Community Partner Manual
2013-2014
CUNY Service Corps Partner Manual, Last Updated: 9/24/2013, P a g e | 1
Contents
Welcome to the CUNY Service Corps! ............................................................................................... 3
Program Model ..................................................................................................................................... 3
Goals ....................................................................................................................................................... 3
Themes ................................................................................................................................................... 3
Roles, Responsibilities, and Eligibility ............................................................................................. 5
CUNY Central Office and Campuses ............................................................................................ 5
CUNY Campuses, 2013-2014 ......................................................................................................... 5
Community Partners .......................................................................................................................... 5
CUNY Service Corps Members ........................................................................................................ 6
CUNY Service Corps Member Responsibilities .......................................................................... 7
Partner Costs ........................................................................................................................................ 7
Program Calendar and Hours ............................................................................................................. 8
Student Timeline ................................................................................................................................. 8
Supervising and Supporting Service Corps Members ................................................................. 9
Orienting Your Corps Member ........................................................................................................ 9
Supervising Your Corp Member ................................................................................................... 10
Evaluating Your Service Corps Member’s Performance ........................................................... 13
Disciplinary Guidelines ................................................................................................................... 13
Human Resources and Payroll Policies.......................................................................................... 14
Leave and Benefits ............................................................................................................................ 14
Payroll and Timekeeping Procedures .............................................................................................. 16
Contact Information ............................................................................................................................. 17
Appendix I. CUNY Service Corps Program Calendar ................................................................. 19
Appendix II. Sample Emergency Contact Information Form .................................................. 22
APPENDIX III. Mid-Semester Student Evaluation (to be completed online) ...................... 23
Appendix IV. Final Student Evaluation (to be completed online) ........................................ 25
APPENDIX V. Sample Attendance Sheet (optional supplement to RF Time Sheet
system)...................................................................................................................................................... 27
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Welcome to the CUNY Service Corps!
The CUNY Service Corps is mobilizing CUNY students to work on projects that
improve the short and long-term civic, economic and environmental sustainability
of New York City and of its residents and communities. Students who become
Service Corps members will make a meaningful difference through service while
gaining valuable real-work experience, earning a wage, and where appropriate,
receiving college credit.
Program Model
Throughout the University’s history, CUNY students, faculty and staff, individual
colleges and the University writ large have dedicated critical resources to
supporting the growth and development of communities throughout the city. The
CUNY Service Corps builds on this legacy and on the programs currently in place
offering service-learning, community service, and internship opportunities, to
create this major new University-wide initiative. Student placements will be for 12
hours per week for 24 weeks throughout the academic year in community
organizations, schools, and government agencies.
Service Corps projects will help support participating students’ success in college
and preparation for the workplace by offering students valuable work experience
and exposure to real-world careers. Service Corps students will participate in a
pre-service training and receive ongoing supports that make meaningful links
between project placements, college coursework and majors, and students’ civic
and professional goals.
Goals
The goals of the CUNY Service Corps are multiple, including the following:
 Students will identify and practice service as a component of active citizenship,
community engagement, and social responsibility
 Students will demonstrate awareness of the connection between their academic
learning at CUNY and real-life experiences and gain workplace skills that will
improve their employment prospects after graduation
 Students will increase the capacity of Service Corps community partners to
serve their communities’ needs
Themes
The program is organized around themes that represent both opportunity and need:
A Healthier City: Corps members will address important community and public
health issues, such as chronic disease management, childhood obesity, lead poisoning
prevention, infant mortality, violence prevention, nutrition, and food security.
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A More Resilient and Greener City: Students will support projects related to
improving the city’s built and green infrastructure and making it more resistant to
storm-related damage.
A Better Educated City: The Corps will offer valuable supports to students of all
ages, such as those in early childhood programs (and their families and caretakers),
public middle and high school students, fellow CUNY students struggling with
academic and personal challenges, and adult students learning English or preparing
to take the High School Equivalency examination.
An Economically Stronger City: A range of projects will focus on bolstering the
economic viability and success of distressed communities within the city.
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Roles, Responsibilities, and Eligibility
The project is a partnership between CUNY Central Office, individual CUNY campuses,
community partner organizations, and CUNY students who are members of the CUNY
Service Corps. The roles and responsibilities of each are outlined below.
CUNY Central Office and Campuses
The CUNY Central Office is responsible for overseeing the entire program and
coordinating with the participating colleges. Specifically, CUNY will:
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Recruit, screen and select CUNY undergraduate students to serve as Service
Corps members
Provide an orientation and training to the community partner regarding the
requirements for and responsibilities of serving as a Service Corps placement
Provide a CUNY employee to serve as liaison with the Service Corps placement
(“Partnership Development & Engagement Specialist”). Provide Service Corps
members with payment for Service Corps Project hours worked for the Service
Corps placement
Periodically conduct site visits of the Service Corps placement
CUNY Campuses, 2013-2014
Each Corps member has a Service Corps campus manager to provide ongoing support.
Students are enrolled in the following participating colleges:
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Borough of Manhattan Community College
College of Staten Island
John Jay College of Criminal Justice
Kingsborough Community College
Lehman College
New York City College of Technology
Queens College
Community Partners
There are 95 non-profits and government agencies participating in the 2013-2014
CUNY Service Corps. 160 organizations applied to participate in the program. The
community partners were carefully selected based on their dedication to providing a
quality experience for students.
Community partners are responsible for hosting CUNY Service Corps Members
for 24 weeks over the course of the 2013-2014 academic year and providing
students with meaningful work experiences.
Specifically, community partners agree to:

Provide a Service Corps placement employee to serve as a liaison with CUNY
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Provide a project or work responsibilities, in the focus areas listed above, to
Service Corps members that will last 24 weeks, over two semesters, with work
totaling 12 hours per week
Develop and implement placement descriptions for Service Corps members
Provide training, relevant to the project or work of the placement, to Service
Corps members
Ensure that Service Corps members are properly and adequately supervised by
a community partner employee (“placement supervisor”)
Ensure that the designated Service Corps placement supervisor submits Service
Corps members’ timesheets
Provide an appropriate work space and materials for the Service Corps
members (if necessary, computer, phone, and/or MetroCard for travel within
the work day)
Assess the performance of Service Corps members
Promptly notify the Partnership Development & Engagement Specialist of any
problems or issues with a Service Corps member
Participate in evaluative methods conducted by CUNY of the CUNY Service
Corps. This may include, but is not limited to, surveys and interviews
Attend general CUNY Service Corps meetings as needed
CUNY Service Corps Members
To be eligible for the CUNY Service Corps, students were required to meet the following
minimum requirements:
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Be working toward a degree at a participating CUNY college
Be enrolled full-time (at least 12 credits) in the spring 2013 semester and plan
to enroll full-time in fall 2013
Have a cumulative Grade Point Average of at least 2.5
Have earned at least 24 college credits
Have addressed any remedial education needs prior to beginning fall 2013
classes
Over 1900 students applied to become a part of the CUNY Service Corps.
Over 800 students were selected based on an online application, reference, and
performance in a group interview.
Students demonstrated that they:
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Are interested in being part of a special and important program that will make a
difference in the lives of New Yorkers
Are interested in helping people, neighborhoods, and/or organizations
Can balance work in the CUNY Service Corps with college studies
Show promise as a leader and a problem-solver
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
Are able to work as a member of a team
CUNY Service Corps Member Responsibilities
Corps members have agreed to:
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Demonstrate commitment to the assigned service placement. Placement within
community programs is an educational opportunity and a privilege. Students
commit to the assigned service placement site for the entirety of the program
during the 2013-2014 academic year. Specifically, Corps members agree to:
o Complete scheduled work hours at the service placement site
o Be punctual and responsible
o Communicate with the placement supervisor with respect to any
anticipated lateness or absences
o Show respect for the placement site and adhere to the organization’s
workplace guidelines
o Respect the privacy of clients (if applicable)
o Be professional in attitude, manners, and appearance
Complete and submit electronic timesheets in a timely and accurate manner
Attend and actively participate in the ongoing support program scheduled by
the Service Corps Manager at the local campus
Attend periodic university-wide and campus-based program events
Balance program responsibilities with academic coursework
Complete surveys and evaluations.
Serve as an ambassador for the CUNY Service Corps
Partner Costs
There are no costs to becoming a community partner. Students are paid $12 per hour
and this cost is borne by the University.
CUNY Service Corps members have undergone a background check through the
Research Foundation for CUNY. Organizations that require additional background
check procedures (e.g., fingerprinting and drugs tests) are expected to cover these
costs for students.
Partners are also asked to provide students with MetroCards for any additional travel
(e.g., from one site to another within the same workday).
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Program Calendar and Hours
Please find in Appendix I. a general calendar that can help you structure your
placement based on finals period, winter break, and spring break.
If mutually beneficial for both the organization and the student, Corps members are
welcome to work during Winter Break, holidays, and Spring Break. However, students
can only commit to 24 weeks, 12 hours per week in total for the program.
“Make-up hours” should be rare (e.g., to cover a shortened week due to a holiday).
Please note that students cannot exceed 24 work hours in any two-week pay period
and no more than 19 hours in one week.
Students may not volunteer for the organization outside of placement hours
during the length of the program.
Student Timeline

Student Pre-service Training Kick-off at individual colleges, Friday, September 13th

Four 90-minute in-class Pre-Service Training sessions held at individual colleges,
September 16th through September 26th

CUNY Service Corps Launch Event, Friday, September 27th, John Jay College of
Criminal Justice

Placements begin the week of September 30th
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Supervising and Supporting Service Corps Members
Orienting Your Corps Member
On or before the first day of work for Service Corps members, we recommend that
supervisors set aside time to acclimate students to the organization.
Many students are unfamiliar with the activities, environment and objectives of the
professional world. Even though your Corps members may have worked part-time to
support their education, these experiences may not have exposed them to
organizational politics, the need for confidentiality, or the importance of teamwork.
The sooner the Corps member understands what your organization does and how it
operates, the sooner he/she can assume assigned responsibilities and become
productive. You can help this process by providing and/or collecting the following
kinds of information about your site:
Personnel structure
 Organizational structure
 Special industry jargon
 Mail and telephone systems
Safety and security
 Emergency contact information (please collect and keep on file, see
Appendix II. for a sample)
 Safety regulations and procedures
 Workplace violence prevention
 Handling hazardous materials (if relevant)
 Maintaining safety while interacting with clients or the general public
 Sexual harassment awareness
 Security and confidentiality issues
Expectations
 Acceptable dress and appearance
 Maintaining the premises and work station
 Productive interactions with others at the work site
 Who can answer different kinds of questions
 Specific work standards and procedures
 Procedure for signing off completed work
 Periodic forms or reports to be completed
 Work processing requests and timeliness
 Approved form(s) for correspondence
 Email and technology policies
Corps member responsibilities and supervision
 Assigned projects and goals
 Meeting and interacting with the supervisor
 Access to the supervisor (days, times, and duration)
 Alternative points of contact if the supervisor is unavailable
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Procedures to be followed for lateness or absence
Weekly schedule
Additional training provided
How the project impacts the organization’s mission
How the organization wants the Corps member to interact with clients,
volunteers, and vendors
Tasks that can be completed without supervisory approval
You can communicate this information in several ways:
 Existing orientations and trainings provided to interns or volunteers
 Take your Corps members on a tour of the facilities and make
introductions to employees
 Give your Corps members organization materials to read such as
newsletters, annual reports, or an organization chart
 Schedule regular one-on-one meetings
 Give the Corps members opportunities to observe (or participate in)
professional meetings or workshops
 Allow the Corps members to interview company personnel
 Encourage the Corps members to walk around and observe others at
work as appropriate
Supervising Your Corp Member
Please take supervision seriously. One of the responsibilities of community partners
is to ensure that Service Corps members are properly supervised.
Meet regularly. It’s best to set consistent meeting times – weekly or biweekly. During
these meetings, the students can:
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Report on the status of a project
Ask questions and learn how their work is contributing to the organization
Get a sense of what kind of work lies ahead
Some supervisors may schedule group meetings with all Corps members. Try to set
aside individual time for each Corps member as well. This can be a good chance to
evaluate individual students’ strengths and discuss areas needing growth and
development.
If Service Corps members are working in the field for any part of their placement,
touching base with them periodically via email or phone will send a good message and
let them know that you are always available.
Consider the work style of your Service Corps member as you come to get to
know him or her. Some students are very entrepreneurial, confident, and not afraid
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to take initiative, while others are equally skilled but just need to be managed
differently. Please try to work with the Service Corps member to find a comfortable and
amicable routine. Typically, what an organization gets out of participating in a
program like the CUNY Service Corps is a reflection of the degree of supervision they
provide.
Provide clear expectations and directions and frequent feedback. This is especially
important in the first few months when Service Corps members are new and may not
be familiar with how things at the organization work. When you give your Service
Corps members a task or project to complete, provide very clear instructions—be
explicit about what you want done, when you want it done by, and how you want it
done. As work progress is made, provide frequent and constructive feedback. Using
specific examples, point out where the Service Corps member is improving and where
more work needs to be done.
Keep an eye on the Corps members. This doesn’t mean to watch their every move,
but do make sure you know what’s happening with their daily tasks. Watch for signs
that the Corps member is confused or bored. As often as silence means that a Corps
member is busy, it also could mean that he or she is confused and shy about telling
you so. It’s easy to be shy in a workplace full of older strangers who all know each
other. See whether the Corps member is trying to do anything that requires someone
else’s input. Make sure that work is taking precedence over any other activities. Paying
attention early helps you set the stage for future performance.
Create an environment in which Service Corps members feel comfortable asking
questions. If your Service Corps Member is unsure of how to complete a task, he/she
should know that it is OK to ask questions. Overall, try to create a learning culture
and foster open dialogue. Such exchanges often will raise issues that might contribute
to changes that could yield better work.
Remember that Service Corps members are college students. Sometimes it is easy
to lose sight of the fact that your Service Corps member is not an ordinary staff
member—and that part of the purpose of the program is to improve the workforce
readiness of the Service Corps members and to learn new skills. Therefore, mistakes
will be made as part of the learning process. Additionally, Service Corps members
bring varying degrees of professional experience. For some Service Corps members,
this may be their first real “job.” If they handle a situation differently from what you
would expect of your own staff, please remember that maneuvering in a professional
environment is also a part of the learning process. Also, Service Corps members are
juggling school and their placements, so please try to be sensitive to the demands that
their academic coursework places on them during mid-terms and finals.
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Adhere to the Service Corps member’s placement description—mostly. Your
Service Corps member is there to support the needs of your organization as elaborated
in the Service Corps member’s placement description. While it is understandable that
on some occasions you may need to ask your Service Corps member to do something
outside the placement description, this should not become regular practice. Also,
while most jobs have some administrative components, Service Corps members are
there to engage in meaningful work that will help your organization, not to complete
simple clerical tasks on an ongoing basis.
Help your Service Corps members connect their work to the mission of the
organization. Meet with your Service Corps members regularly to not only review
their work and keep them on task, but to provide context for how this work fits into
the organization’s overall goals. To the extent appropriate and applicable, include
Service Corps members in other departmental or organizational meetings.
Help your Service Corps member fulfill his or her learning objectives. CUNY
Service Corps members will create a Learning Action Plan with their campus
managers. These objectives will be specific to the placement and could be anything
from “developing potential as a facilitator in group counseling” or “creating an
instructional manual for volunteers.” A few weeks after the placement begins, the
student will present the plan to the supervisor for approval and a signature. Please
help Corps members fulfill learning objectives through assignments, feedback, or other
types of activities. You will have a chance to assess the Corps member’s progress
towards these goals during mid-program and final evaluations.
Model good professional practice. Since many Service Corps members may have
limited professional experience, everything that they see in the workplace will inform
their ideas about acceptable practice. Please be especially cognizant of how actions
may appear to Service Corps members and what message they may be sending. Point
this out to other employees with whom Service Corps members will be interacting.
Share your knowledge. Service Corps members are at your organization because they
are interested in the work your organization is doing and more broadly they all share
an interest in improving New York City. Expose them to broader policies, concepts,
and ideas outside of their daily responsibilities and help them see the bigger picture of
what is going on in the city. This can happen in the context of a regular meeting or
more informally.
Please ensure the safety of the Corps members. Please train the Corps members
on safety relevant to the placement. Fieldwork should be completed in pairs and
students should be trained on safety in interacting with the public.
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Evaluating Your Service Corps Member’s Performance
It is expected that at the middle and end of the placement each supervisor will
complete performance evaluations of their Service Corps members (see Appendix III.
and IV. for the content of evaluation forms).
You will be asked to evaluate professionalism, communication, interpersonal skills,
and progress towards the learning objectives.
You should discuss your assessment individually with each CUNY Service Corps
member to ensure growth. The mid-program evaluation can serve as a reference point
for subsequent performance assessments.
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Mid-semester evaluation: Due December 15th
Final evaluation: Due May 9th
You will be provided with a link to complete these evaluations online.
Remember to also provide ongoing and more informal feedback over the course of your
Service Corps member’s placement. Review your organization’s goals as well as the
Corps member’s goals and progress on a regular basis.
Disciplinary Guidelines
If you experience any disciplinary problems with a Service Corps member, please take
the following steps:
1. Document the problem.
2. Contact CUNY as soon as a problem becomes chronic and repetitive. It is imperative
that you let the Partnership Development and Engagement Specialist know about an
issue as soon as possible. The Partnership Development and Engagement Specialist
will then liaise with the campus manager. We may be able to troubleshoot some
solutions to the problem before it escalates.
3. If there is no workable solution to the problem, CUNY Service Corps will reassign
the student.
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Human Resources and Payroll Policies
CUNY Service Corps members are employees of the Research Foundation of the City
University of New York (RFCUNY). RFCUNY is a not-for-profit educational corporation
that manages private and government sponsored programs at CUNY.
At the point at which a Corps member begins his/her placement, all HR new hire
paperwork will have been completed. If a CUNY Service Corps member has a question
about anything related to HR or payroll, please instruct him/her to contact the
campus manager.
Below are policies and procedures that partners should be aware of.
Leave and Benefits
Health Plan Coverage
CUNY Service Corps members are not eligible for health insurance.
Annual Leave and Vacation
CUNY Service Corps members are not eligible to earn annual leave or vacation.
Sick Leave
To stay current with New York City’s Earned Sick Time Act, CUNY Service Corps
members will accrue sick leave, which is to be used only for personal illness. A
physician’s statement is required for absence due to illness of three days or more, and
before or after a holiday. Sick leave accrual is based on the number of hours a Corps
member works, times the accrual rate of 0.078571. Example: A Corps member,
working 24hrs biweekly, will accrue 1.88 hours bi-weekly (24 x 0.078571).
Jury Duty
CUNY Service Corps members serving on juries in New York State Courts are eligible
to be paid the jury fee for the first three days by their colleges if they are scheduled to
work and they earn more than the fee. If they are not scheduled, they are not to be
paid. The state pays $40 per day. If an employee earns less than $40 per day, they are
paid their expected salary.
Please see RF’s policy 506-E, concerning jury duty, particularly: Part-time employees
may be permitted, at the discretion of the principal investigator at the local campus
and consistent with the needs and resources of the project, to make up on another day
those lost work hours spent serving on jury duty.
Workers’ Compensation
In case of an accident while working, CUNY Service Corps members should
immediately contact their placement supervisor, who will then contact the Partnership
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Development & Engagement Specialist. The Partnership Development & Engagement
Specialist will refer this information to the local campus. Workers’ Compensation
forms must be obtained within seven working days from the date of the accident.
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Payroll and Timekeeping Procedures
Salary
CUNY Service Corps members are paid on a bi-weekly schedule, at a rate of $12 per
hour. Students must not exceed 24 hours of work within each bi-weekly payroll
period and no more than 19 hours in one week. “Make-up hours” should be rare (e.g.,
to cover a shortened week due to a holiday).
Timekeeping Procedures
CUNY Service Corps members are required to complete and submit an online
timesheet (E-Timesheet) to placement supervisors every other week for approval.
Please ensure that the hours and days worked are accurate.
It is critical that time sheets are approved on time. Students should create time
sheets on the last day worked within a given payroll period by clicking “Save” on the
E-Timesheet system. Placement supervisors should approve time sheets thereafter,
and no later than the following Monday at 12pm by clicking “Save and Submit.”
For example, for a pay period ending on Sunday October 6:
Student creates a timesheet on the last day worked (Friday October 4)
The placement supervisor should begin to approve a time sheet on Friday, October
4, and no later than Monday October 7, at 12pm.
See Appendix V. for an optional Sample Attendance Form to help track student hours.
Please see the Research Foundation for CUNY Timekeeper Manual for additional
instructions.
Lunch Breaks
Per New York labor regulations, CUNY Service Corps members who work for six hours
or more in a given day, are required to take a lunch break of one-half hour. CUNY
Service Corps members are not paid for lunch breaks.
Overtime
No overtime is allowed.
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Contact Information
For Questions About…
CUNY Service Corps members
Contact
Main Contact:
Ofronama Biu
Partnership Development & Engagement
Specialist, CUNY Service Corps
205 East 42nd Street, #922C
New York, NY 10017
Office: 646-664-8063
Cell: 917-509-4670
Fax: 646-664-2957
[email protected]
Alternate contact:
Valerie Chow
Associate Director, CUNY Service Corps
205 East 42nd Street, #922A
New York, NY 10017
Office: 646-664-8066
[email protected]
Technical issues with the Research
Foundation for CUNY payroll website
Main Contact:
Debbie Sacco, RFCUNY
Office: 212-417-8641
Alternate Contact:
Antoinette Morizio, RFCUNY
Office: 212-417-8640
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Contributing Materials
True, M. “Starting and Maintaining a Quality Internship Program.” Grantham, PA.
Technology Council of Central Pennsylvania.
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Appendix I. CUNY Service Corps Program Calendar
September
1
2
3
4
5
6
7
8
9
10
11
12
13
14
CLASSES begin August 28
LABOR DAY – Colleges
closed
CLASSES begin at KbCC
Launch Day @ the colleges
October
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
15
16
17
18
19
20
21
22
23
24
25
26
27
Celebration Event @ John
Jay
Week 2
Colleges Closed – No
Classes
Week 3
November
1
2
3
4
5
6
7
8
9
10
11
12
13
14
10
11
12
13
14
15
16
16
16
17
18
19
20
21
22
23
24
25
26
27
17
18
19
20
21
22
23
24
25
26
27
Week 4
28
29
29
29
30
31
30
Placements Begin – Week 1
Week 7
3
4
5
6
7
8
9
15
28
30
Week 6
1
2
Week 5
28
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Week 8
Colleges Closed – No
Classes
Colleges Closes – No
Classes
17
18
19
20
21
22
23
24
25
26
27
December
Week 9
Final Exams at KbCC begin
Week 10 – Final Exams at
KbCC
Final Exams at KbCC
Final Exams at KbCC
Final Exams at KbCC
Final Exams at KbCC
Final Exams at KbCC
Supervisor Mid-program
evaluation due
Final Exams begin all other
colleges
Final Exams
Final Exams
Final Exams
Final Exams
Final Exams
Final Exams
Final Exams
Colleges Closed – No Classes
Colleges Closed – No Classes
28
29
30
31
Colleges Closed – No Classes
January
1
2
3
4
5
6
7
Colleges Closed – No
Classes
Winter Session Begins
Winter Session begins at
KbCC
February
1
2
3
4
5
6
7
8
9
10
11
12
8
9
10
11
12
13
14
15
16
17
13
14
15
16
17
18
19
20
21
22
23
24
25
26
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Colleges Closed
Week 11
Winter Session Finals Day
Week 12 - Spring semester
begins
Week 13
Week 14
Colleges Closed – No
Classes
Colleges Closed – No
Classes
Week 15
Week 16
Winter Session at KbCC
ends
March
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
April
1
Week 17
Week 18
Week 19
Week 20
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
27
27
28
28
29
30
31
28
29
30
CUNY Service Corps Partner Manual, Last Updated: 9/24/2013, P a g e | 20
Week 21
Week 22
Spring
Spring
Spring
Spring
Recess
Recess
Recess
Recess
–
–
–
–
No
No
No
No
Classes
Classes
Classes
Classes
Spring
Spring
Spring
Spring
Spring
Recess
Recess
Recess
Recess
Recess
–
–
–
–
–
No
No
No
No
No
Classes
Classes
Classes
Classes
Classes
Week 23
MAY
JUNE
JULY
AUGUST
1
1
1
1
2
2
2
2
3
3
3
3
4
4
4
4
5
5
5
6
6
6
6
7
7
7
7
8
8
8
9
9
9
10
10
10
10
11
11
11
11
12
12
12
12
13
13
13
13
14
14
14
14
15
15
15
15
5
Week 24
8
9
Supervisor final evaluation
due
16
Final Exams
16
16
16
17
Final Exams
17
17
17
18
Final Exams
18
18
18
19
Final Exams
19
19
19
20
Final Exams
20
20
20
21
Final Exams
21
21
21
22
Final Exams
22
22
22
23
Final Exams
23
23
23
24
24
24
24
25
25
25
25
26
26
26
27
27
27
27
28
28
28
28
29
29
29
29
30
30
30
30
31
30
26
Colleges Closed – No
Classes
31
CUNY Service Corps Partner Manual, Last Updated: 9/24/2013, P a g e | 21
Appendix II. Sample Emergency Contact Information Form
Student Information
First Name:
Last Name:
Address:
Home Phone:
Cell Phone:
CUNY Email:
Alternate Email:
Allergies or special concerns:
Emergency Contact Information
Name:
Relationship:
Home Phone:
Work Phone:
Cell Phone:
Email Address:
CUNY Service Corps Partner Manual, Last Updated: 9/24/2013, P a g e | 22
Appendix III. Mid-Semester Student Evaluation (to be completed online)
PLACEMENT INFORMATION
Corps Member Name: ___________________________
Organization Name:
________________________________
Supervisor Name: _________________________ Supervisor Title: ___________________________
RATING SCALE
1 – Unsatisfactory; 2 – Needs Improvement; 3 – Satisfactory; 4 – Very Good; 5 – Exceptional
N/A – Not applicable
Rating
PROFESSIONALISM
Manner: Treats coworkers and clients with respect and dignity. Presents self in a respectable and
mature manner. Shows interest in the work being done.
Attendance and Punctuality: Present at site as scheduled. Calls or emails if running late or going to
be absent. Arrives to site, meetings, and events on time. Arrives prepared and with all necessary
materials.
Dependability: Completes tasks and meets deadlines, and can be relied upon to follow through on
commitments made to host site.
Time Management: Demonstrates ability to properly prioritize and manage multiple tasks.
Accountability: Follows instruction without close supervision. Is dependable, conscientious, and
takes responsibilities for actions and decisions.
Quality of Work: Understands tasks assigned and has knowledge of position. Displays high level of
organizational knowledge (as it relates to job function). Displays critical thinking ability and
proactively addresses challenges. Meets daily expectations.
Attitude toward learning: Ability to learn new skills. Interest in learning opportunities, desires to
learn about various functions and operations of the organization.
Initiative: Seeks and assumes greater responsibility. Seeks out information to improve skills and
performance.
Adaptability: Adjusts to changes in tasks and responsibilities. Accepts new ideas and responds
appropriately to constructive criticism. Completes projects fully even when undesirable or
unpleasant.
Leadership Skills: Demonstrates effective leadership abilities; gains respect and cooperation;
inspires and motivates peers.
Creative Thinking and Problem Solving: Breaks down complex tasks/problems into manageable
pieces. Brainstorms/develops options and ideas. Demonstrates an analytical capacity
COMMENTS
Rating
COMMUNICATION
Written Communications: Expresses ideas clearly and maintains a professional tone via written
communication (e.g., reports, memos, etc.)
Verbal Communications: Expresses ideas clearly and maintains a professional tone via in-person
communication (e.g., meetings, presentations, etc.)
Digital Communications: Responds to e-mails and/or phone calls with coworkers, volunteers, and
external partners appropriately and in timely manner.
COMMENTS
CUNY Service Corps Partner Manual, Last Updated: 9/24/2013, P a g e | 23
Rating
INTERPERSONAL SKILLS
Interactions with coworkers: Develops effective and respectful work relationships with coworkers.
Interactions with volunteers: Treats volunteers as respected and valuable individuals and is able
to manage volunteer(s) as necessary.
Interactions with clientele: Develops relationships demonstrating respect, insight, effectiveness,
and courtesy.
Cultural Competency: Awareness of and sensitivity to multicultural and gender issues of
population being served.
Collaboration: Strategically involves and works effectively with others, inviting healthy interaction
between staff, clients and volunteers.
Teamwork :Works effectively as a member of a team.
COMMENTS
ADDITIONAL QUESTIONS
On the basis of the initial Learning Action Plan, please indicate below whether the objectives are
being met, not met, or surpassed.
I have discussed this evaluation with the student:
Yes
No
Date: ______________
This form is due on December 15.
CUNY Service Corps Partner Manual, Last Updated: 9/24/2013, P a g e | 24
Appendix IV. Final Student Evaluation (to be completed online)
PLACEMENT INFORMATION
Corps Member Name: ___________________________
Organization Name:
________________________________
Supervisor Name: _________________________ Supervisor Title: ___________________________
RATING SCALE
1 – Unsatisfactory; 2 – Needs Improvement; 3 – Satisfactory; 4 – Very Good; 5 – Exceptional
N/A – Not applicable
Rating
PROFESSIONALISM
Manner: Treats coworkers and clients with respect and dignity. Presents self in a respectable and
mature manner. Shows interest in the work being done.
Attendance and Punctuality: Present at site as scheduled. Calls or emails if running late or going to
be absent. Arrives to site, meetings, and events on time. Arrives prepared and with all necessary
materials.
Dependability: Completes tasks and meets deadlines, and can be relied upon to follow through on
commitments made to host site.
Time Management: Demonstrates ability to properly prioritize and manage multiple tasks.
Accountability: Follows instruction without close supervision. Is dependable, conscientious, and
takes responsibilities for actions and decisions.
Quality of Work: Understands tasks assigned and has knowledge of position. Displays high level of
organizational knowledge (as it relates to job function). Displays critical thinking ability and
proactively addresses challenges. Meets daily expectations.
Attitude toward learning: Ability to learn new skills. Interest in learning opportunities, desires to
learn about various functions and operations of the organization.
Initiative: Seeks and assumes greater responsibility. Seeks out information to improve skills and
performance.
Adaptability: Adjusts to changes in tasks and responsibilities. Accepts new ideas and responds
appropriately to constructive criticism. Completes projects fully even when undesirable or
unpleasant.
Leadership Skills: Demonstrates effective leadership abilities; gains respect and cooperation;
inspires and motivates peers.
Creative Thinking and Problem Solving: Breaks down complex tasks/problems into manageable
pieces. Brainstorms/develops options and ideas. Demonstrates an analytical capacity
COMMENTS
Rating
COMMUNICATION
Written Communications: Expresses ideas clearly and maintains a professional tone via written
communication (e.g., reports, memos, etc.)
Verbal Communications: Expresses ideas clearly and maintains a professional tone via in-person
communication (e.g., meetings, presentations, etc.)
Digital Communications: Responds to e-mails and/or phone calls with coworkers, volunteers, and
external partners appropriately and in timely manner.
COMMENTS
Rating
INTERPERSONAL SKILLS
CUNY Service Corps Partner Manual, Last Updated: 9/24/2013, P a g e | 25
Interactions with coworkers: Develops effective and respectful work relationships with coworkers.
Interactions with volunteers: Treats volunteers as respected and valuable individuals and is able
to manage volunteer(s) as necessary.
Interactions with clientele: Develops relationships demonstrating respect, insight, effectiveness,
and courtesy.
Cultural Competency: Awareness of and sensitivity to multicultural and gender issues of
population being served.
Collaboration: Strategically involves and works effectively with others, inviting healthy interaction
between staff, clients and volunteers.
Teamwork :Works effectively as a member of a team.
COMMENTS
ADDITIONAL QUESTIONS
On the basis of the initial Learning Action Plan, please indicate below whether the objectives are
being met, not met, or surpassed.
Final evaluation questions:
1. Were the goals of the placement met?
2. What skills do you think this student developed?
3. What were some of the noteworthy accomplishments of the Corps member during the placement?
4. What do you consider the weaknesses of the Corps member?
5. What recommendations would you suggest for his/her improvement?
6. Compared to other individuals in similar roles, this student is
o
o
o
o
o
Far below average
Below average
Average
Above average
Exceptional
7. Would you be willing to be a reference for this student? If no, please explain.
I have discussed this evaluation with the student:
Yes
No
Date: ______________
This form is due on May 9
CUNY Service Corps Partner Manual, Last Updated: 9/24/2013, P a g e | 26
Appendix V. Sample Attendance Sheet (optional supplement to RF Time
Sheet system)
PAY PERIOD END DATE:
Please
CORPS MEMBER NAME
Print
►
Enter
Date ▼
WEEK ONE
In
Out
LUNCH
In
Out
Out
LUNCH
In
Out
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
Enter
Date ▼
WEEK TWO
In
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
CUNY Service Corps Partner Manual, Last Updated: 9/24/2013, P a g e | 27
CUNY Service Corps Partner Manual, Last Updated: 9/16/2013