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OPENING A NEW MAIN
LIBRARY– a process and an
evaluation
Kaisa Sinikara
Professor
HELSINKI UNIVERSITY LIBRARY
Rostock 19.3.2014
Helsinki University Library/ Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
1
Opening
Ceremony
10.9.2012
Kaisa Sinikara
Photo: Veikko Somerpuro
7.5.2014
2
Content
• University of Helsinki
• Helsinki University Library
• The New Library – key design themes
• Facts, figures and features
• Evaluation
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
3
University of Helsinki in a nutshell
Established in Turku 1640, moved to Helsinki 1828
Main tasks: research, teaching and societal interaction
Bilingual (Finnish and Swedish), tuition also provided in English

faculties
and 2036.000
independent institutions
 11
Degree
students:

budget
2011: EUR 648
million
 Annual
Teachers
and researchers:
4,500,
other staff 3,900

ondegrees:
four campuses
Helsinki
19 other locations in Finland
 Operates
Completed
5,800 ofinwhich
430and
doctorates
 Peer-reviewed scholarly articles: 7,500
 Ratio of international students to all students 5,9%
Helsinki University Library / Kaisa Sinikara
Photo: Jussi Tiainen
7.5.2014
4
Helsinki University Libraries
development of the organisation and
premises
National Library
From 160 library units (1995)
With an evaluation and coordination step by step
to two large entities
Old premises
1990
New or renovated premises
1998
1999
2001
Meilahti Viikki Kumpula
Helsinki University
Library
2010
2012
Kaisa House
2000
Helsinki University Library / Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
5
Helsinki University Library
Meilahti Campus
Faculty of Medicine
students 2 300
staff 1 500
HUCH 10 000
Meilahti Campus Library
Terkko
ViikkiCampus
Faculty of Agriculture
and Forestry,
Faculty of Biosciences,
Faculty of Pharmacy,
Faculty of
Veterinary Medicine
students 6 400,
staff 2 500
City Centre Campus
Faculty of Theology,
Faculty of Law,
Faculty of Arts,Fac. of
Behavioural Sciences,
Faculty of Social Sciences
students 22 000,
staff 3 000
City Centre Campus Library
Centralised services
Viikki Campus Library
Kumpula Campus
Faculty of Science
students 7 000,
staff 1 000
Kumpula Campus Library
The National Library
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
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Meilahti Campus
Faculty of Medicine
students 2 300
staff 1 500
HUCH 10 000
Helsinki University Library / Kaisa Sinikara
Photo: Mikael Linden
www.helsinki.fi/yliopisto
7.5.2014
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Viikki Campus Library 1999
Viikki Campus
Faculty of Agriculture and Forestry
Faculty of Biosciences
Faculty of Pharmacy
Faculty of Veterinary Medicine
students 6 400
staff 2 500
Helsinki University Library / Kaisa Sinikara
Photo: Mikael Linden
www.helsinki.fi/yliopisto
7.5.2014
8
Kumpula Campus Library 2001
Kumpula Campus Library
Kumpula Campus
Faculty of Science
students 7 000
staff 1 000
Helsinki University Library / Kaisa Sinikara
Photo: Mikael Linden
www.helsinki.fi/yliopisto
7.5.2014
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City Centre
Campus Libraries
in 2008…
10
And today!
11
Kaisa House - Kaisaniemi Street
Helsingin yliopiston kirjasto / Kaisa Sinikara /
Photo: Anttinen Oiva Arkkitehdit
www.helsinki.fi/yliopisto
7.5.2014
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Kaisa Sinikara
Photo: Anttinen Oiva Arkkitehdit
7.5.2014
13
Kaisa Sinikara
Photo: Anttinen Oiva Arkkitehdit
7.5.2014
14
Kaisa House – Main Entrance Fabian Street
Osasto / Henkilön nimi / Esityksen nimi
www.helsinki.fi/yliopisto
7.5.2014
15
KAISA
HOUSE
MAIN
ENTRANCE
Helsingin yliopiston kirjasto / Kaisa Sinikara
7.5.2014
16
The location of Kaisa House
• Excellent location for users of the library
• At a public transportation hub: the railway station,
several trams, a lift to the metro station
•
• Internal passages
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
17
University Main Building
Fac of Arts
National Library
Faculty of Arts
Fac of Law
Internal passage
Fac of Soc Sc
Kaisa House
Fac of
Theol
How to learn about the
processes of the students?
Osasto / Henkilön nimi / Esityksen nimi
www.helsinki.fi/yliopisto
7.5.2014
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Service design approach
• We explored student needs through service
design methodologies together with a design
agency. The library was lucky to be chosen as
one of four university driven projects in 2012
when Helsinki was the World Design Capital.
• Service design aims at designing the user
experience so that the services meet both the
needs of the users and attain the goals set by
the service provider.
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
20
Customer profiling
• Customer profiling was motive-based and reflected the customer’s use of
the services. Therefore one person could belong to several customer
profiles.
• Customer profiling was carried out on the basis of information gained
through the probes, group discussions and observation.
• Four central customer profiles emerged in the course of the mapping:
1. Lingerer
2. Visitor
3. Investigator
4. Patron
www.helsinki.fi/yliopisto
09/11/11
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DESIGN GOALS
FLEXIBILITY
FUNCTIONALITY
ERGONOMY
SOUND ZONES
RECREATIONAL SPACE
ACOUSTICS
ACCESSIBLE
Helsinki University Library
Photo: Tuomas Uusheimo
LOGISTICS
www.helsinki.fi/yliopisto
Aleksandria Learning Centre
was opened in 2002
Kaisa Sinikara
7.5.2014
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The Process
• 2005 discussions between the library
coordination, faculty deans and librarians
• 2006 The HU acquired the building site
• 2007 competition (using a lottery)
• 2010 beginning of the construction and
service design project
• 2011 the collections taped by RFID
• 2012 opening of the new library
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
24
Kaisa House Facts
• Funded by the Helsinki University Private Funds
• Designed by Anttinen Oiva Architects LTD
• Construction Management: Centre of Properties and
Facilities at the HU
• Project Management Contractor: SRV Rakennus Oy
• Total floor area: 26 500 m2,
• 16 000 m2 for the library
• 5 600 m2 for commercial area
• Cost 55 million euros
www.helsinki.fi/yliopisto
Helsinki University Main Library
• 1000 study places
• Collections 30 kilometers
• Staff of 140 persons ( 80 City Campus Library
staff and 60 HULib Shared Services including
Administration
In the same building:
• American Resource Center (ARC), Statistics
Finland, EU Information Centre
• Gaudeamus Book Cafe
• Commercial space (2 floors)
www.helsinki.fi/yliopisto
COLLECTIONS
1,5 million in Kaisa House; e-acquisitions in HULIB 70 %
Kaisa Sinikara
Photo: Mika Huisman
www.helsinki.fi/yliopisto
7.5.2014
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Relocation of
collections: 20 000
moving boxes, about
30 km
Accessibility and LEED
certification
• Accessibility was a key concern
• LEED (Leadership in Energy and Environmental
Design) certification, Gold level (2013)
- Excellent energy efficiency
- Green electricity
- Use of recycled materials in steel and glass structures
- Excellent public transportation connections, no new
parking places
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
29
Defining Features of the Building
by the architects
www.helsinki.fi/yliopisto
7.5.2014
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Entrance Hall
Photo: Mika Huisman
Osasto / Henkilön nimi / Esityksen nimi
7.5.2014
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OPEN TERRACE on 7th Floor
Open terrace on the 7th floor
Inkeri Salonharju
www.helsinki.fi/yliopisto
7.5.2014
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KAISA HOUSE CROSS SECTION
Kokoelmia ja
työskentelypaikkoja
Helsinki University Library / Kaisa Sinikara
Picture Helsingin Sanomat
www.helsinki.fi/yliopisto
7.5.2014 City Lib
Zones and Floor Plan of the 5th Floor
Staff
R&Wr
Group
working
R&
Wr
IT
Staff
ALEKSANDRIA
LEARNING
CENTRE
C
350 pcs
Plan: Anttinen Oiva
Arkkitehdit
www.helsinki.fi/yliopisto
7.5.2014
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Circulation and
return of books
automated – using
RFID
Helsingin yliopiston kirjasto / Kaisa Sinikara
7.5.2014
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Technology
• A wireless network, EDUROAM
• An opportunity to use own laptop
• An automated self service system, RFID
• A night return station
• The INFO TV system
• An induction loop for the use of the hearing impaired
• A talking lift helping the visually impaired
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
36
The INFO TV system supports
communication
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
37
1000 study places for
different kind of
learners and
researchers
Helsingin yliopiston kirjasto / Kaisa Sinikara
7.5.2014
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For reading and writing
Kaisa Sinikara
Photo: Mika Huisman
www.helsinki.fi/yliopisto
7.5.2014
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For reading and relaxing
Kaisa Sinikara
Photo: Mika Huisman
www.helsinki.fi/yliopisto
7.5.2014
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Kaisa Sinikara
Photo: Mika Huisman
7.5.2014
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Kaisa Sinikara
Photo: Mika Huisman
7.5.2014
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Furniture
• Mainly Finnish design furniture from various decades
and designers (Ilmari Tapiovaara, Yrjö Kukkapuro,
Mikko Paakkanen, Yuki Abe, Eero Aarnio)
• Offices standard University furniture (Martela,
Kinnarps)
• Some recycled furniture (shelves and chairs)
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
43
The armchairs by the Finnish
designers
Kaisa Sinikara
Photo: Mika Huisman
www.helsinki.fi/yliopisto
7.5.2014
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Water fountains
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
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Rocking chairs
Osasto / Henkilön nimi / Esityksen nimi
www.helsinki.fi/yliopisto
7.5.2014
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To
Cafeteria
Kaisa Sinikara
Photo: Mika Huisman
7.5.2014
47
ART WORK:
Terhi Ekebom ja Jenni
Rope – 18 meters
Kaisa Sinikara liopiston kirjasto / Kaisa Sinikara
7.5.2014
48
Staff facilities
• Several kind of work space models
• Open office spaces
• Shared work spaces
• Private offices
• Modifiable
• Some closed to the public, others open to customer
area
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
49
FEEDBACK
Osasto / Henkilön nimi / Esityksen nimi
7.5.2014
50
Library users 5000 – 7000 /day
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
51
Vesa Oiva
Anttinen Oiva Architects
Prizes
Critics' Spurs by The Finnish
Critics‘ Association
The 2012 Glass Structure
Art Prize 2012 by the Art Council
of Uusimaa
TV-Jury for New Buildings 2012
State Prize of Architecture 2013
Helsingin yliopiston kirjasto / Kaisa Sinikara
7.5.2014
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Visitors 1.9.12 – 31.12.2013
500 visiting groups with 8500
persons
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
53
Feedback given by the University
Leaders and Faculties
• Mainly very positive
• Some researchers are missing their smaller libraries
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
54
Feedback of the Students
• National user survey in April 2013
• 1100 evaluated the Helsinki University Library and
70 % the Main Library.
• We have succeeded in many ways, BUT critical
comments too.
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
55
Critical feedback
• Availability of the study spots – too popular library
• The openness of the library and opportunity to the
public to use the library
• The opening hours (Monday – Friday 9-20, Saturday
10-16)
• The noice (a crowded library, group working areas)
• Furniture (some don’t like easy chairs and sofas)
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
56
Feedback of the staff members
• Mainly very positive feedback
• Nice relaxing area with an open terrace
• Discussion about working rooms; the university
prefer open staff room.
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
57
Staff cafeteria and terrace
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
58
Shortly
• On the whole – a success
• On the other hand
• - needs of certain research groups
• - the noise insulation between different zones
• - different size of group working rooms
• Don’t underestimate the popularity of an inviting
building
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
59
WELCOME
LIBER LAG in
Helsinki
6. – 9. 5.2014
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
60
Thank you for your attention
• [email protected]
• http://www.helsinki.fi/library
• http://www.helsinki.fi/library/services/ca
mpus-libraries
• http://blogs.helsinki.fi/liberlag2014/
• Service Design: www.unicanetwork.eu/group/scholarlycommunication
•
Kaisa Sinikara
www.helsinki.fi/yliopisto
7.5.2014
61