The Scenario Kempegowda International Airport, operated by Bangalore International Airport Limited (BIAL) and serving the Indian city of Bangalore is one of the largest green-field private sector owned and operated airports in India. Covering approximately 4,000 acres, the airport is owned by a consortium of investors, including private investors like GVK, Zurich Airport and Siemens, as well as central government and state government bodies such as the Airport Authority of India and Karnataka State Industrial and Infrastructure Development Corporation (KSIIDC). The airport currently is India’s third-largest in terms of passenger numbers by handling 12.86 million passengers in 2013-14 and is expected to handle 20 million passengers a year by 2017. It is host to seven domestic airlines and twenty-six international airlines connecting Bangalore to fifty-five destinations across India and the world. In 2014 the airport was chosen as a hub airport by Air Asia India. Avaya Scales up Network efficiency for Bangalore International Airport Bangalore International Airport Ltd implemented Fabric Connect technology from Avaya to enable its network to scale in a robust manner, improve productivity and offer services with faster turnaround times to concessionaires. Business Challenge BIAL provides network services terminal building and all 50+ for all tenants at Kempegowda buildings across the campus, and International Airport, which provides the flexibility of wired includes airline operations and and wireless services on both offices, airport concessionaires the landside and airside of the like ground handling companies, airport. Since the airport is a multi- cargo and catering organisations tenant environment, security and and fuel concessionaires, and segregation of traffic and services commercial entities including between the different tenants is of retail and food and beverage units critical importance. at the airport. While the original terminal was The airport network is all- designed for an annual passenger encompassing, including the capacity of around eight million, avaya.com I 1 Challenges Since the airport l is a multi-tenant architecture; security and segregation of traffic and services between the different tenants is of paramount importance sustained growth has necessitated BIAL corporate applications and expansion, with the facility now its concessionaires’ networks; able to accommodate up to 20 and a CCTV network to cater million passengers a year. So now to multicast needs. Within this there was a corresponding need overall framework, IT would be for network expansion, and BIAL able to contribute support for needed a robust network, in order ease of operations, and also to provide 24/365 services to provide a secure and fast network millions of passengers dependent and contribute to overall airport on always-on reliable and fast revenues. passenger services delivered BIAL needed a robust l network to provide 24/365 connectivity, with carrier-grade reliability, for the airport’s business critical applications The need of the hour l was to build services within the aviation framework and be able to operate within a multi-vendor environment avaya.com I 2 through numerous business critical The Solution airport applications. BIAL selected Avaya to provide a next-generation fabric-based The need of the hour was to network virtualization solution that build services within the aviation would support its rapidly expanding policy framework - which sets application load, centering on a out a policy to allow IT to make high-availability core that leverages a significant contribution to the the Virtual Service Platform 9000 operations of the airport, helping product. Along with this, BIAL the aviation sector contribute deployed products from the to economic growth across the Ethernet Routing Switch 4000 country - and to be able to operate Series and 5000 Series product within a multi-vendor environment. lines to incorporate high-speed, 10 In the expansion phase, BIAL Gigabit Ethernet connectivity to identified four major initiatives: the core. This architecture delivers additional capacity, segregation a solution that is highly available, of the network between critical delivering re-convergence times of airport applications and corporate less than 200 milliseconds – which network, upgrading the backbone means that network downtime is for higher performance, and ease virtually eliminated. The solution of implementation and simplicity also offers a dramatic increase in in the operational framework. performance levels. Leveraging the BIAL segregated its network into agility enhancements delivered by an application network delivering Fabric Connect technology, BIAL is customer facing applications like now able to provision and turn on check-in and boarding processes new services on the fly – without and real-time flight updates through the need for manual intervention flight display system (FIDS); a or reconfiguring multiple network backbone network to support elements. For example, BIAL can now provision a segregated integration of 40 and 100 Gigabit and secured network for a new Ethernet. concessionaire within 30 minutes – something that in the past used to The Avaya solution also supports the take seven to ten days. delivery of Voice-over-IP services to the entire airport – amounting to BIAL has implemented a level some 1,400 end-points. The Avaya of physical separation of the voice infrastructure leverages an networking infrastructure, creating industry-standard SIP platform, environments to support critical enabling BIAL to reduce costs and airport applications and another integrate innovative applications for the corporate network. This has on the Avaya Aura® infrastructure. enabled BIAL to be a virtual service BIAL has been able to provide low- provider for all the tenants at the cost SIP phones to concessionaires, airport, and the solution delivers roll out new applications like the always-on services for over 7,000 Avaya Aura Experience Portal wired and wireless end-points, interactive voice response system, ensuring support for the full range and deploy the latest generation of multimedia applications those audio conferencing capabilities tenants require. Connectivity is provided by the Avaya Aura easily and efficiently delivered to Conferencing platform. The voice users, wherever they are physically architecture is fully distributed located, and the network design over an IP LAN infrastructure with also ensures that traffic belonging built-in reliability and survivability. to the airport’s various tenants Avaya Aura supports business- is securely partitioned, even critical applications including unified though they are sharing the same messaging, customer contact physical infrastructure. Part of the center, SIP, and IP Phones. It is Avaya Virtual Enterprise Network deployed in a high-availability (HA) Architecture (VENA) toolkit of configuration to deliver best-in-class next-generation technologies, Fabric voice services to the various airport Connect simplifies the airport’s concessionaires. “We evaluated several competitive solutions and chose a solution based on the Avaya VENA Fabric Connect technology because it would deliver exactly what we needed.” Francis Rajan, VP- ICT, BIAL network operations, creating an endto-end virtualised environment that To ensure continuity of service and increases reliability, performance, 24/365 uptime, Avaya’s Network agility, and time-to-service. Operations Center (NOC) provides Additionally, it delivers investment monitoring and management protection for BIAL as the backbone services of the network at BIAL. is 10 Gigabit-centric, supports IPv6, This is a hybrid model, including and is future-ready for the seamless both remote and on-site assets. avaya.com I 3 Benefits The network can easily l handle the simultaneous running of airport applications such as the Universal Flight Information System ACDM-compliant airport operations software which captures 16 operational milestones on the airside, SAP ERP system, passenger services delivered through such systems as check-in and boarding, self checkin Common User Self Service (CUSS) for checkin and passenger flight information, baggage reconciliation, critical voice service and other such systems. Low total cost of l ownership (TCO) over the long-term Reduces complexity, l streamlines connectivity, optimises performance, improves provisioning and time-to-service. One of the unique values l of the Fabric Connect technology is that it can be deployed within minutes and with minimal burden of operational staff. avaya.com I 4 Solutions and Products Avaya Aura® Communication Manager Avaya Virtual Enterprise Network Architecture featuring Fabric Connect Virtual Services Platform 9000 Series Ethernet Routing Switch 5000 Series Ethernet Routing Switch 4000 Series Avaya Aura® Session Manager Avaya Aura® System Manager Avaya Aura® Workforce Optimization Avaya Scopia® Elite Avaya Scopia® XT5000 Monitoring and management is Avaya’s networking solutions – so coordinated by the NOC with the our decision was made all the more help of sophisticated tools that are straightforward. We needed a embedded within key infrastructure high-performance, resilient, flexible components, while a dedicated solution that would accelerate time on-site team provides ‘break-and- to service. That is what the Avaya fix’ support. The contract provides deployment has delivered. ” BIAL with cost advantages without compromising on service levels. Benefits “High-availability was a crucial According to Francis Rajan, parameter for us to take care of VP- ICT, BIAL, “We wanted to multiple airport operations as the incorporate high-speed 10 Gigabit network is the backbone for all Ethernet connections to the core, airport operations. The network to deliver a truly ‘always-on’ has certainly delivered against that experience for all the airport’s goal,” says Rajan. tenants and critical operations. The Avaya solution has delivered We evaluated several competitive a broad range of benefits to the solutions and chose a solution network and its users across the based on the Avaya VENA Fabric airport campus. Connect technology because High-Performance: A virtualized, it would deliver exactly what high-capacity network with a Core we needed – with a simplified that is 40/100 Gigabit-ready, and architecture, rapid deployment, provides Gigabit-to-the-Desktop the flexibility to adapt to an performance at the Edge. This ever-changing environment, and translates into a high-performance future proofing to help avoid fork network that is perfect for modern lifting as well. We were already converged applications. The comfortable in working with benefits of such a network include the ability to easily handle the Future-Readiness: The new simultaneous operation of multiple technology and design allows applications, especially the Airport for scaling up of services in the Collaborative Decision Management future. And as the staff was already (ACDM) implementation. BIAL has fully conversant with the Avaya implemented the European standard environment, they did not need any and tracks 16 separate milestones, fresh training – while solutions from joining only 5 other airports which other vendors would have required are fully ACDM certified. The the airport to make fresh investments network also supports ERP systems, on a large scale, as well as extensive passenger services systems like re-training of the staff to manage it. check-in and boarding, flight This is just one way in which Avaya’s information, baggage reconciliation, solution ensures a low total cost of and critical voice services - to name ownership (TCO) over the long-term. but a few. Crucially, the network is capable of seamlessly scaling BIAL also needs to deliver virtualised up to thousands of nodes, which services for multiple customers or the airport may require due to user groups in a Cloud environment, the anticipated growth in aviation leveraging its existing investment services with the new terminal (T2) in Data Centre server virtualisation. and Aero City launching in due The Fabric Connect technology from course. Avaya brings agile, multi-service Resiliency: Avaya’s solution is virtualisation to support the virtual capable of healing itself and services requirement of the airport. resuming operations in sub-second Enhanced Time-to-Service: Avaya’s time (<200 milliseconds) and solution has ensured a network that featured zero downtime during the is always-on and available. However, migration phase. This ensures a just as importantly, the solution network that is always-on and highly reduces complexity, streamlines reliable – critical to maintaining connectivity, improves provisioning provider of business airport operations. and time-to-service. It creates the collaboration and truly virtualised environment, for communications “Resiliency was a crucial factor for both the Green Data Center and solutions, providing us, given the networking demands Campus Core, and leverages proven unified communications, of BIAL. We witnessed this while industry standards. One of the contact centers, working with Avaya’s solution and unique values of the Avaya Fabric networking and related it delivered reliable and very robust Connect technology is that it can be services to companies network architecture,” adds Rajan. deployed within minutes and with of all sizes around minimal burden on operational staff. the world. 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