Pre-Enrolment Information for ELICOS and VET International Students
Pre-Enrolment Information for ELICOS and VET International Students Campus Address Universal Institute of Technology Pty Ltd Trading as Universal Institute of Technology ABN: 33 126 585 920 Level 4, 398 Lonsdale St Melbourne Vic 3000 Australia Phone: +61 3 9600 0087 Fax: +61 3 9642 1470 Web: www.uit.edu.au Email: [email protected] CRICOS Provider Code: 02946M RTO No: 22096 TABLE OF CONTENTS 1. Living in Australia and Victoria .............................................................................................. - 5 Living in Australia ................................................................................................................................ - 5 Victoria – Melbourne ........................................................................................................................... - 5 Sport and Fitness in Melbourne ............................................................................................................ - 5 Airport Transfer ................................................................................................................................... - 5 UIT Location and Public Transport ....................................................................................................... - 6 Driving around Melbourne.................................................................................................................... - 6 Driving outside Melbourne ................................................................................................................... - 7 Victorian public holiday dates for 2014 & 2015 ...................................................................................... - 7 Daylight saving dates and times ........................................................................................................... - 7 Smoking ............................................................................................................................................. - 8 Water Restrictions in Melbourne .......................................................................................................... - 8 2. Facilities and Services available on campus .......................................................................... - 8 UIT Location and Facilities ................................................................................................................... - 8 Administration Office ........................................................................................................................... - 8 Student ID card ................................................................................................................................... - 8 Student Support Officer ....................................................................................................................... - 8 Reasonable Adjustment....................................................................................................................... - 9 Accommodation .................................................................................................................................. - 9 Library facilities ................................................................................................................................. - 10 Computer Access .............................................................................................................................. - 10 Printing, Photocopying and Internet Usage ......................................................................................... - 10 Student Common Room .................................................................................................................... - 10 Course Credit and Recognition of Prior Learning ................................................................................. - 11 Recognition of AQF Qualifications (Credit Transfer)............................................................................. - 11 Recognition of Prior Learning (RPL) ................................................................................................... - 11 Intake Dates ..................................................................................................................................... - 11 Term Breaks for 2014 ........................................................................................................................ - 12 Annual Break for English Students for 2013 ........................................................................................ - 12 Institute Fees .................................................................................................................................... - 12 Refund Policy ................................................................................................................................... - 13 PROCEDURE................................................................................................................................ - 14 3. Nature of Guarantee ............................................................................................................ - 14 4. Your Responsibilities as a Student ...................................................................................... - 14 Legislation ........................................................................................................................................ - 14 Definitions ........................................................................................................................................ - 15 Protection for overseas students ........................................................................................................ - 16 Your rights ........................................................................................................................................ - 16 Your responsibilities .......................................................................................................................... - 17 Contact details .................................................................................................................................. - 17 Student Visa Conditions .................................................................................................................... - 17 Important Conditions ......................................................................................................................... - 18 Pre enrolment information.................................................................................................................. - 18 Under 18 students ............................................................................................................................. - 18 Contact Details for students ............................................................................................................... - 18 Anti-Bullying and Anti-Abuse Policy .................................................................................................... - 18 Electronic access for students under the age of 18 .............................................................................. - 19 Accommodation for Students Aged under 18 ...................................................................................... - 20 Welfare counselling requirements ...................................................................................................... - 21 Mode of Study .................................................................................................................................. - 21 UIT Courses ..................................................................................................................................... - 21 Deferring, suspending or cancelling study ........................................................................................... - 22 - |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 2 - of 35 Tuition Protection Service at UIT ........................................................................................................ - 22 English Only Policy ........................................................................................................................... - 23 Maintaining Discipline ........................................................................................................................ - 23 Plagiarism Policy............................................................................................................................... - 24 Assessment Procedures .................................................................................................................... - 24 Access to Records and Certificates and Statement of attainment ......................................................... - 25 Bullying and Discrimination at UIT ...................................................................................................... - 25 Access and Equity ............................................................................................................................ - 25 5. Studying on a Student Visa.................................................................................................... - 26 Change of Contact Details ................................................................................................................. - 26 Travelling outside of Australia ............................................................................................................ - 26 Student Transfers ............................................................................................................................. - 26 Completion of study within expected duration ...................................................................................... - 27 Maintaining Satisfactory Attendance (English Language students only) ................................................ - 27 Academic Requirement ..................................................................................................................... - 28 Policy on Satisfactory Course Progress for students: ........................................................................... - 28 Intervention Policy ............................................................................................................................. - 29 Reporting Students to the Immigration Department ............................................................................. - 29 Medical Insurance ............................................................................................................................. - 29 Living Costs ...................................................................................................................................... - 30 School Age Dependants .................................................................................................................... - 30 Permission to Work ........................................................................................................................... - 30 Department of Immigration and Border Protection (DIBP) .................................................................... - 31 6. Pathway ............................................................................................................................... - 31 7. UIT Code of Practice ............................................................................................................ - 31 8. How do I provide feedback to UIT? ..................................................................................... - 32 Student Support Officers .................................................................................................................... - 32 Sick /First Aid .................................................................................................................................... - 32 Emergency Procedures ...................................................................................................................... - 32 The Suggestion Box ........................................................................................................................... - 32 Surveys and Interviews ...................................................................................................................... - 32 Lost Property .................................................................................................................................... - 32 Security ............................................................................................................................................ - 32 Complaints and Appeals ..................................................................................................................... - 33 Complaints Mechanisms.................................................................................................................... - 34 Appeals ............................................................................................................................................ - 34 8. How do I Contact UIT? ........................................................................................................ - 35 9. Version History .................................................................................................................... - 35 - |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 3 - of 35 Thank you for choosing to study at Universal Institute of Technology (UIT). We would like to take this opportunity to welcome you to UIT. The purpose of this ‘Pre-Enrolment Information for ELICOS and VET International Students’ is to provide you with information regarding living, studying and working in Australia and in particular Melbourne. To assist you to settle in to study at UIT, this guide provides you with important information regarding your studies and the support services available to help you to achieve your academic, personal and professional goals. If you need information or assistance, please do not hesitate to ask one of our friendly staff as we are here to help you and to make sure that your learning experience is a worthwhile one. WE wish you well in your studies and look forward to meeting you during your time at UIT. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 4 - of 35 1. Living in Australia and Victoria Living in Australia Australia is a land of contrasts - sweeping golden beaches, coral reefs rich with marine life, tropical rainforests, mountain ranges, vast grazing lands and sparse deserts. One of the oldest continents, Australia is the only country to occupy an entire continent. As Australia is surrounded by the Indian and Pacific Ocean, Australia is home to many animals and plants that are unique to its ecosystem. Victoria – Melbourne Melbourne is the capital of the State of Victoria and is built around the shores of Port Philip Bay. The city itself, laid out in a large rectangle and boasting a lively and cosmopolitan pulse, sits on the northern banks of the Yarra River, about five kilometres from the bay. Melbourne is a multicultural city and is considered to be one of the most liveable cities in the world. Apart from this, Melbourne is a very safe city by world standards. The crime rate is low and it has excellent emergency and hospital facilities. Melbourne enjoys four distinct seasons every year - spring, summer, winter and autumn. Melbourne does not have a specific wet season - it can rain at any time of the year. Sports and other outdoor activities are possible at all times of the year. Further information on Melbourne is available at www.visitvictoria.com.au From fashion and sports, to theatre and cultural events, there are many exciting and interesting activities you can do while living in Melbourne. If you want more information about attractive places to visit, Melbourne’s Tourist Information Office is located at Federation Square, opposite Flinders St Station. This office is open 7 days a week and offers information about Melbourne and Victoria. You can also get the information from the Melbourne’s Tourist website at www.tourism.vic.gov.au. Sport and Fitness in Melbourne Melbourne is the sporting capital of Australia. Every year Melbourne hosts several major sporting events --- Tennis Australian Open in January, the F1 Grand Prix in March, and the AFL Grand Final in September as well as AFL matches throughout March to September. There are also many sport and fitness facilities such as pools and gyms located around Melbourne. There are many fitness centres close to UIT; for example, Fitness First located in Melbourne Central and the historic ‘Melbourne Public Baths ‘on the corner of Swanston and Victoria Streets. If you are interested in playing sports or joining a sporting club, Student Services Officer at UIT can help you to find a club that suits your interest. Airport Transfer Public Transport does not operate from Melbourne Airport. Passengers instead may travel via taxi or Sky Bus service to get to their destination. Alternatively, you can use Airport Transfer offered by UIT. It will cost you $110/ one way. This includes the cost of collection from Melbourne Airport and drives you directly to your home in Melbourne. Please take note that UIT requires at least 3 days’ notice before your arrival. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 5 - of 35 UIT Location and Public Transport UIT is located at 398 Lonsdale Street Melbourne. We recommend to students that they do not drive to the Institute as the cost of petrol and parking can be very expensive and inconvenient. The closest train station to UIT is Melbourne Central Station. This station is located on the corner of La Trobe Street and Elizabeth Street. Its only takes three minutes to walk to UIT from this station. Trams travel along Elizabeth Street making it easier for UIT students to get to the Institute. Take any tram along Elizabeth Street and ask the driver to drop you off at the stop nearest to Lonsdale St. The Melbourne transport provider Metro has prepared a pamphlet to help you with fares and other public transport information. This pamphlet is provided with this Student Manual and copies are also available on campus. If you have any questions about ticket prices, timetables or locations, please see us at the Reception or visit this website: www.victrip.com.au. Driving around Melbourne In order to drive in Australia, you must have either an Australian Driver’s License or an International Driving Permit. If the International Driving Permit or License is not in English, you must carry a certified translation. Cars drive on the left side of the road in all states of Australia. Victoria has very strict driving laws. When driving, you must always wear your seat belt and ensure that all passengers would also have their seats belts fastened. We also recommend that you do not drink and drive. It is very dangerous and if you are caught by the police, you could lose your driver’s license. Victoria also has speed limits which all drivers must follow. You must not go over the speed limit by more than 3kmh.Speeding incurs heavy fines and you may also lose your driving license. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 6 - of 35 Driving outside Melbourne If you are going out of Melbourne for a weekend or during term breaks, remember to always have a map (such as the Melway Street Directory) of the area you are travelling to. Before you leave, tell someone where you are going and when you will be back. Always carry plenty of water when going on a long trip. You should also go to a police station before driving, just to check if there are any road rules in Australia that you are not familiar with. Finally, if your car breaks down, stay with your car and do not walk off to find help as this is the preferred advice from State Emergency Services, and staying with your car allows you to have shelter against rain, or Australia’s harsh sun. If renting a car, make sure that the only person who drives is the person who has signed in as the registered driver - otherwise your insurance may not cover you if you meet an accident. Although, it is not against the law in Australia to drive a car without insurance, however, we strongly recommend that you secure car insurance. Victorian public holiday dates for 2014 & 2015 Event New Year's Day Australia Day 2014 Wednesday 1 January Mon 27 January 2015 Thursday 1 January Monday 26 January *substitute for Sun 26 Jan Labour Day Monday 10 March Monday 9 March Good Friday Friday 18 April Friday 3 April Saturday 19 April Saturday 4 April Easter Monday Monday 21 April Monday 6 April ANZAC Day Friday 25 April Monday 27 April Queen's Birthday Monday 9 June Monday 8 June Melbourne Cup Day Tuesday 4 November Tuesday 3 November Christmas Day Thursday 25 December Friday 25 December Boxing Day holiday Friday 26 December Monday 28 December EasterSaturday Daylight saving dates and times 2013/2014 Starts : 2am S/T Sunday 6 Oct 2013 Ends: 3am S/T Sunday 6 Apr 2014 At start of daylight saving period, move clock forward one hour at 2 a.m. standard time Eastern Standard Time) to 3 a.m. summer time |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 7 - of 35 At end of daylight saving period, move clock back one hour at 3 a.m. summer time to 2 a.m. standard time (Eastern Standard Time) Smoking Smoking is not permitted in public places, including airports, restaurants, pubs or bars, cinemas and shopping centres. This is the law in Victoria so please observe the signs on the front of all buildings. UIT also has a non-smoking policy that prohibits smoking anywhere in the building, including toilets. Students should not smoke at the front of the building. Water Restrictions in Melbourne Melbourne often experiences water restrictions, which means that we all need to minimise our water consumption. Please do not leave a tap running whilst you are brushing your teeth or washing the dishes, and try to limit showers to 3-4 minutes. It is important not to use a hose to wash your car; as an alternative you should use a bucket. You may also wash your car at a Car Wash, which uses clean recycled water that is good for the environment. 2. Facilities and Services available on campus UIT Location and Facilities UIT is situated in the Central Business District of Melbourne between Queen Street and Elizabeth Street at 398 Lonsdale Street on Level 4. The closest train station to UIT is Melbourne Central. UITs facilities consist of: 6 Classrooms 2 Computer Labs Counselling room Reception and Student support area Library Computer Access Student Common room Administration Office UIT Administration can help you about all the facilities and services on campus. If you are not sure where to go or who to ask about anything on campus, ask our friendly and helpful Administration staff at the reception desk. If you require a letter for Immigration, you need to give the Administration staff at least 2 days’ notice before you require the letter. Student ID card You will receive your student ID card during orientation. You should carry your ID card with you all times while on campus. Please note that if you lose your student ID card, there will be $10 charge to have it replaced. Student Support Officer Being an international student is exciting, but it can also be challenging. The Student Services Department at UIT is specifically designed to help you while living and studying in Australia. The Student Support Officers (SSO’s) are always available for you to gain advice on both academic and personal issues. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 8 - of 35 The SSO’s also offer professional and confidential advice in the following areas: Public Transport Accommodation; information on your rights and responsibilities as a tenant Legal issues such as going to court Resume preparation Job search support and workplace rights and responsibilities (remember that international students on Student Visas cannot work more than 20 hours a week) Police powers in Australia, and your rights when dealing with police. Counselling and welfare service - Student Support Services Officer is able to make appointments for these services Another service available from this office is information on future careers, or further study after you finish your course at UIT. Please make an appointment or drop-in at the office. Please be aware that some courses have early closing dates and pre-requisites so it is important to see us to get your application and pre-requisites organised. Reasonable Adjustment The Disability Discrimination Act uses the principle of reasonable adjustment, which is also called reasonable accommodation, to ensure that people with disabilities are treated equally. This means that 'reasonable' adjustments must be made wherever possible; to meet the needs of a student with disability or with other learning needs. At UIT, we can do the following to assist with your requirements for reasonable adjustment: Make teaching and assessment materials and methods more accessible. Use teaching and assessment methods that suit most students may hinder access for some students with a disability. UIT is able to present information through a range of methods to assist students with a disability. Adapt the physical environment and equipment to better suit the student with disability. providing additional time for student to practice the assessment tasks presenting questions orally for students with literacy issues asking questions in a relevant practical context adapting machinery and equipment to make it more easy to use presenting work instructions in diagrammatic or pictorial form instead of words and sentences simplifying the design of job tasks If you require more details about reasonable adjustment, please speak to your Teacher or the Student Services Officer. Accommodation Our SSO’s can also help you to find accommodation that suits your needs. The two kinds of accommodation that the Institute can help you with are: 1. Rental Accommodation: If you require help regarding the accommodation, you must notify the Institute in advance about your interest to rent an apartment, flat or house. You will also need to inform the Institute of what type of arrangement you want e.g. shared or single accommodation, etc. Single shared accommodation usually costs $190/ week and Twin shared accommodation costs $140/week. Please be advised that most of the properties are unfurnished and you may have to buy your own furniture. Rental properties are normally leased for a minimum of 6 – 12 months. You will need to pay a bond for the property, which usually amounts to 4-weeks rent in advance. This is returned to you when you leave and after the agent |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 9 - of 35 or the owner has inspected the property. You will also be expected to share the costs of expenses like electricity, gas and phone bills with your housemate. Therefore, make sure you make an agreement with housemates as to how these expenses will be shared. Finally, make sure that your name has been removed from the lease after you move out from the rental property. If your name is left on the property, and if something occurs at that property, you will still be held responsible even though you no longer live there. 2. Home Stay Accommodation: You may choose to live with an Australian family during your time in Australia. If requested, the Student Services Officer can arrange for you to stay with a family who will provide you with 2-3 meals a day, and cover electricity and other bills. However, you are liable for your own telephone bills and personal needs. Home stay is a good choice if you want to improve your English. UIT charges a home stay placement fee of $200. Home stay will approximately cost $260 for single and $230 for twin share per week. You will need to pay upfront between 2-4 weeks, but this will vary between home stays. You will be informed about all the upfront cost involved before you move into the accommodation. These charges are current as of 1 January 2013 and subject to change. Library facilities UIT provides a library of material that students may borrow in addition to material they may find on the internet. The library is located next to reception on level 4 398 Lonsdale St Melbourne. There are resources for English students, self study material, resources for Business and Multimedia. There are also computers PC’s and Mac’s for students to browse the internet and study. The service is monitored. There is also software installed on all computers to monitor illegal sites. Computer Access The Computer Rooms Lab1 and Lab 2 are located on level 4 398 Lonsdale St Melbourne, have high-quality computers for your use. These computers are made available to help you do your assignments/assessments and to enhance your learning. All UIT students will receive a computer log-in and password during orientation. If you experience any difficulty in logging-in the computer, please see reception. You are expected to use this resource in a responsible manner, it is NOT a facility for you to download music and video, and surf in appropriate or illegal sites. The service is monitored. There is also software installed on all computers to monitor illegal sites for students under 18. Printing, Photocopying and Internet Usage All UIT students are allowed access to the printer, photocopier and internet facilities for reasonable study use. The cost of printing and photocopying per page is shown below. Please see reception to recharge your printing account. The minimum amount for recharging your printing account is $ 10.00. Printing Colour Photocopying Grayscale Colour Grayscale A3 $1.50 $0.20 $1.50 $0.20 A4 $0.80 $0.10 $0.80 $.10 Student Common Room Students are encouraged to use the facilities available in the Student Common Room. This area is comfortable for student to relax and meet other students. There are tables’ and seats for you to eat your lunch and for you to relax during your break. There is also a small kitchen area, complete with a sink, several microwave ovens and tea and coffee facilities. Remember, this is your area – please keep it clean. There is also a television to listen to news and current affairs. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 10 - of 35 Your Student results and training activity You can access your results and training activity online by logging onto the student Management System portal from the www.uit.edu.au website. You can also enquire at the reception about your results and attendance status. If you want anything from your file, the staff member can photocopy it for you. Course Credit and Recognition of Prior Learning Recognition of AQF Qualifications (Credit Transfer) All potential students are informed that their AQF (Australian Qualifications Framework) Qualifications and Statements of Attainment will be fully recognised by UIT. If you are seeking national recognition for AQF Qualifications and/or Statements of Attainment awarded by another recognised training organisation, you must either present the original documents for photocopying or appropriately verified copies of original documents. The copies will be kept in your student file. Original, verified AQF Qualifications and Statements of Attainment will be fully recognised.UIT offers the opportunity to apply for credit transfer on enrolment. The Credit Transfer Policy will identify relevant learning acquired through: Study towards formally recognised qualifications (academic programs and courses undertaken at an Australian university or overseas university, VET Institution or other Registered Training Organisation) Accredited courses offered by professional bodies, voluntary organisations, enterprises, private educational institutions, trade unions and government agencies AQF Qualifications and Statements of Attainment unable to be verified will not be recognised and you will be asked to provide further verifiable evidence if possible. Recognition of Prior Learning (RPL) RPL involves the formal acknowledgement of your skills, irrespective of how and where the skills were acquired. The process involves identifying your skills and knowledge acquired through formal and informal training and education, work and life experience and matching them to course competencies. All requests for a recognition assessment must be made through your Director of Studies; however, the final decision as to whether recognition will be granted or denied will be made by the Director of Studies. To apply for recognition of prior learning, you need to complete the RPL application form available on the Institute website at www.uit.edu.au or at administration. Please remember to include all relevant evidence with you application. Your application will not be considered if you do not supply all the necessary evidence. Please ensure you include all current and relevant evidence with you application. There is a fee of $60 per unit for RPL. If you are applying from overseas and will be on a student visa, the electronic Confirmation of Enrolment (eCoE) will be reduced depending on the number of units you will no longer study due to course credit or RPL. When RPL is granted, the remaining course load for you will be full-time to comply with your student visa condition. If you are already studying and are on a student visa, the Department of Immigration and Border Protection (DIBP) will be informed immediately after you complete your course. Intake Dates UIT offers students wishing to study ELICOS the opportunity to start on any Monday during term time. VET students can start on the first week of every month except during Christmas. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 11 - of 35 Term Breaks for 2014 Planned term breaks are as follows: (Note: The term breaks are not for ELICOS students) Term Break 1 (17.03.2014 - 06.04.2014) Term Break 2 (16.06.2014 - 06.07.2014) Term Break 3 (15.09.2014 - 05.10.2014) Term Break 4 (15.12.2014 - 04.01.2015) Please Note: UIT reserves the right to change the Intake dates. Breaks are only indicative. Annual Break for English Students for 2013 24 December 2013 to 6 January 2014 Institute Fees Fees must be paid by the due date prior to the commencement of relevant semester. Students who unable to make payment by the due date must see the Accounts Officer one week prior to the due date. If fees are not paid by the due date, no student will be allowed to re-enrol unless there are exceptional circumstances that are proved by written evidence and submitted seven days before the fee due date. Students with any overdue fees or fines by the assessment start date will not be allowed to sit for assessments. Students who have any unpaid fees at the conclusion of their course cannot be awarded any results or certificates until all fees are fully paid. Invoices are printed for Students when payments become due. Payment will be due two weeks from the issue of the invoice. Late payment of fees will incur a penalty of $50 per due date of the fee owed to the Institute. The invoices will be issued according to the student intake dates. All Fees including late fees and any other payments made by credit card will incur a further 2.5% surcharge. In the event a student abandons the course after commencement, all fees due are payable to the Institute upon demand. The table below mentions all the possible fees. UIT may to change the fees at anytime throughout the year. All Possible Fees Below is information on all possible fees at Universal Institute of Technology Tuition Fee (Depending on course) Enrolment Fee RPL per unit (min) Material Fees – English Material Fees – Other OSHC Single OSHC Couple OSHC Family Airport Pick-up Accommodation Placement Fee Charges for Late Payment Re-assessment Fee Re-enrolment fee Charge for Lost ID Card Charge for Lost Certificate |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO $ 200.00 $ 60.00 $250.00 (Max) $250.00 $495.00/year $1238.00/year $1788.00/year $110 one-way $200.00 $50/instalment $120/unit $300/unit $10 $50 |Version 7.0 | Current Version: 30/01/14 Page - 12 - of 35 Refund Policy All refunds will be considered under the Universal Institute of Technology Refund Agreement. You will need to submit an application for the refund to be considered. Please keep a copy of the Refund Agreement in the event that you need to refer to it in the future. There is no guarantee that an application for refund will be granted. As a matter of policy, Universal Institute of Technology agrees to refund, within 28 days, without deduction, all fees where Universal Institute of Technology cancels the course; where the commencement of the course is postponed for more than two weeks or where sanctions are imposed on the Institute. If the student’s initial visa has been cancelled, provided proper documentation can confirm such cancellation, a full refund of fees, less the enrolment fee will be refunded. Without proof of refusal from the Australian Government a refund will not be granted. A request for refund in writing and proof of visa refusal from the Australian Government must be sent to the Institute no later than four weeks after visa refusal. Documentation received after this date will incur a cancellation fee of AUD$500 in addition to the enrolment fee. Situation 1 2 3 4 5 6 7 a b c d e f UIT withdraws/ does not deliver the program for which the student has paid under for the following reasons: The offer is withdrawn by the Institute The course ceases to be provided, at any time, after it commences but before it is completed The course is not provided in full to the student because a sanction has been imposed on the registered provider Student is refused an Australian Student Visa (copy of refusal letter required) or illness or disability prevents the student from taking up the course. NOTE: if the total fees paid do NOT include an enrolment fee, then UIT reserves the right to deduct $200 to cover expenses. Visa extension is not granted by Australian Government but student already commenced his/her course OR student defaults or withdraws from course during visa processing but already commenced his/her course Student withdraws from course 10 weeks (70 days) or more prior to eCoE commencement date. Student withdraws from course 5 weeks (35 days) or more prior to eCoE commencement date. Student withdraws from course less than 5 weeks, on the eCoE commencement date or after that date. If a student has paid a deposit for future courses. REFUND of Tuition Fees Enrolment Fee refunded Full refund of unspent pre paid fees(in case student does not alternative course if provided by UIT) Yes( Only in the first 2 situations) Full refund No NO REFUND No Full refund less 30% Full refund less 50% No No NO REFUND No Deposit paid less $500 No Notes: Refunds identified above are for the Tuition Fees ONLY (Tuition Fees are those identified in the brochure or on the agreement as course fees). Incidental fees are all other fees apart from Tuition Fees and Enrolment Fees. For example Material Fees or Airport Pickup. ONLY the “unspent” amount will be returned. If the cost of the service or material has already been incurred this will NOT be refunded. Fee refunds for special circumstances (illness, family circumstances) may be agreed, on an individual basis, at the discretion of the CEO Where the student has paid for other fees including material fees, then only the “unspent” portion will be returned. E.g. Student has paid for and received an Airport Pickup then NO refund is due. For RPL, the minimum fee is $60.00 will cover most situations, however where extra work is required by UIT to validate your prior learning, UIT reserves the right to apply additional charges (see policy), these will be agreed with the applicant and are non-refundable If a student withdraws and there is a refund due for their OSHC, then they must apply direct to the provider |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 13 - of 35 g for any refund due. This will be subject to the providers refund policy. All date calculations are based on the date the form is received by UIT, not the date the student completed the form (if different). Note: Refunds of any monies received by the Institute on behalf of the student for services other than tuition fees must be requested from the company delivering the service and students will be subject to that company’s refund policy. For further information on the Institute’s refund policy, please contact the Student Services Officer. For the entire refund policy please ask the student services officer or refer to the website http://uit.edu.au PROCEDURE The process is started by the student completing and submitting a Refund Application Form (ST03). This form will be reviewed for completeness and the date received and by whom is entered on the form The form is passed to Finance to review current payment status and amounts owing / in credit are recorded. The student file is checked together with the Student Management System to confirm the dates and calculate refund based on the table above. Before the refund can be issued it must be approved by the Director of Operations. ALL documentation relating to a refund (whether granted or not (must be filed in the student file. 3. Nature of Guarantee UIT is committed to ensure that once students have started studying their chosen qualification or course, provided they continue to meet all of their responsibilities as students, they will be assured completion as per the training plan. UIT will also guarantee training and assessment of the highest quality as outlined before enrolment. International Students In the event that UIT is unable to honour this commitment, it will provide a release letter to the student so that they can complete their training with another RTO. UIT will also issue a Statement of Attainment for any units successfully completed by the student. 4. Your Responsibilities as a Student At UIT, we want all students to excel in their studies. There are three keys to being the best student you can be while at UIT: Attend class Complete your assessments Pay your fees. Legislation In order to comply with regulatory requirements, UIT must inform you of your legislative obligations. They are as follows: Equal Opportunity Act 1995 and Racial and Religious Tolerance Act 2001 In Victoria, racial discrimination is illegal in the areas of education, employment, goods and services, accommodation and land, sport and local government. For purposes of the Victorian Act, "race" includes colour, nationality or national origin, descent, ancestry, and ethnic origin or ethnicity. The Act also makes it illegal to discriminate against a person that has a relative or associate who is of a particular race. Racial and religious discrimination are also illegal in Victoria. The most serious form of racial and religious discrimination is a criminal offence. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 14 - of 35 Migration Act 1958 This Act applies to students as it allows the Immigration department to automatically terminate a student visa 28 days after a notice is sent to the student under Section 20 of the ESOS Act if the student has not visited Department of Immigration and Citizenship (DIBP). Students are advised to visit DIBP within 28 days of a Section 20 notice if they wish to remain on their student visa. Occupational Health and Safety Act 2000 This Act applies to students that they authorize the Institute to certain policies, procedures and actions. For example, the Act requires the Institute to ensure that students are provided with safe environment for training and assessment while on the campus. Students are to be advised that such policies and procedures are not subject to the discretion of the Institute and are required by law. Education Services for Overseas Students Act 2000 (ESOS Act) This Act applies to students in that authorize the Institute to certain policies, procedures and actions. For example, the Act requires the Institute to report those students who have not comply with student visa conditions relating to attendance and academic performance to DIBP. Students are to be advised that such policies and procedures are not subject to the discretion of the Institute and are required by law. The ESOS Framework—providing quality education and protecting your rights The ESOS framework Training Organisations who appear on the CRICOS (Commonwealth Register of Institutes and Courses for Overseas Students) Register are governed by the ESOS (Education Services for Overseas Students) Framework which consists of a number of pieces of legislation including the ESOS Act 2000 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students. These laws are in place to protect overseas students and to uphold high quality standards of education within Australian Education Institutes. For further information please refer to: https://aei.gov.au/Regulatory-Information/Pages/Information-for-Students.aspx Definitions - - - - - ESOS Framework: ESOS stands for Education Services for Overseas students. It acts out and regulates the legal structuring governing delivery of education to Student Visa holders. eCoE: the Confirmation of Enrolment or eCoE is a document that Universal Institute of Technology creates on PRISMS for a prospective Student Visa holder when the student has signed their Acceptance of Offer. The student uses the eCoE as proof of enrolment when applying for their Student Visa. DOE: The Department of Education. More information can be found on http://education.gov.au/ CRICOS: CRICOS stands for Commonwealth Register of Institutions and Courses for Overseas Students. It is a registration of institutions that offer courses to Student Visa holders, and the courses they offer. More information can be found on http://cricos.dest.gov.au DIBP: The Department of Immigration and Border Protection. More information can be found on http://www.immi.gov.au/ PRISMS: The Provider Registration and International Students Management System (PRISMS) is the web-based system that lists registered courses and is used to generate eCoEs or to report on adjustments in student enrolments. More information can be found on https://prisms.dest.gov.au/ Overseas Student: This term is used in the ESOS Framework which means an International Student who has a Student Visa. The ESOS regulations only apply to these students. International Student: A student who is not a citizen or permanent resident of Australia, or a New Zealand citizen, and who must pay the international student fee for their course. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 15 - of 35 - - International Students usually have Student Visas, but may have one of a range of other visas. Enrol: the words "enrolled" and "enrolment" are used in the ESOS Framework in the broad sense to mean that a student is undertaking a course. National Code: The National Code aims to set standards and procedures that institutions which provide education to Student Visa Holders must oblige by. The National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. It can be found on https://aei.gov.au/Regulatory-Information/EducationServices-for-Overseas-Students-ESOS-Legislative-Framework/NationalCode/Pages/default.aspx Suspend: in the ESOS Framework, "suspend" is used to mean any break in studies, for whatever reason, whether it is initiated by the student or the institution. Defer: the term defer means to postpone studies to a later time. The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code. Protection for overseas students As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at http://cricos.deewr.gov.au/ CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Please check carefully that the details of your course including its location match the information on CRICOS. Your rights The ESOS framework protects your rights, including: The right to receive, before enrolling, current and accurate information about the courses, fees modes of study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa if there are arrangements in place for your accommodation, support and welfare. Your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement. Your right to get the education you paid for. The ESOS framework includes consumer protection that will allow you to receive a refund or to be placed in another course if your provider is unable to teach your course. Your right to know: o o o o o o How to use your provider’s student support services; Who the contact officer or officers are for overseas students; If you can apply for course credit; When your enrolment can be deferred, suspended or cancelled; What your provider’s requirements are for satisfactory attendance; What will happen if you want to change providers; and |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 16 - of 35 Your responsibilities As an overseas student on a student visa, you have responsibilities to: Satisfy your student visa conditions; Maintain your Overseas Student Health Cover (OSHC) for the period of your stay; Meet the terms of the written agreement with your provider; Inform your provider if you change your address; Maintain satisfactory course progress including undertaking any homework or other tasks set by your teacher; Completing any project work on time Taking assessment in line with the plan presented to you If attendance is recorded for your course, follow your provider’s attendance policy; and If you are under 18, maintain your approved accommodation, support and general welfare arrangements. Contact details Who Your Provider AEI DIBP Why For policies and procedures that effect you For your ESOS rights & responsibilities For visa matters How? Speak with your provider. Go to Provider’s website. https://aei.gov.au/RegulatoryInformation/Pages/Informationfor-Students.aspx ESOS Helpline +61 2 6240 5069 Email: [email protected] www.immi.gov.au Phone 131 881 in Australia Contact the DIBP office in your Country. AEI contact: telephone 1300 363 079 (local call costs), email: [email protected] visit the website: https://aei.gov.au/Regulatory-Information/Pages/Information-for-Students.aspx Relevance of ESOS National Code to International Students The ESOS structure is only relevant to International Students who hold a student visa and are referred to as overseas students. Study Load An International Student may only study full time. International Students who have a Student Visa must complete their course full-time within the expected period unless a waiver of circumstances is made (refer to Student Visa conditions). Student Visa Conditions Visa conditions must be upheld by Student Visa holders. Any breaching of conditions may result in cancellation of your visa; hence, you may have to leave Australia. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 17 - of 35 Important Conditions - The Student Visa holder is obliged to remain enrolled in a course registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) - The Student Visa holder must be financially stable to fund travel, tuition and day-to-day living expenses for themselves, their partner and dependent children for their length of stay in Australia. - Satisfactory course progress must be shown by the Student Visa holder as outlined in UIT policy. - Health insurance must be maintained by the Student Visa holder and their family members if any. - The Student Visa holder has seven days to inform UIT of their address on arrival, and within seven days of any change of address. Pre enrolment information Standard 2 of the National Code requires Universal Institute of Technology to give students comprehensive information about their course prior to acceptance of an offer. Refer to Pre- Enrolment Policy. Under 18 students UIT offers the English for High School course to students less than 18 years of age but not under 13. Please refer to Younger Student’s policy Contact Details for students UIT will maintain in the student database a list of contact details for students and for the parents of younger students (or other nominated relative), guardian and local address (which should be the guardian or home stay) of each student. Initial information will be collected through the application form. Students will be informed at orientation, through the Student Manual & Orientation Guide and repeated throughout their course that if any of these details change, they need to notify the college immediately (ideally before the change occurs). Not doing so will be considered a serious disciplinary matter. The Director of Studies (VET) will ensure that regular checks are conducted (at least 6 monthly) to make sure that data is complete and current. If teachers, counsellors or other staff suspects that an under-18 student may have changed address or telephone number without informing the college, they are expected to inform the college. Anti-Bullying and Anti-Abuse Policy UIT does not tolerate bullying or abuse of any kind. Being bullied should never be regarded as being ‘character building’, ‘just part of growing up’ or something to ‘get over’. All incidents of bullying or abuse should be reported, and the victim should never be left to ‘stand up for him/herself’. What is bullying and abuse? Bullying and abuse may take many forms, including: physical bullying; verbal, psychological and social bullying, such as name-calling, unwanted teasing, gestures, threats, creating and/or spreading rumours and social exclusion; sexual bullying/abuse, such as unwanted touching, innuendo or worse harassment or discrimination of any form These actions and behaviours could be conducted in person or electronically (‘cyber-bullying’). These problems can often lead to serious issues such as severe loss of confidence, lack of academic progress and absenteeism. Psychological problems may continue later in life. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 18 - of 35 Bullying and abuse can be hard for teachers, guardians and other adults to detect as it is often intentionally hidden from them, and victims are often reluctant to report it. This is especially the case with overseas students as they may not be familiar with ways of reporting bullying, and the fact that it often occurs in a language that the teachers don’t understand can make it easier to hide. Further, the problem often gets worse when the perpetrators feel that the behaviour is either being ignored or not noticed by adults. Reporting bullying and abuse Every staff member who regularly comes into contact with students aged under 18 should be aware of the possibility of bullying and should feel free to discuss possible incidents with teaching staff, counselling staff and the Director of Studies. If bullying is suspected or witnessed by a member of staff, it should be reported to the Academic Manager. Students are advised through their Orientation, the Student Handbook and by regular reminders by teachers that if they see or suspect bullying, or are bullied themselves, they should report it. They have several options for reporting – they can do so to their teacher, another teacher, counselling staff or the Academic Manager (ELICOS)/ Director of Studies (VET). They should be reassured that the college will support them if they feel bullied. Homestay parents and guardians will also be advised that if they suspect that bullying is taking place, they should report it to UIT immediately. Dealing with bullying and abuse All incidents of bullying should be dealt with as soon as possible after the event or the reporting of the event. Generally, the class teacher will be responsible for this, though the Counsellor, Academic Manager and/or other teachers will become involved in appropriate circumstances, for example if the teacher has limited previous experience of dealing with bullying/abuse. It may be appropriate that the person dealing with the problem is of the same gender as the victim. The victim of the bullying/abuse should be reassured, and should also be informed about the action that has been taken. Checks should also be made that the behaviour has stopped; if it hasn’t, further action is necessary. Appropriate actions will vary depending on the nature, severity and frequency of the incident(s) and include, but are not limited to, the following: making it clear to the bully/abuser that the behaviour will not be tolerated encouraging the bully/abuser to see the matter from the victim’s point of view punishment such as detention during breaks or after school, or loss of privileges writing a letter of apology to the victim referral to the counsellor (specialist counsellors and/or translators may be brought in if appropriate) in severe or repeated cases, suspension or expulsion (note that this may result in the student having to return home due to the cancelation of visa) monitoring of the student All cases must be reported to the Director of Studies/Academic Manager, who is responsible for ensuring that records are kept. At the Director of Studies/Academic Manager’s discretion, a letter should be sent to the parents and guardian of the perpetrator explaining the situation and specifying the actions taken. It may also be appropriate to contact the parents and guardian of the victim. As each situation is different, this should be decided on a case-by-case basis, placing the victim’s welfare as a priority. Electronic access for students under the age of 18 UIT understands that electronic access by students to information plays an important part in their education. However, such access presents challenges in that students may attempt to access content that is not appropriate for their age group. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 19 - of 35 For this reason, appropriate software is installed on college computers available for use by students under 18. This software limits access to potentially unsuitable websites, masks profanities and logs internet use amongst other features. Additionally, students under the age of 18 will only be allowed to use college computers when there is a member of staff in the room who is charged with actively policing computer use. This will cover the possibility that some students may know how to circumvent the software, and also mean that someone is available to help if problems occur. Accommodation for Students Aged under 18 Deciding suitability of accommodation and homestay This policy applies whether the accommodation is arranged through an agency or directly by the college. Even where an agency is engaged, it remains UIT’s responsibility to ensure that standards are upheld, that the accommodation selected is suitable throughout during of study, and that all persons living at the accommodation are suitable including that all persons over the age of 18 hold current working with children checks (WWCC). Records of the inspection will be kept on file; homestay agencies are expected to provide such records. Even where inspections are carried out by third parties such as homestay agencies, UIT may institute its own inspections. All accommodation must be inspected and the host family must be interviewed to ascertain their suitability for looking after younger overseas students before accommodation is approved. This may be done by the homestay agency or by UIT. Points that will be looked for during this inspection and interview include: checking that the sleeping, living and study arrangements are suitable for a student under the age of 18; for example, that the room has suitable facilities including a desk where homework can be completed comfortably; checking that the homestay family are familiar with the needs of people of the age and gender being considered, are sympathetic to the needs of overseas students, fully understand the implications of taking in a student under the age of 18, and are willing to take on welfare responsibility; checking transport arrangements from the homestay; if UIT is not readily accessible by suitable public transport from the homestay, the homestay family must commit in writing to providing safe transport that ensures the student can maintain full attendance at the college, take advantage of extra-curricular activates and can have a normal level of social interaction with peers. All persons over the age of 18 living in the homestay at the same time as the under-18 student must show a current Working With Children check card; this should be kept current during the period that the under-18 is staying in the accommodation. All homestay providers will be comprehensively briefed about their responsibilities, who to report issues to and what is expected of the children by the college (including the fact that full attendance is compulsory and that daily homework is expected). A college timetable will be provided as well as a copy of the student handbook, including college rules. Monitoring of welfare arrangements Follow-up inspections and interviews for all accommodation will occur at least quarterly. also be encouraged to provide feedback about accommodation. Students will Any complaints or negative comments from students about their accommodation should be reported to the Student support officers and followed up. The Student Support Officers or their delegate will have an informal chat with under 18 student at least every two months to check that their living arrangements have not changed and are still satisfactory. Homestay families may also be contacted from time to time to ask whether they have any concerns. This will also occur when a student is absent or repeatedly late from school without satisfactory written explanation from the homestay; in addition, such written explanations may be verified by a phone call to |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 20 - of 35 the homestay. Students will be encouraged to report any problems with their homestay, however minor they perceive them to be, to their teacher, a counsellor or the Student Services department. Should a teacher or other member of staff hear any comments from students about issues with accommodation or which suggest they may be staying somewhere other than the homestay without approval, these should be reported to the Student Services officer at the earliest opportunity. Changes to accommodation while the college has official responsibility for a student's welfare Changes to accommodation must be approved in advance by the college, and must only involve accommodation that has been approved by the college according to section 2 above. Such changes must be notified to DIBP through PRISMS. If a student moves out of their accommodation without the prior approval of the college, UIT is legally required to notify DIBP, and this may lead to cancellation of the visa. Students will be advised of this during orientation, but will also be advised that if problems occur in their approved accommodation, they should inform the college immediately, and the college will take whatever measures are necessary to ensure the welfare and safety of the student. Welfare counselling requirements UIT will ensure that a nominated person is available for welfare counselling of students. Experience in the counselling of children is preferred for this role; ideally the person would also have experience with issues affecting international students. Details of the nominated person, including name as well as times and location the person is available, will be clearly signed on the noticeboard and in the classrooms usually used for EHS. That person will talk at orientation about his/her role, and will also visit classes to ensure that students continue to know who the counsellor is and to talk about any general welfare issues that may be relevant to the EHS student body as a whole. Mode of Study UIT only provides fulltime classroom based training and assessment to international students. UIT does not have distance education or arrangements with another registered provider, person or business to provide the course or part of the course. UIT Courses At UIT, we have three streams of courses to offer at this time and they are: a) General English ( Elementary to Advanced) b) English for Academic purposes/ IELTS Exam Preparation c) English for High School d) Certificate II in ESL( Access) e) Certificate III in ESL(Further Study) f) Certificate IV in ESL( Further Study) g) Certificate IV in Business h) Diploma of Management i) Advance Diploma of Management j) Diploma of Interactive Digital Media For more information regarding our courses including unit details, fees, starting dates, assessment requirements etc, please visit our website www.uit.edu.au or call in to our campus to speak with a Student Support Officer. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 21 - of 35 Deferring, suspending or cancelling study The UIT Deferment, suspension and cancellation policy and procedure provide the processes for students to defer, cancel or suspend their studies. It is available on the UIT website: http://www.uit.edu.au Students are not permitted to postpone commencement or suspend studies except on grounds of illness, (supported by a doctor’s certificate) or other exceptional compassionate conditions beyond the student’s control, such as bereavement. If a student defers, suspends or cancels their study, this may affect their visa. The student should contact DIBP for advice before making any decisions. DIBP makes the final decision as to whether the reasons for postponement are acceptable. DIBP may cancel visas if a student is granted leave to go home but does not leave Australia or does not return by the agreed date. Students may also have their enrolment suspended or cancelled due to misbehaviour which can also be grounds for cancellation of studies. Students have the right to appeal a decision by UIT to defer, suspend or cancel their studies and UIT will not notify DOE via PRISMs of a change to the enrolment status until the internal complaints and appeals process is completed. Students applying for deferment or suspension of studies need to fill out the appropriate form available from one of our SSO’s. UIT will then inform DIBP where the application is considered. This must be supported with evidence to UIT. There is no assurance that an application to defer or suspend studies will be approved. For more information, please refer to Deferring, suspending, or cancelling the student’s enrolment policy and procedure. Tuition Protection Service at UIT Under the Tuition Protection Service (TPS) framework, UIT has a statutory obligation to report to the TPS Director and the Secretary about provider and student defaults. This is the first layer of tuition protection for students. Students Should read their written agreement carefully before signing it - it is a legal contract. Ensure the agreement is clear on the number of study periods in the course, how the fees are distributed throughout the course for each study period and the difference between tuition fees and other types of unprotected fees such as accommodation. Should be aware of any conditions or deductions from a refund they may incur if they do not commence or complete the course (this is called a student default) or where their visa is not approved. Keep a copy of all receipts for money they have paid to a provider. Ensure their provider gives them a record of all study completed at each stage of their course. Let their provider know as soon as any of their contact details change. If an international student is referred to the TPS following a provider closure and wants to accept an offer of a place with an alternative provider, the student will have to meet any additional academic and fee requirements of the alternative provider, if higher than the original provider. Providers Are expected to meet their default obligations under the Education Services for Overseas Students Act 2000 (ESOS). Have to contribute annually to the TPS. Have the opportunity to place students who are referred to the TPS in a suitable alternative course. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 22 - of 35 Are under no obligation to accept a student that has sought a placement with them following another provider's default. English Only Policy UIT’s English-Only Policy has been established to help you maximise your English language practice during your studies and stay in Australia. At UIT, we believe that it is important for our students to speak English at all times while on campus. Being immersed in an English-speaking environment will give you the opportunity to improve your English skills. This is why we actively enforce an "English Only Policy" on our campus. We reward students who observe our English Only Policy If a staff member hears you speaking English outside of class time, they may give you a “UIT Star card”. If you receive a UIT Star card, please write your name and student number on it and put it in the green ticket container at Reception. UIT Star prize draws happen regularly (like a lottery) and the winning students will receive rewards for speaking in English. If a student breaks the rules of the English-Only Policy, he or she will receive a penalty: Penalty #1: The student will receive a first verbal Warning (Yellow card). Penalty #2: The student will receive a second verbal Warning. Penalty #3: The student will be suspended from the college for one day and will be recorded as absent. The student will need to meet with the Academic Manager. Penalty #4: The student will not be permitted to remain at UIT. The student will need to meet with the Academic Manager. Maintaining Discipline You are expected to maintain good conduct while you are studying at UIT. Disruptive behaviour such as the following are not tolerated at UIT: Disrupting the learning of others Preventing staff members from performing their duties Endangering the health and safety of staff or students Wilfully obstructing or disrupting any activity, class or examination Wilfully carrying out behaviour that may be detrimental to the health and safety of other students or staff Any form of harassment, whether based on gender, race, age, sexual preference or religious belief Wilfully damaging or wrongfully dealing with any Institute property, or the property of any person attending or working at the Institute Assaulting or attempting to assault any person within UIT Drunken and/or disorderly behaviour on campus Being under the influence of prohibited drugs and/or substances Trespassing or knowingly entering any place within the premises of the Institute which is out of bounds to students Making a false representation as to a matter affecting student status Breaching rules including plagiarism relating to conduct of assessment Any indictable offence which impinges on Institute operations Possession of prohibited or dangerous articles Not observing lawful directions given by an UIT staff member Damaging Institute property |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 23 - of 35 Not paying fees If it is found that you have committed any act of misconduct, the Director of Operations will discuss with you the UIT’s policy on handling such misconduct and an appropriate penalty will be given to you. It should be noted that some offences may be sufficient grounds for automatic expulsion. Plagiarism Policy Plagiarism is the copying or imitation someone else’s work or ideas without acknowledging its original source. This includes, but is not limited to obtaining information from books, the Internet and from fellow students. Universal Institute of Technology treats Plagiarism as cheating. Cheating and Plagiarism are serious offences, and will be treated seriously. Universal Institute of Technology imposes severe penalties on students who cheat and plagiarise. How to avoid Plagiarising? To avoid Plagiarising, it is essential to acknowledge all sources in all assignments submitted for marking. Acknowledgement may be in the form of footnotes, endnotes or any other textual references. A reference list must be included at the end of an assignment if any acknowledgements have been made within the assignment, including sources that have been referred to but not cited within the assignment. The words of another writer must be placed in quotation marks/inverted commas. These words must be followed by the author’s name, the source (book, web site etc.) and page number of the source. The author’s complete details should also be included in the reference list at the end of the assignment. Please refer to the Student Reference Manual supplied with the Student Orientation Guide for information about citing sources. It is also a serious act to help another student to plagiarise written work. This includes lending another student work that you have completed so that it can be copied and submitted as the other student’s own work. Universal Institute of Technology treats these instances as seriously as Plagiarism and will impose severe penalties on students found to be assisting other students to cheat and plagiarise. Penalties for Plagiarism Penalties for Plagiarism can be significant. If a student is caught doing any of these things, they receive an Automatic Reprimand Failure for that assessment. They will receive 0% (Not Satisfactory), pending resubmission of that assessment. They will have to resubmit that assessment and the Director of Studies may revise the assessment to protect its integrity (for example, they may make it a test). Resubmission is only possible where the reassessment will be completed before the relevant unit ends. You may appeal if you feel you’ve been accused incorrectly. Plagiarism can put you in breach of your visa conditions and may be subject to a Department of Immigration and Citizenship (DIBP) investigation. UIT may exercise the option of reporting the Plagiarism to DIBP for review of the student’s visa. Assessment Procedures Common Assessment Rules: In all assessments, the following rules must be remaining to: Students are not permitted to bring unauthorised aids or documents into the designated Assessment site. Examples include mobile phones, unauthorised notes, unauthorised calculators or unauthorised textbooks. An aid or document can only be authorised by the Director of Studies/ Academic manager. Students are not permitted to communicate with anybody during an assessment, apart from the Assessors to have legitimate questions answered |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 24 - of 35 If you miss an Assessment If you miss a scheduled assessment you are required to provide proof of Legitimate Absence within three (3) working days after the official exam date, or in exceptional circumstances, proof of Legitimate Absence must be provided as soon as possible: Proof must be provided to the Director of Studies/Academic manager. If the proof is not provided within the time period, then the student will receive an unsatisfactory outcome. The Head of Department/ Academic manager sets the date of the new assessment. No supplementary assessments will be scheduled without proof of Legitimate Absence. If Legitimate Absence is rejected, the student can appeal to the Director of studies Students must contact the Institute as soon as they become aware that they will not be able to attend the scheduled assessment. Access to Records and Certificates and Statement of attainment All students have the right to access their records at no cost to them; however students should complete a Request for Transcript form to obtain their certificates and or statement of attainment at any time during their course or at the completion of the course. Please allow up to 10 days for processing. Note that if any fees and charges are outstanding for the units that the certificate or statement of attainment is requested for, it will not be issued unless it is cleared. Any such requests can be made at the reception. Bullying and Discrimination at UIT All students are responsible for their own behaviour. All forms of bullying, harassment or discrimination are not acceptable. All students who believe that they have experienced bullying, harassment or discrimination are encouraged to make a report by using the Universal Institute of Technology Complaints Policy and Procedures. Access and Equity UIT recognises that it operates in a diverse local, national and Universal environment and values the diversity of its staff and student population. UIT offers a range of courses and services for people from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islander peoples, Australian South Sea Islander peoples, youth and people with language, literacy and numeracy difficulties. UIT is committed to offer equal opportunity of access, participation and improvement in education and developing an environment that is free of discrimination and harassment. In providing equal opportunity, the Institute recognises that specific measures such as facilities, courses, resources, accommodation and other specialised services may be provided to you on request to enable you to fully play a part in the life of the Institute on an equitable basis with others. The Student Support Officer and Director of Operations ensure that the structures and practices of UIT are in line with state and national legislation regarding all areas of Equal Opportunity, including sex discrimination, racial discrimination, disability discrimination and Equal Opportunity for women in the workforce, in particular by supervising the incorporation of the principles of state and national legislation into Universal Institute of Technology policy. UIT strictly adheres to the Victorian Equal Opportunity Act (1995) and Racial and Religious Tolerance Act (2001), the Commonwealths Discrimination Act (1984), Disability Discrimination Act, (1992), Racial Discrimination Act (1975) and Workplace Relations Act (1996) For further information on our Access and Equity policy as well as Student’s Rights and Obligations, please contact the Student Support Officer. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 25 - of 35 5. Studying on a Student Visa All students have responsibilities while studying. Students on a student visa have additional responsibilities. You are required to study full time if you are on student visa. Universal Institute of Technology is authorised to obtain from other educational institutions and relevant institution details of your enrolment, academic record and examination results. The information made by you may be made available to Commonwealth and State agencies and the Fund Manager of the ESOS Assurance Fund, pursuant to obligations under the ESOS Act 2000 and the National Code. Change of Contact Details It is an obligation of any student on a student visa to notify UIT, within 7 working days, of changes on their contact information. Contact details include your address, either postal or residential and your phone numbers, including home and mobile numbers. You must also provide UIT with an Emergency Contact in case of an emergency. If any of your details change, you can update it by filling-out a Change of Personal Details Form at Reception. Travelling outside of Australia Deferment or Suspension of enrolment can only be granted in exceptional circumstances e.g. serious family reasons. In such cases you must complete an Application for Deferment or Suspension of Enrolment form and provide relevant evidence e.g. a death certificate. This form is available from Reception and must be submitted to the Director of Operations for assessment. Simply buying an airline ticket does not mean UIT will grant permission for deferment or suspension. Once permission is granted, please make sure that you carry the UIT permission letter with you when you leave and return to Australia as proof. Please note that if you leave Australia without permission and do not have this letter, you may be refused permission to re-enter Australia. Student Transfers All student visas are granted with the 'No Change of Provider' condition. This means that international students must stay with Universal Institute of Technology the first 6 months of their principal course. If the student is enrolled in a package of courses, they must stay with the institute for the length of the prerequisite courses, and then the first 6 months of the main course. In addition Universal Institute of Technology will not knowingly enrol a transferring student from another education provider prior to 6 months of their principal course being completed. This policy does not apply to students who have already completed 6 months of their principal course. Circumstances where student transfer is allowed within six months the original registered provider has ceased to be registered or the course in which the student is enrolled has ceased to be registered; the original registered provider has provided a written letter of release; the original registered provider has had a sanction imposed on its registration by the Australian Government or state or territory government that prevents the student from continuing his or her principal course; or the student has no outstanding fees owing to Universal Institute of Technology any government sponsor of the student considers the change to be in the student’s best interest and has provided written support for that change Transfers to Universal Institute of Technology Onshore international students who are bound by “No Change of Provider” condition, and wish to enroll in a Universal Institute of Technology course, must submit a release letter from their current provider before the institute will issue an eCoE. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 26 - of 35 An Admissions Officer may use the Universal Institute of Technology application form, PRISMS or a copy of the student’s visa in the passport to ascertain the principal course and whether they satisfy the 6 month ruling. Transfer from Universal Institute of Technology to another provider Onshore international students who are bound by “No Change of Provider” condition, and wish to enroll into a course at another provider must submit a Transfer Request Form along with a valid letter of offer from the other provider to the Student Services Officer for consultation in the first instance Where the student still wishes to proceed with the transfer request the transfer request form along with offer letter is forwarded to the Finance area for consideration. A transfer will only be granted under the circumstances listed at 4.1 and a letter of release will be provided within 10 working days of the transfer request being lodged with the Finance department. Where a release letter has been granted, the Admin Department will submit a course variation through PRISMS using the ‘transferred to another provider variation’. A copy of course variation is to be placed in students file. Where a release letter has been granted, it will be issued at no cost to the student and will be advised that the student need to contact DIBP to seek advice on whether a new student visa is required. Where Universal Institute of Technology does not grant a letter of release, the student will be provided with written reasons for refusing the request within 10 working days and will be informed of his / her right to appeal the decision, in accordance with Student Complaints and Appeals procedure. Students will not be granted a release letter, where it would be detrimental to the student. Records Universal Institute of Technology will maintain records of all requests from students for a letter of release and the assessment of, and decisions regarding, the request on the students file. Completion of study within expected duration Student Visa holders are responsible to complete their studies within the period specified in their eCoE unless certain exceptional and compassionate circumstances applied. Should the student choose to study less than a 100 per cent load in a particular teaching period, they must ensure that completion of their course will end at the expected time. If there is early completion of a course by a Student Visa holder occurs, Universal Institute of Technology must report this to the Department of Immigration and Citizenship where the duration of the student’s visa will most possibly be reduced. Please refer to Completion within expected duration Policy. Maintaining Satisfactory Attendance (English Language students only) Standard 11 of National Code requires Universal Institute of Technology to systematically monitor students’ attendance. UIT adopts a proactive approach in notifying and counselling students who are at risk of failing to meet the attendance requirement, for English students of this level is 80% of timetabled sessions. For further information please refer to Attendance Monitoring Policy for English Language Students. It is a requirement of the Immigration Department that you attend at least 80% of your scheduled classes. If your attendance is at or below 90%, the Institute will be given your First Warning Letter. This letter reminds you of your responsibility of complying with you visa condition relating to satisfactory attendance. If you persist on being absent in class and your attendance percentage falls at or below 85%, you will be given your Second Warning Letter. For both the first and second warning, the student will be invited for counselling by the Student Support Officer. If you are unable to attend the counselling session, you must contact the Institute to reschedule. You will not be given the opportunity to |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 27 - of 35 reschedule this counselling session after the date it should have occurred. This is why you must provide current contact details to the Institute. The purpose of the counselling session is to help you attend class and to discuss any problems with a professional counsellor in a safe, confidential environment. International students whose attendance has not improved by their second review will be sent a Notice of Intent to Report Due to Unsatisfactory Attendance. The student may appeal the decision to report him/her for unsatisfactory attendance. Coming Late to Class It is essential that you turn up on time for class. Students arriving late for more than 15 minutes are not allowed to attend the class for that particular session. They can, however, attend the next session if arriving on time. Academic Requirement Students are expected to achieve satisfactory academic outcomes in every study period. period is defined as one term. A study You may be in breach of your Student Visa if your academic result is considered to be unsatisfactory by UIT. DIBP documentation states, “For a course that runs for at least a semester, a satisfactory academic result must be achieved for each term or semester, whichever is the shorter.” Policy on Satisfactory Course Progress for students: If a student has not demonstrated competency in consecutive assessments (At a minimum, where the student has been unsatisfactory or is deemed not yet competent in 50% or more of the units attempted in any study period) during one school term, they will be contacted by the Admissions/Student Services Manager to discuss strategies for competence in the future. The student may have to re-take units or re-submit outstanding or unsatisfactory course requirements as a consequence. If a student has not demonstrated any competency by the end of two consecutive school terms, the student will be notified in writing that they must demonstrate competency in a majority of units for the second consecutive study period or UIT will be obliged to report them to the DIBP for breach of study visa conditions. This notice will also inform the student of accessing formal complaints procedures within 20 working days of the receipt of the letter. Stage of Intervention Intervention Time Stage 1: Early detection of, and intervention in, unsatisfactory course progress During First Study Period - email, call or sms from Student Support Officer (SSO) Stage 2: Unsatisfactory course progress (50% or more NYC’s of total units) at end of a designated study period End of First Study Period - First warning letter and intervention meeting with (SSO) Stage 3: Monitoring of students with unsatisfactory course progress during a consecutive study period During Second Study Period - email, call or sms from Student Support Officer (SSO) Stage 4: No improvement noted in student performance midway through the term and/or student constantly failed to meet the assessment requirements Mid Second Study Period – Formal meeting with SSO |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 28 - of 35 Stage 5: Letter of Intention to Report End Second Study Period Stage 6: Reporting of student’s breach of visa conditions via PRISMS 20 working days after letter of intention to report; and after any appeal process has been exercised and exhausted Intervention Policy Universal institute of Technology provides appropriate, learner-focused student academic support and intervention to optimise achievement of learning outcomes as well as satisfy the provisions of Standards9 and 10 of the National Code 2007. Coherent processes including attendance/academic monitoring are established to identify and refer at-risk students. The intervention strategies to which students are referred to may include: Assistance with academic skills such as essay & report writing, meeting assessment requirements and research skills Attending a study group Counseling with the Student Services Department for assistance with personal issues affecting course progress Opportunity for reassessment Mentoring by the teacher or nominated student Referral to external organization for assistance Reduction in course load Undertaking a review of the students results Attending additional classes Combination of above methods. Outcomes, actions and agreements of the intervention meeting signed by both the Student Services Officer and the student will be given to the student and a copy kept on the students’ file. Reporting Students to the Immigration Department Students who fail to meet the requirements of their visa must be reported to DIBP. UIT will inform DIBP of failure to comply with visa requirements students will have 28 days to report to Immigration. If the students fail to do so, their visa will automatically be cancelled. It is important to ensure you always advise UIT of your current contact details. If we do not have your details and you are reported to DIBP, they will not be able to contact you which may mean you will be illegally staying in Australia. Failure to pay tuition fees by the notified due date will result in you being withdrawn from your course. Students who have any outstanding fees at the conclusion have no right to receive their results or certificates. Medical Insurance All international students must have a current health cover for the whole duration of their studies. It is your responsibility to ensure that your cover is current. If your health cover is not current, you will be in breach of your visa. Although the preferred health insurance provider of UIT is BUPA, you may choose to use another health insurance company. Please bring your card to the Student Services Officer to be photocopied and kept in your file. Keep your card in a safe place, and if you lose it, please inform UIT. Please refer the BUPA website for current rates or ask at Reception. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 29 - of 35 *Family includes the student, the spouse of the student and any dependent children of the student up to 18years of age who have been authorized to enter and remain in Australia with the student and residing with the student. Other family members are advised to purchase Overseas Visitors Cover. Living Costs Students will be liable for all living costs. As a guide, DIBP estimates the cost of living in Australia around AUD$18,000 per year. Students must be aware that they are to finance these costs in addition to tuition fees and health insurance cover. From 1 January 2012, the basic rate of living costs under the Migration Regulations increased from the previous rate of $12,000 per year. Under these regulations, prospective student visa applicants and their family members must have access to the following funds to meet the living costs requirements: $18,000 per year for the main student $6,300 per year for the student’s partner $3,600 per year for the student’s first child $ 2,700 per year for every other child; and where required School Age Dependants There are requirements for compulsory school attendance for children or dependents of international students. In Victoria it is compulsory for children to attend school until the age of 16. The choice of schools includes public schools, private schools and religious schools. People over the age of 16 can continue to attend school until they have completed year 12. The Institute is dedicated to a Family-Friendly Policy; committed to designing flexible arrangements as required for students with children, and to providing support services that facilitate students to reach their study goals and balance these with their family responsibilities. If you are an international student with children there are a number of issues that you must give consideration to prior to bringing your family to Australia, such as childcare and school fees and additional living costs. Unless you are the recipient of an Australian Government scholarship (such as IPRS or AusAID) you will have to cover your child/children’s school fees, even if enrolling them in an Australian Government school. The following are approximations of the costs of Government School Education in Victoria, per student, per year: Level Cost per student per year Primary education (1-6) A$8,000 Junior Secondary (7-10) A$10,000 Senior Secondary (11-12) A$11,000 For further information please visit the Victorian Government Website: http://www.study.vic.gov.au/deecd/schools-in-victoria/apply/en/school-fees.cfm Permission to Work When you are granted a student visa, you and your dependent family members will already have permission to work automatically included with your visa. International students who have a Student Visa with Permission to Work may work up to 20 hours per week during scheduled class weeks, and full time during holiday breaks. If you work beyond the required number of hours, DIBP may cancel your enrolment. International students who are granted permission to work should immediately apply for a Tax File Number (TFN) from the Australian Tax Officer (ATO) www.ato.gov.au |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 30 - of 35 Tax File Number All workers in Australia need a Tax File Number (TFN). When starting a new job, you need to inform your employer of your TFN by completing a ‘Tax File Number Declaration’ form. International students pay tax which is automatically deducted from their earnings (the Pay As You Go or PAYG system.) For further information please visit the website: www.ato.gov.au.At the end of each financial year, international students need to apply for their tax return through an accountant. Department of Immigration and Border Protection (DIBP) There are two DIBP offices located in Victoria. Please contact the office on 131 881 before going to the office to make an appointment and/or to make sure you bring the correct documents. Below are the contact details of the immigration office in Melbourne: Ground Floor, Casselden Place, 2 Lonsdale St MELBOURNE, VIC 3000 Counter Hours: Monday – Friday 9am-4pm Wednesday – 9am-1.30pm 6. Pathway UIT recognises that students have unique learning goals and objectives. As such, we can help you clarify your learning goals and guide to you the various opportunities available to you. If you would like to discuss these opportunities with you, please call in to Reception where one of our Student Support Officers will be more than happy to advise you. UIT has pathway arrangements with a number of institutions across Australia. 7. UIT Code of Practice Universal Institute of Technology operates under a Code of Practice that outlines how it will carry out its services, policies and procedures as a Registered Training Organisation (RTO) and seeks to comply with the requirements of the VET Quality Framework. Please read UIT’s Code of Practice. You can also download a copy from UIT’s website: www.uit.edu.au or read the copy that is placed on the Student’s Lounge Notice Board. You may also obtain copies of the following documents from the Student Support Officer at any time: UIT’s Complaints Policy and Procedures Drug and Alcohol Policy Anti-Discrimination and Bullying Policy Sexual Harassment Policy UIT’s Refund Agreement for International Students UIT’s Organisational Chart |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 31 - of 35 8. How do I provide feedback to UIT? At UIT we want your learning experience to be meaningful and worthwhile. For that reason we are keen to hear about any suggestions for improvement you may have, or issues you would like to raise or any positive feedback you would like to tell us about. Such feedback is very important to us in order to help with our continuous improvement procedures Student Support Officers If you need help, or simply need someone to talk to, we have Student Services Officers on campus that can help you. Our Student Support Officers can help you settle in and adjust to life in Australia. To make an appointment with a Student Support Officer, please visit Reception, or telephone (03) 9600 0087. If you need to contact the Institute after hours in the case of an emergency, please call Mr. Rizwan Ahmed on 0433 219 228, 0450 630 087 Note – these mobile numbers are for emergencies only. Sick /First Aid If you ever feel ill during class, please notify your teacher and they will refer to Reception where one of our trained First Aid Officers will assist you. A First-Aid kit is also available at reception. Emergency Procedures Study the exit map on the wall of your classroom. If there is a fire: An alarm will ring. Follow your teacher to the allocated EXIT. You have to leave the building quickly, so please leave your books and bags behind. Walk calmly out of the building and refrain from excessive talking. Your teacher or a fire warden will take you to the assembly point. You must go to the assembly point and have your name marked off the Class Roll. Every six months the College conducts a fire drill. Do not be alarmed when this happens. Emergency Telephone Number: Police/Fire Department/Ambulance 000 The Suggestion Box Suggestion Boxes are located in the Student Services Lounge and near the library, along with Suggestion Forms for you to fill out if you wish. Surveys and Interviews Regular surveys and interviews are conducted by UIT to gather your perception of the quality of service we provide. Please be as honest as possible when responding to a survey or during interviews. Your responses will help towards improving our services and the overall quality of our work. Lost Property Any items found in the College will be taken to Reception to be placed in the Lost Property box. If you lose something in the College, check with Reception to see if it has been handed in. Any items not claimed after three months will be donated to charity. Security Please do not leave any of your valuables on Campus unattended. Here are some tips on how to keep your belongings safe: Keep your bags with you when moving from room to room, particularly during breaks. Please do not carry large amounts of cash. Always be careful with purses, wallets, cash and credit cards. We recommend you get an Australian bank account, so that you can secure your money there.UIT is not responsible for the security of personal belongings. |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 32 - of 35 Complaints and Appeals We hope you will be happy and everything will go well while you study at UIT. However, if you do have a problem with the services provided, a staff member, another student, or any other issue while you are a student at UIT, we have a process in place to support any claim or appeal. Please try to talk to the other person first – this is often the best way to resolve an issue. Please see the process below: |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 33 - of 35 Note: If you need support then you can take a friend with you to any meeting. Complaints Mechanisms A concern becomes a complaint when it is reported to a person in authority at UIT, and requires action or response according to the UIT Complaints Policy and Procedure. A complaint can be about a facility, a condition, a person or people. The Institute’s Complaints Policy and Procedure provides two ways to raise a complaint or concern - Informal or Formal. If you have a concern or problem, please speak with your Teacher or Receptionist to discuss your issue. If you cannot resolve it, they will refer you to the Student Support Officer. If the issue is still not resolved you will be referred to the Director of Studies. In most cases where the situation isn’t a minor issue of misunderstanding, all UIT staff members you approach will always bring you to the Student Support Officer. The Student Support Officer or the Director of Studies will actively (and informally) assist you in your problem, but if it cannot be resolved, the Formal procedure will begin. To enable the Formal procedure to start, students must complete a Complaints and Appeals Form outlining their issues, providing as much detail as possible including (where relevant) actions to be taken to resolve the issue. The complaint can be handed in to Reception or emailed to: [email protected]. If the complaint is made verbally (for reasons of special circumstance i.e. disability), the Director of Operations must summarise the Complaint and/or Appeal in writing and have it signed by the person making the complaint. UIT will investigate the student’s concerns: investigation will involve contacting the party/parties against whom the complaint was made and allow him/her to respond in writing in relation to the complaint. Alternatively a meeting will be arranged with the parties involved where students have the right to appoint an independent nominee to attend all discussions. If the student is not satisfied with the outcome or resolution of any given complaint, they can lodge an Internal Appeal and if a student is still unsatisfied with the results of this appeal, they are able to appeal externally. UIT recommends LEADR to students as they provide a mediation services. The Overseas Students Ombudsman (OSO) also provides access to independent mediators at no cost to the student. Please note that your complaint will be treated confidentially and that you will not be penalised in any way if you decide to raise a complaint, either informally or formally. Appeals If you are not satisfied with the decision made by a member of UIT staff, you can appeal that decision. Appeal procedures cover the following areas: Failed results: The Director of Studies assesses this appeal. Unsuccessful Recognition Applications: The Director of Studies reassesses this appeal with any further information you can now provide. Unsuccessful Applications for Extensions: The Director of Studies assesses this appeal. Automatic Reprimand Failures: Either the Director of Operations or The Director of Studies – whoever didn’t assess the Automatic Reprimand Failure before –assesses this appeal. In each case, the procedure is relatively the same: Take the result, decision, or unsuccessful application to the appropriate staff member. Fill out a Complaints and Appeals form, which you can get from Student Support Officer or the Director of Operations. The Student Support Officer or the Director of Operations assesses the situation, including why the original decision was made, and asks you why you think the original decision should be changed. If the Student Support Officer or the Director of Operations believes there is no basis for overturning the original decision, it will go no further. If the staff member believes there is a |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO |Version 7.0 | Current Version: 30/01/14 Page - 34 - of 35 basis for overturning the original decision, the original process, whatever it was, is performed again by the staff member you’re now dealing with. From this, a new decision is made. They will also tell the original staff member about the new decision. All documents relating to the Appeal are kept in the student file and the details recorded in the Complaints and Appeals Register. If the appeal is confidential, a detailed diary note may be kept in the Student Welfare files, with a reference placed in the student file, Student Database and the Complaints and Appeals Register. 8. How do I Contact UIT? The address of UIT: Level 4 398 Lonsdale Street Melbourne VICTORIA, AUSTRALIA 3000. Telephone Number: 03 – 9600 0087 Fax Number: 03 – 9642 1470 Email: [email protected] To speak to Student Services or to ask about your application please call: 03 9600 0087 * If you are dialling from overseas, please dial +61 3 9600 0087. 9. Version History Version Number 2.0 Date 1.1 5.0 29 Sept 2010 6 January 2012 5.1 5.2 15 February 2012 15 June 2012 5.3 1 January 2013 5.4 6.0 7.0 1 March 2013 13 Sept 2013 30 January 2014 th 10 October 2010 th Reason for Revision Review, updated dates, prices etc Initial Release Review, updated address, dates, prices etc Add new Policy Revised complaints policy Review and update for 2013 Review Update and changed Reviewed and updated |UIT International Students Pre Enrolment Information 2014 |Authorized by: CEO Prepared by Jim Richardson Approved By Rizwan Ahmed Rizwan Ahmed Rizwan Ahmed Rizwan Ahmed Rizwan Ahmed Rizwan Ahmed Jim Richardson Rizwan Ahmed Rizwan Ahmed Rizwan Ahmed Rizwan Ahmed Rizwan Ahmed Rizwan Ahmed Gail Baker Rizwan Ahmed Gail Baker Gail Baker |Version 7.0 | Current Version: 30/01/14 Page - 35 - of 35
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