Position Description Position Details Position Scope Title: Resource Management Accountant Enterprise Agreement: Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2010 Division: Specialist Services Budget Responsibility: Nil Department: Operational Resourcing & Business Authority Level: Relationships Nil (As per Delegations & Authorities Manual) Key Internal / External Contacts Reports to (role): Performance & Governance Specialist Internal: Direct Reports: Nil External: Manager Operational Resourcing & Business, Manager Management Accounting & Reporting, Management Accountant, Manager Rosters, Fleet & Equipment, Divisional Managers/General Managers, Business Managers Department of Health (DH), consultants, other Health Organisations (e.g. Hospitals), contractors Primary Objective This position is primarily responsible for the management and direction of AV’s (Metro and Rural) Financial Resource Management tool. This position will perform a key role in the design, build and maintenance of AV’s Resource Management tool, providing strong financial analytical support to the business by understanding problematic or sensitive areas, enabling AV to make informed decisions and improve business practice. Commuted Availability Allowance N/A – Not required to be available outside of ordinary working hours Ambulance Victoria Date of Issue: October 2014 Position Number: 040259 Page 1 of 5 Minimum Behaviours to be demonstrated: This role typically operates within the Tactical Delivery work level (Refer to AV’s Behavioural Capability Framework for full details) COMPETENCY DESCRIPTION OF COMPETENCY Providing Safety Intervention Proactively identifies conditions that might cause health or safety hazards and takes action to remove such hazards. Understands all aspects of providing a safe environment for patient, self, and/or others in crisis and communicates safety expectations of team members. Planning and Organising Establishes courses of action for self and others to ensure that work is completed efficiently Decision Making Providing Patient and Customer Excellence Identifies and understands issues and opportunities. Compares data from different sources to draw conclusions. Uses effective approaches for choosing a course of action or developing appropriate solutions. Takes action that is consistent with available facts, constraints and probable consequences. Ensures that the patient and customer perspective, both internal and external, is a driving force behind business decisions and activities. Designs and implements service practices that meet patient, customers’ and own organisation’s needs. Building Work Relationships Develops and uses collaborative relationships to facilitate the accomplishment of work goals. Conveying Key Messages Listens and conveys key messages effectively to direct reports and others Building a Successful Team Continuous Improvement Professionalism Self Awareness Optimism and Resilience Uses appropriate methods and a flexible interpersonal style to help build a cohesive team. Improves team capabilities and facilitates the completion of team goals. Initiates actions to improve existing conditions and processes Identifies improvement opportunities, generates ideas, and implements solutions. Adopts a principled and professional approach to work and in own dealing with patients, colleagues, teams and stakeholders Makes decisions without favouritism or bias and encourages others to do the same. Demonstrates an awareness of own strengths and development needs and the impact of own behaviour on others. Is open to feedback and opportunities to develop new capabilities and skills. Demonstrates an optimistic outlook and positive attitude in the face of difficult or challenging situations. Shows persistence and resilience to achieve work goals. Maintains calm in stressful situations and when dealing with difficult people. Equal Employment Opportunity  Understand, support and adhere to the principles covered in the AV Workplace Respect Policy  Lead by example in the promotion and implementation of EEO principles Occupational Health & Safety  Understand, observe and adhere to all safe working procedures and maintain safe work practices Ambulance Victoria Date of Issue: October 2014 Position Number: 040259 Page 2 of 5 Key Deliverables Element Accountabilities   CUSTOMER / PATIENT (Achieving satisfactory outcomes through delivering high standards of customer service and patient care)         PROCESS IMPROVEMENT (Improving efficiency or quality of work processes or services)       Ambulance Victoria Operate as a key contact for financial and operational aspects of the Resource Management project, providing stakeholders with recommendations and commentary for areas that raise concerns due to a range of reasons including poor performance, external scrutiny, strategic risk, forthcoming opportunities, or changes in the external or internal climate Establish key working groups and conduct workshops and interviews with appropriate stakeholders, collating data for analysis and providing recommendations to address underlying issues, including quantification of the costs and benefits associated with each solution as appropriate Provide formal and regular communication regarding the status of the project, progressively presenting findings to stakeholders, being transparent about challenges faced and monitoring the completion of activities within agreed timelines Liaise with stakeholders to provide technical advice regarding the mechanics of the model and contribute operational input to priority discussions as required Work with various areas of the business to ensure the Resource Model incorporates a greater focus on workforce planning over a five year period Assist with ad-hoc projects and reports as required Assist in the development of technical business process maps and documentation of the full end to end Resource Model build process with particular attention to operational processes Develop a methodology and suite of tools to dissect, analyse and communicate underlying issues, providing a ‘diagnosis’ for reported financial symptoms Proactively identify areas that may need further analysis / investigation Assist in the redesign and automation of the AV Resource Management tool, liaising with various areas of the business to enable a more efficient and effective resource management tool that improves AV’s financial and operational decision making process Manage and maintain the structure and formula’s within the Automated AV Resource Model when developed including collation and input of financial data, scenario modelling, performance of ad hoc checks to ensure calculations are correct and presentation of results to stakeholders Develop links with Financial, Payroll, Rostering and time sheet recording systems in order to streamline and improve information needs Maintain and Enhance reporting systems to allow actual data to be compared to budgeted information Conduct robust analysis of results to ensure that the Resource Model built, manipulation and scenario modelling make numerical sense, and investigate the accuracy of underlying calculations where results seem inconsistent or unusual Actively participate in change and continuous improvement activities to enhance the quality and effectiveness of the Resource Management tool or systems that it relies on Perform data validation and build ongoing testing mechanisms to ensure that key data inputs are reliable and credible Date of Issue: October 2014 Position Number: 040259 Page 3 of 5 RESOURCES  (Driving value in areas such as management or conservation of resources. These include goals that relate to effective management of finances, equipment, property, assets or expenses)    PEOPLE (Enhancing the ability of people to perform their roles and building a great place to work) Ambulance Victoria   Working collaboratively with key stakeholders to identify and assist with the development of streamlined processes in the development of the annual resource model Key contact to assist in the lodgement of operational demand bids Work with the business to plan and deliver the operational input for the AV forecast process Represent the Resourcing function on working groups with a view to improving and collaborating for improved data governance and reporting Undertake self-education to continually improve technical and personal skills Educate business areas in the inputs, functions and outputs of the Resource Management tool Date of Issue: October 2014 Position Number: 040259 Page 4 of 5 Qualifications & Experience Skills & Knowledge Minimum Selection Criteria Desirable selection criteria  Significant Accounting experience supported by a tertiary qualification in Accounting and relevant professional membership  Previous Public Sector experience  Knowledge of payroll, accounting and costing systems  Previous management accounting experience  Interpersonal and influencing skills to gain the acceptance and support of ideas, cooperation of others, and the ability to modify styles and techniques to accommodate tasks, situations and individuals  Understanding of Project Management tools  Attention to detail using appropriate checking processes to ensure information is recorded accurately  Well developed conceptual, analytical and problem solving skills to enable the identification of issues and the judgement to determine appropriate courses of action for achieving long-range organisational goals  Strong financial analysis skills  High level of integrity to ensure professional standards are maintained at all times and that confidential issues are handled sensitively Authorisation Manager: Operational Resourcing & Business Ambulance Victoria General Manager: Specialist Services Date of Issue: October 2014 Position Number: 040259 Page 5 of 5