HJÄRTLIGT VÄLKOMMEN!
© IBS 2012
Agenda
Välkommen
Lars-Åke
Karlsson,
dagens värd
IBS idag och hur den
framtida strategin
kommer att ge stort
värde för våra kunder
Doug Braun,
CEO, IBS
IBS nya organisation
redo att möta våra
kunders behov och ge
stöd för framgångsrika
affärer
David Rode,
VP EMEA
Fredrik
Renulf, PS
Dir, IBS
Ledarskap – nyckeln till
framgång i
förändringsprojekt
IBS Kund
Christian
Janssen,
Business
Change
Manager, St1
Energy
Kaffe
• IBS Enterprise
• IBS Web Client
• IBS Real Time
Performance
Management – RPM
• IBS Finance Sales &
Operations Planning –
FS&OP
Affärskonsulte
r från IBS och
Medius
© IBS 2012
IBS & IBM:
Värdet med ett
stabilt och
kundfokuserat
partnerskap
Anders
Brinte,
Partner
Executive
, ISV &
Develope
r
Relations
, IBM
Nordic
Frågestund avslutning
Doug,
David
och Lake
• IBS Projcect Chain
Management – PCM
• IBS Workflow
• IBS Mobility Solutions
• IBS Dynaman
• IBS Cloud Solutions
Demonstration och
presentation av IBS
nya lösningar. Vilket
värde har de nya
lösningarna för dig?
Förfriskningar
och tilltugg
Guidad visning
runt hela
Universeum
Middag i
Akvariehallen –
mitt emellan
världens hav
© IBS 2012
INTERNATIONAL BUSINESS
SYSTEMS
SWEDEN CUSTOMER DAY
Doug Braun, Chief Executive Officer
September 27, 2012
© IBS 2012
Today’s Discussion
IBS Update
Focus on Creating Value for Customers
What This Means for Customers
© IBS 2012
IBS Update
© IBS 2012
Symphony’s Approach is Different
The Mission: Building Great Software and Technology Services Companies
Organic
Growth
Through
Innovation
Increasing
Measureable
Value to
Customers
Attracting the
best talent
Delivering
Superior
Results
IBS Financial Investment, Added New Products to IBS Portfolio, Invested in New Management Team
© IBS 2012
IBS Market Leadership Today IBS Global Sites
by Region
World leader in financials and
supply chain solutions for
manufacturers and distributors
7th Largest SCM vendor globally
(Gartner 2011)
30+ years of deep industry
experience
Almost 3,000 installations
worldwide
© IBS 2012
Americas 10%
APAC 4%
EMEA 86%
Region
Sites
Americas
287
APAC
122
EMEA
2460
Total
2869
Attained Financial Stability: 1H 2012
Results
a. Strong balance sheet
of approximately 175M
SEK and growing
b. Revenues of 1B SEK
for 2012
c. Gross Profit of 31%
d. Improving cash
position
© IBS 2012
9
IBS: Local Presence, Global View
Australia
Belgium
Brazil
Canada
Colombia
Denmark
Finland
France
Germany
Italy
Mexico
© IBS 2012
Netherlands
Norway
Poland
Portugal
Singapore
South Africa
Spain
Sweden
Switzerland
United Kingdom
United States
100 new deals
signed to date in
2012
39 upgrades
77% of
customers based
in Europe
Sweden
averaging 1.5
deals per week
Management Team: Brings Best in Class
Experience
Chief Executive
Officer
Doug Braun
EVP EMEA Region
David Rode
EVP Americas
Region
Baxter Nairon
Chief Financial
Officer
Fredrik Sandelin
Chief Operating
Officer
Christian Paulsson
EVP APAC Region
Hiten Varia
EVP Global
Solution Operations
Stephen Thornton
Chief Technology
Officer
Mike Verdeyen
Chief Marketing
Officer
Melanie Ofenloch
SVP IPTOR and
Cloud Services
Scott Brown
© IBS 2012
Focus on Creating Value for
Customers
© IBS 2012
IBS Supports Five Critical Profit Drivers
IBS strengthens manufacturer & distribution operations so
companies can compete more efficiently by managing five
critical profit drivers
Revenue
Margin
Expense
Inventory
Cash
Identify
opportunities for
growth. Focus on
the services your
clients value, and
expand into new
markets
Increased
sales per
Proactively control
margins. Squeeze
the most value out
of every part of
your operation
Improve efficiency.
Reduce waste and
duplication in
logistics and
supply chain
processes
Optimize
inventory. Cut
warehouse costs,
release cash &
improve customer
service
Order process from
2 hrs to 10 mins
70% growth and no
headcount impact
Errors/returns
reduced by 26%
Reduced all admin
time by 50%
Stock availability
up to 99%
30% inventory
reduction
Increased delivery
precision by 20%
Improve cash flow
and reduce bad
debt. Become
leaner and more
agile, or invest in
growing your
business
1 Day
Month-end
employee 30%
Increased online
orders by 25%
Increased market
share from 7 to 36%
© IBS 2012
Increased
productivity 36%
Improved order
replenishment 60%
Close
Reduced bad debt
by 16%
Credit notes from
11 to 4% of sales
Big Investments in Research &
Development
New CTO
New innovations
New Products
Thin Client UI
On-going investment
Cloud Support
© IBS 2012
Investments in Innovation
IBS Real-Time Performance Monitor
In-Context Business Intelligence | Collaboration | Mash-ups | Alerts | WriteBack
Wholesale Distribution Verticals
Pharmaceuticals
Book Publishers &
Electronic Media
Manufacturing
Paper & Packaging
Automotive
Electro
Food & Beverage
3PL
Rental
Cross Industry Applications
Distribution
Manufacturing
Financial
Management
Supply Chain
Planning
Supply Chain
Execution
Advanced
Warehouse
Management
Financial, Sales &
Operations Planning
(FS&OP)
Mobility
E-Commerce
Customer
Relationship
Management
IBS
non-IBS
Integrator Services Platform
Integration Services | Process & Event Mgmt. | BI | Global | MDM | Extensibility | Mobile | Cloud
© IBS 2012
.
On-Going Investment
IBS is committed to strong
investment in product
development/innovation
PD Spend as % of Revenue
© IBS 2012
2011
2012
2013(e)
8.0%
10.6%
11.5%
Deployment Options = Customer Flexibility
Subscription Pricing/Value Based Pricing
Services to assist on-premise or “self-hosted”
customers
Infrastructure Cloud (IaaS)
Power Cloud – On Demand Power I and P systems
Poly Cloud – On Demand X86 systems
Managed Services (MS)
Remote Monitoring – 24x7 Systems & application
monitoring
High Availability – Off-site data mirroring for system
redundancy
Disaster Recovery – Off-site systems for failover and
recovery
© IBS 2012
Cloud Managed Services
© IBS 2012
Introducing: IBS Application Cloud
New Cloud Solution for All IBS applications
Guaranteed performance with penalty based
SLAs
3 deployment options:
© IBS 2012
How We Support You
© IBS 2012
We’ve Made Changes To Better Serve You
Professional services has been
reorganized with clear focus on
delivering value
Your prime contact (Project Manager)
now has full authority and responsibility
to assist you
Training investments have led to a
cultural change and improved customer
satisfaction
Local resources supporting local
customers, but with global support
Renewed focus: Be a valued advisor to
customers and maximize the value of
2012
their© IBSinvestment
What to Expect from Us
We will help you optimize your IBS
systems to drive maximum benefit
We are focused on delivering business
metrics: real value, P&L impact, cash
flow, balance sheet improvements,
business performance
We are looking to challenge our
customers with alternatives for
deployment & procurement
We are providing Value Assessments
to provide customers with immediate
process efficiencies and improved
operations planning today as well as a
roadmap for the future
© IBS 2012
What This Means for Customers
© IBS 2012
What This Means for Customers
IBS is 100% focused on product innovation, industry
solutions and delivering measureable business
value
IBS delivers game changing technology today – with
more flexibility, at a lower cost and a lower risk
IBS knows distribution and manufacturing and your
industries better than anyone else
© IBS 2012
My Priorities for IBS
Continued growth
Maturity in product development
Responsiveness to customers
Value in everything we do
© IBS 2012
Contact Info
+46 73 352 58 68
+1 414 531 04 42
[email protected]
© IBS 2012
© IBS 2012
David Rode, VP EMEA
© IBS 2012
IBS NORDISKA
KONSULTORGANISATION
Fredrik Renulf, VP Professional Services Nordics
© IBS 2012
IBS Nordiska konsultorganisation
Ny organisation med regional struktur
Alla projektledare har sina egna grupper
med affärskonsulter, tekniska
lösningsarkitekter och tekniska konsulter
© IBS 2012
Varför gör vi förändringen
Lokalt fokuserade team och
konsultansvariga för att öka interaktionen
med kundbasen och därigenom skapa nya
affärsmöjligheter
Förenkla för våra kunder - ”Single Point of
Contact” med mandat och ansvar
Kompetenscentra inom nyckelbranscher
© IBS 2012
Konsultgrupp Sverige - Göteborg/Malmö
Kent Hellqvist
Konsultchef
Lena Rosell
Projektledare
Ingegerd Stensson
Jonas Svensson
Sven-Erik Johansson
David Goldfinch
Jan Andreasson
Mikael Brynolf
© IBS 2012
Torgny Elwmar
Projektledare
Bo Andersson
Britt Axbrink
Christer Magnusson
Inger Hultin
Staffan Yngvesson
Johan Ströde
Magnus Löfnertz
Jörgen Wagendahl
Konsultgrupp Sverige – Stockholm Syd
Jan Ryrberg
Konsultchef
Ulf Eriksson
Projektledare
Fredrik Wenner
Projektledare
Lars Flodstam
Bo Rannefur
Leif Gunnarsson
Camilla Richter
Jan Rathsman
Maud Richter
Michael Funck
Mikael Ekeroth
Dragan Brboric
Magnus Alfvin
Lars-Göran Gjerswold
Johan Palmén
Per Risfors
Roland Johansson
Charlotte Karlsson
Kristina Fagrell
© IBS 2012
Konsultgrupp Sverige – Stockholm Norr
Björn Pettersson
Konsultchef
Bengt Bergquist
Projektledare
Lars-Erik Larsson
Projektledare
Anita Kruse
Johnny Gesar
Kerstin Nyegårdh
Annica Claar
Anders Tottie
Bo Löfgren
Magnus Pettersson
Mikael Svensson
Desirée Magnusson
Fredrik Apel
Maths Enocsson
Kaj Axelsson
Peter Fredin
Anette Djupmark
Gunilla Larsson
Robert Miettinen
Stefan Axelsson
© IBS 2012
© IBS 2012
IBS SOLUTIONS
© IBS 2012
RPM
Enterprise
Mobility
Cloud
© IBS 2012
FS&O
P
Web Client
Workflo
w
PCM
Dynaman
IBS lösningar ger mervärde
Hur ?
Från tydligt värde till realisering
© IBS 2012
Web Client
FS&OP
RPM
Enterprise
PCM
Dynaman
Workflow
Mobility
Cloud
© IBS 2012
© IBS 2012
IBS DYNAMAN – NEXT
GENERATION WMS
Henrik Stache
September 2012
© IBS 2012
Values & benefits
•IBS Dynaman will reduce
inventory
•IBS Dynaman will reduce
labor costs
•IBS Dynaman will better
utilize warehouse resources
•IBS Dynaman will increase
inventory accuracy
•IBS Dynaman will increase
customer service and
satisfaction
•IBS Dyanman will give you
the flexibility to adapt to the
market
© IBS 2012
Trends in the Warehouse Management
area
• Constantly growing value offerings makes supply a complex
task
• Flexibility and easily upgradable
• Direct, reliable and visual monitoring and control of the
warehouse
• E-commerce at wholesalers and distributors
• WMS as a tool to manage performance and labor
• Risk management
© IBS 2012
Everything you need, in only one
system
Overall WMS scheme
Yard management
Shipping
Load
Management
Staging
Consolidation
Packing
Verification
Picking
Wave
Management
Dock management
Returnable Packaging
Arrival
Management
Reception
Cross-Docking
Inbound
VAS
Bulk
Stock
Putaway
Replenishment
Outbound
VAS
INBOUND
Basic Data
Management
Documents &
Labels
OUTBOUND
Picking
Stock
Workload
Management
Housekeeping
Material
Supply
STORAGE
Putaway
Reporting
Activity
Registration
ERP Integration
Workorder Management
Tracking &
Tracing
Production
Input
Production
Output
Material Handling
Integration
Operation Process Flow
BOM/BOL
Value Added Services
Constantly growing value offerings makes supply a complex task
•
The new challenge  manage growth and increased logistic complexity.
© IBS 2012
Flexible rules engine
Available
Put away
Replenishment
Counting
Picking
Wave
management
Dock & Yard
management
Value added
services
Flexibility and easy to up-grade
•
Easy, fast and cost-efficient processes in order to upgrade and customize the system to always fit company
operations and changing market circumstances.
•
IBS Dynaman will give users the full power to instantly react to strategic opportunities, again and again.
© IBS 2012
Visual and user-friendly interface
Direct, reliable and visual monitoring and control of the warehouse
•
Today, the warehouse and supply-chain needs to be visable for everyone, traceable, reliable and accessable
everywere.
© IBS 2012
Value-added services
E-commerce at wholesalers and distributors
•
•
WMS need to handle new, often labour demanding processes, for example return logistics which rates
normally are 15-20 % for e-commerce businesses.
Also re-packing, labeling and light manufacturing activities.
© IBS 2012
Workforce management
70 000 000
Turnover in Euro (€)
65.000.000
59 631 698
58 937 384
58 376 868
56 589 850
52 722 897
50 012 401
60 000 000
50 000 000
40 788 591
40 000 000
27 000 097
30 000 000
20 000 000
10 000 000
17 605 150
12 999 683
5 679 537
0
Personnel growth vs. Turnover growth: 1/2
Dynaman WMS as a tool to manage performance and labor
•Information, KPIs, goals etc. tied to the supply-chain have to be visable and the full operation transparent
to everyone.
•Labor is the untapped savings area in a warehouse or distribution center.
© IBS 2012
IBS Enterprise
Standard integration
WMS (Dynaman)
VAS
Process Communication
Data Collection
Multi-module
IN-OUT
Doc. &
labels
Voice
terminal
Material Handling
Material Flow Control
Mobile
terminal
RFID
subsys.
Mobile R
Crane
Lift
Conveyer
AGV
Risk management
Constantly developed in co-operation with IBS customers, IBS Dynaman is a solution which is easily integrated with IBS Enterprise
platforms, highly flexible, well supported and cost-effective.
IBS Dynaman is a complete solution in order to decrease supply-chain risk and making your warehouse into your biggest competetive
advantage!
© IBS 2012
2XL - Results
Multi warehouse allowing for further expansion
•Consolidation center for major UK retailers
•Up to 35 % savings in transport costs
Multi-owner support
•Setting up/reuse of the concept for new owner in days
•Supply connector for fast EDI setup
Full tracking and tracing
•Stock accuracy > 99,3 %
Customer specific handling
•4PL-paperwork
•Value added services in and off line
Full activity registration for invoicing
Optimal logistics network
•Multi modal transport – web slotting integration – 24 h lead time
•KPI´s (on time arrival, on time shipment, picking accuracy) > 99 %
© IBS 2012
© IBS 2012
APPLICATION CLOUD
INTRODUCTION
Scott Brown, VP Iptor
september, 2012
© IBS 2012
Cloud Solutions & Managed Services
IBS has been providing complex Cloud
Solutions and Managed Services to more
than 100 customer locations across 7
countries.
A dedicated services organization focused on
delivering:
Guaranteed Service Level agreements
High data center uptime, historically 99.98%
Flexible delivery models
Off-Site Disaster Recovery
© IBS 2012
Technical Team
30+ team members world wide with nearly
400 years of cumulative Cloud and Managed
Services delivery experience
Key areas of expertise (but not limited to):
System Operations
24x7 application monitoring, uptime and system
performance
System Engineering
Scalability, networking and data center capability
Technical Consulting
Infrastructure implementation, upgrades and services
© IBS 2012
Infrastructure for Cloud Solutions
Redundant Internet feeds
Redundant Core network architecture
Power I, P and X deployment solutions
Enterprise class IBM storage solutions
Highly utilized PowerVM & VMware
infrastructure
Significant “guests” deployed across
virtualized fabric
© IBS 2012
High Availability Data Centers
Redundant Power with
multi-day diesel
backup
Redundant, high
bandwidth
communications
backbone
24x7 Network
operations
World-class physical
security
© IBS 2012
Customers (sample)
© IBS 2012
Current Offerings
Infrastructure as a Service (IaaS)
On-Demand Performance hardware (self hosted
customers)
Power Cloud – Power Platform, good for IBS Suite of products
Poly Cloud – Microsoft / X86 platform
Managed Services (MS)
Remote Monitoring
High Availability
Disaster Recovery Services
Hardware Hosting
customer owned machines in our data center
Icebox Cloud
“frozen” environment for viewing purposes, limited SLA
© IBS 2012
New Offering – IBS Application Cloud
New Cloud Solution for All IBS applications
Multi-tier deployment options
Varied pricing, example: per user or flat monthly
SLA Guarantees, with financial penalties
Scalable infrastructure to support growth
Optional services
Non-Production Systems
Disaster Recovery
© IBS 2012
IBS Application Cloud: Shared Cloud
99.3% Uptime SLA
Fully Shared Infrastructure
Dedicated App Instance
Shared partition
Private connection
IBS Scheduled Maintenance Windows
© IBS 2012
IBS Application Cloud: Dedicated Cloud
99.5% Uptime SLA
Fully Shared Infrastructure
Dedicated App Instance
Dedicated partition
Private connection
Customer Scheduled Maintenance
Windows
© IBS 2012
IBS Application Cloud: Clustered Cloud
99.8% Uptime SLA
Dedicated App Instance
Private connection
Clustered partition
With Auto-fail over
Customer Scheduled Maintenance
Windows
© IBS 2012
IBS Application Cloud: Quick Compare
SLA
99.3%
99.5%
99.8%
Full: Dedicated
Instance
Dedicated Partition
Clustered, with fail
over
IBS Control
Customer Control
Customer Control
Typical User Count
1-50
25+
25+
VPN Connection
Yes
Yes
Yes
Includes NonProduction
No
No
Yes
Partition Sharing
Maintenance Windows
© IBS 2012
Application Cloud Non-Production, optional
Flat monthly fee
Located in different data center
Same deployment method as Shared
Cloud
Includes monitoring
No SLA provisions
Great for go-live, upgrades and
configuration testing
© IBS 2012
Application Cloud Disaster Recovery,
optional
Insurance for a complete data center
failure
Provides business continuity for mission
critical businesses
Located in different data center
Cold, Warm or Hot levels of DR available
Contractual RPO and RTO commitments
© IBS 2012
© IBS 2012
FRÅGOR & SVAR
© IBS 2012