Self Trouble Shooting Guide 691 Error Occurs: Due to incorrect username and password Resolution: For Huawei ModemsClick on ‘setting’ available on the homepage of the dialer and click on ‘reset to default’. For Other Modems: Go to ‘Settings’ and click on the ‘Network setting option’. Delete old profile and create a new one by with dialing (access) number - #777 with username and password as ‘internet’. For Photon+ Modem :- Go to “Settings” option and click on Profile option, Delete old profile and Create New Profile with Username as “internet (all characters should be in small)” and password “internet”(all characters should be small) Than click on “save” & after that on “Default” Option to set as Default. For Photon MAX & Photon Max Wifi Modem Go to “Settings” option and click on Profile option, Delete old profile and Create New Profile with Username as “Photon del [email protected]” and password “Photon no ” (password Should be type manually-do not copy paste) Than click on “save” & after that on “Default” Option to set as Default. ## <Photon Number> is your 10 digit Photon Number. e.g. [email protected] & password: 9213457628 678 Error: 628 Error: 777 Error: 721 Error: “Remote comp did not respond”. Occurs:  When bundled usage of the unlimited plan has been exhausted and the speed has been capped  When the user selects ‘Photon+ mode always’ due to which an error is generated while capping of the speed  Due to roaming or latching issue (programming issue – not corrected)  Due to a barring issue. Resolution Scenario 1 Confirm ‘network preferred mode’ from the ‘settings’ option. Change it to ‘Whiz/CDMA’ and try to connect. If the issue is resolved then disconnect the session and change ‘Network preferred mode’ to ‘Hybrid’ and connect. If the issue is not resolved then only call 1800 266 121. Scenario 2 Confirm ‘network preferred mode’ from the ‘settings’ option. Change it to ‘Whiz/CDMA’. If it does not get resolved then follow the Activation process. Activation process: Go to ‘Settings’ and click on the ‘Activate’ button. Select Postpay/Prepay as your Service type, click on the ‘ok’ button and click on the ‘activate within pin’ tab. As soon as the Circle Office : Tata Teleservices (M) Ltd., D-26, TTC Industrial Area, MIDC Sanapada, P. O. Turbhe, Mumbai 400703. Registered Office : Tata Teleservices (M) Ltd., Voltas Premises, T.B. Kadam Marg, Chinchpokali, Mumbai - 400 033. CIN No. L64200MH1995PLC086354 | www.tatadocomo.com Self Trouble Shooting Guide process gets completed, try to connect. If the issue is resolved then disconnect the session and change ‘Network preferred mode’ to ‘Hybrid’ and connect. If the issue is not resolved then only call 1800 266 121. Device has been disconnected or unavailable Occurs: Could be a temporary issue. Or trying to connect sessions before the devices gets connected or is getting network signals. Or the device LED is not blinking. Resolution Unplug the device and after sometime try to connect again, make sure that the Network signals are available. If not resolved, try to change the port and connect again. If the device LED is not blinking then also user will get the above error . Please call 1800 266 121. If the device is still disconnected or unavailable, please uninstall and reinstall the drivers. If the issue is not resolved then only call 1800 266 121. Slow Speed / PCBD Occurs: When the speed is capped or due to a system issue (Clean up maybe required). Resolution:  Speed capped issue – If the bundled usage for the unlimited plan has been exhausted, then the user will experience slow speed for the remaining bill cycle. User can call 1800 266 121 and buy a speed booster pack.  System issue (clean up required) – Ensure that ‘Hybrid’ is selected in the ‘network preferred mode’. Option available in the ‘settings’ menu.  Check real time speed at www.speedtest.net or speedtest.ttml.co.in. If speed has not been capped and you are getting less than 256Kbps , go to the ‘RUN’ command and type ‘%temp%’. Delete the files from the folder. Go to the ‘RUN’ command and enter ‘cleanmgr’. Select ‘check boxes’ and press OK to confirm. Post that check speeds from the above mentioned websites.  If the speed is still slow (less than 256Kpbps for Photon Plus and less than 512Kbps for Photon Max), please call 1800 266 121.  PCBD – Need to check ping reply. 734 Error (Prepay users) Occurs Due to Nil balance or validity Resolution Check balance or validity. Call 1800 266 121 from the registered alternate contact number and you will be updated with the current balance and validity. Or log onto ‘tatadocomo.com’ and go to ‘My Account’ to check balance and validity. Recharge amount and then try to connect. If the issue s still not resolved, then call 1800 266 121. Circle Office : Tata Teleservices (M) Ltd., D-26, TTC Industrial Area, MIDC Sanapada, P. O. Turbhe, Mumbai 400703. Registered Office : Tata Teleservices (M) Ltd., Voltas Premises, T.B. Kadam Marg, Chinchpokali, Mumbai - 400 033. CIN No. L64200MH1995PLC086354 | www.tatadocomo.com Self Trouble Shooting Guide 734 Error (Postpay users) Please do * 228 programming. If the problem persists, check with another system if it is occurring due to the system issue. If the issue s still not resolved, then call 1800 266 121. Hardware Related Errors Error Code 1722 797 Issue Type Hardware issue Modem already in use 720 Phonebooks failed related errors TCP-IP/DNS related errors RPC server related errors 711 TCP/IP related issue OS related issue OS related issue Hardware error OS related issue Resolution Contact Hardware vendor (Laptop/Desktop) Uninstall and install drivers. If not resolved, contact Hardware vendor. Contact Hardware vendor (Laptop/Desktop) Contact Hardware vendor (Laptop/Desktop) Contact Hardware vendor (Laptop/Desktop) Contact Hardware vendor (Laptop/Desktop) Contact Hardware vendor (Laptop/Desktop) Micromax Fun Book Users Micromax Fun Book tablet only works with ‘EC series (EC 156/152) devices. Will not support any other models. Installation Photon drivers will get installed automatically. After connecting the Photon Device to the tablet, go to Settings>Wifi>off>. Go to More> Mobile Networks>Enable Data>Click (This will activate the Data) If you are still not able to connect, please visit the nearest Micromax Outlet. Circle Office : Tata Teleservices (M) Ltd., D-26, TTC Industrial Area, MIDC Sanapada, P. O. Turbhe, Mumbai 400703. Registered Office : Tata Teleservices (M) Ltd., Voltas Premises, T.B. Kadam Marg, Chinchpokali, Mumbai - 400 033. CIN No. L64200MH1995PLC086354 | www.tatadocomo.com