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® SoundPoint IP 500/501 SIP User Guide SoundPoint® IP 500/501 SIP 2.0 Sel Conference Transfer Del Call Lists Speed Dia l 1 Time & D ate 2 ABC 4 Redial 7 PQRS * JKL 8 TUV 0 OPER Voice Ma il DEF 5 GHI Menu 3 6 MNO Do Not Dis turb 9 WXYZ # Hold August, 2006 USER GUIDE Forward Contents Introduction ............................................... 1 Parts List ................................................... 1 Installing SoundPoint® IP 500/501 SIP .......... 2 Connecting Network and Power Source ................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base.................................................................3 Features .................................................... 4 Key Descriptions ......................................... 5 Using SoundPoint® IP 500/501 SIP ............... 6 Placing a Call ........................................................................6 Answering a Call ....................................................................7 Call Hold and Resume ...........................................................7 Multiple Calls on Hold ............................................................7 Microphone Mute ...................................................................7 General Key Use ...................................................................8 Local Conferencing ................................................................8 Splitting a Conference ...........................................................8 Transferring a Call .................................................................9 Call Timer...............................................................................9 Ending a Call .........................................................................9 Redial...................................................................................10 Call Forwarding....................................................................10 Volume Adjustment ..............................................................10 Do Not Disturb ..................................................................... 11 Time and Date ..................................................................... 11 Headset Memory Mode ....................................................... 11 Display Contrast .................................................................. 11 Ring Type.............................................................................12 Call Lists ..............................................................................12 Contact Directory .................................................................12 Speed Dial ...........................................................................13 Multiple Lines .......................................................................14 Multiple Keys Per Line .........................................................14 Multiple Call Appearances ...................................................15 Shared Lines........................................................................15 Voicemail .............................................................................16 Distinctive Ringing / Call Treatment .....................................16 Multilingual Support (Localization) .......................................17 Phone Reboot ......................................................................17 Optional Features ..................................... 18 Text Messaging ....................................................................18 Presence / Status / Buddy Lists ...........................................18 Troubleshooting ........................................ 20 Safety and Compliance ............................... 21 Part 15 Rules .......................................................................21 Class B Digital Device or Peripheral ....................................21 Modifications ........................................................................22 Installation Instructions ........................................................22 Plug Acts as Disconnect Device ..........................................22 Industry Canada (IC) ...........................................................22 CE and VCCI Mark ..............................................................22 Polycom Limited Warranty and Limitation Liability .............................. 22 Exclusions ................................................ 23 Warranty Exclusive .................................... 23 Service Agreements................................... 23 Limitations of Liability ............................... 24 Disclaimer ................................................ 24 Governing Law ......................................... 24 Copyright Notice ....................................... 24 Introduction Thank you for choosing the SoundPoint® IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint® IP 500/501 SIP phone. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up and use the SoundPoint® IP 500/501 SIP phone. Parts List The following items are included in your SoundPoint® IP 500/501 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator. Polycom SoundPoint® IP 500/501 SIP Power Adapter (specification varies according to country) Sel Sel Del Directories Services Menu Call Lists Conference 1 4 GHI Transfer GHI Redial 77 PQRS 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 99 TUV WXYZ PQRS TUV WXYZ * 0 # OPER OPER Messages Do Not Disturb For SoundPoint® 301, the power adapter is not included in the PoE bundle. See your system administrator if you require one. Hold Handset & Handset Cord Phone Base Quick Start Guide Network / Power Cable 1 Installing SoundPoint® IP 500/501 SIP The SoundPoint® IP 500/501 SIP User Guide includes regulatory compliance information that your system administrator should review can also be found at http://www.polycom.com. This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint® IP 500/501 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator. Connecting Network and Power Source AC Power Option Connect the keyed end of the supplied Network Cable to the LAN jack on the phone, and connect the shorter end to the Network (LAN) port. Connect the DC plug of the AC wall adapter into the supplied LAN cable as shown. LAN Power over Ethernet (PoE) Option Using an Inline Power Cable (optional accessory from Polycom), the phone can be alternately powered from a Power over Ethernet (PoE) compliant switch or hub. Inline Power Cables exist for both IEEE 802.3af and Cisco pre-standard PoE options. Plug the keyed end of the Inline Power Cable into the LAN jack on the phone and the other end to an available port on the POE switch or hub. Cisco™Catalyst™ In-Line Power Switch LAN PC PC HEADSET HANDSET HEADSET HANDSET Cisco™ In-Line Power Cable (Part No. 2200-11014-002 Rev A) IEEE 802.3af compliant In-Line Power switch OR IEEE 802.3af In-Line Power Cable (Part No. 2200-11077-002 Rev A) 2 Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. (Optional) For information on headsets, please visit www.polycom.com and choose the Support link. LAN PC HEADSET HANDSET Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown. 2. Align the two protrusions on the bracket with their corresponding holes in the phone and snap them together to lock the base to the phone. 3 Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Display Control Keys Speakerphone Microphone Mute Use the arrow keys to scroll through the displayed information. Use the Sel key to select a field of displayed data and the Del key to delete it. Sel Sel Headset Del Directories Feature Keys Services Access important features using these keys. Call Lists Menu 1 Conference 4 GHI Transfer GHI 77 Redial Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applications. 2 ABC 3 DEF ABC DEF JKL 5 MNO JKL MNO 88 Do Not Disturb 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Hold The screen will display labels for these keys, to identify their contextsensitive functions. Hold OPER Volume Keys Use these to adjust the volume of the handset, headset, speaker, and ringer. Hookswitch Indicator This will alert you to incoming calls, new Sel messages, and other Sel events. Speaker For ringer and hands-free audio output. Soft Keys Messages Del Directories Graphic Display Services Call Lists 1 Conference 4 GHI Transfer Redial 2 ABC 3 DEF ABC DEF JKL 5 MNO 6 GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 Menu Shows information about Messagescalls, messages, soft keys, time, date, Do Not Disturb and other relevant data. Hold OPER Hands-free Microphone This works best when the phone is placed on a hard, flat surface. 4 Key Descriptions Feature Key Description Allows for hands-free communication during calls. Sel Sel Sel Sel Sel Sel Mutes audio transmission locally during calls. Directories Directories Directories Services Services Sel Services Sel Call Lists DirectoriesCall Lists Directories DirectoriesCall Lists Directories Directories Directories Conference Services Conference Services Services Del Services Services Conference Services Transfer Directories Call Lists Transfer Call Call Lists Lists Call Lists Sel Transfer Sel Call Lists Lists Call Redial Menu Redial Services Conference Conference Conference Conference Redial Conference Conference Messages Call Lists Transfer Transfer Transfer Transfer Del Transfer Sel Transfer Sel Do Not Disturb Redial Conference Redial Redial Redial Redial Redial 5 GHIMenu JKL 77 PQRS Directories Services 2 ABC ABC 5 JKL JKL 88 Call DEF Lists 3 DEF Conference 6 MNO Transfer MNO 99 TUV WXYZ TUV WXYZ 0 # OPER OPER Redial 88 Hold TUV Del 0 ABC 3 DEF 2 PQRS TUV TUV TUV TUV TUV TUV WXYZ WXYZ WXYZ WXYZ WXYZ WXYZ JKL MNO TUV WXYZ 0 OPER Select and Delete controls for options and text within local menus. Messages DEF MNO Do Not Disturb 99 Scrolling of lists and control of text/number entry on display. Sel Sel WXYZ 3 DEF DEF 5 6 GHI Messages JKL MNO Hold Dial 88 99 77 Pad PQRS TUV WXYZ Hold 0 # *Do Not Disturb OPER GHI ABC MNO MNO MNO MNO MNO OPERMNO OPERDEF WXYZ WXYZ Menu # Do Not Disturb 4 JKL JKL JKL JKL JKL JKL OPER WXYZ Access local and server features. OPER ABC DEF DEF DEF DEF DEF TUVDEF TUV MNO MNO Del OPERMenu Do Not Disturb 1 TUV GHI GHI GHI GHI GHI GHI MNO JKL JKL ABC PQRS ABC ABC ABC ABC PQRSABC PQRS DEF DEF Place/receive text and voice messages. WXYZ Messages JKL GHI GHI * Del Menu GHI MNO PQRS TUV Messages * ABC ABC TUV WXYZincoming calls to your Voice Mail (if CancelsPQRS ringing and directs Sel Sel OPER supported). # 6 JKL Sel Sel 2 3 1 1 ABC2 DEF3 1 2 3 Access to special services ABC (future DEFimplementation). 4 5ABC 6DEF GHI4 JKL5 Access to Missed, Received 4 Placed 5 andMNO 66 calls. GHI JKL MNO Messages Messages Messages Hold Messages 11 77GHI22 88JKL33 99MNO Messages Messages 1 2 3 TUV8 77ABC 9 ABC DEF WXYZ Hold Allows setupPQRS of7 a 3-way local conference. DEF 8 9 ABC DEF ABC DEF 88DEF 99 Menu Do Not DisturbHold ABC DEF WXYZ Do 7ABC Do Not Not Disturb Disturb PQRS TUV Do Not Disturb Do Not Disturb Do Not Disturb 44 *PQRS55 0TUV66 #WXYZ TransferGHI of current call toMNO third party. OPER 4 5 6 0 # GHI JKL MNO Messages JKL GHI JKL MNO *JKL GHI JKL MNO 0MNO 2 OPER 3 # GHI JKL MNO 1 * GHI OPER ABC DEF Hold 88 party 99from the phone. Hold Hold 777connected Dials last Hold Do Not Disturb Hold 8 9 Hold PQRS TUV WXYZ 7 8 9 PQRS TUV WXYZ PQRS TUV WXYZ PQRS TUV WXYZ 5 6 PQRS TUV WXYZ 4 PQRS TUV WXYZ JKL ##in# Hold state. 000 callMNO Places current ***GHI active OPER 0 OPER OPER 88 99 Hold OPER 77 OPER OPER PQRS Messages Sel Del ABC Sel 2 Hold Do NotABC Disturb Menu Menu Del Sel Menu Sel Del Del Del Del Messages Del Messages Messages Do Not Disturb MenuDo Not Disturb Menu Menu Del Do Not Disturb Menu Menu Menu OPER OPER OPER OPER OPER OPER Messages Sel Sel Hold Menu Do Not Disturb GHI ABC Access to local directories andDEFcall lists. GHI Do Not Disturb Menu Del 4 Line or Speed Dial keys. PQRS PQRS PQRS PQRS PQRS PQRS Transfer Menu Sel Sel Del Hold Redial Messages 1 Del conAllows users to place and receive calls through an optionally Del Sel Sel Sel Sel Sel Sel Del Sel Sel nected headset. Sel Sel Sel JKL MNO TUV WXYZ Del Hold Soft keys to select from various context-sensitive options. Menu Messages Volume keys to adjusts audio and ringer volume. Do Not Disturb General dialing and alphanumeric entry (incl. special characters). Hold OPER 5 Using SoundPoint® IP 500/501 SIP Placing a Call During a call, you can alternate between handset, headset, or hands-free modes by pressing the or keys, or picking up Directories Conference the handset. Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number. Services Using Hands-Free Speakerphone Mode: 1. With the handset on-hook, press any assigned line key, , or NewCall to obtain dial tone. 2. Dial the desired number. Call Lists Conference Directories 1 You also have the option to dial directly from the dial pad without first getting dial tone. Simply Call Lists My Status enter the number then lift the handset, press the Dial soft key, or press the or keys. Buddy Status 4 GHI GHI In all cases, the active call will appear on the Services My Status display showing call duration and destination. Services Conference Buddy Status Services Redial Hold * 5 TUV WXYZ 6 * 2 PQRS ABC 3 JKL MNO TUV DEF 1 4 2 3 ABC DEF ABC DEF 5 MNO JKL Do Not Disturb Buddy Status 6 My Status 99 Redial GHI JKL MNO 77 TUV 88 WXYZ PQRS GHI Redial PQRS TUV WXYZ * OPER 0 # 77 PQRS PQRS Hold OPER 6 * JKL MNOABC 1 2 88 99ABC TUV WXYZ 4 5 0GHI #JKL OPER 77 88 TUV GHI WXYZ JKL OPER * 3 DEF DEF 6 MNO M Do DEF Del DEF Sel 6 Menu MNO 99 WXYZ Del Messages 0 Menu Messages OPER Hold Do Not Distu MNO 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # OPER # PQRS Sel 1 MNO 2 88 99 ABC TUV WXYZ 4 5 0 GHI # JKL OPER 88 7 3 7 PQRS WX * OPER ABC 99 WX OPER PQRS andTUV To obtain the IP address of your phone, press Menu followed byABCStatus,DEFPlatform Phone.WXYZ Do Not Disturb OPER GHI JKL MNO The IP address is listed together My with other phone information. 4 5 6 Status Call Lists Messages # GHI Transfer 1 DEF MNO GHI PQRS Conference Directories ABC MN GHI 3 JKL 77 Sel Directories PQRS DEF JKL PQRS Redial Conference Directories RedialDel 2 ABC 6 MN TUV See also Headset Memory Mode. Services Buddy Status Call Lists 77 Redial DE 5 JKL 1 88 TUV 4 0GHI OPER 77 JKL PQRS My Status DE ABC GHI Buddy Status 3 ABC 4 Call Lists Directories Conference 1. With the optional headset connected, Services press any assigned line key, , or NewCall to obtain dial tone. Directories Conference Call Lists 2. Dial the desired number. 2 GHI My Status Redial Using the Headset: 1 Buddy Status Services Hold 1 4 HI Answering a Call Pick up the handset. Del Conference Directories Using Hands-Free Speakerphone Mode: Press or with the handset on hook Services Sel Menu press the line key ( ) opposite the Call Lists incoming call, or the Answer soft key . Incoming calls may be ignored Sel Messages 1 Buddy Status Using the Headset: My Status 2 3 ABC ABC GHI by pressing the Reject soft key or Do Not Disturb during ringing. NoteDel that Do Not Disturb stays Del active when the call is dropped and will Hold remain so until toggled off. Menu DEF JKL MNO Sel Pressing GHI JKL MNO Directories Conference Conference headset. If headDirectories an optionallyServices connected 77 88 99 set memory mode isServices enabled, pressing PQRS TUV WXYZ the Services line key ( Call Lists )Delwill do the same. PQRS TUV WXYZ OPER 1 1 22 33 Buddy Status ABC DEF on the display showing call duration and ABC DEF 1 2 3 destination. 4 5 6 My Status 4 5 Status BuddyMy Status 6 3 ABC MNO DEF GHI JKL GHI JKL MNO Directories Conference Redial RedialMy Status 7 8 4 5 7 8 6 77 PQRS 88TUV WXYZ 9999 6 Call Hold Services and Resume BuddyCall Status Lists ABC OPER DEF ABC DEF Menu ABC GHI GHI 2 ABC ABC 5 JKL JKL RS 77 TUV RS TUV 88 0 OPER OPER DEF Do Not Disturb MNO PQRS MNO PQRS MNO MNO TUV JKL WXYZ WXYZ Redial ABC WXYZ Redial Multiple Calls on Hold GHI TUV PQRS JKL MNO WXYZ TUV OPER OPER PQRSOPER TUV DEF JKL MNO GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ OPER OPER key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls. WXYZ OPER DEF GHI * 0 If multiple calls are on hold on a single line TUV Messages Menu Messages Not Disturb Messages Do NotDo Disturb Del Do Not Disturb MNO * 0 # * 773 0 88 # 99 *6 0 # Lists 99 Hold or the Hold soft During a call, Call press 1 2 key. The call Buddy willStatus be placed on hold and # will be indicated on the display. Press ABC this 5 My Status the Resume soft key to retrieve the call.4 WXYZ PQRSGHI Sel DEF JKLJKL Messages DEF WXYZ OPER Hold Hold Menu Hold Messages Do Not Disturb OPER 99 Hold # If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briefly, the first call on hold on that line key will be retrieved. Microphone Mute Sel You can still hear all other parties while Mute is enabled. During a call, press . The LED on the phone lights up and a flashing microphone on the display indicates that the other party Directories Conference (parties) cannot hear you. To turn off Microphone Mute, press again. Microphone Mute applies Services to all modes: handset, headset, and hands-free. 7 1 4 GHI My Status Del Directories Conference Menu Call Lists Buddy Status Del Menu * 0 # In all cases, the active call will appear Call Lists Sel DEF 4 5 6 will answer the call through Directories Conference Redial HI * Sel Using the Handset: 2 ABC 3 DEF ABC DEF 5 MNO JKL 6 Services Messages Call Lists Do Not Disturb Menu Menu Directories Directories Messages Messages Services Services 11 Conference Conference GeneralTransfer Key Use Transfer 22 ABCABC ABC ABC 33 DEFDEF Disturb DoDo NotNot Disturb DEF DEF 44 55 66 JKL MNO GHIGHI JKL MNO Sel To navigate Redial through menus and to enter data, these are useful tips: Redial 7 8 99 Hold 7 8 9 Hold 7 8 7 8 9 Sel 1. Use and to scroll through 5. To enter text using the dialpad, PQRS TUV WXYZ PQRS TUV WXYZ Hold Hold lists. Del In someSellists the ** and press the number keys one or more 00 ## OPER OPER keys can be used as “Page Up” and times. For example, for ‘A’ press “PageMenu Down”. ‘2’ and for ‘C’ press ‘222’. When Del 2. When menus Delhave submenus, use in text entry mode the display title Messages Sel generSel and toSel move one level down will show whether keys will 2 3 Menu Do Not Disturb or one level back up. ate numbers (1), upper-case (A) or BC DEF 3. Press MenuMessagesto exit from any lower-case (a) characters and the 5 6 Del KL 1 MNO 2 3 Del menu. 1/A/a soft key can change this. Do Not Disturb Del DEF Messages to exit from any 88 3 99 ABC DEF Menu 4. Press HoldConference Directories Menu UV 6 4 WXYZ5 directory. GHI JKL MNO Sel 0 DEF # Messages Messages Do Not Disturb Services MNO PER 7 99 Hold 1PQRS Menu 67 2TUV88 3WXYZ Do Not Disturb Do Not Disturb GHIGHI JKLJKL MNO MNO PQRS PQRS TUVTUV WXYZ WXYZ OPER OPER BC DEF KL MNO UV WXYZ ABC DEF JKL MNO PQRS TUV ABC WXYZ DEF MNO ABC OPER GHI PER DEF 0 6# * 5OPER 4WXYZ GHI 99 JKL GHI JKL PQRS WXYZ 77 TUV PQRS TUV # * 88 0 OPER OPER MNO Call Lists 1 MNO Hold Buddy Status Local Conferencing 99 Hold Hold WXYZ 2 3 ABC DEF ABC DEF GHI JKL You can createDirectories a conference with two other 4 parties 5 My Status # using the phone’s local conferencing feature. MNO 6 WXYZ GHI Services 1. Place to the first party. 7 17 2. Press Conference or the Confrnc softPQRS key to obtain a new line (the active GHI 4 call is Transfer placed on hold). GHI 3. Dial the phone number of the secPQRS Redial 7to ond party or use the arrow keys7 PQRS access speed dial numbers, missed, Hold placed, and received call lists. From one of these lists press the Dial soft key. PQRS aRedial call * * JKL MNO Del Directories Services Messages Do Not Disturb Menu Messages 88 4.3 When 99 the second party answers, Hold 1 2 2 TUV Do NotConfrnc Disturb press Conference or the soft key WXYZ TUV ABC ABC DEF WXYZ ABC DEF again to join all parties in the con# Transfer 4 5 0 6 ference, or press the Split soft key OPER OPER MNO GHI JKL MNO GHI TUV 88 WXYZ TUV WXYZ JKL 99 to put the first call on hold and PQRS keep Redial 7 the second call as theHoldactive call.7 PQRS A conference may Hold be created at any time OPER on hold (on the same line) by pressing the Join soft key. Ending the call on the conference originator’s phone will not end the conference, the other two parties can continue to talk Splitting a Conference When a conference has been established, a Split soft key is available. Pressing this key will split the conference into two calls on hold. 8 DEF ABC DEF 5 JKL MNO JKL MNO TUV 88 WXYZ TUV WXYZ 0 between # an active call and a call which*is 0 OPER 3 OPER OPER 6 99 # 3 Services Menu Call Lists 1 Transferring a Call Conference 2 DEF ABC Messages Sel Sel DEF Do Not Disturb 5 This 6 can be done as 4the transfer. soon asJKLthe ringback sound is heard GHI MNO PQRS TUV WXYZ or you can wait until theDelthird party 99 77answers88 and talk to them before PQRS TUV WXYZ OPER completing the transfer. Press the 0 key to# put the first Menu call on Split soft OPER hold and keep the second call as the ABC DEF Messages 2 3active call. Transfer ABC DEFmay be cancelled during estabDo Not Disturb JKL MNO 5lishment6 by pressing the Cancel soft key. The original call is resumed. JKL MNO GHI 1. During a call, press Transfer or the Trnsfer soft key (the active call is Redial placed Directories on hold). 2. Dial the number to which you want Servicesthe call or use the arrow to transfer keys to access speed dial numbers, Lists missed,Callplaced, and received call lists. From one of these lists press1 Conference the Dial soft key. JKL MNO Hold * 3. Press Transfer or the Trnsfer soft4 key again or hang up to completeGHI GHI 77 88 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER Redial 3 ABC Hold A blind transfer (without consultation) can also OPER # soft key. be supported by pressing0the Blind Call Timer Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display. Sel Sel Del Directories Services Menu Call Lists 1 Conference 4 GHI Ending a Call Transfer Sel 3 DEF ABC DEF JKL 5 MNO JKL MNO 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # Del OPER Conference Directories Replace the handset, or press if in Hands-free if in Headset Services Mode, or Directories Conference Mode. Messages Do Not Disturb 6 GHI PQRS Redial Press the EndCall soft key. OR 2 ABC 99 Hold S D Menu Call Lists Buddy Status My Status Redial Press Redial to dial the from your phone. 1 Services 4 GHI Call Lists GHI 2 3 Directories Conference ABC DEF ABC DEF 5 MNO Services JKL 77 My Status 88 99Press WXYZ To redial another previously dialed num0Status Buddy Sel OPER ber, press from the phone’s idle display, Redial Sel and press again to place the call. My Status OR * Del Del F Messages Services ABC 2 3 DEF Mes Directories Conference orABCCall Lists Hold DEF and select GHI JKL MNO DEF Lists and Placed Calls to scroll 4 5 6ABC 1 2 3 Buddy Status Services #through theGHIlist. JKL MNO 1 WXYZ Call OPER 77 PQRS Call Lists PQRS Buddy Status * Redial Menu Menu Messages 1 MNO TUV M Do Not Disturb 6 JKL TUV PQRS Buddy Status last call placed Call Lists PQRS Messages Directories Conference 9 My Status Redial ABC 884My Status 995 TUV WXYZ TUV GHI GHI Redial OPER PQRS 077 OPER WXYZ JKL DEF 6 1 99 4 GHI MNO 2 ABC JKL MNO TUV WXYZ ABC GHI 5 #8 8 PQRS TUV * OPER 0 4 # 4 Do No JKL WXYZ GHI JKL PQRS TUV H GHI DEF 77 PQRS 3 DEF PQRSMNO * 6 MNO WXYZ Directories Conference Services Call Lists Buddy Status My Status Redial Sel Sel Call Forwarding To turn callDelforwarding off: Calls may be forwarded to another extenDel sion as follows: 1. Press the Forward soft key from the phone’s idle display or press Menu and select Features and Forward... at any time. Messages 2. (Optional) If multiple lines are in use, Select which line to disable. Do Not Disturb 3. Press the Disable soft key. 1. Press the Forward soft key from the phone’s idle display or press Menu and select Features and DEF Forward...1at any ABC 2time. 3 Messages 2. (Optional) If multiple lines are in ABC DEF use, selectGHIwhich JKL line to MNO forward. 4 or5URL to6 forward Do Not Disturb 3. Enter a number GHI MNO all future calls to.JKL PQRS TUV WXYZ 4. Press the Enable 77 soft 88 key to99 confirm CallHold Forwarding. PQRS TUV WXYZ Idle display returns and the line indicator now displays the regular icon. Hold Call Forwarding is not available on shared lines. Idle display returns with 0 a moving # arrow on the line label to confirm OPER Call Forwarding enabled. * OPER VolumeSelAdjustment Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume. Del Sel To conform to regulatory requirements, handset and headset volume will return to a preset level after each call. Handsfree volume settings will be maintained across calls. Menu Messages Do Not Disturb Do Not Disturb to prevent the phone from Press Del ringing on incoming calls. A flashing icon and text on the display indicates that Do Not Disturb is on. Hold (Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your system administrator for further details. When Do Not Disturb is enabled for a particular line, this is indicated by a flashing “ X ” beside the line indicator on the display. Menu Calls received while Do Not Disturb is enabled are logged in the Missed Call list. Messages To turn off Do Not Disturb, press Do Not Disturb again. Hold 10 Del Conference Time and Date Forward Time and Date is clearly displayed on the ® Transfer SoundPoint IP 500/501 SIP phone. If the ABC DEF phone cannot obtain a time 1and date 2 from3 Call Lists the server, the display will flash. Contact ABC DEF GHI JKL MNO your system administrator if either time 4 5 or 6 Speed Dial date is incorrect. GHI JKL MNO Conference Directories PQRS YouRedial have control over the format 77 of 88 the 99 PQRS WXYZ Services display and can turn it off. SelectTUV options OPER which are right for you as follows:0 # TUV * Call Lists Sel WXYZ OPER 1 Buddy Status Headset Memory Mode 4 GHI My Status As an option, theDel headset can be permanently enabled. This is Redial especially useful Sel users. To do this: for regular headset 3 DEF 6 MNO MNO 99 3 WXYZ # DEF 5 MNO JKL Do Not Disturb 6 Repeat steps 1-3 and select Disable to turn Headset Memory Mode off. Sel Do Not Disturb Display Contrast MNO WXYZServices Del 99 3. Press the Ok or Cancel soft keys to accept or cancel changes. Menu 4. Press or the Exit soft key to return to the idle display. comfortable level: Hold WXYZCall Lists 3# Buddy Status DEF DEF Menu 1. Press . Select Settings, Basic, followed by Contrast. ABC DEF 2. Press theMessages Up or1Down soft 2 keys3 (or volume keys) to increase or ABC DEF GHI JKL MNO Do Not Disturb decrease the display contrast. 4 My Status MNO WXYZRedial 99 Hold WXYZ # ABC Messages * Del Directories 6 Conference To adjust the contrast on the display to a MNO 6 3 Hold Messages DEF WXYZ DEF MNO 2 GHI JKL calls MNO to or from this phone Subsequent TUV WXYZ PQRS using the headset 77 88 99 will activate a flashing Hold headset icon on the display. Pressing the PQRS TUV WXYZ line keysOPER 0or Answer # soft key to receive a call willOPER now connect to the user’s headset automatically. Menu 1. Press . 2. Select Settings followed by Basic, Preferences, Headset Memory. Messages Del 3. Use the up or down arrows and Select soft Do Notkey Disturbto enable Headset Memory Mode. Menu 4. Press to return to the Sel main menu. DEF 1. Press Menu . 2. Select Settings followed by Basic, Voice Mail Sel Preferences, Time & Date. 3. Select from Clock Date, Clock Do Not Disturb Time, Clock Order or Enable/DisDel able. 4. Scroll through the options via the Hold up and down arrow keys. 5. Press Select to confirm and Menu toABCreturnDEF directly to the idle display. Ring Type Directories Conference 5 Messages Do Not Disturb 6 GHI JKL MNO PQRS 77 TUV WXYZ PQRS 88 TUV WXYZ * OPER 0 # Sel Hold 99 Del OPER To change the incoming ring to a desired sound: Many ring types are available. You can select different rings to distinguish between Services lines or to have a different ring from your Call Lists neighbor’s phone. Buddy Status 1 4 GHI My Status GHI 2 ABC Menu . Select Settings 1. Press followed by Basic, Ring Type. Messages 2. (Optional) If multiple lines are 3 DEF ABC DEF JKL 5 MNO JKL MNO 6 11 Do Not Disturb See also Distinctive Ringing / Call Treatment. used, first select which line to change. Sel 3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring Del type. 4. Press Select to change to the selected ring type. 5. Press Menu or the Exit soft key to return to the idle display. 3 DEF If “Silent Ring” is selected, incoming calls can only be answered by pressing the Answer soft key. Messages DEF Sel Do Not Disturb 6 MNO MNO 99 Call Lists # Conference A local list of calls Directories missed, received, and placed is maintained by the phone (up to Services 100 for each). WXYZ WXYZ Hold Sel For additional choices, press More followed by: 4. Info to view information about the Menu Del call. 5. Save to store the contact to the Messages ABC DEF 1 Contact 2 Directory. 3 ABC to delete DEF 6. Clear the callMenu from list. Do Not Disturb GHI JKL MNO Press 4 DEF More 5 and Exit 6 soft keys to return to the display.MNO Messages GHI idle JKL Directories Press Conference or Call Lists followed by Missed, Received, or Placed Calls as deBuddy Status sired. Services Call information will be displayed. From this screen: Call Lists My Status 1. Choose Edit to amend the dial 1 string2 Buddy Status Redial if necessary. ABC GHI JKL 2. Choose Dial to return the call. Status Exit to return to the 4 3. My Choose previ- 5 GHI JKL ous menu. 3 77DEF To88 quickly99view respective Do Not Disturb call PQRS WXYZ 6 TUV lists from the idle display: 0 #for Placed Calls. Press *MNO OPER Calls. 88 99 Press for Received Hold Press for Missed Calls. ABC 77 Redial Directories PQRS TUV WXYZ Hold MNO OPER Sel PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Sel Sel Del Del Del Menu OPER Menu Directories Directories Services Directory Contact Del Messages Menu 2 placed, 3 In addition to a Services directory of 1missed, or reConference ABC 2DEF 2 3 3 *Limit depends on Server con1ABC Do Not Disturb ceived calls,Conference theConference phone can store1a local directory Do Not Disturb DEF 4 5 6 ABC DEF Transfer figuration. Contact your system of 200 or more contacts*. You GHI can 4 JKL add, 5MNO delete, 6 6 Transfer 5MNO Transfer 4inJKL Sel administrator for full details. GHI edit, dial,Redialor search for any 77contact this list 88 GHI 99 JKL MNO Hold Redial Redial key strokes. PQRS 7 7TUV 77 88WXYZ 88 99 99 Hold through just a few Hold Hold PQRS 0 PQRSTUV# TUVWXYZ WXYZ Hold * Hold OPER 0 To add or edit a contact: * *OPER 0 # # 3. Enter first and/or last name from OPER Del the keypad. Press the 1/A/a soft Directories 1. Press Conference and select Contact key to select between numeric and Directory. upper/lower case alphanumeric Services 2. Press Add to enter another contact modes. Press the Encoding soft key Menu into the phone’s database or highto access special characters in other Lists light anCallexisting entry then press ABC languages. DEF Messages Edit. ABC Services DEF ABC GHI JKL GHI JKL TUV PQRS DEF DEF MNO GHI PQRS ABC Messages Messages Do Not Disturb JKL MNO MNO WXYZ TUV PQRS WXYZ TUV WXYZ OPER OPER Buddy Status OPER 1 12 4 GHI My Status 2 3 ABC DEF 5 MNO JKL 6 Do Not Disturb 7. Press Save to confirm or Cancel to abandon the changes then press Exit to return to the idle display. 4. Enter the Contact number. This is a required field and it must be unique (not already in the directory). 5. Speed Dial Index, Ring Type and Divert Contact may be left blank. Sel 6. Use and toSel switch between Enabled and Disabled settings for the last four fields. Del Contacts can be easily added from Call Lists. See Call Lists for more information. Del To search contact: Menu Menu for a particular 3 1 6 4 DEF DEF MNO GHI 2 ABC ABC 5 JKL MNO GHI WXYZ 99 PQRS TUV WXYZ PQRS TUV # * OPER 77 JKL 88 0 OPER 1. Messages Press More andMessages then Search from the Directory menu. 3DoContact Do Not Disturb Not Disturb 2.DEF Using the dial pad, enter the first 6 few characters for First or Last MNO names. 99 Hold Hold 3. Press Search to search for contacts. 4. Successful matches can be dialed from the resulting screen. DEF MNO WXYZ WXYZ # Speed Dial Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index. Sel To change a Speed Dial assignment: Sel Directories 1. Press Conference and select Contact Directory. Scroll to the desired entry Services Directories and press Edit, OR press and hold a line key which Services alreadyCall has Listsa speed dial number Conference assigned to it. That contact in the Directories 1 directory will automatically be dis- Transfer Buddy Status Services Redial played, GHI Conference OR press and hold a line key which 1Hold My Status 4 is unassigned. ATransfer new empty entry in GHI 4 the directory will automatically be GHI PQRS Redial opened allowingRedial contact information 7 77 PQRS PQRS to be added. Del 2. If a speed dial index already exists, Sel delete it by using the then Del keys. Menu 3. If desired, enter a new speed dial Menu Messages Del index. 2 3 1 Do Not Disturb 4. PressDEFSave andDEFExit to return to the ABC ABC Menu Messages 6 2 idle display. 43 5 ABC 1 4 GHI 7 PQRS Hold To quickly view a complete list of assigned speed dial entries, press from the idle display. Dial directly from a selected number. Sel * * 2 3 ABC JKL JKL PQRS TUV DEF MNO MNO Messages IdleJKLdisplayMNO 88 now 99 be as shown:DoHoldNot Disturb 77could 2 3 PQRS TUV WXYZDo Not Disturb ABC ABC 5 JKL 5 DEF DEF JKL 6 MNO 88 99 JKL TUV MNO 88 TUV TUV 0 OPER OPER WXYZ 6 * MNO 0# # Directories # OPER 99 WXYZ OPER 0 OPER WXYZ WXYZ TUVWXYZ Hold Hold Sel Sel Del OPERServices Menu To dial a number assigned to a line key, 2 3 simply press the line1 key directly opposite 5 6 4 the number on the display. Call Lists ABC Conference ABC DEF DEF GHI JKL MNO GHI JKL MNO Messages Do Not Disturb Transfer Redial Del Menu GHI GHI DEF 13 77 88 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # OPER Hold Multiple Lines Your SoundPoint® IP 500/501 SIP can support up to three lines, each associated with its own line key. Lines can be configured for private or shared lines. Typically, the top-most line key is reserved for the principal Directory Number (DN) of the phone. Depending on how your phone is configured, the display could resemble one of the screens shown: Sel Sel Del Directories Services Menu Call Lists Conference 1 4 GHI Transfer GHI Redial 77 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Messages Do Not Disturb Hold Sel Sel OPER Del Directories Services Menu Call Lists Conference 1 4 GHI Transfer Multiple Keys Per Line Redial Each line on the phone can be configured to have more than one line key associated with it. If this is the case, the display could look something like this: Incoming calls to this line will be distributed evenly among the available keys. Similarly, outgoing calls will be distributed. 2 ABC ABC 5 3 DEF DEF 6 JKL MNO GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 Messages Do Not Disturb Hold OPER Sel Sel Del Directories Services Menu Call Lists Conference 1 4 GHI Transfer GHI Redial 14 77 2 ABC 3 DEF ABC DEF 5 JKL MNO JKL MNO 88 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # OPER Messages Do Not Disturb Hold es ce d Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second figure shows an incoming call from extension Sel 9305. To answer this incoming call, put the original call on Hold or press the key. Soft key labels are updated on the Deldisplay to enable the user to: Services Menu Call Lists Conference JKL MNO PQRS TUV WXYZ 1 4 GHI Transfer Redial DEF GHI Del Directories GHI 1. Answer the incoming call. Menu 2. Reject the incoming call. Messages 3.1 Forward to another 2 the 3 incoming callDo Not Disturb ABC DEF extension. 5 6 4 Answering call places the GHI JKLthe incoming MNO original 77 on88Hold99and refreshes theHoldsoft key TUV WXYZ labelsPQRSas indicated (last figure). 0 # * A user canOPERalso place another outbound call on the same first line. Press Hold during the first call and press NewCall to obtain dial tone for a second call. ABC Sel Sel 77 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # 2 3 Directories OPER Messages Do Not Disturb Sel Sel Hold Del Services Menu Call Lists Conference 1 4 GHI Transfer OPER GHI Redial 77 ABC DEF ABC DEF 5 JKL MNO JKL MNO 88 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Directories OPER Messages Do Not Disturb Sel Sel Hold Del Services Menu Call Lists Conference 1 4 GHI Transfer GHI Shared Lines Redial * The phone supports shared lines . A shared line is indicated by a different line icon. In the figure, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. 77 2 ABC 3 DEF ABC DEF JKL 5 MNO JKL MNO 88 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Messages Do Not Disturb Hold OPER Sel Sel If a shared line is in use on one of the phones, it may be unavailable on the other one. The shared line icon changes to a moving icon when the line is in use remotely. Services Menu Call Lists Conference 1 4 GHI Transfer Calls on shared lines can be transferred, put on hold, or added to a conference. Del Directories GHI Redial * 77 3 DEF ABC DEF JKL 5 MNO JKL MNO 88 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out. 15 2 ABC OPER Messages Do Not Disturb Hold Voice Mail Received messages Sel will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the display. A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Del Individual line indicators reflect voice or text messages left on that line (useful if multiple lines are in use). Menu To listen to voice messages: 3 DEF Press Connect to initiate Voice Mail retrieval from the Message Center, OR Press Clear to turn off the flashing LED without listening to messages. 5. Follow voice prompts to listen to messages. 1. Press Messages . 2. Select Message Center*,†. Do Not Disturb 3. (Optional) If multiple lines are in use, select from which line messages are to be retrieved. 4. Display indicates number of Hold messages and their importance. DEF 6 MNO MNO 99 WXYZ WXYZ # * † Voice Mail is an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out. Screen options may vary with server-based application. Voice Mail can be accessed with a single key press. Contact your system administrator to configure this option. Distinctive Ringing / Call Treatment You can set distinctive incoming ringing tones for contacts in their local directory. This allows identification of a contact by a specific ring tone. Sel To set a distinctive ring for a local contact: Del 5. Press the Save soft key or Cancel Directories 1. Press Conference and select Contact to abandon the change then press Directory. to return to the idle disDirectories Conference Services 2. Using the arrow keys, scroll play. Menu through the directory to choose a Services contact.Call Lists Incoming calls from this contact will ABC DEF Messages 3. Press Edit and scroll down to Ring 1 now have3the distinctive ringing pattern 2 Call Lists Type. Buddy Status ABC DEF applied. Do Not Disturb GHI JKL MNO 4. Enter a numberSelcorresponding 1 4 5 Buddy 6 Status My Status to one of the ring types available feature is local to the phone,GHI GHI JKL This MNO Sel (press then Del to remove an PQRS TUV MyWXYZ Status be overridden by server 4 and may Redial existing value).MenuSee Ring Type7 88 settings. 99 Contact your system Hold 7 GHI TUV WXYZ in this guide for further details. PQRS PQRS Redial 1 4 GHI GHI 3 DEF DEF 6 MNO MNO 77 2 ABC ABC 5 Del 3 DEF DEF Menu 99 Messages MNO MNO 88 PQRS TUV WXYZ PQRS TUV WXYZ * 0 # OPER OPER Do Not Disturb 6 JKL JKL Messages 0 OPER * OPER Hold Do Not Disturb 16 administrator for more details. # 2 ABC 3 DEF ABC DEF JKL 5 MNO JKL MNO TUV WXYZ PQRS 88 TUV WXYZ * OPER 0 # 77 OPER 6 99 Sel Sel MultilingualDelSupport (Localization) Many languages are supported by the phone. To change language: tories erence DEF ces 3 DEF ists 6 MNO y Status MNO 99 tatus WXYZ WXYZ # l Del 3. The display will change to the language of your choice. 4. Exit to the idle display by pressing . Menu 1. Press Menu and select Settings, Basic, Preferences, Language. Messages the list of available 2. Scroll through languages and press the Select soft Do Notthe Disturb key when desired language is ABC DEF highlighted. 1 2 3 1 4 GHI Hold GHI Phone Reboot 2 Messages 3 ABC DEF JKL 5 MNO JKL MNO Do Not Disturb 6 99 a user Periodically, the7 7phone88may require PQRSfor this TUVinclude WXYZaccepting a reboot. Reasons Sel OPER new configuration or new 0 software. # PQRS TUV WXYZ Hold * 0 There are two ways to reboot the phone: Sel OPER Del Directories Conference ► Simultaneously press and hold the Del Messages, Hold, and Volume keys (see figure) for more than 3 seconds or until a beep is heard. ► Press Menu and select Settings, Advanced, Restart Phone (the user Messages password is required to access this menu). Do Not Disturb The reboot process will begin and is complete when the idle display is shown. Services Menu Call Lists Buddy Status My Status Redial 3 DEF DEF 6 MNO 1 4 GHI GHI 77 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Messages Do Not Disturb Hold OPER MNO 99 WXYZ WXYZ # Hold In the case of problems, it may be possible to restore normal operation of your phone without rebooting. Contact your system administrator before attempting to reboot the phone. 17 Optional Features Sel Text Messaging You can send and receive Text messages on their phone. SIP Instant (Text) MessagDelreal-time. YReceived ing is supported in messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display. Menu To read text messages: 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 3. Messages appear first to last in sent order. 4. Press the Next or Prev soft keys to cycle through messages in order. 5. Press the More soft key to access the Delete, Reply and New options. 1. Press Messages and select Instant Messages,Sel OR Do Not Disturb Press the InstMsg soft key to read a message just received. 2. (Optional)DelIf multiple lines are in Hold use, select from which line messages are to be retrieved. Menu To send a text message: 6. Press the Select soft key to choose from various pre-scripted short messages. 1. Press Messages . 2. Select Instant Messages. Do Not Disturb 3. (Optional) If multiple lines are in use, first select from which line to send the message. 4. Press the More soft key then New. Hold 5. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes. OR Press Edit to compose a custom message. Use dialpad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters. 7. Press Send when finished. Presence / Status / Buddy Lists The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email. Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved. Each phone can “watch” the status of up to eight other phones. These other phones form the “Buddy List”. The status of buddies is displayed and updated in real time. Each phone can also be “watched” by up to eight other phones. Sel To add or delete a contact from your buddy list, or block a contact: 3. Press Edit and scroll down toDelthe Directories and select Contact 1. Press Conference Watch Buddy or Block Buddy fields. Directory. Sel 4. Press to switch between Enabled Services 2. Using the arrow keys, scroll or Disabled status. Menu through the directory to choose a Call Lists contact. 1 18 2 ABC Directories Buddy Status GHI Del DEF 3 ABC Menu DEF JKL MNO Messages Do Not Disturb Sel 5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Directories Conference Del Services The figures show a typical Buddy Status screen display of monitored phones and a My Status display. Menu Call Lists 1 Buddy Status Sel 4 GHI My Status Del Conference 1 2 ABC ABC 3 DEF DEF 5 MNO JKL MNO 77 TUV 88 WXYZ Del PQRS TUV * Menu OPER 0 PQRS 3 DEF JKL Messages OPER Do Not Disturb TUV MNO WXYZ OPER DEF 6 MNO MNO 99 WXYZ WXYZ # Messages Do Not Disturb 6 GHI 5 6 Menu 4 and 1.TransferPress select Features GHI JKL MNO Redial Hold and Presence.77 88 99 PQRS TUV WXYZ 2. Choose Messages My Status0to change your # * OPER own status. Do Not Disturb 3. Choose Buddy Status to monitor the status of the contacts within your buddy list. 4. Choose Privacy List to see which Hold phones are allowed to “watch” your phone abd which phones are blocked from “watching” your phone. GHI DEF DEF Sel Sel To view and change Presence settings: Call Lists 3 ABC JKL PQRS Redial Directories Services 2 ABC Sel 99 Services WXYZ # Del Hold Directories Conference Menu Call Lists Buddy Status 1 4 GHI My Status GHI Redial 77 2 ABC 3 DEF ABC DEF 5 JKL MNO JKL MNO 88 6 Messages Do Not Disturb 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Hold OPER Your phone can be configured to work with Microsoft® Office Live Communications Server and communicate with others using Microsoft® Office Communicator and Windows Messenger. Contact yourSelsystem administrator to find out. To add a contact in the buddy list: Del 1 4 GHI 2 ABC ABC 5 JKL 1. Press the Buddies soft key on the idle display to get to the Buddy Menu Status screen or press and select Features, Presence, DEF Messages Buddy Status. 3 2. DEF Press More. Do Not Disturb 3. MNO Press Add. 4. 6Enter the number of the buddy, for MNO example, 7778. 5. WXYZ Press Submit. GHI JKL PQRS 77 TUV PQRS TUV WXYZ * OPER 0 # 88 OPER 99 If the buddy is added successfully, you are able to scroll to it on the Buddy Status screen. Any contacts added through the buddy list will appear in as a contact in Microsoft® Office Communicator and Windows Messenger. Hold 19 Troubleshooting No Dial-Tone Verify power is correctly applied to the SoundPoint® IP 500/501 SIP phone: Verify if dial tone is present on any other audio paths: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator). • Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths. • If dial tone exists on one of these, connect a different handset or headset to isolate the problem. No Display, Incorrect Display or Bad Contrast Verify successful outbound or inbound Verify power is correctly applied to the SoundPoint® IP 500/501 SIP phone: calling: • As “No Dial-Tone” above. Verify contrast adjustment: • Place a call to the phone under investigation. Check that the display indicates incoming call information. • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response. • Follow the instructions in this User Guide to readjust the contrast to a darker level. • Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide). No Ringing Verify incoming ring setting and volume level: Verify successful outbound or inbound calling: • Adjust the ringing level from the front panel using the volume up/ down keys. • Check same status of handset, headset (if connected) and through the hands-free speakerphone. • As “No Display” above. • Check same status of handset, headset (if connected) and through the hands-free speakerphone. No Audio on Headset Verify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. 20 Sel No Response from Feature Key Presses Conference Directories Verify phoneServices is in active state: • Make a call to the phone to check Call Lists for inbound call display and ring1 try2 to 3 ing asBuddynormal. If successful, Status ABC DEF press feature keys within the call to 4 5 6 My Status access Directory or Buddy Status GHI JKL MNO for example. Redial 7 8 9 GHI ABC DEF JKL MNO PQRS TUV WXYZ PQRS TUV WXYZ 7 8 Del • Press Menu followed by Status and Lines to confirm line is actively Messages registered to the server. Disturb • RebootDo Not the phone to attempt reregistration Sel to the server. 9 Hold 0 is #Down” Display shows “Network*Link Conference Directories OPER Del OPER Verify LANServices cable is properly connected: • Check termination at the switch or Call Lists hub (furthest end of the cable from 1 2 the phone). Buddy Status ABC • Check that the switch or hub is 4 5 My Status operational (flashing link/status GHI JKL lights) Redialor contact your System 77 88 Administrator. PQRS TUV 3 ABC GHI PQRS * DEF DEF 6 JKL MNO MNO TUV 99 WXYZ • Press Menu followed by Status and Network. Scroll down to verify Messages LAN port is Active. Do Not Disturb • Reboot the phone to attempt reregistration with the server. Hold WXYZ 0 OPER # OPER Safety and Compliance Part 15 Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 2. This device must accept any interferences received, including interference that may cause undesired operation. 1. This device may not cause harmful interference, and Class B Digital Device or Peripheral ference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful inter- 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. 21 Modifications approved by Polycom, Inc. could void the user’s authority to operate the equipment. In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique. Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundPoint® IP 500/501 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. Polycom Limited Warranty and Limitation Liability expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. Polycom’s sole obligation under this express warranty is at Polycom’s option and 22 that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer. may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: • • • • Failure to follow Polycom’s installation, operation, or maintenance instructions. Unauthorized product modification or alteration. • Unauthorized use of common carrier communication services accessed through the product. Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards. Warranty Exclusive INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. 23 Limitations of Liability LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAIN- TENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Disclaimer sions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclu- Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other countries. All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may Copyright Notice Portions of the software contained in this product are Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper. 24 IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED “AS 25 Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11529-001 Rev. B
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