ABOUT UNILEVER About Unilever Creating a better future every day Unilever is one of the world’s leading suppliers of fast-moving consumer goods. We aim to provide people the world over with products that are good for them and good for others. Our vision ● We work to create a better future every day. ● We help people feel good, look good and get more out of life with brands and services that are good for them and good for others. ● We will inspire people to take small everyday actions that can add up to a big difference for the world. ● We will develop new ways of doing business that will allow us to double the size of our company while reducing our environmental impact. Fast facts - 2009 163,000 employees at the end of the year 20 nationalities among our top tier managers €89 million invested in community programmes worldwide €891 million invested in R&D worldwide More than 170 countries in which our products are sold 264 manufacturing sites worldwide Our people People are the heart of our business. ● We aim to create an environment in which all employees can fulfil their potential. ● Unilever is one of the world’s most culturally diverse companies. Our Board is made up of six nationalities and the nine members of the Unilever Executive come from six different countries. Performance Scale and geographic reach The Americas €13 billion turnover 4.2% underlying sales growth 32.3% of group turnover Western Europe €12 billion turnover -1.9% underlying sales growth 30.3% of group turnover 2009 turnover €39.8 billion AAC €15 billion turnover 7.7% underlying sales growth 37.4% of group turnover Operational achievements in 2009 ● Good broad-based underlying sales growth of 3.5% ● Underlying volume growth of 2.3% – accelerating through the year Sales growth 3.5% ● Increased investment behind our brands ● Return to strategic acquisitions including TIGI and Baltimor ● Named International Supplier of the Year by Tesco for the fourth year running Volume growth 2.3% Category highlights in 2009 Savoury, dressings and spreads Personal care ● Turnover of €13,256 million ● Turnover of €11,846 million ● Underlying sales growth of -0.1% ● Underlying sales growth of 5.3% Ice cream and beverages Homecare & other ● Turnover of €7,753 million ● Turnover of €6,968 million ● Underlying sales growth of 4.0% ● Underlying sales growth of 7.1% Unilever financial performance * Restructuring, disposals and one-off items ** Continuing operations * Continuing operations Strategic Focus Our corporate purpose Our deep roots in local cultures and markets around the world give us our strong relationship with consumers and are the foundation for our future growth. We will bring our wealth of knowledge and international expertise to the service of local consumers – a truly multi-local multinational. Our long-term success requires a total commitment to exceptional standards of performance and productivity, to working together effectively, and to a willingness to embrace new ideas and learn continuously. To succeed also requires, we believe, the highest standards of corporate behaviour towards everyone we work with, the communities we touch, and the environment on which we have an impact. This is our road to sustainable, profitable growth, creating long-term value for our shareholders, our people, and our business partners. Unilever’s growth priorities Our ambition is to win share and grow volume in every category and country. Winning with brands and innovation ● Deliver superior products, design, branding and marketing ● Bigger, better, faster innovations ● Appeal to more consumers across needs and price points Winning in the marketplace ● Lead market development ● Win with winning customers ● Be an execution powerhouse Winning with people ● Organisation and diverse talent pipeline ready to match our growth ambitions ● Performance culture which respects our values ● Leverage our operating framework for competitive advantage Winning through continuous improvement ● Lean, responsive and consumer-led value chain ● Drive return on brand support ● Agile, cost-competitive organisation Local roots with global scale LOCAL ROOTS Our deep roots and early engagement in D&E markets give us invaluable consumer insight: ● Understanding of the local consumer ● Brands and products across a wide range of income levels ● Critical mass on the ground ● Corporate reputation with local stakeholders and talent pool GLOBAL SCALE Leveraging our scale brings us advantages over local competition: ● Global portfolio of brands and categories ● Dedicated R&D investment ● Shared values and standards of behaviour The D&E opportunity Of the 6.8 billion people in the world today, 5.9 billion live in developing and emerging markets – countries such as Brazil, India and Indonesia where Unilever has deep roots and a wide presence. We already reach many more consumers than our competitors in these markets. % 2004 Sales Other developed 3% North America 23% Western Europe 38% Other developed 4% D&E 36% % 2009 Sales North America 16% Western Europe 30% D&E 50% Categories, Brands and Regions Strong category positions Unilever’s portfolio of categories Leading category positions Homecare Personal Care Savoury, Dressings & Spreads Ice Cream & Beverages Big global brands Top 25 brands = almost 75% of Unilever’s sales*. * As at end 2009 Regions and categories Clear, distinct, complementary roles. Categories Regions Deliver global platforms Execute on the ground Responsible for: Responsible for: ● Brand development ● Managing the business ● Innovation ● Deploying brands and innovations ● Research and development Accountable for: ● Customer management Accountable for: ● Medium/long-term market share ● Short-term market shares ● Brand health ● Growth ● Innovation metrics ● Profit ● Category value creation ● Cash flows Foodsolutions Unilever Foodsolutions is one of the world’s leading foodservice businesses. ● Works closely with customers, including caterers, restaurateurs and major hotel and fast-food chains, to create food solutions that help grow their business. ● Operates in 68 countries worldwide, employing 4,700 people, including 230 chefs. ● Holds leading positions in bouillons/bases, seasonings, sauces, soups, dressings, tea and desserts. ● Unrivalled combination of: − Consumer insight − Customer understanding − Chefmanship® – culinary passion and expertise − Well-known brands. The Supply Chain Raw materials and ingredients €15.3 billion spent on raw materials and packaging from over 10,000 suppliers in 2009. Our share of world volume: Preliminary data pending audit. Manufacturing 264 manufacturing sites. Continuous improvement in eco-efficiency in factories (1995–2009): ● 41% reduction in CO2 from energy ● 65% reduction in water use ● 73% reduction in total waste Preliminary data pending audit. Distribution and retailing Around one-fifth of Unilever’s sales are through ten major retail chains. Our products are sold in over 10 million small shops in developing and emerging markets. 50% of sales from developing and emerging markets. Customer partnerships Unilever manages a number of partnerships globally. Consumers 2 billion consumers use a Unilever product on any day. Top 13 brands with combined sales of €23 billion in 2009. €5.3 billion invested in advertising and promotion. €891 million invested in R&D. Innovation Innovation driving growth 1 Unilever is a world leader in research and development (R&D). ● €891 million invested in R&D in 2009 ● At least 250 new patent applications filed each year ● A portfolio of more than 20,000 patents and patent applications Innovation driving growth 2 Competitive advantage through an integrated R&D programme. ● More than 6,000 R&D professionals ● 6 strategic R&D laboratories delivering groundbreaking technologies ● 31 major development centres developing and implementing product innovations ● 92 locations around the globe with R&D teams implementing innovations in countries and factories Innovation driving growth 3 Focused efforts that swiftly bring bigger innovations to market. Knorr Stock Pot Small & Mighty Dove Body Wash revolutionises bouillon with a format that provides a more authentic bouillon. is the industry’s first super-concentrated liquid detergent, using one-third of the packaging, one-third of the water and one-third of the transport of dilute liquids. Uses proprietary NutriumMoisture technology, earning its scientifically-proven claim to provide ‘effective natural nourishment’. Social and Environment Social Helping society through our products and programmes. • 133 million people reached by Lifebuoy handwashing programmes since 2002 • 15 million people in 3 million households in India provided with safe drinking water through Pureit • 44% of our products in line with internationally accepted guidelines for saturated and trans fats, sugar and salt • Nearly 17 million school meals delivered to 80,000 children in 2009 through our partnership with the World Food Programme • 45,000 women entrepreneurs reach 3 million consumers in 100,000 Indian villages selling Unilever products door to door Environmental Eleven years as sector leader of the Dow Jones Sustainability Indexes. Our goal is to double the size of the business whilst at the same time reducing our environmental footprint. This encompasses the whole value chain – from the sourcing of raw materials through to consumer use and disposal of our products. • We are committed to sourcing all palm oil from certified sustainable sources by 2015 • 15% of the tea we use globally is sourced from Rainforest Alliance CertifiedTM farms • Over the period 1995–2009 we have achieved reductions of: • • • 41% in CO2 emissions* 73% in total waste* 65% in water usage* * Measured by tonne per production. Preliminary data pending audit. Working with others Working in partnership is crucial in developing and delivering some of our major sustainability commitments. Our principal global partnerships are with: UN World Food Programme: to feed hungry children and improve their nutrition FDI World Dental Federation: to improve oral health World Heart Federation: to promote heart health Global Public-Private Partnership for Handwashing with soap: to promote good hygiene practice Global Alliance for Improved Nutrition: to co-create new approaches in food fortification to address malnutrition UN Global Compact: to align business operations and strategies in the areas of human rights, labour, environment and anti-corruption Structure Legal structure and governance Unilever was formed in 1930 from two companies: Margarine Unie and Lever Brothers. ● It was a full business merger, operating as a single business entity. Margarine Unie (Netherlands) ● Two separate legal parent companies have been maintained: o Unilever NV (Netherlands) and Unilever PLC (UK). ● This works through an equalisation agreement and other contracts between the two companies. Lever Brothers (UK) A global management team Keith Weed Doug Baillie Chief Marketing and Communications Officer President Western Europe Michael Polk Pier Luigi Sigismondi President Global Foods, Home & Personal Care Chief Supply Chain Officer Geneviève Berger Dave Lewis President Americas Paul Polman Chief R&D Officer Chief Executive Officer Jean-Marc Huët Chief Financial Officer Harish Manwani Sandy Ogg President Asia, Africa and Central & Eastern Europe Chief HR Officer Board of Directors Chairman Michael Treschow Executive Directors Paul Polman Chief Executive Officer Jean-Marc Huët Chief Financial Officer Non-Executive Directors The Rt Hon The Lord Brittan of Spennithorne QC, DL Wim Dik Louise Fresco Ann Fudge Charles Golden Narayana Murthy Hixonia Nyasulu Kees Storm Jeroen van der Veer Paul Walsh Byron Grote