contents PRESIDENT’S MESSAGE I’ve been on the job for two months now and I am thrilled about the opportunity to build upon the fantastic foundation that Maxine and her team have built over the past 18 years. During this time of transition, I have learned much from Maxine; her keen advice has been most helpful in understanding the dynamics of the organization and the region’s many players. I’ve seen first hand the leadership, which has propelled the Tech Council to be among the finest in the country, and I am even more humbled and honored to have been chosen to lead the Council to 2.0. As mentioned at the July Annual Meeting, I strongly believe that the Council’s future success will depend on a collective effort across the state and region. Three tenets will define the way this organization adapts going forward. First, collaboration with new and not-so-obvious partners—engaging and supporting the next generation of leaders will be a top priority. Second, open innovation will be an approach that enables us to integrate the best practices from across the country. (I’ve been in touch with a few of my counterparts from different regions that have shared some of their success secrets.) And third, we will be a more agile group, responding quickly to the market, trying new things and failing fast. In addition, during my listening tour I have gained a wide perspective on how the Council can play an even more essential role going forward. Collectively, we have an opportunity to take the lead in building a more robust tech, innovation and entrepreneurship ecosystem across the state and region. In fact, today all companies— small, large, big, small, new, and old—are essentially tech companies. If your company or organization is not leveraging technology—from supply chain to social media to ecommerce—then it will be disrupted by it. Last week we held a great Leadership Summit and I am looking forward to not only our big events like the Awards Celebration on November 20th but also the more than 100 events throughout the course of next year. I look forward to you joining me on our journey to 2.0. I see endless opportunities ahead and am excited about some of the new things we’re planning. Stay tuned! n —James C. Barrood, President and CEO, NJTC TechNews October 2014 • VOL. 18 NO. 7 New Jersey Technology Council & The Education Foundation 1001 Briggs Road, Suite 280 Mount Laurel, N.J. 08054 phone (856) 787-9700 fax (856) 787-9800 www.njtc.org PUBLISHER James Barrood • [email protected] VP OF PUBLICATIONS Leo M. Mennitt • [email protected] CONTRIBUTING EDITOR Jennifer Simoni • [email protected] NJTC CONNECTIONS EDITOR Judy Storck • [email protected] GRAPHIC DESIGNER Bonnie Jacobs • [email protected] ADVERTISING Ellen Stein • [email protected] On the Cover 4 CORNER OFFICE Brian Twibell, cofounder and CEO of RedVision Find out how Brian Twibell’s revolutionizing the title industry and what’s next for RedVision. By Jennifer Simoni Plugged In 5Unprecedented Higher Education Alliance Will Work With N.J. Government and Industry Governor signs bill designating the New Jersey big data alliance as the state’s advanced cyberinfrastructure consortium into law. 7 Big Data in Banking For banks, big data can be a powerful tool for developing a competitive advantage in the marketplace. By James Opiyo 8 An Innovation Culture: It’s About the People A business process should inspire your most important assets. By Kenneth M. Boyle 10 How to Be a Great Leader 10 tips to help you earn your employees’ trust, gain the respect of your peers, and become an all-around great leader. By Herb Greenberg, PHD Features 12A Case Study in Accidental ITIL: Putting in Place Best Practices from the Information Technology Infrastructure Library We continue the discussion about the “Accidental ITIL” phenomenon and how to move from the occasional use of best practices to a purpose-driven approach that thoroughly integrates service management concepts into all aspects of service delivery and support. By Forrest Shue 15. NJTC Awards Celebration: NJTC 2.0 Ready. Set. Go! Join us as we highlight all our 2014 award nominees. NJTC Connections 20 NEW MEMBERS 21 PHOTO GALLERY 22CALENDAR OF PROGRAMS TechNews is published by the New Jersey Technology Council and The Education Foundation. We are located at 1001 Briggs Road, Suite 280, Mt Laurel, N.J. 08054. ©2014 NJTC. All rights reserved. Reproduction or use, without permission, of editorial or graphic contents in any manner is prohibited. To obtain permission, contact Leo Mennitt at [email protected] or 856-787-9700 x227. TechNews is published eight times a year and is free to all NJTC members. Unqualified subscribers pay $29.99 per year, $39.99 for two years. Reprints are available for a fee upon request. For more information on the New Jersey Technology Council, see www.njtc.org. To contact a staff member, see the staff box for email addresses. Submissions for New Jersey TechNews are welcome. All editorial copy published is at the discretion of the editor. Send submissions to [email protected]. The views expressed in New Jersey TechNews do not necessarily reflect those of the New Jersey Technology Council or New Jersey TechNews. CONNECT@NJTC NJTC TechWire www.njtc.org Advertising information: Ellen Stein at 856-787-9700 x 228 NJTC on Subscription information: www.njtc.org NJTC Group on @NJTC NJTC Postmaster: Send address changes to: NJTC, 1001 Briggs Road, Suite 280, Mt. Laurel, N.J. 08054. TechNews | www.njtc.org | October 2014 3