National Certificate in Business (First Line Management) (Level 4) July—November 2014 The Level 4, National Certificate in Business (First Line Management) provides managers and supervisors with the opportunity to develop their management techniques in a range of key areas:  Organisational principles  Managing change  Staff selection  Performance management  Problem solving  Promotion of quality initiatives  Time management  Business presentation skills  Managing conflict  Employment relationship problems This is a fully interactive programme where students are encouraged to participate, to have an open mind and to share ideas. The learning consists of:  Theory and activities  Group work and discussion  On-line out of class work (assignments, pre – reading and self directed learning) The Next Step - The Diploma in Applied Business (Level 5 or 6) There are six specific NZ Diploma in Business papers, then a choice of either Human Resource Management or Accounting papers. Training Details  Cost of full Programme $1878.00 (inc gst) *  All training will be at Aoraki Polytechnic Timaru  Classes will run from 8.30 am to 4.30 pm *All course prices include the cost of the training, module assessments and course materials. The running of these papers is subject to sufficient numbers, and the price outlined is for NZ Citizens (with verification) and where no ITO subsidy is involved. Otherwise full costs apply. Cancellation Policy Should an employee be unable to attend, a substitute is welcome at no extra cost. Regrettably no refund can be made if the cancellation of a registration is less than five working days prior to the start of a course. Session Dates: Attendee Name Attendee Date of Birth Company Name Telephone Fax Session 1 24 & 25 July Session 2 21 & 22 August Session 3 18 & 19 September Session 4 23 & 24 October Session 5 20 & 21 November Arthur Street Private Bag 902 TIMARU Work e-mail Postal Address Email: Phone: (03) 687 1880 Cell: 027 281 4424 Fax: (03) 687 1806 [email protected] Level 4 Programme Delivery There are two training days per month for five months, with on-line pre-session reading, activities and assessment work to be completed between the monthly sessions. Unit No Unit Title Level Credit Version 16614 Apply time management concepts and methods in business situations 4 3 3 11647 Present business information for a business purpose 5 5 5 23394 Plan for and carry out staff selection 5 4 2 23396 Demonstrate knowledge of performance management planning 4 3 2 9704 Manage interpersonal conflict 4 6 6 19800 Demonstrate knowledge of employment relationship problems and their resolution 4 4 3 1987 Develop strategies to establish and maintain positive workplace relationships 4 5 5 16342 Identify key workplace organisational principles 4 4 3 23400 Demonstrate and apply knowledge of change management in a business operation 4 5 2 9696 Apply a problem solving model 4 4 5 8076 Promote the participation of management and staff in quality initiatives 5 4 6 Business Presentations  Planning of content, format, and language of the presentation  Identification and selection of options and evaluation  Resource requirements  Potential conflicts and constraints Problem Solving  Effective problem solving strategies  Developing options/alternatives  Implementing and evaluating the resolution Time Management     Value of time in the workplace Goal setting Identifying time wasters Balancing sectors of life Recruit and select staff  Development of position description, person specification, and selection criteria  Sourcing of applicants  Procedures for screening, short-listing, and preliminary and final interviewing of candidates  Documentation and employee and employer's legal rights Performance Management Planning  Positions within the organisational structure  Business planning in relation to organisational purpose  Development of performance management plans Quality  Involving staff in quality initiatives  Selecting strategy to implement quality initiative  Review and monitoring quality initiative Managing Conflict     Strategies for positive working relationships Identification of interpersonal conflict issues Development of legal and ethical strategies Implementation planning and evaluation Employment Relationship     Employment relationships and their problems Resolving employment relationship problems Formal and informal focus Understanding the roles of the ERS, ERA & EC Organisational Principles  The relationship between organisational design and achievement of organisational goals  Organisational structures and their key features  Current management level trends and their implications  The impact of internal and external environmental factors Change Management       Causes of change for organisations and potential impacts Theoretical models for managing the change process Response and resistance to change Techniques for assisting people to cope with change Planning change Issues arising from change