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OWNER’S MANUAL
This product is covered by one or more of the following US patent
US D692, 524 S
CONTENTS
INTRODUCTION
CUSTOMER SUPPORT
IMPORTANT NOTES
SPECIFICATIONS
INSTALLATION
CARTRIDGE REPLACEMENT
LIMITED WARRANTY
WARRANTY SERVICE
INTRODUCTION
Congratulations on your purchase of the HARDLESS NG.
Hardless brings you the next generation in water purification.
You and your family will now enjoy healthier cleaner water
from every tap in the house.
Inside the box you will find your Hardless filter, the adapters,
flat seals, this users manual, and your registration form.
CUSTOMER SUPPORT
Please read the instructions in this manual carefully. After
studying the manual, if you have any questions concerning the
installation of your Hardless system, please call (650) 739-8240
M-TH 8am to 6pm and Fri 8am to 3pm Pacific Standard Time.
You can also email us at [email protected].
Information can also be accessed at our website;
www.gry-wt.com
IMPORTANT NOTES
The installation of your Hardless Water Purifier must comply
with federal, provincial, state, municipal and local laws
and regulations.
The warranty is only in effect if the Hardless is installed by
a licensed plumber or a GRY Authorized Agent.
You will hear a whistle from your Hardless to let you know that
it is time to replace the cartridge. This will be anywhere from 6
months to a year depending on your water usage. Please only
use our cartridges as we cannot guarantee the water quality
with other cartridges, and using a different manufacturer’s
cartridge will invalidate the warranty.
The drainage handle needs to be opened once a month
(for 30 seconds) to wash and clean the system.
Do not use water that is microbiologically unsafe or of unknown
quality without adequate disinfection before or after the system.
SPECIFICATIONS
Hardless NG Whole House Water Purifier
Height: 9.5” (24cm)
Installation width: 6.3” (16cm)
Upper installation width (gap between pipes); 4.3“ (11cm)
Minimum distance from the wall during installation: 3.15” (8cm)
Working pressures: Standard distribution network pressures
in the target country
Flow: Up to 1,250 gal per hour (up to 5m3 per hour)
Entry/Exit screw threads: ¾” and/or 1” BSPT
Hardless cartridge replacement: once or twice a year
Absolute filtering level: 1-50 micron
INSTALLATION
The product is installed in the water entrance to the building
(after the water meter):
1.
2.
3.
4.
5.
6.
7.
8.
9.
The filter dome (upper part)
Coupling dome to the internal lid
Internal lid
Scale handling cartridge
Stainless steel screen
Product bottom (lower part)
Two product locking rings (entry and exit locking)
1" water mains
2 diameter changers for pipe screwing
(for water entry and exit)
10. 3/4" water piping
11. Drainage handle
12. Flow direction
13. Flat seal (not shown)
To Install
Verify the size of the water piping thread on which the filter will
be installed.
Adjust the entry and exit of the lower body (part #6) according to
the piping size. If the pipe is 1" (#8) you may connect directly.
If the pipe is 3/4" (#10) you need to use a size adapter (part #9).
You will also need to use the flat seals (#13) when using
the size adaptor.
The thread needs to be covered by a thread sealant for use with
drinking water before making the connection (teflon tape).
Slowly and carefully slide on the two closing rings (part #7)
onto the building's water pipes (#8).
The direction of flow of water should be from the city line
to the building.
Verify the flow direction (#12) of the water in the filter housing (part
#6) according to the arrows stamped on the upper part of the entry
and exit pointing at the direction of the building.
Pay attention!!! The flow is from right to left as seen in the
drawing below.
Screw the pipe on the entry and flush the product by opening the
drainage handle (#11) for 30 seconds.
Flow direction
Catridge replacement.
Close the main tap ahead of the filter.
To open the cap (part #1), carefully slide the opening rings (part #7).
Remove part #1.
Open the drain (part #11) to release pressure.
Turn the internal lid (part #2) with a slight turn to the left.
Close the drain (part #11) and open the main water tap for only
one second, after which the internal lid will move up easily.
The scale treatment cartridge is changed (part #4) and the filter
is closed in reverse order.
Last, open the drainage handle (part #11) for 30 seconds
and then close
HARDLESS LIMITED WARRANTY
WHAT DOES THE WARRANTY COVER?
G.R.Y Water Treatment LLC (“G.R.Y”) warrants to the end user
(“Customer”) that all parts of Hardless™ (the “Product”) is free
from defects in material and workmanship for a period of 8 years
from the date of original purchase (the “Warranty Period”). This
Limited Warranty is made to the original Customer and shall be
effective from date of original purchase as shown on Customer’s
receipt. Dated proof of purchase such as the Customer’s receipt is
required to establish warranty eligibility.
The Product will be considered as defective if the defect materially
impairs its performance or value to the original Consumer under
normal installation, use and service. In the event the Product is
found to be defective in material, workmanship or not in conformity
with any express warranty for a specific purpose, during the
Warranty Period, G.R.Y. will repair or, at its option, replace the
Product with the same and comparable item; labor is not covered
and should be paid by the Customer.
EXCEPT WHERE PROHIBITED BY LAW, THIS WARRANTY
IS EXCLUSIVE AND IS INLIEU OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TREATMENT OF CERTAIN WATER OR
THOSE ARISING FROM A COURSE OF DEALING, CUSTOM OR
USAGE OF TRADE, EXCEPT FOR TITLE AND AGAINST PATENT
INFRINGEMENT. AND HEREBY EXPRESSLY DISCLAIMS ALL
OTHER SUCH WARRANTIES.
G.R.Y. SHALL HAVE NO LIABILITY TO THE ORIGINAL
CUSTOMER OR ANY OTHER PERSON FOR CONSEQUENTIAL,
INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT OR PUNITIVE
DAMAGES ARISING FROM ANY DEFECT BASED UPON
BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE,
STRICT TORT OR ANY OTHER LEGAL THEORY. IN PARTICULAR,
AND WITHOUT LIMITATION, G.R.Y. SHALL NOT BE LIABLE FOR
PERSONAL INJURY OR DEATH, PROPERTY DAMAGE, LOST
PROFITS OR OTHER ECONOMIC INJURY, NOR UPON ANY CLAIM
BASED ON ALLEGED NEGLIGENT DESIGN OR MANUFACTURE
OF ANY GOODS, OR THE OMISSION OF ANY WARNINGS WITH
RESPECT THERETO. Some states or provinces do not allow
limitations or exclusion of incidental or consequential damages,
so the above limitation may not apply to you.
WHAT DOES THIS WARRANTY NOT COVER?
This warranty does not cover:
1. Use not in accordance with the instructions in the Hardless™
owner’s manual, including instructions for maintenance.
2. Damage-due to neglect, abuse, misuse,
improper installation or mishandling.
3. Water network interuptions or non-standard pressure.
(In such cases we recommend to install a
pressure-reduction device).
4. Damage resulting from installation not performed by a
qualified professional plumber.
5. Damage resulting from alteration, improper maintenance or
repair other than G.R.Y authorized agent or qualified
professional plumber.
6. Damage due to acts of nature including but not limited to,
lightening, wind, flood or earthquake, fire or freezing.
7. Damage due to accident.
8. Shipping costs for replacements.
9. Labor charges for installation or for removal and reinstallation
of the product for servicing and normal wear parts.
HOW CAN THE CUSTOMER GET WARRANTY SERVICE?
If the Product is found to be defective during the Limited Warranty, the
Customer should timely notify G.R.Y. of the claimed defect via email at
[email protected] or via telephone at 650-739-8420 weekdays
between 8 AM and 5 PM Pacific time BEFORE you return anything.
Then return the claimed defective product, prepaid standard freight, to
G.R.Y Water Treatment LLC, Returns Services, 1702-L Meridian Avenue
#186, San Jose, California 95125 together with a copy of a sales receipt
and a brief description of the product defect. Expedited freight options
are available at Customer expense.
This Limited Warranty is applicable in the United States and Canada.