INNOVATIVE LEADERSHIP CENTRE SDN BHD Level 8, Pavilion KL, 168, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia URL: www.innovativecentre.com An Established Training Organization A Two-Day Course Office Management and Effective Administration Skills --------------------------------------------------------------------------------- For Administrators, Executives and Office Managers. Learn Essential Skills in Office Management and Administration Date of course: 27 and 28 October 2014 ● Kuala Lumpur, Malaysia INTRODUCTION This two-day course is designed for Administrators, Executives and Office Managers. This course will enable you to learn effective office management and administration, communication skills, time management, supervision of staff, problem-solving, managing meetings, managing records and essential professional skills to perform your role effectively. WHO SHOULD ATTEND THIS COURSE This workshop is suitable for: • Administrators • Office Managers • Administrative / Office executives • Supervisors of clerical staff • Executive Assistants TRAINING METHODOLOGY This is an interactive workshop led by an experienced facilitator combined with interactive discussions, practical sessions and group discussions. BRIEF PROFILE OF OUR TRAINING CENTRE Innovative Leadership Centre Sdn Bhd is a well established Training Organization in Malaysia. We are a registered training provider with Pembangunan Sumber Manusia Berhad (PSMB). We provide world class training to individuals and organizations in Malaysia. I NNOVATI VE LEADERSHI P CENTRE SDN BHD Office Management and Effective Administration Skills ______________________________________________________ Course Objectives At the end of the course, you will be able to: Manage the administrative function effectively Build better working relationships with people Lead and supervise staff. Communicate effectively. Manage time and set priorities Organize meetings, prepare agenda and minutes of meeting. Solve problems effectively Organize and improve office procedures and systems Manage documents and filing effectively Course Outline Introduction to Office Management and Administration • Understanding your role in the organization • Managing the administrative function. • Competencies of an Office Administrator / Office Manager • Planning and Organizing Essential Personal Qualities • Time Management • Managing stress • Problem solving skills and decision making • Other qualities Interpersonal Communication Skills • Assertive communication • Presentation skills • Telephone etiquettes Managing Meetings, Office Layout and Managing Documents • Organizing and conducting meetings effectively. • Preparing agendas and minutes of meetings. • Office layout and office equipments • Office policies and procedures • Safety and health at the workplace Leadership and Managing People • • • • • • • • Leadership skills Supervising admin staff Motivating staff Dealing with difficult people Managing discipline of staff Developing staff to achieve high performance Forming effective teams Building teamwork Business Writing Skills • Writing emails, letters, memos and fax • Writing reports. NOVATIVE LEADERSHIP CENTRE SDN BHD INNOVATIVE Office Management and Effective Administration Skills workshop Facilitator Name: William Chin, MBA (UK) About the Facilitator: Mr. William Chin has a Master in Business Administration (MBA) Degree from Hull University, UK. William has more than 23 years successful track record and experience in a wide range of industries based in Malaysia, Indo Indo-China China and the Asia Pacific region. He has held senior management positions and has successfully managed businesses in i a number of industries such as FMCG, retailing, logistics, service industries and corporate training. William has wide management experience in general management, operations management, strategic management, entrepreneur-ship, ship, sales and marketing, train training, ing, human resource development and customer service. William has more than ten years experience as a trainer and has conducted training in a wide range of fields such as Leadership, Management, Train The Trainer, Office Administration, Training Needs Analysis, Customer Service, Sales and Marketing, Strategic Management,Coaching, and many more. He has successfully conducted training for private sector and governmental organizations. He has trained staff from Bank Negara Malaysia, Khazanah hazanah Nasional Bhd, KWSP, IHM-Ministry Ministry of Health Malaysia, RISDA, Panasonic, IJM Corporation Bhd, Maybank, Asian Finance Bank Bhd, MCIS Zurich Bhd, Microlink Solutions Bhd, PUNB, manufacturing companies, public listed companies, service industries, SMEs and participants from Asian countries. William is an approved Trainer with Pembangunan Sumber Manusia Bhd (PSMB), Malaysia. Two Days workshop Daily Time schedule 9:00 am – 10:30 am – 10:45 am – 1:00 pm – 2:00 pm – 3:30 pm – 3:45 pm 9:00 am – 5:00 pm 10:30 am ……… 10:45 am .……. 1:00 pm .…….. 2:00 pm ………… 3:30 pm ..……… 3:45 pm ……….. Training Tea Break Training Lunch break Training Tea Break – 5:00 pm …….…. Training INNOVATIVE LEADERSHIP CENTRE SDN BHD Level 8, Pavilion Kuala Lumpur, 168, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia Mobile: 012 - 910 3127 Tel: 03-9205 7783 Fax: 03-7804 2908 Email: [email protected] URL: www.innovativecentre.com REGISTRATION FORM Please fill in this Registration Form and email to: [email protected] OR Fax to : 0 3 - 7 8 0 4 2 90 8 Upon submission of this registration form, you have read and understood the registration policies mentioned in this registration form Course Title : Office Management and Effective Administration Skills Duration of course : Two Days Date of course : 27 and 28 October 2014 (Monday and Tuesday) Time of course : 9:00 am – 5:00 pm Venue : PARKROYAL KUALA LUMPUR HOTEL, Jalan Sultan Ismail, 50250 Kuala Lumpur Standard Fee : RM 1,050 per person Early Bird Fee : RM 1,000 per person Special Group Fee: Sign up 3 persons, Get One Extra Seat Free ( Total Fee for 4 persons = RM 3,000 only) To enjoy Early Bird Fee, please email/fax in registration form before 18 October 2014 To enjoy special group fee, please email/fax in registration form before 18 October 2014 Closing Date for Registration: 18 October 2014 Course Fee includes Lunch, Refreshments, Training Materials and Certificate of Attendance Company Name: ____________________________________________________________________________________ Address: __________________________________________________________________________________________ __________________________________________________________________________________________________ Contact Person: Mr/ Ms ________________________________________________Dept: _________________________________ Tel No: __________________________________________________ Mobile Tel: ______________________________________ Fax No: _________________________________ Email: _ __________________________________________________________ Please register _________________ participant/s for the course 1. Participant Name: ________________________________________________________________________________ Designation: _________________________ Mobile Phone: ____________________________________ Email: ______________________________________________________ 2. Participant Name: ________________________________________________________________________________ Designation: _________________________ Mobile Phone: ____________________________________ Email: ______________________________________________________ 3. Participant Name: _________________________________________________________________________________ Designation: _________________________ Mobile Phone: ____________________________________ Email: ______________________________________________________ HRDF-SBL claimable Claiming by HRDF-SBL scheme: Yes No Invoice should be Directed to Mr/ Ms: _____________________________________ Dept: ______________________ Email Address: __________________________________________________________ Registration Policies: ■ Upon receiving the completed registration form, it confirms that the client’s company is registering the participant(s) to attend the training course. Once the registration is approved by our training centre, a proforma invoice will be emailed to the client. Payment of course fee has to be received by our training centre, within 6 Days from invoice date. Course Fee has to be paid before the training event for seat confirmation. ■ Cancellation by the client: If the client cancel their registration, fees paid will not be refunded to the client. The client may request to send a substitute person to replace the participant that is unable to attend the course. Approved by Client: Signature: _______________________________________ Name : _________________________________________ Position: ________________________________________ Date : __________________________________________ ■ Reschedule/ cancellation of course by the organizer. The organizer reserves the right to reschedule or cancel the training event. If the organizer reschedule the training event, fees paid can be carried forward to the same course at another date. In case of cancellation or reschedule of course, the organizer will not assume responsibility for any travel and accommodation cost in relation to the rescheduling/ cancellation of the training event. ■ The organizer reserves the right to change the training venue or adjust the course contents. If there is any changes to the hotel venue, the new venue of training will be in Kuala Lumpur. Company Stamp of Client :