Manual 73 Solicitation List Format (continued) Columns 282-314 • Customer Name 2 Columns 315-322 • Filler April 2014 Columbia Gas of Kentucky Choice Reference Manual 74 Capacity & Delivery Requirements Section 4 April 2014 Columbia Gas of Kentucky Choice Reference Manual 75 Pipeline Scheduling Point The CSP must establish an Aggregation pool which consists of at least 100 customers or at least 10,000 MCF of annual throughput. The aggregation pool is comprised of those customers within each CSP’s customer group located within the same Pipeline Scheduling Point. The PSP is determined by the zip code at the service address. Columbia will provide the zip code list. Following is list of each PSP: Pipeline Scheduling Point (PSP) Portsmouth April 2014 17-15 Columbia Gas of Kentucky Choice Reference Manual 76 Choice Capacity Release Assignment of Firm Capacity • Columbia will assign a pro-rata share of its firm contracted capacity under Columbia Gas Transmission Corp’s Rate Schedule FTS, Tennessee Gas Pipeline Rate Schedule FT-A, and Central Kentucky Transmission Rate Schedule FTS (collectively “FTS”). Marketer agrees to accept assignment of said FTS in an amount equal to the Marketer’s Daily Delivery Requirements at Columbia’s city gate. • Each month, when the Daily Delivery Requirement is determined for the following month, Columbia will assign to the Marketers its pro-rata share of Columbia’s upstream FTS capacity for the Marketer to use in the following month. Marketers that receive assigned FTS capacity by Columbia are subject to the terms and conditions of the tariffs of those pipeline companies on whose facilities capacity is assigned. • Columbia may recall any FTS capacity assigned to Marketer pursuant to this rate schedule in order to assure reliable service to customers in any instance where a Marketer fails to deliver the Daily Delivery Requirement of its Aggregation Pool. • Marketer shall provide the necessary assistance required to complete the mandatory firm capacity assignment transactions. April 2014 Columbia Gas of Kentucky Choice Reference Manual 77 Daily Delivery Requirements (DDR) Daily Delivery Requirements (DDR) shall be calculated by Columbia by determining the estimate of the normalized annual consumption of all Customers that will be in the Marketer’s Aggregation Pool during the following month, and dividing that aggregate sum by 365. Columbia shall convert the quotient to a Dth basis using Columbia’s annual Btu content, and shall adjust for Company use and Unaccounted For. The resultant quantity shall be the Daily Delivery Requirement for each Marketer’s Aggregation Pool. Demand Curves are posted on the columbiachoice.com website in a comma delimited format. Main Points: • Flow gas by calendar month - Receive payment by billing month. • Expect more deliveries than collections October-January. • Increasing Apparent Gas Banks and Negative Cash Flow in the Fall. • Expect more collections than deliveries February-April. • Decreasing Apparent Gas Banks and Positive Cash Flow in the Spring. • Columbia may reduce the DDR in the months of Oct., Nov., and April to meet operational needs. • Flow according to DDR Flat Demand • Marketers required to deliver gas supplies to Columbia at the Primary Firm City Gate Delivery Points designated in the Marketer’s assigned firm transportation capacity on a daily basis. • Demand Curves posted on or before the 20th of each month.. • Deliveries based on 63-degree F. Non Compliance Charges to the DDR • Non SFO, OFO OMO days- Failure to deliver according to the demand curve requirements will result in the • marketer being charged a fee equal to 30% of the price reported in Platts Gas Daily “Prices of Spot Gas Delivered to Pipelines” adjusted for retainage and commodity charges, multiplied by the difference in DTH, plus a charge for all other costs incurred by Columbia • SFO, OFO or OMO days- On days when Columbia has a limitation or interruption in affect, additional penalty charges will be assessed at an amount equal to $25.00 multiplied by the difference in Dth between the DDR and the actual deliveries on that day. April 2014 Columbia Gas of Kentucky Choice Reference Manual 78 Balancing Service Columbia will provide the Marketer with a Balancing Service on a daily and seasonal basis that balances the Marketer’s Daily Demand Requirements and the consumption of the Marketer’s Aggregation Pool. Balancing Charge The Marketer shall pay Columbia a throughput-based balancing charge equal to the Purchased Gas Demand cost less a credit for assigned capacity. The Purchase Gas Demand Cost is the Demand Rate component of Columbia’s most recent Gas Cost Adjustment Clause Report. The credit is the projected annual cost of assigned FTS capacity less estimated annual storage commodity costs (storage injection, withdrawal, shrinkage, and commodity transportation cost) divided by the estimated, annualized usage of the customers served under rate schedule SVGTS. The charge shall be calculated quarterly in accordance with Columbia’s Gas Cost Adjustment Clause Report. April 2014 Columbia Gas of Kentucky Choice Reference Manual 79 Customer Billing & Rates Section 5 April 2014 Columbia Gas of Kentucky Choice Reference Manual 80 Billing The Columbia Gas of Kentucky Choice Program requires consolidated billing with a signed Purchase of Receivables agreement. CKY issues payments to the Marketer by the last business day of the following calendar month for 98% of the Marketer’s revenues from the previous billing month less marketer, balancing, and billing charges and any other outstanding balances the Marketer owes Columbia. Marketer Charge • Each Marketer shall pay Columbia $0.05 per Mcf for all volumes delivered to the Marketer's Aggregation Pool during each billing month. Balancing Charge • Columbia will provide the Marketer with a Balancing Service on a daily and seasonal basis that balances the Marketer's Daily Demand Requirements and the consumption of the Marketer's Aggregation Pool. The Marketer shall pay Columbia a throughput-based Balancing Charge. The charge is calculated quarterly and can be found on Sheet No. 7a in the CKY tariff Billing Charge • CKY charges Marketers $0.20 per monthly customer bill and bills the customer according to the Marketer Aggregation Pool. April 2014 Columbia Gas of Kentucky Choice Reference Manual 81 Time Line for Rate Codes Example: CKY RATE CODES Marketer has three accounts to flow gas on May 1st: • • • • • After the 1st day of the month, if any New Rate Codes are established, CKY provides new and existing rates to the Marketer May: 12345678-001-8 XXX03 $3.30 15678912-002-7 XXX03 $3.30 14789123-001-2 XXX03 $3.30 On the 2nd business day each month Columbia provides a .RATE file which provides a summary of all prior month rate codes and dollar values. Customer #2 negotiates a different rate ($2.00/Mcf) for the month of June. Using an established rate code, XXX01, this is how the change would appear for June: Marketer has until the 20th of the month to submit any changes and or new Rate Codes no later than 4 p.m. Eastern Time. If the Marketer submits any changes, then CKY faxes a pre-bill asking the Marketer to review and confirm before Unit 21 bills. Marketer then confirms all new and existing rates by signing the fax cover letter. NOTE: No response constitutes confirmation of Rates June: 12345678-001-8 XXX03 $3.30 15678912-002-7 XXX01 $2.00 14789123-001-2 XXX03 $3.30 Marketer submitted the #2 account through the .DAT file using a “5” code to change the rate code Note: Changing the rate code XXX03 to $2.00 would have affected all three accounts The XXX03 is a variable rate that the Marketer wishes to change in July In order for the Marketer to affect the July billings for Customer 1 and 3, the Marketer must submit a Rate Statement for a rate code change to XXX03 by June 20th. (Proposed new amount to be $2.95/Mcf) July: 12345678-001-8 XXX03 $2.95 15678912-002-7 XXX01 $2.00 14789123-001-2 XXX03 $2.95 Note: No Change to .DAT file was needed April 2014 Columbia Gas of Kentucky Choice Reference Manual 82 Marketer Rate Statement Establishing a new rate code: – To request a new rate code, the Marketer must email their Choice Analyst a minimum of 45 days prior to the flow month. (ex: requested by 5/15 available 7/1) – Dollar values must be submitted at the time of the request for new rate codes to prevent an account being added to a rate code that has no dollar value attached. Once the rate code has been created, if the dollar value needs to be changed, this can be done using the automated rate entry process by the 20th of the month. – If the 20th falls on a weekend or holiday the new rates are due the previous business day. On the 2nd business day each month Columbia provides a .RATE file which provides a summary of all your prior month rate codes and dollar values. April 2014 Columbia Gas of Kentucky Choice Reference Manual 83 CKY Rate Process: Rate Changes The XXXRATE.DAT file is an automated process utilized by the Marketer to change the price point attached to their Marketer rate codes. New rate information can be submitted from the 21st of the current month through the 20th of the following month. The information is due by 5:00 pm EST. There is one exception to the automated process, Marketer rate codes that have never had a dollar value assigned will need to be submitted manually via the current manual process. If the 20th falls on a weekend or holiday, the submission period ends on the previous business day. If the 21st falls on a weekend or holiday the submission period starts the next business day. – The Marketer will submit changes using their 5 digit market rate code and a 7 digit dollar value. The dollar value must be submitted with a decimal point between the dollars and cents fields. Example: ABC12 XX.XXXX The Marketer must start with a clean RATE.DAT file every day. An “empty” RATE.DAT file is posted daily. It’s recommend that all rate value submissions are sent to Columbia by the 19th of the month. This will allow one day to submit any final corrections prior to unit 1 billing. – The Marketer will receive either an RAC1 or an RERR file that provides the rates that were preliminarily accepted or rejected from the XXXRATE.DAT file uploaded the previous business day. – After unit 21 bills the Marketer’s will receive an RAC2. The RAC2, final acceptance file, provides the rate values that will be used for customer billing starting with unit 1 for the effective month. The .RAC2 file will replace the hard copy pre-bills that are normally sent. The exception will be marketer rate code changes that are submitted manually. Hard copy pre-bills will still be sent for them. April 2014 Columbia Gas of Kentucky Choice Reference Manual 84 Supplier Invoicing Section 6 April 2014 Columbia Gas of Kentucky Choice Reference Manual 85 Natural Gas Supplier Invoicing Monthly Billing • • • • • The marketer delivers gas on a daily basis and the customers are billed on a 21 unit billing cycle. After all meters have been read or calculated and nominations have been confirmed, the process for billing the marketer begins approximately the 6th working day of the month. The Receivables credit amount will appear on the invoice. Any non-compliance charges will appear on the invoice. The Balancing Charge, Billing Charge, and Marketer Charge will appear on the invoice. Payment will be made to the marketer by the last business day of the month for the prior month billing. Annual Reconciliation • On July 31st of each year, Columbia will reconcile the imbalance between the Marketer’s deliveries and their customer’s usage for the 12- months ending July 31st. If the imbalance is negative, the Marketer must purchase the deficient volume from Columbia. If the imbalance is positive, the Company will purchase the excess from the Marketer. The price to be paid to resolve any such imbalance will be the average price during the reconciliation period reported in PLATTS Inside FERC’s Gas Market Report in the monthly report titled “Prices of Spot Gas Delivered to Pipelines,” under the column heading “Index” for “Columbia Gas Transmission Corp., Appalachia”, adjusted for Columbia Gas Transmission Corporation’s FTS Retainage, and commodity charges. April 2014 Columbia Gas of Kentucky Choice Reference Manual 86 Bill Image ADJUSTMENT SUMMARY INFORMATION Miscellaneous Adjustment Marketer Billing Rate $ 50.00 ACT File Charge $ 55.00 Marketer Charge $ 1,131.50 Billing Charge $ 3,200.00 Balancing Charge $ 20,140.70 RATE SCHEDULE INFORMATION Nomination Group: 0000 True-Up Period: OPT 1 YRLY Next true-up date : JUL 20XX Rate Schedule: MKT Rate Volume Amount Transportation Charges Base Rate All Gas (Mcf) 0.0000 0.0 $0.00 Rate Schedule MKT Total $0.00 Nomination Group 0000 Total $0.00 Volume Marketer Receivables Choice Marketer Commodity Payment (Mcf) Amount 22,630.0 $113,150.00 Credit Current Charges Total $113,150.00 Credit SUMMARY OF GAS RECEIPTS Nom Group 0000 0000 From Date To Date Shipper MM-DD-YYYYMM-DD-YYYYMARKETER MM-DD-YYYYMM-DD-YYYYMARKETER Source INTER: CKT INTER: TCO Dth Mcf 27,568 13,556 41,124 IMBALANCE/ALLOCATION SUMMARY Nomination Group 9999 INTER: CKT INTRA: TCO (Dth) (Dth) Beginning Imbalance (38,596.0) Current Month Activity Volume Received Adjustment Allocations 27,568.0 0.0 21,308.0 13,556.0 0.0 3,056.0 (32,336.0) 10,500.0 0.0 0.0 10,500.0 Remaining Volume Unbilled Imbalance Monthly Imbalance Ending Imbalance 0.0 (32,336.0) 0.0 Average Btu of 1.0658 April 2014 Columbia Gas of Kentucky Choice Reference Manual 87 Annual Reconciliation Columbia of Kentucky reads meters and bills customers on a billing month basis. The first billing cycle is read just prior to the first day of the month and represents gas consumed, for the most part, in the previous month. The final billing cycle is processed near the end of the month and represents gas consumed primarily in the current month. This is why the billed portions of the current month are represented by the lower left triangle in each calendar month. The upper right triangles represent the unbilled portion of the month, i.e. gas that was consumed but not billed. The illustrations below show calendar months as rectangles and billing months as parallelograms. Billing months can also be thought of as the previous month’s unbilled volume (upper triangle) plus the current month’s billed volume (lower triangle). Deliveries by Marketers Marketers deliver gas by calendar months as represented below. Current year deliveries represent 12 full months of consumption. These deliveries as designed to cover gas consumed for the calendar months of August – July. The unbilled portion of last July was supplied in the previous calendar year. That is why the true-up must leave a positive imbalance for July 31 – the balance is there to cover consumption that occurred during July, but was not billed. If the imbalances were adjusted to zero, Columbia would be returning gas to the Marketers that was consumed by their customers, but not yet billed. Payments for this imbalance gas will be included in the August payment. Payments to Marketers Payments for the program year are made by billing months as represented below. They include compensation for gas delivered during the unbilled portion of July last year, but not for the unbilled portion of July this year. This represents 12 full months of consumption. April 2014 Please note the imbalance due to unbilled volumes is illusionary. Gas is burned the day it is delivered. There is no physical gas in the bank. The imbalance is positive because it is the difference between deliveries and payments, not between deliveries and consumption. Columbia Gas of Kentucky Choice Reference Manual 88 Bill Image – Annual Reconciliation ADJUSTMENT SUMMARY INFORMATION Miscellaneous Adjustment Marketer Charge Billing Charge Balancing Charge $ 670.00 $ 2,000.00 $11,926.00 RATE SCHEDULE INFORMATION Nomination Group: 0000 True-Up Period: OPT 1 YRLY Next true-up date : JUL 2012 Rate Schedule: MKT Rate Volume Amount Transportation Charges Base Rate All Gas (Mcf) 0.0000 0.0 $0.00 5.3690 1746.0 $9,374.27 Other Charges Annual Cashout - Gas Sale to Supplier (Dth) Rate Schedule MKT Total $9,374.27 Nomination Group 9999 Total $9,374.27 Volume Marketer Receivables Choice Marketer Commodity Payment (Mcf) Amount 13,400.0 $67,000.00 Credit Current Charges Total $57,625.73 Credit SUMMARY OF GAS RECEIPTS Nom Group 9999 9999 From Date To Date Shipper 07-01-2011 07-31-2011 MARKETER 07-01-2011 07-31-2011 MARKETER Source INTER: CKT INTER: TCO Dth Mcf 25,688 15,996 41,684 IMBALANCE/ALLOCATION SUMMARY Nomination Group 9999 INTER: CKT (Dth) INTRA: TCO (Dth) Beginning Imbalance (32,336.0) 10,500.0 Current Month Activity Volume Received Adjustment Allocations 25,688.0 0.0 0.0 15,996.0 0.0 14,336.0 (6,648.0) 12,160.0 7,258.0 0.0 12,160.0 Remaining Volume Unbilled Imbalance Monthly Imbalance Ending Imbalance 1,746.0 (4,902.0) Average Btu of 1.06 April 2014 Columbia Gas of Kentucky Choice Reference Manual 89 Aviator Section 7 April 2014 Columbia Gas of Kentucky Choice Reference Manual 90 Aviator Web Site The following Marketers’ information can be retrieved from the Aviator Web Site: • • • • • • • • • • • April 2014 Daily nominations The TCO or pipeline contract on which the gas is delivered The Pipeline Scheduling Point in which the customer is located Pool volumes Shipper Customer rank Nomination group Path MDQ Bill Viewer Access to download invoices Customer concern database Columbia Gas of Kentucky Choice Reference Manual 91 Accessing the GTS Bill Viewer Choice Marketers can access their Choice invoices for their company through the Aviator website (www.ldcaviator.com). This allows Marketers easy access to view their invoices 24 hours a day. You must request an access code from your Choice Analyst April 2014 Columbia Gas of Kentucky Choice Reference Manual 92 Accessing the GTS Bill Viewer (Continued) • To Access GTS Bill/Viewer: – Click on the GTS Bill Viewer tab • To view the Invoice – Enter the Invoice Group number and the Access Code, then click Submit. – The Invoice Group Name will be displayed in the Account Verification field. Be advised after five unsuccessful attempts to log in with an incorrect Account Group / Access Code the account will be locked. If an user is not authorized, a message will appear stating user is not authorized to view invoices. April 2014 Columbia Gas of Kentucky Choice Reference Manual 93 Accessing the GTS Bill Viewer (Continued) • Click Yes to verify the account information is correct. The Billing Month Grid will be displayed. • Select a billing month hyperlink in the Select Bill Month grid. Adobe Reader will be launched displaying the invoice in .pdf format. April 2014 Columbia Gas of Kentucky Choice Reference Manual 94 Customer Concern Database The Customer Concern Database is an automated process using Aviator to move and store information about customer issues. The database can be used for concerns raised by both Choice and GTS customers. It is viewed by Columbia and the Marketer. The site is password protected. Each person responsible for monitoring the Concern Database will be assigned a User ID and password. Benefits to the Marketer include, but are not limited to: • automated electronic process • increase efficiency and lower processing costs • happier customers due to the speed of the responses • ability to view all information about the customer concern • status of all customer concerns easily available • automatic three-day reminder message • password protected so the Marketer knows the concerns of its own customers April 2014 Columbia Gas of Kentucky Choice Reference Manual 95 Customer Concern Database NGS are encouraged to check the database daily, as there is a three day response time. • • • Access the Aviator site @ www.ldcaviator.com Log in using your assigned USERID and Password Click on the Choice Concerns Hyperlink at the top of the page April 2014 Columbia Gas of Kentucky Choice Reference Manual 96 Customer Concern Database The NGS will have two options displayed from the drop down menu • The Concern List screen provides a listing of concerns. This screen will default to active concerns which need attention based upon its status. New concerns will be highlighted in yellow and after three days, if not completed, the concerns will be highlighted in red. • The Reports screen allows users to generate reports based upon predefined criteria. April 2014 Columbia Gas of Kentucky Choice Reference Manual 97 Customer Concern Database • Click on the ID of the concern in the Waiting for Marketer status and access the Concern Details screen. • Review the customer concern and expectations for resolution. --To navigate away from the page without saving the data entered, click Return • Enter a response in the Response Form field. • Click Send Response to electronically return the concern and go back to the Concern List screen. • The response will be returned and the concern status will be updated to Waiting on Nisource/Commission April 2014 Columbia Gas of Kentucky Choice Reference Manual 98 Customer Concern Database Continued • To access reports select: Choice Concerns/Reports • The Concerns Reports screen allows users to generate reports based upon predefined criteria. Multiple columns can be selected using (CTRL-Click). • Reports can be opened in an Excel format. The report must be run before it can be exported. • Additionally, if using IE7 or IE8, automatic prompting for downloads must be checked in Internet Options for this functionality to work properly. • • • Default filters are displayed. Click Run to display results. Click Export to open in Excel format. April 2014 Columbia Gas of Kentucky Choice Reference Manual 99
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