1. health and fitness

Mission
Focusing on the factors that affect health, Flemingdon Health
Centre works with our clients and the diverse community to
meet their primary health care needs. Committed to health
promotion and illness prevention, we enable social action
initiatives and community development. Through our affiliation
with the academic community, we also participate in teaching
and other academic activities.
Vision
About FHC
Flemingdon Health Centre (FHC) is a registered charity and an
incorporated not-for-profit Community Health Centre (CHC).
We provide a range of health related services based on the
social determinants of health and community engagement
models. We are primarily funded through the Ministry of
Health/Toronto Central Local Health Integration Network
(TC LHIN).
Along with the provision of family medicine, FHC also focuses
on the factors that affect our community’s health. Our
programs and services emphasize community involvement,
health promotion and disease prevention. Together with
those we serve, we address identified issues, such as poverty,
employment, food security, isolation and newcomer support.
We also work in close partnership with other agencies and
organizations to ensure efficient service delivery.
For more information about our programs and services,
please visit our site at www.fhc-chc.com
Our community will have fair and unbiased access to the
resources they require to enjoy good health.
Values
We adhere to the following values:
•The delivery of high quality interdisciplinary primary health care
•The importance of factors affecting health such as
employment, adequate housing, education, food security
and social support
•Fair and unbiased access to programs and services
and respecting the diversity of our clients and community
•Collaboration with our community and external partners
along with the contribution of our community, board, staff
and volunteers in achieving our mission and vision
•Good stewardship of our financial and human resources in
the acquisition, sharing and use of knowledge and skills
october 2014
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Steeles Avenue
fch
Lawrence Avenue
Victoria Park Ave
O’Connor Drive
Fairview Community Health
services the area between:
Bayview Avenue
fhc
Victoria Park Ave
Flemingdon Health Centre
services the area between:
Lawrence Avenue
Laird Drive
Catchment Areas:
For more info on our
locations please contact us:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
www.fhc-chc.com
Over the past year, Flemingdon Health
Centre spent time planning for the future
and considering how to be more resilient.
Our strategic planning process took into
consideration input from health sector
experts, staff and our members, and was
influenced by significant events both inside
and outside of FHC.
During the summer of 2013 we experienced
a number of environmental issues at our
10 Gateway Boulevard site. Thanks to
financial support from the TC LHIN and the
resilience of our staff, clients and members,
we were able to navigate through these
difficult situations with a minimum of
disruption to programs and services.
The Way Forward
Strategic Priorities
To improve accessibility to programs and
services with the aim of improving health
and wellbeing and reducing inappropriate
use of other health system resources.
To strengthen current infrastructure with
the aim of ensuring best possible service
outcomes (effective, efficient, high quality,
responsive).
To explore new and enhance existing
collaboration and integration opportunities
with the aim to improve system efficiencies.
In addition, a substantial change took place
in September 2013 when FHC’s medical
records migrated to a common Electronic
Medical Records (EMR) system, as part of
a transition plan for all Community Health
Centres in Ontario. This process took about
a year of preparation, including conversion
of historical information and staff training.
As we continue to learn and adapt to new
ways of working with this new system, we
look forward to appreciating the benefits
the EMR will bring to our clients.
Our first strategic priority includes
continuously finding new ways to improve
accessibility to our programs and services.
We learned how easily unforeseen events
can jeopardize the delivery of our work.
These events also reinforced the need
for FHC to build a stronger infrastructure,
ensuring that we are positioned to deliver
our best possible work; so we made sure
this was incorporated into our second
strategic priority.
This transition and the environmental
incidents reinforced the need to focus
on identifying and carrying out strategic
priorities that both improve the health and
wellness of the communities we serve, and
ensure we can rise above challenges that
come our way.
Our third strategic priority is about finding
ways to improve the health system through
partnership and collaboration. This includes
continuing to build more efficient and
effective health systems through our active
partnership with the North East Toronto
Health Link, and more locally through
developing closer ties with Thorncliffe
Neighbourhood Office (TNO) to improve
service delivery in Thorncliffe Park.
Further, FHC, TNO and South Riverdale
CHC partnered with the TC LHIN to
conduct a gap analysis of primary health
care services in Thorncliffe Park. As a
result of this analysis (available on our
website), we implemented a number of
new programs in partnership with TNO.
In the coming year, we will be working
with additional partners on the next
phase of the Thorncliffe Park project.
Toronto East General Hospital will lead the
implementation of short-term strategies
while, at the same time, FHC will be leading
the development of a framework for longterm solutions.
As you read through the rest of this Annual
Report you will find more information about
the services we offer, our finances and a list
of our partners. We have weathered much
change over the past twelve months, but
have come through it stronger, and better
prepared to provide the best possible
health and wellbeing services to our
Clients. This would not have been possible
without the staff, volunteers, Board of Directors
and our partners, donors and funders.
Thank you for your ongoing dedication
and commitment–without you, none of our
good work would be possible.
Raya Mukherjee
President, Board of Directors
John Elliott
Executive Director
november 2014
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TOGETHER, FOCUSING ON HEALTHY COMMUNITIES
For more information
please contact us:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
www.fhc-chc.com
About CHCs
Primary Care
Community Health Centres (CHCs) have
been around for over 40 years and were
inspired by the ideas of Tommy Douglas’
original vision for Medicare. It was hoped
that as it evolved the health care system
would focus more on keeping people
well — not just treating them when they
are sick.
What makes Community Health
Centres stand out?
CHCs deliver primary care services in
combination with health promotion and
illness prevention services. And what
makes CHCs stand out is a strong
community development focus. So in
addition to promoting the health of
individuals and families, CHCs mount
initiatives that address social, economic
and environmental problems negatively
impacting people’s health.
Governed by community members, and
working hand in hand with those they
serve, CHCs also prioritize improving
the health and wellbeing of populations
who’ve traditionally faced barriers
accessing health services.
Accessibility
We are responsive to the diverse needs
of our community and try to make our
services more accessible. Interpretation
services are provided as required.
About
Primary Health is one of the core
services offered at both our sites.
Physicians, nurses, chiropodists, social
workers and dietitians work together to
provide comprehensive care to the
communities we serve.
We are also proud to partner with the
Faculty of Medicine at University of
Toronto to provide opportunities for
residents (doctors in training) and
medical students to receive real life
experience in a community setting.
Aim
We are committed to providing high
quality, timely, effective and holistic care
to local communities; and to breaking
down barriers that traditionally prevent
people accessing health care.
Successes in 2013-14
In September 2013 we started using
Nightingale on Demand - an Electronic
Medical Records (EMR) system. There has
been a steep learning curve but we hope
to utilize the EMR to improve health
maintenance and care for our clients.
Many of our Primary Health staff have
been with the centre for many years.
In 2014, two of these long-term primary care
providers received well deserved awards:
• Dr. Janet Krulewitz for Teaching in
the Family Medicine Clerkship
(Community Based)
• Dr. Rosalie Hooks for Mentorship:
Professional Development Award
2014 from Family & Community
Medicine, University of Toronto
december 2014
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Primary Care - Patient Quote
“Your greatly valued medical treatment with most polite caring communication is one of the best we have ever received.
We wish many people would provide treatment and care for others like the great way you do. To us, you are an excellent asset of
Flemingdon Health Centre. In turn, you mean great value to the patients of Flemingdon Health Centre.”
“Flemingdon Health Centre is a valuable asset to the Community and a model for future Centres,
they are warm and welcoming with many programs to help people stay healthy.”
For more information
please contact us:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
www.fhc-chc.com
Money Smart - Dollars & Sense
Looking Forward
We expect households will see continuing
benefits from improved financial habits.
With successes working with youth, seniors,
the diabetes teams and newcomer groups
at partner agencies, it is expected that
these good Money Smart tips will have a
lasting impact!
About
Recognizing financial literacy as a key
Social Determinant of Health, we sought
out resources to respond to this issue.
As a result, we received funding from
Prosper Canada (TD-SEDI) to promote
financial literacy. In addition, Canada
Revenue Agency supported tax clinics at
both locations as part of their Community
Volunteer Income Tax Program.
Our Aims
The aim of the Money Smart program is to
help people manage household finances,
reduce stress and build confidence around
proper money management.
Successes 2013-14
During Financial Literacy Month in
November 2013, Peer Ambassadors
facilitated 31 workshops in eight languages
at nine different venues, with a total of 297
client workshop visits.
The Money Smart program began the first
volunteer income tax clinic at Flemingdon
Health Centre and Fairview Community
Health for tax season 2013, and helped 47
clients file income tax returns. For some
newcomer families it was their first time
filing taxes in Canada. Tax information
sessions were held in Jan, Feb, & March,
and our first tax filing session began in
April 2014.
In total, over 350 individual community
members attended Money Smart
workshops in 2013/14, looking to improve
money management skills and develop
good financial habits, and to share tips on
stretching a dollar.
january 2015
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Money Smart - Participant Quotes
“We learned to follow the limit that is set in our budget.” Azam
“The program taught me to reflect on a purchase and ask ‘do I really need it?’ I thought about my habits as related to money.
I walked the 5 minutes & saved 2 tokens – I got exercise, saved money, I felt like a winner!” Shirin
For more information
about this program
please contact
Catherine Pestl
[email protected]
www.fhc-chc.com
Health & the Arts - Creative Moments
About
Creative Moments is a weekly drop-in art
program for adults and seniors interested
in developing their artistic skills using
watercolor and acrylic painting. This
program was organized at both locations
and a diverse group of adults and seniors
attended. An exhibition was held at the
end of the quarter to showcase the artwork
that participants created throughout
the program. Some of the art work that
participants created included landscapes,
portraits, flowers and collages.
Successes in 2013-14
• On average, a total of 30 participants
attended the art program
Some of the research and evidence behind
art programs for older adults indicate that:
• 100% reported that they found the
program very enjoyable and some of
the reasons for attending the program
included: personal enjoyment, learn a
new skill, expand creative art skills, and
to socialize with others
• Older adults who participate in arts
and cultural activities report higher
overall health
• Art can affect individuals in positive
ways by inducing both psychological
and physiological healing
• Several studies show that art can
reduce depression and anxiety that are
often typical of chronic diseases
Our Aims
Creative Moments aims to:
• Offer participants an enjoyable
social activity that can facilitate
social interactions
• Enhance self-confidence, while
awakening the imagination and
promoting relaxation
• Enrich quality of life and nurture overall
well-being by encouraging participants
to exercise their creative selves
• 100% reported that they felt creative,
satisfied, relaxed and happy as a result
of participating in the program
• 86% of participants strongly agreed
they were able to meet new people and
easily talk to others
Looking Forward
In the future we hope to continue offering
the art program and introduce other types
of art such as: theatre arts, poetry, creative
writing and water color portraits.
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Creative Moments - Participant Quotes
“I really enjoyed coming to this program.”
“The instructor was great and was able to get the most out of me.”
“This is something that I always wanted to do and I’m very proud of my artwork!”
“I didn’t think that I could draw and paint; but the instructor encouraged me to discover my artistic side.”
For more information
about this program
please contact
Cinthya Narvaez:
[email protected]
www.fhc-chc.com
Staying Fit for Life
About
We run Dance Fit, Yoga and Tai Chi
programs completely free of charge for our
community members. Child-minding is also
provided to increase access to the programs.
We also run physical activity programs
that focus on meeting the needs of diverse
groups such as: gentle yoga for older
adults, gentle fitness and women’s yoga.
Our Aims
The aim of these programs is to introduce
gentle exercises to individuals who lead
a sedentary lifestyle or those who would
not otherwise be able to go for exercise
elsewhere due to restrictions – financial,
child minding etc. The programs promote
the idea of learning to be active in the
context of healthy lifestyle.
Successes in 2013-14
Attendance for the Dance Fit, Yoga and Tai
Chi classes has been steady and consistent
with new faces joining us every once in
a while!
We have had excellent feedback from our
clients about these programs. Participants
report feeling better and have learnt the
positive impact exercise can make in
their lives. They have also cited better
management of their stress.
Participants are continuously requesting
that these programs be offered on a regular
basis as they have extensively benefitted
from them.
Tai Chi: 8 Sessions
15-20 participants
Yoga: 10 Sessions
15-20 participants
Dance Fit: 8 sessions
20-25 participants
Looking Forward
We hope to continue these popular
exercise programs which provide our
community members the opportunity
to enhance their lives through fitness!
march 2015
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Fitness Programs - Participant Quotes
Yoga: “I learned relaxation techniques [that have] helped with managing stress.”
Tai Chi: “My range of motion has improved significantly!”
Dance Fit: “I have lost weight and sleep better.” “Instructors of the three programs are very good.”
For more info about
these programs
please contact our
Nutrition Department:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
www.fhc-chc.com
Volunteers - Lending a Helping Hand
Within the program, volunteers have access
to training opportunities that they might not
otherwise be able to receive such as CPR,
Food Handling, Communication, Outreach and
Facilitation trainings.
Successes 2013-14
About
We welcome volunteers at both our sites. We
also work with other agencies and partners (see
back cover) to ensure meaningful placements
for volunteers.
Volunteers have the opportunity to complete
any required hours and gain Canadian
experience. The “Be Scene Magazine” editorial
committee is comprised of youth volunteers
who are dedicated to changing the way their
communities are perceived through the
publication.
The SHARP program, geared towards peereducation on topics such as self-esteem and
sexual health for newcomers, also provides
meaningful volunteer opportunities for youth.
Tutor Me Please program provides youth
with tutoring experience. They receive official
tutoring training and obtain volunteer hours for
assisting smaller children with their studies.
Volunteers who are interested in strategic
and policy issues may also apply to become
members of the FHC Board of Directors.
•Volunteers at both our locations worked in
various capacities. In the last fiscal year we
had 372 volunteers and they contributed
4,029 hours of their services.
The Board is accountable to our membership
and funders to provide governance and
oversight of the organization.
Aims
Our Volunteer Program is in place to promote
community engagement, provide meaningful
volunteer opportunities and connect
community members to vital resources.
Volunteers gain skills and knowledge to help
them with their future professional endeavours.
We try to provide opportunities within the
Centre that can be applicable outside of the
social sector to ensure volunteers widen their
scope for employment. This program also
connects volunteers with valuable networks
within the community that they might not have
known of or had access to previously.
•Many youth who volunteer for us complete
most or all of their 40 hour community service
hours needed for graduation.
•Three volunteers were recognized in MPP
Kathleen Wynne’s Service Awards 2014:
• Chaudhry Imtiaz Ahmed
• Kinza Imtiaz Chaudhry
• Umme Habiba Hajiani
•A phenomenal group of 13 volunteers with
the ability of speaking 9 languages helped
the South Asian Diabetes Prevention Program
complete the 2013-14 TC LHIN Health
Outcome Evaluation.
• Hours volunteered in one month: 146
• Number of completed evaluations: 45
• Number of calls made : 284
Looking Forward
We hope to continue working with our
wonderful volunteers who will be assisting
us with community programs both internally
and externally. In return we hope to continue
engaging them in programs according to
their needs and provide them meaningful
opportunities to utilize their skills.
april 2015
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Volunteer - Participant Quotes
“Just a note to say thanks to you and the executive body of Flemingdon Health Centre for awarding me this certificate of appreciation.
It was a pleasure serving the Centre and the community. I will always consider myself as part of the Centre’s family, and will always be
available to assist in whatever capacity I can.” Lesma Chang
“I greatly appreciate the fact that you send me all these employment opportunities!” Fatma
“I really want to be on your mailing list....Thanks for considering me as a valuable candidate for your job postings
and I hope to be a part of your organization.” Mandana Haghighi
For more info on
volunteer opportunities
please contact our
Volunteer Coordinators:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
www.fhc-chc.com
Wellness Programs
Northwest Toronto Youth Mental
Health Service Collaborative
Our Social Work Department is a
participant in this collaboration which aims
to review the delivery of mental health and
addiction services through the meaningful
engagement of individuals and families
who have their own lived experiences.
Interagency Network
About
Social Workers continue to provide
counselling, single session therapy,
advocacy and case-management for
clients. We listen to our clients, help them
discover their strengths and work with them
to find suitable solutions or ways to cope
with their problems. We focus our services
on disadvantaged immigrants, refugees
and those with mental health challenges
who face the most severe barriers.
Many of the sessions are conducted using
telephone interpreters enabling us to
work with clients from diverse cultural and
linguistic backgrounds. The goal of single
sessions is to provide quick access to brief
counselling. Most clients agreed that single
sessions were “very useful in addressing
their needs”.
Social Work plays a co-chair role in this
Network. Membership of the network
continues to grow and feedback reflects
that the network is a key forum for building
connections between agencies.
Women Supporting Women
The main goal of this program is to enhance
the health of women through discussion
and yoga. Participants said “the friendship,
laughter and encouragement to stay active”
was a draw for them.
Celebration for the Romani Community
In December 2013, a celebration was held
for the Romani communities together with
local agencies. The Roma Community
Centre commented that this was the first
celebration in Canada for Slovak speaking Roma.
A patient commented, “I will remember the
event for as long as I live. This was the first
I ever felt really respected as a member of
the Roma community.”
MAP Group
The Mood and Anxiety Program (MAP)
group focused on individuals who
experienced anxiety and depression.
The aim of the group is to provide
education on anxiety/depression. 75% of
participants strongly agreed they would
recommend the group to others and most
participants’ symptoms improved.
Mindfulness Meditation
The Mindfulness program is offered twice
a year. The aim of the program is to teach
effective stress management and chronic
pain management. A participant noted,
“I learnt to stop when I am not feeling well,
take a few moments to breathe deeply
allowing me to regroup and de-stress.”
may 2015
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Wellness Programs - Participant Quotes
“I realise my potential and am inspired not to dwell on darkness.”
“She was willing to really listen to my concerns and give advice.”
For more information
about these programs
please contact our
Social Work Department:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
www.fhc-chc.com
Securing Our Food & Environment
About
Our Food Security and Environmental Health
Programs run both independently and as
part of established community partnerships.
Our partners include the Flemingdon Park
Food Access Project, the Oriole Food Space,
Park People, the Flemingdon Urban Fair
Committee, and the Thorncliffe Park Women’s
Committee. As part of our Food Security
programming, we are also actively involved in
both the Fairview Food Security Network and
the CHC Food Security Network. Our Food
Security and Environmental Health Programs
run out of both locations.
Our Aims
The goal of the Food Security programming
is to implement responsive and sustainable
food projects through local leadership in the
community. We aim to offer programming
that addresses basic food security needs,
provides learning opportunities related
to food and health, empowers community
members with the skills and confidence
to grow/eat good food, and support
community leadership that builds healthy
communities through food.
Our Environmental Health
Programming addresses
the importance of having
healthy living, working,
and natural environments.
We work in partnership
with community and local
organizations to advocate
for and engage with the
local environment in healthy
and sustainable ways.
• The Oriole Food Space, which opened in
January of 2013, had a successful first year.
The OFS saw almost 50% more members
than anticipated, and the food and gardening
programs were very popular among food
bank members.
Successes 2013-14
• Fairview Food Security Network
(chaired by FHC staff) was awarded the
community partner award by North York
Harvest Food Bank.
• We supported the development of a new
community group that focuses on food
security, community green space, and
environmental health. The group received
their first funding with FHC support - the TD
Park Builders grant. The group continues to
do amazing work to make Flemingdon Park a
vibrant, healthy and food friendly community.
• We supported the development of a brand
new community garden in the Fairview
community: the Dallington Pollinators!
• Bronwyn Underhill, Health Planner,
was chosen as 2014 Food Champion by
Food Forward for her commitment and
contributions as a community member
who worked hard to advance a better
Toronto through good food, food justice,
and/or community food security in our
neighbourhoods and communities.
• The food security programming included
12 different community kitchens, providing
leadership opportunities for volunteers and
facilitators, and also providing over 1,500
healthy meals to community members of
all ages!
Looking Forward
The food security and environmental health
programs will continue to work within a
health promotion framework to provide
programming and
support sustainable
community food
projects at both
sites. We will do this
alongside our many
community and
agency partners.
We hope to focus
more attention
on advocating for
the importance of
making healthy
food accessible
for everyone and
ensuring that there
is ample space for
Toronto residents to
grow good food!
june 2015
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Food & Environmental Securtiy Programs - Participant Quotes
“Coming to this community kitchen program is like coming together with family to share a delicious meal!”
“Going on a field trip to the farm (Black Creek Community Farm) made me think, we can do something similar in
Flemingdon Park! I want to work with my neighbours to make this happen!”
For more info about these
programs please contact
Clare Giovannetti:
[email protected]
www.fhc-chc.com
Babies and Children - Support for Mamas
About
We work with mothers and children
0-6 years of age; engage families with
young children, and do our best to
promote healthy child development.
Successes in 2013-14
• In our Breast Feeding Support Group
(BFSG) we saw 365 breastfeeding
children
• In our Prenatal Program
we saw 49 women
• A Father’s Day event took place in
partnership with Ontario Early Years
Centre (OEYC) in June 2013 at our
Flemingdon site
Looking Forward
In the future we shall continue offering
our Breast-Feeding Support Group
and Prenatal Programs. The success of
the BFSG has sparked two new groups
to open in partnership with Toronto
Public Health and we look forward to
implementing those programs as well!
july 2015
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Breastfeeding Support Group - Participant Quotes
“The only reason I continue to breastfeed my 2 year old is
because of the support of this group and the facilitators.”
“The facilitators taught me how to breastfeed!”
“I learned from other experienced mothers who have breastfed before.”
For more info about these
programs please contact
Catherine Pestl:
[email protected]
www.fhc-chc.com
Youth Programming - Forever Young!
About
We have a rich and exciting portfolio of youth
programs engaging youngsters from our
communities in all sorts of activities to improve
their health and in some cases providing them
with volunteer opportunities. Here are a few examples:
Be Scene Magazine is a youth led, community
based, social justice initiative that aims to
debunk myths and deconstruct stereotypes
about the Flemingdon, Thorncliffe and O’Connor
communities through artistic expression. The
publication is funded by both Ontario Trillium
Foundation as well as Art Reach.
My City is a Youth Service Network initiative and is
meant to engage newcomer youth during March
Break. The program targets newcomer youth and
trains youth mentors to take on leadership roles
in engagement and facilitation. The aim is to help
youth better navigate the TTC as well as become
better acquainted with Toronto landmarks. (FHC
only) All YSN members are considered partners.
Take Our Kids to Work Day (TOKWD), also a
Youth Service Network initiative, engages both
youth and parent/caregiver populations around
employment advancement and professional
development. TOKWD aims to provide a one
day work placement for youth who do not have
placement on this particular day. Parents and
caregivers and youth populations as well as
employers/places of employment are all actively
engaged in this initiative.
Visit www.ysnwebelong.ca for resources and more
information about the Youth Service Network.
SHARP is a newcomer youth self-esteem and
sexual health program that empowers youth and
provides education and information on resources
within the community.
Successes in 2013-14
Be Scene Magazine: We successfully obtained
funding from Art Reach, completely re-branded
and a new editorial committee was created
after a two year hiatus! Visit the site:
www.bescenemag.wordpress.com for more info.
My City: Successes in this program include better
youth service navigation, and the training of youth
mentors and leaders and service providers to take
an active stance on the inclusion and engagement
of newcomer youth specifically.
Take Our Kids to Work Day: We improved youth
capacity building in our communities and provided
hands on experience in a professional environment,
along with relationship building skills.
SHARP: 8 successful cycles of SHARP were
completed. The SHARP team also launched the
program at our Fairview location for the first time in
the spring of 2014 enabling us to reach more youth!
Looking Forward
The continuation of programs like Be Scene
Magazine, My City, and Take Our Kids to Work
Day will require high levels of engagement and
coordination from multiple service providers, as
well as more partners and funding from outside
our current network (Toronto based organizations
and institutions).
My City and Take Our Kids to Work day are funded
by Trillium under the We Belong Project which is
in its final year of funding.
In order to be sustained beyond our current
funding periods, multiple service providers will
have to act as leads and pool resources!
SHARP is currently running at our Fairview site.
Our Youth Community Health Worker is observing
and learning the curriculum so that the program
can continue even if partner agencies can no longer
commit to running program within our organization.
We hope to continue providing youth with the
skillsets and opportunities for growth that our
programming undoubtedly provides!
august 2015
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Youth Programming - Participant Quotes
“My City was worth waking up early for!”
For more info about these
programs please contact
Anna Polla:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
www.fhc-chc.com
Community Engagement
Participant feedback from the event:
96% learned something
new about local resources
92% learned to make
healthier choices
About
Community Engagement is a process of
working collaboratively with individuals,
groups and community organizations to
identify and address local ideas, concerns
and opportunities to implement changes
for the benefit of their community.
We are committed to community
engagement and building the capacity
of communities to improve individual
and collective health outcomes, and
ensuring our resources are aligned with
community needs.
Healthy Living Day Event at Noor
Cultural Centre (April 6, 2013)
A day long fun and festive day was
organized by staff to connect and engage
with individuals and families to join in
fun fitness ideas, affordable healthy
meal planning, learn great new ideas for
managing health and much, much more.
Some event details:
• 553 individuals attended the event!
• 17 exhibitors
• 15 community performers
• 51 volunteers, which included
33 youth volunteers
The event was funded by the Ministry
of Health and supported by United Way
Toronto and Access Alliance Multicultural
Health & Community Services
91% enjoyed the overall
experience of the event
Looking Forward
We look forward to engaging our diverse
communities in meaningful events and
providing them with ample opportunities
to be engaged with us.
september 2015
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Community Engagement at FHC
Please visit our website www.fhc-chc.com to learn more about Flemingdon Health Centre’s
Community Engagement goals and plans, and opportunities for you to get more involved at FHC.
For more info about
community engagement
please contact us:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
www.fhc-chc.com
South Asian Diabetes Prevention Program (SADPP)
About
The South Asian Diabetes
Prevention Program is led
by Flemingdon Health
Centre and funded by the
Ministry of Health and Long-Term Care’s
Ontario Diabetes Strategy and accountable
to Toronto Central Local Health Integration
Network (TC LHIN).
Aims
SADPP’s main objective is to improve
access for all South Asian residents to
resources and services to help them
prevent diabetes. The program is delivered
in 11 South Asian languages and reflects the
rich culture of these communities.
Countries of Origin
Data from the SADPP’s database between 2013-14
where consent for usage was provided was analysed
for countries of origin.
India
127
Sri Lanka
83
Pakistan
67
Afghanistan
86
Bangladesh
44
Successes in 2013-14
1. Out of the 732 participants screened
during 2013-14, SADPP identified 69% at
either high or very high risk, and 24% at
either low or medium risk of developing
diabetes. 86 participants were identified
as already living with diabetes. All of these
86 participants were referred to Diabetes
Education Programs, out of which 37 were
confirmed as actively enrolled.
Participants not living with diabetes
reported positive impacts with knowledge,
attitudes and behaviours.
After attending the program 88.9% of the
participants thought they could control
whether or not they get diabetes. 89% of
the participants understood the difference
between modifiable and non-modifiable
risk factors. 50% successfully created their
own physical activity plan. Across the board,
participants reported increase in pre-post
surveys around understanding diabetes
and prediabetes, understanding their
personal risk, and how moving to a new
country like Canada may increase their risk
of diabetes due to resettlement.
2. The article “How to Offer Culturally
Relevant Type 2 Diabetes Screening:
Lessons Learned from SADPP” was
published in the peer-reviewed
Canadian Journal of Diabetes.
3. During 2013-14 SADPP conducted
2 clinics at a local mosque, Madinah Masjid
where most of the participants were
women, who were at high risk based on
lack of physical activity, BMI and waist
circumference. As a result of SADPP’s
advocacy efforts a collaboration was
sparked with Women’s College to
deliver 10 week language-specific
and culturally-relevant physical activity
classes at the mosque.
Looking Forward
1. SADPP plans on expanding volunteer
engagement in the coming year to rely
increasingly on the skills, interests and
experience of the community.
2. SADPP will be exploring validating the
screening tool, which is likely Canada’s first
ever South Asian diabetes
screening tool.
3. SADPP will be seeking input from the
community on screening more men
and younger populations (19 through
40 years of age).
october 2015
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Special Thanks!
Thanks to Volunteer Coordinator Shumaila Yasmin: as part of the 2013-14 Health Outcome evaluation led by TC LHIN, SADPP’s
13 volunteers who spoke 9 South Asian languages, made 284 phone calls to complete 45 surveys which each took 20 minutes.
South Asian Diabetes Prevention Program - Participant Quotes
“Three hours of being in this program have changed my life!”
“Finally, I know where I stand!”
“I didn’t want to learn about what you were saying before, but after coming for the
whole program I feel confident I can prevent diabetes for myself and my family!”
For more info about
SADPP please contact us:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
[email protected]
www.fhc-chc.com
Don Mills Diabetes Education Program (DM DEP)
About
The Don Mills Diabetes Education
Program is a free program, consisting
of a multidisciplinary team of registered
nurses and dietitians, program coordinator,
community outreach worker and support
staff serving clients living with Type 2
diabetes. We have participated in the
national Diabetes Education Standards
Recognition Program, which provides
Diabetes Education Centres a tool to
undertake a self-assessment process with
regard to outcome, process and structure.
The program is to be used to improve
services, as well as apply for national
recognition from the Canadian Diabetes
Association. The current Standards for
Diabetes Education in Canada serve as the
foundation for this self-assessment.
Once completed, DMDEP will earn peer
and client recognition as a program that
provides Excellence of Care. The program
is funded through the Ministry of Health/
Toronto Central Local Health Integration
Network (TC LHIN). No matter where you
live, you are welcome at the diabetes
education program.
Aims
We offer our patients:
•Group Sessions: weekly workshops
on general diabetes management,
conducted by the nurse and dietitian in a
relaxed and friendly atmosphere. Family
and friends are welcome!
➢
•Individual Counselling: meet with the
nurse and dietitian to learn how to live
well with Type 2 diabetes and maintain a
safe blood sugar level.
➢
•Special Workshops: food label reading,
carbohydrate counting, physical
activity, cooking, as well as regular
review sessions. We also offer special
Ramadan sessions to help you adjust your
medication and food intake while fasting.
Our staff offers group sessions and
individual counselling in English, Urdu,
Tamil, Spanish, Cantonese and Mandarin.
Free interpretation is available for most
other languages. Our sessions are offered
in the morning, afternoon or evening
in small groups onsite or at convenient
locations in the community.
Successes in 2013-14
We have seen 1,851 unique clients from
various locations – on site and off site (in
community centres, seniors’ buildings, places
of worship, pharmacies, doctors’ offices).
Our success in bridging the access barrier
is proven by the number of clients living
with Type 2 diabetes seen by our diabetes
educators in various locations, either
one-on-one or in group settings:
•3 Mobile Clinics: 118 clients
•6 Community Clinics: 258 clients
Looking Forward
Managing diabetes is different for everyone.
Our team will work with you to manage your
diabetes in ways that fit into your life.
november 2015
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Don Mills Diabetes Education Program (DM DEP) - Participant Quotes
“I used to feel like diabetes was my fault and now I understand how this
happened and how to take better care of myself.” Mohammed
“I learned how I can enjoy food I love and at the same time, manage my diabetes. I’m no longer afraid
to make small changes in my food and exercise. The results are good and diabetes is now under control.” Yin
“I was very discouraged about my diabetes. Since joining Don Mills Diabetes Education Program, my blood sugar
has gone down from 14.0 to 7.0. I feel more hopeful now about the future, thanks to the diabetes education team.” Kavitha
For more info about
DM DEP please contact us:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
www.fhc-chc.com
Teaching & Education
FHC Summarized Statement
of Financial Position
(as of March 31, 2014)
ASSETS
Current assets:
Cash and marketable securities..................$1,393,269
Accounts receivable.......................................$164,353
Prepaid expenses..........................................$180,215
$1 ,737,837
About
Every year we accept new medical
professionals that help the Canadian health
system as primary care providers. In addition,
we routinely provide placement for students in
Nursing, Nutrition, Social work, and Chiropody.
Some of the highlights of placements with the
Chiropody deparment included a rotation of
12 residents in 2014. The Chiropody resident
program started in 2006 with one placement
for the year.
Aims
The aim of the program is to transfer the
didactic learning from the School of Chiropody
into a practical setting. It helps transition the
student into a medical professional under the
guidance and mentorship of their instructor.
This benefits Chiropody clients and the center
by allowing us to see more patients and foster
the education components within our institution.
The chiropody students bring us up-to-date
practice and education in podiatric medicine.
Successes in 2013-14
We tend to give the students their first glimpse
into a CHC setting which they take with them for
the rest of their career.
One of our most enriching experiences has
been the ability to hire one of our own students.
It’s with great pride we introduce Emerson Jiang a
former student who has joined the Chiropody team.
We have many former students who are now
part of the CHC network, hospital and complex
care units across Ontario.
Looking Ahead
We hope to continue providing opportunities
for placements for students in Medicine,
Nursing, Nutrition, Social work and Chiropody in
the coming years.
Property, plant and equipment.......................$792,813
$2,530,650
LIABILITIES AND NET ASSETS
Current liabilities
Accounts payable and accrued liabilities........$564,050
Due to the Ontario Ministry of Health
and Long-Term Care and TC LHIN..........$43,829
Deferred MOHLTC funding...............................$56,862
Deferred other program funding.......................$34,986
$699,727
Deferred contributions....................................$792,813
Net Assets (including restricted and unrestricted) .......$1,038,110
$2,530,650
REVENUES
Ontario Ministry of Health and TC LHIN grants
$7,185,310
Deferred Government grants..........................$203,005
Interest.............................................................$23,382
Other..............................................................$214,852
Total Revenues............................................$7,626,549
EXPENSES
Salaries and benefits...................................$5,366,032
Rent................................................................$782,270
General operating........................................$1,119,196
Medical and office supplies............................$146,410
Amortization of property and equipment........$203,005
Total Expenses............................................$7,616,913
Less: Refundable to the LHIN.........................($1,918)
Excess of revenues over expenses for the year
Audited financial statements by
Pricewaterhouse Coopers LLP
are available at the health centre.
$7,718
december 2015
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Christmas Day
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Steeles Avenue
fch
Lawrence Avenue
Victoria Park Ave
O’Connor Drive
Fairview Community Health
services the area between:
Bayview Avenue
fhc
Victoria Park Ave
Flemingdon Health Centre
services the area between:
30
Lawrence Avenue
Laird Drive
Catchment Areas:
29
Boxing Day
For more info on our
locations please contact us:
Flemingdon: 416-429-4991
Fairview: 416-640-5298
www.fhc-chc.com
Thank you to our 2013-2014 Partners!
8 - 80’s Cities Liveable Communities
Access Alliance Multicultural Health and
Community Services
Action for Neighbourhood Change
Advent Lutheran Church
Adventure Place/Better Beginnings Now
Afghan Women Organization
Anne Johnson Health Station
Art Starts
AWIC
Bangla Town Community Centre of Business
Bangladeshi - Canadian Community Services
Better Living Health and Community Services
Canadian Diabetes Association
Canadian National Institute for the Blind (CNIB)
Catholic Crosscultural Services
Centre for Information & Community Services
Centre de Francophone Community Health Services
Children’s Aid Society
City of Toronto Employment and Social Services
City of Toronto Social Development, Finance
and Administration
City of Toronto, Environmental Division
(Parks, Forestry and Recreation)
Community Care East York
Councillor Shelley Carroll’s Office
Dallington Pollinators Garden
Dennis Timbell Resource Centre
Don Mills Employment Resource Centre
Don Mills Family Health Team
Don Mills Residents Association
Don Valley East Ontario Early Years Centre
Don Valley Local Immigration Partnership
East Toronto Chinese Baptist Church
East Toronto Health Link
East York Town Centre
Evergreen Fairview Community Information Centre
Family Day
Family Service Toronto
Flemingdon Active Mothers (Community Grant)
Flemingdon Community Legal Clinic
Flemingdon Neighborhood Services
Flemingdon Park Library
Flemingdon Park Ministry
Flemo City Media
Food Share
Gateway Greenbelt Initiative
Gateway Public School
Heart and Stroke Foundation
Hinks Dellcrest Centre
Hong Fook Mental Health Association
Immanuel Baptist Church
JVS Toronto
Live Green Toronto
Marc Garneau Collegiate Institute
Moorelands
New Circles Community Services
Noor Cultural Centre
North East Toronto Health Link
North York Women’s Centre
North York East and Employment Social Services
North York Harvest Food Bank
North York Seniors Centre
O’Connor Community Centre
Ontario Science Centre
Oriole Community Center
Oriole Food Space
Parya Trillium
Planned Parenthood Toronto
Regent Park Focus Youth Media Arts Centre
Rent Bank
Roywood’s Youth Club
Ryerson University
Salaheddin Islamic Centre
Flemingdon Health Centre
10 Gateway Boulevard, Don Mills, ON, M3C 3A1
416-429-4991 | [email protected]
www.fhc-chc.com
Salvation Army
St. Matthew the Apostle Oriole Anglican Church Toronto
St. Michael’s Hospital – CARES project
SERVE Canada
Skills for Change
South Asian Family Support Services (SAFSS)
South East Toronto Family Health Team (SETFHT)
Sunnatul Jamaat of Ontario
Sunnybrook Family Health Team
South Riverdale Community Health Centre
Sunnybrook Health Sciences Centre
The Arab Community Centre of Toronto
The Michener Institute for Applied Health Sciences
The Needlework Guild of Canada
The Overlea Senior Building
Thorncliffe Mussalah
Thorncliffe Neighbourhood Office
Thorncliffe Ontario Early Years Centre
Tobacco Control Area Network -Toronto
Toronto Centre for Active Transport,
Steps Initiative & Evergreen Brickworks
Toronto Community Housing Corporation
Toronto District School Board
Toronto East General Hospital
Toronto Public Health
Toronto Public Health Dental and Oral Health Services
Toronto Public Library
Toronto & Regional Conservation Authority
Tropicana Summer Jobs for Youth
University of Toronto
Valley Park Middle School
Victoria Hub
Willowdale Community Legal Services
Willowdale Ontario Early Years Centre
Woodgreen Community Services
Woodgreen Resource Centre
Working Women Community Centre
Fairview Community Health
5 Fairview Mall Dr, Suite 359, Toronto, ON, M2J 2Z1
416-640-5298 | [email protected]
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