New eStatement Site: First Time Login Process
Starting October 27, 2014, you will have a new way to access your Merchants Bank electronic
statements. Each month you will receive an email to let you know your statement is ready to be viewed.
The email will contain a convenient link to our new eStatement site where you can easily view and
manage your electronic statements.
Please note that when you first log in to the new eStatements, information from May 2014 through
October 24, 2014 will not be available until mid-December. Please download any past statements
needed before October 24, or contact your account officer to get the information you need.
The first time you log in to the new eStatement site you will be prompted to complete 5 simple steps to
activate your “My Electronic Statements” page:
1.
2.
3.
4.
5.
Enter your login ID and password
Accept the Online Agreement
Change your password
Establish your security questions
Update your email address and set up your password reset question
Follow the instructions below. If you have any questions or concerns, please contact our Customer Call
Center at 800-322-5222 or your local branch. Thank you for choosing Merchants Bank!
Step 1: Enter your log in ID and password
a) Visit www.MBVT.com homepage.
b) Select “Merchants Bank eStatement Login” from the drop down menu.
c) Enter your log in ID and password.
Your log in ID will be the same User ID you use for Merchants Bank Online Banking.
For first time log in, your password will be the last 4-digits of your Social Security
number, or your Tax ID number.
Merchants Bank, Member FDIC
eStatement Log In Instructions
October 27, 2014
Step 2: Accept the Online Agreement
a) Review the Online Agreement.
b) Check I Agree.
c) Click Accept to proceed.
Step 3: Change Your Password
At first time log in, you must create a new password. If desired, you can also change your Login ID.
a) Change your Merchants Bank eStatement Password (required): Enter current password then
new password twice to confirm accuracy.
b) Change your Merchants Bank eStatement ID (optional): Enter a new personal ID.
c) Click Continue.
Merchants Bank, Member FDIC
eStatement Log In Instructions
October 27, 2014
Merchants Bank, Member FDIC
eStatement Log In Instructions
October 27, 2014
Step 4: Establish Your Security Questions
a) Read about the Security Features. Click Continue.
b) Select a question from each drop-down menu and input answer. Select Submit. Answers are not
case sensitive.
c) Review selected questions and answers. Select Confirm.
If needed, Edit answers before selecting Confirm. Once Confirm is selected, questions
and answers cannot be modified.
Merchants Bank, Member FDIC
eStatement Log In Instructions
October 27, 2014
Step 5: Update Your Email Address and Set Password Reset Question
a) Enter email address.
b) Personal Information: You are also prompted to provide a Password Reset Question and
Password Reset Answer along with your email address. This is how you will be able to reset your
password if you fail to remember it.
c) Click Submit.
Successful Login
After a successful log in you will be presented with “MyElectronicStatements” page. This displays
widgets providing a quick glance at account information and one click access to your statements.
MyElectronicStatements Page
The landing page is the initial screen that displays once you have successfully logged into Merchants
Bank eStatements.
Merchants Bank, Member FDIC
eStatement Log In Instructions
October 27, 2014
Statements
a) Click the eStatements tab to access your statements online.
b) Click the view link for the statement you wish to view
Optional Step: Add Additional Recipients
To add someone as an additional recipient of your account statements, you will need to create login
credentials and assign documents to them. Like you, they will receive an email when the statement is
ready for viewing.
a) Click Add Additional Recipients
b) Assign the recipient a Username, Email Address, and Access PIN. Click Save.
Username: The additional recipient uses this name as the login ID when accessing the
eStatement site. The ID may not contain spaces or special characters.
Email Address: Document notification is delivered to this address.
Access PIN: Additional Recipient password for the login page.
c) Click Assign Documents.
d) Select the accounts assigned to the Additional Recipient and Save Settings.
Merchants Bank, Member FDIC
eStatement Log In Instructions
October 27, 2014
You should be all set!
Once you have completed your new log in, you will be able to access your eStatement log in screen two
convenient ways:
1. From the Merchants Bank website homepage at www.MBVT.com
2. Directly from your Online Banking screen!
If you have any questions or concerns, please contact Merchants Bank’s Customer Call Center at 800322-5222, or your local Merchants Bank branch.
Thank you for choosing Merchants Bank!
Merchants Bank, Member FDIC
eStatement Log In Instructions
October 27, 2014