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Supplier Policies and Procedures Manual
January 2014
McKesson Medical-Surgical
The following provides edits to material term changes to the Supplier Policies and Procedures manual, however,
please review the manual in totality so the full scope of changes are assessed and you understand the full impact of
these changes to your business
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Included throughout this manual is important contact information i.e., e-mail, phone number, etc., for both
McKesson-distributed products and PSSWM-distributed products
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Clarification of McKesson Medical-Surgical Affiliates (page 1)
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Updated Indemnification Protection Requirements section (page 3)
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Updated Guarantees section (pages 3 – 5)
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Updated Pedigree and State Licensure section (page 5)
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Supplier Acquisition, Change of Name or Divestitures section (page 6)
- Clarification of required documents for McKesson to assess a Supplier name change request
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Additional requirements in the Product Information section
- Product data to be provided using a Microsoft Excel ® format (page 7)
- New data requirement – Product Additions, Changes & Replacements section (pages 7 – 8)
- Country of Origin
- Medical Device UDI, if applicable
- California Proposition 65 requirement, if applicable
- Light Sensitivity, if applicable
- New data requirement – Product Information Specification section (page 9)
- UNSPSC
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Acquisition Cost section (page 11)
- New: Accepted only one time per year per supplier
- Change: Supplier must provide a minimum 90 days advance written notice. The 90 days notice period
will become effective with any changes to Acquisition Cost received on or after January 13, 2014
- New: All costs include the Product, labeling, packaging, freight, duties and insurance to the F.O.B.
designated destination
- New: Supplier cost shall be consistent for the entire McKesson-Medical Surgical Company
- New: Supporting documentation required
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Rebate and Chargeback Policies section
- Clarification on frequency of the rebated deductions for the Supplier 867 (page 15)
- New: The Supplier must provide rebate denials using HDMA approved rejection codes (page 15)
- Clarification on advance rebate verses earned rebate (pages 16 – 17)
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Shipping and Transportation section (page 19)
- New: McKesson Transportation Website https://www.mms.supplier.mckesson.com/transportation/
- New: Website includes PSS World Medical and Gulf South Medical Supply Company
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Invoice Payment Process section
- Change Invoices submitted by means other than EDI are subject to payment delay and /or a
transaction processing fee (page 20)
- New: Payment postmarked and transmitted dates (page 20)
- Change: Distribution Channel Fee up to five percent (5%) (page 20)
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
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New: Sales tracing data available (page 21)
Change: McKesson offers invoice payment via electronic funds transfer [EFT via EDI 820] to eligible
suppliers (page 21)
New: Additional documentation required for invoice shortage discrepancies (page 21)
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Order Processing Guidelines section (page 23)
- New: Written notification required for exceptions
- New: Non-compliance fees may be imposed
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Product Recalls and Other Special Product Requests section (pages 24 – 25) Appendix 7 (pages 40 – 41)
- Revised the section in its entirety.
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Receiving section (page 26)
- Change: Distribution Centers will be open additional hours. The Supplier must confirm when outside
the standard receiving hours
- Clarification: scanning technology used in the majority of the distribution centers that receive product
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Additional requirements in Appendix 3 - Contract Item Information Requirements (page 34)
- NDC (if available)
- SKU (if available)
- GTIN (if available)
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Additional requirement in Appendix 4 - Eligibility Information Requirements (page 35)
- GTN (if available)
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Additional requirements in Appendix 5 - Rebate Discrepancy Information Requirements (pages 36 – 37)
- HDMA Rejection Code with rebate discrepancy information
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Changes to the Appendix 6 – Electronic Data Interchange (EDI) Directory (page 38)
- New: Non-compliance fees may be imposed
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Updated Distribution Center Directory section (pages 42 – 49)
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
Table of Contents
1. Policy Overview
A. Statement of Purpose .......................................................................................................... 1
B. Supplier Diversity ................................................................................................................. 1
2. Supplier Requirements
A. Certificate of Insurance ........................................................................................................ 2
B. Indemnification Protection Requirements ............................................................................ 3
C. Guarantees .......................................................................................................................... 3
D. Pedigree and State Licensure............................................................................................... 5
E. Supplier Diversity Self-Certification ...................................................................................... 6
F. Supplier Acquisitions, Change of Name or Divestitures ...................................................... 6
3. Product Information
A. Product Information Requests – Product Additions, Changes & Replacements ................. 7
B. Product Discontinuations and Replacements ...................................................................... 8
C. Product Information Requests – Online Sales & Enterprise Data ....................................... 8
4. Acquisition Cost and Rebate Contract
A. Acquisition Cost ................................................................................................................. 11
B. Contract and Rebate Administration Policies ..................................................................... 12
C. Rebate and Chargeback Administration Policies ............................................................... 15
5. Drop Ship Order Process .......................................................................................................... 18
6. Shipping and Transportation ..................................................................................................... 19
7. Invoice Payment Process [for Supplier’s Accounts Receivable Group] ................................... 20
8. Order Processing Guidelines .................................................................................................... 23
9. Product Recalls and Other Special Product Requests
A. Handling of Product Recalls ............................................................................................... 24
B. Assessment of Recoverable Charges ................................................................................ 25
10. Receiving
A. Receiving Hours and Unloading ......................................................................................... 26
B. Proof-of-Delivery Receiving Documentation ...................................................................... 26
C. Over, Short and Damage Reporting .................................................................................. 26
D. Pallet Agreement ................................................................................................................ 27
11. Return Goods Policy
A. Defective Products ............................................................................................................. 28
B. Pre-authorized Returns ...................................................................................................... 28
C. Other Returns ..................................................................................................................... 29
D. Contract Products and Unsaleable Inventory ..................................................................... 29
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
Appendix 1 - Requirements McKesson Supplier Self-Certification of Size & Ownership ............. 30
Appendix 2 - Contract Header Information Requirements ............................................................ 33
Appendix 3 - Contract Item Information Requirements ................................................................. 34
Appendix 4 - Eligibility Information Requirements ......................................................................... 35
Appendix 5 - Rebate Discrepancy Information Requirements ....................................................... 36
Appendix 6 - Electronic Data Interchange (EDI) Directory ............................................................ 38
Appendix 7 – Recalls – Recoverable Costs & Processing Fees
A. Administrative, Per-Warehouse, and Per-Product Charges for Recalls ............................ 40
B. Customer Notification and Per-Customer Charges............................................................. 41
C. Other Charges .................................................................................................................... 41
Appendix 8 - Distribution Center Directory
For McKesson distributed products ......................................................................................... 42
For PSSWM distributed products ............................................................................................ 45
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
1. Policy Overview
A. Statement of Purpose
McKesson Medical-Surgical Inc. as well as its affiliates, McKesson Medical-Surgical Minnesota
Supply Inc., McKesson Medical-Surgical, MediMart Inc., PSS World Medical, Inc, and Sterling
Medical Services, LLC [hereafter referred to as “McKesson”] is the leading national distributor
to the alternate site market, comprised of physician offices, surgery centers, home care and
long-term care businesses. McKesson’s history of exemplary customer service, personal
account management, supply chain efficiencies and cost-reduction success have attracted and
retained customers who trust McKesson to meet their business needs.
As an approved Supplier for McKesson, you are a critical component of this process and our
success. Together we can provide our customers with better pricing information through
efficient procurement processes and adequate notification of price changes. With a joint
commitment to excellence, we can achieve these goals for the mutual benefit of our customers,
as well as our own companies.
This McKesson Policies and Procedures Manual, effective April 1, 2008, and revised January
2014, is designed to assist with the process. Its purpose is to provide the Supplier with a
reference that outlines processes, notification procedures, standard forms and the like.
With McKesson Corporation’s recent acquisition of PSS World Medical, Inc. and affiliates, PSS
is now an affiliate of McKesson Medical-Surgical Inc. As the integration progresses, it is our
goal to transition to a single set of guidelines to govern our respective businesses. Additionally,
we are committed transitioning to a single operating network and a single operating IT platform
over the next few years. Until our distribution network is fully integrated, some processes will
remain separate.
This Manual does not supersede any agreement between McKesson and its Supplier, but
rather supplements the terms of the Supplier-specific agreements to the extent there is no
conflict.
McKesson’s quarterly scorecard process will measure the Supplier’s level of compliance
with these policies and procedures compared to that of peer Suppliers.
B. Supplier Diversity
McKesson recognizes and promotes the outstanding contributions that small and diverse
businesses make, such as positively impacting the economic health and diversity of
communities throughout America.
McKesson supports these businesses through its company-wide subcontracting program. [See
Section 2. E.]
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2. Supplier Requirements
A. Certificate of Insurance
The Supplier must provide proof of product liability insurance coverage for all products sold to
McKesson. A Certificate of Insurance evidencing product liability insurance with broad form
Supplier’s coverage must be submitted before the Supplier will be accepted as a McKesson
Supplier. The insurance coverage must meet the following requirements:
− Products liability coverage for bodily injury and property damage by an occurrence-based
policy with a minimum combined single limit of $5,000,000 per occurrence and an aggregate
limit of $5,000,000.
− The Supplier of latex products must maintain products liability insurance coverage with
minimum limits of $10,000,000 per occurrence and an aggregate limit of $10,000,000.
− The Certificate holder must be:
For McKesson distributed product(s) McKesson Medical-Surgical Inc.
Data Management Department
8741 Landmark Road
Richmond, VA 23228
For PSSWM distributed product(s) McKesson Medical-Surgical Inc.
Supplier Management Department
4345 Southpoint Blvd
Jacksonville, FL 32216
− McKesson Corporation, its Subsidiaries and Affiliates must be named as an additional insured
with respect to Suppliers’ broad form coverage for all products.
− The Supplier must provide McKesson a minimum 30-day written notice should the products
liability policy be materially modified or canceled.
− The Supplier must mail to McKesson [care of the above address] a new Certificate prior to the
Certificate’s expiration date or send the Certificate electronically to:
For McKesson distributed product(s) - [email protected].
For PSSWM distributed product(s) - [email protected]
− The policy must be primary and not contributory to any insurance or self-insurance maintained
by McKesson.
− The policy must contain blanket contractual liability insuring Supplier’s indemnification
obligations.
− Any deductible is the responsibility of the Supplier.
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B. Indemnification Protection Requirements
− The Supplier agrees to defend, indemnify and hold McKesson and its affiliates, and their
respective officers, directors and employees, harmless against any suits, claims, liability,
judgments, damages, penalties, fines or expenses whatsoever, including counsel fees, and
compensatory, multiple, exemplary and punitive damages, and fines, alleged to arise out of or
relate to the purchase, use, sale, distribution, consumption or recall of the Supplier’s products,
whether involving a defect in the product, its labeling or packaging, unless and until it is
proven to be due to McKesson’s negligent handling of the products after shipment by
Supplier.
− The Supplier agrees to defend, indemnify and hold McKesson harmless against any claims,
liability or expense whatsoever, including counsel fees, alleged to arise out of or relate to any
asserted violations of the Supplier’s guarantees and covenants in these Policies and
Procedures, unless and until it is proven to be due to McKesson’s negligent handling after
shipment by Supplier.
− In any proceeding brought to enforce the Supplier’s obligations under this Section B, the
prevailing party shall be entitled to recover reasonable attorneys’ fees.
− The Supplier also agrees to replace without charge to McKesson, or give McKesson credit or
cash refund for, as requested by McKesson, any merchandise delivered that (i) fails to comply
with the Supplier’s guarantees and covenants in these Policies and Procedures,(ii) is defective
or not as represented, or (iii) is lost or damaged in transit.
C. Guarantees
The Supplier guarantees the following for all merchandise sold to McKesson or on behalf of a
McKesson account:
− Compliance with all governing laws, rules and regulations.
− Non-exclusive limited license to use Supplier’s trademarks and trade names in connection
with McKesson’s marketing and sales of Supplier’s products.
− Non-infringement or non-violation of any intellectual property right, including without limitation,
any patent, copyright, trademark or other exclusive right.
− Title to the Products will pass to McKesson free and clear of all third party liens, claims,
security interests or other encumbrances.
− Each Product will be manufactured, processed, advertised, promoted, sold, classified,
described, packaged, marked, labeled, shipped and imported into the United States of
America by Supplier or Supplier’s agents in accordance with and shall conform to all
applicable federal, state and local laws and regulations.
− No food, drug, device or cosmetic constituting, or being part of, any shipment or other delivery
made to McKesson or on McKesson’s order by the Supplier will be adulterated or misbranded
within the meaning of the Federal Food, Drug and Cosmetic Act, or within the meaning of any
applicable state or municipal law in which the definitions of adulteration and misbranding are
substantially the same as those contained in the Federal Food, Drug and Cosmetic Act, or will
be an article which may not, under the provisions of Sections 404 or 505 of said Act, be
introduced into interstate commerce.
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− Supplier’s terms and conditions of sale are and will be made with a complete understanding of
the requirements of the Robinson-Patman Act and that they are not in violation of the
provisions of said Act or of any other legislation.
− No article comprising or being part of any shipment or other delivery now or hereafter made to
McKesson or on McKesson’s order by Supplier will be (a) an article that was originally
distributed as a sample not intended for resale; (b) an article that has been obtained from or
through persons not lawfully entitled to receive, possess, distribute or resell same; or (c) an
article that has been altered, relabeled or repackaged since its initial shipment from the
manufacturer or supplier thereof.
− Each article comprising or being part of any shipment or other delivery now or hereafter made
to McKesson or on McKesson’s order by Supplier will be manufactured, imported, sold,
classified, described, packaged, marked, labeled or shipped in accordance with, and shall
conform to, all applicable standards and requirements of the Prescription Drug Marketing Act,
the Federal Consumer Products Safety Act, the Federal Hazardous Substances Labeling Act,
the Federal Insecticide, Fungicide and Rodenticide Act, the Flammable Fabrics Act, the Fair
Labor Standards Act of 1938, the Explosive and Combustible Act of 1960, the Civil Rights Act
of 1964, Executive Orders relative to equal employment opportunity, the Fair Packaging and
Labeling Act, the Occupational Safety and Health Act of 1970 and the Transportation Safety
Act of 1974, as any of same have been or are amended, or any rule or regulation promulgated
under any of these above-specified laws.
− Neither Supplier nor any of its affiliates, employees or contractors providing items to
McKesson: (i) have been convicted of a criminal offense related to healthcare; (ii) are currently
excluded, suspended or debarred from participating in any federal healthcare program; (iii) are
under investigation (civil or criminal) by any federal or state enforcement, regulatory,
administrative or licensing agency; or (iv) are currently listed on the General Services
Administration List of Parties Excluded from the Federal Procurement and Non-Procurement
Programs.
− The Products shall be and shall remain free from defects in design, material and workmanship
for a period of one hundred eighty (180) days from the date such Products are delivered to the
end-user of such Products or for such longer warranty period as Supplier customarily makes
available to distributors of the Products. Supplier agrees to replace without charge to
McKesson, or give McKesson credit or case refund for, as requested by McKesson, any
Products delivered that fail to comply with Supplier’s warranty hereunder.
− Supplier shall create and maintain in electronic form all records, manifests and other
documentation necessary to evidence the pedigree as required by state and federal law and
regulation with respect to any merchandise purchased by McKesson or on McKesson’s
account from Supplier, including without limitation any such purchases drop shipped by
Supplier or its agent directly to a customer of McKesson.
− Supplier and any agent acting on behalf of Supplier shall be validly licensed to manufacture,
sell, package, ship, receive, store, handle, deliver, distribute or otherwise transfer
pharmaceutical products shipped or delivered to McKesson or on McKesson’s order by
Supplier, in accordance with and in the manner prescribed by all applicable standards and
requirements of federal or state law, as such laws have been or are amended, and any rules
or regulations promulgated there under, including without limitation, FDA’s Quality System
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Regulation, the Medical Device Directive. Upon request by McKesson, the Supplier and any
agent acting on behalf of the Supplier shall provide proof of licensure or registration in a
format that conforms to McKesson’s policies and procedures. In addition, Supplier shall
provide McKesson access to Supplier’s federally mandated quality assurance records,
policies, and procedures for FDA regulated Products and facilities for the purpose of
performing certification as required by the FDA.
Such guarantees shall be continuing and shall be binding upon Supplier with respect to all
articles shipped or delivered to McKesson or on McKesson’s order by Supplier [including
goods in transit] before receipt by McKesson of written notice of the revocation thereof.
D. Pedigree and State Licensure
Federal and applicable state laws mandate pedigree requirements for prescription drugs and
procedural kits that contain prescription drugs. These laws continue to evolve and are intended
to ensure medication safety by providing a complete chain of custody from the pharmaceutical
manufacturer to the end user, minimizing the likelihood of counterfeit pharmaceuticals entering
the healthcare system.
The Supplier must create and maintain in an electronic form all records, manifests and other
documents that are necessary to substantiate the pedigree as required by state and federal law
and regulation for merchandise purchased by McKesson [or on McKesson’s behalf from the
Supplier]. If you are a supplier of prescription drugs or procedural kits that contain prescription
drugs for which you are not the manufacturer, then a pedigree documenting the chain of
custody is required. The manufacture of the prescription drugs shall designate McKesson as its
authorized distributor of record and disclose such status and maintain all appropriate records of
such status as required by applicable law.
Additionally, many states require manufacturers and suppliers to be licensed to conduct sales
of prescription drugs and/or prescription devices to wholesalers. Suppliers for McKesson must
maintain all necessary state licensure to service the McKesson distribution center network.
Failure to do so will result in McKesson being unable to accept product into its distribution
centers and returning the product to the supplier. This will create additional freight expenses
and service failure to McKesson customers.
These requirements may apply to any purchase of prescription drugs and/or prescription
devices that are drop shipped directly to a McKesson customer by the Supplier or its agent.
In the event Supplier installs electronic products regulated by the FDA (e.g., bone
densitometers), Supplier shall comply with all federal and state regulations. Supplier shall be
responsible for the completion and submission of relevant and applicable records to the FDA.
These requirements may apply to any purchase of prescription drugs and/or prescription
devices that are drop shipped directly to a McKesson customer by the Supplier or its agent.
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E. Supplier Diversity Self-Certification
Small and diverse businesses include [but are not limited to] small disadvantaged, historically
under-utilized, minority-owned, women-owned, veteran-owned, service-disabled veteranowned and HUB Zone businesses, as well as Javits-Wagner-O’Day Act (JWOD) nonprofit
agencies.
McKesson supports these businesses in its commitment to Supplier Diversity. For this reason,
accurate business identification and categorization are important.
The Supplier should submit the McKesson Self-Certification of Size and Ownership form to be
listed in McKesson’s database of small and diverse businesses. At least one box is to be
checked – small business or large business. [See Sample, Appendix 1]
F. Supplier Acquisitions, Change of Name or Divestitures
A Supplier may on occasion change its name, acquire another company or division or sell its
company or division. The Supplier must provide timely information to McKesson of any such
change in a Supplier’s legal status or name and must provide McKesson with the necessary
documentation to validate such change. Without this documentation, McKesson will not make
any modifications to its Supplier file, including the remit to name and address for payments.
Initially, McKesson will need the following list of documents to assess the requested changes.
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Name, email and phone number for Primary Point of Contact
Amendment to Articles of Corporation /Certificate of Incorporation (for corporate name
change only)
Articles of Merger /Certificate of Merger (for corporate merger only)
Distribution Agreement with McKesson Medical-Surgical Inc.
Certificate of Insurance with McKesson Medical-Surgical Inc.
Press Release or Company Announcement (if available)
McKesson may follow-up with requests for additional documentation.
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3. Product Information
A. Product Information Requests – Product Additions, Changes & Replacements
McKesson’s Data Management department gathers product information for internal
systems, marketing, licensure and data management purposes.
The following procedures will apply whenever the Supplier communicates to McKesson the
need for a product addition, change or discontinuation with replacement.
McKesson reserves the right to add or delete an item solely at its discretion.
McKesson Notification
The Supplier must provide product data using a Microsoft Excel ® format.
The completed Microsoft Excel ® worksheet must be sent to the e-mail addresses designated
below.
For McKesson distributed product(s) McKesson’s Database Management department
[email protected]
For PSSWM distributed product(s) PSS Item Master
[email protected]
Information will include:
− Supplier Catalog Number
− Description
− Packaging (e.g., 10/BX 4BX/CS)
− Buy Unit of Measure
− Cost per Buy Unit
− List Price
− 11-digit NDC number, if applicable
− Drop Ship Only [Yes or No]
− Special Storage Required [Yes or No] If Yes, Supplier must provide detailed information [e.g.,
temperature and humidity range, etc.]
− Dated Product [Yes or No]
− Hazardous Material [Yes or No]
− MSDS or SDS, if applicable. [Supplier must provide entire document.]
− Specify Rx Drug or Rx Device
− Medical Device UDI, if applicable
− Light Sensitivity, if applicable
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− Country of origin
− California Proposition 65 requirement, if applicable
− Dimension at Buy Unit of Measure
− Width
− Depth
− Height
− Weight
− Any other information requested by McKesson
− Contains latex [Y or N]
− Lot tracking required [Y or N]
− Federal or State EPA registered item [Y or N]
− State restrictions apply [Y or N]
Response Times and Contacts
When McKesson contacts the Supplier for product information, the Supplier must provide the
necessary information by the end of the next business day following McKesson’s first phone
call or e-mail request.
The Supplier must designate an assigned contact person and a secondary contact person to
ensure streamlined communication.
B. Product Discontinuations and Replacements
A discontinued product is any item that the Supplier communicates as no longer available for
purchase by McKesson. A replacement item is any item that requires packaging and product
changes, as well as any item change that requires a new NDC or UPC.
The Supplier must notify McKesson in writing at least 90 days prior to the effective date of
product discontinuation and replacement items.
McKesson will return to the Supplier any product discontinued by the Supplier where McKesson
owns inventory for the greater of 90 days after the formal Supplier discontinue notification or
after cessation of reasonable product demand.
The Supplier must provide McKesson with a full credit at the current acquisition cost, including
any associated shipping expenses.
C. Product Information Requests – Online Sales & Enterprise Data
McKesson’s Enterprise Data department gathers product information for inclusion in the
McKesson Medical-Surgical SupplyManager and Supply Management Online (SMO) online
catalogs. In the online marketplace, customers value access to relevant product details and
high quality images.
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The Supplier must designate a point of contact for Enterprise Data product information requests.
Exchange of product data and contact information must be facilitated through the address
below:
For McKesson distributed product(s) Enterprise Data
Product Information Team
[email protected]
For PSSWM distributed product(s) Enterprise Data
PSS Item Master
[email protected]
Product Information Specifications
The Supplier must provide detailed product specifications, including all defining attributes/
characteristics, such as:
−
−
−
−
−
Brand
Style
Color
For Use With
HCPCS
−
−
−
−
−
UNSPSC
Specified Use
Size
Material
Accessory Items
−
−
−
−
−
−
Latex Content
Type
Dimensions
Sterility
Product Classification
Other Item Specific
Attributes
Data
The Supplier must provide product specifications in the following formats (electronic copy is
preferred):
− Microsoft Excel® spreadsheet [a template is available via the e-mail address above]
− Marketing collateral
− Product catalog
The Supplier must provide all required information to McKesson within 30 days of new product
availability.
Image
The Supplier must provide a high resolution image of each SKU to be included in
SupplyManager and Supply Management Online. A family or group shot will be accepted if
items are easily discernible and separated by space. If an image is not available, a sample may
be required.
Electronic image requirements:
− Resolution of 300 dpi
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− Minimum pixel count of 500 X 500
− File extension of .tif, .jpg, .eps or .psd
Information and Change Notice Requirements
The Supplier must notify Enterprise Data directly regarding product enhancements or
changes.
The Supplier must send McKesson a 30-day advance notification of enhancements or
changes to ensure an accurate reflection in SupplyManager and Supply Management Online.
The Supplier will indicate exact product enhancements or changes by SKU.
The Supplier grants McKesson a royalty-free, non-exclusive license to use the Supplier’s
logo, graphics, trademarks, trade names, product descriptions and other intellectual property
rights to enable McKesson to market the Supplier’s products, including displaying Supplier’s
products on SupplyManager or Supply Management Online.
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4. Acquisition Cost and Rebate Contract
A. Acquisition Cost
Acquisition cost is the cost of the product agreed upon by McKesson for the placing of a
purchase order.
The Supplier must submit acquisition cost changes exclusively to the appropriate Data
Management department.
For acquisition cost changes, the Supplier must provide a minimum 90 days advance written
notice. No cost increase will become effective until the first day of the month following the
expiration of the 90 days notice period, unless other terms have been agreed to by McKesson
and the Supplier. Only notices with the actual cost change item detail will be considered.
All prices include the Product, labeling, packaging, freight, duties and insurance to the F.O.B.
designated destination.
Changes to Acquisition Cost will be accepted only one time per year per supplier.
Supplier cost shall be consistent for the entire McKesson-Medical Surgical Company. The
supplier will also provide supporting documentation on supplier letterhead that defines the
supplier’s reason for a cost change.
For McKesson distributed product(s) The Supplier must submit the acquisition cost list in a Microsoft Excel® format via an e-mail to
[email protected]. A Supplier that is unable to provide an electronic file
must submit the acquisition cost list by mail or fax to:
McKesson Medical-Surgical
Data Management Department
8741 Landmark Road
Richmond, VA 23228
Fax 804.261.4455
For PSSWM distributed product(s) The Supplier must submit the acquisition cost list in a Microsoft Excel® format via an e-mail to
[email protected]. A Supplier that is unable to provide an electronic file must submit the
acquisition cost list by mail or fax to:
McKesson Medical-Surgical.
Supplier Management Department
Attn: Cost Department
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P O Box 19250
Jacksonville FL 32245
Fax 904.380.4570
Acquisition cost change lists which are not submitted to the required email address or fax
number provided above shall be deemed as “not received”.
The Microsoft Excel® file or hard copy file must contain: Supplier Catalog Number,
Purchasing Unit of Measure Name, Packaging String, and Acquisition Cost per the
Purchasing Unit of Measure. Suppliers who supply costs by product component may be asked
to provide costs based on the McKesson Items that are made up of those various
components.
The Supplier must ensure that the product codes and packaging included on the acquisition
cost list match the Supplier’s packing slip and invoice to McKesson Medical Surgical.
Inventory Devaluation
In the event of a cost decrease, the Supplier must reimburse McKesson for the cost difference
from McKesson’s actual acquisition cost to the new lower acquisition cost for any product held
in inventory and/or in transit to a McKesson Distribution Center. The Supplier must reimburse
McKesson for the cost difference within 30 days of implementation.
B. Contract and Rebate Administration Policies
McKesson administers contracts and rebates at the following locations:
− Physicians Office and Surgery Centers (McKesson) – Carrollton, TX
− Long Term Care/Extended Care (formerly RedLine) – Golden Valley, MN
− Physicians Office and Surgery Center (formerly PSSWM) – Jacksonville, FL
− Long Term Care/Extended Care (formerly Gulf South) – Jacksonville, FL
Contract and Eligibility Transmission Requirements
Suppliers must provide contract-specific information [e.g., contract header, contract item,
customer eligibility, etc.] to McKesson via EDI 845 transmission [Physicians Offices and Surgery
Centers only] or in an electronic format, such as a Microsoft Excel® spreadsheet. Penalties may
be assessed for contract changes submitted via fax, hardcopy or PDF file.
McKesson will only process non-EDI 845 contract information sent to the e-mail addresses
designated below.
For McKesson distributed product(s) − Physicians Offices and Surgery Centers (McKesson): [email protected]
− Long Term Care/Home Care/Extended Care (formerly RedLine) [email protected]
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For PSSWM distributed product(s) − Physicians Offices and Surgery Centers: [email protected]
− Long Term Care/Home Care/Extended Care: [email protected]
To meet mutual customer expectations for advanced price notification, a minimum of 45 days
advance electronic notice is required for all contract changes, unless McKesson waives the
minimum notice requirement in writing. This notification requirement would not extend to the
on boarding of new customers to contract pricing; however, would apply to existing customer
tier changes. The supplier is required to provide the waiver request, along with the contract
change documents, to McKesson for approval.
If a Supplier fails to provide contract-specific information in the format described above or
provides McKesson with less than 45 days advance electronic notification for any contract
changes, the Supplier will honor rebates filed on existing contracts and may be subject to
additional penalties related to non-compliance.
Contract and Eligibility Formatting Requirements
EDI 845 transmissions must comply with HDMA EDI industry standards for data content.
Suppliers providing information via Microsoft Excel® spreadsheet must provide the following
information for contracts administered:
− Contract Header Information Requirements [See Appendix 2]
− Contract Item Information Requirements [See Appendix 3]
− Eligibility Information Requirements [See Appendix 4]
Supplier contract and eligibility information must include the data detailed in Appendices 3, 4
and 5. Supplier must honor rebates on existing contracts in instances where Supplier fails to
comply with the contract data requirements outlined above.
McKesson reserves the right to utilize “price activation”/authorization information communicated
by the supplier to the customer and/or their designated GPO for purposes of loading customer
contract eligibility. Rebates generated from this information will be honored by the supplier.
Where the supplier provides multiple eligibility designations for a specific customer, McKesson
reserves the right to access the most favorable contract cost.
EDI Transaction Description
845 Price Authorization Acknowledgments [See Appendix 6 for Electronic Data Interchange
(EDI) Directory]
Contract Change Requirements
Supplier must adhere to the following policies when submitting changes to existing contracts:
− Contract changes, including eligibility updates/tier changes, should be submitted at an
individual contract level [e.g., changes related to multiple contracts should not be submitted in
a single Microsoft Excel® file rather a separate Microsoft Excel® file for each contract.]
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Contract changes, renewals, terminations, addendums and eligibility must specify effective
and/or termination dates.
− Updates without a specific date or designated as “effective immediately” will not be processed.
− The Supplier must not resend the entire contract item listing unless requested or if all items
are changing. Rather, the Supplier must list only those items with changes.
− Non-contract/internal supplier changes such as district changes, acquisition cost changes etc.
should not be submitted to Contract Administration.
− Contract changes, including eligibility/tier changes, should be accumulated and submitted to
McKesson no more than once per month, unless agreed to by McKesson [e.g., the onboarding of new customers would be an acceptable exception].
Contract Eligibility Requirements
The Supplier must include an eligibility list with each new or renewal contract, unless the
contract is designated as “All Member.”
If eligibility is not provided, an e-mail stating that fact must be sent to McKesson. The Supplier
must accept McKesson’s existing eligibility where none is provided by the Supplier on contract
renewals or replacements. Supplier may not deny McKesson’s rebates based on eligibility if
eligibility is not provided.
Eligibility files should exclude non-McKesson customers or the Supplier must proactively
work with McKesson to develop a comprehensive customer cross-reference file.
Eligibility files must be sent by individual contract ID [e.g., single Microsoft Excel® file with
eligibility changes related to one contract ID only]. When changes are being made, the Supplier
must not resend the entire contract eligibility list. Rather, the Supplier must list only those
customers with changes.
McKesson administers contract eligibility at the bill-to account level. Accordingly, all ship-to
locations of an eligible bill-to relationship will be added to the contract for the purpose of
rebate filing. Rebate denials due to ship-to ineligibility will not be honored when the Supplier
has deemed the bill-to eligible.
Backdated Contract Policy
Contract submissions received by McKesson after the effective date of the new contract
change will be defined as backdated contract submissions.
McKesson will process backdated contract submissions from the Supplier within 45 days of
receipt. The Supplier must not deny:
− Backdated rebates incurred as a result of a backdated contract.
− Rebates filed under existing contracts until the minimum of 45 days advance notice period for
contract changes has expired.
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Preferred Pricing Contract Policy
In many instances, the Supplier will grant McKesson preferred pricing contracts for its
customers. A preferred pricing contract reflects the cost that McKesson will administer through
the standard rebate system. McKesson will have the option of utilizing the preferred pricing
contract before GPO or local contract pricing, when such pricing is the lowest cost available to
the customer. The Supplier agrees to honor all rebates generated from preferred pricing
contracts. McKesson determines customer eligibility for the preferred pricing.
C. Rebate and Chargeback Administration Policies
When the customer’s contract cost [as set by the Supplier] is less than McKesson’s
acquisition cost, McKesson will deduct the difference from the Supplier’s payable balance in
the form of a rebate on a periodic basis. The frequency of the deductions will be weekly
unless otherwise noted in Supplier Agreement, as appropriate for the Supplier’s 867
reporting. Detailed sales transaction data to support the amounts deducted as a rebate will
be provided to the Supplier on at least a monthly basis.
Rebates are calculated based on acquisition cost at the time of customer order.
McKesson will attempt to submit all rebates within 90 days of the original contract sale.
McKesson reserves the right to review and adjust transactions greater than 90 days old;
however, advance notification will be given to the Supplier prior to any rebate deduction
related to these transactions.
Rebate Discrepancy Transmission and Formatting
The Supplier must submit rebate denials no later than the end of the second month following
the original rebate deduction [approximately 60 days]. Failure to submit notification of
disputed transactions within the time frame or format specified will be interpreted by
McKesson as a full release from any future obligation related to such transactions.
The Supplier must provide rebate denials using HDMA approved rejection codes in an EDI 849
[Physicians Offices and Surgery Centers only] or Microsoft Excel® spreadsheet. Hard copy or
fax discrepancy reports will not be accepted by McKesson. A denial must be presented at a
line-item level with clear indicators as to exactly which rebate line is in dispute. McKesson will
not process summary line rebate denials. Failure to comply with formatting requirements will
not release the Supplier from the time frames outlined above.
McKesson will resubmit any discrepancy that can be supported as accurate and will provide
supporting documentation to the Supplier. The Supplier will be allowed 30 days subsequent to
resubmission to challenge McKesson’s findings. McKesson will not process any resubmission
denial file received after 30 days of the resubmission date. McKesson will agree to review and
respond to one resubmission denial file from the Supplier. Any additional resubmission denial
files will not be processed.
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Microsoft Excel® denial files must include the data detailed in Appendix 5. McKesson will not
research or repay files not complying with the data requirements specified. EDI 849
requirements will be communicated to the Supplier during setup.
McKesson will only process non-EDI 849 rebate denial files sent to the e-mail addresses
designated below:
For McKesson distributed product(s) − Physicians Offices and Surgery Centers (McKesson): [email protected]
− Long Term Care/Home Care/Extended Care (formerly RedLine):
[email protected]
For PSSWM distributed product(s) − Physicians Offices and Surgery Centers (formerly PSSWM): [email protected]
− Long Term Care/Home Care/Extended Care (formerly Gulf South): [email protected]
The Supplier must provide McKesson with discrepancies where McKesson has under-filed, or
not filed, any rebate on a rebatable transaction. The Supplier will report these transactions in the
same format as all other discrepancies and will include the same level of detail. Such
discrepancies will be researched and rebate deductions will be processed accordingly.
EDI Transaction Description
867 Product Transfer, 849 Response to Product Transfer Account Adjustment [See Appendix 6
for Electronic Data Interchange (EDI) Directory]
Penalties for Non Compliance with Contract and Rebate Administration Policies
If Supplier fails to comply with the policies outlined above, McKesson may assess fees based
on its processing costs and other losses incurred as a result of the Supplier’s failure to comply
with McKesson’s policies.
Additionally, McKesson may include Supplier’s compliance with contract and rebate
communication requirements [e.g., timeliness and format], pricing structure complexities and
transactional rework [e.g., rebate resubmits, contract change volumes etc.] in its scorecard
assessments. McKesson may assess monetary penalties based on the scorecard analysis.
Advanced Rebates
An advanced rebate represents an anticipated future rebate due from a Supplier for the sale of
inventory to customers at a contracted price set by the Supplier. The advanced rebate is not
considered an earned rebate until it is due and payable. Instead, an advanced rebate is
intended to cover the negative cash flow impact of carrying inventory at the higher pre-rebated
cost until the rebate becomes due and payable. The following policy applies to all Suppliers with
annual rebates paid to McKesson in excess of $250,000.
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An advanced rebate due from a participating Supplier will be calculated by McKesson on a
quarterly basis. The advanced rebate amount will be based on inventory on hand, current
inventory cost and average rebates paid by the Supplier.
A quarterly reconciliation will be performed and the balance will be adjusted through the
normal payment process.
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5. Drop Ship Order Process
Drop ship product is any product [general merchandise, Rx, non-Rx or other] that is
ordered and shipped directly from the Supplier/manufacturer to the customer’s “ship to”
designation.
Drop Ship Requirements
McKesson will process drop ship invoices only for approved McKesson customers.
The Supplier must be able to receive EDI or faxed Drop Ship purchase orders from McKesson.
The Supplier must send drop ship invoices to McKesson using an EDI 810 format or any other
format requested by McKesson. Any freight charges must be noted as a separate line on the
invoice.
Orders will be processed according to McKesson’s standard terms.
The Supplier must not ship products to McKesson’s customers without a valid McKesson PO
number.
EDI Transaction Description
810 Invoice [See Appendix 6 for Electronic Data Interchange (EDI) Directory]
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6. Shipping and Transportation
The following will apply in regard to shipping and transportation, unless otherwise agreed to by
McKesson:
All shipments will be freight prepaid, F.O.B McKesson’s designated destination, unloaded to
dock with risk of loss and title to Products to pass to recipient upon acceptance of delivery by
recipient at said destination. Supplier shall ship all Products by pallet count and shall include
McKesson’s purchase order number in the field provided on the bill of lading or applicable
shipper’s manifest for each shipment of Products. It is the Supplier’s responsibility to handle all
insurance claims for damages and shortages.
McKesson will not pay unauthorized freight, unloading, detention or accessorial charges
including, but not limited to, inside delivery charges, lift-gate service fees, unloading fees
and hazmat fees.
In instances when McKesson agrees to pay freight, routing instructions are detailed on
McKesson’s Web site [https://mms.supplier.mckesson.com/transportation/].
The transportation and routing instructions are mandatory and non-compliance will result in
the debit of freight charges to the Supplier’s invoice.
In addition, McKesson and Suppliers may agree to arrangements like truckload programs and
pallet charges. All of these require prior approval by McKesson before the charge may be
assessed.
Fuel charges are not allowed and will not be paid without McKesson’s prior written approval.
If Supplier is a permitted foreign supplier, it must establish itself as the “importer of record” for
United States Customs and Border Patrol purposes and as the “initial distributor/importer” for
U.S. Food and Drug Administration purposes. In cases in which Supplier is a permitted foreign
supplier that is selling imported goods to McKesson, such goods shall be shipped “DDP
Incoterms”.
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7. Invoice Payment Process [for Supplier’s Accounts
Receivable Group]
McKesson’s accounts payable system is an automated process designed to handle the
millions of lines of information processed each year. The following standards are critical to
insure timely and accurate payment to McKesson Suppliers.
Invoices
The Supplier must send all invoices to McKesson’s Accounts Payable department either by EDI,
electronically transmitted 810 standard transaction or paper copy mailed to:
For McKesson distributed product(s) McKesson Medical-Surgical
PO Box 25506
Richmond, VA 23260
For PSSWM and Gulf South distributed product(s) Physician Sales & Services
P.O. Box 550560
Jacksonville, FL 32255
Attention: Accounts Payable
Invoices submitted by means other than EDI are subject to payment delay. Supplier may be
subject to a transaction processing fee due to EDI non-compliance.
EDI Invoicing
To ensure accuracy and timeliness of the accounts payable process, the Supplier must utilize
EDI for the following transactions: 810 Invoice, 850 Purchase Order, 855 Purchase Order
Confirmation, 856 Advance Ship Notification [See Appendix 6 for Electronic Data Interchange
(EDI) Directory]
Standard Payment Terms
McKesson’s standard payment terms must be at least as favorable as terms offered to any
other customer of the Supplier, but no less than 2%, 30 days, net 60 days. All payments are
postmarked or transmitted via EFT on the discount due date.
Distribution Channel Fee
McKesson reserves the right to charge a Distribution Channel Fee up to five percent (5%).
The Distribution Channel Fee (DCF) offsets McKesson’s cost of warehousing, inventory
ownership and distribution expenses associated with each Suppliers products. The fee will be
deducted from the check remittances issued to suppliers.
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Sales Tracing Fee
McKesson offers sales tracing data at the request of the Supplier for a fee up to five percent
(5%).
EFT Invoice Payment Process
McKesson offers invoice payment via electronic funds transfer [EFT via EDI 820] to eligible
suppliers. Supplier shall agree to McKesson’s EFT agreement and modified terms (separate
agreement).
Request for EFT Invoice payment should be directed to the following address:
For McKesson distributed product(s) EDI Support Line 800.765.6363
E-mail requests [email protected]
For PSSWM or Gulf South distributed product(s) E-mail requests [email protected]
Invoice Exceptions [Quantity or Pricing Debits]
McKesson reserves the right to create debits for invoice shortages and pricing discrepancies.
McKesson will notify the Supplier of such discrepancies within 15 days of the invoice date.
The Supplier must investigate a shortage claim with the carrier in addition to verification of proof
of delivery.
Proof of deliveries will be rejected for repayment if McKesson notified the Supplier.
A proof of delivery alone is not sufficient to resolve a shortage dispute. Additional
documentation from the supplier shall be provided to authenticate proof of delivery.
Supplier will not charge McKesson or its customers for any amounts related to the recently
enacted Medical Device Excise Tax. The Medical Device Excise Tax is a tax imposed on
manufacturers, importers and other producers of certain medical devices sold, leased and, in
some cases, used after December 31, 2012. The filing and payment of this tax remains the
obligation of these entities. Therefore, all charges related to the Medical Device Excise Tax will
be rejected and deducted from the Supplier’s invoices
Account Statements
The Supplier will provide a monthly account statement including all open charges and credits.
McKesson expects to resolve all invoice payment discrepancies and disputed issues within 60
days. To facilitate this:
− The Supplier must notify McKesson’s Accounts Payable department in writing of any invoice
payment dispute within 30 days of the check date.
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− The Supplier must send an electronic accounts receivable statement each month.
− Unresolved disputes should be escalated to Accounts Payable management in writing within
60 days of McKesson’s debit memo date.
Debit Balances
A debit balance is the condition where McKesson has a receivable balance with a Supplier that
is greater than its payable balance. The Supplier will issue a check to McKesson for the line
items causing the debit balance [or “the excess”] if a debit balance persists greater than 60
days.
McKesson reserves the right to secure payment from a Supplier’s parent company if necessary
due to default in payments owed to McKesson as a result of bankruptcy or other legal issues.
If Supplier is in debit balance, correspondence should be directed to [email protected].
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8. Order Processing Guidelines
The Supplier will fulfill and deliver McKesson’s orders promptly and in a manner that ensures
easy product identification, as well as accurate and expedited handling and receiving.
The process for accepting, reviewing and preparing McKesson’s order for shipment is as
follows:
− The Supplier must not ship an order without a valid McKesson PO number [which McKesson
will transmit by a standard EDI transaction].
− The Supplier must not ship a product with a shelf life [dating] of less than 75% of the product’s
total shelf life or 9 months, whichever is greater.
− The Supplier must communicate in a written form any product that will be unavailable for 5
days, as well as any anticipated shipping interruption. Supplier must send the written
notification to the McKesson or a PSSWM Inventory Analyst. Supplier shall use its best
efforts to provide such communication at least 4 weeks (but in no event less than 2 weeks) in
advance of the anticipated shipping interruption, except for emergencies. The Supplier also
will provide the reason and expected availability date.
− The Supplier must invoice the product in the same unit of measure as that designated on the
PO.
− The Supplier’s failure to comply with these requirements may result in refused delivery and/or
delays in complete payment.
− No minimum purchase order amount or handling charge will be assessed without McKesson’s
prior written approval.
McKesson strives to eliminate unnecessary supply chain costs and encourage Suppliers to be
efficient, which includes the use of electronic transactions whenever possible. To this end,
McKesson reserves the right upon advance notice to impose fees for non-compliant or
inefficient Supplier activities as determined by McKesson.
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9. Product Recalls and Other Special Product
Requests
McKesson recognizes the Recall process requires effective communication and collaboration
between Supplier and McKesson teams to carry out the requirements of a Recall with a timely
and efficient result. Recalls are not a “one size fits all” process and notifications may take many
forms such as a Recall, Market Withdrawal, Product Correction, Advisory Notice, Removal,
Discontinuation, or Product Enhancement, all of which will be referred to hereafter as a “Recall”.
In the event of any Recall of Product(s) required by a governmental agency for safety or
efficacy reasons, or requested by Supplier at its sole discretion or otherwise, McKesson’s
policy is to work in cooperation with the Supplier to be consistent with regulatory
requirements, help ensure public safety and support our service goals to our customers.
A. Handling of Product Recalls
For McKesson distributed product(s) The supplier must notify each Distribution Center that received affected product and also
send a copy of the recall notice to:
[email protected]
Materials Management
McKesson Medical-Surgical
8741 Landmark Road
Richmond, VA 23228
Fax 804.727.3801
For PSSWM and GSMS distributed product(s) The supplier shall send recall notice to:
[email protected]
Quality Assurance – Recalls
PSS World Medical Inc.
4345 Southpoint Blvd.
Jacksonville, FL 32216
Fax 904.380.4570
Upon receipt of the Recall notice, McKesson will consult with the Supplier to obtain
agreement on any special processing and/or services McKesson will need to perform on
behalf of the Supplier. The Supplier will be informed of any charges McKesson will impose
for these services. When required by the Recall instructions, Supplier will be expected to
repair or replace at Supplier’s own cost and expense all Product(s) subject to the Recall and
previously delivered to McKesson or McKesson customers.
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In the case of product(s) corrections where, within the recall instructions, the Supplier provides
instruction on re-packaging and /or re-labeling of the affected product(s) in order to bring the
product to a state of conformance, McKesson will typically require the Supplier to perform the
repackaging or relabeling itself. McKesson will request Supplier to accept return of the affected
product(s) for the correction. However, in urgent situations, McKesson may opt to perform such
requested services directly when the market availability of a critical care product may be
adversely affected by the return of the product to the Supplier for correction. **
McKesson reserves the right to consolidate returns and designate reclamation through any
location within its distribution system. Schedule II-V controlled substances withdrawn or recalled
will be handled directly with the customer or the Supplier’s third party of choice.
B. Assessment of Recoverable Charges
Supplier shall be responsible and promptly reimburse McKesson for all reasonable expenditures
incurred by McKesson (including, but not limited to administrative costs, handling and
transportation costs) in connection with processing any notification, regardless of whether such
notification was initiated by a governmental agency, a voluntary act of Supplier or otherwise,
consistent with the recall process and service agreed to by the Parties and consistent with
industry guidelines. (i.e. HDMA guidelines)
Refer to Appendix 7 on page 40 of this manual for a current outline of recoverable costs and
fees associated with processing Supplier initiated product recalls. McKesson may implement
revision to Appendix 7 to stay in accordance with industry guidelines or at its discretion. A
revised copy of the appendix is available at suppliers request or at such time McKesson
publishes regular updates of this document to in its entirety to its Suppliers.
** Refer to level 2 FDA Guidance for Industry: Product Recalls, Including Removals and Corrections issued
November 3, 2003, Section A, Recall Submission to FDA, Sub-Section 10, Recall Strategy, “In addition, we
recommend that: at Sub-Bullet 3 - Field corrections, (i.e.) product labeling, be performed by recalling firm
representatives, or under their supervision and control. It is not recommended that a disinterested party such as a
wholesaler or retailer be responsible for field corrections. For Drug Recalls: Misbranded drugs for re-labeling should
be returned to the recalling firm.
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10. Receiving
Best in class purchase-to-pay process works optimally with standard, consistent
practices. This section defines the receiving practices for Suppliers and McKesson.
A. Receiving Hours and Unloading
All McKesson Distribution Centers [DCs] will be open for receiving on weekdays from 7:00
a.m. until 11:00 a.m. [See Appendix 8 for Distribution Center Directory]
Some McKesson DCs will be open additional hours. The Supplier must check directly with a DC
regarding the possibility of delivery outside the standard receiving hours.
Trucks that arrive within receiving hours will be unloaded by the carrier.
B. Proof-of-Delivery Receiving Documentation
McKesson utilizes a scanning technology in the majority of the distribution centers that
receive product. The proof-of-delivery receiving documentation is stamped with a tendered
count, discrepancies and signature. The product is counted as tendered.
McKesson will not conduct inventory research for disputed shortage deductions.
C. Over, Short and Damage Reporting
With the hundreds of suppliers that ship to McKesson’s receiving docks, it is important that
McKesson maintains the following standard process for the reporting of discrepancies:
McKesson will call the Supplier to report a shortage when an order is received. Since it is
typical that product for a given PO is delivered on subsequent deliveries, however,
McKesson will confirm a shortage at 10 business days after invoice date.
For concealed shortages and damage, McKesson will make a good faith effort to report any
shipping discrepancy. If the discrepancy cannot be resolved internally, McKesson will send
a pending debit notification within 15 days of the invoice date.
Damaged product will be identified as product with broken seals, crushed items, leaking
product, defaced product, etc. Damaged product also will be identified as any product with a
remaining shelf life of less than 75% of the product’s total shelf life or 9 months, whichever is
greater, at the time of receipt by McKesson.
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D. Pallet Agreement
The following defines responsibilities regarding shipments consigned in pallet quantities:
Supplier Responsibilities
McKesson signing for receipt of a pallet count will not imply that all pieces shipped were
received by McKesson.
McKesson Responsibilities
McKesson will sort, segregate and receive merchandise into the McKesson inventory system.
McKesson will notify the Supplier of any concealed shortages [a discrepancy between the
packing slip and the actual count] by a McKesson Distribution Center.
Where applicable, McKesson will request additional information from the Supplier to document
the shortage communication.
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11. Return Goods Policy
In an effort to bring additional value to the supply chain, McKesson makes improvement and
management of the product returns process a high priority. The following policy, which is
uniform and consistent with normal industry processes, is designed to support continued
reductions in the rate of return goods and the associated costs.
A. Defective Products
All products received by McKesson and its customers are subject to inspection and rejection. If
a product delivered to McKesson or its customer does not conform to the Supplier’s warranties,
or if it is deemed by McKesson to be a damaged or defective product [“Defective Product”],
McKesson or its customer will notify the Supplier.
At McKesson’s option, the Supplier must either replace the Defective product or will refund
the invoice price upon return of the Defective Product to the Supplier.
All transportation charges related to a Defective Product return must be paid by the Supplier.
Payment for a Defective Product prior to inspection by McKesson or its customer will not
constitute acceptance and is without prejudice to any claim that McKesson or its customers
may have against the Supplier.
McKesson also may exercise other remedies for breach of warranty.
B. Pre-authorized Returns
McKesson will have the right to return a product to the Supplier and to receive a refund of the
original invoice price related to the following:
− Supplier fails to correctly fill any of McKesson’s purchase orders for the product.
− Product is discontinued.
− Product marketability is limited in any way by an injunction, governmental order or regulation.
− Product marketability is limited in any way by an act or omission by the Supplier.
− Product is subject to expiration dating and, at time of McKesson’s receipt, has a remaining
shelf life of less than 75% of the product’s total shelf life or 9 months, whichever is greater.
− Required by law to accept returns of expired Products from McKesson’s customers.
− Product is returnable without authorization pursuant to any written agreement between
McKesson and the Supplier.
Unless otherwise agreed, McKesson will return all such products to the Supplier by the
Supplier’s catalog and/or lot numbers.
All transportation charges related to the product return must be paid by the Supplier.
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C. Other Returns
McKesson will have the right to return to the Supplier any product that is new and unopened.
The Supplier must provide a return authorization to McKesson for the return within 30 days of
a request for return authorization.
McKesson will create a debit memo and will deduct the amount of the invoice price associated
with the returned product on the date of shipment from any open invoices.
McKesson will pay all transportation charges associated with the return of the product to the
Supplier. Other than transportation charges, the Supplier will not charge McKesson any fees or
other charges associated with the return, including restocking or handling charges.
D. Contract Products and Unsaleable Inventory
Unsalable inventory is product that McKesson determines it is unable to sell, for whatsoever
reason, to end-users in the intended market segment, such as a damaged, discontinued or
slow-moving product.
McKesson will be entitled to a credit against the Supplier for Unsaleable Inventory. The amount
of the credit will be equal to McKesson’s invoice cost for such unsaleable inventory less the
lowest contract price available from the Supplier to any customer in the applicable Market
Segment.
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Appendix 1
McKesson Supplier Self-Certification of Size & Ownership
Does your company currently sell products or services to McKesson?
(if yes, indicate business unit below)


YES
NO
CORPORATE MCKESSON HEALTH SYSTEMS  MCKESSON PHARMACY SYSTEMS
MCKESSON PROVIDER TECHNOLOGIES
MCKESSON SPECIALITY
MCKESSON MEDICAL-SURGICAL
PHARM
ZEE MEDICAL
OTHER:
_____________________________
Company name:
Telephone:
Street address:
Mailing address:
Toll-free
telephone:
Fax:
City:
State:
E-mail address:
Internet
address:
ZIP Code:

1. Is company's owner a citizen of the United States of America?
2. Business

structure:

Sole
Proprietorship
Nonprofit
Agency

Partnership

Public Utility


Corporation

3. Is company a subsidiary of any other company?

YES
Association

YES
NO
NO
If so, what is the name and address of that company?
________________________________________________________
4. If company is a partnership or corporation, list each person owning more that 10% of the company. If company is
a sole proprietorship, provide the name of the owner.
Name of Person(s) Owning More Than 10%
Percentage Owned
_____________________________________________________________________________________________
__
_____________________________________________________________________________________________
__
5. Primary product or service:
_______________________________________________________________________
6. Geographic area served:
_________________________________________________________________________
7. Company type:

Consultant

Manufacturer

Other:


Distributor
Nonprofit Agency

Membership Organization

Service Company

Utility
8. NAICS (North American Industry Classification System) code: (required – visit www.naics.com to obtain correct code) or
SIC (Standard Industrial Classification) code:
_____________________________________________________________________________________________
9. Number of employees:
__________________ 10. Year company began operations:
_____________
11. Avg. annual revenue:

$1.5 Million or less

$6 Million or less

$7.5 Million or less

$12 Million or less

$17.5 Million or less

More than $17.5 Million
12. Current customer references:
______________________________________________________________________
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
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_
13. Will your company subcontract any portion of its sales to McKesson to a subcontracting supplier?  YES  NO
14. Is your company certified by a government agency or other organization as a Small Disadvantaged Business,
HUBZone
small business, minority-owned business, women-owned business, or veteran-owned business?  YES  NO
If so, please list the name of the certifying agency or organization, date certified and type of certification:
15. Please indicate your company's size (for size standards, visit SBA’s site at: www.sba.gov/size/):
 Large Business--a business concern, including affiliates, exceeding the size standards in 13 CFR 121.
 Small Business--a business concern, including affiliates, independently owned and operated, not dominate in its field of
operations, and qualified as a small business under the criteria and size standards in 13 CFR 121.
16. Please indicate company's ownership and location status, if applicable, by checking the appropriate
classifications below. (PLEASE CHECK ALL THAT APPLY):
 8(a) certified - a business concern certified by the U.S. Small Business Administration as an "8(a)" business. (Please attach





letter of 8(a) status notification from SBA to this form.) (8(a) classification REQUIRES 3d party certification by the SBA.
Small Disadvantaged Business - a business concern that is self-certified or certified by the U.S. Small Business
Administration as a "small disadvantaged" business. See criteria and size standards in CFR 124.1002
Minority-Owned Business—please check all minority groups that apply:
 Asian-Pacific American - United States citizen whose origins are in Japan, China, the Philippines, Vietnam, Korea,
Samoa, Guam, the U.S. Trust Territory of the Pacific Islands (Republic of Palau), the Northern Mariana Islands, Laos,
Kampuchea (Cambodia), Taiwan, Burma, Thailand, Malaysia, Indonesia, Singapore, Brunei, Republic of the Marshall
Islands, or the Federated States of Micronesia
 Black American - United States citizen having origins in any of the Black African racial groups
 Hispanic American - United States citizen of Spanish culture whose origins are from Mexico, South America, Central
America or the Caribbean Islands, regardless of race.
 Native American - American Indian, Eskimo, Aleut, and Native Hawaiian.
 Subcontinent Asian American - United States citizen whose origins are in India, Pakistan, Bangladesh, Sri Lanka,
Bhutan, or Nepal.
 Indian Tribe - Any Indian tribe, bank, nation, or other organized group or community of Indians, including any Alaska
Corporation as defined in 13 CFR 124 which is recognized as eligible for the special programs and services provided by
the U.S. to Indians because of their status as Indians, or which is recognized as such by the State in which such tribe,
band, nation, group, or community resides
 Native Hawaiian Organization - Any community service organization serving Native Hawaiians in, and chartered as a
not-for-profit organization by, the State of Hawaii, which is controlled by Native Hawaiians, and whose business activities
will principally benefit such Native Hawaiians
Woman-Owned Business--A business concern at least 51 percent owned by one or more women, and the management and
daily business operations of which are controlled by one or more women.
Veteran-Owned Business--A business concern at least 51 percent owned by one or more qualified veterans, and the
management and daily business operations of which are controlled by one or more qualified veterans. (Please attach all
documentation/certifications that support veteran status.)
Service Disabled Veteran-Owned Business--A business concern at least 51 percent owned by one or more qualified
disabled veterans whose disability is service related, and the management and daily business operations of which are
controlled by one or more qualified service disabled veterans. (Please attach all documentation/certifications that support
service disabled veteran status.)
HUBZone Small Business--A small business with its principal office located in a HUBZone, with at least 35 percent of its
employees residing in a HUBZone, and MUST BE certified by the U.S. Small Business Administration. (Please attach letter
of HUBZone status notification from SBA to this form.)
AbilityOne Program/JWOD non-profit agency for the blind or other severely disabled.

ACKNOWLEDGEMENT I certify that the information provided herein is true and correct to the best of my
knowledge, information and belief
Business name (please type or print)
Signature of authorized representative
Date signed
Name and title of authorized representative
Under 15 U.S.C. 645(d), (1) Whoever misrepresents the status of any concern or person as a “small business concern”, a “qualified
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
31
HUBZone small business concern”, a “small business concern owned and controlled by socially and economically disadvantaged
individuals”, or a “small business concern owned and controlled by women”, in order to obtain for oneself or another any—(A) prime
contract to be awarded pursuant to section 638, 644, or 657a of this title; (B) subcontract to be awarded pursuant to section 637 (a)
of this title; (C) subcontract that is to be included as part or all of a goal contained in a subcontracting plan required pursuant to
section 637 (d) of this title; or (D) prime or subcontract to be awarded as a result, or in furtherance, of any other provision of Federal
law that specifically references section 637 (d) of this title for a definition of program eligibility,[1] shall be subject to the penalties
and remedies described in paragraph (2). (2) Any person who violates paragraph (1) shall— (A) be punished by a fine of not more
than $500,000 or by imprisonment for not more than 10 years, or both; (B) be subject to the administrative remedies prescribed by
the Program Fraud Civil Remedies Act of 1986 (31 U.S.C. 3801–3812); (C) be subject to suspension and debarment as specified in
subpart 9.4 of title 48, Code of Federal Regulations (or any successor regulation) on the basis that such misrepresentation indicates
a lack of business integrity that seriously and directly affects the present responsibility to perform any contract awarded by the
Federal Government or a subcontract under such a contract; and (D) be ineligible for participation in any program or activity
conducted under the authority of this chapter or the Small Business Investment Act of 1958 (15 U.S.C. 661 et seq.) for a period not
to exceed 3 years.
For McKesson Use Only:
Please complete, sign and return form to:
Self-Cert Form submitted by following BU:
CORPORATE/BU9000
MCKESSON HEALTH SYSTEMS/BU1100
MCKESSON PHARMACY SYSTEMS/BU 8094
MCKESSON PROVIDER TECHNOLOGIES/BU2500
MCKESSON SPECIALITY/BU 8295
MEDICAL-SURGICAL/BU 8600
PHARMA/BU 8000
SUPPLIER DIVERSITY TEAM
ZEE MEDICAL/BY8800
Vendor Status:
New
Existing
MCKESSON MEDICAL-SURGICAL CORPORATION
Attention: Data Management
8741 Landmark Road
Richmond, VA 23228
Email: [email protected]
Fax: 804-261-4455
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
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Appendix 2
Contract Header Information Requirements
At a minimum, the Supplier must provide the following contract–specific information for each
contract submitted:
− General Contract Information: New Contract, Replacement Contract, Update to Existing
Contract [e.g., item change, eligibility change]
− Supplier Contract Number to use for Rebate submissions
− Recognized or Non–Recognized by a GPO*
− GPO Contract Number*
− Product Category*
− Contract Effective Date
− Contract Termination Date
− Previous Contract Number being replaced (if applicable)
− All Members eligible for base pricing [Yes or No] *
− All Member Yes – Will be loaded to all members of a specific GPO based on the roster
provided by the GPO and will not require an eligibility list
− All Member No – Will require an eligibility list from the supplier
− Tiered contract [Yes or No]*
− If yes an eligibility list will be required from the Supplier
− Letter of Commitment (LOC) required by the Supplier for eligibility to any pricing [Yes or No]*
− Distributor Declaration required by the Supplier for eligibility to any pricing [Yes or No]*
* Information will not be applicable for local contracts.
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
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Appendix 3
Contract Item Information Requirements
The Supplier must provide McKesson the following item specific information for all new
contract loads, changes, renewals, terminations and addendums:
− General Item Information – New contract; Add new item to contract; Change item cost,
effective date, term date etc.; Delete item from contract
− Manufacturer’s Contract Number
− Catalog Number
− Catalog Description
− Unit of Measure
− Quantity within the Unit of Measure
− Contract ID
− Item Effective Date
− Item Term Date
− Contract Cost (base or by tier)
− NDC (if available)
− SKU (if available)
− GTIN (if available)
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
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Appendix 4
Eligibility Information Requirements
Suppliers must provide McKesson the following eligibility information:
− General Eligibility Information – Add/Change/Delete
− Supplier Customer Number
− Customer Name
− Street Address [full address required]
− City
− State
− Zip Code
− Contract [Manufacturer Contract Number]
− Tier [New tier or existing tier if not changing]
− Effective Date [date customer is eligible for contract/tier pricing]
− Termination Date [date customer is no longer eligible for contract/tier pricing]
− HIN (if available)
− DEA (if available)
− GTN (if available)
− McKesson Customer Number (if available)
− GPO Customer Number [e.g., Entity code assigned by GPO] (if known)
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
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Appendix 5
Rebate Discrepancy Information Requirements
The Supplier must provide McKesson the following information in the Microsoft Excel®
spreadsheet for rebate denials:
− Column A – Debit Number
− Column B – Supplier Customer Number
− Column C – McKesson Customer Number
− Column D – Customer Name
− Column E – Customer Address
− Column F – McKesson Invoice Number
− Column G – Invoice Date
− Column H – Supplier Contract Number
− Column I – McKesson Contract Number
− Column J – Supplier Catalog Number
− Column K – McKesson Item Number
− Column L – Quantity Denied
− Column M – Supplier Acquisition Cost
− Column N – McKesson Acquisition Cost
− Column O – Unit of Measure
− Column P – McKesson Contract Cost
− Column Q – Supplier Contract Cost
− Column R – Rebate Requested
− Column S – Rebate Credited
− Column T – Variance
− Column U – HDMA Rejection Code - Explanation for Denial and/or Partial
Credit
- 14
Invalid EPC Number
- A0
Invoice Number Missing
- A1
Insufficient Wholesaler Inventory
- A2
Line Item Too Old
- A3
Quantity Invalid – Free Goods
- A4
Rebill Without Offsetting Credit
- AA
Contract Number Missing
- BB
Contract Number Incorrect
- CC
Contract Expired
- DD
Contract Not Yet In Force
- EE
Invoice Date Missing or Invalid
- FF
Customer Not Covered
- GG
Customer Expired
- HH
Customer Not Yet Eligible
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
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- II
- JJ
- KK
- LL
- MM
- NN
- OO
- PP
- QQ
- RI
- RR
- SS
- TT
- UU
- VV
- WW
- XX
- YY
− Column V –
Customer DEA Number, Reference ID or Address Missing
Customer DEA Number, Reference ID or Address Invalid
Drug Not Covered
Drug Expired
Drug Not Yet Eligible
Drug Number Missing or Invalid
Wholesaler Not Covered
Wholesaler Expired
Wholesaler Not Yet Eligible
Invalid Resubmit Number
Quantity Invalid or Not Supplied
Contract Price Missing or Incorrect
Contract Price Inserted or Corrected
Unit Cost Missing or Incorrect
Unit Cost Inserted or Corrected
Extended Amount Incorrect
Extended Amount Corrected
Duplicate Chargeback Requested
Quantity Shipped
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
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Appendix 6
Electronic Data Interchange (EDI) Directory
EDI enhances McKesson's capability to reduce the administrative costs of doing business.
Electronically transmitting documents in a standard format is a way to increase speed,
accuracy, integrity, dependability, and timeliness of data. These benefits can result in reduced
costs for our suppliers.
McKesson reserves the right to charge a fee up to two percent (2%) due to failure to submit
information in select EDI transaction sets.
EDI Transaction Sets
810 Invoice
− Billing for goods and services provided.
820 Payment Order/Remittance
− A transaction to a financial institution to make a payment to a payee.
845 Price Authorization Acknowledgments
− Allows Manufacturer's to provide Distributors with contract information between the
Manufacturer and the End User of the product or service.
849 Response to Product Transfer Account Adjustment
− A detailed or summary response to a party requesting an accounting adjustment relating to a
pre-authorized product transfer.
850 Purchase Order
− Placement of purchase orders for goods and services.
855 Purchase Order Acknowledgment
− Seller's acknowledgment of a buyer's purchase order.
856 Ship Notice/Manifest
− List the contents of a shipment of goods as well as additional information relating to the
shipment, such as order information, product description, physical characteristics, and type of
packaging, marking, carrier information, and configuration of goods within the transportation
equipment.
867 Product Transfer and Resale
− This transaction has been developed to allow Distributors to provide sales tracings (both
rebates and non-contract) to the Manufacturer
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
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For further questions, please contact the McKesson Medical Surgical EDI Support Team:
For McKesson distributed product(s) EDI Support Line 800.765.6363
E-mail Address [email protected]
For PSSWM distributed product(s) EDI Support Line 904.332.3000 (Main Switch Board)
E-mail Address [email protected]
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014 - A
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Appendix 7
Recalls – Recoverable Costs and Processing Fees
When a Supplier initiates a Recall, whether voluntary or required by a governmental
agency, it is an action created by circumstances unrelated to McKesson in its role as a
distributor of the Supplier’s product(s) subject to the Recall. Therefore, McKesson expects
that it will be compensated for those costs and expenses incurred while administering the
Recall.
A. Administrative, Per-Warehouse, and Per-Product Charges for Recalls
The following may be subject to handling and administrative charges:
− The receipt of a Recall notification that upon an initial analysis, results in intercompany
communications and/or customer notifications communicating required instructions in
response to the Recall.
− Any product(s) that the recalling Supplier communicates as prohibited from distribution by the
distributor.
− Any product(s) where the Recall instructions require quarantine and disposal, or return to the
recalling supplier or its third party designee.
− Any product(s) returned to a distribution center on Return Goods Authorization (RGA),
subsequent to a customer receipt of a Recall notification.
Administrative charges are as follows:
− Corporate Administrative Charge - $500 / $1,000 per Recall:
− A $500 administrative charge applies when a Recall notification requires intercompany
communications and/or customer notifications including instructions, however no product
quarantine, disposal or return is required.
− A $1000 administrative charge applies when a Recall notification requires intercompany
communications and/or customer notifications including instructions and product
quarantine, disposal, or return to the recalling supplier or its third party designee is
required.
− Distribution Center Charges - $50 per recall per distribution center (DC) location:
− Applies for each DC that confirms on hand stock of one or more affected product(s).
− May also apply when no on hand stock is initially reported, however subsequent to
customer notifications, the DC receives authorized RGA product(s) affected by the
subject recall.
− Per-Product Charges - $50 per product, in excess of one product affected by the Recall:
− Applies when on hand stock is confirmed for multiple affected products.
− May also apply when no on hand stock is initially reported, however subsequent to
customer notifications, the DC receives multiple authorized RGA products affected by
the subject Recall.
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− Product Unit Service Charge - $2 per item in McKesson’s sell unit of measure where
agreement by the parties results in a service requiring McKesson employee resources to
perform a product correction (e.g.,labeling or re-labeling) to affected product prior to its future
shipment.
B. Customer Notification and Per-Customer Charges
McKesson incurs substantial expense to facilitate the distribution of recall notifications to
its customers. Recovery of these expenses from the Supplier is assessed per the
following:
− $4 per customer to produce and mail notification letters including instructions to customers to
facilitate product destruction, disposal or returns as depicted the Recall instructions to the
distributor and consistent with McKesson customer service objectives.
− Applies to 100% of affected customer distribution of notices per Recall.
− $10 additional charge per customer:
− When customer notification letters instruct customers to destroy or to return affected
product to the Supplier, and their local McKesson distribution center facilitates the
customer credits for any destroyed product and/or return of affected product.
− When customers are instructed to destroy product and McKesson issues a credit, the
cost of goods destroyed in addition to the cost for the destruction will be billed to the
Supplier in addition to this per-customer charge.
Note: When product is returned to Supplier, typically Supplier issues credit by customer to
McKesson for cost of goods, and McKesson issues credit to customers at our sell price.
− $20 additional charge per customer:
− When customer notification letters instruct customers to return recalled product to
McKesson, and McKesson issues credit for these returned goods and subsequently
returns product to the Supplier via McKesson facilities. Supplier will be debited
separately for cost of goods returned.
C. Other Charges
McKesson reserves the right to pass on other special expenses incurred while administering
recalls to the Supplier according to the actual cost of the expense incurred.
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Appendix 8
Distribution Center Directory
For McKesson distributed products
McKesson Medical-Surgical
8741 Landmark Road, P.O. Box 27452
Richmond, VA 23228
804.264.7500 (phone)
804.264.7679 (fax)
PC District 02, EC District G
(Swedesboro)
McKesson Medical-Surgical Inc.
1130 Commerce Boulevard
Swedesboro, NJ 08085-1772
866.550.3831 (toll free)
856.241.1709 (phone)
856.241.1654 (fax)
PC District 11, EC District E
(Orlando)
McKesson Medical-Surgical Inc.
401 Gills Drive, Suite 100
Orlando, FL 32824-7855
800.388.0592 (toll free)
407.438.5477 (phone)
407.393-3896 (fax)
PC District 03, EC District B
(Kansas City)
McKesson Medical-Surgical Inc.
1405 N. Chouteau Trfy
Kansas City, MO 64120-1003
866.653.5242 (toll free)
816.204-3300 (phone)
816.231.9445 (fax)
PC District 27, EC District H
(Chicago)
McKesson Medical-Surgical Inc.
140 Exchange Boulevard
Glendale Heights, IL 60139-2089
866.809.6501 (toll free)
630.690.0999 (phone)
630.690.0770 (fax)
PC District 04, EC District F
(Atlanta)
McKesson Medical-Surgical Inc.
1005 Satellite Boulevard NW
Suwanee, GA 30024-2882
866.871.1685 (toll free)
678.957.8170 (phone)
678.957.8217 (fax)
PC District 46
(Little Rock)
McKesson Medical-Surgical Inc.
6801 Scott Hamilton Drive
Little Rock, AR 72209-3141
800.950.9229 (toll free)
501.562.3340 (phone)
501.562.5052 (fax)
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PC District 60, EC District C
(Dallas)
McKesson Medical-Surgical Inc.
4250 Patriot Drive, Suite 100
Grapevine, TX 76051-2318
800.950.9229 (toll free)
972.724.9797 (phone)
972.724.0808 (fax)
PC District 64, EC District BD
(Denver)
McKesson Medical-Surgical Inc.
5301 Peoria Drive, Suite E
Denver, CO 80239-2325
800.253.4633 (toll free)
303.262.1500 (phone)
303.262.1535 (fax)
PC District 65, EC District G1
(Boston)
McKesson Medical-Surgical Inc.
55 Lyman Street, Suite 1
Northborough, MA 01532-2060
866.502.3162 (toll free)
508.466.0800 (phone)
508.351.6674 (fax)
PC District 72, EC District D
(Columbus)
McKesson Medical-Surgical Inc.
3500 Centerpoint Drive, Suite A
Grove City, OH 43123
800.654.7420 (toll free)
614.539.1619 (fax)
PC District 78, EC District A
(Maple Grove, MN)
McKesson Medical-Surgical Inc.
8790 Valley Forge Lane
Maple Grove, MN 55369-4089
763.424.7201 (phone)
763.424.2395 (fax)
PC District 81, EC District J
(Chino)
McKesson Medical-Surgical Inc.
16043 El Prado Road
Chino, CA 91708
909.438.9230 (phone)
909.438.9546 (fax)
PC District 82, EC District JP
(Phoenix)
McKesson Medical-Surgical Inc.
7343 South Hardy Drive, Suite 101
Tempe, AZ 85283-4479
800.998.4887 (toll free)
602.707.0820 (phone)
602.707.0832 (fax)
PC District 83, EC District J1
(Seattle)
McKesson Medical-Surgical Inc.
2530 B Street NW, Suite 101A
Auburn, WA 98001-1746
866.241.9659 (toll free)
253.508.5200 (phone)
253.333.0888 (fax)
District 1210
(Connecticut)
Moore Medical LLC
370 John Downey Drive
New Britain, CT 06050-2908
860.826.3600 (phone)
860.826.3678 (fax)
District 1250
(California)
Moore Medical LLC
7950 West Doe Avenue
Visalia, CA 93291-9387
559.651.1630 (phone)
559.651.2646 (fax)
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014
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District 1270
(Florida)
Moore Medical LLC
8100-4 Westside Industrial Drive
Jacksonville, FL 32219-3237
904.695.9782 (phone)
904.695.9847 (fax)
District 1220
(Illinois)
Moore Medical LLC
495 Woodcreek Drive
Bolingbrook, IL 60440
630.378.0700 (phone)
877.358.2002 (fax)
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For PSSWM distributed products
PSS Corporate Office
4345 Southpoint Blvd.
Jacksonville, FL 32216
904.332.3000
PSS District 1006
(Florida)
McKesson Medical-Surgical Inc.
301 Gill Drive, Suite 200
Orlando, FL 32824
800.940.8199 (Toll Free)
407.851.7950 (Phone)
407.851.7818 (Fax)
PSS District 1028
(So. California)
McKesson Medical-Surgical Inc.
1938 Malvern Avenue
Fullerton, CA 92833
800.294.1860 (Toll Free)
714.459.4000 (Phone)
714.459.4095 (Fax)
PSS District 1011
(South East)
McKesson Medical-Surgical Inc.
4105 Royal Drive, Suite 600
Kennesaw, GA 30144
800.426.0747 (Toll Free)
678.813.4000 (Phone)
678.813.4195 (Fax)
PSS District 1031
(Carolinas)
McKesson Medical-Surgical Inc.
1816 West Pointe Dr, Suite B
Charlotte, NC 28214
800.874.2240 (Toll Free)
704.916.3800 (Phone)
704.916.3995 (Fax)
PSS District 1016
(Gulf Coast)
McKesson Medical-Surgical Inc.
150 Canvasback Drive
St. Rose, LA 70087
800.821.1196 (Toll Free)
504.465.0562 (Phone)
504.469.8424 (Fax)
PSS District 1033
(Phoenix)
McKesson Medical-Surgical Inc.
3103 East Broadway Road #100
Phoenix, AZ 85040
800.765.8195 (Toll Free)
602.232.4899 (Phone)
602.232.4876 (Fax)
PSS District 1021
(Memphis)
McKesson Medical-Surgical Inc.
5950 Freeport Ave, Suite 109
Memphis, TN 38141
800.880.4777 (Toll Free)
901.366.3100 (Phone)
904.366.3295 (Fax)
PSS District 1045
(Richmond)
McKesson Medical-Surgical Inc.
1950 Ruffin Mill Road
Colonial Heights, VA 23834
800.321.4313 (Toll Free)
804.253.1500 (Phone)
804.253.9230 (Fax)
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014
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PSS District 1047
(Heartland)
McKesson Medical-Surgical Inc.
1671 East Kansas City Road
Olathe, KS 66061
800.726.7764 (Toll Free)
913.390.5702 (Phone)
913.390.6976 (Fax)
PSS District 1057
(Minneapolis)
McKesson Medical-Surgical Inc.
12999 Wilford Lane, Suite 250
Rogers, MN 55374
800.755.2203 (Toll Free)
763.539.2388 (Phone)
763.428.9105 (Fax)
PSS District 1049
(No. California)
McKesson Medical-Surgical Inc.
970 Riverside Pkwy, Suite 70
West Sacramento, CA 95605
800.883.0833 (Toll Free)
916.617.4311 (Phone)
916.617.4313 (Fax)
PSS District 1058
(New England)
McKesson Medical-Surgical Inc.
3 Walpole Park Drive
Walpole, MA 02081
800.866.2012 (Toll Free)
508.291.2800 (Phone)
508.291.2392 (Fax)
PSS District 1050
(Denver)
McKesson Medical-Surgical Inc.
11175 East 55th Ave, Suite 106
Denver, CO 80239
800.748.1909 (Toll Free)
303.375.7774 (Phone)
303.373.1607 (Fax)
PSS District 1059
(Northeast)
McKesson Medical-Surgical Inc.
208 Passaic Avenue
Fairfield, NJ 07004
800.909.2009 (Toll Free)
973.775.8600 (Phone)
973.775.8520 (Fax)
PSS District 1053
(Chicago)
McKesson Medical-Surgical Inc.
300 Airport Road, Unit #2
Elgin, IL 60123
800.966.1755 (Toll Free)
847.760.3500 (Phone)
847.429.9772 (Fax)
PSS District 1060
(Great Lakes)
McKesson Medical-Surgical Inc.
520 West Park, Suite 520
Leetsdale, PA 15056
800.472.2791 (Toll Free)
724.251.2800 (Phone)
724.266.7642 (Fax)
PSS District 1056
(River Cities)
McKesson Medical-Surgical Inc.
5150 Interchange Way, Suite B
Louisville, KY 40229
800.647.7559 (Toll Free)
502.810.2800 (Phone)
502.810.9145 (Fax)
PSS District 1063
(Rochester)
McKesson Medical-Surgical Inc.
2444 Innovation Way
Rochester, NY 14624
800.678.8240 (Toll Free)
585.278.8240 (Phone)
585.427.7933 (Fax)
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014
46
PSS District 1066
(Salt Lake City)
McKesson Medical-Surgical Inc.
3044 South 1030 West
Salt Lake City, UT 84119
800.999.3448 (Toll Free)
801.977.0848 (Phone)
801.908.0562 (Fax)
PSS District 1069
(Pacific NW)
McKesson Medical-Surgical Inc.
1704 B Street, Suite 120
Auburn, WA 98001
800.863.9896 (Toll Free)
253.393.1700 (Phone)
253.929.1495 (Fax)
PSS District 1080
(Hawaii)
McKesson Medical-Surgical Inc.
99-994 Iwaena Street Bay 101
Aiea, HI 96701
800.423.3310 (Toll Free)
800.423.3310 (Phone)
800.294.8492 (Fax)
PSS District 2025
(Dallas)
McKesson Medical-Surgical Inc.
3125 N Great SW Pkwy, Ste 200
Grand Prairie, TX 75050
800.777.4950 (Toll Free)
972.809.5000 (Phone)
972.660.5015 (Fax)
PSS District 2027
(Houston)
McKesson Medical-Surgical Inc.
15550 Vickery Drive, Suite 200
Houston, TX 77032
800.545.5097 (Toll Free)
281.765.3100 (Phone)
281.765.3145 (Fax)
PSS District 2029
(San Antonio)
McKesson Medical-Surgical Inc.
6601 Guada Coma Dr, Suite 250
Schertz, TX 78154
210.651.6237 (Phone)
210.651.7483 (Fax)
PSS District 2070
(West Texas)
McKesson Medical-Surgical Inc.
530 32nd Street
Lubbock, TX 79404
800.550.4777 (Toll Free)
806.765.6270 (Phone)
806.765.6273 (Fax)
GSMS District 8001
(Sacramento)
McKesson Medical-Surgical Inc.
4291 Pell Drive
Sacramento, CA 95838
916.922.3480 (Phone)
916.922.3466 (Fax)
GSMS District 8002
(Harrisburg)
McKesson Medical-Surgical Inc.
1400 Aip Drive
Middletown, PA 17057
717.944.8091 (Phone)
717.844.8085 (Fax)
GSMS District 8003
(Madison)
McKesson Medical-Surgical Inc.
4349 Duraform Lane
Windsor, WI 53598
608.846.0642 (Phone)
608.846.0620 (Fax)
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014
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GSMS District 8004
(Dallas)
McKesson Medical-Surgical Inc.
510 N Peachtree Road, Ste 100
Mesquite, TX 75149
972.285.5449 (Phone)
214.853.9266 (Fax)
GSMS District 8013
(Seattle)
McKesson Medical-Surgical Inc.
1704 B Street, Ste 110
Auburn, WA 98001
253.929.1680 (Phone)
253.929.1793 (Fax)
GSMS District 8005
(Jackson)
McKesson Medical-Surgical Inc.
173 E Market Ridge
Ridgeland, MS 39157
601.856.5900 (Phone)
800.827.2002 (Fax)
GSMS District 8019
(New England)
McKesson Medical-Surgical Inc.
14 N Wentworth Ave
Londonberry, NH 03053
603.537.2300 (Phone)
603.537.2308 (Fax)
GSMS District 8009
(Ontario)
McKesson Medical-Surgical Inc.
2151 South Proforma Ave, Ste B
Ontario, CA 91761
909.773.0272 (Phone)
909.923.9956 (Fax)
GSMS District 8022
(Raleigh)
McKesson Medical-Surgical Inc.
9301 Globe Center Dr, Ste 110
Morrisville, NC 27560
919.484.8852 (Phone)
919.544.9703 (Fax)
GSMS District 8011
(Columbus)
McKesson Medical-Surgical Inc.
915 Taylor Road
Gahanna, OH 43230
614.501.9080 (Phone)
614.501.9088 (Fax)
GSMS District 8043
(Omaha)
McKesson Medical-Surgical Inc.
7735 South 134th St, Ste 109
Omaha, NE 68138
402.861.8840 (Phone)
402.861.1642 (Fax)
GSMS District 8012
(Orlando)
McKesson Medical-Surgical Inc.
2501 Investors Row, Ste 1000
Orlando, FL 32837
407.850.6068 (Phone)
407.850.5597 (Fax)
InfoLab, LLC
(Lyon)
McKesson Medical-Surgical Inc.
17400 Hwy 61 North
Lyon, MS 38645
800.647.8222 (phone)
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014
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InfoLab, LLC
(Roundrock)
McKesson Medical-Surgical Inc.
2100 Greenhill Drive
Roundrock, TX 78664
800.322.3882 (phone)
InfoLab, LLC
(Greensboro)
McKesson Medical-Surgical Inc.
2501 Greengate Dr
Greensboro, NC 27406
800.782.9700 (phone)
InfoLab, LLC
(Zionsville)
McKesson Medical-Surgical Inc.
870 Lennox Court
Zionsville, IN 46077
888.232.7096 (phone)
Thereatech
McKesson Medical-Surgical Inc.
1109 Myatt Blvd
Madison, TN 37115
615.865.4000 (phone)
McKesson Medical-Surgical Supplier Policies and Procedures Manual January 2014
49
McKesson Medical-Surgical
8741 Landmark Road
Richmond, VA 23228
www.mckesson.com
888.234.7717, ext.2152
©2013 McKesson Medical-Surgical Inc. All rights reserved.
2013-0305