Corporate Brochure
The leading Cisco Distribution
Partner, Comstor provides the
services, support programmes,
training, and tools needed to
make our customers profitable
and competitive. Partnering with
advanced vendors including Cisco
Systems, APC, Braxtel, Cistera,
IPcelerate, PowerDsine, Quescom
and StoneVoice.
Westcon Convergence is the
leading value-added distributor of
advanced convergence solutions.
Offering unrivalled support across
sales, pre-sales, marketing, training
and professional services, Westcon
Convergence partners with key
vendors including Avaya, Siemens,
HP, Extreme Networks, Polycom,
Trapeze, Jabra and Plantronics.
Westcon Security is the leading
specialty distributor of advanced
security solutions. Westcon
Security‘s extensive product
knowledge is complemented
by best-of-breed products for
enhanced solutions. Key vendors
include AEP, Bluecoat, CheckPoint,
Crossbeam, F5, ISS and Juniper.
Solution Programme:
Solution Programme:
Solution Programme:
OneNetwork
ConvergencePoint
SecurityPoint
Contact us:
Comstor
Westcon Convergence
Westcon Security
Merchant’s House
Cirencester
Gloucestershire
GL7 1YG
T: 01285 647000
F: 01285 647082
E: [email protected]
210 Bath Road
1 Clayton Manor
Slough
Victoria Gardens
Berkshire
Burgess Hill
SL1 3XE
RH15 9NB
T: 01753 797800
T: 01444 230004
F: 01753 797801
F: 01444 243889
E: [email protected]
210 Bath Road
Slough
Berkshire
SL1 3XE
T: 0845 6442564
F: 0845 6442574
E: [email protected]
Corporate Profile
Westcon Group
Westcon Group is a global distributor of advanced networking and communications convergence
products, with headquarters in New York. Since commencing operations in 1985, Westcon
Group has gained recognition as one of the most reputable and reliable distributors of technology
products and solutions.
The leading
value-added
distributor
of advanced
convergence
solutions
Westcon Group’s successful business model is based on aligning operations with the key business
drivers of vendor and reseller partners. Ultimately the success is a clear reflection of the consistently
high quality of service Westcon Group delivers in:
ÌÌ Products and Technologies
ÌÌ Training
ÌÌ Financing
ÌÌ Professional Services
ÌÌ Marketing
ÌÌ Warehousing and Logistics
Westcon Convergence
Westcon Convergence is the leading value-added distributor of converged solutions providing the
highest levels of services, support programme, training and tools needed to make our resellers
more profitable and more competitive in their chosen market.
Reseller Support
Westcon is dedicated to supporting its resellers businesses, and we aim to make working with
us an enjoyable and profitable experience. With extensive experience of supporting multiple
reseller channels, we know that the key to this is to invest heavily in highly-skilled staff, and a
comprehensive range of services and market leading products.
Vendor Partners
Westcon Convergence prides itself on partnering with the leading Convergence vendors. Our
go to market strategy, delivered through a highly experienced and skilled team, enables us to
deliver complex Convergence solutions. We play an integral part in our vendor’s go-to-market
strategy, helping develop and execute their channel strategies and ensuring our customers get
the highest levels of support.
Please find further information on some of leading Convergence vendors later in this brochure.
Want to know more?
Call us on +44 (0)1444 230004 or visit www.westcon.co.uk
Westcon Convergence
Westcon Convergence is the leading value-added distributor of converged solutions
providing the highest levels of services, support programmes, training and tools needed to
make our resellers more profitable and more competitive in their chosen market.
The team at Westcon Convergence provides support through every aspect of the sales
Our success is
built on providing
exceptional
service to our
resellers and
the vendors we
partner with.
cycle, offering dedicated account management, marketing and a wide range of pre and
post sales training and support. With a consultative approach the team is dedicated to
helping you develop compelling solutions and grow your business.
Our ConvergencePoint programme, provides a wealth of online sales, marketing and
support resources to help our resellers evaluate and maximise their market opportunities
and deliver truly converged solutions to their customers.
We believe at Westcon Convergence we have the right strategy for
success. Our success is ultimately built on your success.
Want to know more?
Call us on +44 (0)1444 230004 or visit www.westcon.co.uk
How Westcon Convergence
supports its resellers
Westcon is dedicated to supporting its resellers’ businesses, and we aim to make
working with us an enjoyable and profitable experience. With extensive experience
of supporting multiple reseller channels, we know that the key to this is to invest
heavily in highly-skilled staff, a comprehensive range of services and market leading
products.
We invest in a
comprehensive
range of services
Account Management
Pre-Sales Support
A dedicated account manager ensures that
our resellers have access to the full range of
support and development resources that the
Westcon partnership offers:
ÌÌ Experience and knowledge to help grow
your business
ÌÌ Complete commercial ownership
ÌÌ Regular product, pricing and promotion
updates
ÌÌ Business development support
Our highly experienced team of pre-sales offer
a wealth of knowledge and expertise in the
following areas:
ÌÌ Advice and consultancy
ÌÌ Full support during the bidding process
ÌÌ System design validation
ÌÌ Support and advice for complex and
multi-vendor solutions
ÌÌ Full system configuration and pricing
ÌÌ Customer presentations and solution
demonstrations
Training
Westcon Academy offers a comprehensive
training portfolio with a range of sales, pre and
post-sales training courses.
ÌÌ Exclusive solution sales training delivered
by leading industry experts
ÌÌ Comprehensive, hands-on technical
training
ÌÌ Book online at the Westcon Academy site
ÌÌ Bespoke training courses and workshops
Customer Operations
With a strong focus on customer service,
Westcon provides comprehensive operational
support. Our customer operations team offers
the following:
ÌÌ Efficient logistics
ÌÌ Order processing and fulfilment
ÌÌ E-Commerce
Professional Services
The Westcon Convergence Professional Services
team has extensive experience in implementing
and supporting our convergence solutions. Our
services include:
ÌÌ Solution pre-staging
ÌÌ System installation and commissioning
ÌÌ Technical Support
ÌÌ Maintenance
ÌÌ VoIP network readiness testing
ÌÌ Project Management
ÌÌ Query resolution
Want to know more?
Call us on +44 (0)1444 230004 or visit www.westcon.co.uk
Industry unique
programmes
ConvergencePoint
Marketing
Our exclusive ConvergencePoint programme
offers innovative convergence solutions and
advanced reseller support services to help
develop competitive advantage, profitable
business and truly converged solutions.
Our compelling market leading programmes are
designed to help you develop your own skills
and expertise and to develop your convergence
business:
ÌÌ Dedicated vendor product management
ÌÌ Channel marketing support
ÌÌ Comprehensive demand generation
initiatives
ÌÌ Marketing design and customisation
service
ÌÌ Regular product forums & road shows
ÌÌ Data and campaign services
These include:
ÌÌ Multi-vendor resources and services
ÌÌ Extensive collateral
ÌÌ Sales and marketing tools
ÌÌ Promotions and incentives
ÌÌ Access to Westcon Convergence events
withWestcon
The exclusive onboarding programme from
Westcon designed to help simplify the
onboarding process and reduce onboarding
costs – enabling you get to revenue with
Westcon and your chosen vendor as quickly as
possible. withWestcon offers a simple step by
step process to becoming a Westcon Reseller
and Vendor Accredited Partner with access to a
unique range of special offers.
To gain access to ConvergencePoint visit: www.westcon.co.uk
Want to know more?
Call us on +44 (0)1444 230004 or visit www.westcon.co.uk
Logistics and Customer Services
Logistics
Westcon Convergence is committed to making sure orders are delivered when and where they are
needed. That’s why we offer unrivalled logistics support capabilities and processes to handle local
and multi-national rollouts.
Unrivalled
logistics support
Westcon’s advanced fulfilment services minimise our resellers’ investment:
ÌÌ Inventory
Significant UK and global stock holdings
ÌÌ Consignment
Bespoke facilities to reduce reseller stock holding
ÌÌ White labelling
Branded or un-branded service
ÌÌ Delivery
Next day UK delivery for stocked items and delivery to 124 countries worldwide
ÌÌ Advance parts replacement service
Customer Service
With a strong focus on customer service, Westcon provides comprehensive operational support.
Our experienced Customer Operations Team manages issue resolution, simplify and add flexibility
to complex procurement processes.
We add flexibility
to complex
procurement
processes.
ÌÌ
ÌÌ
ÌÌ
ÌÌ
ÌÌ
ÌÌ
Vendor aligned order processing teams
Dedicated points of contact
Rapid query resolution
E-Commerce tools
Vendor support services
Software activation
Want to know more?
Call us on +44 (0)1444 230004 or visit www.westcon.co.uk
The team
behind
your team
What We Offer?
Outstanding Capabilities
Westcon Convergence provides a team of highly
skilled engineers accredited to the highest
level across multiple vendor technologies. This
nationwide service is deigned to make your
business more profitable by providing extensive
and flexible professional services that compliment
rather than compete with your business.
Our engineers are fully trained, qualified and
accredited to the highest level. With competitive
day rates and nationwide coverage, our
professional services can help you extend your
geographic reach and go to market with new
products without developing internal skills.
We Offer a Range of Channel
Focused Services:
Core Services
ÌÌ Maintenance, 24/7 4 Hour Response
ÌÌ Resident Engineers
ÌÌ Equipment / MAC’s
ÌÌ Webcall for fault reporting, monitoring
and notification faults
ÌÌ Network monitoring and alarm reporting
Sentinel, Automated Alarm Reporting
Service Support
ÌÌ Comprehensive Service Level Agreements
ÌÌ Dedicated account and service account
management
ÌÌ Flat structure and quick decisions
Professional Services
ÌÌ Consultancy
ÌÌ Pre-Sales Support
ÌÌ System Design and Architecture
ÌÌ Project Management
ÌÌ Engineering
Due to the wide variety of systems maintained
nationwide, Westcon Convergence has high-level
relationships with all the leading manufacturers
and is fully trained to supply, project manage,
install and maintain products for:
ÌÌ Microsoft certified engineers
ÌÌ Cisco certified engineers
ÌÌ Avaya, Nortel, Polycom. & Siemens
certified engineers
ÌÌ IP telephony and network convergence
specialist
New Revenue Opportunities
By using Westcon Professional Services, your
business can start selling new vendor solutions
without the need to invest time and money
developing in-house technical skills. This can
give you a competitive advantage by enabling
you to:
ÌÌ Be first to market with new solutions
ÌÌ On-board new vendors to your portfolio
ÌÌ Improve revenue opportunities with
greater number of solutions
ÌÌ Provide end to end solutions
Want to know more?
Call us on +44 (0)1444 230004 or visit www.westcon.co.uk
Finance & Leasing Services
Westcon Group’s global strength facilitates financial services that support your business growth.
From flexible credit through to competitive leasing programmes, Westcon offers a range of
financial solutions to suit your business requirements.
Flexible Credit
Westcon Convergence takes a flexible approach to credit management. Your account is managed
by an experienced team who will support your business growth and help you maximise your
procurement requirements.
Flexible and
competitive
financial support
Multiple Currencies
We can invoice in 3 currencies (EURO, GBP, USD) as required. We are sensitive of credit approvals
and limits and we schedule regular follow-up with our customers to ensure our terms and limits
are competitive.
Solid Financial Backing
As part of the global Westcon Group, Westcon Convergence has the financial backing to provide
security for even the largest of deals.
Leasing Programmes
Westcon Convergence offers a range of vendor leasing programmes.
Want to know more?
Call us on +44 (0)1444 230004 or visit www.westcon.co.uk
Westcon Academy
Westcon’s commitment to channel education is demonstrated through our award winning training
academy where we run a complete programme of sales, pre-sales and technical training courses.
These courses provide hands-on experience with the latest products in a friendly and comfortable
training environment.
Comprehensive
channel
education
Our Westcon Academy trainers are certified to deliver technical training using authorised training
material and providing you with the opportunity to take vendor certified assessments. This means
that as well as providing practical experience, Westcon can also help you achieve your appropriate
Business Partner accreditations. Westcon Academy delivers authorised training for Avaya, Nortel,
Extreme Networks and many more leading vendors.
Visit the Westcon Academy at www.westcon.co.uk
Our Courses
Westcon offers a range of courses across the various vendor portfolios from full implementation and
configuration courses through to shorter workshops on the latest software updates. Workshops can
be run at our training centres or at your own premises, subject to demand and availability.
Our Trainers
Westcon’s trainers have unsurpassed technical knowledge with leading industry qualifications. All of
our trainers hold the relevant vendor Certification. Westcon also works with industry leading sales
trainers to provide specialist training courses.
Want to know more?
Call us on +44 (0)1444 230004 or visit www.westcon.co.uk
Vendor Overview
Westcon Convergence partners with some of the leading Convergence vendors delivering complex
solutions. For more information on all our vendors visit ConvergencePoint.
Avaya designs, builds and manages communications networks for more than 1 million businesses
worldwide, including over 90 percent of the FORTUNE 500. Focused on businesses large to small.
Extreme Networks offers Networking solutions to SMBs, Enterprise organisations and service
providers. They solve the problems of target markets by providing networking infrastructure,
comprising of modular, open and standards-based key architectural building blocks.
Siemens Enterprise Communications, part of the SEN Group, is a premier provider of enterprise
communications solutions that lead the market with an “Open Communications” approach to enable
teams to improve productivity through a unified collaboration experience.
Enterasys, part of the SEN Group, provides network switching, routing and security solutions delivering
business-oriented, identity-based visibility and control for voice, video and data applications.
Polycom delivers end-to-end, rich media collaborative applications for voice, video, data and the Web
from desktop and mobile personal systems to room systems to the network core.
Connecting Mobile Users to Applications, Anywhere, Anytime. Access to information anywhere
at anytime is no longer a convenience but a requirement to remain competitive in today’s rapidly
changing environment.
Jabra continues as one of the world’s leading and fastest growing suppliers of high-quality corded
and wireless headsets and related products. Jabra develops, manufactures and markets a broad range
of wireless headsets for mobile users and both wireless and corded headsets for contact centre and
office-based users.
Plantronics offers wired, wireless and mobile headsets to address all types of headset requirements
with next-generation audio headset products for computer applications and corded and cordless
headsets and systems for the office, small office/home office and contact centers.
Want to know more?
Call us on +44 (0)1444 230004 or visit www.westcon.co.uk
Global Headquarters
United Kingdom
France
Sweden
Tarrytown, New York, USA
Tel: + 1 914 829 7000
Fax: + 1 914 829 7137
www.westcongroup.com
Westcon Convergence
Slough
+44 1753 797800
Burgess Hill
+44 1444 230004
Warrington
+44 1444 230004
www.westcon.co.uk
+44 1925 661700
Westcon Convergence
Courbevoie
+33 1 41 18 51 00
www.westcon.fr
Malmö
+46 40 650 82 00
www.westcon.se
Westcon Security
Courbevoie
+33 1 41 85 10 20
www.westconsecurity.fr
Copenhagen
+45 44 92 86 00
www.westcon.dk
Westcon Security
Slough
+44 845 6442564
www.westconsecurity.co.uk
Comstor
Courbevoie
+33 1 41 18 51 00
www.comstor.fr
Comstor
Cirencester
+44 1285 647000
www.comstor.co.uk
Belgium
North America
Tarrytown, New York, USA
+1 914 829 7000
www.westcon.com
South Africa
Johannesburg
+27 11 233 33 33
www.westcon.co.za
Brazil
Rio De Janeiro
+21 3535 9300
www.westcon.com.br
Australia
Canberra
+61 2 6248-9158
www.westcongroup.com.au
India
Bangalore
+91 80 51265151
www.westcongroup.com
Indonesia
Jakarta
+6221 794 5301
www.comstor-indonesia.com
UAE
Dubai
+971 4 2998860
www.westconme.com
Germany
Westcon Convergence
Vilvoorde
+32 2 401 6050
www.westcon.be
Westcon Convergence
Mönchengladbach
+49 2166 14464 - 150
www.de.westcon.com
Westcon Security
Vilvoorde
+32 2 461 01 70
www.westconsecurity.be
Westcon Security
Unterschleißheim
+49 (0)89 3715642-30
www.westconsecurity.de
Comstor
Vilvoorde
+32 2 401 6000
www.comstor.be
Comstor
Berlin
+49 (0)30 346 03-0
www.comstor.de
Italy
Netherlands
Westcon Convergence
Houten
+31 30 248 94 11
www.westcon.nl
Westcon Convergence
Milano
+39 039 60722.1
www.westconconvergence.it
Westcon Security
Milano
+39 039 60722.1
www.westconsecurity.it
Denmark
Norway
Oslo
+47 67 11 87 70
Finland
Helsinki
+358 9 756 82 330
Baltics
Vilnius
+370 699 423 40
Spain
Madrid
+34 902 00 60 60
www.comstor.es
Czech Republic
Praha
+420 224 267 311
www.comstor.cz
Greece
Athens
+30 2107 279 094
www.westcon.gr
Westcon Security
Houten
+31 30 602 54 00
www.westconsecurity.nl
Comstor
Houten
+31 30 248 95 92
www.nl.comstor.com
Copyright © 2011 Westcon, a Westcon Group, Inc. company. All Rights Reserved. WESTCON is a trademark of Westcon Group, Inc.