The Scenario
Kempegowda International
Airport, operated by
Bangalore International
Airport Limited (BIAL) and
serving the Indian city of
Bangalore is one of the
largest green-field private
sector owned and operated
airports in India. Covering
approximately 4,000 acres,
the airport is owned by a
consortium of investors,
including private investors
like GVK, Zurich Airport and
Siemens, as well as central
government and state
government bodies such
as the Airport Authority of
India and Karnataka State
Industrial and Infrastructure
Development Corporation
(KSIIDC).
The airport currently is
India’s third-largest in terms
of passenger numbers
by handling 12.86 million
passengers in 2013-14 and
is expected to handle 20
million passengers a year
by 2017. It is host to seven
domestic airlines and
twenty-six international
airlines connecting
Bangalore to fifty-five
destinations across India
and the world. In 2014 the
airport was chosen as a hub
airport by Air Asia India.
Avaya Scales up Network
efficiency for Bangalore
International Airport
Bangalore International Airport Ltd
implemented Fabric Connect technology from
Avaya to enable its network to scale in a robust
manner, improve productivity and offer services
with faster turnaround times to concessionaires.
Business Challenge
BIAL provides network services
terminal building and all 50+
for all tenants at Kempegowda
buildings across the campus, and
International Airport, which
provides the flexibility of wired
includes airline operations and
and wireless services on both
offices, airport concessionaires
the landside and airside of the
like ground handling companies,
airport. Since the airport is a multi-
cargo and catering organisations
tenant environment, security and
and fuel concessionaires, and
segregation of traffic and services
commercial entities including
between the different tenants is of
retail and food and beverage units
critical importance.
at the airport.
While the original terminal was
The airport network is all-
designed for an annual passenger
encompassing, including the
capacity of around eight million,
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Challenges
Since the airport
l
is a multi-tenant
architecture; security
and segregation of
traffic and services
between the different
tenants is of paramount
importance
sustained growth has necessitated
BIAL corporate applications and
expansion, with the facility now
its concessionaires’ networks;
able to accommodate up to 20
and a CCTV network to cater
million passengers a year. So now
to multicast needs. Within this
there was a corresponding need
overall framework, IT would be
for network expansion, and BIAL
able to contribute support for
needed a robust network, in order
ease of operations, and also
to provide 24/365 services to
provide a secure and fast network
millions of passengers dependent
and contribute to overall airport
on always-on reliable and fast
revenues.
passenger services delivered
BIAL needed a robust
l
network to provide
24/365 connectivity,
with carrier-grade
reliability, for the
airport’s business critical
applications
The need of the hour
l
was to build services
within the aviation
framework and be
able to operate
within a multi-vendor
environment
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through numerous business critical
The Solution
airport applications.
BIAL selected Avaya to provide
a next-generation fabric-based
The need of the hour was to
network virtualization solution that
build services within the aviation
would support its rapidly expanding
policy framework - which sets
application load, centering on a
out a policy to allow IT to make
high-availability core that leverages
a significant contribution to the
the Virtual Service Platform 9000
operations of the airport, helping
product. Along with this, BIAL
the aviation sector contribute
deployed products from the
to economic growth across the
Ethernet Routing Switch 4000
country - and to be able to operate
Series and 5000 Series product
within a multi-vendor environment.
lines to incorporate high-speed, 10
In the expansion phase, BIAL
Gigabit Ethernet connectivity to
identified four major initiatives:
the core. This architecture delivers
additional capacity, segregation
a solution that is highly available,
of the network between critical
delivering re-convergence times of
airport applications and corporate
less than 200 milliseconds – which
network, upgrading the backbone
means that network downtime is
for higher performance, and ease
virtually eliminated. The solution
of implementation and simplicity
also offers a dramatic increase in
in the operational framework.
performance levels. Leveraging the
BIAL segregated its network into
agility enhancements delivered by
an application network delivering
Fabric Connect technology, BIAL is
customer facing applications like
now able to provision and turn on
check-in and boarding processes
new services on the fly – without
and real-time flight updates through
the need for manual intervention
flight display system (FIDS); a
or reconfiguring multiple network
backbone network to support
elements. For example, BIAL
can now provision a segregated
integration of 40 and 100 Gigabit
and secured network for a new
Ethernet.
concessionaire within 30 minutes –
something that in the past used to
The Avaya solution also supports the
take seven to ten days.
delivery of Voice-over-IP services
to the entire airport – amounting to
BIAL has implemented a level
some 1,400 end-points. The Avaya
of physical separation of the
voice infrastructure leverages an
networking infrastructure, creating
industry-standard SIP platform,
environments to support critical
enabling BIAL to reduce costs and
airport applications and another
integrate innovative applications
for the corporate network. This has
on the Avaya Aura® infrastructure.
enabled BIAL to be a virtual service
BIAL has been able to provide low-
provider for all the tenants at the
cost SIP phones to concessionaires,
airport, and the solution delivers
roll out new applications like the
always-on services for over 7,000
Avaya Aura Experience Portal
wired and wireless end-points,
interactive voice response system,
ensuring support for the full range
and deploy the latest generation
of multimedia applications those
audio conferencing capabilities
tenants require. Connectivity is
provided by the Avaya Aura
easily and efficiently delivered to
Conferencing platform. The voice
users, wherever they are physically
architecture is fully distributed
located, and the network design
over an IP LAN infrastructure with
also ensures that traffic belonging
built-in reliability and survivability.
to the airport’s various tenants
Avaya Aura supports business-
is securely partitioned, even
critical applications including unified
though they are sharing the same
messaging, customer contact
physical infrastructure. Part of the
center, SIP, and IP Phones. It is
Avaya Virtual Enterprise Network
deployed in a high-availability (HA)
Architecture (VENA) toolkit of
configuration to deliver best-in-class
next-generation technologies, Fabric
voice services to the various airport
Connect simplifies the airport’s
concessionaires.
“We evaluated several
competitive solutions
and chose a solution
based on the Avaya
VENA Fabric Connect
technology because it
would deliver exactly
what we needed.”
Francis Rajan, VP- ICT, BIAL
network operations, creating an endto-end virtualised environment that
To ensure continuity of service and
increases reliability, performance,
24/365 uptime, Avaya’s Network
agility, and time-to-service.
Operations Center (NOC) provides
Additionally, it delivers investment
monitoring and management
protection for BIAL as the backbone
services of the network at BIAL.
is 10 Gigabit-centric, supports IPv6,
This is a hybrid model, including
and is future-ready for the seamless
both remote and on-site assets.
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Benefits
The network can easily
l
handle the simultaneous
running of airport
applications such as
the Universal Flight
Information System
ACDM-compliant airport
operations software which
captures 16 operational
milestones on the
airside, SAP ERP system,
passenger services
delivered through such
systems as check-in and
boarding, self checkin Common User Self
Service (CUSS) for checkin and passenger flight
information, baggage
reconciliation, critical voice
service and other such
systems.
Low total cost of
l
ownership (TCO) over the
long-term
Reduces complexity,
l
streamlines connectivity,
optimises performance,
improves provisioning and
time-to-service.
One of the unique values
l
of the Fabric Connect
technology is that it can be
deployed within minutes
and with minimal burden
of operational staff.
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Solutions and Products
Avaya Aura® Communication Manager
Avaya Virtual Enterprise Network Architecture
featuring Fabric Connect
Virtual Services Platform 9000 Series
Ethernet Routing Switch 5000 Series
Ethernet Routing Switch 4000 Series
Avaya Aura® Session Manager
Avaya Aura® System Manager
Avaya Aura® Workforce Optimization
Avaya Scopia® Elite
Avaya Scopia® XT5000
Monitoring and management is
Avaya’s networking solutions – so
coordinated by the NOC with the
our decision was made all the more
help of sophisticated tools that are
straightforward. We needed a
embedded within key infrastructure
high-performance, resilient, flexible
components, while a dedicated
solution that would accelerate time
on-site team provides ‘break-and-
to service. That is what the Avaya
fix’ support. The contract provides
deployment has delivered. ”
BIAL with cost advantages without
compromising on service levels.
Benefits
“High-availability was a crucial
According to Francis Rajan,
parameter for us to take care of
VP- ICT, BIAL, “We wanted to
multiple airport operations as the
incorporate high-speed 10 Gigabit
network is the backbone for all
Ethernet connections to the core,
airport operations. The network
to deliver a truly ‘always-on’
has certainly delivered against that
experience for all the airport’s
goal,” says Rajan.
tenants and critical operations.
The Avaya solution has delivered
We evaluated several competitive
a broad range of benefits to the
solutions and chose a solution
network and its users across the
based on the Avaya VENA Fabric
airport campus.
Connect technology because
High-Performance: A virtualized,
it would deliver exactly what
high-capacity network with a Core
we needed – with a simplified
that is 40/100 Gigabit-ready, and
architecture, rapid deployment,
provides Gigabit-to-the-Desktop
the flexibility to adapt to an
performance at the Edge. This
ever-changing environment, and
translates into a high-performance
future proofing to help avoid fork
network that is perfect for modern
lifting as well. We were already
converged applications. The
comfortable in working with
benefits of such a network include
the ability to easily handle the
Future-Readiness: The new
simultaneous operation of multiple
technology and design allows
applications, especially the Airport
for scaling up of services in the
Collaborative Decision Management
future. And as the staff was already
(ACDM) implementation. BIAL has
fully conversant with the Avaya
implemented the European standard
environment, they did not need any
and tracks 16 separate milestones,
fresh training – while solutions from
joining only 5 other airports which
other vendors would have required
are fully ACDM certified. The
the airport to make fresh investments
network also supports ERP systems,
on a large scale, as well as extensive
passenger services systems like
re-training of the staff to manage it.
check-in and boarding, flight
This is just one way in which Avaya’s
information, baggage reconciliation,
solution ensures a low total cost of
and critical voice services - to name
ownership (TCO) over the long-term.
but a few. Crucially, the network
is capable of seamlessly scaling
BIAL also needs to deliver virtualised
up to thousands of nodes, which
services for multiple customers or
the airport may require due to
user groups in a Cloud environment,
the anticipated growth in aviation
leveraging its existing investment
services with the new terminal (T2)
in Data Centre server virtualisation.
and Aero City launching in due
The Fabric Connect technology from
course.
Avaya brings agile, multi-service
Resiliency: Avaya’s solution is
virtualisation to support the virtual
capable of healing itself and
services requirement of the airport.
resuming operations in sub-second
Enhanced Time-to-Service: Avaya’s
time (<200 milliseconds) and
solution has ensured a network that
featured zero downtime during the
is always-on and available. However,
migration phase. This ensures a
just as importantly, the solution
network that is always-on and highly
reduces complexity, streamlines
reliable – critical to maintaining
connectivity, improves provisioning
provider of business
airport operations.
and time-to-service. It creates the
collaboration and
truly virtualised environment, for
communications
“Resiliency was a crucial factor for
both the Green Data Center and
solutions, providing
us, given the networking demands
Campus Core, and leverages proven
unified communications,
of BIAL. We witnessed this while
industry standards. One of the
contact centers,
working with Avaya’s solution and
unique values of the Avaya Fabric
networking and related
it delivered reliable and very robust
Connect technology is that it can be
services to companies
network architecture,” adds Rajan.
deployed within minutes and with
of all sizes around
minimal burden on operational staff.
the world. For more
About Avaya
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