911: What Is Your iMIS Emergency? Panelists • Tricia Fastje, (C)Systems • Sameer Mulla, Data Impact Solutions • Randy Richter, Association Technology Solutions • Paul Rushizky, Executive Director, Inc. Agenda • A few troubleshooting tips • Preventive measures • Q&A Customer Portfolio • Log files are in %temp%/asiTemp – Shortcut: Start > Run: %temp% – Files are date-stamped • Common errors – Type: 'Error' Source: 'Customer Portfolio.ctlExecScreen.ctlHistory1_LoadNameRecord' Desc: Invalid use of Null – Type: 'Error' Source: 'Customer Portfolio.ctlDetail.tmrWebLoad_Timer' Desc: Object variable or With block variable not set Customer Portfolio • Likely suspect: something is awry in Name_Address – Run ‘Rebuild Name_Address pointers’ script – See CSI script that checks for possible issues in the Name_Address table – Possibly Accumail – delete and reinstall Application Pools • Users can’t log in? • “The application server version may not match the database version” ? • Website unavailable? • Content will not publish? • Chronic halitosis? • Time to recycle the app pool. What is an application pool? • An application pool is a part of IIS that lets you organize and isolate your website applications into separate pools. • If the applications are in separate pools, and one application fails (e.g., a custom application) the other applications are not affected. IIS Manager App pools in Task Manager Troubleshoot in Event Viewer Recycle an App Pool Auto Recycling Legacy Applications IQA on the Desktop IQA on the Desktop • Removed because of Omnis issues • It is possible to add the old navigation links back to the desktop, but this not supported • (C)Systems has documentation if you ask nicely: http://bit.ly/1B8uXBG Preventing Emergencies • Disable ‘Delete from Customer Portfolio’ • Never delete the Manager, Administrator or Guest accounts. Update your purge scripts to prevent this. Preventing Emergencies • Create a read-only login for reporting • Make backups. • Make another backup in case you do something stupid before running billing, imports, purges Thanks • • • • Rob Druhot, ASI Jon Guenther, BSCI Jake Bound, K2 and You Solutions Doug Morris, CSI Q&A