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ATMdesk
3rd Party Diagnostic Solution for
NCR 56xx,
58xx (Personas),
53xx (EasyPoint)
and 66xx (SelfServ) ATMs
User Manual
Version 8.2
© 2007- 2014 ATMdesk.
ATMdesk
User Manual
NOTICE
WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED TO BE ACCURATE,
ATMDESK MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD
TO THIS MATERIAL INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF TITLE OR
OWNERSHIP, IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS
FOR PARTICULAR PURPOSE OR USE. In no event shall ATMdesk be liable for errors
contained herein or for indirect, incidental, special, consequential, reliance or cover
damages, including loss of profits, revenue, data or use, incurred by any user or any
third party.
This document contains information which is protected by copyright. All Rights
Reserved. No part of this work covered by copyright herein may be reproduced or used
in any form or by any means - graphic, electronic, or mechanical, including
photocopying, recording, taping, or information storage and retrieval systems - without
permission of the copyright owner.
ATMdesk is registered trademark of ATMdesk.
Other product names mentioned herein are used for identification purposes only
and may be trademarks and/or registered trademarks of their respective companies.
It is the policy of ATMdesk to improve products as new technology, components,
software, and firmware become available. Therefore delivery, availability and
specifications are subject to change without prior notice.
© 2007- 2014 ATMdesk
Page 2 of 86
ATMdesk
User Manual
Change Sheet
Title: ATMdesk User Manual
Rev
Date
Section
A
13/06/08
All
B
C
23/08/08
03/12/08
All
6.18,
6.19,
7.17,
7.18,
8.1
D
03/05/09
All
E
24/07/09
6.19,
6.20,
7.20,
7.21
Updated to Software Version 6.1
Glory BNA and Fujitsu GBRU sections added.
F
17/08/09
6.4,
7.4
Updated to Software Version 6.2
Card Reader sections updated (DIP support).
G
18/12/09
6.4,
7.4,
7.20,
7.21
Updated to Software Version 6.3
Card Reader sections updated (CIM support).
Glory BNA sections updated (UD686 support).
Fujitsu GBRU sections updated (additional tests).
H
03/03/10
6.7,
7.5,
7.7
Updated to Software Version 6.4
40-Col Printers sections updated (60mm support).
Dispenser sections updated (Hawk support and
Safe Mode).
I
22/03/10
6.7,
6.14,
7.7,
7.15
Updated to Software Version 6.4.1
Indicators sections updated (Remote Relay test
enable by safe door alarm).
Dispenser sections updated (Dispense/Present test
enable by cassette reinsertion).
J
22/03/10
4
© 2007- 2014 ATMdesk
Description of Change
Initial release
Updated to Software Version 5.0
Updated to Software Version 5.3
ELO Touch Screen, SSI Barcode Reader related
sections added. Error Logs section updated.
Updated to Software Version 6.0
Updated to Software Version 6.4.3
Supervisor Menu updated (Quick Restart option).
Page 3 of 86
ATMdesk
User Manual
K
01/07/10
All
Updated to Software Version 7.0
L
13/09/10
7.4,
8
Updated to Software Version 7.1.2
Swipe Card Reader supported.
Clearing Logs/Tallies supported.
7.2
30/11/10
1,
7.3,
7.4,
7.6,
7.18,
7.21
Updated to Software Version 7.2
USB DIP Card Reader supported.
USB Statement Printer supported.
USB GDS Touch Screen supported.
Encryptor PIN Entry test added.
GBRU BV Calibration test added.
7.3
14/02/11
6.21
7.22
Updated to Software Version 7.3
USB DPM Scanner supported
7.4
12/04/11
7.5
7.7
7.15-17
7.5
20/06/11
6.5
7.5
6.21
7.22
Updated to Software Version 7.5
Dual Side Thermal Receipt Printer supported.
Cheque Processing Modules
(CPM2/3/4, SCPM, UDPM) supported.
7.5.1
02/08/11
7.3
Print report option in Clear Keystore
7.5.4
15/04/12
7.3
7.7
OPT Identify and OPT Initialize tests added
RTR-2 test sequence added for dispensers
7.6
31/05/12
7.3
7.6
7.14
7.20
FRA/GER/DAPI9 country EPPs supported
SDC+ Statement Printer Supported
USB Mode Switch (66xx) supported
BNA3 (UD-700) supported
7.6.2
17/09/12
7.6
Additional tests for 80 Column Printers
© 2007- 2014 ATMdesk
Transport-less USB Receipt Printer (6622e)
SDC “Bantam” Spray Dispenser
USB Mini Misc I/F (6622e)
Page 4 of 86
ATMdesk
8
01/12/12
8.1
21/02/13
8.2
23/03/14
User Manual
7.22
1
7.7
7.8
9
© 2007- 2014 ATMdesk
Updated to Software Version 8
SDM supported
Updated to Software Version 8.1
ATMdesk/Xpress introduced
Updated to Software Version 8.2
RESET Dispenser Test added (Spray Dispensers)
SDC Dual-Processor PPD support added
Troubleshooting updated
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ATMdesk
User Manual
Table of Contents
1 Introduction .......................................................................................... 8
1.1
1.2
1.3
1.4
ATMdesk/Field (ATMdesk/Pro, /2 and /S) .................................. 8
ATMdesk/Xpress.......................................................................... 9
ATMdesk/Repair and ATMdesk/Plus .......................................... 9
ATMdesk/Demo ........................................................................ 10
2 ATMdesk User Interface ..................................................................... 11
3 Main Menu ......................................................................................... 13
4 Supervisor Menu................................................................................. 14
5 Printing Reports .................................................................................. 15
6 Confidence Tests Menu ...................................................................... 16
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
6.10
6.11
6.12
6.13
6.14
6.15
6.16
6.17
6.18
6.19
6.20
6.21
Printing Confidence Test Reports.............................................. 18
Printing Confidence Test Reports (ATMdesk/Repair) ............... 19
Encryptors ................................................................................. 20
Card Readers ............................................................................. 21
40 Column Receipt/Journal Printers ......................................... 22
80 Column Statement Printers .................................................. 22
Currency Dispensers .................................................................. 22
Envelope Depositories............................................................... 23
Envelope Dispensers ................................................................. 23
Operator Displays ...................................................................... 23
Operator Keyboards .................................................................. 23
Rear Indicators .......................................................................... 23
Mode Switch (Supervisor/Normal) ........................................... 23
Miscellaneous Interface – Indicators ........................................ 24
Miscellaneous Interface – Media Entry Indicators ................... 24
Miscellaneous Interface – Alarms ............................................. 24
Touch Screens ........................................................................... 24
Barcode Readers........................................................................ 24
Bunch Note Acceptors (Glory)................................................... 24
Global Bunch Note Acceptors/Recyclers (Fujitsu) .................... 25
Cheque Processing Modules ..................................................... 25
7 Device Diagnostics Menu.................................................................... 26
7.1
7.2
7.3
7.4
7.5
7.6
Control Menu ............................................................................ 27
Printing Diagnostic Test Reports ............................................... 28
Encryptors ................................................................................. 29
Card Readers ............................................................................. 33
40 Column Receipt/Journal Printers ......................................... 39
80 Column Statement Printers .................................................. 42
© 2007- 2014 ATMdesk
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ATMdesk
7.7
7.8
7.9
7.10
7.11
7.12
7.13
7.14
7.15
7.16
7.17
7.18
7.19
7.20
7.21
7.22
User Manual
Currency Dispensers .................................................................. 45
Envelope Depositories............................................................... 51
Envelope Dispensers ................................................................. 53
Customer Displays ..................................................................... 55
Operator Displays ...................................................................... 56
Operator Keyboards .................................................................. 57
Rear Indicators .......................................................................... 59
Mode Switch (Supervisor/Normal) ........................................... 60
Miscellaneous Interface – Indicators ........................................ 61
Miscellaneous Interface – Media Entry Indicators ................... 63
Miscellaneous Interface – Alarms ............................................. 65
Touch Screens ........................................................................... 66
Barcode Readers........................................................................ 67
Bunch Note Acceptors (Glory)................................................... 68
Global Bunch Note Acceptors/Recyclers (Fujitsu) .................... 71
Cheque Processing Modules ..................................................... 75
8 Logs and Tallies Menu ........................................................................ 80
8.1
8.2
8.3
View Error Logs.......................................................................... 81
View Tallies ................................................................................ 83
Clear Error Logs and Tallies ....................................................... 85
9 Troubleshooting.................................................................................. 86
© 2007- 2014 ATMdesk
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ATMdesk
1
User Manual
Introduction
ATMdesk is a standalone diagnostic solution for NCR 56xx, Personas (58xx),
53xx (EasyPoint) and SelfServ (66xx) ATMs.
ATMdesk line consists of several distinct products. All products share the same
interface and features.
Once ATMdesk is successfully launched on an ATM or PC (for details, please refer
to appropriate ATMdesk Installation/Setup Manual), there's little to learn. An
experienced ATM service engineer will immediately recognize most of ATMdesk
features.
This manual explains some important things you need to know while using your
ATMdesk and also describes tests which are currently supported by ATMdesk.
1.1
ATMdesk/Field (ATMdesk/Pro, /2 and /S)
ATMdesk/Field is a standalone Linux-based ATM application booted entirely from
a removable media (floppy, CD or USB flash disk). It is designed to test live NCR ATMs in
the field or in the workshop.
ATMdesk/Field does not install on the ATM's hard disk and it leaves no traces
within the ATM. It does not depend on the software installed on the ATM's hard disk
either 1.
ATMdesk/Field uses a hardware key (USB/PS2 Dongle or a Smart Card) to hold
your ATMdesk license. The Key must be present on startup to authorize use of
ATMdesk/Field.
ATMdesk/Field further offers the following options:
•
•
•
ATMdesk/Pro is the top-of-the-line product to test all NCR ATMs.
ATMdesk/2 to test 56xx, 58xx (Personas) and 53xx (EasyPoint) ATMs only.
ATMdesk/S to test 66xx (SelfServ) ATMs only.
The actual option is selected on ATM start-up according to the license loaded in
your ATMdesk Key. The software package is the same in all cases.
Please refer to ATMdesk/Field Setup and Handling Manual for details specific to
ATMdesk/Field usage.
1
ATMdesk/Field does not depend on the software installed on the ATM's hard disk, but it is mandatory that
a legal NCR Platform Software for this ATM has been installed and booted at least once prior to re-booting the ATM
with ATMdesk/Field.
© 2007- 2014 ATMdesk
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ATMdesk
1.2
User Manual
ATMdesk/Xpress
ATMdesk/Xpress is a variant of top-of-the-line ATMdesk/Pro, offering valuable
"Confidence Tests" for everyone who does not need or does not want to perform indepth diagnostics in the field.
ATMdesk/Xpress is designed to quickly perform an overall test of an NCR ATM in
the field. It can be used even by non-skilled people, like First-Line Maintenance
personnel during their routine visit to replenish an ATM.
Please note that “Device Diagnostics” and “ATM Error Logs” menus are not
available in ATMdesk/Xpress.
Since ATMdesk/Xpress is a variant of ATMdesk/Field, please refer to
ATMdesk/Field Setup and Handling Manual for details of ATMdesk/Xpress usage. The
software package is the same as for ATMdesk/Field.
1.3
ATMdesk/Repair and ATMdesk/Plus
ATMdesk/Repair is a Windows application installed on a desktop or laptop PC.
ATMdesk/Repair is designed to test individual ATM modules on the table during repair
process in a workshop.
ATMdesk/Repair is a desktop equivalent of ATMdesk/Pro designed to test all NCR
ATM modules. It is ideal for companies dealing with ATM spare parts.
ATMdesk/Repair uses a dedicated USB-SDC adapter to connect to SDC modules.
The adapter must be present at all times to authorize use of ATMdesk/Repair, even if
testing only USB or RS232 devices.
ATMdesk/Repair further offers the following options:
•
•
•
ATMdesk/Repair is the top-of-the-line product to test all NCR ATM modules.
ATMdesk/Repair Lite to test selected types of ATM modules only.
ATMdesk/Plus to test all ATM modules using your existing ATMdesk/Field
license (an ATMdesk Key holding a valid license is required in addition).
The actual option (as well as device types for Lite) is selected at the time of
purchase (appropriate type of USB-SDC adapter is supplied). The software package is
the same in all cases.
Please refer to ATMdesk/Repair Installation Manual for details specific to
ATMdesk/Repair usage.
Please refer to ATMdesk/Plus Installation and Handling Manual for details
specific to ATMdesk/Plus usage.
© 2007- 2014 ATMdesk
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ATMdesk
1.4
User Manual
ATMdesk/Demo
ATMdesk/Demo is a function-limited version of ATMdesk/Pro. If you wish to see
what ATMdesk looks like and what it is good for, you can freely download
ATMdesk/Demo from www.atmdesk.com.
© 2007- 2014 ATMdesk
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ATMdesk
2
User Manual
ATMdesk User Interface
ATMdesk is controlled through a hierarchical menu system. Typical menu screen
is shown below:
ATMdesk user interface is minimized to fit limited input ability of an ATM:
•
Digits 0-9 are used for menu item selection or digital entry. If information spans
across several pages, 0 and 9 are used to scroll up and down. Current/Total
page counter is displayed in the top right corner.
•
FDKs (buttons along both sides of the screen) usage is context-dependent;
current FDK assignment is displayed next to the button.
- Bottom left FDK is commonly used for negative-style actions (like BACK or
CANCEL). CANCEL/CLEAR/ESC keys on the main keypad can be always used
instead of this FDK.
- Bottom right FDK is commonly used for positive-style actions (like CONFIRM
or OK). ENTER key on the main keypad can be always used instead of this
FDK.
Actions can be also triggered by a mouse click (ATMdesk/Repair only) or by a
touch screen, if present (ATMdesk/Field only).
ATMdesk/Field can use either Front (Customer Monitor/Keyboard) or Rear (EOP
or GOP – Extended or Graphic Operator Panel) ATM interface. If EOP/GOP is found
during ATM boot, it will become initial active interface to facilitate work on through-the
wall ATMs, where engineer usually stays at the rear. Active ATMdesk interface can be
changed (transferred) via menu whenever required.
© 2007- 2014 ATMdesk
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ATMdesk
User Manual
NOTE: BOP (Basic Operator Panel) is not supported as an ATMdesk interface;
however it can be tested as an ATM device. If your ATM is equipped with BOP, you can
only run ATMdesk from the front interface.
© 2007- 2014 ATMdesk
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ATMdesk
3
User Manual
Main Menu
First screen shown upon successful ATMdesk start is Main Menu:
Main Menu contains the following items:
•
Supervisor Functions provides control functions like interface transfer
(front/rear), device re-scanning, ATMdesk info and so on.
•
Device Diagnostics submenu. Each device found by ATMdesk will be listed in
this menu. Here you can execute necessary test and view detailed test report.
This submenu is similar to NCR S4i/APTRA Device Maintenance menu.
- Please note that Device Diagnostics menu is not available in
ATMdesk/Xpress.
•
Confidence Tests submenu. Each device found by ATMdesk will be listed in this
menu. Here you can check if a device or the whole ATM is operational without
the need to run more technical diagnostics.
•
Logs and Tallies submenu provides access to Error Logs and Device Tallies
maintained by the ATM platform (S4i/APTRA) (ATMdesk/Field only).
- Please note that ATM Error Logs menu is not available in
ATMdesk/Xpress.
To exit from ATMdesk press EXIT while in Main Menu and confirm your choice.
ATMdesk/Field will then reboot the ATM.
© 2007- 2014 ATMdesk
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ATMdesk
4
User Manual
Supervisor Menu
Supervisor Menu provides access to several control functions of ATMdesk.
•
Restart ATMdesk repeats devices enumeration (scan) process and searches for
software updates via internet (ATMdesk/Repair only). Use this option if a
device was re-connected to another port or if a new device was connected.
CAUTION: ATM devices are generally NOT designed for hot swap. Before
connecting/disconnecting a device, make sure to switch device power OFF.
•
Restart ATMdesk (Quick) repeats devices enumeration (scan) process but only
re-scans those devices which were found during last full scan. Use this option if
device/port configuration has not changed (e.g. IMCRW was replaced on the
same COM port); this will drastically reduce scanning time.
•
Transfer Interface swaps user interface from front to rear or vice versa. This
option is only available if rear interface (EOP) is present (ATMdesk/Field only).
•
Dump Debug stores internal ATMdesk data on a floppy disk or USB flash for
further investigation by the ATMdesk Support Team. If you encounter a
problem with ATMdesk, please use this item to save data on a blank floppy or
USB flash and then send all saved files along with your request to the ATMdesk
Support Team (mail to [email protected]).
NOTE: Files saved with this menu item are NOT ATM Error Logs. They are
internal ATMdesk debug logs required by the Support Team to track the source
of a problem in case of abnormal ATMdesk behavior.
© 2007- 2014 ATMdesk
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ATMdesk
5
User Manual
Printing Reports
ATMdesk can print reports (test results, error logs, device tallies and so on) on
available printers. The following printers are supported:
•
•
•
40-column printers (Receipt/Journal)
Virtual “printing” to a file on a floppy disk or USB flash – ATMdesk/Filed only
Windows printers – ATMdesk/Repair only
The following printer choice is typically available with ATMdesk/Field:
The following printer choice is typically available with ATMdesk/Repair:
When “printing” to a file, you can use either floppy disk or USB flash. If saving to a
floppy disk you may need a blank floppy disk - although data can be saved on the
ATMdesk/Field floppy itself, there’s usually not enough free space there. If the floppy
becomes full, remove it, insert another blank floppy disk and repeat printing operation.
If you wish to save ATMdesk/Repair reports into a document instead of physically
printing them, please install a “virtual printer” service like Adobe PDF Writer, Microsoft
Office Document Writer or similar.
© 2007- 2014 ATMdesk
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ATMdesk
6
User Manual
Confidence Tests Menu
Confidence Tests Menu provides quick “one touch” testing for all ATM
devices found during initial scan process. This chapter describes confidence test
sequences for all supported devices. For detailed description of each test refer to
Device Diagnostics Menu chapter later in this manual.
Confidence Tests can be run for one, several, or all devices. Selected devices are
marked by “+” sign on the left. You can select/deselect all devices at once using
appropriate FDK buttons. To run the tests on selected devices press bottom right FDK
or ENTER button.
During the test sequence you may be prompted for some actions (insert a card,
press a key and so on).
A screen like this is displayed at the test completion for each selected device
(when more than one device was tested, first screen shows summary across all tested
devices). You have an option to print confidence test report:
© 2007- 2014 ATMdesk
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ATMdesk
© 2007- 2014 ATMdesk
User Manual
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ATMdesk
6.1
User Manual
Printing Confidence Test Reports
When printing Confidence Test reports on an ATM, each device test results are
printed on separate page. If several devices have been tested, first page shows overall
test summary across all devices.
No additional information (such as MSTATUS/MDATA) is printed even if a test
fails. Use Device Diagnostics menus (see sect [7]) for printing detailed test reports.
© 2007- 2014 ATMdesk
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ATMdesk
6.2
User Manual
Printing Confidence Test Reports (ATMdesk/Repair)
When printing Confidence Test reports in the ATMdesk/Repair, the printout is
similar to Diagnostic Test report (see sect [7.2] for details).
© 2007- 2014 ATMdesk
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ATMdesk
6.3
User Manual
Encryptors
•
•
•
•
•
•
The following sequence of tests is executed:
SDC Turnaround
Check Health
Key Detect
Test Key Loading (1)
Test Secure Key Loading
Test PIN Entry
(1)
FRA__).
Key Loading test is skipped in enhanced security DAPIs (DAPI7, DAPI9, INTL_,
Confidence test report also includes encryptor serial number, DAPI variant and
other encryptor specific details.
© 2007- 2014 ATMdesk
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ATMdesk
6.4
User Manual
Card Readers
The following sequence of tests is executed:
•
•
Clear Transport (1)
Shutter Test
•
•
•
•
•
•
Enter Card
Read Track 1 (2)
Read Track 2 (2)
Read Track 3 (2)
CIM Verify (3)
Eject Card
•
•
CIM Turnaround (3)
CIM Self-Test (3)
•
•
•
•
•
•
•
Initialize SCIF (4)
SCIF Solenoid (4)
Enter Smart Card (4)
Smart Card Stage (4)
Smart Card Reset (4)
Smart Card Release (4)
Eject Smart Card (4)
•
•
Relay and Battery (5)
Clear Transport(1)
(1)
If a card is in reader it will be captured during Clear transport test. This test is
skipped if reader is not motorized.
(2)
Read Track test is skipped if given track is not supported by the reader
(3)
CIM tests are skipped if CIM/MM feature not present
(4)
Smart Card tests are skipped if Smart Card feature not present
(5)
CROPF test is skipped if CROPF feature not present
Confidence test report also includes card reader firmware version (IMCRW only)
and serial number (MCRK only).
© 2007- 2014 ATMdesk
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ATMdesk
6.5
User Manual
40 Column Receipt/Journal Printers
•
•
•
•
6.6
The following sequence of tests is executed:
Sensor Test
Print Quality
Print Alignment
Slew to Mark and Cut Test (receipt printer only)
80 Column Statement Printers
•
•
•
•
•
6.7
The following sequence of tests is executed:
Sensor Test
Print Quality
Print Alignment
Bunch Five Forms (only if bunch feature supported)
Clear Transport
Currency Dispensers
•
•
•
•
•
•
•
•
The following sequence of tests is executed:
Clear
Presenter Clamp(1)
Presenter Bill Drive(1)
Exit Shutter test(1)
Divert Gate test(2)
Self Test
Dispense(3)
Clear
(1)
Presenter/Exit Shutter tests are skipped on Spray Dispensers
Divert Fate test is skipped on Bunch Dispensers
(3)
Dispense test is completely removed from the sequence if the Key Device used
to authorize ATMdesk was configured in Safe Mode (see ATMdesk Installation Manual
for details).
(2)
© 2007- 2014 ATMdesk
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ATMdesk
6.8
User Manual
Envelope Depositories
The following sequence of tests is executed:
• Clear Transport (to Bin)
• Shutter Test
• Deposit And Print Serial Number
6.9
Envelope Dispensers
The following sequence of tests is executed:
• Sensor Status
• Present
• Retract
6.10 Operator Displays
The following sequence of tests is executed:
• Linearity Test
6.11 Operator Keyboards
The following sequence of tests is executed:
• Key Detect
6.12 Rear Indicators
•
•
•
•
•
The following sequence of tests is executed:
Supervisor LED
In-Service LED
Error LED
Slow Beep
Fast Beep
6.13 Mode Switch (Supervisor/Normal)
The following sequence of tests is executed:
• Toggle Detect
© 2007- 2014 ATMdesk
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ATMdesk
User Manual
6.14 Miscellaneous Interface – Indicators
•
•
•
•
The following sequence of tests is executed:
Facia Light Test
In-Service Indicator Test
Remote Status Test
Remote Relay Test(1)
(1)
Remote Relay test is skipped if safe door was not open before starting the
sequence (safe door alarm sensor inactive). This is a security precaution for ATMs where
safe door electronic lock is controlled by the Remote Relay.
6.15 Miscellaneous Interface – Media Entry Indicators
•
•
•
•
•
•
The following sequence of tests is executed:
MCRW MEI Test
Passbook Printer MEI Test
Statement Printer MEI Test
Receipt Printer MEI Test
Depository MEI Test
Cash Dispenser MEI Test
6.16 Miscellaneous Interface – Alarms
The following sequence of tests is executed:
• Alarm Sensors State
6.17 Touch Screens
The following sequence of tests is executed:
• Display Touch Coordinates
6.18 Barcode Readers
•
The following sequence of tests is executed:
Scan Barcode
6.19 Bunch Note Acceptors (Glory)
•
•
•
•
The following sequence of tests is executed:
Status Request
Force Encash
Accept
Refund
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ATMdesk
User Manual
6.20 Global Bunch Note Acceptors/Recyclers (Fujitsu)
•
•
•
•
•
•
The following sequence of tests is executed:
Clear In
Shutter
Accept
Refund
Stack (GBRU only)
Encash (GBRU only)
6.21 Cheque Processing Modules
•
•
•
•
•
•
The following sequence of tests is executed:
Scan Document
Read Front Image
Read Rear Image
Read Micr Codeline
Eject
Clear
© 2007- 2014 ATMdesk
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ATMdesk
7
User Manual
Device Diagnostics Menu
Devices Diagnostics Menu provides full “in deep” testing for all ATM
devices found during initial scan process. This chapter describes diagnostic tests for all
supported devices.
Each device submenu provides access to that device tests. All diagnostic output
such as MSTATUS/MDATA/TDATA is printed in the same format as NCR diagnostic
prints. MSTATUS/MDATA bits and bytes are also decoded and printed in clear text
below their numerical values:
NOTE: Main diagnostic outcome is the MSTATUS, shown in yellow at the top of
the screen. Even if MSTATUS is 0 (No Error), MDATA may still contain additional
information, such as sensor status or command just executed. In this case MDATA will
be decoded and printed; this does NOT indicate an error condition.
© 2007- 2014 ATMdesk
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ATMdesk
7.1
User Manual
Control Menu
Control Menu can be selected (by pressing bottom right FDK or ENTER button) on
all Device Diagnostics (see below) screens. Control menu sets up how diagnostic tests
are performed and how test results are logged.
•
Loop when set to ON enables test looping. Loop mode can be used to exercise
device stability.
•
Halt on Error when set to ON forces test loop to halt whenever an error is
detected.
•
Logging when set to ON starts accumulating diagnostic test results which can
be printed later.
•
Print Log prints accumulated test results. You will be prompted to select report
type (short or full, see sect [7.2]) and which printer to print on (see sect [5]).
•
Clear Log clears accumulated test results after a confirmation.
Two most commonly used options (Loop and Logging) are also mirrored directly
on all Device Diagnostics screens and can be toggled by pressing appropriate FDK.
NOTE: Loop mode is automatically reset to OFF after a test has been executed.
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7.2
User Manual
Printing Diagnostic Test Reports
Diagnostic test reports can be printed in two modes – brief and full. The above
picture is for a brief test report:
•
OK – test passed. No additional information about passed test is printed.
•
FAILED – test failed. Additional information about failed test (such as
MSTATUS/MDATA) is printed below test result.
•
SKIPPED – test not performed. Some tests further explain the reason of being
skipped (such as “CARD NOT ENTERED”, “CASH NOT ENABLED” and so on). No
additional information about skipped test is printed.
The only difference between full and short report is that full report always prints
additional information (MSTATUS/MDATA) regardless of the test result.
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7.3
User Manual
Encryptors
Tests offered in this menu depend on the type of the encryptor currently
connected. ATMdesk supports the following encryptors:
•
•
•
•
•
•
SDC BAPE
SDC EKC/EKCSM
SDC EPP-E/EPP-B (DAPI1, DAPI2, DAPI4, DAPI5, DAPI7, DAPI9)
SDC EPP-Z (ZT598J)
USB EPP2 (INTL, LGCY, FRA, FRA_L, GER, GER_L)
USB EPP-Z (ZT598J)
7.3.1 Identify
Display encryptor information such as (depends on encryptor type):
•
•
•
•
•
•
Encryptor type (BAPE/EKC/EPP)
Encryptor serial number
Security Module identification number
DAPI type and version
Firmware modules currently loaded
SDC Firmware version
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7.3.2 Key Detect
Wait user to press a key on customer keyboard and display key code and matrix
code of the key pressed. This test is run continuously and is stopped if no key is pressed
within 7 seconds.
MDATA byte represents matrix code (hardware position code) of the key pressed
(see figure for keyboard matrix layout):
Left
FDK
Right
FDK
16 Key Keypad
07h
10h
11h
12h
13h
03h
06h
14h
15h
16h
17h
02h
05h
24h
25h
26h
27h
01h
04h
20h
21h
22h
22h
00h
7.3.3 Check Health
Check communication channel between SDC controller board and Security
Module.
NOTE: This test doesn’t check if encryptor (security module) works properly. Use
Test Key Loading or Test Secure Key Loading test (see below) to verify security module.
7.3.4 Test Key Loading
Load a DES key into the encryptor and perform key verification.
If this test passes, encryptor in question is OK and can be used in ATM. If it does
not, encryptor is probably locked due to possible tampering or dead battery or
whatever reason. Usually encryptors are not repairable but Reinit Security Module test
(see below) can be tried as last resort.
NOTE: This test may be unavailable on a live ATM due to ATM Application setup
of the EPP. If further key loading is restricted by the ATM Application, the only way to
pass this test is to perform Clear Keystore test first (see below), but be aware it will
erase all ATM Application’s keys.
NOTE: This test is not supported in enhanced security DAPIs (DAPI7, DAPI9, INTL_,
FRA__). Use Test Secure Key Loading test instead.
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7.3.5 Test Secure Key Loading
Similar to Test Key Loading but the key is prompted to be entered directly from
EPP keyboard. Use this test to verify DAPI7 SDC EPP and USB EPP.
NOTE: This test may be unavailable on a live ATM due to ATM Application setup
of the EPP. If further key loading is restricted by the ATM Application, the only way to
pass this test is to perform Clear Keystore test first (see below), but be aware it will
erase all ATM Application’s keys.
7.3.6 Test PIN Entry
Load a DES key into the encryptor and perform PIN entry and PIN encryption.
If this test passes, encryptor in question is OK and can be used in ATM. If it does
not, encryptor is probably locked due to possible tampering or dead battery or
whatever reason. Usually encryptors are not repairable but Reinit Security Module test
(see below) can be tried as last resort.
NOTE: This test may be unavailable on a live ATM due to ATM Application setup
of the EPP. If further key loading is restricted by the ATM Application, the only way to
pass this test is to perform Clear Keystore test first (see below), but be aware it will
erase all ATM Application’s keys.
7.3.7 Clear Keystore
Erase all ATM application keys from the encryptor. This test may be useful when
installing used keyboard into an ATM.
WARNING: Use this test only if your encryptor doesn’t work properly or prior
installing the encryptor in an ATM. All ATM Application keys within encryptor are
erased.
BEWARE!!!
After using this function the ATM cannot be put back into service,
unless the bank re-loads new keys into the EPP!!!
Once clearing procedure is completed, there’s an option to print the report for
audit purposes. Use appropriate FDK button:
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7.3.8 Reinitialize Security Module
Erase all ATM application keys and internal encryptor variables.
WARNING: Use this function only as a last resort when your encryptor isn’t
working.
BEWARE!!!
After using this function the ATM cannot be put back into service,
unless the bank re-loads new keys into the EPP!!!
7.3.9 OPT Identify
This test is only offered on German EKCSM and DAPI2/GER EPP/UEPP.
HSM details are displayed.
7.3.10 OPT Initialize
This test is only offered on German EKCSM and DAPI2/GER EPP/UEPP.
HSM is re-initialized.
BEWARE!!!
After using this function the ATM cannot be put back into service,
unless the bank re-loads new keys into the EPP!!!
7.3.11 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.4
User Manual
Card Readers
Tests offered in this menu depend on the type and variant of the card reader
currently connected. ATMdesk supports the following card readers:
•
•
•
•
•
•
•
•
SDC MCRW
SDC MCRK (KDE-4xxx)
SDC DIP
RS232 DIP and Smart (DASH)
RS232 Swipe
RS232 IMCRW
USB IMCRW
USB Smart DIP
Read Track tests are only offered for the tracks readable by the reader currently
connected.
Write Track tests are only offered for the tracks writeable by the reader currently
connected.
Smart Card tests are only offered if the reader currently connected has Smart
Card feature.
CROPF tests are only offered if the reader currently connected has CROPF
feature.
CIM tests are only offered if the reader currently connected has CIM/MM
feature.
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7.4.1 Identify
Display card reader information such as (depends on card reader type):
•
•
•
•
•
•
•
Readable magnetic tracks
Writable magnetic tracks
Smart Card feature present or not
CIM/MM feature present or not
CROPF feature present or not
LFCC bin present or not
IMCRW/MCRK firmware version
7.4.2 Set Features
Configure various card reader features:
•
•
•
•
Nonmagnetic cards accept
Jitter on card entry/eject
DASH card read on exit/entry and card latch
CIM/MM test card accept
NOTE: Depending on reader variant some features may be unsupported.
NOTE: Depending on reader variant settings may be destroyed by power-off.
7.4.3 Enter Card
Enable the card reader for card entry. A card is expected to be inserted within 15
seconds. Appropriate action prompt (e.g. “insert card” or “insert/remove card”) is
displayed according to current reader type and configuration.
7.4.4 Eject Card
Open the shutter and move the card to the entry slot for removal. The card is
expected to be removed within 15 seconds. The test is only offered for readers capable
of holding the card inside (e.g. motorized or DASH).
7.4.5 Capture Card
Move the card to the capture bin. The test is only offered for motorized readers.
7.4.6 Read ISO Track 1
Read Track 1 data and display them in ASCII format including start and end
sentinels. If track is read with errors, corrupted data (if any read) will also be displayed.
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7.4.7 Read ISO Track 2
Identical to the Read ISO Track 1 test but reads/displays Track 2.
7.4.8 Read ISO Track 3
Identical to the Read ISO Track 1 test but reads/displays Track 3.
7.4.9 Write ISO Track 1
Write two tests patterns (all zeroes and then “0123456789=” repeated up to
maximum track length). Original content of the track is restored after successful test.
WARNING: In case of a write/read error track data may be left corrupted. Do not
use any live card for write test.
7.4.10 Write ISO Track 2
Identical to the Write ISO Track 1 test but writes Track 2.
7.4.11 Write ISO Track 3
Identical to the Write ISO Track 1 test but writes Track 3.
7.4.12 Write All ISO Tracks
A combination of the Write ISO Track 1, 2 and 3 tests; test patterns are written
simultaneously to all 3 tracks.
7.4.13 Speed Test
Check card movement speed. Use special card (P/N: 009-0003479. This test is
only useful for SDC MCRW; for IMCRW it does nothing and for manual insertion readers
it is not offered at all.
7.4.14 Shutter Test
Open the shutter and verify shutter switch indicating opened; then close the
shutter and verify shutter switch indicating closed. The test is not offered for manual
insertion readers.
7.4.15 Cleaning Cycle
Open the shutter for up to 10 seconds and wait for a cleaning card to be entered,
then moves the card under the magnetic head several times and ejects it. The test is
not offered for manual insertion readers.
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7.4.16 Relay and Battery Test
Check current voltage of the backup battery and verify that relays (if fitted) work
properly.
7.4.17 Smart Card Stage
Move the card under smart card reader head and bring reader contacts down to
the card.
7.4.18 Smart Card Reset
Apply power to the smart card as required by the ISO-7816 and EMV
specifications, then receive and display card’s ATR (Answer-To-Reset).
7.4.19 Smart Card Release
Raise reader contacts and move the card out of smart card reader head.
7.4.20 Initialize SCIF
Reset Smart Card Interface. Power is removed from reader contacts, stopper pin
solenoid is deactivated.
7.4.21 SCIF Solenoid
Check Stopper Pin and Contacts solenoids operate properly by switching them
ON/OFF.
NOTE: For the DASH and USB DIP readers the test exercises card latch solenoid.
NOTE: For the DASH reader a card must be inserted in the reader for this test to
run. Observe solenoid activation yourself, there are no sensors to verify solenoid
operation in software.
7.4.22 SCIF Identify
Display Smart Card Interface EPROM ID and power supply info.
7.4.23 CIM Verify
Perform CIM/MM card verification.
NOTE: The CIM Verify test must follow Read ISO Track 3 test; otherwise “Out of
sequence” error may occur. The “CIM/MM test card” feature must be set to “OFF”
before inserting a card for this test. It is recommended to use Run-To-Run 2 or Run-ToRun 3 instead to maintain correct sequence of tests.
NOTE: The CIM Verify test only checks that verification procedure can be
performed. The test does not fail if the card does not actually pass verification.
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7.4.24 CIM Turnaround
Perform CIM/MM module communication turnaround test. This test can be also
run with turnaround plug connected instead of real CIM/MM module.
7.4.25 CIM Self Test
Perform CIM/MM module self-test. This test does not require any card to be
inserted in reader.
7.4.26 CIM Service Test
Perform CIM/MM module service test. This test requires special CIM/MM test
cards (numbered T-1 to T-11).
NOTE: The “CIM/MM test card” feature must be set to “ON” before inserting a
card for this test. It is recommended to use Run-To-Run 4 instead to maintain correct
sequence of tests.
7.4.27 Run To Run Sequence 1
For motorized readers: perform the following tests in sequence:
• Enter Test
• Capture Test
For manual readers: perform the following tests in sequence:
• Enter Test (insert/remove card)
• Read ISO Tracks (depends on supported tracks)
7.4.28 Run To Run Sequence 2
For motorized readers: perform the following tests in sequence:
• Shutter Test
• Enter Test
• Read ISO Tracks (depends on supported tracks)
• CIM Verify (if CIM/MM supported)
• Smart Card Stage (if smart card interface supported)
• Smart Card Reset (if smart card interface supported)
• Smart Card Release (if smart card interface supported)
• Write ISO Track 3 (is supported)
• Eject Test
• Capture Test
For DASH reader: perform the following tests in sequence:
• Enter Test (insert and latch card)
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•
•
User Manual
Read ISO Tracks
Eject Test
The test is not offered for other types of manual insertion readers.
7.4.29 Run To Run Sequence 3
For motorized readers: perform the following tests in sequence:
• Enter Test
• Read ISO Tracks (depends on supported tracks)
• CIM Verify (if CIM/MM supported)
• Smart Card Stage (if smart card interface supported)
• Smart Card Reset (if smart card interface supported)
• Smart Card Release (if smart card interface supported)
• Eject Test
•
•
•
•
•
•
For DASH reader: perform the following tests in sequence:
Enter Test (insert card)
Read ISO Tracks
Smart Card Stage
Smart Card Reset
Smart Card Release
Eject Test
The test is not offered for other types of manual insertion readers.
7.4.30 Run To Run Sequence 4
The sequence is only offered for CIM/MM capable motorized readers:
• Enter Test
• CIM Service Test
• Eject Test
7.4.31 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.5
User Manual
40 Column Receipt/Journal Printers
Tests offered in this menu depend on the type and variant of the printers
currently connected. ATMdesk supports the following printers:
•
•
•
•
•
•
•
SDC Matrix Journal/Receipt printers
SDC Thermal Journal/Receipt printers (both TEC and Axiohm)
RS232 Thermal Journal/Receipt printers (both TEC and Axiohm)
RS232 60mm Thermal Receipt printer
USB Thermal Journal/Receipt printers
USB Dual Side Thermal Receipt printer
USB Thermal Receipt printer without transport (6622e)
7.5.1 Sensor Test
Display current state of printer sensors and switches.
7.5.2 Print Quality
Print the following:
• LDTX pattern repeated five times double wide
• LDTX pattern repeated ten times single wide
• full character set single wide
On the receipt printer the paper is cut at black mark or at configured receipt
length and the receipt is delivered.
On the Dual Side Thermal (2ST) receipt printer “DUAL SIDE THERMAL” message is
printed on the rear. This will be only visible if two-side thermal paper is loaded into the
printer.
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7.5.3 Print Alignment
Print 22 numbered 40-character lines single wide to allow verification of line
spacing and alignment.
On the receipt printer the paper is cut at black mark or at configured receipt
length and the receipt is delivered.
7.5.4 Slew Test (Receipt Printers only)
Print LDTX pattern ten times, slew nine lines and then print another ten LDTX.
The paper is cut at black mark or at configured receipt length and the receipt is
delivered.
7.5.5 Slew to Mark and Cut Test (Receipt Printers only)
Slew paper to the next black mark, cut the paper and deliver the receipt.
7.5.6 Paper Transport Forward (Receipt Printers only, except 60mm)
Run paper transport motor forward for three seconds.
NOTE: Paper must be removed from the printer before executing this test.
7.5.7 Paper Transport Reverse (Receipt Matrix Printer only)
Run paper transport motor backward for three seconds.
NOTE: Paper must be removed from the printer before executing this test.
7.5.8 Cut Knife Test (Receipt Printers only, except 60mm)
Activate cut knife for a moment to verify its state.
NOTE: Paper must be removed from the printer before executing this test.
7.5.9 Carriage Motor Test (Matrix Printers only)
Move carriage from home position and back to home position.
NOTE: Paper must be removed from the printer before executing this test.
7.5.10 Feed Motor Test (except 60mm Receipt Printer)
Run feed motor forward for three seconds.
NOTE: Paper must be removed from the printer before executing this test. Also, on
Axiohm thermal printers the mechanism must be open too.
7.5.11 Take-up Spool (Journal Printers only)
Run take-up spool forward for three seconds.
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7.5.12 Reset (SDC Printers only)
Clear FATAL printer condition and perform Print Quality test to check printer
state.
7.5.13 SDC Turnaround (SDC Printers only)
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.6
User Manual
80 Column Statement Printers
Tests offered in this menu depend on the variant of the printer currently
connected. ATMdesk supports the following printer variants:
•
•
•
•
•
SDC Thermal Statement Printer
SDC Thermal Statement Printer with Buncher
SDC+ Thermal Statement Printer
SDC+ Thermal Statement Printer with Buncher
USB Thermal Dual-Roll Statement Printer with Buncher
7.6.1 Sensor Test
Display current state of printer sensors and switches.
7.6.2 Print Quality
Print the following:
• LDTX pattern repeated ten times double wide
• LDTX pattern repeated twenty times single wide
• full character set single wide
If testing USB Dual-Roll printer this test is offered for upper and lower feeder and
a graphic picture is printed instead of text.
7.6.3 Print Alignment
Print 22 numbered 80-character lines single wide to allow verification of line
spacing and alignment.
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If testing Dual-Roll printer this test is offered for upper and lower feeder and a
graphic picture is printed instead of text.
7.6.4 Select Feeder
Set upper or lower feeder as paper source for other tests.
NOTE: This is only available for USB Dual-Roll printer.
7.6.5 Slew Test
Print LDTX pattern twenty times, slew nine lines and then print another ten LDTX.
The form is cut at configured length and delivered.
7.6.6 Slew to Mark and Cut Test
Slew paper to the next black mark, cut the paper and deliver the form.
7.6.7 Capture Test
Move printed statement from the transport to the capture bin.
7.6.8 Run Transport Forward
Run the transport motors forward for three seconds (SDC printers only).
NOTE: Paper must be removed from the printer before executing this test.
7.6.9 Run Transport Reverse
Run the transport motors backward for three seconds (SDC printers only).
NOTE: Paper must be removed from the printer before executing this test.
7.6.10 Feed Motor Test
Run the paper feed and print head motors for five seconds (USB printers only).
7.6.11 Knife Test
Activate knife mechanism (USB printers only).
7.6.12 CAM Motor Test
Run the CAM motor for five seconds (USB printers only).
7.6.13 Set Forms Count
Set number of forms for Bunch/Print N Forms tests.
NOTE: This is only available if buncher feature is supported by the printer.
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7.6.14 Bunch N Forms
Prompt the user to enter number of forms to bunch; then cut and stack specified
number of forms and present them to the user.
NOTE: This test is only available if buncher feature is supported by the printer.
7.6.15 Print N Forms
Prompt the user to enter number of forms to bunch; then print, cut and stack
specified number of forms and present them to the user.
NOTE: This test is only available if buncher feature is supported by the printer.
7.6.16 Buncher Clamp Test
Activate buncher clamp for three seconds and then deactivate it (SDC printers
only).
NOTE: This test is only available if buncher feature is supported by the printer.
7.6.17 Buncher Transport Forward
Run the buncher transport motor for three seconds in forward direction (SDC
printers only).
NOTE: This test is available only if buncher feature is supported by the printer.
7.6.18 Buncher Transport Reverse
Run the buncher transport motor for three seconds in reverse direction (SDC
printers only).
NOTE: This test is available only if buncher feature is supported by the printer.
7.6.19 Run To Run Sequence 1
Perform the following tests in sequence:
• Print Quality
• Capture Test
7.6.20 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.7
User Manual
Currency Dispensers
ATMdesk supports the following dispenser variants:
•
•
•
•
•
•
•
•
SDC original Stacking Dispenser
SDC IE (Improved Electronics) Stacking Dispenser
SDC Enhanced Stacking Dispenser
SDC P86 (NID) Stacking Dispenser
SDC NID2 Stacking Dispenser
SDC “Bantam” Spray Dispenser (5870 Bantam)
RS232 “Hawk” Spray Dispenser (53xx EasyPoint)
USB S1 Stacking Dispenser
Presenter and stacker related tests are only offered for stacking dispensers.
Divert gate test and analogue sensor readings are only offered for spray
dispensers.
Dispense and Present tests require that one of the cassettes or the purge bin
have been reinserted to confirm that user has access to the inside of the safe. If this
was not done prior to the test, user will be allowed up to 20 seconds to reinsert a
cassette before the test fails.
NOTE. Software Version 6.4 and earlier used cash enable switch (located on the
dispenser control board) to authorize Dispense and Present tests. Software Version
6.4.1 and later use cassette or purge bin reinsertion as more secure and universal
option; cash enable switch is not used anymore.
Dispense and Present tests are not offered if the Key Device used to authorize
ATMdesk was configured in Safe Mode (see ATMdesk Installation Manual for details).
Extended cassette types are supported if the dispenser recognizes them.
However, only 4 cassette types at a time can be configured to maintain consistency of
ATM Tallies. If a cassette type is detected that was not used in this dispenser
previously, the user will be asked to confirm introduction of new cassette type; ATM
Tallies may become invalid after that and should be discarded or cleared.
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7.7.1 Clear
Move any bills left in the dispenser transport into dispenser purge bin.
NOTE. Most ATMs are equipped with dispenser interlock, which disconnects AC
power when dispenser is pulled out from the safe. The interlock is typically located near
dispenser racks and must be closed manually when dispenser is tested in pulled out
state. If this was not done prior to the test, user will be allowed up to 20 seconds to
close the interlock before the test fails.
7.7.2 Set Notes
Set number of notes to be picked from each cassette type installed for future
Dispense and Stack tests. By default five notes are set for each cassette type.
7.7.3 Dispense
Dispense notes (as set by Set Notes; 5 by default) from each cassette type
installed, equivalent to Stack and Present in one operation.
7.7.4 Stack
Pick notes (as set by Set Notes; 5 by default) from each cassette type installed
and stack them for presentation.
7.7.5 Present
Move previously stacked notes to the exit slot where they can be collected.
7.7.6 Learn Bills
Learn bill parameters (size and singularity) or enter them manually. Presentation
order can be also changed from this menu.
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Current bill sizes, singularities and presentation order are shown on the screen
for all configured cassette types.
To learn bill parameters automatically select desired cassette type or select “All
Cassettes”. Uninstalled cassette types are skipped; for installed cassette types you will
be asked for number of bills to pick (by default 40 for stacking dispensers and 70 for
spray dispensers).
To enter bill parameters manually select appropriate menu item. You will be
asked for size and singularity values for all configured cassette types; you can press
Enter to keep current values which you don’t want to change.
New bill sizes, singularities and bill presentation order will be displayed on the
screen but not saved until you exit the Learn Bills menu. On exit a prompt will displayed
to confirm saving of modified parameters.
7.7.7 Cassette Status
Display type and state of each cassette installed in each pick module.
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Cassette can be in one of the following states:
•
•
•
•
•
•
OK – Cassette installed and is not low on bills.
Low – Cassette installed but is low on bills.
Empty – Pick failure condition was detected while cassette was low on bills.
Fatal – Too many notes were rejected, pick failures occurred or dispenser was
unable to learn bill parameters for this cassette type.
Disabled – Cassette position is disabled.
Not Installed – No cassette installed in the pick module.
7.7.8 Sensor/Switch Status
Display state of all available dispenser sensors.
7.7.9 Sensor Analogue Readings
Like the Sensor/Switch State test, but sensor analogue values are returned
instead of clear/blocked state. The test is only available for spray dispensers.
7.7.10 Sensor Blocked Thresholds
Like the Sensor/Switch State test, but sensor threshold values are returned
instead of clear/blocked state. The test is only available for spray dispensers.
7.7.11 Reset
Clear Sensor/Switch FATAL condition preventing sensor state from reading
properly. The test is only available for spray dispensers.
7.7.12 Self Test
Pick one bill from each cassette installed and move them to the purge bin. Exit
Shutter (on stacking dispensers) or Divert Gate (on spray dispensers) is also exercised.
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7.7.13 Main Motor Test
Run main transport drive motor for several seconds.
7.7.14 Exit Shutter Test
Open exit shutter and verify shutter sensors indicate opened; then close the
shutter and verify shutter sensors indicate closed.
7.7.15 Divert Gate Test
Open divert gate and verify gate sensors indicate opened; then close the gate and
verify gate sensors indicate closed.
7.7.16 Presenter Bill Drive Test
Run presenter bill drive in two speeds (fast and slow) in forward and backward
directions.
7.7.17 Presenter Clamp Test
Move presenter clamp to home position if it’s not at home; then move it to the
present position and back to the home position.
On P86 dispensers the bill alignment mechanism also checked. It is moved to
home position if it’s not at home; then it’s moved to the smallest bill position and back
to the home position.
7.7.18 Pick Valve
Prompt the user to select pick module to be exercised and then activate main
motor and pick valve of selected module for ten seconds.
NOTE: All currency cassettes should be removed before this test.
NOTE: No feedback is provided for this test. Check state of the pick valve yourself.
7.7.19 Run To Run Sequence 1
Perform the following tests in sequence:
• Clear
• Presenter Clamp
• Presenter Bill Drive
• Exit Shutter or Divert Gate
• Self Test
• Dispense (skipped in Safe Mode)
• Clear
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7.7.20 Run To Run Sequence 2
Perform the following tests in sequence:
• Clear
• Dispense (skipped in Safe Mode)
• Clear
7.7.21 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.8
User Manual
Envelope Depositories
ATMdesk supports the following depositories:
•
•
•
•
SDC PPD Envelope Depository and Dispenser (dual processor)
SDC PPD Envelope Depository and Dispenser (single processor)
SDC P86 (PPD-EDO) Envelope Depository and Dispenser
USB Envelope Depository and Dispenser
If Envelope Dispenser is present (as separate option or as integral part of the
depository), Envelope Dispenser tests will be offered in a separate menu (see Sect.
[7.9]).
7.8.1 Deposit and Print Data
Open the shutter for 10 seconds and wait user to insert an envelope. Once
envelope is inserted the ASCII characters “LDTX” are printed on the envelope 20 times
and the envelope is transported to the depository bin.
NOTE: Serial Number is not incremented during this test.
7.8.2 Deposit and Print Serial Number
Open the shutter for 10 seconds and wait user to insert an envelope. Once
envelope is inserted four digits of serial number is printed on the envelope and the
envelope is transported to the depository bin.
NOTE: Serial Number is not incremented during this test.
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7.8.3 Clear to Bin
Drive the transport for 10 seconds to move any present envelope to the
depository bin.
7.8.4 Clear to Entry (USB Depository only)
Open the shutter and drive the transport for 10 seconds to move any present
envelope to the entry slot.
7.8.5 Clear Print Head (USB Depository only)
Exercise the depository’s print head cleaning mechanism.
7.8.6 Print and Return (USB Depository only)
Open the shutter for 10 seconds and wait user to insert an envelope. Once
envelope is inserted the text “TEST PRINT” is printed on the envelope and the envelope
is transported back to the entry slot.
7.8.7 Sensor Test (USB Depository only)
Report status of each of the device sensors.
7.8.8 Shutter Test
Open the shutter and verify shutter switch indicating opened; then close the
shutter and verify shutter switch indicating closed.
7.8.9 Increment Serial Number
Increment internally stored serial number by one.
NOTE: To verify serial number was successfully incremented perform the Deposit
and Print Serial Number test.
7.8.10 Run To Run Sequence 1
Perform the following tests in sequence:
• Clear Transport
• Shutter/Sensor Status
• Deposit And Print Serial Number
7.8.11 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.9
User Manual
Envelope Dispensers
7.9.1 Present
Present one envelope at the exit slot for removal.
7.9.2 Retract
Move the envelope from exit slot inside until it clears the exit sensor.
7.9.3 Sensor Status
Display state of following sensors:
• Bin low sensor
• Exit sensor
• Timing disk sensor
7.9.4 Anti Fish Solenoid (USB Envelope Dispenser only)
Activate device anti-fish solenoid.
7.9.5 Run To Run Sequence 1
Perform the following tests in sequence:
• Sensor Status
• Present
• Retract
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7.9.6 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.10 Customer Displays
NOTE: Customer Display menu is not available in ATMdesk/Repair.
7.10.1 Grid Test
Fill entire display with a rectangular grid. Press a key to return back to menu.
7.10.2 White/Red/Green/Blue Solid Test
Fill entire display with appropriate color. Press a key to return back to menu.
7.10.3 White/Red/Green/Blue Gradient Test
Fill entire display with stripes of increasing density, from black to 100% of the
appropriate color. Press a key to return back to menu.
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7.11 Operator Displays
7.11.1 Linearity Test
Fill entire display with ‘H’ character. Press a key to return back to menu.
7.11.2 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.12 Operator Keyboards
7.12.1 Key Detect
Wait user to press a key on operator keyboard and display key code and matrix
code of the key pressed. This test is run continuously and is stopped if no key is pressed
within 7 seconds.
MDATA byte represents matrix code (hardware position code) of the key pressed
(see figure for keyboard matrix layout):
Left
Right
16 Key Keypad
FDK
FDK
C1h
C2h
C3h
C4h
C5h
C6h
C9h
CAh
CBh
CCh
CDh
CEh
D1h
D2h
D3h
D4h
D5h
D6h
D9h
DAh
DBh
DCh
DDh
DEh
Matrix codes for Enhanced Operator Panel
00h
01h
02h
03h
04h
10h
11h
12h
13h
14h
20h
21h
22h
23h
24h
30h
31h
32h
33h
34h
Matrix codes for Basic Operator Panel
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7.12.2 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.13 Rear Indicators
7.13.1 Supervisor/In-Service/Error LED Test
Appropriate LED on the operator panel is turned ON for three seconds and then
turned OFF.
NOTE: No feedback is provided for these tests. Operator should manually check
LED state.
7.13.2 Slow/Fast Beep Tests
Emit slow/fast beep on the operator panel for three seconds.
NOTE: No feedback is provided for these tests. Operator should manually check
beeper sound.
7.13.3 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.14 Mode Switch (Supervisor/Normal)
ATMdesk supports the following Mode Switches:
•
•
SDC Mode Switch (SSPB)
USB Mode Switch (USB Misc I/F)
NOTE: Although SDC Mode Switch may be physically located on the Operator
Panel (BOP/EOP), it uses dedicated wire (not SDC bus) to connect itself to the ATM PC
Core (SSPB board). Due to this fact SDC Mode Switch menu is not available in
ATMdesk/Repair when testing EOP/BOP devices.
NOTE: If the ATM is equipped with Auto-Supervisor Feature, the switch is actually
replaced by an interlock operated when ATM cabinet is opened and closed. On such
ATMs, you will need to exercise the interlock instead of the switch itself.
7.14.1 Determine State
Report current state of the mode switch.
7.14.2 Toggle Detect
Wait up to 7 seconds for the user to toggle mode switch.
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7.15 Miscellaneous Interface – Indicators
ATMdesk supports the following Miscellaneous Interfaces:
•
•
•
•
SDC Misc I/F
PC Misc I/F (5670/5870)
USB Misc I/F
USB Mini Misc I/F (6622e)
NOTE: ATMdesk is unable to detect which components of the Misc I/F are actually
employed in a particular ATM. Therefore all 3 components (Alarms, Indicators and MEI)
are offered for testing.
time.
NOTE: Night Safe and Proximity Detector are not supported by ATMdesk at this
7.15.1 Facia Light Test
Illuminate fascia light for three seconds and then turn it OFF.
light.
NOTE: No feedback is provided for this test. Operator should manually check the
7.15.2 In-Service Indicator Test
Activate in-service indicator for three seconds and then deactivate it.
NOTE: No feedback is provided for this test. Operator should manually check the
indicator.
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7.15.3 Remote Status
Illuminate all three LEDs on the remote status indicator panel for three seconds
and then turn them OFF.
LEDs.
NOTE: No feedback is provided for this test. Operator should manually check the
7.15.4 Remote Relay
Activate and deactivate remote relay for three seconds.
relay.
NOTE: No feedback is provided for this test. Operator should manually check the
NOTE: In some ATMs the Remote Relay may be used to control safe door
electronic lock. Therefore the test requires that the user confirms his has access to the
inside of the safe by opening the safe door; this is monitored by the state of Safe Door
Alarm sensor. If the safe door was not opened before the test, the user will be given 20
seconds to do so before the test fails.
On ATMs where there’s no Alarm harness, safe door alarm sensor is always active
and therefore Remote Relay test is always enabled.
7.15.5 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.16 Miscellaneous Interface – Media Entry Indicators
ATMdesk supports the following Miscellaneous Interfaces:
•
•
•
•
SDC Misc I/F
PC Misc I/F (5670/5870)
USB Misc I/F
USB Mini Misc I/F (6622e)
NOTE: ATMdesk is unable to detect which components of the Misc I/F are actually
employed in a particular ATM. Therefore all 3 components (Alarms, Indicators and MEI)
are offered for testing.
time.
NOTE: Night Safe and Proximity Detector are not supported by ATMdesk at this
7.16.1 Set Speed
Setup blinking speed for all other MEI tests. Default speed is 1 Hz.
7.16.2 MEI Tests
For each possible MEI indicator a test is offered which blinks that MEI for three
seconds.
NOTE: ATMdesk is unable to detect which MEIs are actually employed in a
particular ATM. Therefore all possible MEIs (MCRW, Passbook, Statement, Receipt,
Depository and Cash) are offered for testing.
NOTE: No feedback is provided for this test. Operator should manually check the
indicator.
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7.16.3 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.17 Miscellaneous Interface – Alarms
ATMdesk supports the following Miscellaneous Interfaces:
•
•
•
•
SDC Misc I/F
PC Misc I/F (5670/5870)
USB Misc I/F
USB Mini Misc I/F (6622e)
NOTE: ATMdesk is unable to detect which components of the Misc I/F are actually
employed in a particular ATM. Therefore all 3 components (Alarms, Indicators and MEI)
are offered for testing.
time.
NOTE: Night Safe and Proximity Detector are not supported by ATMdesk at this
7.17.1 Alarms Sensors State
Report current status of all six alarm sensors.
7.17.2 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
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7.18 Touch Screens
ATMdesk supports the following Touch Screens:
•
•
•
•
RS232 Acoustic Wave ELO Touch Screen
USB Zytronic Touch Screen
USB GDS Touch Screen
USB GOP (UOP – USB Operator Panel) Touch Screen
7.18.1 Display Touch Coordinates
Wait user to touch the screen and display the point of touch as an asterisk on the
screen. This test is run continuously and is stopped if no touch is detected within 7
seconds.
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7.19 Barcode Readers
ATMdesk supports the following Barcode Readers:
•
RS232 SSI Barcode Reader
7.19.1 Scan Barcode
Wait user to scan a barcode the screen and display decoded barcode data and
barcode ID. This test is run continuously and is stopped if no barcode is detected within
7 seconds.
•
•
•
•
•
•
•
•
•
•
•
•
The following barcode types are recognized:
UPC-A/E/E1, EAN-8/13
Code 39, Code 32
Codabar
Code 128, ISBT 128
Code 93
Interleaved 2 of 5
Discrete 2 of 5, IATA
MSI Plessey
UCC/EAN-128
Bookland EAN
Trioptic Code 39
Coupon Code
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7.20 Bunch Note Acceptors (Glory)
Tests offered in this menu depend on the type and variant of the note acceptor
currently connected. ATMdesk supports the following note acceptors:
•
•
•
BNA1
o Glory UD-10 (early 5873)
o Glory UD-50 (later 5873)
o Glory UD-40 (5872 sidecar)
BNA2 (Glory UD-686)
BNA3 (Glory UD-700)
IMPORTANT: Most ATMs are equipped with BNA interlock, which disconnects
BNA power supply completely when safe door is opened and/or BNA is pulled out from
the safe. The interlock is typically located near BNA racks and must be closed manually
when safe door is opened and/or BNA is pulled out from the safe. Because all power is
disconnected by the interlock, the BNA will be effectively switched OFF and will not be
found by ATMdesk if interlock is not closed.
7.20.1 Identify
Display information about the device type and firmware version.
7.20.2 Accept
Enable the note acceptor for bills entry. A bunch of bills is expected to be
inserted within 15 seconds.
Recognized bills stay in the escrow; recognition results are displayed.
Unrecognized bills (if any) are automatically ejected and a prompt to take them is
displayed.
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7.20.3 Encash
Escrowed bills are moved into the deposit cassette.
7.20.4 Force Encash
All bills which may be left in transport (including escrow) are moved into the
deposit cassette.
7.20.5 Refund
Escrowed bills are ejected at refund slot and a prompt to take them is displayed.
7.20.6 Force Refund
All bills which may be left in transport (including escrow) are ejected at refund
slot and a prompt to take them is displayed.
7.20.7 Status Request
Status of the escrow unit (number of notes held and their denominations) is
displayed.
7.20.8 Report Definitions
List of currency denomination currently configured (enabled) in the BNA is
displayed.
7.20.9 List Templates
List of currency templates currently present (loaded) in the BNA is displayed.
NOTE: This test is only available for UD-686 and UD-700.
7.20.10
Shutter Test
The test opens the BNA shutter for 3 seconds and then closes it. The BNA MEI
indicator does not operate during this test.
NOTE: This test is only available for UD-686 and UD-700.
7.20.11
Retract
Notes must be in the escrow to run this test. The test refunds notes from the
escrow to the entry slot, waits for two seconds and retracts them to the capture bin. A
NOTES RETRACTED message is displayed if test is successful.
NOTE: This test is only available for UD-686 and UD-700.
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7.20.12
Force To Capture Bin
All bills which may be left in transport (including escrow) are moved into the
capture bin.
NOTE: This test is only available for UD-686 and UD-700.
7.20.13
Synchronize
Current PC time is stored into the BNA.
7.20.14
Sort To Front Cassette
Select front cassette as the destination deposit bin for encash.
NOTE: This test is only available for UD-50, UD-686 and UD-700.
7.20.15
Sort To Rear Cassette
Select rear cassette as the destination deposit bin for encash.
NOTE: This test is only available for UD-50, UD-686 and UD-700.
7.20.16
Run to Run Sequence
Perform the following tests in sequence:
• Status Request
• Accept
• Refund
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7.21 Global Bunch Note Acceptors/Recyclers (Fujitsu)
Tests offered in this menu depend on the type and variant of the note
acceptor/recycler currently connected.
Dispense related tests are only offered if the note acceptor currently connected
has recycling capability (GBRU).
7.21.1 Identify
Display information about the device type, its modules and firmware version.
7.21.2 Cassette Status
Display information about type (deposit/recycle), denomination and status of
each cassette installed.
7.21.3 Clear In
Reset the device and clear transport. All notes found in transport are moved to
reject area.
7.21.4 Accept
Enable the note acceptor for bills entry. A bunch of bills is expected to be
inserted within 15 seconds.
Recognized bills stay in the escrow; recognition results are displayed.
Unrecognized bills (if any) are automatically ejected and a prompt to take them is
displayed.
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7.21.5 Encash
Escrowed bills are moved into the recycle cassettes according to their
denominations. If no recycle cassette of necessary denomination is found, that bill is
moved into common deposit cassette.
7.21.6 Refund
Escrowed bills are ejected and a prompt to take them is displayed.
7.21.7 Status Request
Information about current state of each of the device sensors is displayed.
7.21.8 Report Definitions
Configured denomination table is displayed.
7.21.9 Deposit Run To Run Sequence 1
Perform the following tests in sequence:
• Status Request
• Accept
• Refund
7.21.10
Deposit Run To Run Sequence 2
Perform the following tests in sequence:
• Status Request
• Accept
• Encash
7.21.11
Set Notes
Set number of notes to be picked from each cassette type installed for future
Dispense and Stack tests. By default five notes are set for each cassette type.
7.21.12
Stack
Pick five notes (by default) from each cassette type installed and stack them in
escrow for presentation. Use Set Notes test to change number of notes to pick.
NOTE: If not yet done, you will be asked to toggle cash enable switch (ST switch
on the Main Upper PCB) to enable this operation.
7.21.13
Present
Move previously stacked notes to the exit slot where they can be collected.
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NOTE: If not yet done, you will be asked to toggle cash enable switch (ST switch
on the Main Upper PCB) to enable this operation.
7.21.14
Dispense
Dispense five notes (by default) from each cassette type installed, equivalent to
Stack and Present in one operation. Use Set Notes test to change number of notes to
dispense.
NOTE: If not yet done, you will be asked to toggle cash enable switch (ST switch
on the Main Upper PCB) to enable this operation.
7.21.15
Dispense Run To Run Sequence
Perform the following tests in sequence:
• Clear In
• Status Request
• Shutter Test
• Dispense
• Clear In
7.21.16
Shutter Test
Open shutter for several seconds then close it.
7.21.17
Test Cash Units
Picks one note from each physical cassette, move them to the shutter and then
returns them back to cassettes.
7.21.18
Guide Light Test
Flash the guide light on and off until a key is pressed.
7.21.19
Motor Test
Mechanical reset of the device and initialize mechanical parts.
7.21.20
Save Statistics
The test saves device statistics to floppy disk or USB flash.
NOTE: ATMdesk/Repair saves statistics information to the home folder
(C:\Users\<username>\SaveStatistics.dat).
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7.21.21
Save BV Info
The test saves Bill Validation information to floppy disk or USB flash.
NOTE: ATMdesk/Repair saves Bill Validation information to the home folder
(C:\Users\<username>\SaveBVInfo.dat).
7.21.22
Check BV Calibration
The test checks Bill Validator calibration. NCR BV Test Notes should be used for
this test.
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7.22 Cheque Processing Modules
Tests offered in this menu depend on the type and variant of the cheque
processing module currently connected. ATMdesk supports the following cheque
processors:
•
•
•
•
iTRAN 1000 (CPM2/CPM3/CPM4)
Scalable Cheque Processing Module (SCPM)
Scalable Deposit Module (SDM)
Sankyo IST-300 (USB DPM as found in NCR Account Services Terminal)
7.22.1 Identify
Display device information such as (depends on device type):
•
•
•
•
•
•
•
•
Device type (CPM2/CPM3/CPM4/SCPM/SDM/UDPM)
Infeed type
Bin module type and number of bins
Endorser Printer presence
Escrow/Rebunch Module (ERBM) presence
Serial numbers of various device modules
Hardware IDs of various device modules
Software IDs of various device modules
7.22.2 Scan Document
Enable the device for document entry. A document or bunch of documents is
expected to be inserted within 15 seconds.
If a document is already inside then for a single-cheque device it will be rescanned; for a multi-cheque device (SCPM or SDM with ERBM) more document(s) are
expected to be inserted.
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For SDM currency and value for each detected banknote will be displayed.
7.22.3 Eject
Open the shutter and move the document to the entry slot for removal. The
document is expected to be removed within 15 seconds.
For a multi-cheque device (SCPM or SDM with ERBM), all cheques currently
present in Infeed, Main Transport and Rebunch Module are ejected in that order. Every
presented document or bunch of documents is expected to be removed within 15
seconds.
Before ejecting from rebunch, one cheque is moved there from escrow (if escrow
is not empty). Please note that the eject test does not attempt to return all cheques
from escrow via rebunch due to uncertainty of remaining rebunch capacity. If you need
to return all cheques from the escrow, first perform REBUNCH test manually until
escrow is empty or rebunch is full.
7.22.4 Endorse
The cheque from the transport (or one cheque from the escrow for SCPM or SDM
with ERBM) is printed with “ABCD…WXYZ” on the rear.
For CPM2/3/4 the cheque then remains in the transport; for SCPM and SDM it is
moved to capture bin 1.
This test is not offered for UDPM.
7.22.5 Capture To Bin 1
Move the document from the transport to the main bin. It is the only bin (for
open bin module), stacking bin (for stacking bin module) or the largest bin (for
powered pocket bin module).
For a multi-cheque device (SCPM with ERBM), one cheque from Main Transport,
Escrow or Infeed is captured by trying the modules in that order; operation stops as
soon as first cheque is captured.
For SDM one cheque from Escrow is captured.
Please note that the capture test does not attempt to capture all cheques from
anywhere in the transport. If you need to do so, perform CLEAR test.
7.22.6 Capture To Bin 2
Same as Capture To Bin 1, but moves the document to the reject bin. This test is
only offered for stacking and powered pocket bin modules.
7.22.7 Capture To Bin 3
Same as Capture To Bin 1, but moves the document to the auxiliary bin. This test
is only offered for three-bin powered pocket bin modules.
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7.22.8 Capture To Retract Bin 1
Same as Capture To Bin 1, but moves the document to the retract bin 1. This test
is only offered for SDM.
7.22.9 Capture To Retract Bin 2
Same as Capture To Bin 1, but moves the document to the retract bin 2. This test
is only offered for SDM.
7.22.10
Rebunch
Move one document from the escrow to the rebunch. This test is only offered for
multi-cheque device (SCPM or SDM with ERBM).
7.22.11
Clear
Move the all documents from anywhere in the transport to the reject bin (bin 2),
if present, otherwise to bin 1. For SDM documents will be transported to retract bin 1.
For a multi-cheque device (SCPM or SDM with ERBM), all cheques from Main
Transport, Escrow and Infeed are captured in that order.
For SCPM (but not SDM) cheques already stacked in the rebunch cannot be
captured; if the rebunch is not empty, the test will fail after clearing all other transport
areas. If you need to clear cheques from rebunch, perform EJECT test.
For SDM cheques from rebunch are first moved to escrow via infeed and then
cleared from there.
7.22.12
Sensor Status
Display current status of device sensors.
7.22.13
Read Front Image
Read scanned image data of the front side of the document and display picture
on the screen for up to 10 seconds or until a key is pressed.
The picture is displayed as 256-level grayscale by ATMdesk/Repair and as 16-level
grayscale by ATMdesk/Field. Please note that displaying color image (produced by the
SCPM and SDM) is not supported by ATMdesk at this time.
For a multi-cheque device (SCPM or SDM with ERBM), the image of the last
scanned cheque is displayed.
Please note than orientation detection is not performed, mis-oriented documents
are not rotated and the image is displayed exactly as inserted and scanned.
7.22.14
Read Rear Image
Same as Read Front Image but reads and displays rear side of the document.
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7.22.15
Read MICR Codeline
Read scanned magnetic data and perform codeline recognition. For each
character the recognition confidence level is also displayed (‘9’ – best quality, ‘0’ –
worst quality). Unrecognized characters are shown as ‘-’.
Only E13B font is supported by ATMdesk at this time.
Please note that codeline recognition is done in software and therefore decoding
results and misread ratio produced by ATMdesk may differ from what would be
produced by ATM software.
Please also note that ATMdesk makes no attempt to compensate for poor quality
MICR data or mis-oriented cheques by applying any OCR-related technologies. Doing so
would simply conceal possibly malfunctioning MICR hardware.
7.22.16
Reset
Re-initialize device; this is also known as “Device Integrity Test”.
7.22.17
IBVM Reset/Integrity
Re-initialize IBVM module. This test is only offered on SDM.
7.22.18
ERBM Reset/Integrity
Re-initialize ERMB module. This test is only offered on SCPM or SDM with ERBM.
7.22.19
SBIN Reset/Integrity
Re-initialize Stacking Bin module. This test is only offered on SCPM or SDM with
Stacking Bin.
7.22.20
Shutter Test
Exercise facia shutter by trying to open and close it.
7.22.21
Deskew Cycle Test
Exercise deskew mechanism. This test does not report any errors and requires
visual observation.
7.22.22
Endorser Cycle Test
Exercise endorser mechanism. This test does not report any errors and requires
visual observation.
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7.22.23
Solenoid Test
Exercise transport solenoids. This test does not report any errors and requires
visual observation.
7.22.24
Transport Motor Test
Exercise transport motors. This test does not report any errors and requires visual
observation.
7.22.25
Feeder Cycle Test
Exercise feeder mechanism. This test is only offered on SCPM or SDM with bunch
feed.
7.22.26
List BV Templates
Display currency templates loaded into bill validator. This test is only offered on
SDM.
7.22.27
Run To Run Sequence
Perform the following tests in sequence:
• Scan Document
• Read Front Image
• Read Rear Image
• Read MICR Codeline
• Eject
• Clear
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8
User Manual
Logs and Tallies Menu
Logs and Tallies Menu provides access to ATM Error Logs and Device Tallies
maintained by the ATM Platform (S4i or APTRA).
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User Manual
View Error Logs
Error Logs menu allows ATM Error Logs to be examined.
Depending on the ATM Platform, the following logs are available:
S4i (OS/2-based):
• Hardware Logs
• Communications Logs
• Processor and System Logs
APTRA (Windows based):
• Hardware Logs
• Communications Logs
• Software Logs
Hardware logs can be filtered by service (device) name. You can browse complete
log (all devices) or only records for selected device.
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All logs are displayed in a similar manner:
You have an option to print log content:
NOTE: To save log content to a file instead of paper hardcopy you can use “SAVE
TO DISK” virtual printer option. The output will be then saved to a file on the floppy disk
or USB flash.
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View Tallies
View Tallies menu allows ATM Device Tallies to be examined.
The tallies are displayed in two columns.
First column displays tallies maintained by the ATM Platform (APTRA/S4i). Second
column displays tallies accumulated by ATMdesk during current session.
NOTE: ATMdesk own tallies accumulated during current session are volatile: they
are not saved between sessions, nor they added to ATM’s tallies maintained by the ATM
Platform.
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You have an option to print tallies:
NOTE: To save tallies to a file instead of paper hardcopy you can use “SAVE TO
DISK” virtual printer option. The output will be then saved to a file on the floppy disk or
USB flash.
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Clear Error Logs and Tallies
Clear Error Logs and Clear Tallies menus allow clearing selectively one of the
ATM’s Error Logs or Device’s Tallies. This will clear appropriate information maintained
by the ATM platform (Aptra/S4i).
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Troubleshooting
If you encounter a problem with ATMdesk, please proceed as follows:
1) Please check our website www.atmdesk.com and make sure you are using the
latest version of ATMdesk. Your problem may already have been fixed there.
2) If the problem persists using the latest version, please contact ATMdesk
Support Team (mail to [email protected]). Please provide internal
ATMdesk debug logs along with your request to speed up our feedback. We
will be unable to investigate your case without the logs and we will ask for
them anyway before going any further.
•
For ATMdesk/Field, as well as for ATMdesk/Xpress, debug logs can be
saved to the floppy or USB disk using “DUMP DEBUG” function (see [4]).
•
For ATMdesk/Repair debug logs are on your HDD. Please use “DUMP
DEBUG” function (see [4]); the full path to the log file will be displayed.
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