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NOTICEINVITINGTENDERFORHIRINGSERVICESFORHOUSE
KEEPING,SECURITY&CATERINGSERVICE
TheUniversityofCalcuttawishestohireservicesofoutsideagenciesforHousekeeping,
SecurityandCateringservicesinitsGuestHouse(forstudents,teachers&employee)at
theTechnologyCampusatJD‐2,SaltLakeCity,Kolkata700098.Offersinsealedcovers
areinvitedfromreputedconcernsengagedinthebusinessofprovidinghousekeeping,
security&cateringservicesinguest‐housesforatleast5(five)years
TENDERINGPROCESS
Tender complete in all respects shall be submitted to the R & S Section, office of the
Registrar,UniversityofCalcutta,at87/1,CollegeStreet,Kolkata–700073onorbefore
22.10.2014within5pm.
TheTenderwillbeopenedon27.10.2014at3pmintheofficeoftheundersigned.
TheApplicationFormwillbeavailablefrom09.10.2014to22.10.2014between12pm
and5pmfromthe officeoftheR&Ssection,department oftheRegistrarat the
costofRs.1000/‐(Rupeesonethousandonly)whichhastobesubmittedincashat
the University cash counter at College Street campus through University Challan
(availableatcashcounter).Theapplicationformwillbeavailable,onproductionofthe
cashreceiptatthesectionmentionedabove,TheFormmayalsobedownloadedfrom
theUniversity website.In thatcasethe costof theApplicationFormhastobepaidin
cashintheUniversityCashCounterandthereceiptofthesamehastobeenclosedalong
withtheoffer.
Latesubmissionoftendersshallnotbeaccepted.
Thetenderershallsignandstampeachpageofthistenderdocumentastakenofhaving
read andunderstood the terms and conditions contained herein and submit the same
alongwiththequalifyingbid.
The offers should accompany up‐to‐date Trade License for respective categories, VAT
Registration Certificate, Service Tax Registration Certificate, Professional Tax
RegistrationCertificate,CopyofPANCardandothercredentials.
The sealed covers may be superscripted with “Tender for providing House Keeping,
Security&CateringServicesattheGuestHouse”.
Incompletebiddocumentsshallberejected.
The successful tenderer has to submit the quoted amount including security deposit
money (refundable) of Rs. 1,00,000/‐in cash / Demand Draft (in the name of “The
Registrar, University of Calcutta” payable at Kolkata) at our cash counter at College
Street campus through University Challan within7 days from the day of awarding the
contract.
The guest house and canteen under consideration can be inspected after taking prior
appointmentfromtheconcernedofficer.
REGISTRAR
Terms&Conditions
1. The contract is for(1) housekeeping and cleaningservice of office/living space, toilets
and upkeep of common areas including catering services to the guest house
building(exclusively for boarders), (2) Regular Canteen/Catering Service for all (
including students, staff, teachers, guests) and (3) Security Service at Technology
campusatSaltLake.
2. Scope of work is to provide maintenance, security and upkeep of common areas,
cateringservicesintheGuestHouseandregulargeneralcanteenserviceeveryday.
3. Maintenanceshallincludedailysweeping,moppingandweeklywashingofthefloorsof
theGuestHouse,bedroomsandattachedbathrooms,reception,dininghall,kitchenand
commonareas.
4. Thecontractorhastoundertakecleaningandmoppingoffloorarea,cleaningoftoilets,
cleaningofcots,sofas,carpets,sidetables,chairsandotherequipment,viz.computers,
telephones,refrigerator,fans,cup,drinkingwaterglasses,lightfittingsetc.inallthebed
rooms, VIP suites, guest rooms, dormitoriesand clearing of waste on a daily basis,
upkeepofcommonareas.
5. Thefurnitureinalltheroomsshallbekeptdustfreeatalltimes.“Roomfresheners”shall
beprovidedinallroomsdaily.
6. The contractor should possess a minimum experience of 5 years in up keepingand
maintenance and managing of Guest House in any CentralGovernment/State
GovernmentorPublicSectorundertaking.
7. Aregistrarfortheguestshastobemaintainedproperlyandthekeysoftheroomshave
tobekeptinsafeandpropercustodians.
8. Bed sheets, pillow covers, towels, curtains, door mats, etc. are to be provided by the
contractor.
9. Vacatedsuiteshouldbekeptreadyforoccupationatonce.
10. Curtainsmustbelaunderedandwoollenblanketsdrycleanedonceinamonthshallbe
bornebythecontractors.
11. Thecontractorshallensureavailabilityofliquidsoapsinwashbasins,naphthaleneballs
andtoiletpapersinurinalsandtoiletsandrefillingthesame,mosquitorepellentsasand
whenrequired.Thecostoftheconsumableslikephenyl,soap,oil,cleaningacid,mops,
toilet cleaners, room fresheners, tissuepapers and equipment like vacuum cleaner,
buckets,mugs,dusters,etc.Usedforcleaningshallbebornebythecontractor.
12. Costofallconsumablesusedforanyotherservicescontractedforshallbefullyborneby
thecontractor.
13. The contractor shall provide cooking service for breakfast, lunch and dinner to
occupantsonrequest. Thecontractorshallkeepsufficientpaperteacups,sugar cubes,
teabags,coffeepowder,milkpowdersachetsinreserveforthepurpose.
14. The contractor shall provide/arrange mineral water (chargable) to the Guests as
desired. He shall keep reserve of mineral water in sealed bottle for thepurpose.
Hot/colddrinkingwater(otherthanmineralwater)istobeprovidedfreeofcost.
15. Innocaseguestswillbeprovidedwithharddrinks.
16. The contractor shall be able to provide all kinds of food (Indian, Chinese and
Continental)onrequest.Amenuchartmentioningthepricesofthefooditemswillhave
tobesuppliedtoalltheoccupants.
17. Canteenservicehastobeprovidedtotheguestswhoarecheckinginatlatenight.
18. 24hourroomserviceshouldbemaintainedwithoutanyexcuse.
19. Fans, AC units, refrigerators to be cleaned once in a month. It has to be ensured that
only guests use the facilities (TV, Fridge, etc.) in the GuestHouse. The kitchen shall
alwaysbekeptclean.
20. Theutensilswillbekeptcleanwithstandardwashingpowder.
21. All carpeted areas, dust from doors, partitions, Venetian blinds, fabrics(Curtains), sofa
sets,cushionedchairsetc.,shallbecleanedwithvacuumcleaneronceaweek.
22. Thecontractorshallmakeproperarrangementsfordisposalofwaste.
23. The contractor shall maintain a register of complaints received from theoccupants of
guesthouseandredressthecomplaints.
24. Thecontractorshallmaintainproperrecordsofinandouttimingsoftheguests.
25. Electricpoints(lights,fans,AC’s,geysers,etc.)shouldbeswitchedoffwhentheroomis
notinusetoconserveenergyandavoidfiremishaps.
26. The contractor shall be responsible for any pilferage, loss, theft, damage of utensils,
furniture,electricalequipment,toiletfittingsoranyotherarticlefromtheguesthouse.
27. The contractor shall be responsible for safe custody and maintenance of all items
handedovertohimintheGuestHouse.
28. AninventoryofalltheitemsavailableintheGuestHouse,room‐wise,shallbegivento
thecontractor.Heshallhandoveralltheitemsintheinventoryandotherstockregisters
atthetimeofterminationofthecontractinserviceablecondition.
29. Petty electrical and plumbing repairing/maintenance workincluding provision for
spares/consumables/accessories are the contractor’s responsibility. But no major
changesareallowedwithoutpermissionoftheappropriateUniversityauthority.
30. Alltheelectricalinstallations(likeA.C.,T.V.,Geyser,etc.)andfire‐fightingarrangements
shouldbebroughtunderAMCwithappropriatepartiesthecostofwhichshallbeborne
bythecontractor.
31. Cable connections along with maintenance and recharges will be the contractor’s
responsibility.
32. ThecontractorshouldappointaresidentialManagerfortheGuestHousetosupervise
thequalityofservicesrenderedtotheGuests.TheManager/Supervisorshouldsignand
recordhisfindingsintheRegisterkeptattheGuestHouseforthispurpose.
33. Thecontractorshallemploysufficientnumberofstafftomeetalltherequirementsas
statedabove.
34. Anyshortsupplyorinadequacywithregardtomanpower,consumablesandequipment
employed by the contractor in the Guest House shall be viewedseriously. He shall
employseparatepersonsforcookingjobs,cleaningjobandcaretakerjob.
35. ThecontractorshallensurethathispersonnelshallhaveIdentityCards,providedbythe
contractorwhichshallbeworninsuchawaythatitisprominentlydisplayedandvisible
sothatanypersoncanidentifytheindividualrepresentingthecontractor.
36. The contractor has toprovideuniform to all his employees and they must wear clean
uniformproperly.
37. Thecontractorshallprovideallcleaningequipmentandcleaningmaterialswhichshall
beharmlessandeco‐friendlyandshallinnowaydamagethefloorsandotheritemsby
wayoffadingstain,forming,erodingetc.
38. Thecontractorisresponsibleforpaymentofmonthlysalarytothepersonnel.
39. ThecontractorissolelyresponsibleforthestatutorypaymentssuchasESI,PF,Bonus,
Overtimework,etc.paidtotheconcernedauthorities.Proofsofsuchpaymentshaveto
beproducedasandwhenrequired.
40. University authority reserves every right to reject your offer without showing any
reason.
41. Incaseofanylossofproperty/belongingsordissatisfiedperformance,recoverymaybe
madeoutofPerformanceGuarantee.
42. Thecontractorshallinsureallthepersonnelengagedforthisjobandsuchpolicyshallbe
producedtotheDepartmentondemand.
43. All the persons provided shall be the employees of the contractor and all
disputesbetween the contractor and its employees shall have no bearing on
theDepartment. The Department shall not be responsible for any claims madeby such
personsandshallnotbeliabletopayanyamounttoanyemployee/ex‐employeeofthe
contractor.Thecontractorisfullyresponsiblefordisciplinedbehaviourofitsworkmen.
44. All chargeable rates to be given by the guests for the service they are provided with
shouldbeclearlymentionedwhilegivingoffer.
45. Universitywillgetpreferencesforaccommodationbooking.
46. Canteenfacilityshouldbemaintainedbetween6.00amto9.00amforbreakfast,11.00
am to 3.00 pm for lunch and 8.00 pm to 10.30 pm for dinner. However, snacks, tea,
coffee,etc.wouldbeprovidedanytimebetween10.00amto8.00pm.
47. Amenuchartforthepurposemustbedisplayed/servedproperly.
48. Thecontractwillbeonall‐inclusivebasis.
49. Newspapers / magazines / journals, etc. have to be kept in the office / reception and
havetobeprovidedintheoccupiedguestrooms.
50. Anydamage,whatsoever,inrespectofthebuildingsandthefittingsorinstallationsis
liable to be compensated by the party in cash (to be evaluated by the University
authority),otherwise,itmayberealizedoutofthesecuritydeposit.
51. Thetermofthecontractisthree(3)yearswhichmayberenewedforanotherperiodon
thebasisofperformanceandchargesmadefortheconsumablesandservices.
52. In no casethe employees ofthe approvedagency will be treated as the employees of
theuniversity.
53. TheElectricityBillhastobepaidbytheapprovedvendor.
54. SecurityServicehastobeonround‐the‐clockbasis.
REGISTRAR
Rs.1000.00
APPLICATION FOR PROVIDING SERVICE AT THE GUEST HOUSE
AT THE TECHNOLOGY CAMPUS, UNIVERSITY OF CALCUTTA
1. Name of the Vendor
..........................................................................................................................
2. Complete Addresses with PIN & Telephone Nos. ( Both Land-line & Mobile No.)
:
…………………………………………………………………………………………………
………………………………………………………………………………………………
3. Name of the Proprietor / Partners / Directors :
……………….:............................................................................................................................
4. Residential Address with Telephone Number :……………………………………………...
5. PAN of the Vendor (Photo copy to be enclosed) : …………………………………………
6. Service Tax Registration No. (Photo copy to be enclosed) : ................................................
7. Professional Tax Registration No. (Photo copy to be enclosed) :…………………………...
8. Service to be Provided
Sl No.
1.
2.
3.
Service to be provided
Consolidated offer as Service Charge per year
House Keeping
Catering
Security
9. Earnest Money deposited ………………… Challan No………………..Date………..
10. Expertise, if any, on any related matter (Attach enclosures) : ……………………………
…………………………………………………………………………………………………
Signature of the Proprietor with seal
*** Please see the Terms & Conditions very carefully prior to fill up this form.***