1. art and entertainment
2. music
3. musical instruments
4. pianos

499.36 en (pf.ch/dok.pf) 05.2014 PF
Manual ISR
Orange inpayment slip with reference
number in CHF and in EUR
ISR Customer Service
Advice and Sales
Telephone+41 848 888 900 (regular rate)
Contact center
Telephone +41 848 848 424
Fax +41 58 667 66 00
E-mail
postfinance @postfinance.ch
Test and Ready to Print
PostFinance Ltd
Input Electronic Services
Engehaldenstrasse 35
3030 Bern
Inquiries
PostFinance Ltd
National Enquiries
3030 Bern
Telephone+41 58 667 97 61
Fax
+41 58 667 62 74
Manual ISR Version May 2014
2/34
Table of Contents
1. 1.1
1.2
1.3
Introduction
Inpayment slip with reference number (ISR) in CHF or EUR
ISR list in CHF or EUR (PDF or paper)
Service Description
5
5
5
5
2. General Terms and Conditions
2.1
Area of application
2.2 Due diligence requirement
2.3Registration
2.4
Mutations customer data
2.5
Cancellation of service by the customer
2.6
Cancellation of service by PostFinance
6
6
6
6
6
7
7
3. ISR Service Description
3.1
Identification of ISR customer
3.2
ISR slips
3.3
Slip types
3.3.1
ISR (with pre-printed amounts)
3.3.2
ISR+ (with blank amount fields)
3.3.3
ISR for crediting on own account
3.3.4
ISR not designated for payment
3.3.5
Cash-on-Delivery ISR (COD-ISR)
3.4
Designing of ISR slips
3.4.1
Back side printing
3.4.2
Attached forms
3.4.3
Multiple forms (carbons)
3.4.4
Paper standard
3.4.5Printing
3.4.6Ready-to-print
3.5
Printing details
3.5.1
ISR in CHF or EUR customer number
3.5.2
Customer name
3.5.3
Debtor name
3.5.4
Coding zone
3.5.5
Code line format
3.5.5.1 ISR (with pre-printed amount)
3.5.5.2 ISR+ (with blank amount field) 3.5.5.3 Slip codes (SC)
3.5.5.4 Amounts
3.5.5.5 Reference numbers and reference boxes
3.5.5.6 Auxiliary characters
3.5.5.7 Check digits (C1, C2, C3)
3.5.5.8 OCR-B1 character set
3.5.5.9 Approved printers
3.6
Mailing requirements
3.6.1Separation
3.6.2Folds
3.6.3
Feed holes
3.6.4
Bound ISR forms (ISR booklets)
8
8
8
8
8
9
11
12
13
13
14
14
14
14
14
14
15
16
16
17
17
18
18
19
19
19
19
20
20
20
20
20
20
20
20
20
Manual ISR Version May 2014
3/34
3.7
Data delivery of incoming payments 3.7.1
Data medium
3.7.2
Delivery with multiple ISR
3.7.3
Data sorting
3.7.4
Record type
3.7.5
Transaction codes
3.7.6
Transaction code index for record type 3 (only ISR in CHF)
3.7.7
Transaction code index for record type 4 (ISR in CHF and EUR)
3.7.8
Adjusted and reverse entries
3.7.9
Periodicity of data delivery
3.7.10 Delivery of ISR slips
3.7.11 Credit entries
3.7.12Reconciliation
21
21
22
22
22
22
22
23
23
24
24
24
24
4. 4.1
4.1.1
4.2
4.3
4.4
25
25
25
25
25
25
Test run
Test requirements
Test data distribution
Test results
Tools for checking code lines
Most frequent errors on ISR slips 5. Sundry
5.1
Processing cycle by PostFinance
5.1.1
Working days
5.1.2
Cycle overview
5.2
Rejects
5.3
Payments without original ISR forms
5.3.1
Payments as paperless e-transactions 5.3.2
Original slips cannot be processed mechanically
5.3.3Red inpayment slip (IS) as replacement of an original ISR slip
5.4
Reconstructions
5.4.1
Ordering reconstructed data
5.4.2
Delivery
5.5
Researches
5.5.1
ISR in CHF with record type 3
5.5.2
ISR in CHF and EUR with record type 4
26
26
26
26
26
27
27
27
27
28
28
28
28
28
28
Appendices
Approved Designs (Landscape Format)
Approved Designs (Portrait Format)
Sample ISR List Record Type 3
Sample ISR List Record Type 4
Account rejects ISR
Appendix 1
Appendix 2
Appendix 3
Appendix 4
Appendix 5
Attachment
Schedule of Fees ISR
Enclosure 1
Manual ISR Version May 2014
4/34
1. Introduction
1.1Inpayment slip with reference number (ISR) in CHF or EUR
ISR is an electronic debtor service which allows the customer to bill open
invoices in CHF and EUR in a simple manner and to quickly post incoming
payments.
ISR is ideal for larger slip volumes. The reference number/code line contains
all data that are relevant for book-keeping. No slip images are delivered.
–Either fixed slips are provided or the corresponding field is left blank and
is filled in by hand.
–The debtor can choose whether to make payment at the post office
counter, by payment order, or electronically via e-finance or e-banking.
–All inpayment slips are delivered to the computer centre of PostFinance
on the day of payment; there they are processed and subsequently
credited, see 5.1.2.
–Credit data is delivered electronically and free of charge.
–PostFinance urgently recommends to run a free preliminary test before
posting the first slips.
–ISR in CHF and EUR are for exclusive use in Switzerland, as the relevant
infrastructure for slip processing is not available abroad.
1.2ISR list in CHF or EUR (PDF or paper)
ISR list is ideal for small businesses without book-keeping software.
Incoming payments are posted manually.
–PostFinance/Printer uses pre-printed, consecutively numbered inpayment
slips which are printed in accordance with customers’ requirements.
–The debtor can again choose whether to make payment at the post office
counter, by payment order, or electronically via e-finance or e-banking.
–Periodic data delivery is available via e-mail in PDF format or on paper by
post, subject to a fee.
1.3Service Description
–Electronic posting of credit data in book-keeping software available
(exception: e-mail in PDF format, ISR list), incl. dunning.
–Secure and cost-saving processing of payments.
–The basic offer of ISR is free of charge.
–Simple control for debtors.
–ISR in EUR are the same in layout and processing as those in CHF.
–For detailed information, see documentation «Prices and conditions for
business customers».
Manual ISR Version May 2014
5/34
2. General Terms and Conditions
2.1Area of application
Unless the Handbook and its Appendices stipulate otherwise, the following
applies
–General Terms and Conditions of PostFinance
–Subscriber Conditions Electronic services
–Sample dimensions and designs
–Record Description Electronic services
–Prices and general terms for business customers
The General Terms and Conditions of PostFinance, the subscriber conditions,
the samples dimensions and designs, the Prices and general terms for
­business customer and the handbooks ISR and Record Description Electronic
­services can be downloaded at www.postfinance.ch/isr.
Condition of subscription to the ISR service is a postal account for business
­customers/associations (Deposito account, account for private customers
etc. are not a­ dmissible). The guidelines of the present handbook are binding
for the customer.
2.2 Due diligence requirement
The customer undertakes to process the data immediately. Should there be
any irregularities, PostFinance must be advised without delay.
2.3Registration
Registration is done with the form Registration/change in inpayment slip with
reference number (ISR). The form must be completed in full, duly signed
and sent to PostFinance. By registering the customer confirms that he accepts
the subscriber conditions.
The ISR can be actively used only upon receipt of the confirmation of registration in writing. From this moment ISR slips can be sent in for testing or
be forwarded to the debtors. Prior to that no ISR slips can be handled and
credited.
2.4Mutations customer data
Mutations are to be reported to the contact person 3 Post workdays prior
to the changes taking effect. Please notify us accordingly:
In writing
–credit account
–account for fees
–address changes
–change of processing office Manual ISR Version May 2014
By phone
–slip types
–medium exchanges
–periodicity of delivery
–ISR name
6/34
2.5Cancellation of service by the customer
Cancellations must be submitted in writing and duly signed. The cancellation
advice must contain the date of termination and, if possible, the reason for
the cancellation.
From the date of cancellation no more ISR can be handled. Inpayments
shall be refused. Exceptions are those ISR paid in on the date of termination
at the post office counter.
All slips imported up until the date of termination shall be delivered by
special delivery 2 days after termination.
An ISR can be reactivated for the existing customer at any time. Cancelled
ISR will not be reused for other companies.
2.6Cancellation of service by PostFinance
PostFinance reserves the right to cancel ISR (e. g. moderate use).
Manual ISR Version May 2014
7/34
3. ISR Service Description
3.1Identification of ISR customer
The customer is assigned an ISR customer number for automated payment
processing of ISR. The customer can use several ISR but these must
have ­different names. A separate ISR customer number is always issued for
­cash-on-delivery ISR. The ISR must be in pure currency, that is, ISR in
CHF (e.g. 01-162-8) and in EUR (e.g. 03-162-5) have different subscriber
­numbers and must also be optically distinguishable.
3.2ISR slips
The ISR slip has two parts – the processing slip (used for processing) and an
attached receipt stub (stays with the payer). The processing slip and receipt
stub must be perforated for easy separation.
3.3Slip types
There are different slip types on offer. The slips in the present handbook
do not reflect real dimensions and must therefore not be used as templates.
Schwarzfilm
Orangefilm
3.3.1
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
Film
de base BVR pour l’impression
en orange, format horizontal, modèle standard POSTE, coupe en millimètres
ISR (withFilm
pre-printed
amounts)
di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard POSTA, taglio in millimetri
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
Einzahlung Giro
Versement Virement
▲
Versamento Girata
Einzahlung für / Versement pour / Versamento per
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/ Bienne
Keine Mitteilungen anbringen
04.2006 IR
Oranger ESR+ in CHF
POST 05.2005 PF
Pas de communications
Non aggiungete comunicazioni
Referenz-Nr./No de référence/No di riferimento
21 00000 00003 13947 14300 09017
▼
01-162-8
▼
3949
•
01-162-8
Konto / Compte / Conto
CHF
▼
▼
3949
75
Einbezahlt von / Versé par / Versato da
106 mm
Konto / Compte / Conto
CHF
•
75
Einbezahlt von / Versé par / Versato da
Rutschmann Pia
Marktgasse 28
9400 Rorschach
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
609
442.06
Rutschmann Pia
Marktgasse 28
9400 Rorschach
210000000003139471430009017
0100003949753>210000000003139471430009017+ 010001628>
▲
▲
Manual ISR Version May 2014
▲
210mm
The amount fields can be with frames or with boxes. The amount does
not have to be entered in the boxes exactly.
8/34
Schwarzfilm
Orangefilm
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
Film de base BVR pour l’impression en orange, format horizontal, modèle standard POSTE, coupe en millimètres
Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard POSTA, taglio in millimetri
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
Einzahlung Giro
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
Versement Virement
▲
Versamento Girata
Einzahlung für / Versement pour / Versamento per
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/Bienne
Keine Mitteilungen anbringen
04.2006 IR
442.41
ESR in Euro+
POST 05.2005 PF
Pas de communications
Non aggiungete comunicazioni
Referenz-Nr./No de référence/No di riferimento
03-162-5
4 4 0
•
03-162-5
Einbezahlt von / Versé par / Versato da
4 4 0
Rutschmann Pia
Marktgasse 28
9400 Rorschach
Konto / Compte / Conto
EUR
0 0
Einbezahlt von / Versé par / Versato da
961116900000006600000009284
Rutschmann Pia
Marktgasse 28
9400 Rorschach
0 0
EURO
•
442.41
Konto / Compte / Conto
EUR
106 mm
96 11169 00000 00660 00000 09284
701
2100000440001>961116900000006600000009284+ 030001625>
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
Schwarzfilm
Orangefilm
▲
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
Film de
base BVR pour
l’impression fields)
en orange, format horizontal, modèle standard POSTE, coupe en millimètres
ISR+ (with
blank
amount
Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard POSTA, taglio in millimetri
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
Einzahlung Giro
Versement Virement
▲
Versamento Girata
Einzahlung für / Versement pour / Versamento per
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/ Bienne
Keine Mitteilungen anbringen
04.2006 IR
▲
3.3.2
▲
210mm
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
Oranger ESR+ in CHF
POST 05.2005 PF
Pas de communications
Non aggiungete comunicazioni
Referenz-Nr./No de référence/No di riferimento
25 00000 00000 13567 87654 55541
▼
01-162-8
▼
01-162-8
Konto / Compte / Conto
CHF
▼
•
Einbezahlt von / Versé par / Versato da
106 mm
Konto / Compte / Conto
CHF
▼
•
Einbezahlt von / Versé par / Versato da
Rutschmann Pia
Marktgasse 28
9400 Rorschach
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
609
442.06
Rutschmann Pia
Marktgasse 28
9400 Rorschach
250000000000135678765455541
042>250000000000135678765455541+ 010001628>
▲
▲
Manual ISR Version May 2014
▲
210mm
The amount fields must by all means be with boxes. The amount entered
in handwriting must be written in the boxes exactly.
9/34
Schwarzfilm
Orangefilm
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
Film de base BVR pour l’impression en orange, format horizontal, modèle standard POSTE, coupe en millimètres
Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard POSTA, taglio in millimetri
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
Einzahlung Giro
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
Versement Virement
▲
Versamento Girata
Einzahlung für / Versement pour / Versamento per
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/Bienne
Keine Mitteilungen anbringen
04.2006 IR
442.41
ESR in Euro+
POST 05.2005 PF
Pas de communications
Non aggiungete comunicazioni
Referenz-Nr./No de référence/No di riferimento
96 11169 00000 00660 00000 09284
▼
▼
•
Einbezahlt von / Versé par / Versato da
961116900000006600000009284
Rutschmann Pia
Marktgasse 28
9400 Rorschach
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
03-162-5
Konto / Compte / Conto
EUR
Einbezahlt von / Versé par / Versato da
106 mm
▼
▼
EURO
•
Rutschmann Pia
Marktgasse 28
9400 Rorschach
442.41
03-162-5
Konto / Compte / Conto
EUR
701
319>961116900000006600000009284+ 030001625>
▲
▲
▲
Manual ISR Version May 2014
210mm
10/34
3.3.3 ISR for crediting on own account
Up to 20 inpayments per month on an owner account are processed free
of charge. These include all payments from branches e.g. instalments paid
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
Oranger ESR+ in CHF
to Head Office, regardless
posten office
that
handles
them.
Film de base BVRof
pourthe
l’impression
orange, format
horizontal,
modèle standard
POSTE, coupe en millimètres
POST 05.2005 PF
Schwarzfilm
Orangefilm
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard POSTA, taglio in millimetri
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
Einzahlung Giro
Versement Virement
▲
Versamento Girata
Einzahlung für / Versement pour / Versamento per
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/ Bienne
Keine Mitteilungen anbringen
04.2006 IR
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
Pas de communications
Non aggiungete comunicazioni
Referenz-Nr./No de référence/No di riferimento
21 00000 00003 13947 14300 09017
▼
▼
3949
•
01-162-8
Konto / Compte / Conto
CHF
▼
Einbezahlt von / Versé par / Versato da
106 mm
01-162-8
Konto / Compte / Conto
CHF
▼
75
3949
75
•
Einbezahlt von / Versé par / Versato da
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
Film de base BVR pour l’impression en orange, format horizontal, modèle standard POSTE, coupe en millimètres
210mm
Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard
POSTA, taglio in millimetri
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
Einzahlung Giro
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
Versement Virement
▲
▲
Versamento Girata
Einzahlung für / Versement pour / Versamento per
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/Bienne
Keine Mitteilungen anbringen
04.2006 IR
▲
1100003949754>210000000003139471430009017+ 010001628>
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
Schwarzfilm
Orangefilm
442.41
ESR in Euro+
POST 05.2005 PF
609
442.06
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/Bienne
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/Bienne
Auf eigenes Konto
▲
210000000003139471430009017
Pas de communications
Non aggiungete comunicazioni
Referenz-Nr./No de référence/No di riferimento
▼
Konto / Compte / Conto
EUR
▼
▼
4 4 0
•
0 0
Einbezahlt von / Versé par / Versato da
961116900000006600000009284
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/Bienne
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
03-162-5
Einbezahlt von / Versé par / Versato da
4 4 0
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/Bienne
▼
0 0
EURO
•
Auf eigenes Konto
442.41
03-162-5
Konto / Compte / Conto
EUR
106 mm
96 11169 00000 00660 00000 09284
701
2300000440009>961116900000006600000009284+ 030001625>
▲
▲
▲
Manual ISR Version May 2014
210mm
11/34
3.3.4 ISR not designated for payment
ISR not designated for payment (e.g. zero, credit, and supplemental
invoices, etc.) must bear special marking to avoid eventual mix-ups with
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
Oranger ESR+ in CHF
the other ISR.
Film de base BVR pour l’impression en orange, format horizontal, modèle standard POSTE, coupe en millimètres
POST 05.2005 PF
Schwarzfilm
Orangefilm
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard POSTA, taglio in millimetri
Einzahlung Giro
Versement Virement
Einzahlung für / Versement pour / Versamento per
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
▲
Versamento Girata
INVALID FOR PAYMENT
Robert Schneider SA
Grands magasins
Case postale
2501 Biel /Bienne
Keine Mitteilungen anbringen
Pas de communications
Non aggiungete comunicazioni
04.2006 IR
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
➀
Referenz-Nr./No de référence/No di riferimento
➁
Konto / Compte / Conto
Konto / Compte / Conto
▼
CHF
▼
▼
▼
•
•
➃
Einbezahlt von / Versé par / Versato da
106 mm
CHF
Einbezahlt von / Versé par / Versato da
➃
Einzahlung Giro
Versement Virement
Einzahlung für / Versement pour / Versamento per
INVALID FOR PAYMENT
Robert Schneider SA
Grands magasins
Case postale
2501 Biel /Bienne
Keine Mitteilungen anbringen
Pas de communications
Referenz-Nr./No de référence/No di riferimento
➋
▼
Konto / Compte / Conto
Einbezahlt von / Versé par / Versato da
EUR
▼
▼
•
Einbezahlt von / Versé par / Versato da
➍
▼
EURO
•
➍
➌
442.41
Konto / Compte / Conto
EUR
➊
Non aggiungete comunicazioni
106 mm
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
▲
Versamento Girata
04.2006 IR
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
▲
▲
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
Film de base BVR pour l’impression en orange, format horizontal, modèle standard POSTE, coupe en millimètres
Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard
POSTA, taglio in millimetri
210mm
▲
442.41
ESR in Euro+
POST 05.2005 PF
➄
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
Schwarzfilm
Orangefilm
442.06
➂
➎
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
▲
▲
210mm
Manual ISR Version May 2014
▲
Example key
➀ ➊ = optional
➃
➁ ➋ = leave blank
➂ ➌ = optional
➄
➍ =also applies to the amount field on the
receipt stub
➎ =the code line must remain blank, with
the exception of the ISR customer number
12/34
3.3.5
Cash-on-Delivery ISR (COD-ISR)
Nachnahme-Empfangsschein
Récépissé pour remboursement
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/ Bienne
Konto/Compte/Conto
CHF
▼
Ricevuta per rimborso
Frist bis
Délai jusqu’au
Scadenza il
Zahlbar an / Payable à / Pagabile a
Eingezogen bei / Encaissé chez / Incassato presso
01-70-6
▼
1432
N-Einzahlung Post
•
80
Caviezel Rinaldo
Veia Prinzipala
7453 Tinizong
Versement pour remboursement Poste
Versamento per rimborso Posta
P.P.
Zahlbar an / Payable à / Pagabile a
2500 Biel /Bienne 1
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/ Bienne
Abgereist
Parti
Partito
Adresse
ungenügend
Insuffisante
Indirizzo
insufficiente
Unbekannt
Inconnu
Sconosciuto
Nicht
abgeholt
Non recl.
Non
ritirato
Annahme
verweigert
Refusé
Respinto
Referenz-Nr./No de référence/No di riferimento
36 10000 00000 00000 34567 54369
▼
01-70-6
▼
1432
•
80
Caviezel Rinaldo
Veia Prinzipala
7453 Tinizong
609
412.80 PF
Konto/Compte/Conto
CHF
0300001432806>361000000000000003456754369+ 010000706>
The conditions for designing the amount fields correspond to those of ISR.
3.4Designing of ISR slips
The automated processing of ISR requires special technical procedures
to produce quality ISR. There are certain mandatory defaults for the design,
production and delivery of the ISR.These regulations are laid down in
the form of technical specifications and sample dimensions and designs.
Manual ISR Version May 2014
13/34
3.4.1 Back side printing
The reverse side of the processing slip may be printed on between print
lines 1–17; that of the receipt stub may be printed on anywhere.
Inpayer comments to the customer are not permitted anywhere on the
processing slip.
3.4.2 Attached forms
The ISR may be supplemented with an attached form, situated either to the
left or above the slip. Authorised designs are shown in Appendices 1 and 2.
A form may be attached to the right or beneath the ISR upon request.
3.4.3 Multiple forms (carbons)
Carbon forms are permitted. The processing slip itself (original), however,
must not be chemically coated. In order to ensure good OCR printing
quality on the processing slip, the use of chemically coated paper is recommended. Carbons duplicating in ­orange or red shades are not to be used.
3.4.4 Paper standard
Only OCR DIN 6723 90 g/m2 paper is to be used for the ISR slips.
3.4.5Printing
Print shops possess the necessary technical and detailed layout specifications
and are ­prepared to assist customers in designing the necessary forms.
3.4.6Ready-to-print
For first time and/or reprint slip orders containing text or descriptive
changes, the printer must obtain official OK-for-printing from PostFinance,
Input Electronic Services before beginning the job.
The OK-for-printing documents can also be submitted via e-mail
in PDF format to the following address: postfinance @postfinance.ch
(A4 1:1 format, front and back side).
Manual ISR Version May 2014
14/34
Schwarzfilm
Orangefilm
3.5Printing details
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
de base BVR pour
l’impression
en orange,
format
horizontal,
POSTE, coupe en millimètres
Note the followingFilmprinting
details
for
ISR in
CHF
andmodèle
EURstandard
(examples):
Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard POSTA, taglio in millimetri
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
Versement Virement
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/ Bienne
➁
Keine Mitteilungen anbringen
➁
Pas de communications
Non aggiungete comunicazioni
➆ 21
➅
➅
▼
3949
75
•
Einbezahlt von / Versé par / Versato da
210000000003139471430009017
Rutschmann Pia
Marktgasse 28
9400 Rorschach
01-162-8
Konto / Compte / Conto
CHF
▼
➀
Einbezahlt von / Versé par / Versato da
▼
3949
•
75
➆
➂
Referenz-Nr./No de référence/No di riferimento
00000 00003 13947 14300 09017
106 mm
▼
➀
01-162-8
Konto / Compte / Conto
CHF
▲
Versamento Girata
04.2006 IR
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
Einzahlung Giro
Einzahlung für / Versement pour / Versamento per
Rutschmann Pia
Marktgasse 28
9400 Rorschach
609
➂
442.06
Oranger ESR+ in CHF
POST 05.2005 PF
0100003949753>210000000003139471430009017+ 010001628> ➀
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
➃
▲
▲
▲
210mm
ISR: amount fields with frames or boxes. The amount does not have
Schwarzfilm
to be entered in the boxes exactly.
Orangefilm
ISR+: amount fields with boxes only. The amount must be entered
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
442.41
Film de base BVR pour l’impression en orange, format horizontal, modèle standard POSTE, coupe en millimètres
in the
boxes exactly.
ESR
in Euro+
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
Einzahlung Giro
Versement Virement
Keine Mitteilungen anbringen
➋
Pas de communications
Non aggiungete comunicazioni
➏
➏
▼
4 4 0
•
0 0
Einbezahlt von / Versé par / Versato da
961116900000006600000009284
03-162-5 ➊
Konto / Compte / Conto
EUR
▼
➐
Rutschmann Pia
Marktgasse 28 ➌
9400 Rorschach
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
Referenz-Nr./No de référence/No di riferimento
96 11169 00000 00660 00000 09284
Einbezahlt von / Versé par / Versato da
106 mm
03-162-5 ➊
Konto / Compte / Conto
04.2006 IR
Robert Schneider SA
Grands magasins
Case postale
2501 Biel/Bienne
➋
➐
EUR
▲
Versamento Girata
Einzahlung für / Versement pour / Versamento per
▼
4 4 0
0 0
EURO
•
701
Rutschmann Pia
Marktgasse 28
9400 Rorschach
➌
442.41
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
▼
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard POSTA, taglio in millimetri
POST 05.2005 PF
2100000440001>961116900000006600000009284+ 030001625> ➊
➍
▲
▲
▲
Manual ISR Version May 2014
210mm
15/34
3.5.1
ISR in CHF or EUR customer number
➀ and ➊
Receipt stub and processing slip
01-162-8
or
03-162-5
VV-XXX-C
VV
= ISR code
–
=hyphen
XXX
= serial number (without preceding zeros)
–
=hyphen
C
= check digit
Code line (9 digits)
010001628>
or
030001625>
VVXXXXXXC> VV
XXXXXX
C
>
=
=
=
=
ISR code
serial number (incl. preceding zeros)
check digit
auxiliary character
3.5.2 Customer name
➁ and ➋
The debtor and the postal service must be able to clearly identify the
customer. The customer name must therefore be indicated on the ISR slips
as follows:
–Entries from the Commercial Register: must be worded exactly as
published
–Entries not in the Commercial Register: must include a first and last name
and business address, or match the account name and address
–Associations, clubs, foundations: must match their Statutes/Articles
of Foundation name and main business address
–Administrative bodies, official agencies and governmental authorities:
must match their official designation and location
The main or business address must be preceded by the ZIP code.
If the customer cannot be clearly identified, payments may be refused.
Manual ISR Version May 2014
16/34
3.5.3
Debtor name
➂ and ➌
The debtor must be specified on both the processing slip and the receipt
stub. A full postal address is required on the processing slip (name, street or
post office box, ZIP code and location). Debtor addresses are always to be
printed in one block, that is, without blank lines. No additional informations
may be indicated (e.g. invoice numbers).
The address fields may remain blank if the debtor is unknown when the
payment orders are printed. Where this is the case, two different forms
must be printed and/or the address fields be provided with preprinted lines.
A minimum line spacing of 3⁄12" is required to allow for both mechanical
or hand entries of debtor details.
3.5.4
Coding zone
➃ and ➍
The coding zone encompasses lines 20–25 on the processing slip and is the
area designed for the code line.
The correct structure and right positioning of the code line and OCR-B1
script are pre­conditions to allow for the automated processing of the slips.
If the inpayment slips do not correspond to the specifications provided
by PostFinance, this can lead to rejects (see 5.2) and possible disturbances
during processing.
Tools for checking code line see 4.3.
Manual ISR Version May 2014
17/34
Schwarzfilm
Orangefilm
ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt
Raster 48, Dichte 9%
Trame 48, densité 9%
Retino 48, densità 9%
Empfangsschein / Récépissé / Ricevuta
Einzahlung für / Versement pour / Versamento per
Einzahlung Giro
Versement Virement
▲
Versamento Girata
Einzahlung für / Versement pour / Versamento per
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
Robert Schneider SA
Grands magasins
Case postale
2501 Biel / Bienne
Keine Mitteilungen anbringen
04.2006 IR
Oranger ESR+ in CHF
de base BVR pour l’impression en orange, format horizontal, modèle standard POSTE, coupe en millimètres
POST 05.2005Code
PF
3.5.5
lineFilm
format
Film
di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard POSTA, taglio in millimetri
Pas de communications
Non aggiungete comunicazioni
Referenz-Nr./No de référence/No di riferimento
12 00000 00000 23447 89432 16899
▼
01-162-8
▼
3949
•
01-162-8
Konto / Compte / Conto
CHF
▼
Einbezahlt von / Versé par / Versato da
106 mm
Konto / Compte / Conto
CHF
▼
75
3949
•
75
Einbezahlt von / Versé par / Versato da
Rutschmann Pia
Marktgasse 28
9400 Rorschach
609
Die Annahmestelle
L’office de dépôt
L’ufficio d’accettazione
442.06
Rutschmann Pia
Marktgasse 28
9400 Rorschach
120000000000234478943216899
0100003949753>120000000000234478943216899+ 010001628>
▲
▲
▲
210mm
slip type (coded) see 3.5.5.3
amount
check digit of slip type and amount
reference number (+ check digit)
subscriber number
3.5.5.1 ISR (with pre-printed amount)
20
0100003949753>120000000000234478943216899+ 010001628>
CHF
➄
➇
➇
C
C
➈
➈
➈
cts
➅
➇
C
21
22
23
➆
➀
24
25
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
20
2100000440001>961116900000006600000009284+ 030001625>
➑
➑
C
cts
➎
➏
➒
➑
C
C
21
22
23
➐
➒
➊
➒
24
25
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
Manual ISR Version May 2014
18/34
3.5.5.2 ISR+ (with blank amount field)
20
042>120000000000234478943216899+ 010001628>
➇
➈
➄
C
➇
➈
C
➆
➇
➈
C
➀
21
22
23
24
25
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
20
319>961116900000006600000009284+ 030001625>
➑
➒
➎
C
➑
➒
C
➐
➑
➒
C
➊
21
22
23
24
25
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
3.5.5.3 Slip codes (SC)
➄ and ➎
01 = ISR in CHF
03 = COD-ISR in CHF (cash-on-delivery)
04 = ISR+ in CHF
11 = ISR in CHF for credit to own account (section 3.3.4)
14 = ISR+ in CHF for credit to own account (section 3.3.4)
21 = ISR in EUR
23 = ISR in EUR for credit to own account (section 3.3.4)
31 = ISR+ in EUR
33 = ISR+ in EUR for credit to own account (section 3.3.4)
3.5.5.4Amounts
➅ and ➏
The payment amounts in the code line and amount fields must match.
Amounts in excess of CHF or EUR 1,000 are to be printed in one block
without separations or commas. Entries of CHF or EUR 0 (zero), “blocking
stars” and other fill characters are not p
­ ermitted in the amount field (for
exception, see section 3.3.5 “ISR not designated for payment”).
Amounts in CHF must be rounded to 00 or 05 centimes (Swiss norm). The
EUR can be handled in individual cents, e.g. 02. The maximum amount
in CHF is 99,999,999.95, in EUR 99,999,999.99 and must not be exceeded.
3.5.5.5 Reference numbers and reference boxes
➆ and ➐
The reference number is numeric, up to max. 27 digits. Reference numbers
with 16 digits are also permitted (only for ISR in CHF).
The following points are to be observed:
–Code line: unused spaces are always aligned to the left and must be filled
in with zeros.
–Reference box of the processing slip: the reference number is to be positioned flush right, in blocks of 5 digits plus one block of remaining digits.
Preceding zeros are suppressed. The reference box is mandatory.
–Receipt stub: its unrestricted grouping does not require 5-digit blocks,
digits can be printed consecutively, preceding zeros are suppressed.
Manual ISR Version May 2014
19/34
3.5.5.6 Auxiliary characters
➇ and ➑
The auxiliary characters are: > and +.
3.5.5.7 Check digits (C1, C2, C3)
➈ and ➒
Interference factors such as soiling, excessive stamping or handwritten changes to ­the printed characters can cause problems on reading
them. Incomplete or illegible digits can lead to rejection or incorrect
reading of slips. To identify these mistakes and prevent eventual errors
from being processed, check digits are added to the code line. The
digit is calculated using recursive module 10 (for description, see Handbook ­“Record Description Electronic services”; for document delivery,
contact www.postfinance.ch/isr).
3.5.5.8 OCR-B1 character set
For the code line, the script to be applied for the whole set of characters
is OCR-B, size 1 (including the two auxiliary characters + >), 10 characters
per inch. For character design and nominal shape of the characters the
regulations of standard “DIN 66009”, edition 1977, apply.
3.5.5.9 Approved printers
Only printers provided with an OCR-B compatible script may be used for
labelling the code line.
3.6Mailing requirements
This chapter details the requirements for dispatch. This includes a description of aspects such as separating, folding, etc.
3.6.1Separation
Continuous-feed payment forms can be cut as well as torn by hand or
machine. The cut markings are to be closely observed, as poorly cut slips
may be rejected.
3.6.2Folds
When ISR are folded, the fold must occur along the perforated line.
3.6.3 Feed holes
Perforated feed holes must be removed before the slips are mailed.
3.6.4 Bound ISR forms (ISR booklets)
ISR slips can be delivered to the debtor in bound/booklet form. The binding
must lie outside the Post’s portion of the receipt stub. We recommend per­
foration directly near the binding steam of the booklet, enabling the inpayer
to present the processing and r­eceipt portions of a slip connected together
but separated from the booklet at the post office counter. The receipt stub
may only be attached at the top or left-hand edge of the processing slip,
with perforations running either vertically or horizontally, as the case may be.
Manual ISR Version May 2014
20/34
3.7Data delivery of incoming payments
This chapter describes the data media used for dispatch, deliveries of
­multiple ISR, as well as sorting.
The data deliveries are always sent through one data medium only. Deliveries via multiple channels are not allowed in order to prevent the data from
being processed twice.
3.7.1 Data medium
Delivery of ISR data is possible with the following carriers:
– E-finance
– F ile transfer for business customers
– Direct net connection (FDS = File Delivery Services)
– Partner network (FDS)
– Telebanking Server (TBS), e.g. Mammut, Office Wings, etc.
– H-Net®
– SWIFT FileAct
The data is downloadable on the day following the selected periodicity
at the latest by 6 a.m.
E-finance download
Files remain available over a period of
15 months. Data which have been downloaded are deleted after 30 days.
Direct net connection (FDS)
Partner network (FDS)
H-Net®
Files (whether downloaded or not) remain
available for 9 days.
The customer can delete files that have
been downloaded.
Telebanking Server (TBS)
Files remain on the server until the data
have been downloaded.
After download the data are no longer
accessible.
SWIFT FileAct
File is sent to the customer. The data of the
receipted files extradition be deleted.
For more details, please contact PostFinance, Contact center Electronic
services, phone +41 848 848 424.
– E-mail ASCII
Attachment in data carrier format, in coded form on request. The data
can be downloaded by the customer at the latest by 6 a.m. on the day
following the selected periodicity.
– E-mail PDF
Suitable for customers with no book-keeping software (see sample
Appendices 3 and 4). Also available in coded form on request. The data
can be downloaded by the customer at the latest by 6 a.m. on the day
following the selected periodicity.
Manual ISR Version May 2014
21/34
– ISR list paper (subject to a fee)*
Suitable for customers with no book-keeping software (see sample
Appendices 3 and 4). Data is delivered to the customer by post on the
next but one day following the selected periodicity. PostFinance cannot
guarantee timely distribution by PostMail.
3.7.2 Delivery with multiple ISR
Data of different ISR customer numbers for the same processing office
can be delivered via a single data medium. ln this case, a total record per ISR
customer number will be drawn up, but never a grand total.
3.7.3 Data sorting
Data is listed in ascending order by ISR customer number, reference number,
and also by transaction type for transactions bearing the same reference
number.
3.7.4 Record type
Data is delivered either via record type 3 (only CHF) or type 4 (CHF and EUR)
at the c­ ustomer’s choice. Record format is shown in the Handbook “Record
Description E­ lectronic services” under www.postfinance.ch/isr. Record
type 4 corresponds to the latest generation of records and is therefore to be
preferred.
3.7.5 Transaction codes
Records for delivery are coded according to slip type and method of payment.
3.7.6 Transaction code index for record type 3 (only ISR in CHF)
– Credit and correction records =credited to the customer
– Cancellation records (reversals)=debited to the customer
Slip type
Payment type
Credit (+)
Cancel (–)
Correction (+)
ISR
via account or e-transaction
at post office counter
002
012
005
015
008
018
COD-ISR
at post office counter or via account
022
025
028
ISR on
own PA
at post office counter
032
035
038
ISR+
via account or e-transaction
at post office counter
102
112
105
115
108
118
ISR+ on
own PA
at post office counter
132
135
138
999
995
Total record
* This delivery channel is no longer active for the market segment Banks.
Manual ISR Version May 2014
22/34
3.7.7 Transaction code index for record type 4 (ISR in CHF and EUR)
– Credit and correction records = credited to the customer
– Cancellation records (reversals) = debited to the customer
Transaction code
ISR in CHF
01 = Normal
02 = COD
03 = Own account
ISR+ in CHF
11 = Normal
13 = Own account
99 = Total record
ISR in EUR
21 = Normal
23 = Own account
ISR+ in EUR
31 = Normal
33 = Own account
98 = Total record
Transaction type
  1 = Credit (positive)
  2 = Cancellation (negative)
  3 = Correction (positive)
Origin
01 = Post office
02 = EPO/PSO
03 = e-transaction
04 = SIC/euroSIC
The following exception is possible:
The details required for processing electronic payments (ISR customer
number, reference number, and amount) are taken from the processing
slip and not from the code line. This means that the slip code in the
code line is not recorded. These ISR inpayments are therefore always
coded by PostFinance with the transaction code “e-transaction”.
3.7.8 Adjusted and reverse entries
Amount discrepancies between code lines and amount fields
The amounts in the amount field and code line must match. Discrepancies
occur when the payer alters the amount field or when the inpayment slip
is incorrectly printed. The amount in the amount field is usually credited to
the customer.
Delivered data adjustments
To provide the customer access to his data as quickly as possible, data
scanned error-free is delivered, without any rechecking. Corrections and
cancellations, therefore, may follow at a later date (see 3.7.5 Trans­action
codes). Adjusted and reverse e­ ntries are marked in the delivery e-mail PDF
format and ISR list with “*” and with “-” (minus).
Customers are advised to get in touch with their contact person in cases
of doubtful payments (e.g. double payments), before proceeding to a final
adjustment.
Manual ISR Version May 2014
23/34
3.7.9 Periodicity of data delivery
Incoming payments are credited to the account of the customer on a daily
basis (collective credit per ISR customer number), regardless of the selected
periodicity.
Following daily processing, data deliveries are produced. Customers are
free to choose the periodicity of carrier delivery for each of their ­individual
delivery numbers. Processing-cycle variations are:
a) on all Post workdays (except delivery e-mail PDF format, ISR list)
b)on 1 to 4 designated Post workdays per week
c) on one or two specific Post workdays per month (month-end processing
always occurs on the last workday of each month)
d)on the penultimate Post workday of the month, and for the remaining
time, on one or two designated workdays per week
e) for special purposes (e.g. audits), data delivery may be requested for
a specific day outside of the above listed standard options (special
deliveries are limited to a ­maximum 12 per year). Special delivery can
be combined with periodicity b)–d).
– E ach customer will automatically receive an extra, penultimate closing
delivery at year-end. So it is guaranteed that the customers can book all
incoming credits until December 31.
– If the last day of the month falls on a Saturday, Sunday or on a public
­holiday (Berne), Post­Finance will carry out internal entries and monthly
­settlements (extraordinary b
­ alance date). These dates are included in
the next delivery (as per periodicity). The statements of account will show
two credit totals per ISR customer number (date of the extra­ordinary
­balance date and first Post workday of the new month). These internal
­entries by PostFinance have no impact on the crediting of ISR data.
–D
ata deliveries may be suspended for a time to cover holidays, vacations,
etc. To schedule interrupted service, please get in touch with your
contact person. The data will be produced jointly in one delivery at the
end of the suspension.
3.7.10 Delivery of ISR slips
The ISR slips are not delivered to the customer. They stay in the possession
of PostFinance and are electronically archived.
3.7.11 Credit entries
A daily ISR credit is posted to the customer’s designated postal account.
3.7.12Reconciliation
The amount posted to the account for credits can be reconciled by com­
paring all records of a specific credit date with the like-dated collective
amount on the account statement.
The booking date is saved in the type 3 and 4 credit record (Handbook
“Record Description Electronic services”, www.postfinance.ch/isr).
This date is also specified on the account statement and it normally matches
the date of the delivery. Eventual discrepancies should be reported imme­
diately to the contact person.
Manual ISR Version May 2014
24/34
4. Test run
With the test run, the quality of the slips is checked and the cost of ­
rejects can be ­decreased. Testing serves to check the entire process of an
ISR processing session, is free of charge and is highly recommended:
– prior to initial slip delivery
– f or each individual ISR customer number
– f or each individual slip type (section 3.3)
–w
hen programming changes affect the printing of code lines, or when
the ISR software undergoes major revisions (e.g. software conversion)
– in instances of high slip rejection rates
– f or every new issue
4.1Test requirements
–5
fully printed ISR/ISR+ slips, whole with any attachments (only visual
checking of slips)
–A
bout 50 printed ISR and/or about 50 ISR+ processing slips with different
reference numbers (ISR+ excluding amounts) so that the slips can be read
in and in case of a positive result a file can be d
­ elivered if requested.
4.1.1 Test data distribution
Test data distribution is needed to check whether the read-in data can
be processed by the book-keeping software. The distributed files also
contain rejected, cancelled and c­ orrected records. This ensures that the
customer’s book-keeping software is p
­ rogrammed in accordance with
PostFinance guidelines.
Test data distribution can be done via channels e-finance, FDS, H-Net®,
Connect Direct, SWIFT FileAct or as e-mail. For test data to be dispatched,
it must be requested by the customer and record positive results of the slip
testing. Test files and test mail are delivered separately from the productive
data.
Once distributed, test data cannot be reconstructed in original form.
PostFinance requires new ISR slips for testing purposes to effect a new
test data distri­bution.
4.2Test results
Test results are communicated in writing to either the customer or his
processing ­office.
4.3Tools for checking code lines
PostFinance, Input Electronic Services, will provide upon request the following aiding device (price on request) for checking slips and code lines:
Grid for controlling the setup and positioning of the code line of the
different ISR slip types (e.g. ISR/ISR+)
4.4Most frequent errors on ISR slips
An overview of the most frequent errors can be found under section 5.2.
Manual ISR Version May 2014
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5. Sundry
5.1Processing cycle by PostFinance
This section explains the way processing is handled by PostFinance.
5.1.1 Working days
Normally, Post workdays are weekdays Monday through Friday.
Exceptions are standard and regional holidays (Berne). If the periodicity of
delivery falls on a holiday, delivery will be made on the next Post workday.
5.1.2
Cycle overview
Day –1
Post branch
Day 0
Day +1
+
–
Payment order
(PO)
–
+
All electronic
payments (e.g. EPO)
–
+
–
Debit
+
Credit
Day +2
Processing
5.2Rejects
ISR not in compliance with PostFinance guidelines may cause problems
during processing at the computing centres. These slips cannot be auto­
matically processed and additional processing needs to be carried out
manually. PostFinance recommends the free test run (see chapter 4) to
avoid rejects.
The main reasons for rejected slips are:
– ISR whose code line is not entirely recognisable by the equipment
(e.g. illegible characters)
– ISR requiring manual processing (e.g. incorrect check digits, incorrect code
line format, positioning)
– inpayments whose original slips can no longer be automatically processed
(e.g. creased or dirtied slips)
– c ode line is not in OCR-B1 characters
– ISR cut incorrectly, therefore wrong positioning of the code line
–p
oor or irregular printing quality
Manual ISR Version May 2014
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In order for the customer (or his processing unit) to remain informed about
slip printing quality, he will be advised of any rejected ISR. This way the
causes of rejection can be investigated and remedied as quickly as possible.
Incorrect slips are identified in the credit record (“Reject code” field) with
the following codes:
0 = not rejected
1=rejected
5 = bulk reject
Records with code number 1 are rejections subject to a service fee, charged
to the customer as detailed in the attached fee schedule.
Exceptions: for delivery of ISR list, e-mail in PDF format the rejected amounts
­cannot be viewed.
5.3Payments without original ISR forms
Payments without original slips are still processed in the following cases:
5.3.1 Payments as paperless e-transactions
– T he debtor or his authorised processing unit records the ISR data and
­submits them on a data medium.
– T he debtor records the payments electronically (e-finance or e-banking).
The delivered ISR data are checked for formal accuracy. Electronic payment
orders with missing, incorrect reference numbers or those filled in with “0”
will be returned to the data media processing station. Only the customer
can identify an erroneous reference number, provided that the check digit is
correct.
5.3.2 Original slips cannot be processed mechanically
The ISR slip is:
– torn
– presented with scotch tape
– contains corrections in the amount field
– missing, the receipt stub was submitted, instead
Such slips require manual processing but can still be delivered as ISR.
5.3.3Red inpayment slip (IS) as replacement of an original ISR slip
The debtor or his processing unit uses a red inpayment slip with indication
of the ISR c­ ustomer number and reference number if:
– the original ISR slip is no longer available
– t he debtor wishes to pay an amount differing from the one printed
on the slip
If the amounts cannot be processed as ISR (e.g. missing reference number,
ISR paid in at the counter on the day of cancellation) the account number
is added and the amounts are subsequently credited to the account for fee
­debits. These payments cannot be delivered on the ISR data medium but
are advised to the customer as red inpayment slips.
Manual ISR Version May 2014
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5.4Reconstructions
Recos (reconstructions) are needed in case of loss of data, audits, damage
to the original delivery, etc. Recos correspond to the original deliveries.
5.4.1 Ordering reconstructed data
Recos may be ordered from the contact person. When ordering, the delivery
number, the ISR customer number (if required), the total amount and the
creation date of the delivery are to be indicated.
Reco orders will be processed the same day. Reconstructed data orders
(Recos) ordered after 5 p.m. will be prepared for delivery on the following day.
The customer must specify the original medium problem when ordering a
data Reco, as otherwise a technical problem might be on hand.
PostFinance reserves the right to charge a price for a large quantity of orders.
5.4.2Delivery
Duplicate e-mail and data files (Reco files) are delivered independent
of productive data and are marked with an “R”. Exception: delivery TBS.
ISR lists (paper) and e-mail PDF bear the note “Copy”.
5.5Researches
Requests for double-checking of data are to be directed in writing to
PostFinance, Input Electronic Services, or orally to the contact person. A list
of all data required can be taken from the credit record.
5.5.1 ISR in CHF with record type 3
– ISR customer number
– reference number
– amount
– transaction ID
– date of payment
– date of processing
– ID key
5.5.2 ISR in CHF and EUR with record type 4
– ISR customer number
– reference number
– amount
– financial institution’s reference
– date of payment
– date of processing
Inquiries contesting receipt of a paid-in or transferred amount should
be submitted by e­ ither the inpayer or transferee via an official request form
to the Post branch of trans­action or the PostFinance Operations Center.
Inquiries of e-finance payments can be submitted online. Researches are
subject to a fee, see Appendix 1.
Manual ISR Version May 2014
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Appendix 1
Approved Designs (Landscape Format)
Inpayment Slip with reference number
Approved Designs
Manual ISR Version May 2014
Landscape Format
Scale 1:4
29/34
Appendix 2
Approved Designs (Portrait Format)
Inpayment Slip with reference number
Approved Designs
Manual ISR Version May 2014
Portrait Format
Scale 1:4
30/34
Appendix 3
Sample ISR List Record Type 3
Delivery Type 3
Your Contact person:
Marianne Muster
Phone +41 58 229 00 99
Fax +41 58 229 99 00
PostFinance Ltd Operations Center 6007 Lucerne
Robert Schneider SA
Biel/Bienne Robert Schneider SA
Grands magasins
Case postale
2501 Biel/Bienne
Date: 05.01.2006
ISR Credit List
ISR number:
Delivery number:
Page 1/1
01-162-8
300050043
Date
Reference number
Date of
ID key
inpayment
Payment
Price
reference
04.01.06
05.01.06
03.01.06
04.01.06
06.01.06
7246 02000.90
0014 30000.90
7259 02000.60-
0018 04000.00
7028 02001.45
00 00000 00000 00000 00000 0125 2
00 00000 00000 00000 00000 0351 0
*00 00000 00000 00000 00000 0475 9
00 00000 00000 00000 00000 0491 6
00 00000 00000 00000 00000 0513 5
30.12.05
03.01.06
14.12.05
30.12.05
04.01.06
00-0020122
00-0660035
00-0010136
00-0000002
00-0030042
Amount
in CHF
78.00
66.00
22.0059.80
132.00
Total2.65 313.80
5 transactions
Charge for manual processing of ISR+
0.12
* Adjusted and reverse entries
Manual ISR Version May 2014
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Manual ISR Version May 2014
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05.01.2006
ISR number:
03-162-5
300050043
Robert Schneider SA
2503 Biel/Bienne
30.12.2005
30.12.2005
03.01.2006
14.12.2005
30.12.2005
00020 05123 07246 02000 20012 20000 00012
00020 05123 00018 04000 00003 90025 63212
00020 05123 00014 30006 20012 01000 00012
00020 06010 10271 30099 30000 00100 00012
00020 05122 90040 04437 63000 10000 70412
5 transactions
00 00000 00000 00000 00000 0125 2
00 00000 00000 00000 00000 0301 7
00 00000 00000 00000 00000 0311 6
*00 00000 00000 00000 00000 0415 0
00 00000 00000 00000 00000 0458 2
0.34
0.94
0.00
0.04
0.64-
0.00
144.60
78.00
38.00
22.00
26.4033.00
Amount
in EUR
Page 1/1
* Adjusted and reverse entries
Total
04.01.2006
04.01.2006
05.01.2006
04.01.2006
03.01.2006
Date
Reference number
Date of payment
Financial institution’s reference
Price in CHF
Date:
Delivery number:
Your Account Manager:
Marianne Muster
Phone+41 58 229 00 99
Fax +41 58 229 99 00
ISR Credit List
Delivery Type 4
Sample ISR List Record Type 4
Appendix 4
Appendix 5
Account rejects ISR
PostFinance Ltd
Your account is handled by
Anna Brügger and team
Telephone +41 58 922 24 50
Fax +41 58 922 24 51
w ww.postfinance.ch
P.P.
Robert Schneider SA
Grands Magasins
Biel/Bienne
A
502301221
CH-4808 Zofingen
-PRIORITY
Robert Schneider SA
Grands Magasins
Postfach
2501 Biel/Bienne
Account rejects ISR
Page:
Date:
1/1
06.12.2012
ISR number:
Delivery number:
123456789
Process date
20.08.2012
22.08.2012
24.08.2012
31.08.2012
01-162-8
Number of slips
2
14
2
1
Number of rejects
1
9
1
0
Rejects in %
19
11
57.89%
Total
Charged price for the 11 rejects
The sum will normally be debited at the end of the month.
CHF 7.70
Improve the quality of your documents: take our free document test. You can get further information at
www.postfinance.ch/manuals or directly from your customer advisor.
Yours sincerely
Yours
sincerely
Swiss Post
Swiss
Post Ltd.
PostFinance
Manual ISR Version May 2014
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Enclosure 1
Schedule of Fees ISR
Inpayments at a post office counter
to CHF
50
CHF0.90
over CHF
50
to CHF
100
CHF1.20
over CHF
100
to CHF 1,000
CHF1.75
over CHF 1,000
to CHF 10,000
CHF2.95
each additional CHF 10,000
CHF0.90
Maximum charge
CHF99.90
Inpayments to one’s own account (including payments from branch offices/locations
to the headquarters):
up to 20 inpayments per month free of charge
from the 21st inpayment per month
prices equal to inpayments at a post office counter (see table above)
Data delivery
Credit file
Credit list
electronic
on paper
electronic free of charge
CHF2 per customer number
free of charge
ISR+ rectification
For post office counter inpayments or ISR+ handled at the
PostFinance Ltd Operations Center and for replacement slips
CHF0.04
Rejects
A reject-handling fee will be levied for each slip that cannot
be read by machine
CHF0.70
Inquiries/Researches
Researches are cost incurring unless PostFinance Ltd is responsible
for the reason of research
CHF15 up to ¼ hr.
CHF15 each additional ¼ hr.
Price debiting
ISR prices will be charged to the account designated for fees together with any fees for other PostFinance
services at month’s end.
The customer is responsible for maintaining adequate cover funds in the relevant account.
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